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Job Description: Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. **This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.** Responsibilities: • Executes the bank's risk culture and strives for operational excellence • Builds relationships with clients to meet financial needs • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations • Grows business knowledge and network by partnering with experts in small business, lending, and investments • Manages financial center traffic, appointments, and outbound calls effectively • Drives the client experience • Manages cash responsibilities Required Qualifications: • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Is confident in identifying solutions for new and existing clients based on their needs. • Communicates effectively and confidently, and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). • Applies strong critical thinking and problem-solving skills to meet clients’ needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Efficiently manages time and capacity. • Focuses on results, while acting in the best interest of the client. • Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications: • Experience in financial services and knowledge of financial services industry, products and solutions. • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. • Six months of cash handling experience. • Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​ Skills: • Adaptability • Business Acumen • Customer and Client Focus • Oral Communications • Problem Solving • Account Management • Client Experience Branding • Client Management • Client Solutions Advisory • Relationship Building • Business Development • Pipeline Management • Prospecting • Referral Identification • Referral Management Minimum Education Requirement: • High School Diploma / GED / Secondary School or equivalent The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC/loan Originator Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Relationship Banker - San Diego North

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. We are a multi-disciplinary design organization with expertise across product design, user experience, conversational/AI design, creative direction, ux research and user testing, design program management, production design, content strategy, copywriting, and design technology. The team is constantly defining, iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching to individual needs and preferences. Bank of America is looking for a Sr. Lead Experience Designer for an interdisciplinary product design team that delivers strategic and tactical solutions in support of the business-critical Consumer and Business Banking portfolio of work. A trusted advisor for Directors, senior leaders and the Experience Design team for highest quality execution across a complex portfolio of projects. Leader for team on vision, quality, execution, professionalism, and delivering on-time and on-budget. The role will shape the vision of experience strategies with deep domain knowledge and continuously craft new frameworks shifting teams from execution to strategy to influence leaders, peers, and stakeholders from across the organization and ensure roadmap projects are delivered with a high bar of adding to a culture of creativity, accountability, discourse, and measurable key results. As a Sr. Lead Experience Designer, you will: <ul> <li>Lead, design, optimize and deliver useful and elegant, best-in-class digital experiences and vision working from a multidisciplinary, holistic perspective from concept to execution and implementation </li> <li>Applying a broad range of product design capabilities across user experience and visual design to craft complete vision, product and experience solutions across domains, programs and lines of business. </li> <li>Trusted advisor to leaders and partners with a diverse set of program stakeholders and cross-functional teams – including product management and engineering – cultivate network required to drive decisions and vision. </li> <li>Serve as a high-level craft and delivery expert on complex work while collaborating with researchers, technologists, designers and delivery managers across the team. </li> <li>Autonomously lead multiple designers to develop and deliver advanced experience design deliverables across the discovery and accountable for delivery design workflow while providing oversight, including information architectures, user flows mapping user journey, wireframes, high fidelity designs, compositions, design specifications, redlines and prototypes. Deliver exemplary solutions while proactively implementing better practices and methods. </li> <li>Drive advanced analysis, clarity, synthesizing, assessing, providing focus and bringing decisive leadership amid ambiguity and guiding to best design approach. Operate at scale by seeking connecting patterns across projects and lines of business. </li> <li>Lead, conceptualize and design digital experiences across web, mobile web, and native apps (iOS and Android), utilizing evaluative testing to refine and enhance the customer journey. </li> <li>Lead, evaluate and benchmark existing product and service experiences, apply design expertise and heuristics and competitive insights and new frameworks to move discussions forward. </li> <li>Organize design critiques, formally mentor other designers, and manage multiple complex programs to drive timely, high-quality outcomes. </li> <li>Work on multiple complex programs or lines of business, managing time and expectations with stakeholders across the organization and XD, staying knowledgeable on project and product details. Drive timely, quality delivery by managing multiple projects and actively providing status updates to XD and partner management. </li> <li>Actively contribute to standards, reflect our design system patterns in work and champion best practices while setting visions on portfolio for innovative digital and technology experiences. </li> <li>Model of excellent visual, communication and storytelling skills. Demonstrate thought leadership by challenging the status-quo, present independently and navigate questions, conceive, pitch, execute creative ideas, patterns and standards. </li> </ul> Required Qualifications: <ul> <li>8+ years of industry design experience operating as an end-to-end multidisciplinary product designer, with strong capabilities across a range of design disciplines </li> <li>An outstanding portfolio that exemplifies excellence in experience design demonstrating end-to-end multidisciplinary product design. </li> <li>A strong track record leading the successful execution of large customer-facing digital experiences, multi-channel consumer-facing applications, responsive web, and websites, including complex, compliant and transactional systems. </li> <li>Expert in user-centered design principles, development of better practices, and rapid ideation processes like Lean UX, Design Sprints, and Agile. </li> <li>Ability to anticipate questions, lead and facilitate discussions and model ability to shift across portfolios and programs. </li> <li>Demonstrated success in influencing and advising executives and cross-functional teams to drive to decisions and resolutions with senior stakeholders and launch complex customer-facing digital products and programs. </li> <li>High level of proficiency in working with and contributing to design systems and adhering to brand guidelines, leveraging quantitative and qualitative data to inform and inspire design. </li> <li>Expert level proficiency with design tools, including Figma, Adobe suite, and Sketch. </li> <li>Exemplifies leadership in envisioning, problem-solving with a strong work ethic, showcasing reliability in issue resolution and time management with a focus on achieving results. </li> <li>Demonstrated ability to lead in collaborative settings, builds and nurtures strong relationships. </li> <li>Continuous learner with strong interest in, and aptitude for learning new design and technology skills </li> <li>Excellent communicator in written and verbal form; strong listening and presentation skills, ability to work well with executives, with proven ability to facilitate and influence. </li> <li>Adapts swiftly and positively to change, embodying curiosity, resilience and flexibility. </li> </ul> Desired Qualifications: <ul> <li>Bachelor’s degree in design with corresponding experience. </li> <li>Financial or similar industry experience preferred. </li> <li>Project management experience a plus.</li> </ul> <h3>For internal employees; participation in a work from home posture does not make you ineligible to post</h3> <h3>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</h3> <h3>The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC</h3> Shift:1st shift (United States of America) Hours Per Week: 40

Sr. Lead Experience Designer - Bank of America Experience Design

HealthEdge

Product Operations Manager

Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: As a Market Leader for the Advisor Development Program (ADP), you will: <ul> <li>Provide regulatory supervision and oversight to advisors</li> <li>Ensure ADP participants are meeting and achieving hurdles</li> <li>In alignment with national program, lead training and develop activities, tools, and routines to help enable Advisor Trainee productivity</li> <li>Personal involvement with ADP participants who require heightened support to achieve success</li> <li>Help reinforce compliance, supervision, and provide risk management support of ADP participants and their activity for market leadership</li> <li>Lead pipeline management routines with teams and coach on pipeline execution</li> <li>Support client acquisition efforts by maximizing lead potential via enterprise relationships Strategy &amp; Accountability</li> <li>Support leaders in implementing effective performance management, including goal setting, incentive, and other reward, and recognition mechanisms</li> <li>Accountable to support market results, while maintaining strict consistency with national programs</li> <li>Coaching and Development: Work closely with advisor trainees, coaching for successful professional growth and development. Build and manage relationships across the franchise. Coach and counsel Advisor Trainees on strategic business drivers.</li> <li>Sales Force Expansion: Support sales management in executing sale force growth plans and support effective Advisor recruiting strategies. </li> <li>Sales Supervision: Administer superior sales supervision/practices in the market.</li> </ul> Responsibilities: <ul> <li>Ability to attract, recruit and retain an effective sales and operations team.</li> <li>Must demonstrate excellent communication skills.</li> <li>Strong relationship building and business partnering skills. </li> <li>Ability to interact effectively with senior management. </li> <li>Ability to work effectively across organizational boundaries. </li> <li>Strong influencing and leadership skills. </li> <li>Self-motivated and proactive, with the ability to balance multiple priorities. </li> <li>Ability to balance business and corporate perspectives. </li> <li>Sound business judgment and acumen. </li> <li>Proven track record of coaching and improving performance in others</li> <li>Proven ability to drive integration across solutions and drive results through superior delivery and sales management</li> <li>Proactively builds trusted relationships with key partners/clients</li> <li>Ability to be a change agent and work in a fast paced environment</li> <li>Communicates strategic business plans and tactical sales goals clearly and effectively at all levels</li> <li>3+ years industry experience with a leading firm </li> <li>5+ years of demonstrated experience with sales and building, leading, managing and coaching a team</li> <li>Series 7 &amp; 66 (63 and 65) required and Series 9 &amp; 10 or (4, 24, 53 combination).If Series 9 &amp; 10 not currently held, must be obtained within 120 days.</li> <li>Travel required: Will vary depending on geography</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Market Leader - Advisor Development Program

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Third Party Information Security Escalation Management and Oversight role oversees Third Party Information Security escalations that route through the Business Information Security Office (BISO). This role partners with key Third Party teams on process, procedures, training, QA etc. Responsibilities include partnering with cross-functional stakeholders, BISO Senior Leadership Team, and SISOs to facilitate the development and review of materials required to present in-scope escalations for approval. This role should fully understand Third Party Information Security risks and procedures, and oversee the portfolio of escalations that route through the BISO organization. Responsibilities include: • Serve as a single point of contact for information security third party nonadherence escalations • Work with BISO Senior Leaders on curation and prioritization of escalations requiring appropriate approval • Support BISO SLT and SISOs with the intake process, including assistance with development and enhancement of materials • Perform QA of finalized content drafted by SISOs and host review sessions with BISO Senior leader teams • Closely partner with GT Third Party (GTTP) and Compliance partners to ensure timely review and approval of submitted escalations • Ensure feedback is responded to as it relates to BISO escalation items • Facilitate weekly pipeline review meetings with BISO Senior leaders and executive • Finalize materials and talking points in advance of meeting • Communicate outcomes and impact following approval committee meeting • Engages with Third Party Portfolio Execs (TPPEs) and Enterprise Vendor Managers (EVMs) as needed Required qualifications: • Exemplary executive presentation and communication skills, specifically written communications • Strong executive presence, working directly with senior- and executive-level leadership • Comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding • Excellent critical thinking skills • Attention to detail, thoroughness, diligence • Excellent organizational skills • Contribute to create a positive team culture within a diverse workforce • Strong risk awareness, including operational, compliance, and reputational risk • Highly skilled with all Microsoft tools • Work independently and as part of a team to achieve objectives • Experience with working on Regulatory and Risk Issues, MRAs, etc. • Sharepoint proficient Desired Skills: • Bachelor's and/or Master’s degree • Strong analytical skills/problem solving/conceptual thinking • Ability to work with technical and non-technical business owners • Assist with internal efficiencies projects and development • Global Information Security experience • Process Management and Design • Playbook writing • Communications experience Shift:1st shift (United States of America) Hours Per Week: 40

Third Party Information Security Escalation Management and Oversight

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Settlement Officer II (SO II), Estate Settlement Services (ESS), Private Bank - Accountable for managing and settling the smaller and/or less complicated estates and/or terminating trusts requiring a lesser degree of technical expertise and knowledge. Assigns tasks to the Settlement Assistants, monitors progress and approves completed work. Assists senior officers in coaching, developing, and mentoring assistants within Settlement team. Responsible for coordinating information and activities with external business partners (Attorneys, CPAs, and Fiduciary Accountants), and internal support partners (Tax, Compliance, SAM, ART), to ensure accurate, timely and efficient administration, and to manage business risk. Maintains high quality communications with beneficiaries, with focus on client satisfaction and asset retention. Non-licensed associate. Skills: <ul> <li>Account Management</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Risk Management</li> <li>Written Communications</li> <li>Collaboration</li> <li>Decision Making</li> <li>Issue Management</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Active Listening</li> <li>Attention to Detail</li> <li>Client Management</li> <li>Process Simplification</li> <li>Referral Identification</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent For internal employees: participation in a work from home posture does not make you eligible to post. Shift:1st shift (United States of America) Hours Per Week: 40

Settlement Officer II (SO II), Estate Settlement Services (ESS)

Job Description: At Bank of America, each day brings innovation and opportunity. We are dedicated to turning technology advances into treasury solutions for our clients globally - across all segments and industries. We are looking for highly motivated, self-starters who can advocate for our clients in providing leading-edge payments services using U.S. Real-Time Payments and other value-add services by complementing high tech with a personalized touch. Challenge the status quo and influence peers with diverse points of view. Forward thinkers with ability to see what's next in treasury management. The future of treasury management is here at Bank of America. Powered by people. Driven by Technology. Job Responsibilities: Business Management and Performance: <ul> <li>Continuously evaluate the competitive landscape for both the B2B and B2C payments environment through regular engagement with other internal Lines of Business (Emerging Payments, Retail, Card, Trade, GWIM, Markets, Sales, Marketing, etc.) as well as external Networks (e.g., The Clearing House) and Industry Working Groups in support of the corporate instant payments landscape</li> <li>Identify themes, industries, use-cases for business development, to identify product enhancement opportunities and to support changes to improve product profitability and the client experience</li> <li>Assist with the strategic roadmap and communicate internally with partners to ensure awareness and alignment of priorities</li> <li>Assist with business cases to support changes to improve product profitability and the client experience</li> <li>Drive revenue growth initiatives</li> <li>Work closely with the Global Payments, Enterprise Payments and Retail product teams to explore B2C/C2B use cases, develop the client pipeline and support client deals</li> </ul> Product Development and Operational Management: <ul> <li>Evaluate, write requirements, develop and implement new products and feature functionality driven by VOC/VOA/competitive landscape</li> <li>Work closely with business partners – including Operations, Technology, Digital Channels and Sales – to evaluate, monitor and close operational issues</li> <li>Work with Sales, Operations, Servicing and Fulfillment to manage existing client impacts and challenges to ensure high quality servicing and retention of clients</li> <li>Engage in reviewing/understanding trends, remediation and mitigation, and projects related to the client experience as required</li> </ul> Job Qualifications: <ul> <li>Minimum 5 years of banking experience in payments, with a strong preference for experience with risk management, product management, product development and/or financial management responsibilities</li> <li>Bachelor's Degree or equivalent work experience</li> <li>Strong interpersonal and organizational skills</li> <li>Demonstrated initiative, follow-through and the ability to work with limited supervision</li> <li>Experience managing risk routines</li> <li>Ability to quickly learn core capabilities including end-to-end operational and technology workflows and processes, client buying behavior by different segments</li> <li>Experience analyzing and reporting business financials</li> <li>Attention to detail and strong analytical skills</li> <li>Strong presentation and communication skills</li> <li>Strong in Microsoft Office suite skills, particularly with Excel and PowerPoint</li> <li>Ability to work across multiple functional teams to set direction, enable sales activities / initiatives, drive and implement change, and solve problems preferred</li> <li>Working knowledge/experience with Tableau a plus </li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Treasury Product Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals. Key responsibilities include triaging client leads, making referrals to business partners based on client needs and asset thresholds, meeting with clients to review financial and investment goals, building a financial plan, and recommending brokerage products. Job expectations include applying and expanding knowledge by completing required licenses and trainings. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: • Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions • Recommends banking and investments strategies that align with client financial goals and needs • Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds • Mitigates and controls risk as part of daily activities • Identifies and engages potential new clients through referrals or financial center clientele • Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended Required Qualifications: • Currently holds Series 7 &amp; 66 (63 &amp; 65 in lieu of 66) licenses. If you do not currently hold the 66 but have either a 63 or 65, an offer can be extended with the condition that a passing score is received for the missing series within 60 days. • Has at least one year experience in the investments industry, including investment training and in-depth knowledge of investment products and services. • Has at least one year experience working in the financial service industry and/or a sales environment where goals were met or exceeded. • Sets and accomplishes goals, achieving whatever you put your mind to. • Builds and nurtures strong relationships. • Collaborates effectively with others to get things done. • Communicates effectively and confidently and is comfortable engaging all clients. • Manages goals, navigates complexity, prioritizes tasks and executes in a fast-paced environment. • Likes to learn, adapts to new information and seeks the right solutions for clients. • Efficiently manages your time and capacity. • Is thorough and thoughtful in incorporating relevant regulatory due diligence into daily activities and long-term strategies for clients. Desired Qualifications: • Strong computer skills with an ability to multitask in a demanding environment. • At least three years’ experience working in the financial service industry and/or a sales environment where goals were met or exceeded. • Achieved additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC). • Obtained your insurance licenses. Skills: • Advisory • Account Management • Client Experience Branding • Customer and Client Focus • Oral Communications • Issue Management • Client Solutions Advisory • Pipeline Management • Active Listening • Attention to Detail • Risk Management • Policies, Procedures, and Guidelines • Client Management • Causation Analysis • Written Communications Shift:1st shift (United States of America) Hours Per Week: 40

Financial Solutions Advisor- Consumer Investments- Santa Fe Main

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines. Responsibilities: • Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities • Assists, educates, and trains clients on conducting simple transactions through self-service technologies • Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy • Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping • Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements Required Qualifications: • Has a minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment. In lieu of this requirement, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months. • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Is confident in identifying solutions for helping new and existing clients based on their needs. • Has strong written and verbal communications skills. • Is able to communicate effectively and confidently, and is comfortable engaging all clients (in-person and by phone). • Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances. • Applies strong critical thinking and problem-solving skills to meet clients’ needs. • Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously. • Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws). • Can be flexible to work weekends and/or extended hours as needed. •Bilingual Mandarin Chinese Required Desired Qualifications: • An Associate’s Degree or Bachelor’s Degree in business, finance, or a related field. • Experience working in a financial center where goals were met or exceeded. • Retail and/or sales experience in a salary plus incentive environment. • Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded. • Experience with financial information, spreadsheets and financial skills. • Knowledge of banking products and services. • Strong computer skills including Microsoft applications and previous experience utilizing laptop technology Skills: • Active Listening • Business Acumen • Customer and Client Focus • Oral Communications • Problem Solving • Account Management • Client Experience Branding • Client Management • Client Solutions Advisory • Relationship Building • Business Development • Pipeline Management • Prospecting • Referral Identification • Referral Management Minimum Education Requirement: • High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Senior Banker- Chamblee Plaza Financial Center- Bilingual Mandarin Chinese Required

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Responsibilities <ul> <li>This role reports directly to the Technology Executive for Authentication, Privilege Access Management Service and Cloud IAM. This role is primarily responsible for ensuring that relevant Privileged Access Controls are adequately enforced across platforms and applications to comply with IAM Standard.</li> <li>Partner with PAM Governance leads to ensure that Privileged Access Controls are appropriately measured, reported and governed.</li> <li>Appropriately assess Privileged Access risk when business and technology decisions are made, demonstrating risk management mindset and practices to safeguard BAC’s reputation, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to BAC Policy and Standards.</li> <li>Monitors industry information security and PAM trends and engages peer organizations to refine and enhance BAC’s PAM strategy.</li> <li>Apply industry PAM best practices, templates, and documentation while also proposing improvements based on practical knowledge.</li> <li>Provide extensive Active Directory security best practices and consultation to the cross functional teams, ensuring compliance with IAM standards, and better protect privileged accounts against cyberattacks.</li> <li>Develop new PAM requirements and cloud-based security solutions and govern cloud identities.</li> <li>Establish and maintain strong partnership with other Global Information Security (GIS) functions, Core Technology Infrastructure (CTI), Cyber Security Technology (CST), Third Party management, Global Compliance and Operations Risk (CGOR), internal audit, and regulatory agencies.</li> <li>Influence technology and PAM tools owners to build/implement enhanced PAM solutions that are efficient, effective, and modern and able to result in material risk reduction in sustainable manner.</li> <li>Collaborate with stakeholders to develop PAM requirements that iteratively support long term PAM modernization and transformation (covers Process, Data and Technology aspects).</li> <li>Engage with Product Managers and Senior Architects to comprehend the strategic PAM technology roadmap, which dictates the need for modernized security principles.</li> <li>Consult with the business to identify gaps and governance issues, leveraging own domain expertise to find effective solutions.</li> <li>Clearly articulate reasons and methods behind proposed changes through informative materials for educating others.</li> </ul> <ul> <li>Provide education to team members and technology partners regarding the proposed changes.</li> <li>Partners with the policy governance team for socialization and publication of proposed changes to the PAM Standard</li> <li>Takes accountability for addressing PAM risks. Proactively identify risk and ways to continuously enhance and improve BAC’s PAM controls. Implement and take decisive actions in finding solutions. Drives towards intended outcomes.</li> <li>Engage senior management to provide factual, transparent, and timely reporting on existing and emerging PAM or information security risks.</li> <li>Active participation in GIS IAM/PAM forums including but not limited to Monthly IAM Stakeholder Forum and Control Owner Forum for standard and Single Process Inventory (SPI) enhancements.</li> <li>Supports audit issues for closure and sustainability</li> </ul> Required Qualifications: <ul> <li>Extensive knowledge and understanding of PAM-specific laws, rules, and regulations within the financial services sector.</li> <li>Understanding and interpreting BAC’s established information security Policy, Standards, Procedure and Guides, and applying this knowledge to related PAM decisions and response. Serve as the Subject Matter Experts in advising BAC business and technology counterparts on effective ways to achieve or exceed compliance with applicable Policy, Standards, Procedures and Guides</li> <li>Proficient in implementing and governing Risk and Role based access security controls.</li> <li>Extensive experience in managing Active Directory to enforce privileged access controls.</li> <li>Ability to influence cloud technology owners to build more secure processes.</li> <li>Strong understanding and risk management mindset, proactively mitigating PAM related risks.</li> <li>Familiarity with security standards such as NIST, ISO/EC, FFIEC.</li> <li>Possession of CISSP certification would be an advantage.</li> <li>Expert level knowledge of privileged access management methodologies and techniques for on-prem and Cloud implementation.</li> <li>Expert knowledge of PAM related tools which support session proxy, vaulting, just-in-time provision, integration with service management tool would be an advantage.</li> <li>10 years relevant hands-on experience in PAM with at least of 5 years of management experience</li> <li>Deep security knowledge which covers core technology infrastructure (network, storage, servers, databases, etc.) identity management and application security practice.</li> <li>Deep experience with Linux, Windows, Cloud scale Identity, Access Management (Single Sign-On, Multi Factor Authentication), Authorization services or design and architecture of PAM services</li> <li>Expert level knowledge of authentication platforms such as Active Directory, LDAP, Kerberos, LDAP, Radius.</li> <li>Deep knowledge on Federation platforms or protocols such as Oauth, OpenID, SAML, WS-Fed, etc.</li> </ul> Desired Qualifications <ul> <li>Working level experience with IAM platforms such as Ping Identity, Active Directory OpenLDAP, OpenDJ</li> <li>Experience in consumption of Web Service APIs such as JSON / XML</li> <li>Hand on experience and proficient with AWS, Azure, GCP, and/or Cloud Technologies will be an advantage.</li> <li>Proficient in articulating facts and data-driven plans and to partner with stakeholders to implement intended solutions to drive risk reductions and adherence to PAM standards.</li> <li>Strong attention to detail and advanced analytical skills.</li> <li>Excellent communication and presentation skills.</li> <li>Excellent organizational skills and be able to effectively prioritize multiple tasks</li> <li>Hands on experience and involvement in large and complex projects</li> <li>Proficient in data management which includes strong data analytical capability with advanced understanding of the collection and management of metadata</li> <li>Efficient in motivating, engaging, and leveraging other teams and business partners to efficiently deliver business solutions. Proven track record of influencing and relationship management skills.</li> <li>Proficient in Microsoft Office suite of products with ability to quickly analyze and synthesize large volumes of data</li> <li>Pro-active and able to drive direction of work that needs to be completed, ability to work independently on initiatives with little oversight. Motivated and willing to learn.</li> <li>Confident and effective in delivering messages across a wide spectrum of individuals with varying degrees of technical and business understanding</li> <li>Deep knowledge of bank financial practices and policies and ability to adapt to fast changing environment</li> <li>Knowledge of Compliance Certifications such as SOX, SOC, SOC2.</li> </ul> This job will be open and accepting applications for a minimum of seven days from the date it was posted. Shift:1st shift (United States of America) Hours Per Week: 40

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