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NOC Analyst (Technical Incident Management) What you can expect As a NOC Analyst at Zoom, you'll work in a 24/7 operational environment with rotating shifts, monitoring system alerts and managing incidents in real-time. You'll collaborate with global teams using advanced monitoring tools, handle high-pressure situations, and make quick decisions to maintain service stability. The role demands multitasking and communication skills while offering growth opportunities through hands-on experience with enterprise systems and cloud technologies. About the Team As a member of the global NOC team, you will be responsible for maintaining Zoom services operational and monitoring Infrastructure &amp; AWS cloud technologies. You will ensure the uptime of Zoom applications and utilize analytical tools to evaluate internal &amp; external KPI/SLA metrics. Our monitoring tools are essential for identifying, detecting, and resolving issues to maintain smooth operations. What we’re looking for • 5+ years of proven incident management expertise in handling customer-impacting situations. • Have demonstrated ability to manage high-intensity incidents and drive effective resolutions. • Have the ability and understanding of infrastructure, including multi-cloud environments. • Have solid knowledge of application deployments in DevOps environments. • Have advanced proficiency with enterprise monitoring tools (Grafana, Splunk). • Have experience with ITSM workflow and process implementation. • Have practical experience in Jira report creation. • Be able to track record in managing change control and incident review meetings.Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

NOC Analyst

CompanyCox Automotive - USAJob Family GroupMarketingJob ProfileSearch Engine Optimization Analyst IManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %Yes, 5% of the timeWork ShiftDayCompensationHourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionThe Search Engine Optimization Analyst I is responsible for ensuring operational efficiency, effectiveness, and the successful execution of marketing-related web initiatives and associated search engine capabilities. This role collaborates with clients and internal teams to develop, build, and support the company’s web and internet applications. The position focuses on achieving operational excellence to drive increased customer sales, retention, and overall sales and marketing effectiveness.PRIMARY DUTIES/KEY RESPONSIBILITES:<ul> <li>Provides SEO support for assigned websites / platforms.</li> <li> Leverages analytics platforms to evaluate and understand website performance, including: <ul> <li>Organic visits</li> <li>Visitors</li> <li>Form submissions</li> <li>Conversion rate</li> <li>Bounce rate</li> <li>Visibility (keyword ranking data).</li> </ul> </li> <li>Formulates data-driven insights about site performance and identifies / recommends areas of opportunity.</li> <li>Utilizes white-hat SEO tactics, including content writing and optimization, metadata optimization, schema markup implementation and associated methods to understand and improve performance.</li> <li>Troubleshoots negative trends in key performance indicators (KPIs) and search engine visibility.</li> <li>Engages with team members and technical experts to define and implement corrective actions.</li> <li>Studies changes in the industry and keep tabs on competitors / peers. Monitors competitive landscape to stay ahead of competitors.</li> <li>Stays abreast of new developments and changes in internet marketing, proactively sharing the best practices, trends, and tips.</li> <li>Other duties as needed or required.</li> </ul>REQUIRED EXPERIENCE: <ul><li>Bachelor’s degree in a related discipline. The right candidate could also have a different combination, such as 4 years’ experience in a related field and no degree. </li></ul>SPECIALIZED KNOWLEDGE AND SKILLS:<ul> <li>Foundational skills in analytical thinking, requirements analysis, software installation and support, system and technology integration and technical troubleshooting</li> <li>Foundational skills in collaborating with intent, driving innovation, focusing on execution, inspiring others and striving for excellence.</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 05/18/2025

Cox Automotive Inc.

Search Engine Optimization Analyst I

CBRE

Procurement Solutions Architect (Principal), Industrial & Logistics

Job Description:Pluralsight is seeking a Technical Support Engineer to join our team. The Technical Support Engineer (TSE) plays a critical role in supporting our customers by resolving technical issues, collaborating with engineering teams, and improving the overall platform experience. TSEs act as a bridge between our customers and internal teams, ensuring that every technical challenge is addressed with diligence, insight, and empathy.Who you’re committed to being:<ul> <li>Passionate about problem-solving, troubleshooting, and finding creative solutions to technical challenges.</li> <li>Self-sufficient and proactive, capable of working independently while understanding how your work contributes to broader team goals.</li> <li>A trusted advisor to cross-functional teams including Sales, Marketing, Success, and Engineering.</li> <li>Continuously curious, actively seeking to expand your technical knowledge of our evolving architecture and systems.</li> <li>A thoughtful communicator who collaborates effectively across teams.</li> <li>Organized and team-oriented, capable of bringing clarity to discussions and focusing on shared goals.</li> <li>Skilled at breaking down complex technical topics into easy-to-understand explanations.</li> <li>Confident working directly with engineering to resolve issues and improve product quality.</li> </ul>What you’ll do:<ul> <li>Serve as the primary contact for escalated technical issues and collaborate with customers and internal teams to troubleshoot and resolve them.</li> <li>Triage, prioritize, and communicate issues to engineering and key stakeholders while maintaining strong relationships with engineering teams.</li> <li>Support strategic customers, lead conference calls, and participate in an on-call rotation for high-priority incidents.</li> <li>Mentor peers, drive internal improvement projects, and maintain issue management accountability.</li> <li>Continuously expand your knowledge of troubleshooting methodologies, distributed systems, and platform architecture to stay current with evolving technologies.</li> </ul>Experience you’ll bring:<ul> <li>2+ years in a customer-facing support or service role.</li> <li>2+ years in a technical support role.</li> <li>Strong understanding of SSO configuration, setup, and troubleshooting (experience with Auth0 is a plus).</li> <li>Solid knowledge of APIs and the ability to diagnose and troubleshoot related issues.</li> <li>Familiarity with networking protocols and concepts.</li> <li>Working knowledge of SQL.</li> <li>Experience with LMS/LXP integrations.</li> <li>Comfortable with logging tools and troubleshooting workflows.</li> <li>Strong interpersonal and communication skills.</li> <li>Logical, analytical thinker with the ability to solve unfamiliar technical problems.</li> </ul>Requirements:<ul> <li>Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.</li> <li>Strong organizational and prioritization skills.</li> <li>Ability to manage multiple tasks while maintaining attention to detail.</li> <li>Willingness to work flexible hours as needed to support global customers.</li> </ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, in-person collaboration may be required at our Utah HQ, depending on the role and team.Why you’ll love working here:<ul> <li>We’re remote- and hybrid-friendly.</li> <li>We’re mission driven and guided by our culture pillars.</li> <li>We prioritize diversity and belonging.</li> <li>We cultivate a culture of trust, autonomy, and collaboration.</li> <li>We invest in our people with competitive compensation, wellness benefits, and professional development.</li> </ul>About us:Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations, and individuals rely on Pluralsight for critical technology skill development in AI, cloud computing, cybersecurity, software development, and more.Physical and Mental Requirements:This is a sedentary role performed in a home or office environment with repetitive tasks involving data analysis and problem solving. Ability to focus, learn new systems, and make timely decisions is essential.EEOC Statement:Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to diversity and inclusion, view our latest Diversity, Equity, Inclusion and Belonging report.The annual base salary + variable for this role is $64,300-$80,400 USD. Actual compensation will be based on factors such as location, skills, experience, and business needs. Benefits and bonuses may also apply.Applications must be submitted within 90 days of the initial posting date.#LI-Remote#LI-CK1

Pluralsight

Technical Support Engineer

<h2>About the team</h2>This is an opportunity on Zillow Group's People Technology team. Our team's mission is to use technology to "Build delightful experiences for every stage of Zillow Group employee lifecycle", in partnership with our People Org partners and product teams.<h2>About the role</h2>This position is for a People Technology applications analyst who will help build and maintain our HR technology solutions using Workday and other supporting tech stack.As a Workday Application Analyst, you will:<ul> <li>Build and maintain solutions within Workday.</li> <li>Partner closely with People Technology engineering team, product team and business stakeholders to gather requirements.</li> <li>Design, configure, test and deploy solutions within Workday.</li> <li>Participate in triage/on call duties to monitor ServiceNow ticket system and resolve issues in a timely manner.</li> <li>Find Opportunities by researching new Workday functionality to bring value to our customers or solve their problems.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $124,000.00 - $198,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Workday experience is a MUST.</li> <li>Minimum 5 years experience in configuring multiple Workday modules such as core HCM, advanced comp, talent, benefits, recruiting, absence and time tracking as well as cross application modules including Workday advanced reporting, dashboards and security.</li> <li>Familiar with Workday integrations and have basic understanding of how integrations work in general.</li> <li>Experience in Workday Payroll is preferred.</li> <li>Experience working in Agile/ Scrum framework and JIRA is preferred.</li> <li>Bachelor's degree in a technical field or relevant work experience.</li> <li>Strong collaboration skills to build good working relationships with partners.</li> <li>Never afraid of asking questions and speak up in the meetings.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Workday Application Analyst

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary Complete escalated Grievance and Appeal cases submitted by state and federal regulatory bodies. Required Qualifications<ul><li>2-3 years of must have experience processing health insurance grievance and appeal cases.</li></ul> Preferred Qualifications<ul><li>Compliance experience</li></ul><ul><li>Regulatory experience Medicare and Medicaid.</li></ul> Education<ul><li>High School Diploma or GED Required</li></ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 06/04/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Grievance and Appeal - Senior Analyst

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The Litigation Support team plays a crucial role in supporting the Legal Litigation team by conducting investigations and providing essential support, including addressing inquiries from both Outside Counsel and Inside Counsel, and facilitating document production. As Litigation Support Analysts, we are committed to delivering top-tier customer service by pinpointing core issues for the Legal team. We diligently identify key problems, collaborate with RCA and Leadership for comprehensive analysis. What you’ll be doing (ie. job duties): <ul> <li>Swiftly gather, analyze, and document customer issues and resolutions with efficiency and precision</li> <li>Lead comprehensive investigations for regulatory complaints, consumer arbitrations and litigation cases, collaborating closely with internal legal and compliance teams</li> <li>Resolve advanced escalations independently by leveraging available tools and resources</li> <li>Address persistent customer issues by enhancing CX processes and ensuring compliance with legal standards</li> <li>Assist the legal team in researching complex customer-related issues and analyzing evidence to support cases</li> <li>Maintain and manage organized documentation for legal and regulatory purposes, demonstrating expert-level data handling skills</li> <li>Use data to uncover trends, compile visual reports, and provide actionable insights on complaints and customer demographics</li> <li>Provide feedback to internal teams to drive policy changes and workflow improvements based on investigative findings</li> <li>Perform advanced data querying and analysis to ensure data accuracy and support decision-making processes</li> <li>Effectively communicate and build relationships with stakeholders at all organizational levels and external audiences</li> <li>Represent the organization in small claims court, providing witness testimony and declarations based on investigative data</li> <li>Adapt to a fast-paced, ever-evolving work environment, showing flexibility and a commitment to continuous learning</li> <li>Actively contribute to team projects, process improvement initiatives, and operational changes to improve overall team performance</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Minimum of 4 years of relevant experience in financial services, crypto, investigations, legal, or tech industries</li> <li>A passion for our mission and a drive to deliver seamless support experiences globally</li> <li>Experience in complaints management, compliance, regulatory, legal, or fraud/disputes resolution</li> <li>Familiarity with various support channels, including voice, email, and chat</li> <li>Strong investigative mindset, able to trace problems to their root causes and dive into complex or unusual issues</li> <li>Exceptional adaptability in meeting the demands of a high-growth, fast-paced organization</li> <li>Outstanding communication skills, capable of presenting information effectively across multiple departments and stakeholders</li> <li>Proven ability to perform under pressure, managing tight timelines and juggling multiple priorities</li> <li>Meticulous attention to detail, with excellent proofreading and accuracy</li> </ul> Nice to haves: <ul> <li>Experience in project management, analytics, or vendor management</li> <li>Advanced degree in business, finance, or CX</li> <li>Proficiency in tools such as Google Apps, JIRA, and Salesforce Service Cloud</li> <li>Experience collaborating with external outsourcing partners</li> </ul> Position ID: P70665 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $85,850—$101,000 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Senior Complaints Analyst

<h2>Job Description</h2>As a Senior Technical Architect, your primary responsibility will be to develop customized technical solutions that align with the unique business requirements and objectives of our customers.Responsibilities:<ul> <li>Develop a comprehensive understanding of customers' functional and technical requirements, ensuring alignment with their business objectives through the effective use of Zendesk functionalities.</li> <li>Owning the end-to-end technical delivery of specific customer implementation projects.</li> <li>Delivering comprehensive, complex implementations of contact centers with Zendesk for Contact Center.</li> <li>Configuring services and deploying resources in customer AWS accounts, using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more.</li> <li>Lead technical projects involving multiplate development and architecture resources. </li> <li>Mentor junior colleagues on best practices and new technologies. </li> <li>Ability to translate customer business objectives into technical solutions. </li> <li>Provide expert recommendations based on your extensive technical knowledge and experience, taking ownership of the definition, documentation, and execution of optimal technical solutions.</li> <li>Collaborate closely with members of the Zendesk Professional Services team, including Engagement Managers, Services Consultants, Developers, and Quality Assurance Analysts, across various customer engagements, serving as the lead technical solution designer.</li> <li>Lead or participate in design and configuration workshops with customers and partners to effectively architect solutions.</li> <li>Produce Technical Design Documents (“TDD”) and Zendesk Custom App Specification Documents in accordance with customer needs.</li> <li>Support the development and testing phases of custom solutions, working collaboratively with Zendesk Developers and Quality Assurance Analysts to address and resolve issues.</li> <li>Assist in the functional design and configuration of Zendesk environments in partnership with Services Consultants and Engagement Managers.</li> <li>Conduct technical training sessions, handovers, and knowledge transfer sessions to ensure continuity and understanding among stakeholders.</li> <li>Maintain ongoing communication with Zendesk Engagement Managers regarding project status, issues, and outstanding efforts related to deliverables.</li> <li>Manage and contribute to multiple projects concurrently, demonstrating strong organizational skills.</li> <li>Uphold technical expertise across the entire Zendesk product suite while handling high-profile customer escalations with confidence and effectiveness.</li> <li>Support pre-sales activities by gathering technical requirements and providing solutions and estimates to customers.</li> <li>Maintain technical product expertise across Zendesk for Contact Center with both existing and prospective customers to understand their needs and lead technical discussions.</li> <li>Articulate complex technical concepts to diverse audiences, including executive-level decision-makers</li> <li>Identify workarounds for product limitations and collaborate with the Product team to recommend enhancements based on market demands</li> </ul>Qualifications:<ul> <li>Bachelor’s Degree or equivalent experience, with a minimum of 3 years in consulting services or programming</li> <li>3+ years hands-on experience building, migrating and deploying complex cloud-based solutions</li> <li>Familiarity with a backend programming language, such as Java, C#, Node.js, Python, PHP</li> <li>Experience implementing and supporting AWS environment</li> <li>Experience building integrations and supporting contact center solutions in an end user or customer environment </li> <li>Proven ability to manage multiple projects with competing priorities and successfully deliver on project goals</li> <li>Strong analytical and project management skills, enabling the alignment of business requirements with technical solutions</li> <li>Demonstrated capacity for prioritizing solutions effectively, with experience in automating deployments and improving solution efficiency</li> <li>Familiarity with RESTful APIs and experience in developing, selling, or supporting SaaS applications</li> <li>Familiarity with AWS or other cloud platforms (GCP, Azure)</li> <li>Knowledge of various technical domains, including web development, mobile development, backend development, and automation</li> <li>Excellent communication skills</li> <li>Strong hands-on programming skills, experience developing solutions with code/scripting and comfortable with AWS Lambda and Python</li> <li>Passion for building contact center solutions and getting hands dirty</li> <li>Strong analytical problem-solving ability</li> </ul>#LI-SM12The US annualized base salary range for this position is $114,000.00-$172,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Zendesk

Senior Technical Architect

What you can expect:Zoom’s Business Applications team is looking for a Sr. Business Systems Analyst (BSA) to support our dynamic New Service Introduction (NSI) team. This position will partner with Zoom’s Product Managers to elicit business requirements and collaborate with multiple technology teams, driving solutions to improve Zoom’s customer adoption. The role seeks an experienced, driven self-starter with a 'can do' attitude to support NSI and Commerce Enablement initiatives.About the Team:The team focuses on NSI offer enablement, implementing system changes to introduce new products to direct, channel, and online markets. We work with product managers, operations, including sales, channel, finance, billing, and pricing teams across Zoom.Responsibilities<ul> <li>Serving as an SME and advisor in processes for product Go-To-Market launches, including Lead to Cash, Subscription Billing, and User Licensing.</li> <li>Partnering with Product Managers, Sales Ops, Finance, and FP&amp;A to understand needs and gather business requirements for system changes in Product Launches.</li> <li>Collaborating with our Engineering technology teams to define functional requirements, process flow diagrams and actionable tasks in a dynamic, agile environment</li> <li>Collaborating with the delivery team on development, manage testing activities and perform post launch monitoring</li> <li>Leading system and user acceptance testing, negotiating with business stakeholders, triaging defects and obtaining stakeholder sign-off</li> <li>Establishing detailed project plans and deliverables while communicating status, risks and issues to both technology and business leadership</li> </ul>What we’re looking for<ul> <li>Hold a BS in Computer Science, Management of Information Systems, or equivalent</li> <li>Have extensive experience (12-15yrs) analyzing business requirements; developing and documenting process flows and solution designs; testing new functionality</li> <li>Have extensive experience (8yrs+) self-managing projects in fast-moving and dynamic environments, including developing project /sprint plans and reporting project status to executives</li> <li>Have experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions</li> <li>Have functional experience in Order to Cash areas including CPQ, eCommerce buyflows, Billing, License Provisioning</li> <li>Have experience with supporting technologies such as JIRA, Confluence, Figma, Lucidchart</li> <li>Have experience with system in Salesforce Sales Cloud, Zuora &amp; Oracle Financials.</li> <li>Have expertise in business process modeling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes)</li> </ul>Salary Range or On Target Earnings:Minimum:$124 000,00Maximum:$271 200,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:05/09/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Sr. Business Systems Analyst

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. What you’ll be doing (ie. job duties): <ul> <li>You’ll serve as the ‘front line’ for detection efforts, prioritizing alert reviews, correlation, analysis, and recommendations for further investigation and mitigation efforts </li> <li>You’ll work with our investigators and engineers to identify, analyze, and document concerning behaviors, refine our alerting, collect evidence, and review contextual data </li> <li>You’ll dive deep into company systems to identify abuse and misuse to keep our customer information safe</li> </ul> What we look for in you (ie. job requirements): <ul> <li>You are discreet, thoughtful, and seek to secure our customers and company</li> <li>You have experience with Insider Threat technologies (such as Security Information Event Management - SIEM, User Behavioral Analytics - UBA, Data Loss Prevention - DLP, endpoint detection) and an understanding of investigations and/or the intelligence cycle</li> <li>You have excellent verbal and written communication skills. Other team members ask for your input to communicate clearly and concisely and you are comfortable composing briefs and assessments consumed by leadership</li> <li>You have experience with customer service tools, financial analysis, and log analysis </li> <li>You prefer to play as a team and are equally comfortable as the ‘novice’ or the ‘expert’ </li> <li>You know that people make mistakes. Your high degree of empathy means that your coworkers trust you to help solve their security problems, because you never come across as judgmental or condescending.</li> <li>You are actively aware of the insider threat landscape, and understand the legal, regulatory, and ethical considerations of working with sensitive information and situations</li> </ul> Nice to haves: <ul> <li>Security+, CISSP, or other security credentials</li> <li>You love analyzing data and identifying disparities and trends</li> <li>You’ve got experience in one or more of the following areas: incident response, data protection, risk management, counterintelligence, investigations, fraud detection, financial crimes investigation, intellectual property theft, access and identity management, or IT engineering</li> <li>You are comfortable with a fast-paced tech environment and learn quickly</li> <li>You’re familiar with blockchains, cryptocurrency, and onchain projects (or at least a good story about how you thought about investing in Bitcoin in 2014 but decided not to).</li> </ul> Job #: P69660 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $144,500—$170,000 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

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