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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our R37 GenAI Lab Senior Process Analyst in the Perfect Claim pillar, you will play a key role in both the assessment and optimization of existing edits and the design and implementation of future edits within a novel claim scrubber system. This position requires an analytical mindset, strong collaboration skills, and the ability to drive innovation in claim processing. To thrive in this position, you will need to be an innovative self-starter and a collaborator as you work with both external vendors and internal partners to achieve goals. You’ll use your prior experience in conceptualizing and developing products and framework to help shape the future state of work, as we build a new GenAI enabled product platform. Here's what you will experience working as a Senior Process Analyst: <ul> <li>Analyze and optimize current edits in claim scrubbers to improve claim processing accuracy and efficiency. </li> <li>Design new edits to address future needs, anticipating changes in claim processing requirements based on payer policies and reimbursement guidelines.</li> <li>Collaborate with cross-functional teams to implement optimization solutions and new edits. </li> <li>Monitor and evaluate the performance of edits, making data-driven recommendations for further enhancement. </li> <li>Ensure compliance of edits with industry standards and regulations. </li> <li>Conduct testing and validation to ensure new edits function accurately and effectively. </li> <li>Analyze trends and patterns to predict future requirements and challenges in claim processing. </li> <li>Produce detailed reports and presentations to communicate findings, analytics, and recommendations. </li> <li>Travel domestically and internationally; 25-50%.</li> </ul> Required Qualifications: <ul> <li>Bachelor's Degree</li> <li>5-8 years of experience in healthcare operations (i.e. revenue cycle management, provider, payer, vendor).</li> <li>Expertise in healthcare billing operations.</li> <li>Strong project management skills with demonstrated track records in quality and operational improvements, ability to prioritize workload, meet deadlines, and perform multiple tasks simultaneously.</li> </ul> For this US-based position, the base pay range is $109,118.00 - $187,269.24 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 20.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

R1 RCM

Senior Process Analyst

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Denials Rules - Senior Rules Architect, you will help the company by expanding the scope, accuracy and impact of Denials Rules across several Service Lines. Every day, you will work with our internal stakeholders and Rules team to support Operations in their ability to drive workflow decisions, process automation and efficiency improvements. You will need a strong understanding of our technical systems (Databricks – Spark SQL), an analytical and process improvement mindset, and the ability to effectively manage multiple projects at once. To thrive in this role, you must be comfortable effectively communicating with all levels, be able to quickly understand complex scenarios, and collaboratively drive change management. This position needs someone that also thrives in combining technical SQL skills and critical thinking with project-based analytical skills. The successful candidate must demonstrate organizational skills and the ability to manage time effectively and prioritize tasks independently. Responsibilities: <ul><li>Build relationships and collaborate with multiple service lines, business leaders, and the Rules team to expand the impact of Denials Rules and drive change through efficiency and process improvement </li></ul> <ul><li>Quickly establish trust and confidence with stakeholders through effective communication, proactive collaboration, and results delivery </li></ul> <ul><li>Be a role model, teacher, coach, mentor, and support system for the Senior/Rules Associates </li></ul> <ul><li>Demonstrate a trailblazer and innovative mindset that is not afraid to think outside of the box and pressure-test existing processes to seek out new and improved ways of optimizing the business </li></ul> <ul><li>Ability to effectively track and manage various projects across the team that can span a variety of project types from technical to strategic </li></ul> <ul><li>Dedicate time to seeking out opportunities to expand scope and impact across new and existing service lines, followed by developing a strategic plan and working with relevant stakeholders to implement </li></ul> <ul><li>Work with the Denials Rules team to monitor and analyze rule performance and identify action-based insights that the team can then implement </li></ul> <ul><li>Conduct macro-level and micro-level data analysis to support a variety of strategic solutions based on stakeholder feedback and priorities to target proactive rule creation, refinement, and optimization </li></ul> <ul><li>Develop the ability to build and improve PowerBI reports, including a robust understanding of R1’s data environments (e.g., Snowflake, Databricks) that serve both internal and external initiatives </li></ul> <ul><li>Identify and implement opportunities to optimize internal processes through Spark SQL and Python automation. Partner with the Denials Rules technical team to build out new and improved solutions </li></ul> <ul><li>Develop skills to troubleshoot complex code and ability to resolve bugs in rules engine </li></ul> <ul><li>Review various data sets for inconsistencies, errors, or omissions, as well as work with internal teams to import, cleanse and leverage data fields </li></ul> Required Skills: <ul><li>Strong communication skills and ability to build relationships and collaborate with others </li></ul> <ul><li>Detail-oriented, with demonstrated organizational skills and the ability to manage time effectively, and prioritize tasks </li></ul> <ul><li>Advanced conceptual, quantitative, and qualitative analytical skills </li></ul> <ul><li>Self-starter and ability to quickly learn new skills and programs </li></ul> <ul><li>Intermediate+ level experience with SQL programming </li></ul> <ul><li>Experience with ETL processes in a SQL environment </li></ul> <ul><li>Understanding of ICD-10, HCPCS/CPT coding, medical terminology </li></ul> <ul><li>Understanding of EOB and hospital billing form (UB-04) requirements </li></ul> <ul><li>Proficient in Microsoft Excel (experience using Microsoft Access is a plus) </li></ul> For this US-based position, the base pay range is $78,456.00 - $110,335.12 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Senior Rules Architect, Denials

Why We Work at Dun &amp; Bradstreet Dun &amp; Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at <a href="https://bit.ly/dnb-careers" target="_blank">dnb.com/careers</a>. The Specialist III is responsible for cultivating customer relationships, gaining a deep understanding of their business challenges and determining where D&amp;B can provide value. This role requires a deep understanding of Dun &amp; Bradstreet’s product offerings and the specific business concerns facing our customers.<h3>Essential Key Responsibilities</h3> <ul> <li>Be a trusted advisor, deeply understanding the customer’s business challenges and proactively address their evolving needs, all while making a lasting impact at the highest levels of business</li> <li>New account development and/or expanding existing accounts through maintaining revenue stream through successful renewal of existing business, and cross-sell and up-sell of new opportunities in a dedicated set of D&amp;B solutions within an established portfolio of clients</li> <li>Map Dun &amp; Bradstreet’s solutions to customer needs, ensuring a deep understanding of how our solutions can address specific business challenges, while demonstrating subject matter expertise</li> <li>Contribute to account-specific strategy by identifying customer needs through meeting with key influencers and stakeholders across the client organization</li> <li>Demonstrate product capabilities, overcome objections and create a customer-specific buying vision</li> <li>Drive credibility by combining use case expertise with vertical experience to demonstrate compelling success stories that will help drive business outcomes for customers</li> <li>Act as a bridge between customers and product development teams, conveying feedback and insights that can inform product enhancements and innovation</li> <li>Maintain consistent and accurate data in SFDC to support territory, account planning and forecasting</li> <li>Actively participate in Account Planning, Business Reviews, Quarterly Solutions reviews as required</li> <li>This role is intended for a professional who has wide-ranging experience</li> </ul><h3>Education and Experience</h3> <ul> <li>Bachelor's Degree (Required)</li> <li>Minimum of 12 years prior experience in selling new solutions and/or upselling existing solutions to clients and generating significant revenue growth, proven by a track record in a similar environment</li> <li>Ability to rapidly assess client environments from a business process, organizational and technological perspective, and effectively prioritize opportunities for growth</li> <li>Demonstrable track record in managing complex sales and managing multiple senior stakeholders</li> <li>Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment</li> <li>Possesses excellent industry-leading sales methodology, <a href="http://salesforce.com/" target="_blank">salesforce.com</a>, MS-Excel, MS-PowerPoint and MS-Word skills</li> <li>Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success</li> <li>Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs</li> <li>Expected to travel onsite to customers for the interest of business at least 40% of the time</li> </ul>Benefits We Offer · Generous paid time off in your first year, increasing with tenure. · Up to 16 weeks 100% paid parental leave after one year of employment. · Paid sick time to care for yourself or family members. · Education assistance and extensive training resources. · Do Good Program: Paid volunteer days &amp; donation matching. · Competitive 401k with company matching. · Health &amp; wellness benefits, including discounted Wellhub membership rates. · Medical, dental &amp; vision insurance for you, spouse/partner &amp; dependents. · Learn more about our benefits: <a href="http://bit.ly/41Yyc3d" target="_blank">http://bit.ly/41Yyc3d</a>. Pay Transparency Dun &amp; Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting. Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&amp;B’s generous benefit package, outlined above. All Dun &amp; Bradstreet job postings can be found at <a href="https://www.dnb.com/about-us/careers-and-people/joblistings.html" target="_blank">https://www.dnb.com/about-us/careers-and-people/joblistings.html</a> and <a href="https://jobs.lever.co/dnb" target="_blank">https://jobs.lever.co/dnb</a>. Official communication from Dun &amp; Bradstreet will come from an email address ending in @dnb.com. Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's <a href="https://www.lever.co/privacy-notice/" target="_blank">Privacy Notice</a> and <a href="https://www.lever.co/cookie-policy/" target="_blank">Cookie Policy</a>, which governs the processing of visitor data on this platform. Equal Employment Opportunity (EEO): Dun &amp; Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">here</a>. We participate in E-Verify - The current poster can be found <a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" target="_blank">here</a>. Accommodations information for applicants with disabilities: Dun &amp; Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun &amp; Bradstreet, please send an e-mail to <a href="http://mailto:AcquisitionT@dnb.com/" target="_blank">AcquisitionT@dnb.com</a> to let us know the nature of your accommodation request and your contact information.

Dun & Bradstreet

Sales & Marketing Solutions Specialist III, Technology Vertical, West (R-17939)

CBRE

Procurement Solutions Architect (Principal), Industrial & Logistics

Job Description:Pluralsight is seeking a Technical Support Engineer to join our team. The Technical Support Engineer (TSE) plays a critical role in supporting our customers by resolving technical issues, collaborating with engineering teams, and improving the overall platform experience. TSEs act as a bridge between our customers and internal teams, ensuring that every technical challenge is addressed with diligence, insight, and empathy.Who you’re committed to being:<ul> <li>Passionate about problem-solving, troubleshooting, and finding creative solutions to technical challenges.</li> <li>Self-sufficient and proactive, capable of working independently while understanding how your work contributes to broader team goals.</li> <li>A trusted advisor to cross-functional teams including Sales, Marketing, Success, and Engineering.</li> <li>Continuously curious, actively seeking to expand your technical knowledge of our evolving architecture and systems.</li> <li>A thoughtful communicator who collaborates effectively across teams.</li> <li>Organized and team-oriented, capable of bringing clarity to discussions and focusing on shared goals.</li> <li>Skilled at breaking down complex technical topics into easy-to-understand explanations.</li> <li>Confident working directly with engineering to resolve issues and improve product quality.</li> </ul>What you’ll do:<ul> <li>Serve as the primary contact for escalated technical issues and collaborate with customers and internal teams to troubleshoot and resolve them.</li> <li>Triage, prioritize, and communicate issues to engineering and key stakeholders while maintaining strong relationships with engineering teams.</li> <li>Support strategic customers, lead conference calls, and participate in an on-call rotation for high-priority incidents.</li> <li>Mentor peers, drive internal improvement projects, and maintain issue management accountability.</li> <li>Continuously expand your knowledge of troubleshooting methodologies, distributed systems, and platform architecture to stay current with evolving technologies.</li> </ul>Experience you’ll bring:<ul> <li>2+ years in a customer-facing support or service role.</li> <li>2+ years in a technical support role.</li> <li>Strong understanding of SSO configuration, setup, and troubleshooting (experience with Auth0 is a plus).</li> <li>Solid knowledge of APIs and the ability to diagnose and troubleshoot related issues.</li> <li>Familiarity with networking protocols and concepts.</li> <li>Working knowledge of SQL.</li> <li>Experience with LMS/LXP integrations.</li> <li>Comfortable with logging tools and troubleshooting workflows.</li> <li>Strong interpersonal and communication skills.</li> <li>Logical, analytical thinker with the ability to solve unfamiliar technical problems.</li> </ul>Requirements:<ul> <li>Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.</li> <li>Strong organizational and prioritization skills.</li> <li>Ability to manage multiple tasks while maintaining attention to detail.</li> <li>Willingness to work flexible hours as needed to support global customers.</li> </ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, in-person collaboration may be required at our Utah HQ, depending on the role and team.Why you’ll love working here:<ul> <li>We’re remote- and hybrid-friendly.</li> <li>We’re mission driven and guided by our culture pillars.</li> <li>We prioritize diversity and belonging.</li> <li>We cultivate a culture of trust, autonomy, and collaboration.</li> <li>We invest in our people with competitive compensation, wellness benefits, and professional development.</li> </ul>About us:Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations, and individuals rely on Pluralsight for critical technology skill development in AI, cloud computing, cybersecurity, software development, and more.Physical and Mental Requirements:This is a sedentary role performed in a home or office environment with repetitive tasks involving data analysis and problem solving. Ability to focus, learn new systems, and make timely decisions is essential.EEOC Statement:Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to diversity and inclusion, view our latest Diversity, Equity, Inclusion and Belonging report.The annual base salary + variable for this role is $64,300-$80,400 USD. Actual compensation will be based on factors such as location, skills, experience, and business needs. Benefits and bonuses may also apply.Applications must be submitted within 90 days of the initial posting date.#LI-Remote#LI-CK1

Pluralsight

Technical Support Engineer

Paylocity

Senior Network Engineer - Remote, US

CompanyCox Automotive - USAJob Family GroupMarketingJob ProfileSearch Engine Optimization Analyst IManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %Yes, 5% of the timeWork ShiftDayCompensationHourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionThe Search Engine Optimization Analyst I is responsible for ensuring operational efficiency, effectiveness, and the successful execution of marketing-related web initiatives and associated search engine capabilities. This role collaborates with clients and internal teams to develop, build, and support the company’s web and internet applications. The position focuses on achieving operational excellence to drive increased customer sales, retention, and overall sales and marketing effectiveness.PRIMARY DUTIES/KEY RESPONSIBILITES:<ul> <li>Provides SEO support for assigned websites / platforms.</li> <li> Leverages analytics platforms to evaluate and understand website performance, including: <ul> <li>Organic visits</li> <li>Visitors</li> <li>Form submissions</li> <li>Conversion rate</li> <li>Bounce rate</li> <li>Visibility (keyword ranking data).</li> </ul> </li> <li>Formulates data-driven insights about site performance and identifies / recommends areas of opportunity.</li> <li>Utilizes white-hat SEO tactics, including content writing and optimization, metadata optimization, schema markup implementation and associated methods to understand and improve performance.</li> <li>Troubleshoots negative trends in key performance indicators (KPIs) and search engine visibility.</li> <li>Engages with team members and technical experts to define and implement corrective actions.</li> <li>Studies changes in the industry and keep tabs on competitors / peers. Monitors competitive landscape to stay ahead of competitors.</li> <li>Stays abreast of new developments and changes in internet marketing, proactively sharing the best practices, trends, and tips.</li> <li>Other duties as needed or required.</li> </ul>REQUIRED EXPERIENCE: <ul><li>Bachelor’s degree in a related discipline. The right candidate could also have a different combination, such as 4 years’ experience in a related field and no degree. </li></ul>SPECIALIZED KNOWLEDGE AND SKILLS:<ul> <li>Foundational skills in analytical thinking, requirements analysis, software installation and support, system and technology integration and technical troubleshooting</li> <li>Foundational skills in collaborating with intent, driving innovation, focusing on execution, inspiring others and striving for excellence.</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 05/18/2025

Cox Automotive Inc.

Search Engine Optimization Analyst I

NOC Analyst (Technical Incident Management) What you can expect As a NOC Analyst at Zoom, you'll work in a 24/7 operational environment with rotating shifts, monitoring system alerts and managing incidents in real-time. You'll collaborate with global teams using advanced monitoring tools, handle high-pressure situations, and make quick decisions to maintain service stability. The role demands multitasking and communication skills while offering growth opportunities through hands-on experience with enterprise systems and cloud technologies. About the Team As a member of the global NOC team, you will be responsible for maintaining Zoom services operational and monitoring Infrastructure &amp; AWS cloud technologies. You will ensure the uptime of Zoom applications and utilize analytical tools to evaluate internal &amp; external KPI/SLA metrics. Our monitoring tools are essential for identifying, detecting, and resolving issues to maintain smooth operations. What we’re looking for • 5+ years of proven incident management expertise in handling customer-impacting situations. • Have demonstrated ability to manage high-intensity incidents and drive effective resolutions. • Have the ability and understanding of infrastructure, including multi-cloud environments. • Have solid knowledge of application deployments in DevOps environments. • Have advanced proficiency with enterprise monitoring tools (Grafana, Splunk). • Have experience with ITSM workflow and process implementation. • Have practical experience in Jira report creation. • Be able to track record in managing change control and incident review meetings.Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

NOC Analyst

We are looking for an accomplished and dedicated Board Certified Behavior Analyst (BCBA) to become an integral part of our team in Tulsa. This full-time position offers the opportunity to make a significant impact on the lives of individuals facing behavioral and developmental challenges. Your expertise will be pivotal in designing and implementing effective interventions to enhance clients’ social and adaptive skills, ultimately improving their quality of life. Key Responsibilities: <ul> <li>Conduct thorough behavior assessments to identify individual needs and objectives.</li> <li>Design and implement personalized behavior intervention plans grounded in ABA principles.</li> <li>Deliver direct behavior therapy, adhering to established protocols and treatment strategies.</li> <li>Collaborate with a multidisciplinary team, including caregivers and educators, to develop comprehensive intervention strategies.</li> <li>Analyze data to assess progress and adjust treatment plans as necessary to ensure optimal outcomes.</li> <li>Provide training and ongoing support to caregivers and professionals implementing intervention strategies.</li> <li>Remain informed about the latest research and best practices in behavior analysis and autism treatment.</li> </ul> Qualifications: <ul> <li>Board certification as a Behavior Analyst (BCBA).</li> <li>Master’s degree in Behavior Analysis, Psychology, or a related field.</li> <li>Minimum of one year of experience in delivering behavior analysis services.</li> <li>Deep understanding of Applied Behavior Analysis (ABA) principles and practices.</li> <li>Experience in conducting comprehensive behavior assessments and formulating intervention plans.</li> <li>Proficiency in data collection and analysis techniques.</li> <li>Exceptional communication and interpersonal abilities.</li> <li>Proven ability to work collaboratively within a multidisciplinary team environment.</li> <li>Valid driver’s license and reliable transportation for travel to various locations.</li> </ul> This role offers a competitive benefits package and the chance to be part of a dynamic team committed to making a difference in the community. If you are passionate about fostering positive change in the lives of individuals with special needs, we encourage you to apply.

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