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Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. At Coinbase, we view security as one of our core product features. As part of this role, you would be joining the dedicated Security team supporting our Institutional business lines and helping to create a secure user experience for our customers. You will support operations for some of our core security processes, as well as partnering closely with our product partners and other core teams to help design product features that will maximize security without adding unnecessary friction. As part of this role, you’ll work closely with product engineers, cryptography engineers, and other technical teams, so a deep understanding of backend systems will be a significant benefit in this role. The Institutional business at Coinbase is evolving rapidly, making this a great opportunity to be a part of furthering Coinbase’s mission of being the Most Trusted crypto company. What you’ll be doing (ie. job duties): <ul> <li>Manage the Information security program for our APAC entities</li> <li>Operate core security processes supporting our Coinbase products used by our APAC entities</li> <li>Evaluate and improve operational processes to enhance security and product usability</li> <li>Execute data analysis to evaluate effectiveness of our security product initiatives, and identify opportunities to better achieve our goals.</li> <li>Policy and risk management documentation and design</li> <li>Analysis and implementation of regulatory requirements as our covered entities continue to expand</li> </ul> What we look for in you (ie. job requirements): <ul> <li>You are an expert at designing and improving operational processes to increase efficiency at scale</li> <li>You are highly skilled at evaluating and reporting on data for large scale initiatives, including at an executive level</li> <li>Ability to communicate with both technical and non-technical stakeholders in order to drive cross-functional alignment</li> <li>Continuous learning mindset to stay on top of emerging threats and technologies with a willingness to apply processes unique to the challenges at Coinbase</li> <li>Technical understanding of backend engineering architectures</li> <li>Experience with SQL, ideally in Snowflake or a similar platform</li> </ul> Nice to haves: <ul> <li>Experience with Looker, or another business intelligence visualization platform</li> <li>Experience working in a high security and/or highly regulated industry</li> <li>Knowledge of multi-party computation, cryptography, or key management best practices</li> <li>Bachelor's degree in Information Security, Computer Science, Engineering or a related technical field</li> </ul> ID: P69493 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Information Security Officer

<h3> Position Summary </h3> Industry-leading clients. An award-winning culture. Top notch connections. Big opportunities. From learning to leadership, this is your chance to take your career to the next level. Deloitte can show you what it takes to explore an entire universe of ideas, possibilities, and opportunities—and help make an impact that matters with SAP solutions. Recruiting for this role ends on May 31, 2025 Work You'll Do At Deloitte, you will work with the best in the business to solve their toughest problems. As an SAP Manager, you will: <ul> <li> Be responsible for delivering complex projects in a fast-paced, team environment.</li> <li> Promote and take part in forums for sharing expertise and strengthening Deloitte’s collective knowledge.</li> <li> Collaborate on innovative solutions to bolster the future of the practice.</li> <li> Develop your knowledge of and gain project experience in SAP’s newest and future solutions.</li> </ul> The Team Relentless disruption requires organizations to embrace more than iterative change. Deloitte’s SAP practice helps clients move from legacy systems to enterprise-wide solutions by efficiently designing and implementing SAP solutions. Each SAP implementation focuses on achieving results that support businesses strategies through process improvement, technology, and innovation. Our work is varied and challenging, involving clients considering first time implementations as well as those experienced businesses looking to enhance their business applications. Our professionals have hands-on access and exposure to the latest technologies and committed thought pioneers. Qualifications Required: <ul> <li>8 years’ relevant SAP consulting or industry experience</li> <li>Experience with SAP Data Architecture, SAP MDG/MDM, and S4 HANA</li> <li>Participation in all phases of at least 4 SAP MDG master data domain implementations with 2 in a lead role</li> <li>Bachelor’s degree or equivalent</li> <li>Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve.</li> </ul> Desired: <ul> <li>Experience with SAP BODS, Information Steward, and Data Services</li> <li>Experience leading pre-sales, proposal, and RFPs</li> <li>Data quality reporting and cleansing implementation experience</li> <li>Knowledge of SAP Landscape Transformation (SLT), Smart Data Integration (SDI) or Smart Data Access (SDA)</li> <li>Experience delivering projects using SAP ASAP &amp; Agile methodologies</li> <li>Signavio experience</li> <li>Greenfield implementation experience</li> <li>Master’s degree</li> </ul> <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">Information for applicants with a need for accommodation</a> Wages + Salary The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,175 to $218,625. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #SAP23 #EPCORE Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

SAP Data Architect Manager

<h3> Position Summary </h3> Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic ASAP and Orders Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you’ll do/Responsibilities <ul> <li>Epic support role for ASAP and Orders applications, to include on-call support on a weekly rotating basis.</li> <li>Provide support for operations break-fix tickets, standards changes, maintenance and some small projects</li> <li>Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.</li> </ul> The Team Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care &amp; Life Sciences, Digital Banking &amp; Payments, Investment &amp; Wealth Management, Insurance, Telecom, Media and Energy &amp; Resources. Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization. Qualifications Required <ul> <li>Certified in either ASAP or Inpatient Orders</li> <li>3+ years of recent experience on Epic Support &amp; Maintenance</li> <li>Experience in application design, workflows, build, troubleshooting, testing, and support.</li> <li>Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience</li> <li>Limited immigration sponsorship may be available.</li> <li>Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve</li> </ul> Preferred <ul> <li>Hospital or Clinic operations experience</li> <li>Additional Epic Certifications</li> <li>ITIL process knowledge</li> <li>Analytical/ Decision Making Responsibilities</li> <li>Analytical ability to manage multiple projects and prioritize tasks into manageable work products</li> <li>Can operate independently or with minimum supervision.</li> <li>Excellent Written and Communication Skills</li> <li>Ability to deliver technical demonstrations.</li> </ul> Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Epic ASAP and Orders Analyst

<h3> Position Summary </h3> Industry-leading clients. An award-winning culture. Top notch connections. Big opportunities. From learning to leadership, this is your chance to take your career to the next level. Deloitte can show you what it takes to explore an entire universe of ideas, possibilities, and opportunities—and help make an impact that matters with SAP solutions. Recruiting for this role ends on May 31, 2025 Work You'll Do At Deloitte, you will work with the best in the business to solve their toughest problems. As an SAP Senior Consultant, you will <ul> <li>Take part in delivering complex projects in a fast-paced, team environment.</li> <li>Promote and take part in forums for sharing expertise and strengthening Deloitte’s collective knowledge.</li> <li>Collaborate on innovative solutions to bolster the future of the practice.</li> <li>Develop your knowledge of and gain project experience in SAP’s newest and future solutions.</li> </ul> The Team Relentless disruption requires organizations to embrace more than iterative change. Deloitte’s SAP practice helps clients move from legacy systems to enterprise-wide solutionsby efficiently designing and implementing SAP solutions. Each SAP implementation focuses on achieving results that support businesses strategies through process improvement, technology, and innovation. Our work is varied and challenging, involving clients considering first time implementations as well as those experienced businesses looking to enhance their business applications. Our professionals have hands-on access and exposure to the latest technologies and committed thought pioneers. Qualifications Required: <ul> <li>5 years’ relevant SAP consulting or industry experience</li> <li>Experience with SAP Data Architecture, SAP MDG/MDM, and S4 HANA</li> <li>Experience setting up master data processes on SAP MDG</li> <li>Participation in all phases of at least 2 SAP MDG master data domain implementations, with at least 1 in a lead role</li> <li>S4 HANA implementation experience</li> <li>Bachelor’s degree or equivalent</li> <li>Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve.</li> </ul> Desired: <ul> <li>Experience with SAP BODS, Information Steward, and Data Services</li> <li>Data quality reporting and data cleansing implementation experience</li> <li>Knowledge of SAP Landscape Transformation (SLT), Smart Data Integration (SDI) or Smart Data Access (SDA)</li> <li>Understanding of SAP ASAP &amp; Agile methodologies</li> <li>Signavio experience</li> <li>Greenfield implementation experience</li> <li>Master’s degree</li> </ul> <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">Information for applicants with a need for accommodation</a> Wages + Salary The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,325 to $188,875. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance #SAP23 #EPCORE Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

SAP Data Architect Senior Consultant

Job Description: A Junior Deal Operations Analyst is a sales enabler for a group of sales reps, who drives activity that crafts a streamlined sales motion for the organization. They provide rapid response to sales reps for core deliverables that drive sales results, including: customer price quotes, territory reporting, sales collateral, desktop research, and operational support as vital. They help optimize sales activity, identify process improvement focus areas, and collaborate across multiple stakeholder organizations to drive sales revenue.Who you’re committed to being:<ul> <li>You are Self-motivated and a self-starter.</li> <li>Accountable to complete work in an efficient and complete manner</li> <li>You are detail oriented</li> <li>Continually looking for ways to streamline and improve processes</li> <li>You enjoy learning and are open to new ways of doing things.</li> <li>When communicating you are self-aware, insightful, and proactive.</li> <li>You believe in continuous improvement and request frequent feedback from others.</li> </ul>What you’ll do:<ul> <li>Drive coordination and support resourcing for the sales territory.</li> <li>Work closely with sales teams to achieve Pluralsight’s sales goals.</li> <li>Provide pre-sales client support as needed.</li> <li>Learn and maintain in-depth knowledge of the Pluralsight platform.</li> <li>Collaborate with Sales Operations and other enabling support teams to ensure an enabled Sales and Customer Success team.</li> <li>Coordinate with Finance and Legal teams to ensure contract and invoice alignment to sales orders.</li> <li>Provide quotes to prospective customers as advised by the Sales team.</li> <li>Assist reps and customers with vendor form agreements and other administrative tasks related to sales process.</li> <li>Aide customers in navigating the MSA (Master Services Agreement) process.</li> <li>Provide process and tool expertise that enable the Sales and Success teams to achieve sales goals Research and find data to support individual and comprehensive selling activities.</li> <li>Look for areas of improvement within the systems and process to further enable efficiency Operate as primary field and inside support resource, providing task offloading as needed.</li> </ul>Experience you’ll bring:<ul> <li>Salesforce experience a plus.</li> <li>Proficiency in MS Office applications (e.g. Word, PowerPoint, Excel) is preferred.</li> <li>Proficiency in Google Suite applications (e.g. Docs, Sheets, Slides) is a plus.</li> <li>Forward-thinking, collaborative and team-oriented attitude with the ability to think outside of the box.</li> </ul>Requirements:<ul> <li>Bachelor’s degree as a minimum qualification is mandatory.</li> <li>Excellent communication skills</li> <li>Candidate is required to work in night shift as this role will cover North America region. (Mandatory).</li> <li>Strong learning mindset, eager to grow, adapt, and continuously improve in a dynamic environment.</li> <li>Experience working as a key support member in a fast-paced, technical sales team environment Ability to build, work within, and improve structured processes.</li> <li>Proficiency in service and interpersonal support</li> <li>Ability to optimally prioritize and deliver on critical needs in a timely manner.</li> </ul>Why you’ll love working here:<ul> <li>We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location.</li> <li>We’re mission-driven and values-guided.</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.Physical and Mental Requirements:Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC Statement:Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.#LI-NM1#LI-Hybrid

Pluralsight

Jr. Analyst, Deal Operations

See yourself at Twilio. Join the team as our next Technical Support Engineer 2 on Twilio’s Programmable Voice Support Team. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Twilio is looking for a Technical Support Engineer - Voice to join our APAC team supporting our customers’ with their Programmable Voice issues. You will function as the voice of Twilio to our customers and partners and function as a subject matter expert for Twilio’s platform. We’re looking for someone who is excited by solving tough problems and enjoys helping others work through complex technical issues. You’re a strong communicator to both technical and non-technical audiences via phone or email, and you’re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day-to-day challenges, and are able to contribute ideas on how to improve the team’s work. You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. (For example, you’ve implemented, deployed and/or maintained/supported Avaya/Cisco/Open PBX/or similar platforms of significant size in the past). You’ve got strong time management skills, work well in a fast-paced environment, and are efficient at getting work done while still following standard processes and procedures. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job Twilio is looking for new Technical Support Engineers to join our APAC Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications. Responsibilities In this role, you will: <ul> <li>Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat).</li> <li>Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues.</li> <li>Speak with customers in order to guide them through the development of their voice application.</li> <li>Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom.</li> <li>Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.</li> <li>Work with your manager to surface customer problems and assist in process betterments.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required <ul> <li>2+ years of experience in a client-facing, technical role.</li> <li>Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark).</li> <li>1+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX.</li> <li>Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own.</li> <li>Ability to advise on improvements for the Voice product. </li> <li>Ability to make sound decisions quickly and efficiently.</li> <li>Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.</li> <li>Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions.</li> <li>Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: an understanding of WebRTC.</li> <li>Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position.</li> </ul> <ul> <li>You will help customers solve their technical challenges through tickets, phone calls, and chat conversations</li> <li>You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.</li> <li>Twilio provides 24/7 support, requiring availability to work on weekends and holidays from 6:30 AM to 3:30 PM India Standard Time.</li> </ul> Desired <ul> <li>Excellent written and verbal communication skills.</li> <li>Previous experience or knowledge of Twilio products.</li> <li>Previous experience with IP-PBX configuration.</li> <li>Previous experience with JIRA, Zendesk, or similar ticketing systems. </li> </ul> Location This role will be located remote, and based in India. What we offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://www.twilio.org/impact-fund/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank"> please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

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