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City of Tulsa

INTERNAL LISTING: COMPUTER SUPPORT/ DEPLOYMENT SENIOR ANALYST (IT)

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: As an Azure Senior Cloud Operations Specialist, you will play a pivotal role in our organization’s growth and evolution. You will be responsible for modernizing our existing and future cloud operations workflows to simplify, optimize and ensure consistency in quality and urgency of investigations within our organization and a well-defined decision matrix for escalations to our partner organizations. You will also collaborate with partner teams to continually identify opportunities to reduce event volume, to increase event fidelity, and to engineer detections for new threats and risks. Additionally, you will support development and maintenance of innovate training programs to quickly upskill existing cybersecurity operations professionals to operate in an Azure cloud operations environment as well as to be a representative for the organization on cloud related operations in any audit or regulatory examinations. Key Responsibilities: <ul> <li>Investigate security events and incidents within cloud environments, utilizing advanced tools and techniques to identify threats and vulnerabilities.</li> <li>Design and implement comprehensive workflows for handling security events, ensuring timely and effective response procedures.</li> <li>Collaborate with cross-functional teams to develop and refine security policies, procedures, and best practices tailored to Azure cloud security operations.</li> <li>Provide guidance and mentorship to junior team members, fostering their professional development and enhancing overall team capabilities.</li> <li>Stay abreast of emerging threats, vulnerabilities, and industry trends, continually updating skills and knowledge to maintain expertise in cloud security.</li> </ul> Qualifications: <ul> <li>Extensive experience (7+ years) in cybersecurity operations, with a focus on Azure.</li> <li>Proven expertise in investigating security events and incidents within cloud environments, demonstrating strong analytical and problem-solving skills.</li> <li>Solid understanding of regulatory compliance requirements, particularly in highly regulated industries (e.g., healthcare, finance, government).</li> <li>Experience in designing and implementing workflows for security event investigation and response.</li> <li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and mentor junior team members.</li> <li>Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively.</li> </ul> Required Skills: <ul> <li>Understanding of Azure and its associated technologies, both from Security and Cloud Ops perspective.</li> <li>8+ years relevant Cyber Security experience with at least five (5) years in Cloud SOC and/or Purple Team roles.</li> <li>Experience designing and implementing technical solutions to enhance visibility, alerting capabilities, and reduce risk within Cloud IaaS, PaaS, and M365 environments.</li> <li>Experience reviewing applications, infrastructure, and architectural designs to identify threats and vulnerabilities.</li> <li>Experience with a range of Azure native services and tools.</li> <li>Experience writing and modifying Analytic Rules.</li> <li>Experience designing and implementing SOAR capabilities within Azure.</li> <li>Deep understanding of Cyber Security control environments and their relationship to zero-trust networks.</li> <li>Understanding of Terraform.</li> <li>Understanding of threat frameworks, such as MITRE ATT&amp;CK for Cloud and D3FEND.</li> <li>Understanding of Risk Management principles.</li> <li>Experience in building, configuring, operating and/or securing cloud infrastructure and applications in Azure with either native cloud service provider capabilities or 3rd party vendor tools.</li> <li>Proven ability to leverage Azure native capabilities to build custom reports and dashboards.</li> <li>Ability to independently assess risks and identify vulnerabilities in infrastructure with an eagerness to suggest new processes, policies, and overall improvements to internal security controls.</li> <li>Ability to perform root cause analyses.</li> <li>Experience partnering with incident response teams, threat intelligence researchers, Red/Purple teams, and/or HUNT researchers.</li> <li>Ability to support 24x7x365 global support through rotational on-call.</li> <li>Highly organized and motivated self-starter who can deliver results with minimal direction.</li> <li>Ability to navigate and collaborate effectively within a geographically complex and dispersed global corporation.</li> <li>Excellent verbal and written communication skills with ability to distill key data points and effectively present information.</li> </ul> Preferable Certifications: <ul> <li>AZ-500: Azure Security Engineer Associate</li> <li>CISSP</li> <li>CISM</li> </ul>

Bank of America

Azure Cloud Security Operations Sr Analyst, Global Information Security

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Responsibilities: A Treasury Sales Analyst at Bank of America is a role that supports the Treasury Management Sales Team (TSO) in growing treasury management revenue. They are responsible for activities from sales through implementation, including client management, portfolio development, pricing strategy, and proposal/presentation development. <ul> <li>Client Engagement: Develop and maintain relationships with clients, identifying opportunities to grow revenue and increase treasury product penetration.</li> <li>Product Knowledge: Possess a strong understanding of Bank of America's treasury products and services, including cash management, liquidity solutions, and payment services.</li> <li>Sales Support: Support TSOs in developing strategies, creating proposals, and delivering presentations to clients.</li> <li>Implementation Coordination: Coordinate the implementation of treasury solutions, gathering necessary documentation and working with internal partners.</li> <li>Market Research: Conduct industry research to identify trends and opportunities, and develop strategies to target specific client segments.</li> <li>Data Management: Maintain accurate client information, sales activities, and pipeline opportunities in CRM systems.</li> </ul> Job Qualifications: <ul> <li>Communication: Excellent verbal and written communication skills.</li> <li>Analytical Skills: Ability to analyze issues and develop solutions.</li> <li>Financial Acumen: Understanding of financial principles and concepts.</li> <li>Organizational Skills: Strong time management and organizational skills.</li> <li>Interpersonal Skills: Ability to build rapport with clients, colleagues, and business partners.</li> <li>Technology Proficiency: Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).</li> <li>Undergraduate degree or equivalent work experience</li> <li>Experience in B2B sales or client service and exposure to treasury products and services is preferred</li> </ul> Skills: <ul> <li>Account Management</li> <li>Client Management</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Presentation Skills</li> <li>Critical Thinking</li> <li>Data Management</li> <li>Portfolio Analysis</li> <li>Problem Solving</li> <li>Relationship Building</li> <li>Active Listening</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Prioritization</li> <li>Written Communications</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Treasury Sales Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. The Senior Information Security Officer will be a member of the Business Information Security Officer's (BISO) organization and work closely with the line of business Chief Information Officers (CIOs)/Chief Technology Officers (CTOs). In this role, you will be supporting the Real Time Communications and Productivity Team to develop a deep understanding of the business in order to have specialized information security risk-based discussions. This relationship will ensure a focus on the right risk priorities. You will also provide guidance on information security topics, policies and controls. Additionally, this role will support strategic and highly visible portfolio rollouts in our Productivity portfolio including M365 and enabling Artificial Intelligence capabilities on our enterprise meeting platforms. Required Skills • Has a deep understanding of M365 and related components • Information Security &amp; Technology professional with 10+ years of experience in security architecture and/or Information Security • 5+ years of risk management experience with proven ability to effectively apply risk principles to challenging business situations • Subject matter expertise in cloud security, virtualization, application architecture, design patterns, vulnerability testing and development of risk appetite • Experience evaluating cyber security controls and providing guidance for platform or distributed computing platforms, including (Cloud/SaaS/IaaS/PaaS) • Exceptional executive presentation and communication skills • Excellent influencing and problem resolution skills • Ability to be comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding • Strong leadership skills and qualities which enable you to work with peers and various levels of management Desired Skills: • Experience working on cloud implementations in Microsoft Azure, Amazon Web Services and Google Cloud Platform environments • Bachelors and/or Master’s degree in Computer Science, Information Technology or related field Scale/Scope • Possess strong / experienced cybersecurity architecture and/or application security background; with solid knowledge of Financial Service requirements for regulated users • Serves as an Information Security subject matter expert and participates in the development, implementation and maintenance of information security for the line of business (LOB) • Provides guidance and advocacy regarding the prioritization of LOB investments that impact information security • Advises LOB management on risk issues related to information security and recommends actions in support of the bank's wider risk management and compliance programs • Consults on M365 Security Baselines • Exchange online, Sharepoint online, Teams and more • Consults on Mobile security strategy, design, implementation and migration for LOB projects • For key initiatives – Assess security opportunities and challenges and partner to determine best future state • Influence and drive collaboration across teams for key initiatives, bringing in key stakeholders • Serve as subject matter expert in BISO process and participate in training for new employees • Monitors information security trends internal and external to the bank and keeps LOB leadership informed about information security-related issues • Serve as the backup for teammate responsible for supporting our End User Platforms – another high profile &amp; visible portfolio • For key initiatives – Assess security opportunities and challenges and partner to determine best future state • Ensures user experience is top of mind and never sacrifices security • Ensures compliance with policies and laws This job will be open and accepting applications for a minimum of seven days from the date it was posted. Shift:1st shift (United States of America) Hours Per Week: 40

Sr. Business Information Security Officer - Employee Experience Technology

Liberty Mutual Strategic Ventures

Account Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary Bank of America is looking for an experienced ServiceNow business analyst to help implement ServiceNow’s SecOps modules in a new, “greenfield” ServiceNow instance. This job is responsible for capturing and refining business needs into actionable requirements for ServiceNow developers. Job expectations include working closely with key stakeholders to ensure business outcomes are delivered, assisting with troubleshooting, creating documentation, and assisting with user training. Key Responsibilities: <ul> <li>Responsible for capturing and refining business and system requirements for the ServiceNow SecOps modules.</li> <li>Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team.</li> <li>Possess a working knowledge of Cybersecurity best practices, vulnerability management lifecycle, and ServiceNow configuration.</li> <li>Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software).</li> <li>Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers &amp; catalogs functional, non-functional, and technical requirements for stakeholder requests.</li> <li>Determines the impact of modifications and enhancements on the ServiceNow SecOps modules and platform.</li> <li>Acts as the ServiceNow SecOps subject matter expert to support scope and requirement decisions.</li> <li>Ensures changes to the application are compliant with bank standards and policies.</li> <li>Assists users and development team with application testing and troubleshooting. May help configure test solutions to validate functional and system needs.</li> <li>Identify, document, and troubleshoot application related problems.</li> <li>Documents process, procedures, and workflows associated with the relevant ServiceNow modules and external applications.</li> <li>Leads or participates in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes.</li> <li>Ability to create, maintain, and present training materials for end-users.</li> </ul> Qualifications: <ul> <li>1+ years of experience translating business needs into requirements for a ServiceNow implementation or major enhancement project.</li> <li>Hands-on experience with ServiceNow, including familiarity with at least 1 module.</li> <li>Prior experience in an IT or Cybersecurity role.</li> <li>Strong interpersonal and written/verbal communication skills, with the ability to present complex ideas clearly and effectively.</li> <li>Familiarity with Agile development practices.</li> </ul> Desired Certifications: <ul><li>ServiceNow Certified Systems Administrator (CSA) certification</li></ul> Enterprise Role Overview: Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers &amp; catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor. Shift:1st shift (United States of America) Hours Per Week: 40

ServiceNow Business Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Role: The role is within a team of associates in the Anti-Money Laundering Client Due Diligence (AML/CDD) onboarding function. The team covers new client onboarding and expansion across Global Banking and Markets (GBAM) as its core activities. Responsible for completing AML/CDD checks in line with country standards and CIP/CDD procedures. Responsible to provide seamless delivery and client delight. We not only offer the training and support you will expect from a leading global bank but also the opportunity to grow your career. With exposure to a variety of financial products and markets plus internal exposure to business and support stakeholders. We can offer excellent development and represent the ideal mobility opportunity. Job Description: <ul> <li>Perform document gap analysis by self-sourcing and reviewing available documentation. Evaluating information available publicly or through vendors for multiple Asian jurisdictions </li> <li>Liaise with sales/client teams to obtain and validate correct documentation </li> <li>Process AML/CDD by enriching onboarding requests in the system of record and performing enhanced due diligence as required </li> <li>Support creation of key business metrics </li> <li>Liaise with internal departments to support KYC issues - Involvement in ad hoc projects for new processes or industry initiatives </li> <li>Participate in remediation’s, internal/external Audits Requirements </li> <li>Control focused mindset and good understanding of regulatory and reputational risks (knowledge of Asian requirements a plus) </li> <li>Ability to work under pressure in a dynamic team environment. </li> <li>Ability to liaise with all levels of the firm and people with different experiences and backgrounds. </li> <li>Collaborate closely with business partners to onboard client locally and regionally.</li> </ul> Experience <ul> <li>At least 2-4 years’ working experience in a similar role is preferred</li> <li>Control focused mindset and good understanding of regulatory and reputational risks (knowledge of APAC AML/CDD requirements a plus)</li> <li>Excellent presentation, communication and problem solving skills</li> <li>A proactive learner and self-starter seeking continuous improvement in all job-related aspects.</li> <li>Experience of working in an Asia/Global environment.</li> <li>Good written and oral English, additional language expertise will be a plus.</li> </ul>

Officer - AML/CDD Onboarding Senior Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Job Description: Our Cyber Threat Hunting, Intelligence &amp; Defense team within Bank of America’s Cyber Security Defense function works to continuously strengthen the bank’s cyber security posture through research, intelligence, threat simulations, threat hunting, and offensive security engagements. This team works with partners throughout public and private sectors to both discover threats to help secure critical infrastructure around the world that interacts with millions of customers. Role Responsibilities: The position of Cyber Threat Intelligence Technical Analyst is responsible for collecting, analyzing, and actioning cyber threat intelligence to defend the Bank. The Cyber Threat Intelligence Technical Analyst also will be tasked with and collaborating with defensive control owners, threat research, and incident response to track and defend against emerging threat tactics, techniques, and procedures. The Cyber Threat Intelligence Technical Analyst requires strategic thinking with a strong background in cyber security, threat intelligence, and leadership. The role will work with all Cyber Defense operational and technical teams within Global Information Security (GIS) to gain insight into critical security controls and architectural specifics to develop adequately track, analyze, and defend against cyber threat actors. This role will be a thought leader in the design of cutting-edge detective, preventative, and proactive controls. Required Skills: • 5+ years of experience in Cyber Threat Intelligence • Experience collecting, analyzing, and actioning Threat Intelligence • Must demonstrate extensive knowledge of tactics, techniques, and procedures associated with malicious insider activity, organized crime/fraud groups, and both state and non-state sponsored threat actors • Ability to apply Cyber Threat Intelligence through enrichment, correlation, and attribution • Ability to provide expert guidance on threat trends, analysis methods, and defensive strategies to senior management and key stakeholders • Strong experience with offensive security tactics, techniques, and procedures (DDoS, Malware, Phishing, Vulnerabilities, etc.) • Strong technical experience performing OSINT investigations • Must demonstrate knowledge of tactics, techniques, and procedures associated with malicious insider activity, organized crime/fraud groups, and both state and non-state sponsored threat actors • Technical experience with Threat Intelligence tools such as Passive DNS, Network Flow Analysis, Maltego, Virus Total, URLScan, etc. • Ability to analyze threats and distill common Indicators of Attack and Indicators of Compromise • Technical experience with defensive tools for actioning threat intelligence including tools like SIEM/Splunk, EDR, Big Data Platforms, etc. • Deep experience working with industry-wide frameworks and standards like MITRE ATT&amp;CK • Ability to navigate and work effectively across a complex, geographically dispersed organization • Experience with threat intelligence vendors and platforms • Previous experience performing threat intelligence and incident response on major security incidents This job will be open and accepting applications for a minimum of seven days from the date it was posted. Shift:1st shift (United States of America) Hours Per Week: 40

Cyber Threat Intelligence Technical Analyst

<h2>About the team</h2>The Technical Accounting team is a collaborative group within Zillow Group’s Finance organization. As a tactical and collaborative team within the Finance organization, we own accounting policy and serve as internal subject matter experts, providing guidance and support to both the broader accounting organization and business partners.<h2>About the role</h2>We are seeking a highly skilled and motivated Technical Accounting Manager to join our Accounting team. In this critical role, you will be responsible for researching, analyzing, and documenting the appropriate accounting treatment for new and complex transactions in accordance with U.S. Generally Accepted Accounting Principles (U.S. GAAP). You will play a key role in supporting Zillow Group’s growth and innovation, particularly in areas such as mergers and acquisitions, partnerships, leases and lease modifications, share-based compensation, and new product offerings.<h2>You Will Get To:</h2><ul> <li>Research, interpret, and document technical accounting analyses for new and unusual transactions, including M&amp;A, partnerships, leases, share-based compensation, and new business initiatives.</li> <li>Prepare high-quality technical accounting memos and position papers to support conclusions and facilitate internal and external audit reviews.</li> <li>Collaborate with business leaders, legal, finance, facilities, and external auditors to ensure accurate and timely accounting for complex transactions.</li> <li>Monitor, assess, and communicate the impact of new and emerging accounting standards relevant to Zillow Group.</li> <li>Provide technical accounting guidance and training to finance and business teams.</li> <li>Support special projects and other duties as assigned by leadership.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $97,400.00 - $155,600.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Deep knowledge of U.S. GAAP with demonstrated experience in technical accounting research and documentation.</li> <li>Exceptional problem-solving and critical thinking skills, with a passion for technical accounting.</li> <li>Excellent written and verbal communication skills, able to clearly explain complex concepts to both Finance and non-Finance stakeholders.</li> <li>Strong collaboration skills and experience working with cross-functional teams and external stakeholders.</li> <li>High attention to detail and ability to manage multiple priorities in a fast-paced environment.</li> </ul><ul> <li>6+ years of accounting experience, ideally with a Big 4 public accounting firm and/or in a technical accounting role at a public company.</li> <li>Bachelor’s degree in Accounting or related field required.</li> <li>Active CPA license required.</li> <li>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Technical Accounting Manager

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary The Application Support Operations Analyst is responsible for ensuring the business operates efficiently and effectively in meeting our internal customers’ needs through data gathering, reporting, and quantitative and qualitative research, providing insights that advise strategy and decisions for Application Support and other teams. Application Support Operations Analyst is responsible for ensuring the resolution of application and system issues for internal and external users of our proprietary software platform. This role has a customer-first mentality and strives to ensure their team provides the best service in the fastest and most efficient manner. The successful Analyst will use data to optimize internal processes, improve team workflows and drive efficiency. <h3>Essential Job Duties and Responsibilities </h3> <ul> <li>Identify, analyze, and interpret patterns and trends in complex datasets to pinpoint operational issues and improvement opportunities. Translate business questions into analytical and technical methodologies, working with large datasets to derive actionable insight. Distill those insights into compelling data-driven narratives to inform decisions and drive results, utilizing a solid understanding of GoodLeap products and systems.</li> <li>Develop and implement data collection methods, analytics, and other strategies to optimize statistical efficiency and quality. Establish measurement methods of process effectiveness and efficiency. Ensure cleanliness of data by reviewing regular reports and performance indicators to locate and correct errors or enhancement opportunities.</li> <li>Work on projects and tasks as assigned by your manager, regularly providing updates to senior leaders, stakeholders, partners, etc. Effectively tailor communications to the appropriate audience to ensure broad awareness and understanding.</li> <li>Work to understand customer pain points and monitor trends and patterns. Advocate better customer experience and support processes serving Application Support team members, internal customers, and external user.</li> </ul><h3>Required Skills, Knowledge and Abilities </h3> <ul> <li>Proven prior working experience as an Operations Analyst or Business Data Analyst</li> <li>Hands on experience using and interfacing with API’s</li> <li>Hands on proven experience, leveraging SQL, Excel, Tableau and CRM systems, such as Salesforce. </li> <li>Technical background with a keen understanding of broader business needs and strategy</li> <li>Demonstrated understanding and advocacy for knowledge centered support</li> <li>Proven ability to collaborate across all departments, leveraging your technical writing and strong presentation skills </li> <li>Proven ability to deliver projects on-time by leveraging your experience in development processes, work estimation, and optimal resource allocation</li> <li>Ability to juggle multiple projects and prioritize work accordingly </li> <li>Technology exposure to AWS Services like CloudWatch, DynamoDB, Elastic search, Cognito, S3, IAM etc.</li> <li>Critical thinking skills</li> <li>Keen interest in learning proprietary software </li> <li>Bachelor’s Degree or equivalent experience</li> <li>Experience with Loans or FinTech (preferred)</li> </ul>Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

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