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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: <ul> <li>Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures</li> <li>Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions</li> <li>Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Coaching</li> <li>Written Communications</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Required Background: Must be a current Year Up intern at Bank of America Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Transaction Management Ops Analyst - Year Up

Liberty Mutual Strategic Ventures

Principal Business Analyst II

City of Tulsa

SYSTEMS ANALYST (IT)

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Global Information Security (GIS) is responsible for protecting bank information systems, confidential and proprietary data, and customer information. GIS develops the bank’s Information Security strategy and policy, manages the Information Security program, identifies and addresses vulnerabilities and operates a global security operations center that monitors, detects and responds to cybersecurity incidents Role Description: We are seeking a Senior Technology Manager to lead the design, development, and deployment of a centralized, intuitive interface that enhances the efficiency of Security Operations teams. This role requires a strong leader who can blend enterprise cybersecurity expertise with user experience (UX) and user interface (UI) best practices to create a seamless, scalable, and highly effective security operations platform. As the development lead, you will drive the strategic vision for a multi environment platform that integrates security tools, telemetry, automation, and analytics into a unified experience. You will collaborate closely with SOC analysts, threat hunters, incident responders, and security engineers to ensure that the interface meets operational needs while reducing friction and improving response times. Roles &amp; Responsibilities <ul> <li>Define and execute the strategy for a unified security operations interface, aligning with enterprise security goals and operational needs.</li> <li>Lead a cross-functional team of contractors, engineers, UX designers, and cybersecurity specialists to deliver a robust, scalable platform.</li> <li>Partner with SOC, incident response, threat intelligence, and vulnerability management teams to ensure the interface enhances security operations workflows.</li> <li>Drive adoption and engagement, ensuring continuous feedback loops from end users to refine and improve functionality.</li> <li>Oversee the design and development of a user-friendly, data-driven interface that consolidates security event data, logs, threat intelligence, and automation tools.</li> <li>Ensure seamless integration with SIEM, SOAR, TIP, EDR, cloud security tools, and other enterprise security platforms.</li> <li>Optimize the UI/UX to reduce analyst fatigue and improve situational awareness, alert triage, and incident response efficiency.</li> <li>Establish performance metrics, usability testing, and iterative improvement cycles to continuously refine the platform.</li> <li>Leverage AI/ML-driven analytics and automation to enhance decision-making and reduce manual workloads for security teams.</li> </ul> Role Requirements <ul> <li>10+ years of experience in cybersecurity, software engineering, or security operations, with 5+ years in a leadership role.</li> <li>Deep knowledge of enterprise security operations tools (SIEM, SOAR, EDR, threat intelligence, log management, etc.).</li> <li>Strong UI/UX design principles, with experience building security dashboards, workflows, and automation tools.</li> <li>Hands-on experience with cloud security architectures (AWS, Azure, GCP) and DevSecOps methodologies.</li> <li>Experience with data visualization, security analytics, and AI-driven decision support.</li> <li>Strong understanding of SOC workflows, incident response, and security automation best practices.</li> <li>Experience managing vendor integrations, open-source tooling, and API-based security solutions</li> </ul> Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. <ul> <li>Diversity &amp; Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&amp;I goals.</li> <li>Manager of Process &amp; Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.</li> <li>Enterprise Advocate &amp; Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.</li> <li>Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.</li> <li>People Manager &amp; Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.</li> <li>Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.</li> <li>Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.</li> <li>Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.</li> </ul> Skills: <ul> <li>Proven ability to drive cross-functional collaboration across security, IT, and engineering teams.</li> <li>Strong interpersonal skills; ability to make effective presentations and communicate technical concepts to non-technical parties</li> <li>Exhibits executive leaderships behaviors when addressing organizational conflict and removing roadblocks to effective delivery</li> <li>Strong relationship management skills to navigate the complexities of gaining buy-in and building consensus</li> <li>Excellent communication, influencing and facilitation skills with deep intellectual curiosity and innovative thinker</li> <li>Demonstrate neutral objectivity and seek the best outcome for the business. Enterprise mindset; considers E2E process impact when evaluating opportunities/challenges</li> <li>Influence</li> <li>Risk Management</li> <li>Solution Design</li> <li>Stakeholder Management</li> <li>Technical Strategy Development</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Senior Technology Manager - Security Operations Platform

WHO WE ARE Empowering Connections, Inspiring Possibility SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all. With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C. WHAT YOU’LL DO The Solutions Architect is responsible for providing comprehensive pre-sales technical consulting support for all types of enterprise managed network solutions. Activities include but are not limited to: Evaluating customer needs and requirements (both business and technical) through discovery meetings and/or calls, solution architecting, technical writing, proposal generation, interdepartmental coordination, and customer presentations. The primary role is to assist Sales in maximizing Revenues by designing Solutions that best leverage SageNet’s capabilities to solve business and technical problems for our customers. Major duties and responsibilities: <ul> <li>Responsible for technical relationships with customers</li> <li>Establish and maintain key technical relationships with potential and existing accounts</li> <li>Lead pre-sale discovery and technical communications with customers</li> <li>Engage potential and existing customers to determine needs and requirements for network services (both from a business and technical standpoint)</li> <li>Act as subject matter expert on SageNet services and equipment offerings</li> <li>Act as the Lead Architect for custom solutions</li> <li>Responsible for developing complete solutions based on knowledge of existing products and services, as well as future roadmap</li> <li>Perform due diligence on overall solution including technical and business requirements and company risk analysis</li> <li>Help determine solution cost items and provide documentation of proposed custom solutions</li> <li>Validate operational feasibility of proposed solution with internal resources</li> <li>Clearly communicate technical superiority of proposed SageNet solution</li> <li>Document, drive and complete all account supporting deliverables</li> <li>Co-develop pricing and ROI strategy with Account Manager</li> <li>Effectively engage company resources in all departments to develop high quality RFP/RFI/RFQ responses</li> <li>Responsible for assisting in the collection of RFI/RFP/RFQ responses from Operations, Engineering, etc.</li> <li>Develop and deliver technical presentations to customers</li> <li>Assist in development of proposals, pricing, technical white papers, application notes, test plans and feedback reports</li> <li>Work hand in hand with Sales to close deals</li> <li>Team with Account Managers to develop account strategies</li> <li>Work hand in hand with Product Management Team to determine feasibility of new products and services</li> <li>Create quality relationships with current suppliers and partners, while also being aware and educated on new technologies that are affecting the market space</li> <li>Act as a source of knowledge for creating new solutions based on new products in the market</li> <li>Simplify or streamline current SageNet delivery of customer solutions</li> </ul> WHO YOU ARE Key Qualifications <ul> <li>Minimum 15 years’ technical pre-sales technical experience supporting network service delivery offerings to large enterprise customers</li> <li>Strong business and technical acumen</li> <li>Strong listening and observational skills</li> <li>Strong analytical ability</li> <li>Excellent verbal, written, and presentation skills</li> <li>In-depth knowledge of networking protocols, routing and concepts</li> <li>In-depth knowledge of enterprise applications commonly operating in WAN environment</li> <li>Ability to qualify and design detailed network solutions</li> <li>Ability to establish and build relationships in large IT organizations</li> <li>Ability and strong desire to quickly learn new concepts and ideas</li> <li>Ability to develop creative solutions for new opportunities</li> <li>Experience with developing network architectures using Cisco, Meraki and/or Fortinet equipment strongly desired</li> <li>Experience with a variety of access technologies such as Cellular, Satellite services, Broadband and High-Capacity solutions strongly desired</li> <li>Hands-on experience with configuration and management of networking equipment a plus</li> <li>Ability to travel</li> <li>College degree: Engineering or Computer Science preferred</li> <li>Cisco professional certification strongly desired</li> </ul> WHERE YOU’LL WORK Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity. Special Working Conditions: <ul> <li>Work productively in a corporate office space, remotely, or while travelling to customer sites</li> <li>Business casual in office, and business professional in front of customers</li> <li>This position will report to an office and will be part of a larger team atmosphere.</li> <li>Requires some nights, weekends, and overnight travel</li> <li>Up to 25% travel, so ability to travel that extensively, and be in planes without issues is required</li> </ul> PHYSICAL REQUIREMENTS <ul> <li>Be able to sit for long periods of time without issues</li> <li>Be able to stand for long periods of time while giving presentations</li> <li>Ability to participate in some physically demanding situations such as tradeshow assemblies, equipment installation, etc.</li> <li>Extensive use of hands and fingers for typing, handling baggage, and paperwork</li> <li>Extensive use of eyes for reviewing contracts and data on a computer screen or in physical form</li> <li>Up to 25% travel, so ability to travel that extensively, and be in planes without issues is required</li> </ul> CLASSIFICATION*: Salaried/Exempt POSITION TYPE: Fulltime TRAVEL REQUIREMENTS: 25% travel DIRECT REPORTS: No Direct Reports SAFETY SENSITIVE: No Ready to join a team that values trusted connections? Apply now! Equal Opportunity Employer SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Legal Disclaimer This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities. As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Sagenet

Solutions Architect

Req ID: 76638 Location: Tulsa -TUL Areas of Interest: Infrastructure; Information Technology; Security Pay Transparency Salary Range: Not Available Application Deadline: 07/31/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> <h2>Summary</h2> We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career. <h2>Job Description</h2> The IT Engineer IV – Cloud Platform Solutions is responsible for building secure, scalable, and automated cloud infrastructure. This role brings a security-first mindset to infrastructure-as-code practices and works across engineering, security, and application teams to implement secure policies, automate cloud governance, and support compliant migrations in Azure and AWS. They will be responsible for working collaboratively with multiple teams to implement highly available and secure cloud technologies. This role is also responsible for continuous monitoring and optimization of the cloud implementation for efficiencies and continuous support of, and collaboration with, other teams and projects, particularly DevOps, platform and automation teams. The person in this role must be a highly collaborative, creative and intellectually curious individual who is passionate about forming and implementing cutting-edge cloud computing capabilities. Extensive engineering experience is required as this role provides tier 3 support for technology teams in the organization. <h2>Team Culture</h2> Our mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units. <h2>How You'll Spend Your Time</h2> • You will design and deploy secure and compliant cloud solutions using in AWS and Azure using Terraform, GitLab, and CI/CD pipelines. • You will design and implement Hashicorp Sentinel policies and policy sets in Terraform Cloud. • You will develop policy-as-code frameworks (e.g., Azure Policy, AWS SCPs) to enforce governance and compliance. • You will collaborate with security and application teams to implement secure architectures and mitigate risks. • You will proactively manage and mitigating the risks associated with cloud environments. • You will be implementing and validating robust IAM and network policies. • You will integrate automated testing and security controls into CI/CD workflows (SAST, DAST, code scanning). • You will contribute to secure cloud migrations, threat modeling, and incident response planning. • You will design and develop Rego Syntax OPA policy as code to enforce &amp; govern Kubernetes environments. • You will design and enforce Kubernetes and cloud network security policies to enforce zero-trust security model. • You will provide Tier 3 support and serve as subject matter expert on cloud platform and automation. • You will strategize, consult, and prototype alongside other engineers to implement best practices and solutions for applications utilizing CI/CD and cloud. • You will cultivate a strong knowledge of Identity Management including AWS Managed AD, Azure AD, Azure Resource roles and access reviews • You will cultivate a strong understanding of Cloud Policies and how to create custom policies. • You will collaborate with development team members to troubleshoot, and resolve problems that may exist in cloud-hosted environments. • You will ensure that cybersecurity controls are met or exceeded. • You will have efficient communication with application stakeholders about application availability &amp; platform updates including any application outages, issues, failures, availability delays etc. • You will work within established configuration and change management policies to ensure awareness, approval and success of changes made to the infrastructure. <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through the completion of a bachelor’s degree in a technology field and/or 4+ years of related experience. • 4+ years of experience in cloud platform engineering, with a focus on AWS and/or Azure. • Strong hands-on experience with Terraform, YAML, pipelines, scripting (PowerShell, Bash), and Git. • Strong understanding of IAM, cloud networking, secrets management, and encryption. • Familiarity with security tools such as SonarQube, Checkmarx, Wiz and container security scanners. • Experience with Python development and AI Agent tools such as Amazon Bedrock Agent or Microsoft CoPilot. • Experience with Kubernetes and container security best practices. • Ability to work cross-functionally with application, security, and DevOps teams. • Strong communication, documentation, and troubleshooting skills. BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

IT Engineer IV - Cloud Platform Solutions

CBRE

Sr. Finance Analyst (Remote EST/CST)

Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. We are expanding teams across the organization and we need more amazing “Zoomies” to join the team! If you are motivated by delivering happiness, come join us at Zoom!We’re seeking a Senior Business Operations Analyst to optimize and scale business operations across processes, data, and systems— with a deep focus on SaaS sales models and technologies. The ideal candidate brings extensive experience in subscription management, CRM, billing, and ERP platforms, and understands the full SaaS customer lifecycle, including lead-to-cash and renewals.As a key liaison between business and technology teams, this role will lead initiatives that drive cross-functional alignment, improve systems, and deliver scalable, tech-enabled solutions to support a high-growth, recurring-revenue business.Domain Expertise<ul> <li>SaaS Business Model: Deep understanding of subscription-based pricing, cloud delivery, multitenancy, and recurring revenue structures.</li> <li>SaaS Metrics: Familiarity with key performance indicators such as MRR, ARR, TCV, and churn.</li> <li>Sales Cycle &amp; GTM Strategy: Knowledge of SaaS sales lifecycle including lead qualification, demos/trials, onboarding, and go-to-market models (e.g., freemium, self-service, high-touch).</li> <li>Operational Processes: Expertise in lead-to-quote, quote-to-cash, renewals, and upsells within a SaaS environment.</li> <li>Customer Segmentation: Understanding of SMB, mid-market, and enterprise personas and how system processes support each.</li> <li>Retention &amp; Growth Strategies: Experience with upselling, cross-selling, and proactive customer success initiatives.</li> <li>Systems &amp; Tooling: Proficiency in CRM and GTM tools such as Salesforce, Clari, and related GTM systems.</li> <li>Cross-System Data Mapping: Skilled in process and data flow mapping across sales, finance, and customer success functions.</li> </ul>Key Responsibilities:<ul> <li>Requirements &amp; Solution Design: Gather and translate business needs into scalable, secure system solutions.</li> <li>System Implementation &amp; Integration: Lead or support deployment and integration of business-critical applications.</li> <li>Testing &amp; Deployment: Manage UAT efforts and ensure solution readiness for production release.</li> <li>Process &amp; System Optimization: Identify areas for automation and efficiency gains across platforms and processes.</li> <li>Data &amp; Insights: Analyze business data and create dashboards/reports to support strategic decisions.</li> <li>Cross-Functional Collaboration: Align business, IT, and project teams to ensure successful delivery and change adoption.</li> <li>System Support: Provide ongoing administration and enhancement support for platforms like Salesforce and ERP.</li> <li>Project Execution: Lead or contribute to complex initiatives, ensuring on-time, on-scope, and on-budget delivery.</li> </ul>Technical Expertise: <ul> <li>Advanced experience with Salesforce, including configuration and cross-functional workflows.</li> <li>Hands-on experience with tools such as Zuora, Clarity, Workday, or similar.</li> <li>Proficiency in SQL for data querying and reporting; experience defining KPIs and collaborating with analytics teams.</li> <li>Strong UAT planning and execution skills.</li> <li>Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence.</li> </ul>Preferred Qualifications:<ul> <li>Prior experience in a high-growth SaaS environment.</li> <li>Strong background in Sales Operations, including sales forecasting, compensation, and sales methodology.</li> <li>Proficiency with enterprise platforms including ERP, CRM, CPQ, or subscription billing systems.</li> <li>Bachelors or Masters degree in Business, Information Systems, Computer Science, or related field.</li> <li>7+ years of experience as a Business Operations Analyst or similar role within a SaaS or enterprise environment.</li> </ul>Salary Range or On Target Earnings:Minimum:$97,600.00Maximum:$225,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:06/16/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Sr. Business Operations Analyst

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join us as a Principal Design Researcher on our Emerging Technology and Innovation (ETI) team. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job We are seeking a visionary and entrepreneurial Design Researcher passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years. As part of our team, your mandate is to look beyond current product lines and incremental enhancements. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and product managers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation. You will help us reimagine future experiences for our customers. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem. Responsibilities In this role, you’ll: <ul> <li>Define &amp; Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends</li> <li>Strategy &amp; Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making</li> <li>Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers</li> <li>Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs</li> <li>Mentorship: Mentor and elevate best practices for design research across the Horizon 3 team and broader Twilio UX community</li> <li>Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>7+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments.</li> <li>Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.</li> <li>Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.</li> <li>Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.</li> <li>Exceptional communication, storytelling, and influence skills—executive presence a must.</li> <li>Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality.</li> <li>Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.</li> </ul> Desired: <ul> <li>Experience working with AI ML technology and customer engagement platforms</li> <li>Experience working in trust, security, or fraud prevention</li> <li>Experience guiding innovation in a multi-sided platform environment</li> <li>Portfolio or case studies illustrating your impact on breakthrough product or business opportunities</li> </ul> Location TThis role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $152,500.00-$190,600.00.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $161,500.00-$201,800.00.</li> <li>Based in the San Francisco Bay area, California: $179,400.00-$224,200.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Application deadline information Applications for this role are intended to be accepted until June 20th 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Principal Design Researcher ,Emerging Technology and Innovation

The OpportunityResponsible for preparing the donor, donor area and equipment for the pheresis processors.You will report to the Assistant Center Manager.The Role<ul> <li>Prepares the autopheresis machine for the pheresis process. </li> <li>Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. </li> <li>Disconnect the donor when the process is complete. </li> <li>Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. </li> <li>Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. </li> <li>Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. </li> <li>Alerts Group Leader or Supervisor of donor flow issues. </li> <li>Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). </li> <li>Understand the policies and procedures associated with hyper immune programs at the center if applicable. </li> <li>Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety &amp; Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. </li> <li>Maintain confidentiality of all personnel, donor and center information. </li> <li>May be cross-trained in other areas to meet the needs of the business. </li> <li>Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. </li> <li>Perform job-related duties as assigned. </li> </ul>Your skills and experienceEducationHigh school diploma or equivalent required Experience <ul> <li>Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience</li> <li>Will perform basic math calculations</li> </ul>Working Conditions (physical &amp; mental requirements) <ul> <li>Understand, remember and apply oral and/or written instructions</li> <li>Understand and follow basic instructions and guidelines</li> <li>Must be able to see and speak with customers and observe equipment operation. </li> <li>Occasionally perform tasks while standing and walking up to 100% of time </li> <li>Reach, bend, kneel and have high level of manual dexterity </li> <li>Occasionally be required to lift and carry up to 25 pounds</li> <li>Fast paced environment with frequent interruptions</li> <li>Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas</li> <li>Required to work overtime and extended hours to support center operational needs</li> </ul><h2>Our Benefits</h2>For more information on CSL Plasma benefits visit <a href="https://cslbenefits.com/cslp" target="_blank">https://cslbenefits.com/cslp</a>.<h2>About CSL Plasma</h2>CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about <a href="https://www.cslplasma.com/about-csl-plasma" target="_blank">CSL Plasma</a>.<h2>We want CSL to reflect the world around us</h2>As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about <a href="https://www.csl.com/careers/inclusion-and-belonging" target="_blank">Inclusion &amp; Belonging</a> at CSL.<h2>Do work that matters at CSL Plasma!</h2>

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