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<h1>Senior Manager - Sales Strategy and Operations</h1> <a href="https://careers-americas.icims.com/jobs/17342/senior-manager---sales-strategy-and-operations/job?mode=apply" target="_blank">Apply for this job</a> Job Summary At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy Customers convert to paying Customers, creating a prolific "Flywheel" that has delivered 150,000+ customers to date. We believe that there is an opportunity to more pro-actively engage with our customers through targeted, value-added outbound engagements that will lead to higher conversions and incremental bookings throughout the Customer lifecycle. Atlassian has been on an evolution over the last year and a half to strengthen our solution and platform offerings beyond point products. That evolution has come with a new slate of strategic OKR goals and initiatives to measure success selling to new user personas, cross-functional customer groups, and more. Atlassian has also been on a transformative company-wide mission to standardize business definitions, processes, and rituals across enterprise GTM, finance, and R&amp;D. The team needs an experienced, ultra-collaborative leader to drive that alignment on business definitions and processes across multiple functional units. This leader will also be at the forefront of how enterprise GTM sets and manages OKRs that go up to our C-Suite. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Some of your responsibilities: <ul> <li>Lead and develop a team of 4 seasoned analysts</li> <li>Partner with leaders across enterprise GTM (and R&amp;D) around setting, analyzing, and managing performance of Atlassian’s most strategic OKRs rolling up to the C-Suite</li> <li>Collaborate to set Atlassian’s enterprise GTM annual and long range targets by solution area</li> <li>Collaborate with finance, product + customer analytics team, and other peer groups to standardize reporting and business definitions across all Atlassian. Help administer process + policy changes to optimize alignment across all of Atlassian.</li> </ul> Skills and requirements: <ul> <li>10+ years of experience in business strategy, finance, analytics, consulting, OR 8+ in sales strategy, operations, or analytics</li> <li>Expert level excel skills, you can build a forecast model for a business motion at scale or a new one launching</li> <li>Strong SQL skills, you can join the data sources you need together to do analysis yourself</li> <li>Ability to structure complex, ambiguous problems, derive insights from data, and articulate clearly with diverse teams up to the senior leadership level</li> <li>Proactive engagement with the management team to identify, prioritize, develop, and execute a half-year + annual sales strategy plan</li> <li>Strong presentation skills and ability to influence varying org functions at varying levels of seniority throughout the org; basically you can execute as well as recommend.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $176,100 - $234,800 Zone B: $158,500 - $211,400 Zone C: $146,200 - $194,900 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/17342/senior-manager---sales-strategy-and-operations/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Senior Manager - Sales Strategy and Operations

Ready to be a Titan?We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.As a Customer Success Manager (Corporate), you will become an important member of the core team, influence the company's continued success, and help shape the future of the service industry. You will actively manage and develop a portfolio of home and commercial service companies and play a key role in ensuring company revenue. What you'll do:<ul> <li>Manage a book of business within the commercial and construction corporate success team</li> <li>Analyze user engagement data and account trends (ex: TitanAdvisor) to identify actionable insights and customize solutions for customers</li> <li>Lead conversations with customers to determine how to best align their company goals with their usage of ServiceTitan to realize the most value possible. Coach customers on best practices.</li> <li>Solve and manage customer requests in a proactive, consultative manner, operating against a high standard for customer experience while adhering to SLAs.</li> <li>Collaborate closely with team members across the CSM Team and cross-functionally to best meet customer needs</li> <li>Discover areas for improvement in the customer experience, both in our product and processes</li> </ul>What you’ll bring:<ul> <li>1+ years of relevant experience (Customer Success, Customer Support, Account Management, Sales Development) with proven track record of success</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Excellent problem-solving skills - you should be quick thinking and highly solution-oriented</li> <li>To be an adaptable team player - able to adjust to change easily and prioritize accordingly</li> <li>Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail</li> <li>Strong communication skills (verbal and written)</li> <li>Exemplary organizational skills. You learn new processes quickly and incorporate them into your workflows effectively</li> <li>Commercial and construction experience preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Success Manager

<h1>Principal, Strategy and Business Operations</h1> <a href="https://careers-americas.icims.com/jobs/16823/principal%2c-strategy-and-business-operations/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is seeking a Principal in Strategy and Business Operationswho will collaborate cross-functionally and drive Atlassian’s central strategy, operational planning and business reviews engine. If you are looking to make a big impact, partner with world-class talent, and take your career to the next level, we encourage you to join us in this exciting journey. You are a good fit if you are driven, highly organized, a self-starter, analytical, and have a strong business acumen. In this role, you'll get to: <ol> <li>Drive strategic and data-driven decision-making and help inform business decisions through analysis, research and insights</li> <li>Drive special strategic projects focused on high priority business problems, identify actionable insights, deliver strategic recommendations and analyses, to influence and drive consensus across functional leaders</li> <li>Lead and manage key operational processes to crystallize long range planning and company strategy into short and medium term plans and measure the plan outcomes</li> <li>Own and drive drafting of the company OKRs and priorities</li> <li>Own and drive weekly, monthly and quarterly business reviews against the full P&amp;L which clearly inform executive team of progress against operational plan and health of key drivers of the business</li> <li>Monitor and deeply understand business performance in a multi-product environment and diagnose the root cause of problems when they occur</li> <li>Collaborate closely with product, sales, marketing, data science and finance teams</li> </ol> On your first day, we'll expect you to have: <ul> <li>8+ years experience in high growth Software / tech industry in biz ops and/or consulting, investment banking roles</li> <li>A deep understanding of Enterprise Software business models - both Sales-driven (eg have an understanding of sales strategies, quotas, territories, HC planning, pipeline generation) and Product-Led-Growth (e.g. funnel dynamics) </li> <li>Strong analytical skills - ability to analyze data, derive key insights and diagnose business issues</li> <li>Ability to think strategically, but also have exceptional attention to detail to drive program management and execution of strategy</li> <li>Ability to think big picture with a cross-portfolio perspective while connecting the dots in a multi-product environment</li> <li>Strong executive presence - excellent verbal &amp; written communications skills</li> <li>A sense of ownership and a desire to run independently</li> <li>Strong proficiency with Excel and business modelling</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $177,300 - $236,400 Zone B: $159,600 - $212,800 Zone C: $147,200 - $196,200 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16823/principal%2c-strategy-and-business-operations/job?mode=apply" target="_blank">Apply for this job</a>

Principal, Strategy and Business Operations

<h1>Business Intelligence Analyst</h1> <a href="https://careers-americas.icims.com/jobs/17052/business-intelligence-analyst/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. In this role, you will: <ul> <li>Collaborate on a variety of product and business problems with a diverse set of cross-functional partners and become a trusted strategic partner through the structure and clarity of your work.</li> <li>Apply technical expertise with BI tools to create simple to understand data visualizations</li> <li>Partner with Data Engineers and Data Scientists to define and govern key business metrics</li> <li>Partner with cross-functional teams to inform, influence, and execute strategy decisions</li> <li>Train partners and stakeholders on how to use and interpret BI tools</li> <li>Identify data quality issues in real time and partner with engineering teams to proactively resolve them</li> </ul> Minimum Qualifications / Your background: <ul> <li>Bachelor’s degree or equivalent in a STEM field (e.g. statistics, mathematics, physics, econometrics, or computer science)</li> <li>2+ Years of Experience in Business Intelligence or related fields</li> <li>Proficiency in SQL </li> <li>Experience telling stories with data and familiarity with Tableau </li> <li>Experience working cross-functionally to collect requirements and feedback and manage a transparent backlog</li> <li>Experience applying your analytics skills to projects which have had impact on business strategy and performance</li> <li>Ability to craft analysis into well-written content</li> </ul> Additional / Desirable Qualifications: <ul> <li>4+ Years of Experience in Business Intelligence or related fields OR 2+ Years of experience in Business Intelligence along with a post-graduate degree or equivalent in a related field</li> <li>Experience with multiple other visualization tools (e.g. R-Shiny, Microstrategy, SAP Business Objects, Looker)</li> <li>An understanding of the SaaS business model and important metrics</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/17052/business-intelligence-analyst/job?mode=apply" target="_blank">Apply for this job</a>

Business Intelligence Analyst

<h1>Principal Technical Program Manager</h1> <a href="https://careers-americas.icims.com/jobs/16749/principal-technical-program-manager/job?mode=apply" target="_blank">Apply for this job</a> We're hiring a Principal Technical Program Manager for Identity. Identity team is building and delivering a platform and solutions enabling Atlassian’s customers and partners to access the resources and content they are authorized to across all Atlassian products. As a member of this team you will be responsible for one or more of the critical components, customer scenarios and/or programs. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <ul> <li>Analyze the state of your platform and product components, business objectives, customer needs, product adoption inhibitors, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components.</li> <li>Translate the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.</li> <li>Drive the execution of the articulated roadmap. This will likely require scoping and execution of numerous programs, some of which you will shepherd yourself, as well as others that will be led by your colleagues.</li> <li>Manage complex dependencies and projects with a broad scope across the company</li> <li>Drive adoption/usage of your platform across Atlassian products</li> <li>When appropriate, contribute to the definition of the strategy and roadmap of the Identity area overall, help scope and drive the Identity-wide programs.</li> <li>While this list highlights the most common responsibilities, I want to emphasize the importance of the sense of ownership that you will have for your components of the platform and product, programs, customer scenarios. This means that you will need to proactively identify any inhibitors, issues or opportunities, and proactively address them yourself or find the right owners to do so. The bottom line is that you are a true owner of your area and the buck stops with you.</li> </ul> <ul> <li>10+ years on software teams as TPM, Engineer, Development Manager or PM</li> <li>Analyzing business priorities, customer needs, industry trends and articulating a long-term roadmap for your area of responsibilities</li> <li>Translating customer and/or product requirements into technical requirements</li> <li>Influencing architecture or technical design, by leveraging subject matter expertise and technical depth that you build in your previous roles</li> <li>Driving projects spanning multiple teams, including negotiating and reaching agreement with your partners and stakeholders, shepherding the project while identifying and mitigating risks, making trade-off decisions optimizing the outcome</li> <li>Extensive experience building Identity solutions</li> <li>Experience building a commercial Cloud Services is a big plus</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $200,100 - $266,800 Zone B: $180,100 - $240,100 Zone C: $166,100 - $221,400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16749/principal-technical-program-manager/job?mode=apply" target="_blank">Apply for this job</a>

Principal Technical Program Manager - Identity

<h1>Senior Analyst, Sales Strategy &amp; Operations - Channel</h1> <a href="https://careers-americas.icims.com/jobs/16361/senior-analyst%2c-sales-strategy-%26-operations---channel/job?mode=apply" target="_blank">Apply for this job</a> At Atlassian, we are on a mission to reinvent B2B selling. We have built a multi-billion fast-growing business by focusing on converting free trials into happy customers. As a Senior Analyst, Sales Strategy and Operations - Channel in a remote-friendly role, you will help manage the effectiveness of the Channel organization by consolidating different reporting functions and metrics into a unified suite of actionable insights, driving efficiency of processes, and ensuring accurate financial reporting and forecasting to guide internal efficiency, profitability, and on-time delivery for our teams, partners, and customers. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team Our Channel Sales Strategy &amp; Operations team is comprised of people with backgrounds in channel sales operations, sales analytics, and partner strategy. We turn data into plans to increase Atlassian's Channel performance. We're hiring a Senior Analyst, reporting to the Manager for Channel Sales Strategy &amp; Operations. You are an analyst with a background in working with Salesforce data, exploring insights with SQL, and reporting through Tableau. Here, you'll advise our Channel Programs team and Channel Incentives team using analytics, and create compelling dashboards to scale those insights. <ul> <li>Support the Global Channel team. You will partner with multiple groups and create powerful reporting &amp; analytics.</li> <li>Analyze foundational reporting around SaaS sales metrics (lead conversion, opportunity forecasting, NNACV bookings) and partner programs (onboarding, activation, ROI).</li> <li>Be able to work with a technical team to identify stakeholder needs and develop reporting requirements for BI dashboards.</li> <li>Monitor Channel performance efficiency and drive recommendation for improvement plan among many options.</li> <li>Identify root cause and contribute to change management and go-to-market projects to improve team performance.</li> <li>Support fiscal year planning, target and OKR setting, and ad-hoc analytics</li> </ul> <ul> <li>Pride in ownership: You achieve impact with projects big and small.</li> <li>Comfort operating independently in a fast-changing environment and with multiple teams relying on you.</li> <li>Analytics and SQL skills: You know what questions to ask, what the data says, and what actions to take based on the results.</li> <li>Slick ability to package data into relevant insight: You create compelling presentations, lead executives through data deep-dives, and build and collaborate on real-time dashboards from CRM data. SFDC and Tableau expertise are big assets.</li> <li>You love partnering: You get that an organization is made up of very different parts. You relish influencing other teams and co-piloting cross-team initiatives.</li> <li>Process improvement knowhow: Continuous improvement is in your DNA. You can enhance business processes from the diagnosis to documentation to execution.</li> <li>Deliver presentations ranging from C-level presentations to hands-on data deep-dives.</li> <li>+5 years of ever-increasing responsibility in Channel/Sales Operations, Strategy, BizOps, or Analytics role within a B2B (ideally SaaS) company or in a strategy consulting environment.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $125,600 - $167,400 Zone B: $113,000 - $150,700 Zone C: $104,200 - $138,900 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. #LI-Remote Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16361/senior-analyst%2c-sales-strategy-%26-operations---channel/job?mode=apply" target="_blank">Apply for this job</a>

Senior Analyst, Sales Strategy & Operations - Channel

<h2>Company Description</h2> SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all. <h2>Job Description</h2> Having raving fans has been and will always be one of the most critical competitive advantages we have. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our enterprise accounts. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success. What you’ll deliver: <ul> <li>Working as part of a team within the GTM organisation supporting each other to achieve joint revenue targets on all assigned customers</li> <li>Assume overall responsibility for product adoption and utilization, preparing and educating customers on leveraging new features and releases. </li> <li>Support the customer on release readiness by identifying opportunities for customers to take advantage of product innovations to increase value and impact over time </li> <li>Partner with customers to define desired business outcomes and develop success plans, focusing on maximizing value realization from our solutions and services to deliver measurable ROI</li> <li>Build strong relationships with customer stakeholders at all levels, and deliver compelling Value Reviews that drive confidence and successful partnership</li> <li>Provide recommendations for best practices and look for potential solutions alongside other functional experts within SmartRecruiters. Connecting customers to available resources and where appropriate, other customers</li> <li>Prepare the customers for the contract renewal process by identifying value delivered and managing any risk or Red Account Objects. </li> <li>Supporting the Account Manger to bring the renewal to a successful conclusion </li> <li>Identify opportunities for account growth through upsell and cross sell and manage all opportunities to the Account Manager qualification stage</li> <li>Attend regular ongoing training both reactively and proactively to become a solution expert</li> <li>Use insight available to conduct consistent customer health checks to ensure solution adoption, optimization, satisfaction and engagement. Take action and provide recommendations to drive improvements when risk is identified</li> <li>Identify any potential risk to revenue loss or renewal by raising and managing Red Account Objects together with Account Managers and other internal functions to remediate and ensure revenue retention</li> <li>Build advocacy within the given book of business to increase the number of referenceable customers, identify case studies and other content which can be used to increase growth opportunities</li> <li>Contribute to adoption, best practice content and events held by the Community &amp; Education team to increase the opportunities for self service education, including hosting best practice sessions for customers</li> <li>Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product</li> <li>Collaborate closely with other internal functions to facilitate connections between them and the customer to assist in achieving desired outcomes whilst managing customer expectations on resources, timelines and responses from other functions.</li> </ul> <h2>Qualifications</h2> Success in the role requires a real team mentality, ability to work across different teams with disparate needs, creativity, and original thinking to actively identify new and different approaches to delivering Hiring Success to our install base. Qualifications: <ul> <li>5+ years experience in a B2B client-facing role (customer success, professional services, sales, or account management)</li> <li>Demonstrated technical acumen and experience supporting customer implementation, adoption, and/or optimization of SaaS solutions</li> <li>Domain expertise in recruitment and talent management is essential. Experience in working with HRIT is an advantage</li> <li>Experience in working with customers on both a strategic and technical level is essential</li> <li>Strong data literacy and an understanding of core TA Metrics. Ability to use data to identify opportunities and communicate value to customers</li> <li>Proven track record of driving issues to resolution and advocating on behalf of a customer.</li> <li>Demonstrated time management and communications skills</li> <li>Demonstrated ability to plan and execute against customer priorities and expectations</li> <li>Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Service Excellence</li> <li>Experience with SaaS solutions such as Salesforce, ServiceNow, SAP, Workday and/or customer success supported platforms preferred</li> <li>Available to travel up to 10%.</li> </ul> <h2>Additional Information</h2> SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SmartRecruiters

<h1>Senior Principal Technical Program Manager - Data Platform</h1> <a href="https://careers-americas.icims.com/jobs/15492/senior-principal-technical-program-manager---data-platform/job?mode=apply" target="_blank">Apply for this job</a> You will shape a modern technical program management organization. The goal is to steer us through growth and remove barriers in the journey towards our long-term goals. You will have a unique challenge of finding agreement by creating guardrails and removing barriers to help our teams accelerate. As a cloud service provider, we build resilience into our systems to ensure service and data availability for our customers in the event of failures in system components. However, even the best systems have to have a disaster recovery plan. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We're hiring a Senior Principal Technical Program Manager for Core Data Platform, reporting to our Head of Technical Program Management within our TPM team. You are a TPM with a background in Core Data and related Infrastructure You understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment. Define specific systems programs and create a plan of action for realizing those programs. Such programs could be around reliability improvements and more. Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems. Responsible for taking a systematic approach to engineering problems. This includes: prioritizing tasks, scoping out the project, defining objectives, and making consistent progress against each of these. Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc. Manage complex dependencies and projects with a broad scope across the company Collaborate with functions across the company to create reliable and cost-effective disaster recovery solutions for all of Atlassian’s services Your background <ul> <li>12+ years experience working with software teams</li> <li>4+ years recent experience leading platform and software teams in a similar Technical Program Management or Technical Product Management role</li> <li>Experience building commercial Cloud Services / Platforms</li> <li>Experience in designing and building back end software systems, including tradeoffs, launching and scaling. Using this technical expertise and in partnership with your senior engineering stakeholders you'll be able to influence the backend system design, architecture, and build.</li> <li>Experience leading strategy and execution on complex, cross divisional, technical programs, including analysing business priorities, customer needs, industry trends and articulating a long-term roadmap.</li> <li>Experience driving projects spanning multiple teams, including reaching agreements with your engineering partners and stakeholders, shepherding the projects while identifying and mitigating risks, making trade-off decisions optimising the outcome</li> <li>Able to translate customer and/or product requirements into technical requirements</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $230,900 - $307,800 Zone B: $207,800 - $277,000 Zone C: $191,600 - $255,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15492/senior-principal-technical-program-manager---data-platform/job?mode=apply" target="_blank">Apply for this job</a>

Senior Principal Technical Program Manager - Data Platform

<h1>Principal Program Manager, Talent Acquisition Enablement</h1> <a href="https://careers-americas.icims.com/jobs/16931/principal-program-manager%2c-talent-acquisition-enablement/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Our Talent Acquisition Enablement Team is comprised of people with backgrounds in program management, operations, technology. We drive transformational and continuous improvement for Talent Acquisition, with a keen focus on efficiency, technology innovation, operational excellence, and quality data and experiences. We are seeking a highly motivated, collaborative and innovative Principal Program Manager to make an impact through driving a variety of fast-paced work streams to support our Hiring Transformation work across TA. This position will bring programmatic expertise and craft to stand up key pillars of work for our global TA organization. The ideal program manager is someone who is dynamic, data driven, champions delivery excellence, thrives in creating order, and understands the importance of teamwork. What you’ll do <ul> <li>Lead complex and highly cross-functional technical and non-technical programs across TA Enablement to influence the success of our TA goals and priorities</li> <li>Partner with TA, People Technology, People Insights and Product Leaders on complex programs of work to drive ATS and other recruiting tool build and enhancements</li> <li>Drive the change, enablement and adoption strategy to ensure program success</li> <li>Communicate across teams, functions and programs - ensuring broad understanding of status, risks, dependencies, and insights</li> <li>Set, analyze and report on program goals and impact using industry standard approaches and benchmarking to make data-driven recommendations for continuous improvement</li> <li>Negotiate across many teams to broker commitments and program roadmaps, driving a high degree of predictability, re-baselining based on new information and managing complex dependencies</li> <li>Surface program risks early while ensuring clear understanding and implementing resolution/mitigation plans</li> </ul> Your background <ul> <li>7+ years in Recruiting Enablement, Program Management, Talent Operations / Enablement, People programs, or related experience</li> <li>Experience working with large-scale sophisticated change and transformations, including tool / technology implementations or enhancements</li> <li>Successful track record in building, implementing, and delivering key recruiting programs and showing direct, positive linkages to the achievement of business strategy or OKRs</li> <li>Experience in project management and able to influence partner teams to move towards successful deliverables and timelines</li> <li>Proficiency in recruiting tools and software (e.g., iCIMs, LinkedIn Recruiter, Seekout etc.) and knowledge of the recruiting lifecycle is preferred</li> <li>Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions, and present complex information clearly to various stakeholders</li> <li>Formal training in Agile methodology is beneficial</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $174,200 - $232,200 Zone B: $156,700 - $209,000 Zone C: $144,500 - $192,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16931/principal-program-manager%2c-talent-acquisition-enablement/job?mode=apply" target="_blank">Apply for this job</a>

Principal Program Manager, Talent Acquisition Enablement

<h1>Senior Channel Partner Program Manager, Incentive Programs</h1> <a href="https://careers-americas.icims.com/jobs/16857/senior-channel-partner-program-manager%2c-incentive-programs/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Overview Atlassian's Channel community is growing and we are looking for amazing TEAM members to help us take our Channel Incentive programs portfolio to the next level. In this role, you will be a key part of the Global Channel Incentive Programs team for Atlassian. As a team member, you will be responsible for developing the direction and roadmap for a set of partner incentive programs at Atlassian along with creating, executing, managing and optimizing programs for Partners (Solution Partners, Integrators, &amp; Aggregators) globally. You will be working with cross-functional and regional teams to develop and implement the programs that incentivizes our Channel Partners and drives company goals. The ideal candidate for the Sr. Partner Program Manager of Incentive Programs should possess a diverse skill set, including exceptional communication and social skills, as well as financial and analytical abilities. The role requires a proven track record in cross-team collaboration, program &amp; project management, forecasting, and execution capabilities. There will be a balance of strategic process thinking, creative ideas and problem-solving, and rolling up the sleeves to resolve tactical issues. Being open to change and new ideas is essential in challenging the status quo to reinvent current processes and policies. Responsibilities <ul> <li>Collaborate with cross-functional teams and partners to help identify, design, and implement the programs and business processes necessary to implement a successful set of channel partner incentives for Atlassian globally.</li> <li>Identify strategies, designs, and program structures to accelerate and drive Partner growth of Atlassian product sales and service offerings.</li> <li>Develop the landing and execution plan that ensures the long term success of the programs.</li> <li>Establish and maintain regular metrics reviews to drive efficiencies in cost, utilization and maintain compliance to meet the business requirements of the program</li> <li>Collaborate with teams to build channel partner and internal program documents to clearly identify the benefits, terms and conditions, rules of engagement, and marketing collateral that supports programs globally.</li> <li>Manage the partner and internal teams' feedback on the program once launched and effectively implement a roadmap for optimization.</li> <li>Collaborate to drive the requirements of the systems and processes necessary to support the program with the partner experience in mind.</li> </ul> Qualifications <ul> <li>6+ years of related channel programs or channel marketing/sales experience with industry vertical market expertise in either Public Sector, Healthcare/Life Sciences, Financial Services, etc.</li> <li>BA/BS degree in Marketing, Business, Finance or equivalent experience preferred.</li> <li>A solid understanding of Channel Partner business models and what roles Partners can play to help solution, sell, and add services with software and SaaS products.</li> <li>Proven leadership in a global software or cloud organization.</li> <li>The ability to plan, design, and execute a portfolio of programs for external Channel Partners using requirements and rewards to drive a motivational behavior aligned to Atlassian's Channel strategy.</li> <li>Excellent communication, organizational, financial/analytical and interpersonal skills working with executive leadership internally and with channel partners. The role requires a proven track record in messaging/positioning, program management, and broad execution capabilities. A requirement is to motivate, leverage, and manage internal teams on a project basis in order to accomplish the program strategy.</li> <li>Experience driving business plans, financial models, and data &amp; analytics to justify programs and roadmap.</li> <li>Partner communications experience through partner portals, social, email, etc.</li> <li>A desire to communicate through dashboards, reports, and charts to communicate and inform your team on progress of initiatives.</li> <li>A track record of success leading channel programs and teams, but also are open to learning how to be successful in Atlassian's unique business model.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $163,100 - $217,400 Zone B: $146,800 - $195,700 Zone C: $135,400 - $180,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16857/senior-channel-partner-program-manager%2c-incentive-programs/job?mode=apply" target="_blank">Apply for this job</a>

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