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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary Bank of America is looking for an experienced ServiceNow business analyst to help implement ServiceNow’s SecOps modules in a new, “greenfield” ServiceNow instance. This job is responsible for capturing and refining business needs into actionable requirements for ServiceNow developers. Job expectations include working closely with key stakeholders to ensure business outcomes are delivered, assisting with troubleshooting, creating documentation, and assisting with user training. Key Responsibilities: <ul> <li>Responsible for capturing and refining business and system requirements for the ServiceNow SecOps modules.</li> <li>Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team.</li> <li>Possess a working knowledge of Cybersecurity best practices, vulnerability management lifecycle, and ServiceNow configuration.</li> <li>Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software).</li> <li>Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers &amp; catalogs functional, non-functional, and technical requirements for stakeholder requests.</li> <li>Determines the impact of modifications and enhancements on the ServiceNow SecOps modules and platform.</li> <li>Acts as the ServiceNow SecOps subject matter expert to support scope and requirement decisions.</li> <li>Ensures changes to the application are compliant with bank standards and policies.</li> <li>Assists users and development team with application testing and troubleshooting. May help configure test solutions to validate functional and system needs.</li> <li>Identify, document, and troubleshoot application related problems.</li> <li>Documents process, procedures, and workflows associated with the relevant ServiceNow modules and external applications.</li> <li>Leads or participates in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes.</li> <li>Ability to create, maintain, and present training materials for end-users.</li> </ul> Qualifications: <ul> <li>1+ years of experience translating business needs into requirements for a ServiceNow implementation or major enhancement project.</li> <li>Hands-on experience with ServiceNow, including familiarity with at least 1 module.</li> <li>Prior experience in an IT or Cybersecurity role.</li> <li>Strong interpersonal and written/verbal communication skills, with the ability to present complex ideas clearly and effectively.</li> <li>Familiarity with Agile development practices.</li> </ul> Desired Certifications: <ul><li>ServiceNow Certified Systems Administrator (CSA) certification</li></ul> Enterprise Role Overview: Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers &amp; catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor. Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

ServiceNow Business Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Role: The role is within a team of associates in the Anti-Money Laundering Client Due Diligence (AML/CDD) onboarding function. The team covers new client onboarding and expansion across Global Banking and Markets (GBAM) as its core activities. Responsible for completing AML/CDD checks in line with country standards and CIP/CDD procedures. Responsible to provide seamless delivery and client delight. We not only offer the training and support you will expect from a leading global bank but also the opportunity to grow your career. With exposure to a variety of financial products and markets plus internal exposure to business and support stakeholders. We can offer excellent development and represent the ideal mobility opportunity. Job Description: <ul> <li>Perform document gap analysis by self-sourcing and reviewing available documentation. Evaluating information available publicly or through vendors for multiple Asian jurisdictions </li> <li>Liaise with sales/client teams to obtain and validate correct documentation </li> <li>Process AML/CDD by enriching onboarding requests in the system of record and performing enhanced due diligence as required </li> <li>Support creation of key business metrics </li> <li>Liaise with internal departments to support KYC issues - Involvement in ad hoc projects for new processes or industry initiatives </li> <li>Participate in remediation’s, internal/external Audits Requirements </li> <li>Control focused mindset and good understanding of regulatory and reputational risks (knowledge of Asian requirements a plus) </li> <li>Ability to work under pressure in a dynamic team environment. </li> <li>Ability to liaise with all levels of the firm and people with different experiences and backgrounds. </li> <li>Collaborate closely with business partners to onboard client locally and regionally.</li> </ul> Experience <ul> <li>At least 2-4 years’ working experience in a similar role is preferred</li> <li>Control focused mindset and good understanding of regulatory and reputational risks (knowledge of APAC AML/CDD requirements a plus)</li> <li>Excellent presentation, communication and problem solving skills</li> <li>A proactive learner and self-starter seeking continuous improvement in all job-related aspects.</li> <li>Experience of working in an Asia/Global environment.</li> <li>Good written and oral English, additional language expertise will be a plus.</li> </ul>

Officer - AML/CDD Onboarding Senior Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! What you can expect The Cyber Security Operations (CSO) function within Global Information Security enables the various businesses of Bank of America to conduct operations in a secure, trusted, and safe manner by defending the organization and our customers from cyberattacks. Insider Threat Investigators (ITI) within CSO investigates risks and protects against threats posed to the bank by insiders and works closely with peer teams across the enterprise to ensure comprehensive and proactive controls and monitoring are in place to detect and mitigate insider risks. Insider Threat Investigator is responsible for conducting data analysis of insider threat auditing and monitoring software resources to detect and identify insider risk activities. In addition, they will be required to complete investigations by analyzing and verifying information through various investigative techniques, internal resources, and conversations/interviews with persons of interest. The role will also require regular collaboration with experts in and out of the team, both in country and in other regions, where excellent communication skills will also be necessary. What you will do <ul> <li>Conduct investigations by analyzing and verifying information through various investigative techniques, internal resources, and conversations/interviews with persons of interest;</li> <li>Complete written reports in compliance with current reporting procedures and policies. Must have the ability to write detailed, concise, and accurate reports;</li> <li> Ability to manage high risk regional information security incidents by working in conjunction with response partners and other risk teams; </li> <li>Utilizing next generation tools and technology to conduct deep behavioral analytics assessments/ investigations with a focus on mitigating information security related insider threats;</li> <li>Ability to collect and analyze data from various applications to fulfill an investigation/support request(s)</li> <li>Document each stage of the investigation with clear &amp; concise notes </li> <li>Effectively pivot communication style &amp; verbiage based on audience (i.e. non-technical)</li> <li>Ability to collaborate well with other teams to drive resolution to an investigation, across multiple regions/countries</li> <li>Ability to effectively multi-task between several competing efforts</li> <li>Maintain an awareness of industry challenges and advancements to add value to enhancing processes &amp; technologies </li> </ul> Your background <ul> <li>5+ years’ work experience with an insider threat focus or technical background that could be applied to understand key insider risk components </li> <li>Curiosity, diversity of thought, critical thinking, willingness to learn, and persistence to identify risk</li> <li>Methodical and systematical approach to utilizing technical tools, applications, etc. </li> <li>Familiarity with Splunk, ENCASE, CrowdStrike and other similar investigative and/or monitoring tools</li> <li>Exceptional written and verbal communication skills to various audiences </li> <li>Mindset of curiosity: not afraid to learn new things </li> <li>Excellent organizational skills to manage caseload, projects and ad hoc requests</li> <li>Experience in conducting complex investigations with an Insider Threat emphasis</li> <li>Knowledge in how to conduct computer forensics </li> <li>Familiarity with participating/driving incident response events</li> </ul> Desired Skills <ul> <li>An understanding of human behavior / human psychology or investigative background </li> <li>Technical experience with information security / data loss prevention tools or controls such as Intrusion Detection &amp; Prevention technologies (IDS/IPS) and/or SIEM systems and other data correlation engines. </li> <li>Extensive experience in Splunk, ENCASE, CrowdStrike and other similar investigative and/or monitoring tools</li> <li>Certifications - Security+, Network+, CEH, CISSP, CCNA, CCNP, EnCE other cyber security related certifications</li> <li>Familiarity with sleuthing in OSINT </li> <li>Familiarity with working in cloud </li> <li>Networking/System administration experience </li> <li>Experience in scripting languages for databases </li> <li>Bachelor’s in computer science or related fields</li> </ul>

Vice President, Insider Threat Investigations, Global Information Security, Australia

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Line of business Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: <ul> <li>Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures</li> <li>Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions</li> <li>Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units</li> </ul> Required Skills: <ul> <li> Knowledge of Merrill Systems Knowledge of LMA product </li> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Coaching</li> <li>Written Communications</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Transcation Management Ops Analyst - BPRO LMA

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics and independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the Line of Business and partner organizations including Risk and Product teams. Fraud Prevention and Detection is looking for an energetic and inquisitive experienced data scientist to join our team and help us combat financial crime using graph databases. In this role, you will be expected to work on large and complex data science projects. Collaborating with internal strategy, technology, product, and policy partners to deploy advanced analytical solutions with the goal of reducing fraud losses, lowering false positive impacts, improving client experience, and ensuring the Bank minimizes its total cost of fraud. Responsibilities: <ul> <li>Link Analysis/Graph analytics to find and mitigate densely connected fraud networks.</li> <li>Developing and tuning graph algorithms to maximize detection of fraud.</li> <li>Work with software developers to create/enhance link analysis process for new fraud detection use cases, and assist with the generation, prioritization, and investigation of fraud rings.</li> <li>Coordinate with stakeholders and tech to deliver process end-to-end, be the gate keeper for issue tracking and remediation.</li> <li>Gather business requirements and translate to technical logic for script development, and design, create and monitor daily report/QA metrics for fraud detection process.</li> <li>Document and prepare attestation response for process and fraud strategy with governance team.</li> <li>Identify, track, and recommend opportunities for process improvement.</li> <li>Coach and mentor peers to improve proficiency in a variety of systems and serve as a subject matter expert on multiple business and technical-related topics.</li> <li>Identify business trends based on economic and portfolio conditions and communicate findings to senior management.</li> <li>Support execution of large-scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics-based insights.</li> </ul> Required Qualifications: <ul> <li>A minimum of 4 years of experience in data and analytics is required.</li> <li>Must be proficient with SQL and one of SAS, Python, or Java</li> <li>Critical problem-solving skills including selection of data and deployment of solutions.</li> <li>Proven ability to manage projects, exercise thought leadership and work with limited direction on complex problems to achieve project goals while also leading a broader team.</li> <li>Excellent communication and influencing skills.</li> <li>Thrives in fast-paced and highly dynamic environment.</li> <li>Intellectual curiosity and strong urge to figure out the “whys” of a problem and come up with creative solutions.</li> <li>Model development experience leveraging supervised and unsupervised machine learning (regression, tree-based algorithms, neural networks)</li> <li>Expertise handling and manipulating data across its lifecycle in a variety of formats, sizes, and storage technologies to solve a problem (e.g., structured, semi-structured, unstructured; graph; hadoop; kafka)</li> </ul> Desired Qualifications: <ul> <li>Advanced Quantitative degree (Masters or PhD)</li> <li>7+ years of experience; work in financial services is very helpful, with preference to fraud, credit, cybersecurity, or other heavily quantitative areas.</li> <li>Understanding of advanced machine learning methodologies including neural networks, ensemble learning like XGB, and other techniques</li> <li>Proficient with H2O or similar advanced analytical tools</li> </ul> Skills: <ul> <li>Analytical Thinking</li> <li>Business Analytics</li> <li>Data and Trend Analysis</li> <li>Fraud Management</li> <li>Problem Solving</li> <li>Collaboration</li> <li>Innovative Thinking</li> <li>Monitoring, Surveillance, and Testing</li> <li>Presentation Skills</li> <li>Risk Management</li> <li>Data Visualization</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Issue Management</li> <li>Oral Communications</li> <li>Written Communications</li> </ul> Minimum Education Requirement: Bachelor’s degree or equivalent work experience Shift:1st shift (United States of America) Hours Per Week: 40

Cons Prod Strategic Analyst IV

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: <ul> <li>Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures</li> <li>Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions</li> <li>Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units</li> </ul> Line of Business Job Description: <ul> <li>Provide operational support for the processing of physical certificate deposits for Wealth Management 600+ branch offices</li> <li>This support includes the review of certificates for eligibility, processing of deposits, identification of negotiability documentation requirements, receipt of physical securities and documentation and preparation of deposit to the Depository Trust &amp; Clearing Corporation (DTCC)</li> <li>This role will utilize the Service Request Portal (SRP) for the review of security deposits and the Certificate Automation Product (CAP) for the depositing of securities to client accounts</li> </ul> Required Skills: <ul> <li>Ability to manage multiple, tasks with overlapping deliverable dates</li> <li>Demonstrates initiative and excellent interpersonal skills</li> <li>Proven ability to effectively service/resolve client inquiries</li> <li>Strong oral and written communication skills</li> <li>Ability to work effectively and efficiently as an individual contributor in a team environment</li> <li>Positive and professional attitude in a team oriented fast paced work environment</li> <li>Strong analytical and problem-solving skills</li> <li>SharePoint and document organization</li> <li>Overtime may be required to support business needs</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Coaching</li> <li>Written Communications</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Transaction Management Ops Analyst

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.About the TeamWe place great value on career growth, learning and collaboration. Employees are our #1 value! We are an agile organization, constantly looking for ways to improve with a focus on the value we deliver to our customers. We work closely with people to acquire fast feedback and achieve the right outcomes. A Senior Technical Consultant is a member of Workday’s Global Professional Services organization dedicated to the implementation of our cloud-based software within the State &amp; Local Government industry. We help customers make the most of the Workday platform! The State &amp; Local Government Technical Consulting team is responsible for the Data Conversion, Integration, and Reporting workstreams on Workday implementation projects. As a diverse group driven by a passion for the success of our customers, we provide leadership and technical expertise to efficiently guide customers through their deployments. It’s an exciting, fast-paced, and rewarding work environment!About the RoleThe Senior Technical Consultant works closely with the client’s project team to design, develop, and deploy a customer’s integration solutions. They have knowledge of core design principles, common integration patterns, project implementation methodology, and a successful track record of delivering. The Senior Technical Consultant will:<ul> <li>Lead and project manage integration workstream(s), hitting delivery dates and driving results</li> <li>Conduct discovery sessions to develop and document a thorough understanding of customers’ integration needs</li> <li>Design and implement integrations to address complex customer and vendor requirements</li> <li>Assist customers in testing integrations and conduct knowledge transfer sessions to ensure post-production success</li> <li>Participate in internal initiatives and process improvement</li> </ul>About YouWe are looking for hardworking, creative consultants who are passionate about what they do! You should excel at explaining complex concepts in simple terms and understanding customer procedures. You are curious about how things work and love solving puzzles. We look for team members who will suggest creative and new ways to develop and deliver technical solutions. You should be an innovative self-starter who can drive ideas from concept through implementation. Basic Qualifications: Sr Technical Consultant (P4)<ul> <li>6+ years of experience with Workday Integrations, OR</li> <li>6+ years of Human Resources, Payroll, Financials, Integrations, or Reporting domain experience in a public sector setting AND 3+ years of experience in a technical role, OR</li> <li>6+ years of experience with integration workstream ownership and development</li> </ul>Basic Qualifications: Principal Technical Consultant (P5)<ul> <li>8+ years of experience with Workday Integrations, OR</li> <li>8+ years of Human Resources, Payroll, Financials, Integrations, or Reporting domain experience in a public sector setting AND 5+ years of experience in a technical role, OR</li> <li>8+ years of experience with integration workstream ownership and development</li> </ul>Other Qualifications: <ul> <li>Experience working within or with the public sector</li> <li>Experience taking a leadership role within a software, system, or application implementation</li> <li>Advanced skills to design, develop, and deploy integration solutions for customers</li> <li>Advanced understanding of the complete software implementation lifecycle - including requirements gathering, design, development, testing, and move to production</li> <li>Advanced skills with Workday integration technologies such as Workday Studio and Orchestrate</li> <li>Demonstrated learning agility, with the ability to quickly adapt to new situations, learn from experiences, and apply knowledge to solve problems and drive innovation</li> <li>Strong technical acumen, including the ability to understand, apply, and troubleshoot technical information and systems to enhance efficiency and problem-solving</li> <li>Exceptional solutions design skills, with the ability to analyze business challenges and develop effective solutions that leverage technology and optimize resources</li> <li>Strong influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders</li> <li>Ability to travel up to 25%</li> </ul>Posting End Date: 05/31/25The application deadline for this role is the same as the posting end date stated. Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please <a href="https://workdaybenefits.com/us/welcome-to-workday-benefits/prospective-workmates" target="_blank">click here</a>.Primary Location: USA.GA.Atlanta Primary Location Base Pay Range: $116,900 USD - $175,400 USD Additional US Location(s) Base Pay Range: $111,100 USD - $197,300 USDIf performed in Colorado, the pay range for this job is $116,900 - $175,400 USD based on min and max pay range for that role if performed in CO.The application deadline for this role is the same as the posting end date stated as below: 05/31/2025 Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Workday

Senior Technical Consultant, Integrations - State & Local Government

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Position Summary: Seeking a talented and experienced Key Management Service (KMS) Operations resource to join our team. In this role, you will be responsible for ensuring the reliability, scalability, and security of a robust key management infrastructure. Work closely with our engineering, operations, and security teams to design, implement, and maintain highly available and performant KMS solutions.​ Responsibilities: <ul> <li>Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems</li> <li>Mentors other team members and provides technical leadership</li> <li>Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment</li> <li>Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications</li> <li>Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly</li> <li>Deploy, and maintain key management infrastructure to meet security and compliance requirements.</li> <li>Monitor and optimize the performance and scalability of KMS Infrastructure.</li> <li>Implement and enforce security best practices to protect sensitive data and cryptographic keys.</li> <li>Collaborate with Engineering and other cross-functional teams to implement automated workflows for key lifecycle management.</li> <li>Participate in on-call rotations and respond to incidents in a timely manner.</li> <li>Conduct post-incident reviews and implement preventive measures to minimize the risk of recurrence.</li> <li>Stay up-to-date with industry trends and emerging technologies related to key management and cryptographic standards.</li> </ul> Required Qualifications: <ul> <li>Hands on experience working on Linux/Unix and/or Windows server platforms</li> <li>Strong understanding of cryptographic principles and key management best practices</li> <li>Experience working knowledge of Hardware Security Modules (HSM) such as Thales HSM or Cipher Trust Manager.</li> <li>Experience with key management systems such as AWS KMS, Azure Key Vault, or Google Cloud KMS.</li> <li>Proficiency in at least one programming language (e.g., Python, Java, Go) and experience with automation tools (e.g., Ansible, Terraform).</li> <li>Excellent troubleshooting and problem-solving skills.</li> <li>Strong communication and collaboration skills.</li> <li>Familiarity of Incident and Problem Management systems like Remedy or ServiceNow.</li> <li>Ability to work independently and as part of a team in a fast-paced environment.</li> </ul> Desired Qualifications: <ul> <li> Deep understanding of Key Management practices.</li> <li>Thales HSM, Cipher Trust Manager, Linux, Scripting</li> <li>Ability to quickly learn new technologies</li> <li>Experience with Industry monitoring tools</li> <li>Prior experience with Operating critical Infrastructure or Application environments</li> <li>Problem solving skills with the ability to troubleshoot and resolve issues related to key management services, including encryption, decryption, and key rotation</li> </ul> Skills: <ul> <li>Innovative Thinking</li> <li>Production Support</li> <li>Result Orientation</li> <li>Risk Management</li> <li>Solution Design</li> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Influence</li> <li>Solution Delivery Process</li> <li>Architecture</li> <li>Automation</li> <li>DevOps Practices</li> <li>Project Management</li> <li>Stakeholder Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Technology Operations Specialist II - Key Mgmt. Systems

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. About the Role: The ServiceNow Knowledge Process Analyst is a key role within the Technology Service Management Office, a group that enforces standardized governance methods across all ITSM processes. This net new role in the organization will manage day-to-day governance, operations and continual improvement for technology request management and technology knowledge management within the scope of those capabilities on the ServiceNow platform. In addition to managing the process day to day, this role will build and manage relationships with teams who execute the process to ensure their adherence and success. Key responsibilities: <ul> <li>Participate in the day-to-day of operation of process controls to ensure consistent and efficient execution</li> <li>Participate in developing, monitor, and report on key process metrics to track performance, identify trends, and drive improvements</li> <li>Identify risks and issues and support mitigation, coordinating with partners as needed</li> <li>Collaborate with cross-functional teams to ensure onboarding of partners into use of the ServiceNow catalog with its request process and into use of ServiceNow knowledge management are trained on requirements and control execution</li> <li>Deliver ongoing training to refresh partner understanding and share improvements</li> <li>Participate in support for evaluations of the process by lines of defense</li> <li>Create and maintain process documentation, including procedures</li> <li>Participate in performance improvement efforts, including identifying opportunities, designing selected improvements, and ensuring comprehensive implementation</li> <li>Perform other duties as assigned </li> </ul> Required Experience: <ul> <li>Minimum of 3 years of experience as a process manager for an IT Service Management process</li> <li>Minimum of 1 years of experience managing controls for an ITSM process</li> <li>Strong understanding of knowledge management and/or technology service request management</li> <li>Understanding of service catalog use, structure, and operation</li> <li>Understanding of ITSM portals</li> <li>ITIL v3 Foundation Certification</li> <li>Experience operating a process on the ServiceNow ITSM platform</li> </ul> Desired Experience: <ul> <li>Strong collaboration and relationship building skills</li> <li>Strong risk, issue and control management skills</li> <li>Superb written communication skills, with a keen eye for detail</li> <li>Proven ability to quickly learn and understand complex subject matter</li> <li>Self-starter with ability to handle multiple assignments simultaneously</li> </ul> Skills: <ul> <li>Controls Management</li> <li>Issue Management</li> <li>Monitoring, Surveillance, and Testing</li> <li>Quality Assurance</li> <li>Risk Management</li> <li>Analytical Thinking</li> <li>Attention to Detail</li> <li>Critical Thinking</li> <li>Problem Solving</li> <li>Written Communications</li> <li>Decision Making</li> <li>Innovative Thinking</li> <li>Prioritization</li> <li>Recording/Organizing Information</li> <li>Research</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

ServiceNow Knowledge Process Analyst

Job TitleOperations AnalystJob Description SummaryKey account role supporting the Facilities Management (IFM) and Engineering teams in meeting their strategic business objectives, compliance requirements, and key performance indicators. Operates as an integrator between the IFM teams, COE platform, Shared Services, and field operations as well as with vendors and account leadership. This position is responsible for related data integrity and reporting tools for the delivery of IFM services and ensures the reliability of the service lines' work product and enhances the IFM services process to improve efficiency as well as support relationships with service providers and create vendor management routines. The role will develop and maintain related facility management processes playbooks, notably for IFM tracking databases utilized. The candidate must have a strong data governance focus, excellent communication skills, be able to organize and prioritize multiple tasks, and consistently make effective, high-quality decisions. In addition, this position will develop and implement analytical reporting models for account and client management as needed. Primarily working in client-based systems to create visualizations and custom reporting, using multiple data sources to assist the IFM team and client in timely data management processes and quality and reliability of deliverables for decision-making presentations. The ideal candidate will thrive in a fast-paced environment and be skilled at handling and prioritizing multiple demands and projects to meet deadlines. The candidate must have some understanding of facility management operations, CMMS systems, and be able to identify, process and develop action plans and best practice solutions. The role will act as a steward for operational excellence initiatives and see-through service delivery through coordination of the Operations program, performing at the highest of ethical standards, reflecting the core values of C&amp;W as defined in its Business Code of Conduct, Policies, and Procedures Manual, and other related company policies.Job Description<ul> <li>Support the IFM strategic KPIs and create cohesive, scalable processes for the IFM service line that support our company and account goals and drive employee engagement and operational excellence.</li> <li>Work cross-functionally with stakeholders and business partners to ensure goal-oriented programs and operational strategies align with account goals, leveraging internal company-wide resources and advocating, supporting, and increasing adoption of account-wide IFM initiatives.</li> <li> Assist in the preparation of IFM market, personnel, and related fleet or other resource information for use in presentations and meetings and speak to market information. </li> <li>Dissect processes and information to construct clear findings resulting in improvement recommendations, such as designing changes to a functional unit’s workflow and influencing others to buy in on those changes.</li> <li>Manage the project work (task, sequencing, milestones, risk, and contingencies) to ensure that the project is launched on time and within time constraints.</li> <li>Interprets collected data. Identifies functional requirements through process analysis, review of documents and procedures. </li> <li>Maintain organized records to ensure any implemented system of checks and balances is being continually met for IFM compliance. </li> <li>Conducts audits and inspections and documents the organization's processes to ensure performance and adherence to quality requirements.</li> <li>Ability to work in and maintain complex database applications (for example, SharePoint sites, BI dashboards, and playbooks).</li> <li>Development of operational standards/playbooks / operating manuals for all aspects of the client workplace.</li> <li> Proactively review workplace systems/processes to innovate and continuously improve the customer journey and workplace experience. </li> <li>Skilled in creating presentations, process flows, and diagrams to accompany documentation.</li> <li>Understanding internal and external clients’ requests and maintaining the skills, knowledge and know-how to clarify requests in order to deliver desired results.</li> <li>Possess strong knowledge of Microsoft Office 365 applications</li> <li>Ensure corporate standards and internal company processes and systems are leveraged.</li> <li>Comply with all company and account safety procedures, including completing all required C&amp;W Safety Training as scheduled annually.</li> <li>Other duties as assigned. </li> </ul>KEY COMPETENCIESCommunication Proficiency (oral and written). Well-versed in project and process management. Analytical Problem Solving &amp; Critical Thinking Analysis skills. Sense of Urgency Detailed Oriented, Organized and Technical Proficiency.C&amp;W CORE STANDARDSArticulate and live the Cushman &amp; Wakefield culture, model organizational values, and required behavior, and hold others (employees and peers) accountable for their actions by identifying and acting on behavior that is inconsistent with agreed standards.Comply with all Cushman &amp; Wakefield systems that are in place to meet the health and safety obligations of the organization.Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions.Comply with Cushman &amp; Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities.Operate in a manner that will minimize any adverse environmental impacts associated with your activities.Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman &amp; WakefieldUnderstand the Cushman &amp; Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients are available.Regularly engage with the Cushman &amp; Wakefield CRE team to leverage their knowledge.Related requirementsAny combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:EducationA High School Diploma or GED Equivalent is required.Higher level education, having obtained an AA, BA, BS, or related is preferred but not required.Years of Relevant ExperienceMinimum of 5+ years’ or more of administrative support or operational coordinator experience is required.Licenses or CertificationsN/AKnowledge, Skills &amp; Abilities<ul> <li>Advanced proficiency with standard office applications and industry software such as Microsoft Office (SharePoint, Word, Excel, Access, Outlook, and PowerPoint), Smartsheet, Adobe Acrobat, and GSuite conferencing with MS Teams, Zoom, BlueJeans.</li> <li>Understanding of Facilities Management a plus.</li> <li>Ability to identify and resolve any problems in the IMF operations processes.</li> <li>Knowledge of the real estate industry and business model a plus.</li> <li>Ability to provide solid customer service while exercising diplomacy.</li> <li>Ability to work independently with minimal supervision and manage time efficiently.</li> <li>Ability to work with a diverse group of professionals in close cooperation and influence positive outcomes.</li> <li>Strong organizational skills with the ability to multi-task -productively and efficiently work on multiple projects simultaneously in a fast-paced, ever-changing environment.</li> <li>Ability to grasp modern technology quickly.</li> </ul>Physical Work Requirements The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions: Environment: Role is remote / work from home with typical business working hours expected supporting an East Coast / EST client account. Typical equipment supplied for the role includes a company laptop computer, monitor, and mobile phone. The role is expected to provide an internet connection at their remote location with no reimbursement for internet costs. If remote work is not preferred a local hub office to the candidate’s location may be an alternative assigned work location.Physical: Sufficient physical ability to work in a home office setting and operate office equipment; to perform light to moderate lifting and carrying; standing, walking, or sitting for prolonged periods of time.Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents. Regularly required to utilize vision abilities, allowing reading of printed material, drawings, and schematics.Hearing: Hear in the normal audio range with or without correction. Scheduling Most schedules work typical business hours based on the location assigned. Must be willing and able to support after-hours/weekend activity as required. Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.Conditions of employmentAll offers of employment are contingent upon:Legal Documentation establishing identity and eligibility to be legally employed in the US/United States CitizenshipDrug TestingCriminal background checkClean DMV record (for related driving roles)Education verificationReference checksAAP/EEO STATEMENT C&amp;W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $55,250.00 - $65,000.00Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

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