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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description An opportunity has opened up to support Global Market Operations within the APAC Funding &amp; Cash Management team. The position will require you to work closely with treasury dealers, securities settlements and other internal departments to manage day-to-day requirements. These include meeting daily cash cut-offs for payments, trade settlements and balance management of accounts while collaborating with the internal teams and stakeholders. Funding &amp; Cash Management is a very fast paced, dynamic business and will require someone that is able to prioritize work load, meet deadlines and respond well under pressure. Responsibilities: • Process payments and funding in an accurate and timely manner • Provide accurate and timely calculation of the bank’s daily obligations across multiple entities • Investigate discrepancies to align funding projections figures across different business units • Investigate and analyze discrepancies between cash and ledger. • Support treasury on desk and stakeholders on various queries and projects relating to funding and payments • Any other ad hoc duties/projects as required and assigned Requirements: - A Bachelor's degree or equivalent - Open to fresh graduates - Proactive, confident and detail focused. Ability to coordinate with Treasury and Operational teams independently. - Excellent communications skills. - Ability to work under pressure in a team environment and demonstrate experience meeting multiple daily cut-off's. Ability to liaise with all levels of the firm and people with different experiences and backgrounds - Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate - Strong team player able to work well independently and collaboratively with peers and stakeholders. - Meticulous attention to detail. - Strong analytical skills

Bank of America

Officer, Ops Analyst MKTS (Global Funding & Cash Mgmt), Global Markets Operations

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Process Overview* The Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information. The Application Management and Continous Delivery (AMCD) team operates as an Agile Service team. We offer a set of services to CST and/or GIS as a whole, some more internally focused, some externally. It identifies and addresses vulnerabilities, Capacity scoping and planning for new infrastructure, Review/revision/expansion of MRDs, monitoring approaches based on the AMCD Policy and performs deployements through CI/CD Job Description* Bank of America is seeking a highly motivated L3 DevOps engineer to join our Global Information Security team. Candidate should be comfortable working with development teams to identify potential issues in both development and production environments. This person will join an agile service team focused on daily production service delivery and application deployment, taking a key role in Deployments, infrastructure planning, engineering, environment design and management for commercial and custom software applications. Responsibilities* Bank of America is seeking a highly motivated L3 DevOps engineer to join our Global Information Security team. Candidate should be comfortable working with development teams to identify potential issues in both development and production environments. This person will join an agile service team focused on daily production service delivery and application deployment, taking a key role in infrastructure planning, engineering, environment design and management for commercial and custom software applications. You will be an individual contributor responsible for researching, implementing, and supporting complex IT engineering tasks as a part of an agile Engineering Services team. Your tasks will include: • Collect information to analyze and evaluate existing or proposed systems. • Research, plan, install, configure, troubleshoot, maintain, and upgrade operating systems, hardware and software interfaces. • Apply an understanding of network fundamentals and security best practices with the ability to understand how the infrastructure communicates as a low level and how the system functions at a high level. • Must have a troubleshooting/problem solving mindset Requirements* Education* B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization) Certifications If Any DevOps Experience Range* 7-8 years Foundational skills* • A strong understanding and experience with containers and OpenShift or Dockers • Experience using CI/CD tools including Jenkins, Ansible, Subversion, Git, JIRA and Confluence • Production engineering/operations experience (minimum 5-7 years) • Strong experience as a Windows server Systems Admin/Engineer with the ability to troubleshoot and perform root-cause analysis in a complex environment. • Strong experience supporting and managing Web Based applications using IIS • Strong Experience using and setting up monitoring tools for monitoring health and performance of Web based applications. (ITRS, Nagios, SiteScope, Foglight, Splunk, Dynatrace) • Familiarity with MS-SQL, Oracle and familiarity how to perform basic queries if needed. • Experience in supporting infrastructure in a large enterprise environment • Good understanding of Change and Incident Management processes • Understanding of Agile projects, roles, and development support • Be able to run and bring to completion multiple competing projects. • Detail oriented work ethic. • Aptitude to independently learn new technologies • Strong written &amp; verbal skills combined with a passion for collaboration and teamwork. Desired skills • Background in Red Hat Linux administration a major plus • Scripting and automation with Visual Basic, Perl, python or PowerShell in a DevOps environment • Experience with patching of Windows servers and hosted applications. • Good understanding of various protocols such as http/https/tcp/smtp/snmp/dns Work Timings* 11:30 AM to 8.30 PM IST Job Location* Hyderabad; Chennai

Sr Analyst - Apps Prog

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. The Information Security Officer will be a member of the Business Information Security Officer's (BISO) organization and work closely with the line of business and their COOs and their supporting technology teams from the Chief Information Officers (CIOs)/Chief Technology Officers (CTOs). In this role, you will be supporting a group/team to develop a deep understanding of the business in order to have specialized information security risk-based discussions. This relationship will ensure a focus on the right risk priorities. You will also provide guidance on information security topics, policies and controls. Scale/Scope: • Contribute to the ongoing information security initiatives and improvements development, implementation and maintenance of information security for the line of business (LOB) • Serves as an Information Security subject matter expert and liaison with GIS teams and participates in the development, implementation and maintenance of information security programs for both the line of business (LOB) and the enterprise • Provides guidance and advocacy regarding the prioritization of LOB investments that impact information security • Advises LOB management on risk issues related to information security and recommends actions in support of the bank's wider risk management and compliance programs • Monitors information security trends internal and external to the bank and keeps LOB leadership informed about information security-related issues • Manages information security control alignment reporting to LOB Leadership. Risk Management: • Drives GIS/LOB risk deliverables • Collaborates with risk partners on info security critical priorities • Participates in senior LOB specific Risk Management &amp; Business Continuity Routines • Identifies and measures global information security (GIS) controls on most critical business processes or channels Required Skills: • 2-5 years of experience in technology and 5 + years in information security • Must display subject matter experience in application security, vulnerability testing, system testing, and/or Agile lifecycle management • Strong LOB knowledge/experience for the type of business they are aligned to (e.g..CSBB/GBM) • 1-2 years of risk management experience or direct participation in risk management processes, including application risk classification and application control assessments. • Experience giving presentations and superb communication skills Shift:1st shift (United States of America) Hours Per Week: 40

Business Information Security Officer (BISO) - Technology

We are looking for a Regional Sales Manager to join our team. This will be a home-based position, and the person can be located in any location any location near a major airport in the Western US or Canada including California, Colorado, Utah, Idaho, Montana, North/South Dakota, Oregon, Washington, Nevada, New Mexico. What you will do as the Regional Sales Manager - West Coast: The Regional Business Development Manager is responsible for discovering and securing new project opportunities from clients within Western US &amp; Western Canada. The Regional Business Development Manager will strengthen relationships with existing clients as well as discover and develop relationships with new clients. The individual works closely with the estimating team to establish proposal strategy and prepare for smooth project execution upon award. The Regional Business Development Manager must effectively track and update the sales forecast accordingly. Key Duties and Responsibilities for Regional Sales Manager: <ul> <li>Schedule meetings and optimize travel plans based on client engagement and sales potential priority.</li> <li>Reach out to prospective clients to understand new opportunity potential.</li> <li>Follow up with existing clients to check on existing system performance and discover new project opportunities.</li> <li>Educate engineering firms about Controls Southeast’s and O’Brien’s technologies and collaborate on specifying the proper solution technologies in client project specification documents.</li> <li>Prepare and execute presentations for large groups of engineering and plant personnel detailing Controls Southeast’s and O’Brien’s technologies.</li> <li>Consult with client to clarify needs regarding scope of work, project schedule, and project specifications.</li> <li>Collaborate internally with technical services, estimating, project engineering, and production departments to ensure appropriate proposal strategy and successful execution of a project upon award.</li> <li>Update all clients on product modifications and enhancements.</li> <li>Attend and effectively represent Controls Southeast and O’Brien at conferences and/or trade shows.</li> <li>Maintain sales forecast via judicious management of sales tracking and client management software.</li> <li>Meet/Exceed quarterly and annual booking goals.</li> <li>Assist with identification, training, and management of local channel partners.</li> </ul> Requirements of the Regional Sales Manager: <ul> <li>Bachelor of Science in mechanical Engineering, chemical, or related technical field, or equivalent combination of degree and technical experience. </li> <li>5-7 years of experience in technical sales, or combination of technical/engineering experience with either team leadership or project management in customer-facing roles.</li> <li>Proven experience in presenting technical data and concepts to end users and engineering companies.</li> <li>Ability to manage conflict productively and reach mutually beneficial solutions</li> <li>Previous experience working with contracts and negotiations preferred. </li> <li>Travel at least 50% (typically every other week for one week) covering the territory of the western United States including California, Utah, Washington, Nevada, Montana, Wyoming, Colorado, New Mexico, Alaska, and areas in Canada including Alberta and British Columbia. </li> </ul> About Us Controls Southeast Inc. and O’Brien Corporation are businesses within AMETEK’s Process and Analytical Instruments Division, a leader in analyzers, monitors and other instruments used by oil, gas, chemical/petrochemical, pharmaceutical, semiconductor, factory automation and other process industries. ​Controls Southeast provides highly engineered thermal maintenance tracing solutions to heat process piping, tanks, &amp; vessels (known as ControTrace® and ControHeat®) used in the petrochemical, chemical, and processing industries. CSI also provides specialty equipment and piping used in the operation of major petrochemical companies and oil/gas refineries worldwide. For over 50 years, CSI has been serving thousands of clients with world class project execution while always understanding each clients’ needs. Visit the company website, <a href="http://www.csiheat.com" target="_blank">www.csiheat.com</a> , to learn more about CSI products/services and CSI’s mission statement known as W4. O’Brien products include TRACEPAK® and STACKPAK™ temperature-controlled tubing bundles; TrueTube® electropolished and coated analyzer sample transport tubing; MJ polymer corrosion protection and STRUT-RAK tray alternative support for small bore tubing systems; VIPAK®, HEATPAK®, and FLEXPAK® heated instrument enclosures, and SADDLEPAK® instrument mounting systems. Markets include the offshore, oil sands, refining and chemical, and power industries. <a href="http://www.obcorp.com/" target="_blank">http://www.obcorp.com/</a>

AMETEK

Technical Sales Manager  (Remote) Mechanical Products - West Coast North America

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Team The Merchant Services Production Support team is a global group responsible for monitoring and tracking merchant services production systems. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to track and manage all production incidents and to ensure they are properly documented. changes to the production environment. What You Can Expect You will join a global team based in several locations whose primary focus will be on providing front line support for US based merchants ranging from small businesses to large hospital systems. This is an excellent opportunity to join a well-established team; supporting credit card processing and ecommerce applications while partnering with our development team to rollout support for state-of-the-art, real-time, high availability systems developed with cutting edge technologies. What You Will Do <ul> <li>Deliver application support for in-house and cloud deployed applications.</li> <li>Analyze reported issues to engage relevant investigation teams.</li> <li>Access impact of production issues via analysis of logs.</li> <li>Drive discussions with partner teams to identify resolutions to production issues.</li> <li>Clearly document and draft clear, concise, communication on production incidents to share with stakeholders.</li> <li>Identify platform vulnerabilities and opportunities for improvement.</li> <li>Maintain metrics to help drive improvement in all areas of Production Services.</li> </ul> Your Background <ul> <li>Comfortable leading discussions.</li> <li>Excellent communication and documentation skills</li> <li>Experience supporting application in larger production environments.</li> <li>Strong Project and time Management skills.</li> <li>Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes</li> </ul> <ul> <li>Knowledge database concepts and MS Office.</li> <li>Understanding of how data flows through computer networks. </li> </ul> Technical Skills <ul> <li>Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.</li> <li>Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.</li> <li>Credit Card industry and eCommerce experience.</li> <li>Experience with analytics platforms like Splunk, Datadog, CloudWatch, or NewRelic.</li> <li>Experience with monitoring platforms like SiteScope and Dynatrace.</li> <li>Strong knowledge of Cloud technology preferably AWS (EC2, ECS, ALB, NLB, RDS, SQS, CloudWatch)</li> <li>Exposure to Point-of-Sale Technologies like PAX, Clover, Square.</li> </ul>

Vice President, Merchant Services, Application Production Support, Global Technology, Australia

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures. Line of Business Job Description: Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. ​Responsibilities: <ul> <li>Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines</li> <li>Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.</li> <li>Liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements</li> <li>Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met</li> <li>Ensure all jurisdictional regulatory requirements related to KYC are adhered to</li> <li>Support business with KYC related queries and requests</li> <li>Participate in remediation, internal/external Audits (where applicable)</li> <li>Maintains accuracy of client portfolio using internal and external comparison tools</li> <li>Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling</li> <li>Explores methods to enhance processes, further reduce risks, and boost client experience</li> <li>Partners with colleagues on the trade and sales support teams, as well as external agents</li> <li>Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting</li> <li>Escalates potential risks and exposures to manager in a timely manner</li> <li>Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions</li> </ul> Job Requirements: <ul> <li>2+ years of financial services experience</li> <li>Excellent verbal and written communications skills</li> <li>Documented experience performing in a process-oriented production environment that changes periodically</li> <li>Familiar with MS Office Suite (Excel/Word/Outlook/Access) </li> <li>Work in a team environment</li> <li>Organize work, prioritize tasks and handle multiple assignments simultaneously</li> <li>Successfully meet tight deadlines while ensuring data accuracy and integrity</li> <li>Work and execute with minimal supervision or remote management </li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Critical Thinking</li> <li>Data Collection and Entry</li> <li>Recording/Organizing Information</li> <li>Research</li> <li>Fraud Management</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Problem Solving</li> <li>Quality Assurance</li> <li>Risk Management</li> <li>Adaptability</li> <li>Customer and Client Focus</li> <li>Prioritization</li> <li>Result Orientation</li> <li>Written Communications</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

AML Refresh Ops - Ops Sr. Analyst MKTS

Job Description: Job Title: Global Liquidity Management Senior Analyst Corporate Title: Officer Location: Chester Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Location Overview: Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee. The Team: <ul> <li>The Global Liquidity Management (GLM) team is responsible for the timely preparation of liquidity reporting across the organisation with teams based across global locations</li> <li>The Chester team has historically been specifically focused on all EMEA based reporting with requirements to regulators in the UK, Ireland and across the EU</li> <li>This exciting new opportunity to onboard more global focused work will allow for new and exciting work to come into Chester and will complement the existing responsibilities</li> <li>In GLM, associates have exposure to all the various products in which the bank does business. The team works closely with a number of other areas within the Chief Finance Office division, including Data Management, Line of Business finance as well as the Financial Controller team in order to develop a good working knowledge of the business operations as well as the various financial reporting capabilities and requirements</li> <li>The team also partners with the global teams to work on the continued enhancement of the available technologies as well as sharing best practices on efficiency and operational excellence</li> </ul> Responsibilities: <ul> <li>Perform reporting, monitoring, and analytics in relation to liquidity submissions and management metrics</li> <li>Understand liquidity reporting rules and data requirements</li> <li>Enhance processes to streamline reporting and build out additional analytical capabilities</li> <li>Perform system testing and understand impacts to end to end liquidity processes</li> <li>Ensure documentation and reporting controls are up to date, managing operational risk in the process</li> <li>Work on ad-hoc projects for senior management and/or regulators</li> </ul> What we are looking for: <ul> <li>Good academic profile with a 2:1 degree or equivalent</li> <li>Excellent Excel skills including data manipulation</li> <li>Analytical experience &amp; attention to detail</li> <li>Good understanding of complex financial products</li> <li>Experience in preparing presentations for senior management and regulators</li> <li>Experience partnering with various levels of the organization, problem solver</li> <li>Intellectual curiosity, organized and able to work on multiple tasks with limited supervision</li> </ul> Preferred: <ul> <li>Experience developing, implementing and maintaining reporting in a consistent manner</li> <li>Experience in Corporate Treasury, ideally with a financial institution</li> <li>Experience in Global Markets and/or Line of Business Experience</li> <li>Experience in regulatory reporting</li> </ul> Benefits of working at Bank of America: UK <ul> <li>Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner</li> <li>Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons</li> <li>20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum </li> <li>The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.</li> <li>Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.</li> <li>Access to an Employee Assistance Program for confidential support and help for everyday matters</li> <li>Ability to donate to charities of your choice directly through payroll and the bank will match your contribution</li> <li>Opportunity to access our Arts &amp; Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.</li> <li>Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.</li> </ul> Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Global Liquidity Management Sr Analyst

Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. We are expanding teams across the organization and we need more amazing “Zoomies” to join the team! If you are motivated by delivering happiness, come join us at Zoom!We’re seeking a Senior Business Operations Analyst to optimize and scale business operations across processes, data, and systems— with a deep focus on SaaS sales models and technologies. The ideal candidate brings extensive experience in subscription management, CRM, billing, and ERP platforms, and understands the full SaaS customer lifecycle, including lead-to-cash and renewals.As a key liaison between business and technology teams, this role will lead initiatives that drive cross-functional alignment, improve systems, and deliver scalable, tech-enabled solutions to support a high-growth, recurring-revenue business.Domain Expertise<ul> <li>SaaS Business Model: Deep understanding of subscription-based pricing, cloud delivery, multitenancy, and recurring revenue structures.</li> <li>SaaS Metrics: Familiarity with key performance indicators such as MRR, ARR, TCV, and churn.</li> <li>Sales Cycle &amp; GTM Strategy: Knowledge of SaaS sales lifecycle including lead qualification, demos/trials, onboarding, and go-to-market models (e.g., freemium, self-service, high-touch).</li> <li>Operational Processes: Expertise in lead-to-quote, quote-to-cash, renewals, and upsells within a SaaS environment.</li> <li>Customer Segmentation: Understanding of SMB, mid-market, and enterprise personas and how system processes support each.</li> <li>Retention &amp; Growth Strategies: Experience with upselling, cross-selling, and proactive customer success initiatives.</li> <li>Systems &amp; Tooling: Proficiency in CRM and GTM tools such as Salesforce, Clari, and related GTM systems.</li> <li>Cross-System Data Mapping: Skilled in process and data flow mapping across sales, finance, and customer success functions.</li> </ul>Key Responsibilities:<ul> <li>Requirements &amp; Solution Design: Gather and translate business needs into scalable, secure system solutions.</li> <li>System Implementation &amp; Integration: Lead or support deployment and integration of business-critical applications.</li> <li>Testing &amp; Deployment: Manage UAT efforts and ensure solution readiness for production release.</li> <li>Process &amp; System Optimization: Identify areas for automation and efficiency gains across platforms and processes.</li> <li>Data &amp; Insights: Analyze business data and create dashboards/reports to support strategic decisions.</li> <li>Cross-Functional Collaboration: Align business, IT, and project teams to ensure successful delivery and change adoption.</li> <li>System Support: Provide ongoing administration and enhancement support for platforms like Salesforce and ERP.</li> <li>Project Execution: Lead or contribute to complex initiatives, ensuring on-time, on-scope, and on-budget delivery.</li> </ul>Technical Expertise: <ul> <li>Advanced experience with Salesforce, including configuration and cross-functional workflows.</li> <li>Hands-on experience with tools such as Zuora, Clarity, Workday, or similar.</li> <li>Proficiency in SQL for data querying and reporting; experience defining KPIs and collaborating with analytics teams.</li> <li>Strong UAT planning and execution skills.</li> <li>Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence.</li> </ul>Preferred Qualifications:<ul> <li>Prior experience in a high-growth SaaS environment.</li> <li>Strong background in Sales Operations, including sales forecasting, compensation, and sales methodology.</li> <li>Proficiency with enterprise platforms including ERP, CRM, CPQ, or subscription billing systems.</li> <li>Bachelors or Masters degree in Business, Information Systems, Computer Science, or related field.</li> <li>7+ years of experience as a Business Operations Analyst or similar role within a SaaS or enterprise environment.</li> </ul>Salary Range or On Target Earnings:Minimum:$97,600.00Maximum:$225,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:06/16/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Sr. Business Operations Analyst

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join us as a Principal Design Researcher on our Emerging Technology and Innovation (ETI) team. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job We are seeking a visionary and entrepreneurial Design Researcher passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years. As part of our team, your mandate is to look beyond current product lines and incremental enhancements. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and product managers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation. You will help us reimagine future experiences for our customers. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem. Responsibilities In this role, you’ll: <ul> <li>Define &amp; Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends</li> <li>Strategy &amp; Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making</li> <li>Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers</li> <li>Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs</li> <li>Mentorship: Mentor and elevate best practices for design research across the Horizon 3 team and broader Twilio UX community</li> <li>Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>7+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments.</li> <li>Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.</li> <li>Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.</li> <li>Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.</li> <li>Exceptional communication, storytelling, and influence skills—executive presence a must.</li> <li>Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality.</li> <li>Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.</li> </ul> Desired: <ul> <li>Experience working with AI ML technology and customer engagement platforms</li> <li>Experience working in trust, security, or fraud prevention</li> <li>Experience guiding innovation in a multi-sided platform environment</li> <li>Portfolio or case studies illustrating your impact on breakthrough product or business opportunities</li> </ul> Location TThis role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $152,500.00-$190,600.00.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $161,500.00-$201,800.00.</li> <li>Based in the San Francisco Bay area, California: $179,400.00-$224,200.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Application deadline information Applications for this role are intended to be accepted until June 20th 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Principal Design Researcher ,Emerging Technology and Innovation

Job Posting End Date06-16-2025Please note the job posting will close on the day before the posting end date. <h3>Job Summary</h3> The Prin Geotechnical Engineer is responsible for performing advance engineering work activities and projects requiring the application of engineering knowledge in a safe, effective, efficient and economic accomplishment of assigned objectives. <h3>Job Description</h3> We're seeking a Principal Geotechnical Engineer in the Tulsa, OK vicinitywith ten (10) or more years of experience or eight (8) years of experience plus a Master’s degree or PhD in geotechnical engineering. Electric utility projects experience is a requirement. Qualified candidates shall possess knowledge of geotechnical engineering principles through education and/or demonstrated project experience related to the following core areas: <ul> <li>Earthwork, retaining wall, slope stability and landslide mitigation design</li> <li>Foundation design (drilled piers, steel grillages, steel caissons, micro piles, helical piles, driven piles, and guy anchors),</li> <li>Subsurface investigations and desktop geologic research</li> <li>Geotechnical construction</li> </ul> Engineer is expected to review and seal foundation and landslide mitigation designs as assigned. Successful candidates will possess the following professional skills: <ul> <li>Leadership</li> <li>High-impact communication</li> <li>Positive disposition</li> <li>Collaboration</li> <li>Planning and organization</li> </ul> What We're Looking For: The Prin Geotechnical Engineer has typically acquired eight (8) or more years of related engineering experience along with a Bachelor's degree in engineering in a program accredited by ABET*, or six (6) years of related engineering experience along with a Master’s degree or PhD in engineering from a program accredited by ABET* Desired software knowledge/experience: · SLOPE/W (or equivalent) slope stability software · FAD Tools, LPILE, SHAFT, GROUP, etc. foundation design software · Civil 3D *ABET - Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology. Acceptable alternatives are: <ul> <li>Bachelor’s degree in Civil Engineering (non-ABET), plus a Professional Engineers (PE) license in any state of the U.S. or</li> <li>Bachelor’s degree in Civil Engineering (non-ABET) plus a Master’s degree in Civil Engineering (focus in geotechnical engineering) from a university with an ABET accredited Bachelor’s program.</li> </ul> Where You'll Work: On-Site- Tulsa, OK Travel (~20%) is required for this position and will consist of trips to the field to diagnose geotechnical issues related to electric transmission lines and substations. Hours are Monday through Friday, 8 hours per day. Some OT may be required, as approved. What You'll Get: $130,000 - $155,000 In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! Compensation Data Compensation Grade: SP20-009 Compensation Range: $112,869.00-146,730.50 USD The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

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