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Job Description: About us: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for leading the most complex technical designs that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include facilitating deployment of the most complex technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include consistently looking for opportunities to improve the reliability and efficiency of implementing the services, and influencing a culture of innovation and continuous improvement. Overview: The Senior Cloud Engineer will be responsible for leading design, implementation, and maintenance of critical Cloud provided Identity systems . This role involves leading work efforts from inception to lifecycle management i.e. identity creation, root accounts analysis following all the best practices. Ability to develop detailed architectural diagrams to meet complex business/technical requirements. Candidate should have in depth knowledge about AWS, Azure Cloud environment. With specific knowledge about Identity Services. Responsibilities: <ul> <li>Serves as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes</li> <li>Develops software solutions to address manual and repeatable work or inefficient processes and contributes to the technology strategy for end-to-end engineering solutions and provides feedback to the architecture teams</li> <li>Translates business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies</li> <li>Participates in various steering committees for technical and infrastructure service domains</li> <li>Leads the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose</li> <li>Mentors and guides team members to ensure system design technology solutions comply with enterprise system design and engineering standards</li> <li>Creates an inclusive and healthy working environment and help to resolve organizational impediments/blockers</li> </ul> Required Qualifications: <ul> <li>7+ years of Cloud Engineer with architecture experience that includes designing, implementing and maintaining complex enterprise scale solutions security systems</li> <li>Overarching broad and deep technical knowledge of various Cloud related Identity systems</li> <li>Hands-on experience and advanced knowledge of implementing and supporting Entra ID</li> <li>Hands-on experience and advanced knowledge of implementing and supporting AWS Identity Center and AWS IAM</li> <li>Hands-on experience implementing security services on AWS and Azure</li> <li>Extensive knowledge of Identity best-practices, latest security threats/trends and mitigation thereof</li> <li>Advanced scripting experience and capabilities using python PowerShell, and/or similar technologies</li> <li>Deep, in-depth working knowledge MFA, SSO and federation technologies​</li> <li>Experience and confidence to be the subject matter expert (SME) in an environment of this size and scale in order to coordinate technical efforts and resolve issues across multiple teams</li> <li>Excellent communication skills, including proven experience effectively communicating technical challenges and solutions to peers, customers and senior management</li> <li>General understanding of Certificate Authorities and PKI</li> <li>Advanced knowledge of authentication tools and services</li> <li>Extensive experience using various technologies such as REST, WebApi, SQL, ORM, IoC, Unit Testing, Integration Testing, CI/CD, Terraform Enterprise</li> <li>Ability to write intermediate to advanced LDAP queries</li> </ul> Desired Qualifications: <ul> <li>Bachelor's degree in Computer Science, Information Security, or relevant experience</li> <li>Certifications of Microsoft Azure Security Engineer (AZ-500) or AWS Certified Security Specialty</li> <li>Encryption and key management tools, processes and procedures</li> <li>Secrets management tools, processes and procedures</li> <li>Strong scripting experience</li> </ul> Skills: <ul> <li>Adaptability</li> <li>Business Acumen</li> <li>Production Support</li> <li>Solution Design</li> <li>Stakeholder Management</li> <li>Automation</li> <li>Influence</li> <li>Innovative Thinking</li> <li>Solution Delivery Process</li> <li>Technical Strategy Development</li> <li>Application Development</li> <li>Architecture</li> <li>Collaboration</li> <li>Project Management</li> <li>Result Orientation</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Cloud Identity Architect

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description The Client Account Management team handles all Client Onboarding and Monitoring for Global Treasury, Banknote and Global Bulk clients. The Senior Operations Analyst will be responsible for Transaction Monitoring, Product Setup, Foreign Exchange Confirmations, SWIFT MT300 processing, representing department manager on meetings &amp; projects during absences, and various other functions as assigned. Hours of operation range from 7:00 am to 6:00 pm EST daily, however, shift hours are subject to change as business needs arise to ensure sufficient coverage for support functions. Required to work different shifts including statutory holidays as required, based on departmental needs, The Senior Operations Analyst will report to the Department Manager. Responsibilities <ul> <li>Monitor and investigate transactions on the GTMS (Global Treasury Monitoring) and AOC (Approval Officer Communication) queues. </li> <li>Foreign Exchange Confirmations and SWIFT MT300 processing </li> <li>Maintain client database for various Lines of Business</li> <li>Address and respond to inquiries from business partners </li> <li>Complete various accounting entries </li> <li>Representing department manager on meetings &amp; projects during absences</li> <li>Archiving and controlling of department records</li> <li>Other administrative duties, as assigned including month end reporting requirements and daily queries to support department and preparation of reports </li> <li> Required to work different shifts including statutory holidays as required, based on departmental needs</li> </ul> Qualifications <ul> <li>Working knowledge of GBS, AS400, and On-line support an asset</li> <li>Proficiency with Microsoft Office applications and computer skills</li> <li>Knowledge of the banks Treasury products and understanding of payment processing and investigation experience an asset </li> <li>Excellent communication, organizational and problem solving skills</li> <li>Demonstrated ability to work independently with minimal supervision and also a team player</li> <li>Ability to meet established deadlines in a fast paced environment</li> <li>Willingness to learn and take on new tasks</li> <li>Experience in financial services preferred but not required</li> </ul> Other Qualifications <ul> <li>Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions</li> <li>Excels in working among diverse viewpoints to determine the best path forward</li> <li>Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner</li> <li>Commitment to challenging the status quo and promoting positive change</li> <li>Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base</li> <li>Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world</li> </ul> What Bank of America Offers Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees. Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization. Bank of America is an Equal Opportunity Employer. Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Sr. Operations Analyst - Client Account Management

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Architect - Phone Numbers and Compliance About the job Twilio seeks a visionary leader to guide the development of key systems within Phone Numbers and Compliance areas of our product portfolio. This role will drive strategic initiatives, ensuring our products are robust, scalable, and aligned with Twilio’s commitment to innovation and customer trust. As a senior leader, you will shape the future of our architecture, influence cross-functional teams, and set the standard for excellence across multiple engineering teams.Responsibilities In this role, you will: <ul> <li>Define and drive the strategic vision for Twilio’s architecture, ensuring alignment with business goals and industry best practices.</li> <li>Lead and mentor a team of high-performing architects and engineers, fostering a culture of innovation, collaboration, and continuous improvement.</li> <li>Ensure world-class reliability, scalability, and security for all the products we build.</li> <li>Mentor other architects and engineers on the team throughout their journey.</li> <li>Influence and guide architectural and product decisions, balancing long-term vision with immediate business needs</li> <li>Represent Twilio as a thought leader in the industry, contributing to forums, conferences, and partnerships.</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>15–20 years of relevant industry experience, including 5+ years in senior architecture roles</li> <li>Extensive leadership experience in scalable architecture, including a proven track record of leading large, cross-functional engineering teams.</li> <li>Demonstrated ability to set technical direction and lead organizations through complex architectural transformations.</li> <li>Experience designing scalable and resilient enterprise-grade platforms and applications</li> <li>A recognized thought leader with a demonstrated ability to set strategic direction and execute with a bias for action.</li> <li>Skilled at balancing long-term strategies with short-term business priorities, enabling pragmatic and sustainable solutions.</li> <li>Proven ability to design scalable, secure, and fault-tolerant systems iteratively and evolutionarily.</li> <li>Strong experience improving quality and operational processes, commitment to implementing best engineering practices across the organization.</li> <li>Deep cloud expertise with hands-on experience in cloud ecosystems (e.g., AWS, GCP, or Azure), preferably in AWS.</li> <li>Exceptional written and verbal communication skills, with the ability to effectively articulate architectural concepts to technical and non-technical audiences.</li> <li>Strong collaborator, able to influence and build productive relationships across engineering, product, and business teams.</li> <li>Passionate about enabling other architects and engineers through leadership, mentoring, and driving efficient, well-informed decision-making.</li> <li>Skilled at articulating and sharing the vision with customers and synthesizing their business needs to influence strategy and future direction. </li> </ul> Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $245,800.00-$308,200.00</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $260,200.00-$325,300.00</li> <li>Based in the San Francisco Bay area, California: $289,100.00-$361,400.00</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until June 20th, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Senior Architect , Phone Numbers and Compliance

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures. Responsibilities: <ul> <li>Maintains accuracy of client portfolio using internal and external comparison tools</li> <li>Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling</li> <li>Explores methods to enhance processes, further reduce risks, and boost client experience</li> <li>Partners with colleagues on the trade and sales support teams, as well as external agents</li> <li>Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting</li> <li>Escalates potential risks and exposures to manager in a timely manner</li> <li>Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Critical Thinking</li> <li>Data Collection and Entry</li> <li>Recording/Organizing Information</li> <li>Research</li> <li>Fraud Management</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Problem Solving</li> <li>Quality Assurance</li> <li>Risk Management</li> <li>Adaptability</li> <li>Customer and Client Focus</li> <li>Prioritization</li> <li>Result Orientation</li> <li>Written Communications</li> </ul> Line of Business Job Description Full Time Employee to support the AML Onboarding process. The team covers new client onboarding, expansion, data maintenance as its core activities and are responsible for completing AML/CDD checks in line with country standards and CIP/CDD procedures. Responsibilities: <ul> <li>Perform document gap analysis by reviewing available documentation and evaluating information available publicly or through vendors for multiple LATAM jurisdictions</li> <li>Liaise with sales/Fulfillment teams to obtain and validate correct documentation</li> <li>Process AML/CDD by enriching onboarding requests in KYC Core system and performing enhanced due diligence as required</li> <li>Support creation of key business metrics</li> <li>Liaise with internal departments to support KYC issues - Involvement in ad hoc projects for new processes or industry initiatives</li> <li>Participate in remediations, internal/external Audits Requirements</li> <li>Experience in similar role</li> <li>Control focused mindset and good understanding of regulatory and reputational risks</li> </ul> Requirements: <ul> <li>Excellent communications skills and ability to present to an audience.</li> <li>Ability to work under pressure in a team environment.</li> <li>Ability to liaise with all levels of the firm and people with different experiences and backgrounds.</li> <li>Knowledge of AML regulation</li> <li>Advanced English Language (Portuguese a plus)</li> <li>ICA/ACAMS (Desired)</li> <li>Self-motivated Bank of America is an equal opportunities employer.</li> </ul> Other Qualifications: <ul> <li>Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions</li> <li>Excels in working among diverse viewpoints to determine the best path forward</li> <li>Experience in connecting with a diverse set of clients/stakeholders to understand future business needs – is a continuous learner</li> <li>Commitment to challenging the status quo and promoting positive change.</li> <li>Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base</li> <li>Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world</li> </ul>

AML Onboarding Analyst

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.We're looking for an experienced, motivated Senior Technical Program Manager to oversee high visibility programs for our team and streamline our processes for building great customer and merchant products. As our products scale in complexity to meet our accelerating business and expanding product lines, our program management practices need to scale with it. You will help our Product and Engineering teams develop processes and frameworks for building quality software, while evaluating new technology developments to drive potential features and products. What You’ll Do: <ul> <li>Drive complex, multi-disciplinary, and highly visible technical programs in service of our team’s mission of expanding our consumer product suite and platform capabilities</li> <li>Coordinate across engineering teams and non-engineering stakeholders through the full program lifecycle to plan requirements, identify risks, manage program schedules, and communicate clearly with cross-functional partners across the company</li> <li>Understand technical implementation at the architecture level and propose technical alternatives, ask questions that clarify priorities and push the team to be effective, and develop domain and technical knowledge</li> <li>Partner with Product and Engineering to plan requirements, identify risks, manage program schedules, and drive alignment with cross-functional partners across the company</li> <li>Track progress, resolve dependencies, evaluate risks, and communicate status to upper management and project stakeholders, and engage the project teams to achieve goals</li> </ul> What We Look For: <ul> <li>Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience</li> <li>5 years of proven experience managing technical programs </li> <li>Passion and drive to change consumer finance for the better</li> <li>Organized and strategic approach to collaborating across multi-disciplinary teams</li> <li>Obsesses over getting the details right but knows how to ship on time</li> <li>Working and driving strategic programs and building a remote friendly culture.</li> <li>Track record of successfully driving complex large technology applications and geographically distributed backend systems.</li> <li>Track record of strong stakeholder management with Engineering, Product, Design, Analytics, and other cross-functional teams.</li> <li>Prior experience in FinTech, Payments or Commerce is a plus.</li> </ul> Pay Grade - L Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $160,000 - $210,000 USA base pay range (all other U.S. states) per year: $142,000 - $192,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Senior Technical Program Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Position Summary: Seeking a talented and experienced Key Management Service (KMS) Operations resource to join our team. In this role, you will be responsible for ensuring the reliability, scalability, and security of a robust key management infrastructure. Work closely with our engineering, operations, and security teams to design, implement, and maintain highly available and performant KMS solutions.​ Responsibilities: <ul> <li>Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems</li> <li>Mentors other team members and provides technical leadership</li> <li>Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment</li> <li>Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications</li> <li>Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly</li> <li>Deploy, and maintain key management infrastructure to meet security and compliance requirements.</li> <li>Monitor and optimize the performance and scalability of KMS Infrastructure.</li> <li>Implement and enforce security best practices to protect sensitive data and cryptographic keys.</li> <li>Collaborate with Engineering and other cross-functional teams to implement automated workflows for key lifecycle management.</li> <li>Participate in on-call rotations and respond to incidents in a timely manner.</li> <li>Conduct post-incident reviews and implement preventive measures to minimize the risk of recurrence.</li> <li>Stay up-to-date with industry trends and emerging technologies related to key management and cryptographic standards.</li> </ul> Required Qualifications: <ul> <li>Hands on experience working on Linux/Unix and/or Windows server platforms</li> <li>Strong understanding of cryptographic principles and key management best practices</li> <li>Experience working knowledge of Hardware Security Modules (HSM) such as Thales HSM or Cipher Trust Manager.</li> <li>Experience with key management systems such as AWS KMS, Azure Key Vault, or Google Cloud KMS.</li> <li>Proficiency in at least one programming language (e.g., Python, Java, Go) and experience with automation tools (e.g., Ansible, Terraform).</li> <li>Excellent troubleshooting and problem-solving skills.</li> <li>Strong communication and collaboration skills.</li> <li>Familiarity of Incident and Problem Management systems like Remedy or ServiceNow.</li> <li>Ability to work independently and as part of a team in a fast-paced environment.</li> </ul> Desired Qualifications: <ul> <li> Deep understanding of Key Management practices.</li> <li>Thales HSM, Cipher Trust Manager, Linux, Scripting</li> <li>Ability to quickly learn new technologies</li> <li>Experience with Industry monitoring tools</li> <li>Prior experience with Operating critical Infrastructure or Application environments</li> <li>Problem solving skills with the ability to troubleshoot and resolve issues related to key management services, including encryption, decryption, and key rotation</li> </ul> Skills: <ul> <li>Innovative Thinking</li> <li>Production Support</li> <li>Result Orientation</li> <li>Risk Management</li> <li>Solution Design</li> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Influence</li> <li>Solution Delivery Process</li> <li>Architecture</li> <li>Automation</li> <li>DevOps Practices</li> <li>Project Management</li> <li>Stakeholder Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Technology Operations Specialist II - Key Mgmt. Systems

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. About the Role: The ServiceNow Knowledge Process Analyst is a key role within the Technology Service Management Office, a group that enforces standardized governance methods across all ITSM processes. This net new role in the organization will manage day-to-day governance, operations and continual improvement for technology request management and technology knowledge management within the scope of those capabilities on the ServiceNow platform. In addition to managing the process day to day, this role will build and manage relationships with teams who execute the process to ensure their adherence and success. Key responsibilities: <ul> <li>Participate in the day-to-day of operation of process controls to ensure consistent and efficient execution</li> <li>Participate in developing, monitor, and report on key process metrics to track performance, identify trends, and drive improvements</li> <li>Identify risks and issues and support mitigation, coordinating with partners as needed</li> <li>Collaborate with cross-functional teams to ensure onboarding of partners into use of the ServiceNow catalog with its request process and into use of ServiceNow knowledge management are trained on requirements and control execution</li> <li>Deliver ongoing training to refresh partner understanding and share improvements</li> <li>Participate in support for evaluations of the process by lines of defense</li> <li>Create and maintain process documentation, including procedures</li> <li>Participate in performance improvement efforts, including identifying opportunities, designing selected improvements, and ensuring comprehensive implementation</li> <li>Perform other duties as assigned </li> </ul> Required Experience: <ul> <li>Minimum of 3 years of experience as a process manager for an IT Service Management process</li> <li>Minimum of 1 years of experience managing controls for an ITSM process</li> <li>Strong understanding of knowledge management and/or technology service request management</li> <li>Understanding of service catalog use, structure, and operation</li> <li>Understanding of ITSM portals</li> <li>ITIL v3 Foundation Certification</li> <li>Experience operating a process on the ServiceNow ITSM platform</li> </ul> Desired Experience: <ul> <li>Strong collaboration and relationship building skills</li> <li>Strong risk, issue and control management skills</li> <li>Superb written communication skills, with a keen eye for detail</li> <li>Proven ability to quickly learn and understand complex subject matter</li> <li>Self-starter with ability to handle multiple assignments simultaneously</li> </ul> Skills: <ul> <li>Controls Management</li> <li>Issue Management</li> <li>Monitoring, Surveillance, and Testing</li> <li>Quality Assurance</li> <li>Risk Management</li> <li>Analytical Thinking</li> <li>Attention to Detail</li> <li>Critical Thinking</li> <li>Problem Solving</li> <li>Written Communications</li> <li>Decision Making</li> <li>Innovative Thinking</li> <li>Prioritization</li> <li>Recording/Organizing Information</li> <li>Research</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

ServiceNow Knowledge Process Analyst

Position Details Req ID req1399 Job Title MASTER DATA ANALYST I Division Corporate Shift First Shift Job Summary Job Summary Applies fundamental knowledge of principles, theories, concepts and industry practices and standards in the area of Master Data maintenance including managing of policies and procedures, research and policy change implementation to ensure compliance to regulations and laws that apply to Aerospace and Defense. Essential Functions &amp; Key Responsibilities <ul> <li>Solves problems of limited scope and complexity relative to developing comprehensive Master Data procedures and guidelines and processing of SAP Master Data requests that apply to aerospace and defense. Management applies close to moderately close supervision and review of work performed.</li> <li>Assist with executing short and long-term policy priorities; build support for multi-department policy change by working directly with management and affected departments.</li> <li>Assists in providing technical support on policy issues to government officials and partners to advance policy goals.</li> <li>Consolidates, reviews and processes all requests for Master creations, changes and deletions; requests are subject to response in accordance with service level agreements.</li> <li>Maintains tracking and communicates this information to management via aging reports and prioritization of quick-turn items.</li> <li>Reviews all requests and ensures that data is accurate in the system.</li> <li>Maintains and updates all Master Data documentation and ensures that it is available to all the necessary groups via the intranet and hard copy; communicates all changes in a timely manner.</li> <li>Analyzes information and troubleshoots problem areas with the appropriate departments and perform corrective actions as necessary.</li> <li>Periodically reviews the rules and accuracy of the Master Data with all affected user groups within the company.</li> <li>Works with peers to ensure that all understand the master data guidelines and procedures to ensure that the data is accurate, and fields are populated correctly; maintain and develop relationships with other departments and management to manage a uniform policy and procedure process.</li> <li>Provide written and oral documentation, as needed.</li> </ul> Performs other duties as required. These duties may include assignments in job classifications and departments other than the primary assignment. Minimum Qualifications Education Requirements Minimum 4 Year / Bachelors Degree. Supply Chain Management or other related discipline. If applicable, a combination of experience and training may be substituted for the education requirement.Experience Requirements 0-2 year(s) Related experience and/or training. Skills and Competencies <ul><li>Must be able to arrive at work on time, work onsite, and attend regularly.</li> <li>Must be able to read and write the English language, perform basic mathematical calculations and learn to interpret and comprehend company policies, procedures, safety instructions, and other like documents used in an aerospace manufacturing environment.</li> <li>Competent in the use of standard software applications such as Microsoft Word and Excel and operate standard office equipment.</li> <li>Makes telephone and direct personal contact with internal and external personnel and makes formal presentations to small or large groups.</li> <li>Ability to conduct policy research</li> <li>Good analytical and organizational skills.</li></ul> Skills and Work Requirements Physical Requirements Physical Requirements Must be able to work in excess of eight (8) hours per day and five (5) days per week, if required. Additionally, those who work at NORDAM Repair Division must be able to ascend and descend stairs. Demand - Frequency Walk - Frequent Use hands to handle or feel or manipulate - Frequent Reach with hands and arms - Frequent Stoop, kneel, crouch, or crawl - Occasional Talk and hear - Frequent Use close vision, depth perception, and ability to adjust - Constant Travel between facilities (drive) - Occasional Stand - Occasional Climb Stairs - Occasional Weight - Frequency 25 pounds - Occasional Work Environment Work Environment While performing the duties of this job, the Stakeholder is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate. Supervision Supervision <ul><li>Follows well established policies and practices as assigned by immediate supervision.</li> <li>Follows specific, detailed instructions as to tasks, methods and results.</li></ul> EEO Statement The NORDAM Group LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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