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Overview This is a remote role that may only be hired in the following location(s):AL, AR, CT, DE, IA, ID, IN, KS, KY, LA, ME, MS, MT, NC, NE, HN, NM, NV, OH, OK, OR, PA, RI, SC, SD, UT, VA, VT, WV This position manages a team responsible for the sourcing of software, services, and consulting contracts for the Bank. Ensures that all sourcing operations are compliant with Bank policies, and appropriately mitigate risk. Works closely with internal stakeholders and clients to provide vendor solutions for business challenges. Implements and ensures compliant execution of standard processes and governance ensuring consistency across the department for contract structuring, negotiation, execution, and management. Responsibilities <ul> <li>Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team procedures and efficiencies to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development.</li> <li>Sourcing Oversight - Manages the planning, execution, and successful completion of sourcing programs and projects. Manages a team of associates that negotiate vendor solutions for business needs. Conduct ongoing monitoring of program effectiveness and associate performance, implementing process enhancements as necessary. Oversees effective, consistent communications between sourcing team and internal stakeholders. Works with leadership on reporting, contract structuring and negotiation, providing guidance on complex vendor relationships or issues.</li> <li>Business Support - Develops a change management strategy and communication plan that minimizes risk while maximizing benefits. Works closely with management, lines of business, and project teams throughout sourcing activities.</li> <li>Risk Management - Collaborates with the Risk Management department to align with the Third-Party Risk Management program, and to foster risk management education and awareness.</li> </ul> Qualifications Bachelor's Degree and 8 years of experience in Contract Structuring and Negotiation (Price and terms) for Services, Consulting, Software and Outsourcing Agreements OR High School Diploma or GED and 12 years of experience in Contract Structuring and Negotiation (Price and terms) for Services, Consulting, Software and Outsourcing Agreements License or Certification Type: IACCM- MCCM Preferred, CRVPM- Certified Regulatory Vendor Program Manager Preferred First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Manager, Sourcing Analysts (Remote)

<h2>#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused. </h2>JOB SUMMARYThis position is eligible for remote work in one of the following states: Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Virginia, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.Job Profile Summary Within the HR Information Systems (HRIS) team the HRIS Analyst - Senior provides functional, configuration and technical support of key HR systems, collaborates in-person and virtually with HR teams, HRIS/IT team, IT, business customers and vendor partners to proactively support, coordinate and execute HR systems operational objectives, provides regular run/maintain activities including troubleshooting, corrections and enhancements utilizing work/request prioritization and governance processes for HR and assigned HR CoEs and provides oversight and stewardship of assigned technical functions and/or initiatives (i.e.: scope, execution, deliverables) to support expected business outcomes.Essential Functions and Responsibilities<ul> <li>Run &amp; Maintain / Troubleshooting / Process Improvements<ul> <li>Using broad understanding of system functionality and HR processes (HCM, Recruiting, Benefits, Absence, Time, Talent, Payroll, Learning, Reporting), respond to identified problems and requests; interpret, analyze, diagnose, resolve and collaborate with necessary resources.</li> <li>Communicate recommended solution, including root cause if needed, to pertinent stakeholders. Identify trends (break/fix items) to determine longer term solutions. Escalate when needed</li> <li>Obtain necessary internal approvals and ensure the execution of production changes adhere to pertinent change and release management protocols</li> <li>Document application functional processes including audit requirements as needed</li> <li>Use available tools to manage and track assigned workload</li> <li>Understand and support all RIM protocols</li> <li>Provide training and assistance to HRIS team to support cross-training and back-up support</li> </ul> </li> <li>Customer Engagement<ul> <li>Proactively and regularly meet with assigned customers to understand priorities, pain points and processes; use this knowledge to suggest pertinent process, system and reporting/analytics enhancements and/or changes</li> <li>Provide regular communications to assigned customers and others including status updates, project calendars, metrics, testing efforts and prioritization</li> <li>Coach and assist assigned customers to best leverage the HR system delivered functionality and reporting</li> <li>Assist assigned customers with continuous improvement suggestions</li> </ul> </li> <li>Testing<ul> <li>Help coordinates bi-annual HCM release testing as well as assigned customer acceptance testing of ad hoc updates and enhancements</li> <li>Help develop and document a repeatable functional testing process and ensure assigned customer processes are also documented as needed</li> <li>Help coordinate analysis, configuration and testing in partnership with technology teams when needed</li> </ul> </li> <li>HR Project / Request stewardship<ul> <li>Collaborate with assigned customers to identify and develop key requirements and deliverables. Translate requirements into functional specifications.</li> <li>Provide beginning-to-end oversight of the request, coordinating to ensure action items, deliverables with internal teams, team members, customers and other stakeholders are completed per the agreed upon timeline.</li> <li>Obtain customer acceptance prior to release</li> <li>Review deliverable (post-mortem) and use learning to improve oversight process</li> <li>Provide proactive communications and updates to stakeholders throughout the process</li> </ul> </li> </ul>Education<ul><li>Bachelor's Degree or combination of formal education and the following job related experience:</li></ul>Work Experience<ul><li>5 or more years related work experience:<ul> <li>Supporting a cloud based HR or HCM system, including troubleshooting, requirements gathering, testing and release management required</li> <li>Five years of experience with Workday HCM required</li> <li>HRIS experience or related HR customer support required</li> <li>Must have experience in supporting customers in their use of technology required</li> <li>Broad functional knowledge, experience in and understanding of HR (i.e.: payroll, performance, benefits, recruiting, learning, reporting, etc.)</li> <li>Experience writing reports/analytics required</li> <li>Experience managing multiple, high priority tasks, able to adjust to shifting priorities, provide quick turnarounds and meet deadlines required</li> </ul> </li></ul>Knowledge, Skills and Abilities<ul> <li>Knowledge of: HR functional knowledge (ie: payroll, performance, benefits, recruiting, learning, reporting etc.) and applicable governmental laws/regulations</li> <li>Ability to: utilize strong interpersonal skills to successfully collaborate and provide consultative advice/communication across multiple teams and stakeholders</li> <li>Ability to: establish and maintain effective working relationships with all levels of employees and leadership</li> <li>Ability to: utilize strong communication skills and ability to present to peers and customers at all levels of the organization</li> <li>Ability to: utilize strong analytical skills to identify, troubleshoot and provide solutions</li> <li>Ability to: research and articulate solutions</li> <li>Ability to: be curious and desire to drive innovation</li> <li>Ability to: pay attention to detail</li> <li>Ability to: utilize a high attention to detail and maintain confidential data with discretion</li> <li>Ability to: utilize strong critical thinking skills</li> <li>Ability to: be proactive versus reactive</li> </ul>Licenses and Certifications<ul> <li>Professional in Human Resources (PHR)-HRCI preferred</li> <li>SHRM-CP - Society of Human Resource Management - Certified Professional SHRM CP or SCP preferred</li> </ul>Strength Factor Rating - Physical Demands/Requirements<ul><li>Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.</li></ul>Strength Factor Description - Physical Demands/Requirements<ul> <li>Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)</li> <li>Walking: Moving about on foot (Frequently)</li> <li>Sitting: Remaining in a seated position (Constantly)</li> <li>Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)</li> <li>Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)</li> <li>Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)</li> <li>Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)</li> <li>Climbing: Ladders, Stairs (Occasionally)</li> <li>Balancing: Maintaining body equilibrium to prevent falling (Occasionally)</li> <li>Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)</li> <li>Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)</li> <li>Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)</li> <li>Crawling: Moving about on the hands and arms in any direction (Occasionally)</li> <li>Reaching: Extending hands and arms in any direction (Constantly)</li> <li>Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)</li> <li>Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)</li> <li>Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)</li> <li>Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)</li> <li>Hearing: Perceiving the nature of sound by the ear (Frequently)</li> <li>Tasting/Smelling: (Occasionally)</li> <li>Near Vision: Clarity of vision at 20 inches or less (Constantly)</li> <li>Far Vision: Clarity of vision at 20 feet for more (Frequently)</li> <li>Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)</li> <li>Vision: Color - The ability to identify and distinguish colors (Constantly)</li> </ul>Working Conditions/Environment<ul><li>Employee is subject to inside environmental conditions</li></ul>Working Conditions<ul> <li>Well lighted, climate controlled areas (Constantly)</li> <li>Frequent repetitive motion (Constantly)</li> <li>CRT (Computer Monitor(s)) (Constantly)</li> </ul>Travel<ul><li>Travel to other locations required</li></ul>Driving<ul><li>Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license</li></ul>ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email <a href="mailto:HRSolutions@ONEOK.com" target="_blank">HRSolutions@ONEOK.com</a> or call 1-855-663-6547​. #LI-REMOTEExpected Salary Range$88,000.00 - $132,000.00

ONEOK

Workday, HRIS Analyst - Senior

Overview This is a remote role that may only be hired in the following location: NC. This position is a strategic professional who stays up-to-date with all the technical issues affecting the bank and contributes to directional strategy through proactive communication, collaboration and partnership with both internal and external teams for all issues which might potentially impact the end-user and ultimately, the Global Service Desk team. Developed communication and diplomacy skills is required in order to guide and influence our external teams and communicate to internal technology teams the impact and help that the Global Service Desk would need that would affect the overall performance and effectiveness of the Service Desk. Provides analysis and address complex internal client issues and guidance on resolution by working with other resolver teams as needed and exhibit ownership throughout the resolution lifecycle. Provides technical expertise and guidance to our Service Desk team and facilitates projects that enhance service capabilities. Responsibilities <ul> <li>Collaboration – Participates in the Incident, Problem and Change management processes to ensure minimal disruptions, awareness of the team for planned changes and trending issues are addressed. Follows up on escalated calls for service level compliance and work with resolver groups on complex issues that might need a higher level of clarity. Serves as a trusted technical resource of the Global Service desk team.</li> <li>Communication – Ability to show clear problem solving through analysis of data from our ticketing tool (ServiceNow) and be able to translate this to actionable items for the Global Service Desk. Serves as the single point of contact for business unit representatives and project teams. Facilitates communication between parties involved in problem resolution.</li> <li>Business Support – Provides and works on innovation and new ideas that may benefit the Global Service Desk through expertise or experience in the financial services domain. May participate in special projects or other assignments to enable optimization and meet the business goals of the bank. Serves as a point of contact for all the applications used by the vendor that would include but would not be limited to their telephony, automation and other quality systems.</li> <li>Quality – Help monitor the quality of delivery of the Global Service Desk from a technical knowledge and resolution standpoint through cross-training and reinforcing escalation avoidance and ensures compliance of all security guidelines required by the bank is adhered to 100% of the time. </li> </ul> Qualifications Bachelor's Degree and 1 years of experience in System Support, or Analytics, or Operations Support OR High School Diploma or GED and 5 years of experience in System Support, or Analytics, or Operations Support Experience with call center telephony automatic call distributor, system monitoring tools, and reporting tools, Knowledge and experience supporting MS Exchange, Office 365, Internet Browsers, Remote Control, MS Teams, or other collaboration tools, Ability to manage client support tickets with ITSM tools such as Service Now, Knowledge of network, LAN, WAN, work stations and servers, STD OS (95, NT, etc.), STD MS Office applications, standard MS Window operating systems, and Office 365 applications, Knowledge of Bank branch operations, policies, and procedures, Experience working at a financial institution, CompTIA A+ certification First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Technical Management Analyst - Remote (NC/NJ)

Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This position leads system analysis efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of system operations, performance, and usage. Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. Serves as a resource to wider business units or associates and may provide a leadership role for less experienced analysts. This role will interface with business, other application development teams within IT as well as various shared services organizations and infrastructure areas. Resource will be part of Treasury IT, supporting continued build out of investments, capital markets, cash, and liquidity management capabilities at First Citizens Bank. Responsibilities <ul> <li>Data Analysis - Sources, compiles, and interprets data. Performs data analysis at the most advanced level, effectively communicating and directing analysis output. May handle special projects or direct the analysis efforts of the work group.</li> <li>Identifying Requirements - Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Determines and resolves complex factors that affect system processes. Ensures compliance through monitoring and analysis.</li> <li>Reporting - Enables strategic insight into business systems through reports to senior management. Evaluates systems based on data analysis, user input, and extensive testing. Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results.</li> <li>System Support - Provides expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Handles escalated and complex support issues. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering expertise on systems and data output.</li> <li>Lead engagement with business partners on changing business needs, analyze business requirements, and communicate the system implications of proposed system changes.</li> <li>Provide leadership to team members and peers.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support Preferred Qualifications <ul> <li>More than 10 years of experience working as a business systems analyst in the financial industry (Treasury, Liquidity, Cash Management, Group Finance, Regulatory Reporting, Product Control etc.).</li> <li>Proven track record in business requirements elicitation techniques, translation to functional and non-functional requirements, solutions design, story writing, test planning and change management.</li> <li>Proven experience in business process reengineering and systems analysis.</li> <li>Experience working with data management projects having experience in data analysis, data governance, data quality and lineage.</li> <li>Strong analytical and critical thinking skills, with the ability to analyze business requirements to determine processing flow, user needs, and inter-dependencies of multiple information systems.</li> <li>Experience in defining test strategy and writing test cases.</li> <li>Strong SQL skills: ability to write complex and effective SQL queries.</li> <li>Experience in SDLC and Agile methodologies.</li> <li>Excellent verbal and written communication skills; history of active engagement with business partners and stakeholders.</li> <li>Functional knowledge of financial instruments like Repo, Investments, Cash, Derivatives, and Debt is a plus.</li> <li>Experience with any of the following is a plus: Quantum, Swift, Aladdin, Clearwater, Chatham Financials, Pinnacle, QRM.</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

14 IT Jobs in Virginia