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Technical Account ManagerWhat you can expectWe are looking for an amazing Technical Account Manager (TAM) with Contact Center experience to join our team. The ideal candidate will build impactful relationships with customers and internal partners alike, ensuring success with Zoom products and services. Your efforts will drive customer satisfaction and happiness.About the TeamThe TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.Responsibilities: <ul> <li>Serving as a technical subject matter expert on Zoom’s architecture and video/audio collaboration space.</li> <li>Partnering closely with the customer account team ( Account Executive and Customer Success Manager) to drive and strengthen the customer relationship</li> <li>Managing technical feature requests and requirements that are key to the customer’s success and process workflow.</li> <li>Developing a trusted- technical advisor relationship with customers and provide recommendations based on the Zoom product suite to address their business needs.</li> <li>Partnering with Customer Success Manager to notify customers about product enhancements and incremental product releases.</li> <li>Being the Voice of Customer internally within Zoom to drive prioritization of business needs for our customers, working with the assigned Customer Success Manager</li> </ul>What we’re looking for<ul> <li>Have experience (5+) in a client-facing technical role, ideally as a Technical Account Manager or Solutions/Sales Engineer.</li> <li>Have deep understanding of IP Telephony, SIP/H323, Audio/Video codecs, and experience troubleshooting network issues (e.g., firewalls, NAT, etc.).</li> <li>Have experience with video conferencing and UC tools such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Lync/Office365.</li> <li>Have administration experience with Windows, Mac, and Linux.</li> <li>Be familiar with cloud CCaaS platforms like NICE, Genesys, Five9, etc., and contact center technologies (ACD, omnichannel, routing).</li> <li>Have experience with on-premise solutions like Genesys Engage, and understanding of telecom infrastructure including PBX, carriers, VoIP, and networking protocols like UDP/TCP/IP.</li> <li>Project management skills (PM but not required), with excellent communication, analytical, and problem-solving abilities to quickly resolve issues and drive customer satisfaction.</li> <li>Possessing certifications in Cisco (CCNA, CCNP, CCIE) and contact center-centric industry certifications are highly valued.</li> </ul>Salary Range or On Target Earnings:Minimum:$97 600,00Maximum:$225 700,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:06/17/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Technical Account Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support. Responsibilities: <ul> <li>Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity</li> <li>Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems</li> <li>Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank</li> <li>Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution</li> <li>Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls</li> <li>Records data captured during client interactions accurately</li> </ul> For internal employees; participation in a work from home posture does not make you ineligible to post” Hours: Tuesday through Saturday 12:00pm-9:00pm Required Qualifications: • Strong analytical and organizational skills • Demonstrated ability to solve complex problems by reviewing related information. • Ability to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed. • Customer centric approach • Demonstrates a strong sense of urgency • Able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience. • Comfortable taking inbound or making outbound calls to clients in a high production focused environment. • Communicates effectively and confidently and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Good time management skills • Flexible to work weekends and/or extended hours as needed. Desired Qualifications: • Prior experience in Retail Fraud Servicing, Claims or Fraud Detection. • Experience working in an environment where both individual and team goals are met or exceeded routinely. Skills: <ul> <li>Analytical Thinking</li> <li>Client Experience Branding</li> <li>Customer and Client Focus</li> <li>Due Diligence</li> <li>Research</li> <li>Attention to Detail</li> <li>Data Collection and Entry</li> <li>Policies, Procedures, and Guidelines</li> <li>Referral Management</li> <li>Written Communications</li> <li>Adaptability</li> <li>Business Intelligence</li> <li>Investigation Management</li> <li>Issue Management</li> <li>Relationship Building</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:2nd shift (United States of America) Hours Per Week: 40

Bank of America

Senior Fraud Analyst II

<ul> <li> <a href="https://koch.avature.net/en_US/careers/SearchJobs" target="_blank"> &lt; Back to Search Results </a> </li> </ul> <h2> Senior Applications Engineer </h2> Location(s) Tulsa, Oklahoma Company John Zink Career Field Sales Job Number 173432 <a href="https://koch.avature.net/en_US/careers/Login?jobId=173432" target="_blank"> Apply now </a> <a href="#"> Share </a> <ul> <li> <a href="#">Email</a> </li> <li> <a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fkoch.avature.net%2Fen_US%2Fcareers%2FJobDetail%2FSenior-Applications-Engineer%2F173432&amp;display=popup" target="_blank">Facebook</a> </li> <li> <a href="http://twitter.com/intent/tweet?url=https%3A%2F%2Fkoch.avature.net%2Fen_US%2Fcareers%2FJobDetail%2FSenior-Applications-Engineer%2F173432&amp;text=Senior+Applications+Engineer" target="_blank">X</a> </li> <li> <a href="https://koch.avature.net/_linkedinApiv2?portalUrl=https%3A%2F%2Fkoch.avature.net%2F&amp;action=INIT_SHARE&amp;shareUrl=https%3A%2F%2Fkoch.avature.net%2Fen_US%2Fcareers%2FJobDetail%2FSenior-Applications-Engineer%2F173432" target="_blank">LinkedIn</a> </li> </ul> John Zink, a Koch Engineered Solutions company, is looking to add a Senior Applications Engineer to our team located in Tulsa, OK. This position is located in Tulsa, OK. The Senior Applications Engineer will be expected to have a strong technical ability connected to the selection and implementation of Flares and adjacent solutions. This role focuses on direct ownership of high value customer engagement, requiring strong economic thinking skills around marginal analysis and risk evaluation, to develop value proposition and influence key decision makers. What You Will Do <ul> <li>Engage in discussions with a global customer base to better understand their equipment needs.</li> <li>Coordinate with multiple John Zink and Koch Engineered Solutions business offices to find creative solutions that best meet the customer’s needs.</li> <li>Collaborate with a diverse team of engineers to develop the technical and commercial proposal that communicates the value of our proposed solution.</li> <li>Work with the equipment execution team to ensure the equipment is built in compliance with customer specifications and expectations.</li> <li>Develop commercial proposals based upon applications of our technical solutions.</li> <li>Lead formal and informal presentations to progress high level knowledge sharing around technologies and operating practices.</li> </ul> The Experience You Will Bring Requirements (Basic Qualifications): <ul> <li>Experience with process design or technical sales for combustion related equipment</li> <li>Experience working cross functionally with sales and engineering teams</li> <li>Experience negotiating technical clarifications, terms and conditions, contracts, etc. </li> <li>Willing and able to travel 25%, both domestic and international</li> </ul> What Will Put You Ahead <ul> <li>Five (5) years of applications engineering, technical sales, or business development experience in the Petrochemical or Refining industries</li> <li>Experience working with a global customer base</li> <li>Bachelor’s degree in Mechanical, Electrical, Chemical, Technology Engineering, or other relevant technical degree or 5+ years of closely related experience in the combustion industry</li> </ul> At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. #LI-RP3 Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy <a href="https://jobs.kochcareers.com/pages/culture" target="_blank">here</a>. Who We Are As a Koch Engineered Solutions company, John Zink is a global leader in emissions control and a pioneer in modern Combustion solutions. Our research and development facilities make up the largest testing complex of its kind. Additionally, our worldwide service organization is the largest, most technically advanced team of its kind. We provide solutions to capture emissions, destroy pollutants, manage waste and heat vital processes to help industries operate more cleanly and efficiently. At Koch, employees are empowered to do what they do best to make life better. Learn how our <a href="https://www.kochind.com/about/business-philosophy" target="_blank">business philosophy</a> helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: <a href="http://www.kochcareers.com/doc/Everify.pdf" target="_blank">http://www.kochcareers.com/doc/Everify.pdf</a> <a href="https://koch.avature.net/en_US/careers/Login?jobId=173432" target="_blank"> Apply now </a> <a href="#"> Share </a> <ul> <li> <a href="#">Email</a> </li> <li> <a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fkoch.avature.net%2Fen_US%2Fcareers%2FJobDetail%2FSenior-Applications-Engineer%2F173432&amp;display=popup" target="_blank">Facebook</a> </li> <li> <a href="http://twitter.com/intent/tweet?url=https%3A%2F%2Fkoch.avature.net%2Fen_US%2Fcareers%2FJobDetail%2FSenior-Applications-Engineer%2F173432&amp;text=Senior+Applications+Engineer" target="_blank">X</a> </li> <li> <a href="https://koch.avature.net/_linkedinApiv2?portalUrl=https%3A%2F%2Fkoch.avature.net%2F&amp;action=INIT_SHARE&amp;shareUrl=https%3A%2F%2Fkoch.avature.net%2Fen_US%2Fcareers%2FJobDetail%2FSenior-Applications-Engineer%2F173432" target="_blank">LinkedIn</a> </li> </ul>

John Zink Hamworthy Combustion

Senior Applications Engineer

Job TitleConsulting AnalystJob Description SummaryThe role of the Industrial Consulting Analyst is to provide analytical support, information research, data modeling, report writing, and data manipulation and visualization tool development. This requires the Industrial Consulting Analyst to collaborate with senior team members throughout the consulting process. The Industrial Consulting Analyst assembles data, using analytical and quantitative methods, to analyze performance, identify problems, develop recommendations, and effectively communicates results using reporting and data visualization tools to support the client and the consulting team’s goals. The Industrial Consulting Analyst will also assist in developing data manipulation and visualization tools to support consulting process and reporting improvements.Job DescriptionEssential Duties<ul> <li>Working with senior team members, interpret, evaluate, and organize real estate, financial, supply chain, demographic, and other quantitative and qualitative data into an effective narrative as a part of client presentation materials</li> <li>Effectively use Microsoft PowerPoint, Excel, PowerBI and other applicable data visualization and presentation tools to organize and demonstrate recommended strategies for client presentations.</li> <li>Supports ad hoc operational projects for the betterment of the Industrial platform</li> <li>Build data modeling and visualization tools to support improved data interpretation and knowledge delivery</li> <li>Attend client presentations to support senior team members</li> <li>Build effective client relationships to help the team meet or exceed internal and external client needs</li> <li>Assist senior team members in the research and development of white papers and industry reports</li> </ul>Other Requirements <ul> <li>Bachelor degree in Business, Consulting, Accounting, Finance, Economic Development, Supply Chain or related field</li> <li>4-6 years of experience preferred</li> <li>Demonstrated economic, financial, and quantitative/qualitative problems solving skills</li> <li>An ability to develop highly creative solutions to complex issues utilizing data visualization and analytics tools (e.g. Lightcast, Alteryx, ESRI, PowerBI, etc.)</li> <li>Strong knowledge and proficiency with spreadsheet and presentation software including Microsoft Office (Word, Excel, PowerPoint, Outlook)</li> <li>Excellent oral and written communication skills to effectively communicate complex topics to clients via professional presentations and reports</li> <li>Excellent time management, organizational and analytical skills</li> <li>Excellent interpersonal communication, leadership, and relationship building skills</li> <li>Exceptional organizational skills; able to balance multiple priorities and projects, keeping all team members informed of process and issues</li> <li>Ability to work effectively in large teams and independently in an in office or remote setting.</li> </ul> Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $63,750.00 - $75,000.00Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

Cushman & Wakefield

Consulting Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: <ul> <li>Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures</li> <li>Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions</li> <li>Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units</li> </ul> Line of Business Job Description: The primary responsibility of this role is to work with various Investment and Monetary Control teams, Merrill branch offices, Consumer Investments, and senior management to minimize client and Merrill exposure. An analyst prepares, summarizes, and distributes various daily, weekly, and monthly reports for supporting Merrill and Consumer Investments lines of business. The candidate will be responsible for: Daily reports: <ul> <li>​Analyzing margin calls greater than 25K, across domestic, international, MESD, and MEAC accounts</li> <li>Identifying and resolving transactions that are processed in Invalid Prefix No-Name accounts</li> <li>Monitoring FINRA extension requests to ensure trade details are accurate and extensions are approved</li> <li> Validating and resolving deficit equity scenarios due to market fluctuations on open commitments and unsecured debits &amp; shorts for all domestic and international offices</li> <li>Summarizing all margin, Reg T, minimum equity, and LMA collateral calls over 250K</li> <li>Identifying accounts with potential interim exposure during severe market declines</li> <li>Assisting with the creation of daily scorecards to ensure compliance, violations, and collections obligations are resolved within appropriate regulatory timeframes</li> </ul> Weekly reports: <ul> <li>Obtaining and summarizing by region all forced liquidations processed by IMC Obligations</li> <li>Reporting all liquidations across domestic, international, MESD, MEAC, and LMA lines of business</li> <li>Providing a consolidated risk report as a snapshot of weekly consolidated data and potential trending exposure across all Merrill and Consumer Investments</li> </ul> Required Skills: <ul> <li>​Expertise in Microsoft Office (Excel, Access, Word, Outlook, SharePoint)</li> <li>Ability to understand overall themes and objectives of assigned reports</li> <li>Strong organizational skills, attention to detail, and ability to work independently</li> <li>Strong written and verbal communication skills in order to perform in a proactive and effective manner across all levels of the organization</li> <li>Handling of escalations of account issues to branch office/Edge managers in order to resolve open exposure</li> </ul> Desired Skills: <ul> <li>College Degree preferred</li> <li>Familiarity with financial processes across ML sales support screens</li> <li>Knowledge of margin and option requirements</li> <li>Understanding of the Securities Industry and the various internal and external rules and regulations affecting the industry and department (e.g., Regulation T, New York Stock Exchange, Firm policies and procedures and margin and option rules and regulations)</li> <li>Requires direct internal contact with business partners. Support forced liquidation processing to ensure trading commitments (cash commitments and Regulation T calls) and equity deficiency calls (maintenance calls and minimum equity calls) are met within regulatory and Firm policy timeframes.</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Coaching</li> <li>Written Communications</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Transaction Management Ops Analyst - Exposure Reporting

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Enterprise Cloud Platforms Team: Our team designs, builds, and maintains Public Cloud platforms for Bank of America’s. We provide our customers an innovative platform with bult-in integrations that allow for a faster time-to-market with reduced complexity. We believe in a high-quality engineering culture, a customer focused mindset, and building for scale and resiliency. As part of this team, you will have a large impact on the evolution of next generation Cloud services for Bank of America and explore an extensive list of new technologies that will drive innovation across our company. We are seeking Site Reliability Engineers (SREs) to design, build, and maintain our next-gen platforms. The role provides opportunity to work with wide range of technologies and build a unique perspective that comes with integrating disparate services (both on-prem/off-prem) which must interact seamlessly with each other. You will work with colleagues that are fun, smart, hardworking, and driven. You will be part of a global team that is growing, giving you room to innovate and be creative. Position Summary <ul> <li>Collaborates with a diverse set of engineers, architects, and teams to design, develop, test, and implement secure, robust, highly available and scalable solutions for BofA’s External Cloud Platform</li> <li>Collaborates other software engineers and teams to design and implement deployment approaches using highly scalable, automated, continuous integration and continuous delivery pipelines.</li> <li>Responsible for all aspects of reliability, collaborates with technical experts, key stakeholders, and team members to resolve complex problems, owning the issue until you are sure it will not reoccur.</li> <li>Deep understanding of SRE practices, service level indicators, and service level objectives; proactively utilize them to resolve issues before they impact customers.</li> <li>Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of the platform.</li> <li>Implement infrastructure, configuration, and network as code for the applications and platforms in your remit.</li> <li>Identify opportunities to eliminate toil and automate the triage of issues to improve overall operational stability.</li> <li>Collaborate with a global team to identify, analyze, and resolve platform vulnerabilities.</li> <li>Proactively promotes the adoption of site reliability engineering best practices within the team and organization.</li> <li>Participate in 24x7 on-call coverage follow the sun model and performs blameless Postmortems (RCAs) as needed.</li> </ul> Required Skills: <ul> <li>7 years of combined experience in either SRE, software development, or infrastructure engineering (4 years with an advanced degree in Computer Science or related technical field).</li> <li>3+ years of hands-on experience building and maintaining cloud platforms on a major cloud service provider.</li> <li>Strong experience in implementing, monitoring, and maintaining a highly scalable and resilient Data Services platform on major CSP’s like AWS, Azure or GCP.</li> <li>Strong experience with monitoring tools such as Grafana, Prometheus, Splunk, or Dynatrace, as well as cloud native tools like CloudWatch &amp; CloudTrail, Azure Monitor and Log Analytics</li> <li>Proficiency in implementing, monitoring, and maintaining a Databricks, RDS, or OpenAI platform.</li> <li>Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net; 5+ years applied experience in Python/Java</li> <li>Proficiency in implementing CI/CD pipelines with tools such as git and Jenkins, familiarity with using a GitOps model.</li> <li>Advanced knowledge of networking (firewalls, DNS, Load Balancing, Proxies, etc.)</li> <li>Advanced understanding of Linux &amp; Windows operating systems including shell scripting</li> <li>Excellent interpersonal, organizational and communication (written, verbal, and presentation) skills are a must.</li> <li>Proven ability to work independently with minimal supervision and as part of a global team with direct responsibilities and an ability to juggle competing priorities and adapt to changes in project scope.</li> </ul> Desired Skills <ul> <li>Strong experience working with a complex IAM infrastructure, including Active Directory, Azure AD Connect, Azure AD, and PingIdentity, Okta, or other SSO solutions.</li> <li>Proficiency in creating automation using Python, Terraform, or Ansible</li> <li>Proficiency in implementing, monitoring, and maintaining a Databricks, CosmosDB, or OpenAI platform.</li> <li>Experience in implementing, monitoring, and maintaining a highly scalable and resilient enterprise platform on Microsoft Azure using native services related to compute, storage, networking, security, and observability.</li> <li>Experience with containerization technologies such as EC2, EKS, Fargate, Openshift, or Kubernetes.</li> <li>Understanding of cost management, inventory management, FinOps model</li> </ul>

Site Reliability Engineer, Enterprise Cloud Platforms, Global Technology, Australia

Job Description: Job Title: Senior Quantitative Analyst / Data Scientist Corporate Title: Vice President Location: Bromley / Chester / Dublin Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job description Responsible for developing and maintaining quantitative/analytic models and applications in support of the firm's risk management effort. This role focuses on the development of operations/data management policies, strategies, and operational guidelines for the organization's various financial products as they relate to the analysis, tracking, and reporting of various risk metrics. This role often possesses an advanced degree in applied mathematics, statistics/probability, or other heavy quantitative disciplines. The Quantitative analytic teams are focused on and responsible for the development of the theory and mathematics behind various models. May report to either Quant Operations Exec or Quantitative Operations Manager Responsibilities: <ul> <li>Conducting independent assessments on opportunities for use of models followed by the development and deployment of models. Included int his will be the continued building of analytical frameworks in order to test AML models for ongoing opportunities across functions in AML high risk detection operations. Including data and trend analysis as well as data modelling. </li> <li>Primary responsibility is to tune parameters or partner with model developers to re estimate model(s) to minimize the false negatives and identify triggers for false-positive Screening alerts to improve accuracy of model inputs, assumptions, methodologies, and model outcomes with business intelligence.</li> <li>Assess the model risk management framework of the organization, and controls related to model development, validation, implementation, and ongoing monitoring.</li> <li>Effectively manage the ongoing monitoring of the AML screening model by setting performance metrics, acceptable thresholds. Provide insights to the model owner and key stakeholders on the model performance. Engage with model risk management and LOB partners to identify causes when the metrics are in breach.</li> <li> Assist in on-boarding new applications / Clients into the Screening platform requiring detailed discussions, analytical thinking with various lines of businesses in understanding the nature and type of data received from and assist in data mapping into standard data layout acceptable for Sanctions screening. </li> <li>Manage the multiple on-going initiatives from various projects, understand the Screening needs from the cross-LOB projects, provide model or analytical requirements to the projects and track the status of the model development or any analytical support needed for the projects.</li> <li>Collaborate with cross-LOB teams to integrate data science solutions into existing AML systems including data management.</li> <li>Work with technology teams for requirements / testing and implementing changes to improve / automate processes and stay abreast of industry trends and emerging technologies including technical documentation.</li> <li>Communicate work through formal audit templates, reports, as well as through presentations to stakeholders and leaders. Work effectively as a team member with other quantitative analysts or data scientists within the organization or at the company.</li> </ul> Skills: <ul> <li>Experience in the development, validation, use, and auditing AML Models, including; AML Screening, economic sanctions, transaction monitoring, or fraud detection models, data visualization and data mining.</li> <li>Attention to Detail and awareness of AI / Machine learning concepts and ability to implement such strategies.</li> <li>Excellent analytic, technical, communication and auditing skills.</li> <li>Strong understanding of quantitative modelling concepts, financial instruments, and risk assessment methodologies.</li> <li>Good experience in Data Analytics and interpretation of large volumes of Data.</li> <li>Programming experience with any language like Python, Spark, R, SAS, SQL and related tools such as SQL Server, Toad, PyCharm, Jupiter Notebook, Hue, Beeline.</li> <li>Experience with MS Suite and any presentation and visualization tools.</li> <li>Experience with Horizon for project management and code control tools such GIT and bitbucket. </li> </ul> Desired Skills and Experience: <ul> <li> Master’s or bachelor’s degree in finance, Economics, Mathematics, Statistics or related quantitative field. Advanced degrees in a quantitative field.</li> <li>Knowledge of Screening programs requirements</li> <li>Ability to work with teams spread globally, under pressure, meet deadlines and navigate change.</li> <li>Ability to work and interact with people from a diverse range of backgrounds and opinions.</li> <li>Experience in Global Banking &amp; Markets business process is a plus</li> <li>Experience in screening applications like Fircosoft.</li> <li>Certified Anti-Money Laundering Specialist (CAMS)</li> </ul> Benefits of working at Bank of America UK <ul> <li>Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner</li> <li>Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons</li> <li>20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum</li> <li>The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc</li> <li>Use of a flex fund to use towards benefits</li> <li>Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services</li> <li>Ability to donate to charities of your choice directly through payroll and the bank will match your contribution</li> <li>Opportunity to access our Arts &amp; Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions</li> <li>Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area</li> </ul> Bank of America Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Senior Quantitative Analyst / Data Scientist

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Core Technology Infrastructure part of the Global Technology &amp; Operations organization consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, CTI designs, builds, and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. CTI delivers industry-leading infrastructure products and services to the company’s employees, customers, and clients around the world. Job Description We are seeking a talented and experienced senior Key Management system (KMS) Administrator to design, implement, manage, and maintain our organizations Key management infrastructure. The successful candidate will have strong background in Key management, HSMs and cloud security. This role will oversee the entire key lifecycle, ensure secure key storage and collaboration with stakeholders to identify and prioritize key management requirements. Work closely with our engineering, operations, and security teams to design, implement, and maintain highly available and performant KMS solutions.​ Responsibilities <ul> <li>Develop and implement key management strategy aligned with industry standards and best practices.</li> <li>Administer and maintain the KMS platform, ensuring its availability, security, and performance.</li> <li>Ensure compliance with relevance regulatory requirements and industry standards and identify and mitigate the key management-related risks.</li> <li>Mentors other team members and provides technical leadership</li> <li>Collaborate with Engineering and develop or maintain scripts to automate the key management tasks, monitoring etc.</li> <li>Ensure that all the key managements activities are monitored, and the logs are being reviewed periodically</li> <li>Collaborate with other teams such as networks, IT security and compliance, Engineering, and stakeholders to ensure alignment and effective key management. Communicate key management plans, policies, and procedure to stakeholders.</li> <li>Manage the entire key lifecycle and ensure secure key storage, backup, and recovery processes.</li> <li>Stay up to date with industry standards, best practices, and emerging technologies in key management.</li> <li>Supports change implementations, proactively identifies and resolves potential issues resulting from the changes and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications. ensure the changes are properly documented and communicated to stakeholders.</li> <li>Manage the lifecycle of the SSL certificate including installation and renewal. Monitor on the certificate expiration and renewal.</li> <li>Respond to and manage key management related incidents, such as key compromises or certificate expiration or other issues, co-ordinate with stake holders to resolve incidents and minimize impact. Also, document and report on incidents including root cause analysis and lessons learned.</li> <li>Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly</li> <li>Monitor and optimize the performance and scalability of KMS Infrastructure.</li> </ul> Requirements Education: Bachelor’s degree in engineering, computer science Certifications If any - NA Experience Range: 8 to 12 years. Foundational Skills <ul> <li>Primary Skills: Cryptography, Thales HSM, Cipher Trust Manager, Linux, Scripting, Cloud KMS</li> <li>Strong knowledge on cryptography algorithms, protocols, and techniques.</li> <li>Understanding of KMS concepts, architecture, and best practices.</li> <li>Hands on experience working on Linux/Unix and/or Windows server platforms.</li> <li>Strong understanding of cryptographic principles and key management best practices.</li> <li>2+ years hands on experience on Thales HSM or Cipher Trust Manager and their configurations.</li> <li>Proficiency in scripting languages such as python, PowerShell and Bash.</li> <li>Experience with key management systems such as AWS KMS, Azure Key Vault, or Google Cloud KMS.</li> <li>Additionally having knowledge in API calls on Thales HSM or Cipher trust manager.</li> <li>Ability to analyze complex technical problems and identify solutions.</li> <li>Excellent troubleshooting and problem-solving skills.</li> <li>Strong communication and interpersonal skills.</li> <li>Familiarity of Incident and Problem Management systems like Remedy or ServiceNow.</li> <li>Ability to work independently and as part of a team in a fast-paced environment.</li> <li>Knowledge on security standards and regulations. Eg: PCI-DSS, HIPAA</li> </ul> Desired Skills <ul> <li>Experience with Key management systems and HSM (e.g. the product from Thales, Entrust, Vormetric, etc.)</li> <li>Experience with industry monitoring tools like Splunk, etc.</li> <li>Experience in JIRA, confluence.</li> <li>Ability to quickly learn new technologies.</li> <li>Basic knowledge on networking protocols such as TCP/IP, DNS and DHCP.</li> <li>Familiarity with API calls.</li> <li>Prior experience with Operating critical Infrastructure or Application environments</li> <li>Ability to communicate technical concepts to non-technical stakeholders.</li> <li>Familiarity with cloud based key management systems such as AWS KMS, etc.</li> <li>Stakeholder management</li> <li>Certifications on AWS certified security, Red Hat, CISSP.</li> </ul> Work Timings* (IST – 9 hrs shift) 6:30 am - 10:30 pm (weekdays) any 9 Hours: Weekend: Rotational support 16*7 support Shift: Morning or Afternoon Job Location Hyderabad/Chennai

Technology Services Lead - GBS IND

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Full Time Employee to support the AML Onboarding process. The team covers new client onboarding, expansion, data maintenance as its core activities and are responsible for completing AML/CDD checks in line with country standards and CIP/CDD procedures. Responsibilities: <ul> <li>Perform document gap analysis by reviewing available documentation and evaluating information available publicly or through vendors for multiple Asian jurisdictions</li> <li>Liaise with sales/client teams to obtain and validate correct documentation</li> <li>Process AML/CDD by enriching onboarding requests in the system and performing enhanced due diligence as required</li> <li>Support creation of key business metrics</li> <li>Liaise with internal departments to support KYC issues - Involvement in ad hoc projects for new processes or industry initiatives</li> <li>Participate in remediations, internal/external Audits Requirements</li> <li>Experience in similar role (preferred)</li> <li>Control focused mindset and good understanding of regulatory and reputational risks (knowledge of Asian requirements a plus)</li> <li>Excellent communications skills and ability to present to an audience.</li> <li>Ability to work under pressure in a team environment.</li> <li>Ability to liaise with all levels of the firm and people with different experiences and backgrounds.</li> <li>Self-motivated Bank of America Merrill Lynch is an equal opportunities employer</li> </ul> Requirements: <ul> <li>Excellent communications skills and ability to present to an audience.</li> <li>Ability to work under pressure in a team environment.</li> <li>Ability to liaise with all levels of the firm and people with different experiences and backgrounds.</li> <li>Self-motivated Bank of America is an equal opportunities employer.</li> </ul> Other Qualifications: <ul> <li>Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions</li> <li>Excels in working among diverse viewpoints to determine the best path forward</li> <li>Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner</li> <li>Commitment to challenging the status quo and promoting positive change.</li> <li>Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base</li> <li>Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world</li> </ul>

Assistant Vice President - Operations Senior Analyst

Job TitleGlobal Technology Solutions Lead - GOSJob Description SummaryThe role of global technology solutions lead is to work with the global occupier services business to understand client requirements during RFP stage and solution accordingly.Job Description <ul><li>Work with Enterprise Solutions leads to understand client pipeline and look for opportunities to support in the pre-RFP stage. </li></ul> <ul><li>Read and understand scope of works for RFP’s with new clients to aid in apply the correct solution. </li></ul> <ul><li>Work with various workstream leads to support in solution design and making the right recommendation for the use of technology on the contract. </li></ul> <ul><li>Use both standard and customized responses to complete the detail needed for the RFI and RFP’s. </li></ul> <ul><li>Ensure that the solution is priced in accordance to global pricing methodologies and is tracked to ensure the proforma versus actual figures are correct. </li></ul> <ul><li>Ensure solutions have technology resources assigned to win and retain work with the client. </li></ul> <ul><li>Work with commercial and legal teams to ensure any contract/ master services agreements are appropriate to the technology provision and can be achieved through global IT processes. </li></ul> <ul><li>Manage and Maintain the core bid material to enable the operationalization of smaller client pursuits. </li></ul> <ul><li>Provide management reports and metrics calculated the volume of new pursuits, wins/ losses, amount of hours spend on pursuits and revenue generated through technology costings. </li></ul> <ul><li>Ensure IT security processes are followed and provided back to clients as required. </li></ul> <ul><li>Ensure successful transitions between contract wins and technology transition teams including detailed Statement of Works. </li></ul> <ul> <li>Ensure approval is sought, where needed, from key platform leads across the business to gain buy in from pricing and solution. </li> <li>Commercial Real Estate Experience is required at this role either internally or as a consultant</li> </ul> Qualifications/ Experience: <ul> <li>Bachelor’s degree required, Master's preferred in Information Technology, MIS, Business, Economics, Real Estate</li> <li>Experience of technology in corporate real estate</li> </ul> Skills &amp; Personal Qualities: <ul> <li>Strong language and writing skills in US English. Multi-lingual in Spanish, French a plus.</li> <li>Confident and successfully talk in front of large groups of people including clients.</li> <li>Effective meeting management.</li> <li>Great attention to detail, diligent and focused.</li> <li>Committed, able to work to deadlines, prioritise and between tasks.</li> <li>Thoughtful, collaborative, and proactive ready to engage with stakeholders across the globe.</li> <li>Ability to build &amp; maintain effective working relationships with internal and external personnel. </li> <li>Demonstrate flexibility and ability to deliver. </li> <li>Good team player, also able to work independently. </li> <li>Curiosity and drive to solve problems.</li> <li>Corporate Real Estate Technology experience</li> <li>Technology solutions experience.</li> </ul> Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

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