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<p>Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.</p><p>The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable’s features and capabilities.</p> <p>As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable’s features and capabilities.</p> <p>This role will follow U.S. Eastern Time business hours, though shifts may vary based on the evolving needs of the business.</p> <h1><strong>What you'll do</strong></h1> <ul> <li>Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). </li> <li>Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes.</li> <li>For complex issues, you’ll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer.</li> <li>Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. </li> <li>Contribute to the continuous growth of Airtable’s knowledge base by creating and updating helpful resources based on customer interactions. </li> <li>Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes.</li> </ul> <h1><strong>Who you are</strong></h1> <ul> <li>You have experience with Airtable, whether personally or professionally, and you’re excited about helping others discover how it can transform their business.</li> <li>You’ve worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success.</li> <li>You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences.</li> <li>You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions.</li> <li>You're naturally curious, and you thrive in environments where you’re expected to dive deep into technical issues and continuously learn.</li> <li>You have a strong, self-driven desire to exceed expectations and continuously improve your performance.</li> <li>You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus.</li> </ul> <p>Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your <a href="https://drive.google.com/file/d/1jAj2by1bto5g8Xqn9hWNAwPOMGNd_fM6/view?usp=sharing" target="_blank">EEO rights as an applicant</a><strong>. </strong></p> <p>VEVRAA-Federal Contractor</p> <p>If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our <a href="https://airtable.com/shrq13fCV8h1sx2t8" target="_blank">Accommodations Request Form</a> and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.</p> <p>#Remote-LI</p>    <p>Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.</p> <p>Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out <a href="https://airtable.com/careers/life-at-airtable" target="_blank">Life at Airtable</a>.</p>  For work locations in the San Francisco Bay Area, New York City, and Los Angeles, the base salary range for this role is:  $80,800—$105,300 USD    For all other work locations (including remote), the base salary range for this role is:  $72,700—$94,700 USD   <p>Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking <a href="https://www.airtable.com/company/personnel-privacy-notice" target="_blank">here</a>.</p>

Airtable

Enterprise Technical Support Specialist

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. <br> The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals. <br> Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.  <br> The Governance Risk and Compliance Sr. Analyst role will be a core member of Ro’s GRC team. The GRC team enables Ro to manage risk by vigorously assessing our operations against leading compliance frameworks and standing legislation. This individual contributor role will be a key player leading audit readiness program and other key risk initiatives. <br><h3>What You'll Do:</h3> <ul> <li>Lead Audit Readiness program, overseeing and driving Ro’s audit readiness initiatives for both internal and external audits, ensuring full preparation and alignment with compliance requirements.</li> <li>Own and maintain the cyber risk register, collaborating with risk owners to quantify risks and develop remediation plans.</li> <li>Own Ro’s security and privacy policy program.</li> <li>Develop and lead a risk and privacy analytics program that provides business context, supporting informed decision-making.</li> <li>Performing vendor risk assessments.</li> </ul><h3>What You'll Bring To The Team: </h3> <ul> <li>5 years’ experience working with risk and compliance frameworks (HIPAA, NIST, HITRUST, SOC2, PCI)</li> <li>3 years of demonstrated success in audit readiness activities</li> <li>Understanding of digital eCommerce platforms, electronic health records (EHR) systems, and traditional business-enabling IT services</li> <li>Knowledge of cloud computing platforms (e.g., Amazon Web Services, Microsoft Azure, Google Cloud) and their security and compliance features. </li> <li>Experience with automated, continuous compliance tools such as Vanta, Drata or Tugboat</li> <li>Expertise in using Looker (or similar BI tool) to create dashboards, generate reports, and visualize GRC data for stakeholders, with a focus on simplifying complex data into actionable insights.</li> <li>Ability to automate data ingestion, transformation, and reporting processes using scripting languages such as Python or JavaScript, particularly for integrating and managing data from APIs.</li> <li>Strong analytical and root cause analysis skills</li> <li>Demonstrated the ability to operate with fortitude and finesse while navigating compliance topics with stakeholders.</li> <li>Kindness, and an ability to communicate to all levels of the organization</li> </ul><h3>Bonus Points: </h3> <ul><li>Strong experience in GRC applications such as OneTrust or Archer</li></ul><h3>We've Got You Covered:</h3> <ul> <li>Full medical, dental, and vision insurance + OneMedical membership</li> <li>Healthcare and Dependent Care FSA</li> <li>401(k) with company match</li> <li>Flexible PTO</li> <li>Wellbeing + Learning &amp; Growth reimbursements</li> <li>Paid parental leave + Fertility benefits</li> <li>Pet insurance</li> <li>Student loan refinancing</li> <li>Virtual resources for mindfulness, counseling, and fitness</li> </ul>The target base salary for this position ranges from $133,500 to $157,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. <br> Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). <br> At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. <br> See our California Privacy Policy <a href="https://ro.co/job-applicant-privacy-policy/" target="_blank">here</a>.

2 IT Jobs in New York, NY, USA