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<h3>See yourself at Twilio</h3> Join the team in Twilio’s R&amp;D organization as our new <a href="#">Senior Architect, Identity &amp; Security.</a> <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> Twilio seeks a visionary leader to guide the development of key Identity and Security systems within our product portfolio. This role will drive strategic initiatives, ensuring our identity, authentication, and security products are robust, scalable, and aligned with Twilio’s commitment to innovation and customer trust. As a senior leader, you will shape the future of our security architecture, influence cross-functional teams, and set the standard for excellence in identity and access management. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Define and drive the strategic vision for Twilio’s Identity and Security architecture, ensuring alignment with business goals and industry best practices.</li> <li>Lead and mentor a team of high-performing engineers, fostering a culture of innovation, collaboration, and continuous improvement.</li> <li>Ensure world-class security, reliability, and compliance for all the products we build.</li> <li>Mentor other engineers on the team throughout their journey.</li> <li>Influence and guide architectural decisions, balancing long-term vision with immediate business needs</li> <li>Represent Twilio as a thought leader in Identity and Security, contributing to industry forums, conferences, and partnerships, including FIDO Alliance and other leading identity governance bodies.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. <h3>Required:</h3> <ul> <li>Extensive leadership experience in identity management, authentication, authorization, and security architecture, including a proven track record of leading large, cross-functional engineering teams.</li> <li>Deep expertise in identity management, authentication, authorization, and security architecture, including technologies like OAuth, SAML, OIDC, MFA, and Zero Trust principles.</li> <li>Demonstrated ability to set technical direction and lead organizations through complex architectural transformations.</li> <li>Experience designing scalable and resilient consumer identity and access management (CIAM) solutions for enterprise applications</li> <li>A recognized thought leader in identity and security space, with a demonstrated ability to set strategic direction and execute with a bias for action.</li> <li>Skilled at balancing long-term security and identity strategies with short-term business priorities, enabling pragmatic and sustainable solutions.</li> <li>Proven ability to design secure, fault-tolerant, and compliance-driven identity systems iteratively and evolutionarily.</li> <li>Committed to implementing best practices in security, compliance, and data protection across the organization.</li> <li>Strong cloud expertise with hands-on experience in cloud ecosystems (e.g., AWS, GCP, or Azure), particularly in security and IAM services.</li> <li>Exceptional written and verbal communication skills, with the ability to effectively articulate security and identity concepts to technical and non-technical audiences.</li> <li>Strong collaborator, able to influence and build productive relationships across engineering, security, product, and business teams.</li> <li>Passionate about enabling other developers and security professionals through leadership, mentoring, and driving efficient, well-informed decision-making.</li> <li>Experienced in leading teams to tackle highly complex identity and security challenges, delivering innovative and impactful solutions.</li> <li>Skilled at articulating and sharing security and identity platform vision with customers and synthesizing their business needs to influence strategy and vision.</li> </ul> Location This role will be remote and based in the USA or Europe Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $245,800.00 - $307,200.00 </li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $260,200.00 - $ 325,300.00</li> <li>Based in the San Francisco Bay area, California:$289,100.00 - $ 361,400.00 </li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 02/28/2025 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

Senior Architect, Identity & Security

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase is looking for a creative and analytical Lead for our Technology Risk function. You will serve as a member of the Coinbase Technology Risk &amp; Controls team and support the implementation and maturity of our technology and security risk management program. Your risk team will define, quantify, manage, and communicate risks, and use outcomes to inform business decisions. You will serve as the subject matter expert in technology risk management operations, and will make these applicable and usable for fast-moving technical teams located across global time zones. What you’ll be doing (ie. job duties): <ul> <li>Enable risk informed business outcomes: Enable teams and leadership to make risk-based decisions by clearly communicating quantitative and qualitative tradeoffs. </li> <li>Manage risks throughout the risk lifecycle: Intake, triage, analyze, and calculate (inherent/residual) risk in collaboration with subject matter experts and risk owners. Facilitate agreement and documentation of risk treatment decisions; pressure testing treatment decisions and validating execution of mitigation plans across stakeholders as required. Participate in continuous monitoring or risk treatment. </li> <li>Maintain source of truth risk register: Quality control of data, tooling support, and implementing automation/process improvements to establish a baseline and iteratively improve risk management data and tooling. </li> <li>Iterating on program elements: Analysis of multiple variables to inform improvements to threat models/risk scoring methodologies. </li> <li>Reporting on risk posture: Support synchronous and asynchronous reporting on findings, metrics, and recommend mitigations to business leadership. This includes ad hoc and scheduled meetings with leadership and business risk owners. </li> <li>Communications and training: Support develop, execution, and maintenance of communication and training plans to roll out the technology risk program across the organization. Maintain team runbooks, team intra-web pages, and risk register metrics dashboards. </li> <li>Build, grow, and coach a team of technology and security risk analysts; foster a culture of agility and innovation, and provide ongoing performance feedback.</li> <li>Enterprise risk alignment: Work in lockstep with Enterprise Risk Management to escalate risks through the enterprise risk register and report relevant metrics to senior leadership as determined necessary. </li> <li>Global Engagement: Collaborate with stakeholders to help scale the program’s risk framework across Coinbase entities, products, and geographies/markets. Regularly collaborate with GRC teams, Legal and Compliance for risks, assessments, and reporting to meet regulatory requirements. </li> <li>Support audit and regulatory inspections: Support data compilation to respond to US and international audit/regulator inquiries. </li> <li>Maintain an industry pulse: Maintain awareness of international regulation, emerging threats, forecasts, policies, and benchmarks</li> </ul> What we look for in you (ie. job requirements): <ul> <li>8+ years of experience working in a 1 or 2 LoD risk management function and/or Governance, Risk, and Compliance organization. </li> <li>Risk domain knowledge and best practices: Familiarity with standards and frameworks e.g. ISO 27001/5, NIST CSF, COBIT, ITIL, DORA, FAIR risk quant methodology to measure controls/risks, monitor controls/risks, and validating/racking/evidencing remediation. </li> <li>Technology risk domain knowledge: Ability to dig into technical risk solutions and to work on technical quantitative risk assessments across information technology domains such as asset management, resilience, systems development lifecycle, and infrastructure. </li> <li>Comfortable working with project management tooling (e.g. Jira, Archer) and quant and qualitative data analytics tooling. </li> <li>Clear/concise communicator and writer; experience drafting/operationalizing project plans across stakeholders, holding teams accountable, and documenting deliverables to varying levels of junior and senior stakeholder audiences. Ability to translate controls/risk standards out of compliance speak and into functional requirements and across varying levels of technical stakeholders. </li> <li>Managing high performing teams: Demonstrable experience managing and mentoring analysts to grow and mature their capabilities and careers. </li> <li>Regulatory familiarity: Working knowledge of major regulatory/legal frameworks (US/international) driving requirements across technology organizations. </li> <li>Navigating ambiguity and complexity: Ability to manage a queue against strategic priorities and shows expertise in being able to handle multiple assessments at a time. You are comfortable operating on an unpaved road and dealing with ambiguity. </li> <li>Drive for continuous learning: You are willing to learn and apply processes unique to the challenges at Coinbase. You have a willingness to embrace a steep learning curve and stretch opportunities to learn new skills. </li> <li>Excellent organization and project management skills in a fast-moving and demanding environment </li> </ul> Nice to haves: <ul> <li>FinTech, TradFi, consulting, business operations technical program management or other customer-facing disciplines.</li> <li>Strong knowledge of risk/control issues in relation to evolving technology (e.g., crypto, mobile, cloud, data lakes, machine learning).</li> <li>Certification is a plus, but not a requirement: information security risk management qualifications like CRISC, CISA, CISSP, CISM, and FAIR. </li> <li>Coding knowledge a plus, but not a requirement (e.g. learn to build data joins, integrations with GRC and data visualization tools)</li> <li>Demonstrated beginner/intermediate knowledge of crypto/blockchain/web3 </li> </ul> Position ID: P69486 #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $193,970—$228,200 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Lead, Technology Risk

Ready to be a Titan? ServiceTitan is looking for a Senior Business Analyst with strong communication, organization, and critical thinking skills to join the Revenue Solutions team within the Revenue Operations organization. In this role, you’ll help deliver results focusing on optimizing and automating current processes. You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics. The ideal candidate is a strategic thinker with a strong background in business/revenue system analysis, project management and excellent communication skills. They thrive on solving complex problems within a dynamic, growing, and fast-paced environment.What you'll do:<ul> <li>Partner cross-functionally with Leadership, Operations, Enablement, and Business Technology teams to design, optimize, and scale business processes—primarily within Salesforce—to address key business challenges.</li> <li>Actively participate in all phases of the Software Development Lifecycle (SDLC), including daily stand-ups, sprint planning, reviews, demos, and User Acceptance Testing (UAT).</li> <li>Own and drive high-impact initiatives from ideation through execution and iteration—translating business requirements into scalable technical solutions, providing regular stakeholder updates, and ensuring on time delivery.</li> <li>Analyze and document current and future state workflows using process mapping to identify areas for efficiency and automation.</li> <li>Develop clear and comprehensive user stories, use cases, and functional specs to effectively communicate requirements to development teams.</li> <li>Lead UAT efforts to ensure solutions meet business needs and function as intended.</li> <li>Collect user feedback and analyze post-launch usage data to inform ongoing enhancements and drive adoption.</li> <li>Apply and advocate for best practices in designing and implementing solutions across Salesforce and integrated applications to maximize efficiency and process effectiveness.</li> <li>Define and track KPIs to evaluate the success of implemented solutions, leveraging data-driven insights to drive continuous improvement.</li> <li>Collaborate with Business Technology teams to align system development with the broader business roadmap, capacity planning, and prioritization efforts.</li> <li>Manage ad-hoc and Business-As-Usual (BAU) requests from stakeholders, ensuring timely and effective resolution by evaluating priority, impact, and level of technical effort—while providing good, better, best solution options to guide decision-making.</li> </ul>What you'll bring:<ul> <li>Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related technical or business field.</li> <li>3+ years of relevant experience, ideally within SaaS business operations, with a strong understanding of the customer journey.</li> <li>Proven experience in creating process maps, writing technical user stories, documenting business requirements, and leading User Acceptance Testing (UAT).</li> <li>Excellent cross-functional communication skills (both written and verbal), with the ability to explain complex problems clearly to stakeholders at all levels.</li> <li>Strong project management and organizational skills, with the ability to effectively prioritize across shifting priorities, recurring responsibilities, and high-impact projects.</li> <li>Analytical mindset with the ability to interpret business information and make sound decisions in areas of expertise.</li> <li>Deep understanding of business systems and the ability to apply best practices to drive process and system improvements aligned with organizational goals.</li> <li>Self-starter with critical thinking skills, strong problem-solving ability, and the ability to work independently with minimal supervision.</li> <li>Hands-on experience with Salesforce Sales Cloud, with a strong understanding of core functionality and best practices; experience with CPQ and Service Cloud is a plus.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $93,800 USD - $125,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Business Analyst

XRG Technologies

Applications Engineer

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value added customer support. Our team is dedicated to eliminating customer pain points, empowering our global customer base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager, you will play a critical role in shaping and delivering the Consumer Support technology roadmap. You will identify opportunities to elevate our self-service and automated support experiences in ways that delight our customers. You will lead strategic cross-functional initiatives to develop scalable, data-driven, and customer-focused experiences that both resolve issues and create value for our business. What You’ll Be Doing: <ul> <li>Identify, scope, and prioritize key initiatives that create best in the world support experiences.</li> <li>Explore the use of new technologies to improve delight customers and achieve key results. </li> <li>Lead and manage technical programs to improve the customer experience and scale operations.</li> <li>Establish key results, write technical PRDs, manage technical backlogs, and prioritize work to achieve them.</li> <li>Coordinate with multiple development teams and build strategic partnerships with CX leadership and external business units.</li> <li>Utilize customer data and anecdotes to identify actionable customer experience improvement opportunities.</li> <li>Become a subject matter expert and thought leader in developing a best-in-class customer experience.</li> </ul> What We Look For In You: <ul> <li>Bachelor's degree in a relevant field or equivalent experience.</li> <li>7+ years of experience in technical program management, preferably in consumer facing experiences.</li> <li>Strong project management skills with the ability to estimate work efforts, design project plans, and manage resources.</li> <li>Ability to execute on and manage multiple projects simultaneously</li> <li>Experience writing technical PRDs, managing backlogs, and prioritizing work items.</li> <li>Excellent communication and stakeholder management skills, including experience influencing peer groups and upwards leaders.</li> <li>Desire to experiment and innovate on behalf of customers.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Familiarity with operations data analysis and using data to inform customer experience improvement decisions.</li> <li>Ability to build and maintain strategic partnerships with internal and external stakeholders.</li> <li>Passion for delivering a best-in-class customer experience.</li> </ul> Nice to Haves: <ul> <li>MBA or higher level degree</li> <li>Crypto, financial services, or other tech-company experience</li> <li>Lean Six Sigma, or green/black belt certification</li> </ul> ID: P69645 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $170,765—$200,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

CX Technical Program Manager

River Spirit Casino

AI Data Analyst - 1032

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, you will be responsible for conducting end-to-end Transaction Monitoring investigations for customers (individuals/entities) that may lead to drafting and filing a SAR. Additionally, you will be proactively detecting emerging risks, optimizing compliance processes, and testing new tools and models before deployment to ensure smooth transition to production. You will work independently and extensively with cross functional teams (such as Financial Crime Risk Investigations, Workforce Management, Content and Learning &amp; Development stakeholders) prioritizing multiple tasks with minimal guidance, and remain open to feedback from all levels to drive continuous improvement in compliance operations. The ideal candidate combines proven expertise in compliance operations production roles, analytical excellence, and the ability to think creatively to identify and propose impactful solutions. What you’ll be doing (ie. job duties): <ul> <li>Investigations &amp; Risk Analysis</li> <ul> <li>Investigate and analyze manual referrals and automated alerts stemming from transaction monitoring systems</li> <li>Conduct due diligence research and KYC reviews on transaction activities across internal and external tools to assess legitimacy and mitigate risks.</li> <li>Document findings and create written narratives to support case investigations.</li> <li>Recommend case decisions based on investigative results in line with regulatory requirements and best practices</li> </ul> <li>Optimization &amp; Process Improvement</li> <ul> <li>Identify patterns or emerging risks</li> <li>Collaborate with cross-functional teams to evaluate, refine, and optimize compliance workflows, models, and procedures. Focus on improving efficiency, efficacy, scaling resources, and introducing industry best practices.</li> </ul> <li>Tool/Model Testing &amp; Technology Feedback</li> <ul> <li>Act as a subject matter expert for new and existing Compliance Operations tools, processes, and future enhancements.</li> <li>Test compliance tools, rules, and/or detection models, providing actionable feedback to technology machine learning teams.</li> </ul> <li>Knowledge Leadership</li> <ul> <li>Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigation</li> </ul> <li>Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Minimum of 3-5 years of relevant experience in traditional financial services, crypto, or the tech industry, with a focus on TMS/EDD compliance investigations, or regulatory matters.</li> <li>Strong interpersonal, analytical, and communication (verbal and written) skills</li> <li>Experience working with Google apps</li> <li>Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment</li> <li>Ability to think both strategically and operationally, with an eye for identifying risks and opportunities early.</li> <li>Creativity and problem-solving skills to address unstructured challenges.</li> </ul> Nice to haves: <ul> <li>Relevant experience in EDD and Transaction Monitoring workflows including SAR narrative drafting and filing</li> <li>Experience in project management, data analytics, and/or third-party vendor management</li> <li>Proficiency with business intelligence tools such as Looker/Tableau/PowerBI, JIRA, Hummingbird, and Salesforce Service Cloud.</li> <li>Experience collaborating with internal external outsource business partners</li> <li>Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) </li> <li>Advanced degree in business, finance, or customer experience (CX)</li> </ul> Position ID: G2726 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $99,365—$116,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

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