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City of Tulsa

INTERNAL LISTING: INFORMATION TECHNOLOGY SYSTEMS TECHNICIAN II

Cherokee Nation Businesses

Sr Analyst and Researcher, HR Analytics

Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, offices Once a month in office for meetings Key Responsibilities: <ul> <li> Conducts quality reviews of Americans with Disabilities Act (ADA) claims. </li> <li> Identifies trends, root causes, and quality gaps from the analysis of data. Provides timely and meaningful feedback to associates and management regarding performance and quality standards. </li> <li> Partners with team to develop criteria and standards in which to measure quality behaviors. </li> <li> Assists in the research, analysis, partnering and providing feedback and recommendations for quality improvements to the training and procedures team. </li> <li> Presents findings to Senior Level Management and other key stakeholders. </li> <li> Coach and mentor ADA Specialists to drive improvements in claim handling. </li> <li> Provide additional support to the Absence Management Services quality team as needed. </li> </ul> Essential Business Experience and Technical Skills: Proficient knowledge of the leave services industry and the operational transactions and processes supported. Required: <ul> <li> \ 3+ years of experience managing ADA claims. </li> <li> Experience managing absence claims for a variety of customers and leave programs </li> <li> Strong oral and written communication skills </li> <li> Strong working knowledge of Excel and PowerPoint </li> <li> Excellent report writing and presentation skills </li> <li> Demonstrated critical thinking, attention to detail, analysis and problem-solving skills </li> </ul> Preferred: <ul type="disc"> <li>Prior training or management experience</li> <li>Bachelor’s degree</li> </ul>

MetLife

ADA Senior Quality Analyst

Job Description: Enterprise Role Overview: Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report creation and generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Responsible for following up and obtaining missing motor vehicle titles, working with titling services, DMVs and other government entities. Working knowledge of motor vehicle titling experience is preferred. Individuals typically have 2 to 4 years of experience. LOB Job Description: Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report creation and generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Responsible for following up and obtaining missing motor vehicle titles, working with titling services, DMVs and other government entities. Working knowledge of motor vehicle titling experience is preferred. Individuals typically have 2 to 4 years of experience. Required Skills: <ul> <li>1+ years of vehicle titling experience </li> <li>Working knowledge of Word, Excel and Outlook a must</li> <li>Detail oriented</li> <li>Highly organized</li> <li>Persistent when working on a difficult or complex problem</li> <li>Analytical – able to learn a complex pattern and then identify inconsistencies</li> <li>Advanced Excel Skills</li> <li>Willing to ask questions</li> <li>Ability to learn on the job – Self-starter</li> <li>Patience</li> <li>Able to work well with others</li> <li>Able to communicate confidently and professionally (both in writing and in speech) with peers, management, customers, and third parties</li> <li>Good time management</li> <li>Able to consistently process volume with precision</li> <li>Advanced computer literacy</li> <li>Comfort utilizing multiple computer systems simultaneously to access data rapidly</li> </ul> Desired Skills: <ul><li>BS/BA</li></ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Operations Analyst

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process Overview* The Cyber Threat Defense team has a global footprint and operates 24x7 leveraging follow-the-sun model. This is a global role and candidate is expected to closely collaborate with other Cyber Defense teams based in different parts of the world on day-to-day basis. Job Description* The role is in the Cyber Threat Defense (CTD) team of the bank. Key responsibilities of the role include detecting and responding to cyber-attacks against bank’s applications as per established processes and procedures to ensure security, integrity, and confidentiality of the information, contribute to enhancing detection and preventive controls, and continually improve incident response capabilities. Responsibilities* •Prevent, Detect, and respond to cyber-attacks against bank’s applications by leveraging advanced tools, processes &amp; procedures, and your technical experience &amp; skills. •Perform analysis to determine timelines, TTPs used by Threat Actors and impact of the incidents and report them to Cyber Incident Management team as per the process. •Briefs management and control SMEs on above analysis and collaborate to drive proactive control enhancements. •Create and update detection rules to detect emerging threats by leveraging logs from various systems and applications. •Create and update threat prevention and detection rules on Web Application to detect and block malicious activities. •Collaborate with vendors and internal teams to fix any bugs, control issues or control upgrades. •Apply a proactive understanding of cyber security threats to prevent incidents, enhance controls, and drive enterprise change Requirements* Education* - BE/B.Tech/MCA Experience Range* - 8+ Years Foundational skills* •Hands-on experience of 8+ years of preventing, detecting, and responding to application layer attacks in a large enterprise environment. •Strong understanding of common exploits, web application attacks (OWAS top 10 security risk and beyond), network protocols and infrastructure/application logs (eg weblogs, AD logs, security logs) for an efficient intrusion analysis •Advanced log analysis skills leveraging tools such as Splunk or other SIEM solutions and scripting/regular expressions to find targeted attacks and hunting exercises. •Good verbal and written communication skills for effective collaboration and incident reporting in a global environment •Broader understanding Cyber threat environment, common TTPs used by Threat Actors and Defensive controls to defend against such threats Desired skills* •Hands-on experience of managing rules on IPS/IDS on leading vendors is desirable •Hands-on experience of creating and updating Web Application Firewall rules is strongly desirable. Work Timings* - 6:30 AM - 10:30 PM Job Location* - Hyderabad, Mumbai

Lead Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary Global Information Security (GIS) is responsible for protecting bank information systems, confidential and proprietary data, and customer information. GIS develops the bank’s Information Security strategy and policy, manages the Information Security program, identifies and addresses vulnerabilities and operates a global security operations center that monitors, detects and responds to cybersecurity incidents. Within GIS, Identity and Access Management (IAM) is a security discipline that enables the right individuals to access the right resources at the right times and in the right context. IAM addresses the mission-critical need to ensure appropriate access to the resources across increasingly heterogeneous technology environments, and to meet increasingly rigorous compliance requirements. What you can expect in Identity &amp; Access Management: In today’s highly connected world, managing and securing the identity of users is essential to the safety and success of our workforce. The Identity &amp; Access Management (IAM) team works within Global Information Services (GIS) and in close participation with all other LOB teams as well as second and third line of defense partners. This role is highly visible and requires frequent interaction with senior management and key stakeholders. Are you passionate about the latest IT technologies and thrive in a fast-paced international environment? In a typical day, you may work with other team members on the book of work, operational concerns, or risk items. You will help overcome obstacles and maintain good relationships with key stakeholders across the bank to ensure timely and effective delivery. We offer you the opportunity to collaborate with passionate competent people, experts in their field. We thrive on being challenged and everything we do is anchored in managing risk for the bank. The Identity and Access Management (IAM) enablement services and data engineering function within Global Information Security is responsible for engineering, solutions architectures, capabilities development, deployment maintenance and governance administration and assurance. In this role you will use past-experience and an analytical mindset to identify opportunities and drive improvements in the Access Management experience. The role is focused on the more technical aspects of IAM eco-system on-boarding and management, including the identification of integrations across business applications, technology infrastructure, platforms and IAM capabilities, such as account discovery, IGA, Cloud and PAM. Responsibilities: This role requires you to be result-oriented, business focused, and successful at interfacing and influencing across multiple organizational units, at various levels. Knowledge/experience/exposure with information security topics, including the design, development, testing, implementation or governance of information security practices and solutions, is extremely desirable for this role. You should be prepared to demonstrate your knowledge of access management/risk identification and mitigation/project management skills. You will be responsible for interfacing with project managers and stakeholders to ensure IAM requirements are clearly defined, fully understood, and ultimately delivered, translating those needs into applied rules tests, and reports that can be applied to ensure sustainability. You will have or will develop a deep understanding of information repositories and the business context of the information they contain, as well as possessing the technical skills to build repeatable, robust processes to test these assumptions. Enterprise position overview: As an experienced professional, provide advice to client management about highly complex security issues. Assists in the review, development, testing and implementation of security plans, products and control techniques. Provides technical support to the management and staff in risk assessments and implementation of appropriate data security procedures and products. Identifies and escalates changes that will affect information security policy, standards and procedures. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Work leadership may be provided by assigning work and resolving problems. 2-5 years of operational experience. Required Skills: <ul> <li>Must be proficient in modern IAM technologies including IGA, Active Directory and Cloud</li> <li>Excellent attention to detail and passionate about IAM</li> <li>Strong organizational skills and be able to effectively prioritize multiple tasks</li> <li>Must have experience participating in large or complex projects</li> <li>Must be proficient in data management</li> <li>Must be able to engage and leverage teams and business partners to efficiently deliver business solutions</li> <li>Excellent verbal and written communications</li> <li>Ambitious, self-starter</li> <li>Must be able to identify, analyze and address problems to resolve issues whenever possible in way that minimizes negative impact and risk to the organization.</li> <li>Must be pro-active and be able to drive direction of work that needs to be completed, ability to work independently on initiatives with little oversight. Motivated and willing to learn.</li> <li>Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding</li> </ul> Desired Qualifications: <ul> <li>Ability to manage diverse projects impacting multiple roles and processes</li> <li>Ability to create management level reporting using aggregated bank data</li> <li>Candidate should be able to troubleshoot problem areas and identify data gaps and issues</li> <li>Ability to identify and integrate modern tech opportunities into the IAM platform, including adoption of Gen AI and LLM</li> </ul> This job will be open and accepting applications for a minimum of seven days from the date it was posted. Shift:1st shift (United States of America) Hours Per Week: 40

Identity & Access Management Information Security Consultant (IGA, Active Directory and Cloud exp. Required)

Counseling & Recovery Services of Oklahoma

Health Information Management Director (Medical Records)

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase stores more digital currency than any company in the world, making us a top tier target on the internet. Security is core to our mission and has been a key competitive differentiator for us as we scale worldwide. Essential to scaling is building and running a security compliance program that reflects how we protect the data and assets in our care, to open the doors with customers, regulators, auditors, and other external stakeholders. If you love working with fast moving companies to grow and scale a technology compliance program and create positive change across the business, we’d like to speak with you about joining our team. Coinbase is looking for a Technology Controls Manager to drive second line of defense technology compliance initiatives and play a critical role in building and overseeing the design, implementation and monitoring of a technology control framework. What you’ll be doing (ie. job duties) <ul> <li>Build, maintain and provide oversight over a technology controls inventory to mitigate technology risks and meet regulatory requirements, technology policies and technology frameworks</li> <li>Build close relationships with stakeholder teams including Security, Engineering, Technology Governance, IT, and Operational Risk to advise on technology requirements and ensure excellence in control ownership</li> <li>Assist with the build and implementation of control a monitoring and testing program over technology control effectiveness and key metrics </li> <li>Support company wide initiatives to build a Technology Risk and Controls function and advance program maturity</li> <li>Develop technology control requirements for new products, update relevant controls, and provide subject matter expertise over requirements to product organization and other stakeholders </li> <li>Develop control and testing requirement documentation and deliver training to owners over control implementation, maintenance and remediation plans </li> <li>Support annual Technology Risk and Controls Assessment </li> </ul> <ul> <li>Perform control gap assessments over technology control environment and design and track remediation efforts to completion</li> <li>Provide ongoing reporting to stakeholders and leadership on above responsibilities and communicate progress and escalations management </li> <li>Work closely with internal and external auditors to educate them about a complex technology control environment </li> <li>Oversee quality of technology control initiatives and identify and analyze process gaps and thematic issues</li> <li>Develop creative solutions to prove risk mitigation and solve for complex regulatory problems faced by the crypto industry</li> <li>Identify opportunities to address systemic program challenges, recommend solutions and drive issue resolution </li> </ul> What we look for in you (ie. job requirements): <ul> <li>Minimum of 7+ years of technology compliance or equivalent audit experience with experience leading and/or building a team of Full Time employees</li> </ul> <ul> <li>Strong knowledge and hands-on experience in technology frameworks such as COBIT, COSO, NIST, ISO 27001</li> <li>Prior experience working closely with auditors and/or external regulators </li> <li>Experience leading compliance initiatives from start to finish</li> <li>Experience reporting technology compliance posture to senior stakeholders</li> <li>Strong understanding of operational resilience programs and related regulatory requirements (DORA)</li> <li>Proven technical understanding and audit experience of cloud technologies, AWS preferred </li> <li>Ability to effectively and autonomously accomplish outcomes across cross-functional teams in ambiguous situations with minimal supervision</li> <li>Strong oral and written communication skills </li> <li>Ability to multitask, direct cross functional work, and hold others accountable to committed deadlines in a fast paced environment </li> </ul> <ul> <li>Ability to communicate with technical / non-technical stakeholders to align on shared outcomes</li> </ul> Nice to haves: <ul> <li>BA or BS in a technical field or equivalent experience </li> <li>Security certifications e.g. CISA, CISSP, COBIT or other relevant certifications</li> <li>Technical understanding of fintech services and/or crypto space</li> </ul> Position ID: P69476 #LI-remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $193,970—$228,200 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Manager, Technology Controls

<h2> Sr. Security Solutions Architect </h2> <a href="#"> apply now </a> <a href="#"> Back To Search Results </a> LOCATION: Tulsa, Oklahoma FLEXIBILITY: Hybrid/Onsite SALARY: $130,000 - $164,000 SALARY: $130,000 - $164,000 POSTED: January 9, 2025 JOB TYPE: Direct Hire JOB ID: 29109 <h4>I want more jobs Like this in My inbox.</h4> <a href="#"> Job alerts </a> <h4> Job details </h4> <h4><a href="https://jobs.inceed.com/job/29109" target="_blank">To Apply for this Job Click Here</a></h4> Compensation: $130,000 – $164,000 Location: Tulsa, Oklahoma Senior Solutions Architect Position Overview: The Senior Solutions Architect is responsible for defining and implementing enterprise-wide architectures, directing large-scale integration efforts, and setting technology standards for network and unified communications. This role provides technical leadership, develops high-level design plans, and stewards projects to evaluate, implement, and deprecate technologies. The architect will partner with business and technology experts to create scalable solutions and guide the strategic direction of IT processes and technology. Key Responsibilities: 1. Solutions Architecture (50%) <ul> <li>Partner with business and technology subject-matter experts to translate business requirements into technological solutions. </li> <li>Collaborate with other architects to design scalable and adaptable architectural solutions. </li> <li>Develop and maintain enterprise-grade architectural plans for systems, products, and projects. </li> <li>Create and update policies, standards, reference architectures, and guidelines to ensure consistency across the organization. </li> <li>Research and lead the adoption of high-value retail and technology industry trends and emerging technologies. </li> <li>Serve as a technical expert across multiple technologies. </li> </ul> 2. Strategic Planning (20%) <ul> <li>Collaborate with business leaders to develop business cases that add value to the organization. </li> <li>Estimate future work and assist in the creation of the departmental budget. </li> <li>Research and document strategic plans to advance IT processes and technology. </li> <li>Contribute to the annual IT Strategic Plan creation and implementation. </li> </ul> 3. Product and Project Stewardship (15%) <ul> <li>Act as the architectural steward for projects, ensuring solutions adhere to architectural guidelines. </li> <li>Create or assign reference architectures for engineering and development teams. </li> <li>Provide technical expertise and advice as needed, including fulfilling the role of Product Owner when assigned. </li> <li>Ensure documented deliverables meet architectural standards. </li> </ul> 4. Leadership (10%) <ul> <li>Mentor technical resources to enhance their skillsets and career growth. </li> <li>Identify and facilitate growth opportunities for other team members. </li> </ul> 5. Service Management (5%) <ul> <li>Assist in resolving IT incidents and problems. </li> <li>Review and approve changes generated from change management weekly. </li> <li>Analyze incident trends and establish problem records to prevent future incidents. </li> </ul> Position Specifications: Required Education: <ul> <li>Bachelor’s Degree in Management Information Systems, Computer Science, Engineering, Telecommunications, or a related field, or 5 years of professional experience in an architectural capacity. </li> </ul> Desired Education: <ul> <li>Certifications such as VMware, Cisco Data Center, Cisco Route/Switch, Information Systems Security Professional/Manager (CISSP/CISSM), ITIL Foundation, and Project Management. </li> </ul> Required Experience: <ul> <li>10 years of experience with local and wide-area networks, system design, virtualization technologies, storage area networking, and cybersecurity technologies. </li> <li>5 years of experience leading the design and architecture of technology solutions. </li> <li>Proficiency with Microsoft, VMware, Palo Alto, Cisco, Citrix, and NetApp solutions. </li> <li>Strong understanding of infrastructure services including compute, storage, network, and security. </li> <li>Experience with project management, ITSM, ITIL, and troubleshooting complex problems. </li> </ul> Desired Experience: <ul> <li>Experience with IBM AS/400/IBM Power Systems, multiple database platforms, data protection software, SharePoint, Microsoft Project, AIX Unix, and RHEL. </li> <li>Familiarity with Cisco Routing and Switching, Palo Alto, Riverbed, Infoblox, and multiple virtualization or container-based technologies. </li> </ul> If you are interested in learning more about the Senior Solutions Architect opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #LI-Onsite #LI-RS1 <h4><a href="https://jobs.inceed.com/job/29109" target="_blank">To Apply for this Job Click Here</a></h4> <h4>I want more jobs Like this in My inbox.</h4> <a href="#"> Job alerts </a> <h5> Share This Job </h5> <a href="https://www.facebook.com/sharer.php?u=https://jobs.inceed.com/job/29109-sr-security-solutions-architect-tulsa-oklahoma/" target="_blank"> </a> <a href="https://twitter.com/intent/tweet?url=https://jobs.inceed.com/job/29109-sr-security-solutions-architect-tulsa-oklahoma/" target="_blank"> </a> <a href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://jobs.inceed.com/job/29109-sr-security-solutions-architect-tulsa-oklahoma/" target="_blank"> </a> Copied <a href="#"> </a> <h5> Share This Job </h5> <a href="https://www.facebook.com/sharer.php?u=https://jobs.inceed.com/job/29109-sr-security-solutions-architect-tulsa-oklahoma/" target="_blank"> </a> <a href="https://twitter.com/intent/tweet?url=https://jobs.inceed.com/job/29109-sr-security-solutions-architect-tulsa-oklahoma/" target="_blank"> </a> <a href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://jobs.inceed.com/job/29109-sr-security-solutions-architect-tulsa-oklahoma/" target="_blank"> </a> Copied <a href="#"> </a> <h4> Apply Now </h4> "*" indicates required fields <h2> About Us </h2> Inceed is a staffing and recruiting team full of people-loving people. Specializing in the IT and Finance &amp; Accounting fields, we thrill at the opportunity to help you discover the next step in your career or, as we call it, your “something better”. And with the broad reach of our multiple branches, we’re able to do so nationwide. It feels weird tooting our own horn, but we are super proud to be: (same list awards and recognitions) Once we synch up with you to discuss a job posting, we value connection above all else. After all, how can we know if it’s a culture fit, a lifestyle fit, a passion fit, if we don’t truly know the person behind the resume?

Inceed

Sr. Security Solutions Architect

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. The Scaled Technical Account Manager (Scaled TAM) oversees and supports a scaled portfolio of enterprise users by leveraging automated tools, standardized processes, and proactive engagement techniques. This role focuses on consistent, high-quality account management rather than individualized, deep-dive engagements. The Scaled TAM ensures that all assigned users receive timely technical guidance, health checks, and adoption strategies. Additionally, they work cross-functionally across internal Stripe teams and provide an elevated support experience. If you embody a user-first and consultative mindset and are a keen problem solver, we want to hear from you. <h2 id="what-youll-do">What you’ll do</h2> <h3 id="responsibilities">Responsibilities</h3> Portfolio Management &amp; Monitoring <ul> <li>Manage a scaled book of enterprise user accounts, typically at a higher ratio. </li> <li>Use dashboards and reporting tools to identify usage trends, spot red flags, and forecast potential risks. </li> <li>Bring a builder mentality as you scale and grow the segment and set the strategic direction for user support and engagement. </li> </ul> Proactive User Engagement <ul><li>Develop one-to-many outreach programs, such as webinars and value-add activities, addressing common challenges and best practices. </li></ul> Conduct routine technical health checks to spot areas of improvement for Stripe’s users.Support Experience <ul> <li>Be directly accountable for analyzing and improving their support experience and providing contextual insight regarding users’ experience with support. </li> <li>Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the user. </li> <li>Collaborate with Engineering and other Operations teams to diagnose and solve technical user problems. </li> <li>Coordinate escalations for complex or high-impact incidents. </li> </ul> Customer Advocacy <ul> <li>Deliver an elevated services and support experience (fast, smart, concise, human, accurate, and informed) to your assigned users and internal stakeholders. </li> <li>Represent user priorities within the Operations org via support channels, documentation or product/feature feedback or development. </li> </ul> Knowledge Base &amp; Process Improvement <ul> <li>Analyze and optimize our support documentation and processes, and develop best practices to improve users’ experiences and help scale operations. </li> <li>Collaborate internally to streamline operational workflows and enhance efficiency. </li> </ul> Collaboration &amp; Team Alignment <ul> <li>Partner with other TAMs, Customer Success Managers, and Account Executives to ensure consistent customer experiences throughout the user lifecycle. </li> <li>Communicate proactively with leadership about progress against portfolio targets and any resource or process needs. </li> </ul> <h2 id="who-you-are">Who you are</h2> We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>2+ years of experience in operations or account management roles, preferably in payments, fintech, or a similarly fast-paced industry </li> <li>Familiarity with ticketing systems (JIRA, Zendesk) and CRM platforms (Salesforce, Gainsight, etc.) </li> <li>Proficiency in data analytics and reporting (Power BI, Tableau, or similar) to interpret account health metrics </li> <li>Demonstrated experience understanding APIs, integrations, or common technical troubleshooting steps (depending on product focus) </li> <li>Demonstrated experience understanding SQL and ability to write, edit and understand basic SQL queries (ability to query data within databases) </li> <li>Ability to problem solve with minimal guidance in a rapidly changing environment while navigating ambiguity </li> <li>Demonstrated technical aptitude and prior experience with data analysis and use of technical tools to troubleshoot user issues </li> <li>Willingness to learn new technologies and product features and functionality </li> <li>Excellent communication skills and ability to engage with users at scale through written content (newsletters, webinars) and virtual sessions </li> <li>Strong time management and organizational abilities to balance multiple accounts and outreach programs </li> <li>A customer-first mindset with the ability to quickly build rapport, instill confidence, and drive adoption </li> <li>Ability to collaborate with cross-functional teams to achieve desired results </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business) or equivalent experience </li> <li>Experience in high-volume user management or portfolio-based customer success models </li> <li>Prior exposure to automation or one-to-many engagement strategies (creating webinars, developing email campaigns, etc.) </li> <li>Experience working with data and ability to analyze user feedback patterns and provide insights to drive improvements </li> <li>Experience in product, consulting, or project management </li> <li>Industry knowledge specific to payments, fintech, or compliance frameworks </li> </ul> Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual US base salary range for this role is $88,900 - $133,300. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations Chicago Team Operations Job type Full time <a href="#"> Apply for this role </a>

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