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Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Enterprise Payments Technology – Global Business Services team is involved in Architecture, Development &amp; Testing. Applications in EPT provide critical services to our customers and clients such as Zelle, that enables person to person payments, Digital Wallets, Debit Card Purchase, Bill Payments, Merchant Acquiring, International and Domestic Remittances, Mortgage Payments, Scheduled Transfers. It also supports capabilities for Card Management, External Account Management and Settlement. The EPT team is playing a crucial role in transformational initiatives and maintaining digital payments change. Team here is involved in executing strategies like NEVER DOWN, and Payment Simplification. Platform Stability as part of Never Down is also a focus area due to the need for high availability of the payment’s platform for our customers. The India team is spread across 4 locations in India - Chennai, Gurugram, Hyderabad and Mumbai. Continuous Innovation is our motto, with over 100 patents, multiple Op-ex process improvements to its name. At the same time, we are a highly engaged and motivated team that believes in having fun while working. Job Description* This role is responsible for providing leadership, technical direction, and oversight to a team as they deliver technology solutions. Key responsibilities of the role include developing solutions and processes for delivering features based on their knowledge of design/architectural patterns and Agile/DevOps practices. This role ensures the systems design and requirements are aligned to achieve the desired business outcomes, and that team practices and coding/quality principles are aligned to achieve the desired technology outcomes. They have built significant experience through multiple software implementations and have developed both depth and breadth in a number of technical competencies. Responsibilities* Building the Solution Right ▪ Design, develop and be accountable for feature delivery. ▪ Apply enterprise standards for solution design, coding and quality. ▪ Ensure solution meets product acceptance criteria with minimal technical debt. ▪ Responsible for compliance and security items and audit support at the team level. ▪ Act as a liaison for production activities/issues. Work Planning and Execution ▪ Work with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria. ▪ Guide the team on work breakdown and execution. Team Mentorship ▪ Play a team lead role (as an individual contributor) and mentors the team. ▪ Guide team members with skills and practices (planning &amp; estimation, peer reviews and other engineering practices). ▪ Identify skill and role gaps, and work with Technology Manager to address them. ▪ Work with Technology Manager in creating resource contingency plans where required. Requirements* Education* <ul><li>BE/B.Tech/MCA</li></ul> Certifications If Any: NA Experience Range* <ul><li>10 to 12 Years</li></ul> Foundational Skills* <ul> <li>Proven experience in .NET Development, with proficiency in .NET Core.</li> <li>Good expertise in Entity Framework, including Code First approach and EF Core.</li> <li>Strong Hands-on experience with C# and object-oriented programming (Oops) concepts, along with proficiency in design patterns.</li> <li>Expertise in MVC and Web API development.</li> <li>Hands-on experience with frontend technologies such as HTML, CSS, etc.</li> <li>Familiarity with architectural styles and APIs, particularly Web API and REST.</li> <li>Good understanding of Agile Methodologies, with experience working in Agile environments.</li> <li>Experience in Oracle database would be preferred.</li> <li>ReactJS and VueJS will be added advantages.</li> </ul> Desired Skills* <ul> <li>Good hands-on problem-solving ability and code quality.</li> <li>Basic knowledge on API testing tool.</li> <li>Experience in any agile methodology.</li> </ul> Work Timings* <ul><li>11:30 AM - 8:30 PM</li></ul> Job Location* <ul><li>Mumbai / Hyderabad</li></ul>

Bank of America

Feature Lead - Technology - GBS IND

WHO WE ARE Empowering Connections, Inspiring Possibility SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all. With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C. WHAT YOU’LL DO The Solutions Architect is responsible for providing comprehensive pre-sales technical consulting support for all types of enterprise managed network solutions. Activities include but are not limited to: Evaluating customer needs and requirements (both business and technical) through discovery meetings and/or calls, solution architecting, technical writing, proposal generation, interdepartmental coordination, and customer presentations. The primary role is to assist Sales in maximizing Revenues by designing Solutions that best leverage SageNet’s capabilities to solve business and technical problems for our customers. Major duties and responsibilities: <ul> <li>Responsible for technical relationships with customers</li> <li>Establish and maintain key technical relationships with potential and existing accounts</li> <li>Lead pre-sale discovery and technical communications with customers</li> <li>Engage potential and existing customers to determine needs and requirements for network services (both from a business and technical standpoint)</li> <li>Act as subject matter expert on SageNet services and equipment offerings</li> <li>Act as the Lead Architect for custom solutions</li> <li>Responsible for developing complete solutions based on knowledge of existing products and services, as well as future roadmap</li> <li>Perform due diligence on overall solution including technical and business requirements and company risk analysis</li> <li>Help determine solution cost items and provide documentation of proposed custom solutions</li> <li>Validate operational feasibility of proposed solution with internal resources</li> <li>Clearly communicate technical superiority of proposed SageNet solution</li> <li>Document, drive and complete all account supporting deliverables</li> <li>Co-develop pricing and ROI strategy with Account Manager</li> <li>Effectively engage company resources in all departments to develop high quality RFP/RFI/RFQ responses</li> <li>Responsible for assisting in the collection of RFI/RFP/RFQ responses from Operations, Engineering, etc.</li> <li>Develop and deliver technical presentations to customers</li> <li>Assist in development of proposals, pricing, technical white papers, application notes, test plans and feedback reports</li> <li>Work hand in hand with Sales to close deals</li> <li>Team with Account Managers to develop account strategies</li> <li>Work hand in hand with Product Management Team to determine feasibility of new products and services</li> <li>Create quality relationships with current suppliers and partners, while also being aware and educated on new technologies that are affecting the market space</li> <li>Act as a source of knowledge for creating new solutions based on new products in the market</li> <li>Simplify or streamline current SageNet delivery of customer solutions</li> </ul> WHO YOU ARE Key Qualifications <ul> <li>Minimum 15 years’ technical pre-sales technical experience supporting network service delivery offerings to large enterprise customers</li> <li>Strong business and technical acumen</li> <li>Strong listening and observational skills</li> <li>Strong analytical ability</li> <li>Excellent verbal, written, and presentation skills</li> <li>In-depth knowledge of networking protocols, routing and concepts</li> <li>In-depth knowledge of enterprise applications commonly operating in WAN environment</li> <li>Ability to qualify and design detailed network solutions</li> <li>Ability to establish and build relationships in large IT organizations</li> <li>Ability and strong desire to quickly learn new concepts and ideas</li> <li>Ability to develop creative solutions for new opportunities</li> <li>Experience with developing network architectures using Cisco, Meraki and/or Fortinet equipment strongly desired</li> <li>Experience with a variety of access technologies such as Cellular, Satellite services, Broadband and High-Capacity solutions strongly desired</li> <li>Hands-on experience with configuration and management of networking equipment a plus</li> <li>Ability to travel</li> <li>College degree: Engineering or Computer Science preferred</li> <li>Cisco professional certification strongly desired</li> </ul> WHERE YOU’LL WORK Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity. Special Working Conditions: <ul> <li>Work productively in a corporate office space, remotely, or while travelling to customer sites</li> <li>Business casual in office, and business professional in front of customers</li> <li>This position will report to an office and will be part of a larger team atmosphere.</li> <li>Requires some nights, weekends, and overnight travel</li> <li>Up to 25% travel, so ability to travel that extensively, and be in planes without issues is required</li> </ul> PHYSICAL REQUIREMENTS <ul> <li>Be able to sit for long periods of time without issues</li> <li>Be able to stand for long periods of time while giving presentations</li> <li>Ability to participate in some physically demanding situations such as tradeshow assemblies, equipment installation, etc.</li> <li>Extensive use of hands and fingers for typing, handling baggage, and paperwork</li> <li>Extensive use of eyes for reviewing contracts and data on a computer screen or in physical form</li> <li>Up to 25% travel, so ability to travel that extensively, and be in planes without issues is required</li> </ul> CLASSIFICATION*: Salaried/Exempt POSITION TYPE: Fulltime TRAVEL REQUIREMENTS: 25% travel DIRECT REPORTS: No Direct Reports SAFETY SENSITIVE: No Ready to join a team that values trusted connections? Apply now! Equal Opportunity Employer SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Legal Disclaimer This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities. As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Sagenet

Solutions Architect

CBRE

Sr. Finance Analyst (Remote EST/CST)

Job Description: Job Title: Global Liquidity Management Senior Analyst Corporate Title: Officer Location: Chester Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Location Overview: Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee. The Team: <ul> <li>The Global Liquidity Management (GLM) team is responsible for the timely preparation of liquidity reporting across the organisation with teams based across global locations</li> <li>The Chester team has historically been specifically focused on all EMEA based reporting with requirements to regulators in the UK, Ireland and across the EU</li> <li>This exciting new opportunity to onboard more global focused work will allow for new and exciting work to come into Chester and will complement the existing responsibilities</li> <li>In GLM, associates have exposure to all the various products in which the bank does business. The team works closely with a number of other areas within the Chief Finance Office division, including Data Management, Line of Business finance as well as the Financial Controller team in order to develop a good working knowledge of the business operations as well as the various financial reporting capabilities and requirements</li> <li>The team also partners with the global teams to work on the continued enhancement of the available technologies as well as sharing best practices on efficiency and operational excellence</li> </ul> Responsibilities: <ul> <li>Perform reporting, monitoring, and analytics in relation to liquidity submissions and management metrics</li> <li>Understand liquidity reporting rules and data requirements</li> <li>Enhance processes to streamline reporting and build out additional analytical capabilities</li> <li>Perform system testing and understand impacts to end to end liquidity processes</li> <li>Ensure documentation and reporting controls are up to date, managing operational risk in the process</li> <li>Work on ad-hoc projects for senior management and/or regulators</li> </ul> What we are looking for: <ul> <li>Good academic profile with a 2:1 degree or equivalent</li> <li>Excellent Excel skills including data manipulation</li> <li>Analytical experience &amp; attention to detail</li> <li>Good understanding of complex financial products</li> <li>Experience in preparing presentations for senior management and regulators</li> <li>Experience partnering with various levels of the organization, problem solver</li> <li>Intellectual curiosity, organized and able to work on multiple tasks with limited supervision</li> </ul> Preferred: <ul> <li>Experience developing, implementing and maintaining reporting in a consistent manner</li> <li>Experience in Corporate Treasury, ideally with a financial institution</li> <li>Experience in Global Markets and/or Line of Business Experience</li> <li>Experience in regulatory reporting</li> </ul> Benefits of working at Bank of America: UK <ul> <li>Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner</li> <li>Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons</li> <li>20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum </li> <li>The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.</li> <li>Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.</li> <li>Access to an Employee Assistance Program for confidential support and help for everyday matters</li> <li>Ability to donate to charities of your choice directly through payroll and the bank will match your contribution</li> <li>Opportunity to access our Arts &amp; Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.</li> <li>Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.</li> </ul> Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Global Liquidity Management Sr Analyst

Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. We are expanding teams across the organization and we need more amazing “Zoomies” to join the team! If you are motivated by delivering happiness, come join us at Zoom!We’re seeking a Senior Business Operations Analyst to optimize and scale business operations across processes, data, and systems— with a deep focus on SaaS sales models and technologies. The ideal candidate brings extensive experience in subscription management, CRM, billing, and ERP platforms, and understands the full SaaS customer lifecycle, including lead-to-cash and renewals.As a key liaison between business and technology teams, this role will lead initiatives that drive cross-functional alignment, improve systems, and deliver scalable, tech-enabled solutions to support a high-growth, recurring-revenue business.Domain Expertise<ul> <li>SaaS Business Model: Deep understanding of subscription-based pricing, cloud delivery, multitenancy, and recurring revenue structures.</li> <li>SaaS Metrics: Familiarity with key performance indicators such as MRR, ARR, TCV, and churn.</li> <li>Sales Cycle &amp; GTM Strategy: Knowledge of SaaS sales lifecycle including lead qualification, demos/trials, onboarding, and go-to-market models (e.g., freemium, self-service, high-touch).</li> <li>Operational Processes: Expertise in lead-to-quote, quote-to-cash, renewals, and upsells within a SaaS environment.</li> <li>Customer Segmentation: Understanding of SMB, mid-market, and enterprise personas and how system processes support each.</li> <li>Retention &amp; Growth Strategies: Experience with upselling, cross-selling, and proactive customer success initiatives.</li> <li>Systems &amp; Tooling: Proficiency in CRM and GTM tools such as Salesforce, Clari, and related GTM systems.</li> <li>Cross-System Data Mapping: Skilled in process and data flow mapping across sales, finance, and customer success functions.</li> </ul>Key Responsibilities:<ul> <li>Requirements &amp; Solution Design: Gather and translate business needs into scalable, secure system solutions.</li> <li>System Implementation &amp; Integration: Lead or support deployment and integration of business-critical applications.</li> <li>Testing &amp; Deployment: Manage UAT efforts and ensure solution readiness for production release.</li> <li>Process &amp; System Optimization: Identify areas for automation and efficiency gains across platforms and processes.</li> <li>Data &amp; Insights: Analyze business data and create dashboards/reports to support strategic decisions.</li> <li>Cross-Functional Collaboration: Align business, IT, and project teams to ensure successful delivery and change adoption.</li> <li>System Support: Provide ongoing administration and enhancement support for platforms like Salesforce and ERP.</li> <li>Project Execution: Lead or contribute to complex initiatives, ensuring on-time, on-scope, and on-budget delivery.</li> </ul>Technical Expertise: <ul> <li>Advanced experience with Salesforce, including configuration and cross-functional workflows.</li> <li>Hands-on experience with tools such as Zuora, Clarity, Workday, or similar.</li> <li>Proficiency in SQL for data querying and reporting; experience defining KPIs and collaborating with analytics teams.</li> <li>Strong UAT planning and execution skills.</li> <li>Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence.</li> </ul>Preferred Qualifications:<ul> <li>Prior experience in a high-growth SaaS environment.</li> <li>Strong background in Sales Operations, including sales forecasting, compensation, and sales methodology.</li> <li>Proficiency with enterprise platforms including ERP, CRM, CPQ, or subscription billing systems.</li> <li>Bachelors or Masters degree in Business, Information Systems, Computer Science, or related field.</li> <li>7+ years of experience as a Business Operations Analyst or similar role within a SaaS or enterprise environment.</li> </ul>Salary Range or On Target Earnings:Minimum:$97,600.00Maximum:$225,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:06/16/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Sr. Business Operations Analyst

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join us as a Principal Design Researcher on our Emerging Technology and Innovation (ETI) team. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job We are seeking a visionary and entrepreneurial Design Researcher passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years. As part of our team, your mandate is to look beyond current product lines and incremental enhancements. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and product managers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation. You will help us reimagine future experiences for our customers. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem. Responsibilities In this role, you’ll: <ul> <li>Define &amp; Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends</li> <li>Strategy &amp; Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making</li> <li>Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers</li> <li>Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs</li> <li>Mentorship: Mentor and elevate best practices for design research across the Horizon 3 team and broader Twilio UX community</li> <li>Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>7+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments.</li> <li>Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.</li> <li>Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.</li> <li>Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.</li> <li>Exceptional communication, storytelling, and influence skills—executive presence a must.</li> <li>Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality.</li> <li>Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.</li> </ul> Desired: <ul> <li>Experience working with AI ML technology and customer engagement platforms</li> <li>Experience working in trust, security, or fraud prevention</li> <li>Experience guiding innovation in a multi-sided platform environment</li> <li>Portfolio or case studies illustrating your impact on breakthrough product or business opportunities</li> </ul> Location TThis role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $152,500.00-$190,600.00.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $161,500.00-$201,800.00.</li> <li>Based in the San Francisco Bay area, California: $179,400.00-$224,200.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Application deadline information Applications for this role are intended to be accepted until June 20th 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Principal Design Researcher ,Emerging Technology and Innovation

The OpportunityResponsible for preparing the donor, donor area and equipment for the pheresis processors.You will report to the Assistant Center Manager.The Role<ul> <li>Prepares the autopheresis machine for the pheresis process. </li> <li>Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. </li> <li>Disconnect the donor when the process is complete. </li> <li>Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. </li> <li>Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. </li> <li>Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. </li> <li>Alerts Group Leader or Supervisor of donor flow issues. </li> <li>Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). </li> <li>Understand the policies and procedures associated with hyper immune programs at the center if applicable. </li> <li>Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety &amp; Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. </li> <li>Maintain confidentiality of all personnel, donor and center information. </li> <li>May be cross-trained in other areas to meet the needs of the business. </li> <li>Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. </li> <li>Perform job-related duties as assigned. </li> </ul>Your skills and experienceEducationHigh school diploma or equivalent required Experience <ul> <li>Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience</li> <li>Will perform basic math calculations</li> </ul>Working Conditions (physical &amp; mental requirements) <ul> <li>Understand, remember and apply oral and/or written instructions</li> <li>Understand and follow basic instructions and guidelines</li> <li>Must be able to see and speak with customers and observe equipment operation. </li> <li>Occasionally perform tasks while standing and walking up to 100% of time </li> <li>Reach, bend, kneel and have high level of manual dexterity </li> <li>Occasionally be required to lift and carry up to 25 pounds</li> <li>Fast paced environment with frequent interruptions</li> <li>Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas</li> <li>Required to work overtime and extended hours to support center operational needs</li> </ul><h2>Our Benefits</h2>For more information on CSL Plasma benefits visit <a href="https://cslbenefits.com/cslp" target="_blank">https://cslbenefits.com/cslp</a>.<h2>About CSL Plasma</h2>CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about <a href="https://www.cslplasma.com/about-csl-plasma" target="_blank">CSL Plasma</a>.<h2>We want CSL to reflect the world around us</h2>As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about <a href="https://www.csl.com/careers/inclusion-and-belonging" target="_blank">Inclusion &amp; Belonging</a> at CSL.<h2>Do work that matters at CSL Plasma!</h2>

CSL Behring

Customer Service - Donor Support Technician

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. The Cyber Resiliency Analyst is responsible for developing and implementing business continuity and operational resiliency strategies to ensure Global Information Security (GIS) can effectively respond to and recover from disruptive events, including cybersecurity incidents, natural disasters, and other emergencies. Collaborate with cross-functional teams to identify vulnerabilities, conduct risk assessments, and create actionable resiliency plans. Serve in a critical response role during crisis events, coordinating efforts to mitigate impact and facilitate recovery, ensuring the continuity of GIS operations. Business Continuity Planning • Develop, implement, and maintain comprehensive business continuity plans (BCPs) and disaster recovery plans (DRPs) to ensure GIS operational resilience. • Conduct regular risk assessments and business impact analyses to identify critical business functions, applications, dependencies, and potential threats. Crisis and Event Response • Assist in the development and execution of crisis response plans, ensuring alignment with business continuity strategies. • Coordinate with cross-functional teams to prepare for and respond to incidents, including cyber threats, natural disasters, and other emergencies. Documentation and Reporting • Maintain up-to-date documentation of business continuity plans, crisis response protocols, and incident reports. • Provide regular updates to senior management on the status of business continuity initiatives and response activities. Continuous Improvement • Stay informed about industry best practices, regulatory requirements, and emerging threats related to business continuity and cybersecurity. • Identify opportunities for process improvement and contribute to the enhancement of the organization's resilience capabilities. • Lead or participate in Project Management activities Required Skills: • 3+ years of experience in business continuity planning, crisis management, or a related role, preferably within the cybersecurity sector. • Strong analytical skills and the ability to assess complex situations and develop effective solutions. • Excellent communication and interpersonal skills, with the ability to collaborate with diverse teams and stakeholders • Experience with risk management frameworks and methodologies • Knowledge of disaster recovery planning and execution, including IT disaster recovery strategies. • Understanding of cybersecurity principles, threats, and vulnerabilities that may impact business operations. • Ability to analyze complex situations, identify vulnerabilities, and develop effective solutions. • Strong problem-solving skills to address challenges and make informed decisions during event/crisis Shift:1st shift (United States of America) Hours Per Week: 40

Cyber Resiliency Analyst

White Cap

Senior Pricing Analyst

Req ID: 76581 Location: Tulsa -TUL Areas of Interest: Digital Technology Pay Transparency Salary Range: Not Available Application Deadline: 06/15/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Discretionary <h2>Summary</h2> The IT department at BOKF drives the bank’s cutting-edge technology infrastructure and prioritizes cybersecurity, ensuring seamless and secure digital operations. From supporting robust data centers to safeguarding sensitive financial data, we are always at the forefront of innovation, implementing the latest technologies to elevate banking services. Our dedicated teams provide strategic and comprehensive support, meeting the ever-changing needs of both clients and employees across the entire enterprise. <h2>Job Description</h2> The Site Reliability Engineer III is primarily responsible for designing, building and maintaining efficient large-scale systems. Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to build and run large-scale, distributed, fault-tolerant systems. The SRE III ensures that applications have reliability and the appropriate uptime for users' needs with a fast rate of improvement. Maintain application capacity and performance. <h2>Team Culture</h2> Our mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units. <h2>How You'll Spend Your Time</h2> <ul> <li>You will design, develop, test, and deploy applications and services while identifying and improving operational processes.</li> <li>You will collaborate with cross-functional teams to enhance monitoring tools and understand complex data and security flows.</li> <li>You will perform job scheduling tasks, including writing, reading, and troubleshooting job plans.</li> <li>You will triage and resolve technical escalations, develop scripts and stored procedures, and support live deployments.</li> <li>You will analyze real-time data, advise stakeholders on issues, and apply RDBMS principles in designing data structures.</li> <li>You will apply architectural governance, manage technology assets, and follow IT and SOA standards.</li> <li>You will utilize Agile, Scrum, and Kanban methodologies to organize and execute project tasks with moderate supervision.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Business, Computer Technology/Science, or a related field and 8+ years of experience in MIS or equivalent related field or 15 years of work-related experience. <ul> <li>Proficient in Java, Python, Linux, scripting</li> <li>Experience with cloud compute technologies, network monitoring, data processing and analytics, kubernete architecture and deployment and / or terraform infrastructure strategies.</li> <li>Experience with datacenter monitoring, service-oriented systems, micro-services</li> <li>Experience with networking monitoring, networking protocols, SNMP, syslog, network telemetry, REST API</li> <li>Experience with Scrum &amp; Agile Methodologies working knowledge of simple to moderate job scheduling systems and how to create job schedules</li> <li>Proficient in Software Integration Systems e.g., MuleSoft, SSIS, etc.</li> <li>Experience with technical infrastructure principles e.g., Windows Server, UNIX, Tomcat, IIS. RDBMS principals, Microsoft SQL. Experience driving applications and infrastructure upgrades.</li> <li>Knowledge of Quality/Testing Methodologies</li> <li>Experience with disaster recovery application</li> <li>Excellent organizational, verbal, and written communication skills</li> <li>Experience in system architecture</li> <li>Experience with automation pipelines</li> <li>Experience with CI/CD</li> </ul> Preferred Experience: • System Design and Architecture: Collaborate with software engineers and architects to design and implement scalable and reliable systems. • Monitoring and Incident Response: Develop and maintain monitoring tools and dashboards to ensure system health and performance. Respond to incidents and outages, performing root cause analysis and implementing corrective actions. • Automation and Scripting: Create and maintain automation scripts to streamline operations and reduce manual intervention. • Performance Optimization: Analyze system performance and identify bottlenecks. Implement solutions to improve efficiency and reduce latency. • Capacity Planning: Forecast system capacity needs and plan for future growth. Ensure systems can handle increased load and traffic. • Security and Compliance: Ensure systems adhere to security best practices and regulatory requirements. Implement security measures to protect sensitive data. • Documentation: Maintain comprehensive documentation of system architecture, configurations, and procedures. • Collaboration: Work closely with development, operations, and security teams to ensure seamless integration and deployment of new features and updates. <h2>Working Conditions &amp; Physical Requirements</h2> Office BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

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