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<h1>Growth Customer Advocate/Inside Sales</h1> <a href="https://careers-americas.icims.com/jobs/14274/growth-customer-advocate-inside-sales/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Scaled Sales Associates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Jira Service Management (JSM) can make them successful in their goals. Since we work at scale, we want the Scaled Sales Associate to be a champion for their customers, providing feedback to our product &amp; engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product specialists and Marketing organization. Scaled Sales Associates are customer-focused and creative. You can think at scale and organize resources to meet the needs of our SMB customers. You need to understand the customer buyer journey &amp; be able to help us identify ways to optimize the Atlassian Sales Model. You will report to the Sales Manager of your geo This is a remote job. In this role, you will: <ul><li>Provide exceptional customer engagement by chat, email, Zoom, and phone channels, ensuring a positive and personalized customer experience </li></ul> <ul><li>Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB </li></ul> <ul><li>Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services </li></ul> <ul><li>Capture customer insights such as trends and paint points to help optimize product and marketing strategies and improve customer satisfaction </li></ul> Your background: <ul><li>+3 years of experience in a business-to-business sales environment growing SMB or enterprise accounts </li></ul> <ul><li>Proven track record of meeting or exceeding performance targets </li></ul> <ul><li>Experience managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom &amp; email) </li></ul> <ul><li>You have a do-it-right mentality with a customer-centric mindset</li></ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $129,600 - $172,800 Zone B: $116,700 - $155,600 Zone C: $107,600 - $143,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/14274/growth-customer-advocate-inside-sales/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Growth Customer Advocate/Inside Sales

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Job Description: As a Strategic Account Executive specializing in selling into Strategic Non-Profit organizations you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal will be to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission-critical objectives. You are the CEO of your business and you work strategically and methodically to quickly develop a P.H.D. in your customer’s business. Join our dynamic team and help Non-Profit organizations leverage Salesforce solutions to enhance their operations and better serve their constituents. Apply today to be a part of this meaningful role. About <a href="http://salesforce.org/" target="_blank">Salesforce.Org</a>: Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and—above all—connections. <a href="http://salesforce.org/" target="_blank">Salesforce.org</a> powers the purpose of people dedicated to solving our world’s biggest problems. A global community of nonprofits and educational institutions relies on our technology to help them operate effectively, raise funds, and build more meaningful relationships with those they serve. About the Role: As an established Strategic Account Executive, you know how to navigate through large organizations. You’re knowledgeable about your clients’ specific challenges and business objectives. You understand how to align your software offering to build a custom solution that your clients can’t live without. You understand what it means to sell a value based solution and engage/create alignment amongst Executives in the C-Suite, IT, and the Mission. Your storytelling skills are unmatched so presenting across multiple departments won’t be a problem for you. You excel in dynamic environments so shifting gears at a moment's notice and providing excellent customer service is what you consistently deliver. Your Impact: Success will be measured by overall performance in expanding existing/new accounts, with a keen emphasis on driving true Digital Transformation, all while delivering an exceptional customer experience.<ul><li><ul> <li>Develop an in-depth understanding of Salesforce products and solutions.</li> <li>Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.</li> <li>Stay informed about industry trends and competitive offerings.</li> <li>Develop key customer stakeholder relationships and drive customer satisfaction</li> <li>Understand the challenges our customers are working to solve for and develop a strong pojnt of view as to how we can partner to help</li> <li>Develop and drive the overall long-term strategy for the account, aligned to customer business objectives</li> <li>Coordinate internal Salesforce resources to meet customer business needs</li> <li>Perform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment</li> <li>Share Salesforce value proposition for existing and/or new customers</li> <li>Keep clients informed about new product features, updates, and enhancements relevant to their needs.</li> <li>Identify and drive growth opportunities within existing accounts and work towards expanding Salesforce services.</li> <li>Address and resolve client issues in a timely and efficient manner.</li> <li>Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.</li> </ul></li></ul>Your Experience:<ul><li><ul> <li>Minimum of 7-10 years of full cycle SaaS closing experience</li> <li>Outstanding communication and interpersonal skills.</li> <li>Willingness and ability to travel to client locations as required.</li> <li>Strong problem-solving and negotiation abilities.</li> <li>You've built global engagement across multiple lines of business and broadened product support within an organization</li> <li>You have experience (and should enjoy!) collaborating with internal team members like Solutions Engineers and Customer Success Managers, Product Managers, and Co-Prime teammates</li> <li>Financial Acumen</li> <li>Solid career longevity and track record of success</li> <li>Understands what an account plan/mutual close plan is and how it leads to success</li> <li>Solid business acumen around forecasting and customer management</li> <li>Self-motivated with a commitment to achieving and exceeding sales targets.</li> </ul></li></ul>AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at <a href="http://www.equality.com" target="_blank">www.equality.com</a> and explore our company benefits at <a href="http://www.salesforcebenefits.com" target="_blank">www.salesforcebenefits.com</a>.<a href="https://salesforce.com" target="_blank">Salesforce</a> is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.<a href="https://salesforce.com" target="_blank"> Salesforce</a> does not accept unsolicited headhunter and agency resumes.<a href="https://salesforce.com" target="_blank"> Salesforce</a> will not pay any third-party agency or company that does not have a signed agreement with<a href="https://salesforce.com" target="_blank"> Salesforce</a>.﻿Salesforce welcomes all.For Washington D.C based roles, the base salary hiring range for this position is $143,650 to $216,200.

Salesforce 

Named Account Executive, Enterprise: Non-Profit

Thermo Fisher Scientific

Sr Finance Analyst

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. What you’ll be doing (ie. job duties): Strategic Sourcing: <ul> <li>Support contract negotiations for new and existing suppliers partnering with Legal team and the requesting business partners.</li> <li>Maintain a high level of ‘Customer Focus’ attitude while supporting 40+ contracts per month in our async working culture.</li> <li>Review and negotiate commercial terms with vendors resulting in risk mitigation for Coinbase (financially, legally, etc).</li> <li>Specific project tasks may include market research &amp; analysis, data collection/management, cost modeling, RFx strategy development, RFx creation and management, supplier communications, negotiations, contracting, and supplier performance management.</li> <li>Provide qualitative and quantitative analysis to aid award recommendations for stakeholder evaluation, consideration and decision-making.</li> <li>Assist in the execution of spend management projects that accomplish key objectives. Those objectives may include savings, process efficiency, supplier consolidation &amp; management, risk reduction &amp; management, improved transparency &amp; control of expenditures.</li> <li>Act as the external-facing representative for Coinbase for vendor communications.</li> <li>Support internal customers by facilitating accurate and favorable transactions, and on-going supplier management and accountability.</li> <li>Collaborate to build best spend management practices and technology trends.</li> <li>Effectively communicate the impact of sourcing decisions to Business Partners and leadership as appropriate, and proactively enlist their support.</li> <li>Communicate with Business Partners, coworkers and management in a clear, concise and timely manner.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>BA/BS preferably with an analytical focus (Business, Economics, Accounting or Engineering).</li> <li>Paralegal certification is an option in lieu of degree or incremental.</li> <li>Minimum of 3-4 years relevant experience.</li> <li>Ability to work in a fast-paced environment with excellent attention to detail.</li> <li>Ability to prioritize and manage numerous requests at the same time.</li> <li>Strong quantitative skills with the ability to dissect problems.</li> <li>Demonstrated data guided approach to solving problems.</li> <li>Demonstrated skills in rigorous, fact-based analyses that drive creative problem solving, proposal preparation, and negotiation.</li> <li>Experience analyzing data and making recommendations on sourcing.</li> <li>Passionate about Coinbase and the future of digital currency.</li> </ul> Nice to haves: <ul> <li>A Coinbase user!</li> </ul> Job #: P64297 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $96,475—$113,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Sourcing Analyst

<h2>This is Product at Lattice</h2> The Lattice Product team is on a mission to make work meaningful for companies across the world. Lattice is a talent management platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career and compensation planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line. Since launching in 2016 we have grown to over 5,000+ customers globally. <h2>What You Will Do</h2> In this pivotal role as the Product Manager spearheading the advancement of our Payroll product. Your mission will be to drive innovation, incorporate groundbreaking functionalities, and position our HRIS offerings at the forefront of HR technology. <ul> <li>Take ownership of our new Payroll product within the HRIS suite</li> <li>Conduct thorough market analysis, user research, and data gathering to inform product design and development strategies.</li> <li>Define and refine product wireframes, scope, requirements, and detailed specifications, ensuring alignment with customer needs and market trends.</li> <li>Establish and monitor key product KPIs and metrics, evaluating performance to guide continuous improvement.</li> <li>Lead the product development process, collaborating closely with cross-functional teams to ensure seamless execution and market readiness.</li> <li>Maintain a deep understanding of HR technology trends, positioning Lattice as a leader in the HRIS space.</li> </ul> <h2>What You Will Bring to the Table</h2> Minimum 5 years of experience in product management or a related technical field, with specific expertise in Payroll, HRIS, or similar platforms. <ul> <li>A track record of success in leading product development, from inception to production, focusing on customer-centric solutions.</li> <li>Strong leadership skills, with the ability to guide and influence cross-functional teams.</li> <li>In-depth knowledge of technology, particularly in applying AI and ML in product development.</li> <li>Excellent communication skills, adept at articulating complex customer needs and product solutions.</li> <li>Robust analytical skills, skilled in using data and metrics for decision-making.</li> <li>Entrepreneurial mindset, comfortable with navigating ambiguity in a dynamic environment.</li> <li>Experience in multi-product, B2B SaaS platforms, and a technical academic background are preferred</li> </ul> ----- The estimated annual cash salary for this role is $143,000 - $223,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&amp;D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter &amp; Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning &amp; Development Budget; Sabbatical Program; and Invest in Your People Fund *Note on Pay Transparency: Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. #LI-remote <h2>About Lattice</h2> Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning 🏅– and Lattice is building the tools to empower those people-centric companies. Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line 📈. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Slack, Robinhood, and Gusto. Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. By clicking the "Submit Application" button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance with<a href="https://lattice.com/privacy/job-applicant-privacy-policy" target="_blank">Lattice's Job Applicant Privacy Policy</a>.

Lattice

Product Manager, Payroll

Instrument Sales Representative

<h1>Group Product Manager, Global Experiences Platform</h1> <a href="https://careers-americas.icims.com/jobs/17339/group-product-manager%2c-global-experiences-platform/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This role will focus on on creating a platform for delivering world class administrative capabilities to global enterprises, partnering across Atlassian to bring a range of capabilities into an extensible platform. We are embarking on a multi-year journey to platformize Atlassian Administration and its upstream services, and we’re looking for someone to lead it. As a Group Product Manager in Global Experiences Platform, you’ll own the strategy and execution for this key initiative. You will operate as an expert, with deep subject matter experience, while developing and mentoring a team of talented product managers. What you’ll do <ul> <li>Develop product strategy across multiple teams on a multi-year time horizon considering technical execution, GTM tactics, and business upside.</li> <li>Align partner teams and senior leaders with your product strategy, while incorporating feedback and ultimately driving partner team commitment to your roadmap.</li> <li>Coach and mentor product managers to build their skills in systems thinking, strategic decision-making, and effective communication.</li> <li>Prioritize for the fastest path to high impact balancing the needs of our users with those of the business and clearly communicating the rationale behind your decisions.</li> <li>You embody the art and science of product management within the Global Experience team by setting the bar for “what good looks like.”</li> </ul> On your first day, we'll expect that you have: <ul> <li>10+ years in product management, with 4+ years managing and mentoring product managers.</li> <li>Strong recent experience in building developer platforms, preferably for first and second party developer integration, and driving platform adoption across an organization</li> <li>Experience developing a multi-year strategy and roadmap, gaining buy-in to executive leadership, and rallying a cross-functional team.</li> <li>Success in developing, mentoring and growing other Product Managers</li> <li>True customer obsession – you go out of your way to talk to customers and solve their problems.</li> <li>A track record of building relationships, influencing, and inspiring all levels of the organization whether it’s your team, peers, or executives.</li> <li>Experience building a compelling business case for new opportunities.</li> </ul> Typically, product managers at this level at Atlassian have: <ul><li>Computer science or a related technical degree</li></ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $190,400 - $253,800 Zone B: $171,300 - $228,400 Zone C: $158,000 - $210,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/17339/group-product-manager%2c-global-experiences-platform/job?mode=apply" target="_blank">Apply for this job</a>

Group Product Manager, Global Experiences Platform

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Marriott International

Assistant Front Office Manager

Start date: February 10, 2025 Training: Monday - Friday; 8:30 - 5pm EST; for the first 6 weeks Shift after training concludes: 12:30 - 9pm EST; 5 days a week, must include Saturday &amp; Sunday (weekend shifts 10 - 7pm EDT). 2 consecutive days off during the week to compensation for weekend work. Specific days off will be decided during training. Role Value Proposition: The Customer Experience Specialist will work directly with pet parents to provide solutions to their pet insurance needs and act as a liaison for internal departments such as claims, billing and sales. He or she will work to improve customer retention by problem solving, educating, and providing a WOW! experience for their customer. Key Responsibilities: · Manage inbound email, chat and phone inquiries from our customers, for the purpose of providing quality customer service. · Handle all interactions promptly and effectively, focusing on one-call resolution and engagement. · Build strong knowledge of services offered by continuously learning in order to assist in policy and claims details. · Act as a liaison for internal departments such as claims, billing and sales by answering questions and escalating any possible issues up to be resolved. · Focus on customer retention by overcoming objections to cancel policies, sharing the why behind resolution and providing the with a WOW! experience. · Complete various projects per management request. · Will perform all other duties as assigned. Essential Business Experience and Technical Skills: · Strong computer background using MS Word, Excel, Outlook and Internet. · Demonstrated passion for excellence with respect to treating and caring for customers. · Ability to operate in a fast-pace, multi-tasking environment with deadlines. · Strong written, verbal, interpersonal, and phone communication skills. · Excellent tracking, follow-up, negotiating, and relationship building skills. · Demonstrated ability to consistently overcome objections. · Articulate, professional, and possesses a strong quality mindset with attention to detail. · Ability to learn quickly (to include our proprietary CRM system for managing customers). · Proven history of adherence to corporate policies, procedures, and guidelines. · Flexible schedule requirements, with the ability to work evenings, holidays, and weekends. · Proven attendance reliability. Required: · High School Diploma or Equivalent · 2+ years of customer service experience · Strong computer skills and ability to navigate multiple systems Preferred: · Insurance industry experience <ul><li>Contact Center experience</li></ul>

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