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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! What you can expect The Cyber Security Operations (CSO) function within Global Information Security enables the various businesses of Bank of America to conduct operations in a secure, trusted, and safe manner by defending the organization and our customers from cyberattacks. Insider Threat Investigators (ITI) within CSO investigates risks and protects against threats posed to the bank by insiders and works closely with peer teams across the enterprise to ensure comprehensive and proactive controls and monitoring are in place to detect and mitigate insider risks. Insider Threat Investigator is responsible for conducting data analysis of insider threat auditing and monitoring software resources to detect and identify insider risk activities. In addition, they will be required to complete investigations by analyzing and verifying information through various investigative techniques, internal resources, and conversations/interviews with persons of interest. The role will also require regular collaboration with experts in and out of the team, both in country and in other regions, where excellent communication skills will also be necessary. What you will do <ul> <li>Conduct investigations by analyzing and verifying information through various investigative techniques, internal resources, and conversations/interviews with persons of interest;</li> <li>Complete written reports in compliance with current reporting procedures and policies. Must have the ability to write detailed, concise, and accurate reports;</li> <li> Ability to manage high risk regional information security incidents by working in conjunction with response partners and other risk teams; </li> <li>Utilizing next generation tools and technology to conduct deep behavioral analytics assessments/ investigations with a focus on mitigating information security related insider threats;</li> <li>Ability to collect and analyze data from various applications to fulfill an investigation/support request(s)</li> <li>Document each stage of the investigation with clear &amp; concise notes </li> <li>Effectively pivot communication style &amp; verbiage based on audience (i.e. non-technical)</li> <li>Ability to collaborate well with other teams to drive resolution to an investigation, across multiple regions/countries</li> <li>Ability to effectively multi-task between several competing efforts</li> <li>Maintain an awareness of industry challenges and advancements to add value to enhancing processes &amp; technologies </li> </ul> Your background <ul> <li>5+ years’ work experience with an insider threat focus or technical background that could be applied to understand key insider risk components </li> <li>Curiosity, diversity of thought, critical thinking, willingness to learn, and persistence to identify risk</li> <li>Methodical and systematical approach to utilizing technical tools, applications, etc. </li> <li>Familiarity with Splunk, ENCASE, CrowdStrike and other similar investigative and/or monitoring tools</li> <li>Exceptional written and verbal communication skills to various audiences </li> <li>Mindset of curiosity: not afraid to learn new things </li> <li>Excellent organizational skills to manage caseload, projects and ad hoc requests</li> <li>Experience in conducting complex investigations with an Insider Threat emphasis</li> <li>Knowledge in how to conduct computer forensics </li> <li>Familiarity with participating/driving incident response events</li> </ul> Desired Skills <ul> <li>An understanding of human behavior / human psychology or investigative background </li> <li>Technical experience with information security / data loss prevention tools or controls such as Intrusion Detection &amp; Prevention technologies (IDS/IPS) and/or SIEM systems and other data correlation engines. </li> <li>Extensive experience in Splunk, ENCASE, CrowdStrike and other similar investigative and/or monitoring tools</li> <li>Certifications - Security+, Network+, CEH, CISSP, CCNA, CCNP, EnCE other cyber security related certifications</li> <li>Familiarity with sleuthing in OSINT </li> <li>Familiarity with working in cloud </li> <li>Networking/System administration experience </li> <li>Experience in scripting languages for databases </li> <li>Bachelor’s in computer science or related fields</li> </ul>

Bank of America

Vice President, Insider Threat Investigations, Global Information Security, Australia

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Line of business Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: <ul> <li>Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures</li> <li>Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions</li> <li>Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units</li> </ul> Required Skills: <ul> <li> Knowledge of Merrill Systems Knowledge of LMA product </li> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Coaching</li> <li>Written Communications</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Transcation Management Ops Analyst - BPRO LMA

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This is an exciting opportunity to join Enterprise Payments Technology (EPT) and be part of a dynamic and fun team with amazing leadership. EPT is a global payments team which provides a wide range of financial platforms and services. EPT is made of core payment business technology functions including Merchant Solutions, Card Issuing, Digital Wallets, Transfers, Liability Payments and Settlement. EPT facilitates the movement of roughly $693 trillion through the processing of approximately 18.8 billion transactions a year to more than 66 million consumer/small business relationships and 2 million wealth management clients. The Merchant Business Software Suite (MBSS) team is responsible for the delivery of a largescale, multi-year program to provide a scalable and customizable point-of-sale software across a broader set of industry verticals. The initiative arises from a recent strategic acquisition to broaden the Bank’s Merchant Services capabilities. This job is responsible for providing leadership, technical direction and oversight to a team delivering technology solutions. Key responsibilities of the job are to provide oversight of the design, implementation, and maintenance of complex computer programs, align technical solutions to business objectives, and ensure that coding practices/quality comply with software development standards. Job expectations include conducting multiple software implementations and applying both depth and breadth in knowledge of several technical competencies. Required Qualifications: Building the Solution Right: <ul> <li>Design , develop and be accountable for feature delivery.</li> <li>Apply enterprise standards for solution design, coding and quality.</li> <li>Ensure solution meets product acceptance criteria with minimal technical debt.</li> <li>Responsible for compliance and security items and audit support at the team level.</li> <li>Act as a liaison for production activities/issues.</li> </ul> Work Planning and Execution: <ul> <li>Work with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria.</li> <li>Guide the team on work breakdown and execution.</li> </ul> Team Mentorship: <ul> <li>Play a team lead role (as an individual contributor) and mentors the team.</li> <li>Guide team members with skills and practices (planning &amp; estimation, peer reviews and other engineering practices).</li> <li>Identify skill and role gaps, and work with Technology Manager to address them.</li> <li>Work with Technology Manager in creating resource contingency plans where required.</li> </ul> Desired Qualifications: <ul><li>Knowledge of Payments or Merchant Services space.</li></ul> Responsibilities: <ul> <li>Designs, develops and is accountable for feature delivery</li> <li>Applies enterprise standards for solution design, coding and quality</li> <li>Ensures solution meets product acceptance criteria with minimal technical debt</li> <li>Guides the team on work breakdown and execution</li> <li>Works with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria</li> <li>Plays a team lead role (as an individual contributor) and mentors the team</li> <li>Guides team members with skills and practices (planning and estimation, peer reviews, and other engineering practices)</li> </ul> Skills: <ul> <li>Automation</li> <li>Influence</li> <li>Result Orientation</li> <li>Stakeholder Management</li> <li>Technical Strategy Development</li> <li>Architecture</li> <li>Business Acumen</li> <li>Risk Management</li> <li>Solution Delivery Process</li> <li>Solution Design</li> <li>Agile Practices</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Data Management</li> <li>DevOps Practices</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Feature Lead Technology

Job Description: The US rates strategy group is responsible for generating financial market research, forecasts, and trade ideas across US &amp; Canadian rates markets. The team covers duration, curve, front end, inflation protected securities, spreads, agency debt, vol, and supply / demand topics. The team partners with key business partners across sales &amp; trading + other business lines throughout the firm. We are looking for someone to support the team &amp; develop into a strong research analyst. Responsibilities: <ul> <li>Serve as key member of Bank of America interest rate strategy team and in support of team production</li> <li>Work closely with senior members of the team in markets analysis &amp; research production</li> <li>Conduct macroeconomic, market, and interest rate analysis to formulate views and trades in the rates market</li> <li>Support stand-out thematic research with a focus on trade idea generation and monetizable ideas across US rates</li> <li>Assist in production of weekly research pieces on macro and micro views on wide range of factors affecting interest rates including monetary policy, fiscal policy and global macro-economic developments</li> <li>Work with the sales force in maintaining relationships with clients by updating with latest market developments, conference calls and one-on-one meetings</li> <li>Use applied statistics to help generate and inform views</li> <li>Periodic travel may be required</li> </ul> Qualifications: <ul> <li>Bachelor’s Degree (Finance, Economics, Statistics or related) or equivalent years of experience</li> <li>1-2 years of experience in relevant field + demonstrated interest in US interest rates / macroeconomics</li> <li>Background in economic &amp; financial market analysis + applied statistics / econometrics</li> <li>Demonstrated ability to manage large data sets and conduct macro &amp; financial markets analysis</li> <li>Excellent communication (written &amp; verbal), presentation, &amp; interpersonal skills</li> <li>Meticulous attention to detail and strong work ethic are required</li> <li>Proven organizational and time management skills as well as ability to work under pressure</li> <li>Capable of working effectively both independently and with multiple teams/individuals</li> <li>Familiarity in R or Matlab is a plus, but not required</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

US Rates Research Analyst - Global Research

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience. Responsibilities: <ul> <li>Leads implementation for products, services, and operational solutions</li> <li>Manages the design, documentation, implementation, and monitoring of new products and services</li> <li>Consults on procedural, technical, and operational changes</li> <li>Advances business products knowledge within operations environment</li> <li>Fosters relationships with partners and teammates</li> <li>Inspects data to identify issues and trends</li> <li>Presents reporting on key performance and implementation status</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Monitoring, Surveillance, and Testing</li> <li>Policies, Procedures, and Guidelines Management</li> <li>Regulatory Compliance</li> <li>Written Communications</li> <li>Adaptability</li> <li>Business Acumen</li> <li>Continuous Improvement</li> <li>Critical Thinking</li> <li>Process Mapping</li> <li>Change Management</li> <li>Consulting</li> <li>Data Management</li> <li>Reporting</li> <li>Research</li> </ul>

Trade Operations Senior Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Enterprise Model Risk Management seeks a Senior Quantitative Finance Analyst – Liquidity Risk to conduct independent testing and review of complex models used to monitor and mitigate liquidity and funding risks in the Bank. Responsible for compliance with Enhanced Prudential Standards and other regulatory guidelines, the candidate will work on models related to both banking and trading businesses of Bank of America. The candidate should exhibit familiarity with industry practices and have up-to-date knowledge of liquidity risk management. The candidate should be able to provide both thought leadership and hands-on expertise in methodology, techniques, and processes in applying mathematical approaches to manage the bank’s liquidity risk models and model systems. Minimum Education Requirement: Master’s degree in related field or equivalent work experience Required Qualifications: <ul> <li>Masters in finance or economics with demonstrated quantitative skills.</li> <li>FRM and CFA certifications preferred. </li> <li>Knowledge and 5+ years of experience in building and understanding of liquidity risk management models. </li> <li>Strong familiarity with the industry practices in the field and knowledge of up-to-date liquidity risk management.</li> <li>Excellent written and oral communication skills with stakeholders of varying analytic skill and knowledge levels. </li> </ul> Skills: <ul> <li>Critical Thinking</li> <li>Quantitative Development</li> <li>Risk Analytics</li> <li>Risk Modeling</li> <li>Technical Documentation</li> <li>Adaptability</li> <li>Collaboration</li> <li>Problem Solving</li> <li>Risk Management</li> <li>Test Engineering</li> <li>Data Modeling</li> <li>Data and Trend Analysis</li> <li>Process Performance Measurement</li> <li>Research</li> <li>Written Communications</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Sr. Quantitative Finance Analyst - Liquidity Model Validation

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The Business Unit Delivery Team leverages technical programs, platforms, and engineering to help Coinbase scale. What you’ll be doing (ie. job duties): <ul> <li> Design and Execute Programs - Build and run detailed programs to drive continuous process improvements, platform enhancements, and large-scale engineering efforts. Ensure appropriate metrics are available to measure program impact.</li> <li> Coordinate Delivery Across Teams - Support initiative delivery by collaborating across internal teams to manage prioritization, dependencies, scheduling, and stakeholder alignment. Develop and iterate on transparent communication mechanisms.</li> <li> Partner with Product and Engineering - Translate internal and external problems into business requirements. Gather and synthesize feedback to help inform future development and roadmaps.</li> <li> Drive Internal Implementation and Adoption - Work closely with internal operations / engineering teams to drive advocacy, education, and usage of program deliverables.</li> </ul> What we look for in you (ie. job requirements): <ul> <li> Experience: 3-6 years of experience in relevant domains, especially Trust &amp; Risk, DevRel, and / or Solutions Architecture.</li> <li> Program Management Expertise: Deep understanding of program management frameworks, risk mitigation strategies, and various tools / templates.</li> <li> Integrations / Implementation Expertise: Practice defining and implementing complex SaaS solutions and / or integrations.</li> <li> Metrics &amp; Analysis: Strong analytical skills to define, track, and measure program KPIs for program effectiveness.</li> <li> Stakeholder Communication: Exceptional verbal and written communication skills for cross-functional engagement and feedback synthesis into actionable themes for product teams.</li> <li> Education: Bachelor’s degree in a relevant field or equivalent practical experience.</li> </ul> Nice to haves: <ul> <li>Familiarity with global compliance and regulatory frameworks in financial services and / or crypto.</li> <li>Applied knowledge of AI / LLM tools for process automation, scoring / tuning, and orchestration.</li> <li>Interest / passion in web3 technologies.</li> <li>Experience navigating developer forums including Discord, Reddit, Warpcast, Github, etc.</li> </ul> Position ID: P68349 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $140,080—$164,800 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Senior Technical Program Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships. Responsibilities: <ul> <li>Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development</li> <li>Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues</li> <li>Provides quality assurance review and testing on operating key controls</li> <li>Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency</li> <li>Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients</li> <li>Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry</li> </ul> Skills: <ul> <li>Adaptability</li> <li>Critical Thinking</li> <li>Data Collection and Entry</li> <li>Data Quality Management</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Problem Solving</li> <li>Research Analysis</li> <li>Customer and Client Focus</li> <li>Innovative Thinking</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Quality Assurance</li> </ul> Required Qualification's : <ul> <li>Role is responsible for reviewing client data that cannot be verified by a third party vendor in accordance with the Customer Identification Program.</li> <li>Processes routine/standard alerts (via applications and email) to appropriate front line unit (FLU) according to established procedures and prescribed processes.</li> <li>Daily responsibilities will cover one or more operations functional areas such as: Reviewing Initial Report, Sending out Alerts, Responding to Email Requests</li> <li>Provides quality service and effective and efficient operations support for the assigned areas, internal business partners and/or external customers and clients.</li> </ul> Desired Qualification's: <ul> <li>Strong written communication skills</li> <li>Strong problem resolution and decision-making skills</li> <li>Attention to Detail and completeness for record retention is critical</li> <li>Highly motivated mindset</li> <li>Adapt to change in a highly regulated industry</li> <li>Collaborative mindset</li> <li>Analytical thinking</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

CIM Ops Information Management Analyst

Technical Account ManagerWhat you can expectWe are looking for an amazing Technical Account Manager (TAM) with Contact Center experience to join our team. The ideal candidate will build impactful relationships with customers and internal partners alike, ensuring success with Zoom products and services. Your efforts will drive customer satisfaction and happiness.About the TeamThe TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.Responsibilities: <ul> <li>Serving as a technical subject matter expert on Zoom’s architecture and video/audio collaboration space.</li> <li>Partnering closely with the customer account team ( Account Executive and Customer Success Manager) to drive and strengthen the customer relationship</li> <li>Managing technical feature requests and requirements that are key to the customer’s success and process workflow.</li> <li>Developing a trusted- technical advisor relationship with customers and provide recommendations based on the Zoom product suite to address their business needs.</li> <li>Partnering with Customer Success Manager to notify customers about product enhancements and incremental product releases.</li> <li>Being the Voice of Customer internally within Zoom to drive prioritization of business needs for our customers, working with the assigned Customer Success Manager</li> </ul>What we’re looking for<ul> <li>Have experience (5+) in a client-facing technical role, ideally as a Technical Account Manager or Solutions/Sales Engineer.</li> <li>Have deep understanding of IP Telephony, SIP/H323, Audio/Video codecs, and experience troubleshooting network issues (e.g., firewalls, NAT, etc.).</li> <li>Have experience with video conferencing and UC tools such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Lync/Office365.</li> <li>Have administration experience with Windows, Mac, and Linux.</li> <li>Be familiar with cloud CCaaS platforms like NICE, Genesys, Five9, etc., and contact center technologies (ACD, omnichannel, routing).</li> <li>Have experience with on-premise solutions like Genesys Engage, and understanding of telecom infrastructure including PBX, carriers, VoIP, and networking protocols like UDP/TCP/IP.</li> <li>Project management skills (PM but not required), with excellent communication, analytical, and problem-solving abilities to quickly resolve issues and drive customer satisfaction.</li> <li>Possessing certifications in Cisco (CCNA, CCNP, CCIE) and contact center-centric industry certifications are highly valued.</li> </ul>Salary Range or On Target Earnings:Minimum:$97 600,00Maximum:$225 700,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:06/17/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Technical Account Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support. Responsibilities: <ul> <li>Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity</li> <li>Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems</li> <li>Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank</li> <li>Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution</li> <li>Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls</li> <li>Records data captured during client interactions accurately</li> </ul> For internal employees; participation in a work from home posture does not make you ineligible to post” Hours: Tuesday through Saturday 12:00pm-9:00pm Required Qualifications: • Strong analytical and organizational skills • Demonstrated ability to solve complex problems by reviewing related information. • Ability to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed. • Customer centric approach • Demonstrates a strong sense of urgency • Able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience. • Comfortable taking inbound or making outbound calls to clients in a high production focused environment. • Communicates effectively and confidently and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Good time management skills • Flexible to work weekends and/or extended hours as needed. Desired Qualifications: • Prior experience in Retail Fraud Servicing, Claims or Fraud Detection. • Experience working in an environment where both individual and team goals are met or exceeded routinely. Skills: <ul> <li>Analytical Thinking</li> <li>Client Experience Branding</li> <li>Customer and Client Focus</li> <li>Due Diligence</li> <li>Research</li> <li>Attention to Detail</li> <li>Data Collection and Entry</li> <li>Policies, Procedures, and Guidelines</li> <li>Referral Management</li> <li>Written Communications</li> <li>Adaptability</li> <li>Business Intelligence</li> <li>Investigation Management</li> <li>Issue Management</li> <li>Relationship Building</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:2nd shift (United States of America) Hours Per Week: 40

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