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Job TitleIT Support ManagerJob Description SummaryCushman &amp; Wakefield's Client Technology Solutions team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&amp;W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise. Our C&amp;W Technology Team of Project Managers, Business Analysts &amp; Solution Consultants work closely with our client and account stakeholders to identify potential opportunities to deliver value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&amp;W objective is to provide an open, data-centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace requirements change and new opportunities emerge. Our curated technology ecosystem and platform provide vetted solutions that specifically address operational challenges and opportunities as well as create enhanced experiences for occupants, employees, and visitors. C&amp;W has worked with numerous industry-leading technology vendors to identify a connected and interoperable set of solutions. This is a full-time position and can be located anywhere in the United States with the ability to work from home, office or hoteling space as required. Travel may be required. The Support Manager is responsible for oversight and management of integrated tools, specifically FAMIS360 and Autodesk Construction Cloud, to ensure data integrity, system governance, and compliance. The Support Manager will also provide guidance and leadership to a CMMS Analyst direct report tole. This role requires a deep understanding of CMMS administration while also serving as a mentor and leader, providing training and career development opportunities for direct reports. The role will also play a critical role in maintaining SOC 2 compliance, implementing best practices, and ensuring the consistent and accurate use of system data across all managed accounts.Job DescriptionLeadership &amp; Team Management<ul> <li>Lead and mentor CMMS administrator, fostering professional growth and development.</li> <li>Ensure adherence to SOC 2 compliance, data governance, and best practices in system administration.</li> <li>Provide ongoing training and coaching to direct reports, creating career growth opportunities.</li> <li>Oversee day-to-day operations of tools, ensuring timely and accurate execution of system administration tasks.</li> <li>System Administration &amp; Data Governance</li> <li>Serve as the primary point of contact for all Autodesk Construction Cloud and FAMIS360-related questions, support, and escalations.</li> <li>Maintain data integrity and system security by enforcing user access controls, managing permissions, and conducting periodic audits.</li> <li>Oversee configuration, data loading, and maintenance of system modules (Vendors, Assets, Schedules, Inventory, etc.).</li> <li>Ensure quarterly compliance audits are completed for user access, inactive properties, and system settings.</li> <li>Develop and enforce standard operating procedures (SOPs) to ensure consistency across accounts.</li> <li>Proactively identify system improvements, training needs, and process enhancements for better efficiency.</li> </ul>Account &amp; Stakeholder Collaboration<ul> <li>Partner with C&amp;W TDS Delivery Managers, IT teams, and account teams to support system setup and integration.</li> <li>Participate in transition meetings related to FAMIS360 and other integrated systems (Yardi, JDE, Autodesk Construction Cloud, CoStar).</li> <li>Manage user security profiles, property configurations, and system enhancements based on business needs.</li> <li>Compliance &amp; Continuous Improvement</li> <li>Ensure SOC 2 compliance by maintaining strict controls over user management, security settings, and data governance policies.</li> <li>Support internal and external audits by providing system reports and ensuring data accuracy.</li> <li>Work closely with IT and leadership to drive platform improvements and system enhancements.</li> </ul>Knowledge &amp; Skills<ul> <li>Extensive experience in CMMS administration (FAMIS 360 preferred).</li> <li>Strong understanding of SOC 2 compliance, data governance, and system security best practices.</li> <li>Proven leadership and mentoring experience with direct reports.</li> <li>Ability to manage multiple priorities and stakeholders in a fast-paced environment.</li> <li>Strong problem-solving and analytical skills to identify and resolve system issues proactively.</li> <li>Excellent communication and collaboration skills across cross-functional teams.</li> <li>Familiarity with property management, facilities management, and compliance requirements.</li> </ul> Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $106,250.00 - $125,000.00Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

Cushman & Wakefield

IT Support Manager

HealthEdge

Senior Technical Accountant

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for supporting Treasury Sales Officers (TSOs) with managing and growing revenue both domestically and globally within an assigned portfolio. Key responsibilities include supporting all activities from sale through implementation and coordinating the Client Management Process (CMP) by focusing on client acquisition and deepening existing relationships. Job expectations include partnering with product specialists and service partners by making recommendations and creating customized treasury solutions that meet the needs of the client. Responsibilities: <ul> <li>Assists with coordinating the Client Management Process (CMP), including client planning, client calling efforts, client team meeting preparation, delivery, and follow-up, and revenue and pathway tracking</li> <li>Conducts industry, client, and prospect research to develop strategies and create proposals and pitchbooks for pre-call planning</li> <li>Completes price and cost benefit analysis models to develop pricing strategies, which includes working with the Treasury Sales Officer on non-standard pricing</li> <li>Partners with Product Specialists and support partners to develop strategies to grow revenue and deepen existing relationships</li> <li>Supports clients through the implementation, client onboarding, and training activities</li> <li>Ensures the accuracy of sales data including managing sales pathways, call reporting, and profitability reporting</li> <li>Participates in in-person calling activities and ad-hoc direct sales opportunities with Treasury Sales Officers</li> </ul> Skills: <ul> <li>Account Management</li> <li>Client Management</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Presentation Skills</li> <li>Portfolio Analysis</li> <li>Relationship Building</li> <li>Critical Thinking</li> <li>Data Management</li> <li>Problem Solving</li> <li>Active Listening</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Prioritization</li> <li>Written Communications</li> </ul> Minimum Education Requirement: <ul><li>Bachelors’ degree required, ideally in Business Administration</li></ul>

Bank of America

Analyst/Associate, Treasury Sales Analyst, Global Payments Solution, Singapore

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. The Information Security Officer will be a member of the Business Information Security Officer's (BISO) organization and work closely with the line of business and their COOs and their supporting technology teams from the Chief Information Officers (CIOs)/Chief Technology Officers (CTOs). In this role, you will be supporting a group/team to develop a deep understanding of the business in order to have specialized information security risk-based discussions. This relationship will ensure a focus on the right risk priorities. You will also provide guidance on information security topics, policies and controls. Scale/Scope: • Contribute to the ongoing information security initiatives and improvements development, implementation and maintenance of information security for the line of business (LOB) • Serves as an Information Security subject matter expert and liaison with GIS teams and participates in the development, implementation and maintenance of information security programs for both the line of business (LOB) and the enterprise • Provides guidance and advocacy regarding the prioritization of LOB investments that impact information security • Advises LOB management on risk issues related to information security and recommends actions in support of the bank's wider risk management and compliance programs • Monitors information security trends internal and external to the bank and keeps LOB leadership informed about information security-related issues • Manages information security control alignment reporting to LOB Leadership. Risk Management: • Drives GIS/LOB risk deliverables • Collaborates with risk partners on info security critical priorities • Participates in senior LOB specific Risk Management &amp; Business Continuity Routines • Identifies and measures global information security (GIS) controls on most critical business processes or channels Leadership/Strategy: • Ability to build strong Partner relationships with peer technology groups and supported LOB • Supports the triage process with the client and helps them understand the GIS support structure • Drives required risk culture and partnership with peer technology teams and supported LOB • Participates in key CIO operating routines to drive information security risk strategy • Has a solid grasp of security in big data and other instructed large data structures Required Skills: • 2-5 years of experience in technology and 5 + years in information security • Must display subject matter experience in application security, vulnerability testing, system testing, and/or Agile lifecycle management • Strong LOB knowledge/experience for the type of business they are aligned to (e.g..CSBB/GBM) • 1-2 years of risk management experience or direct participation in risk management processes, including application risk classification and application control assessments. • Experience giving presentations and superb communication skills Shift:1st shift (United States of America) Hours Per Week: 40

Business Information Security Officer (BISO)

Job Description: Job Title: Valuations Specialist Location: London Corporate Title: Vice President Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Location Overview: Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. Responsibilities: <ul> <li>Present monthly valuation control results to the senior stakeholders including FLU, Risk Managers, QSG</li> <li>Partner with Business Finance Control (BFC) to review and challenge valuation control results</li> <li>Liaise with Regulators and Auditors on their queries and exams regarding the valuation controls</li> <li>Ensure timely remediation of regulatory matters requiring attention, audit findings and associated reporting demands</li> <li>Maintain and set-up proper governance framework and protocol to effectively report valuation risks</li> <li>Review and update the firm’s valuation control policy and guideline (and any other documentation owned by GVG) to ensure accurate interpretation of regulatory requirements.</li> <li>Development of appropriate governance, framework, and metrics for effective compliance with policies and regulatory expectations pertaining to valuation control</li> <li>Develop tactical and strategic solutions to improve the efficiency, consistency and accuracy of valuation control framework across all asset classes</li> <li>Work with BFC and GVG Methodology and other groups as necessary, to ensure that BOFA has a consistent valuation framework that meets both internal and external requirement</li> <li>Build and maintain relationships with other quantitative groups (e.g. QSG, MRM, Market Risk) to ensure adequate model governance</li> <li>Lead / contribute to project and initiatives to develop solutions for effective valuation control framework</li> </ul> What we are looking for: <ul> <li>Previous large, complex financial services organization experience performing valuation control / risk management / product control</li> <li>Knowledge of Valuation Control framework and processes</li> <li>Understanding of the Regulatory and reporting environment around Fair Value and Prudential Valuation</li> <li>Experience with regulatory and audit interaction from a control and governance perspective, and ability to provide guidance on implementing appropriate controls</li> <li>Excellent written and spoken communication skills, including ability to explain complex concepts, and proven influencing and negotiation skills</li> <li>Commitment and ability to work under tight timeframes. Detail focused</li> <li>Ability to work with limited supervision and be able to reach appropriate decisions / conclusions</li> <li>Confident commitment to learn and operate outside of comfort zone</li> <li>Prior experience influencing and collaborating with Senior stakeholders across functions/divisions</li> <li>Adaptability to changing circumstances is crucial; prioritization of responsibilities will need to evolve accordingly</li> <li>Minimum of a Bachelor’s degree, Master’s degree is highly preferred</li> </ul> Benefits of working at Bank of America: UK <ul> <li>Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner</li> <li>Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons</li> <li>20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum </li> <li>The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.</li> <li>Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.</li> <li>Access to an Employee Assistance Program for confidential support and help for everyday matters</li> <li>Ability to donate to charities of your choice directly through payroll and the bank will match your contribution</li> <li>Opportunity to access our Arts &amp; Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.</li> <li>Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.</li> </ul> Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Valuation Analyst

<h2>About the team</h2>The Capacity Planning Forecast analyst is part of the Contact Center Operations team at Zillow. We support multiple lines of business with planning and setting strategic direction, identifying and influencing how strategy is implemented, and ensuring accountability for the outcomes. We are heavy hitters who think big, adapt quickly, and team up to deliver results!<h2>About the role</h2>The Capacity Planning Forecast Analyst is a key contributor to and leader of planning and strategy for Zillow. The analyst showcases their expertise in forecasting and long-term planning, being able to shift between traditional workforce planning frameworks and new and innovative models to meet the evolving needs of the programs we support. The analyst collaborates with partners across Zillow to improve planning models, optimize staffing strategies, and deliver agile resource allocation. The analyst will be proficient in seeing opportunities in data, producing stories that present those insights, and influencing leaders to adjust or adopt new changes to their strategic plans.<h2>You Will Get To:</h2><ul> <li>Build capacity planning and forecast models from the ground up</li> <li>Innovate on existing workforce planning concepts and create new models which address fast paced operations in a licensed or deferred/funnel sales and support workflow</li> <li>Improve the accuracy of forecasts and provide analysis to identify, assess and mitigate risks associated with changes to key business drivers</li> <li>Influence planning strategies for Operations teams by optimizing staffing inputs and finding opportunities to improve delivery of work hours</li> <li>Partner with Finance, Product, Business Analytics and Operations teams to align on contact center costs for both internal and vendor organizations</li> <li>Drive cost savings initiatives around FTE capacity planning through occupancy and schedule efficiency, queue design, and workload simplification</li> <li>Provide solutions and recommendations to improve operational efficiency, including the optimization of performance and cost per contact metrics</li> <li>Report out on interval, daily, weekly and monthly performance against plan</li> <li>Other duties and responsibilities as assigned</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Bachelor's degree or equivalent experience, preferably in Operations, Finance, Business Administration, or other quantitative field preferred</li> <li>3-5 years of forecasting and capacity planning experience in a multi-channel contact center environment</li> <li>Experience using workforce management applications to assist with planning processes (preferably using Aspect)</li> <li>Experience using administrative and reporting functions in interaction (ACD, CRM) platforms such as Genesys or Salesforce</li> <li>Sophisticated user of Microsoft Excel / Google Sheets. Ability to create pivot table, nested formulas, visualizations and build queries to import/export data from multiple sources</li> <li>Strong financial and business sense, and ability to demonstrate analytical capability</li> <li>Proficiency in planning using productive hours models to optimize workforce efficiency</li> <li>Experience collaborating with outsourced vendors to enhance operational performance</li> <li>Able to work independently and creatively in ambiguous environments</li> <li>Excellent verbal and written skills</li> <li>High accuracy of work; champions open two-way communication; be a problem solver; Ask the right questions</li> </ul><h2>Transferable Skills</h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Senior Capacity Planning Analyst

Job TitleData AnalystJob Description SummaryJob DescriptionRESPONSIBILITIESPresents concepts in a concise and focused manner, including narrative, process diagrams, roles and accountability diagrams and business-focused story boardsCollaborate with users to understand and document business requirementsAnalyze complex business problems, define and evaluate solutionsReview technical solutions to align with requirements and evaluate trade offsDesign, implement and manage testingImplement solution and manage supportProactively identify improvement initiativesAssists business users, project managers and IT leadership in optimizing the scope, benefits and risks of proposed projectsHelps manage expectations of users and managementAnalyzes the impact of change requests.Assists in the definition of roll out, training and user support plansKNOWLEDGE AND EXPERIENCE3+ years of work experience including managing the full implementation lifecycle for delivery of systems solutions (analyze, design, build, test, implement, support)Ability to learn a new business domain and build subject matter expertise in a short periodAgile experience preferredOutstanding written and oral communication skillsAbility to deal with ambiguity and thrive in a rapidly changing business environment.Strong analytical skillsAbility to work with cross-functional teams across the organization. Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $76,500.00 - $90,000.00Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

Data Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Main task is daily settlement tasks for Yen Equity products -Facilitate for JSCC and client settlement -Collateral Management -Reconciliation -Operational risk control Responsibilities: · Responsible for daily settlement process of Japanese equities for stock lending &amp; borrowing, agency and prop trading. · Responsible for all trade have been matched and settled. Escalate potentiality fail risk and settlement status in timely manner. · Perform collateral management for JSCC and Jasdec · Capture system issue and escalate to technology team and managers immediately. Requirements: · Over 2 years experience in working in Japan Equity Settlement section. · Relevant experience in Jasdec matching / settlement system · Require product knowledge for Japanese equities (include Corporate Action event) · Proactive to capture and manage risk of whole Operations · Business level English with Japanese native level fluency · Good ability to report/explain the current status and potential issues · Basic Microsoft Office Skill (Excel, Word, Power Point) · Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate. · Excellent communications skills and ability to present to an audience. Other Qualifications: ∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. ∙ Excels in working among diverse viewpoints to determine the best path forward. ∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner ∙ Commitment to challenging the status quo and promoting positive change. ∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. ∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Officer, Markets Support Analyst (Eq Setts), Japan, Global Markets Operations

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for defining an architectural vision and solution that supports the strategic outcomes of the Business' Products and Services. Key responsibilities include defining the target operating environment, designing for client resiliency, assisting with solution design, and defining non-functional requirements. Job expectations include working with stakeholders and service providers aligned to the Business' strategic objectives, evaluating the impact of strategic design decisions, and contributing to the architecture roadmap. Responsibilities: <ul> <li>Works across the business, operations and technology to create the solution intent and architectural vision for complex solutions and prioritize functional and non-functional requirements into a technology backlog to enable the technology roadmap and functionality to support evolving capabilities and services</li> <li>Contributes to the creation of the architecture roadmap of defined domains (Business, Application, Data, and Technology) in support of the product roadmap and the development of best practices including standardized templates</li> <li>Clarifies the architecture, assists with system design to support implementation, and provides solution options to resolve any architectural impediments</li> <li>Facilitates solution driven discussions, leads the design of complex architectures, and finds creative solutions through knowledge of domain, practical experiments, and proof of concepts while ensuring architecture is flexible, modular, and adaptable</li> <li>Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions</li> <li>Supports the team as needed to select the technology stack required for solutions and helps select preferred technology products</li> <li>Performs design and code reviews to ensure all non-functional requirements are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)</li> </ul> We're seeking a Software Architect, with 10+ years professional experience to join our software development team focusing on network automation. Duties include: <ul> <li>Provide subject matter expertise as team member and individual contributor.</li> <li>Develop enterprise-level applications and custom integration solutions including major enhancements and interfaces, functions and features.</li> </ul> <ul> <li>Provide expertise regarding the integration of new and existing customized applications across the business.</li> <li>Determine specifications, plan, design, and develop software solutions, utilizing appropriate software engineering processes in concert with team.</li> <li>Develop programming standards and procedures as well as architectures for code reuse.</li> <li>Recommend modifications to application development, database design, networking, or infrastructure architecture to comply with internal information security policies and standards.</li> </ul> Required Qualifications: <ul> <li>10+ years professional software development experience</li> <li>10+ years professional Network experience</li> <li>3+ years leading technical teams (team lead, principal engineer, manager, etc.)</li> <li>Able to effectively communicate and influence technical concepts to non-technical people, stakeholders, and technical teams</li> <li>Experience with designing, developing, and supporting various software architectures</li> <li>Understanding of data and software design patterns, best practices, emerging technologies, and how to apply them within a large enterprise</li> <li>Excellent problem solving, process management, and collaborative skills</li> </ul> Desired Qualifications: <ul> <li>MS in Computer Science, Engineering, Management Information Systems, or related field (or equivalent work experience)</li> <li>BS in Computer Science, Engineering, Management Information Systems, or related field (or equivalent work experience)</li> <li>5+ years systems modeling and design experience</li> <li>Strong understanding of networking concepts (OSI levels 1-3) and controller-based network architectures.</li> <li>Experience with YAML, YANG, JINJA, or other network modeling standards</li> <li>Experience designing, developing, and supporting large-enterprise scale network automation </li> </ul> Skills: <ul> <li>Analytical Thinking</li> <li>Architecture</li> <li>Result Orientation</li> <li>Solution Design</li> <li>Technical Strategy Development</li> <li>Application Development</li> <li>Collaboration</li> <li>Data Management</li> <li>DevOps Practices</li> <li>Risk Management</li> <li>Agile Practices</li> <li>Automation</li> <li>Influence</li> <li>Solution Delivery Process</li> <li>Test Engineering</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Network and Software Senior Architect

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. An L3 Analyst specializing in Regulatory Complaints will play a pivotal role in resolving escalated customer issues from multiple regulators Globally, supporting legal and regulatory processes, and driving improvements across customer experience workflows. Their expertise will help bridge the gap between operational teams and the legal framework, ensuring compliance and outstanding customer support. What you’ll be doing (ie. job duties): <ul> <li>Swiftly gather, analyze, and document customer issues and resolutions with efficiency and precision</li> <li>Lead comprehensive investigations for regulatory complaints, consumer arbitrations and litigation cases, collaborating closely with internal legal and compliance teams</li> <li>Resolve advanced escalations independently by leveraging available tools and resources</li> <li>Address persistent customer issues by enhancing CX processes and ensuring compliance with legal standards</li> <li>Assist the legal team in researching complex customer-related issues and analyzing evidence to support cases</li> <li>Maintain and manage organized documentation for legal and regulatory purposes, demonstrating expert-level data handling skills</li> <li>Use data to uncover trends, compile visual reports, and provide actionable insights on complaints and customer demographics</li> <li>Provide feedback to internal teams to drive policy changes and workflow improvements based on investigative findings</li> <li>Perform advanced data querying and analysis to ensure data accuracy and support decision-making processes</li> <li>Effectively communicate and build relationships with stakeholders at all organizational levels and external audiences</li> <li>Represent the organization in small claims court, providing witness testimony and declarations based on investigative data</li> <li>Adapt to a fast-paced, ever-evolving work environment, showing flexibility and a commitment to continuous learning</li> <li>Actively contribute to team projects, process improvement initiatives, and operational changes to improve overall team performance</li> </ul> What we look for in you (ie. job requirements): <ul> <li>A passion for our mission and a drive to deliver seamless support experiences globally.</li> <li>Experience in complaints management, compliance, regulatory, legal, or fraud/disputes resolution.</li> <li>Familiarity with various support channels, including voice, email, and chat.</li> <li>Strong investigative mindset, able to trace problems to their root causes and dive into complex or unusual issues.</li> <li>Exceptional adaptability in meeting the demands of a high-growth, fast-paced organization.</li> <li>Outstanding communication skills, capable of presenting information effectively across multiple departments and stakeholders.</li> <li>Proven ability to perform under pressure, managing tight timelines and juggling multiple priorities.</li> <li>Meticulous attention to detail, with excellent proofreading and accuracy.</li> <li>Proficiency in reading, writing, and speaking English.</li> </ul> Nice to haves: <ul> <li>Experience in project management, analytics, or vendor management</li> <li>Advanced degree in business, finance, or CX</li> <li>Proficiency in tools such as Google Apps, JIRA, and Salesforce Service Cloud</li> <li>Experience collaborating with external outsourcing partners</li> </ul> Position ID: G2620 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $41.27—$48.56 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

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