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See yourself at Twilio. Join the team as our next Technical Support Engineer 2 on Twilio’s Programmable Voice Support Team. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Twilio is looking for a Technical Support Engineer - Voice to join our APAC team supporting our customers’ with their Programmable Voice issues. You will function as the voice of Twilio to our customers and partners and function as a subject matter expert for Twilio’s platform. We’re looking for someone who is excited by solving tough problems and enjoys helping others work through complex technical issues. You’re a strong communicator to both technical and non-technical audiences via phone or email, and you’re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day-to-day challenges, and are able to contribute ideas on how to improve the team’s work. You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. (For example, you’ve implemented, deployed and/or maintained/supported Avaya/Cisco/Open PBX/or similar platforms of significant size in the past). You’ve got strong time management skills, work well in a fast-paced environment, and are efficient at getting work done while still following standard processes and procedures. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job Twilio is looking for new Technical Support Engineers to join our APAC Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications. Responsibilities In this role, you will: <ul> <li>Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat).</li> <li>Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues.</li> <li>Speak with customers in order to guide them through the development of their voice application.</li> <li>Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom.</li> <li>Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.</li> <li>Work with your manager to surface customer problems and assist in process betterments.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required <ul> <li>2+ years of experience in a client-facing, technical role.</li> <li>Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark).</li> <li>1+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX.</li> <li>Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own.</li> <li>Ability to advise on improvements for the Voice product. </li> <li>Ability to make sound decisions quickly and efficiently.</li> <li>Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.</li> <li>Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions.</li> <li>Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: an understanding of WebRTC.</li> <li>Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position.</li> </ul> <ul> <li>You will help customers solve their technical challenges through tickets, phone calls, and chat conversations</li> <li>You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.</li> <li>Twilio provides 24/7 support, requiring availability to work on weekends and holidays from 6:30 AM to 3:30 PM India Standard Time.</li> </ul> Desired <ul> <li>Excellent written and verbal communication skills.</li> <li>Previous experience or knowledge of Twilio products.</li> <li>Previous experience with IP-PBX configuration.</li> <li>Previous experience with JIRA, Zendesk, or similar ticketing systems. </li> </ul> Location This role will be located remote, and based in India. What we offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://www.twilio.org/impact-fund/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank"> please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Twilio

Technical Support Engineer 2

<h3> Position Summary </h3> Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic ASAP and Orders Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you’ll do/Responsibilities <ul> <li>Epic support role for ASAP and Orders applications, to include on-call support on a weekly rotating basis.</li> <li>Provide support for operations break-fix tickets, standards changes, maintenance and some small projects</li> <li>Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.</li> </ul> The Team Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care &amp; Life Sciences, Digital Banking &amp; Payments, Investment &amp; Wealth Management, Insurance, Telecom, Media and Energy &amp; Resources. Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization. Qualifications Required <ul> <li>Certified in either ASAP or Inpatient Orders</li> <li>3+ years of recent experience on Epic Support &amp; Maintenance</li> <li>Experience in application design, workflows, build, troubleshooting, testing, and support.</li> <li>Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience</li> <li>Limited immigration sponsorship may be available.</li> <li>Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve</li> </ul> Preferred <ul> <li>Hospital or Clinic operations experience</li> <li>Additional Epic Certifications</li> <li>ITIL process knowledge</li> <li>Analytical/ Decision Making Responsibilities</li> <li>Analytical ability to manage multiple projects and prioritize tasks into manageable work products</li> <li>Can operate independently or with minimum supervision.</li> <li>Excellent Written and Communication Skills</li> <li>Ability to deliver technical demonstrations.</li> </ul> Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

Epic ASAP and Orders Analyst

<h3> Position Summary </h3> Role Overview: As a Sr. Manager 2, Enterprise Architect, you will play a crucial role in shaping and executing our enterprise-level technology strategy. You will take a hands-on approach to multiple high-visibility projects, ensuring that our product landscape and solutions are both innovative and effective. Your vision and leadership will drive the development and implementation of a modern technology roadmap, simplifying and streamlining our technology landscape to deliver significant value for Deloitte's business investments. Your responsibilities will include leveraging your extensive engineering expertise and proficiency in applications and data integration across multiple programming languages, tools, platforms, and modern frameworks. You will consistently demonstrate your exemplary track record in delivering high-quality, outcome-focused solutions that yield value to our business. The ideal candidate will serve as a role model and engineering mentor, collaborating with cross-functional teams to design, develop, and deploy advanced solutions. Your ability to lead, mentor, and inspire others will be pivotal in fostering a culture of excellence and continuous improvement within the organization. Recruiting for the role for 4.1.25 Key Responsibilities: Strategic Vision and Alignment: Accountable to craft and articulate a vision for modern enterprise systems and their integration with hundreds of other related upstream and downstream systems in alignment with the Business Strategy and US Deloitte Technology strategy, mapping business capabilities to the enterprise technology landscape. Collaborate with diverse stakeholders and executives, including businesses and enabling areas as well as product, engineering, experience, delivery, security, and infrastructure teams across various organizational levels. Advocacy and Technology Roadmap: Advocate for, develop, and communicate product engineering group’s integrated architecture/technology strategy and implementation approach to the product engineering teams and business stakeholders. Ensure the organization is well-informed about objectives, KPIs, technology roadmaps, and progress. Always have an eye on reuse and leverage of the existing technology assets to minimize overall costs and avoid integration complexities. Actively simplify and remove unnecessary systems, integrations, and bottlenecks. Craft Mastery and Objectives Realization: Define, measure, and drive the achievement of KPIs and NFRs related to system integration architecture and engineering, including aspects such as system performance, reliability, security, auditability, scalability, interoperability, maintainability, etc. Establish and evolve landscape and integration architecture and the engineering domain reference architecture, standards, and best practices. Actively be hands-on with design, architecture, and integrate and code part of the time, contributing to team velocity, and be actively engaged with product architects and engineers across SSDLC. Review standards and code, drive tech debt reduction, and experiment with new technologies, driving their adoption together with engineers, inspiring them to stay current with the technology industry evolution. Capability Evolution and Development: Being an engineering expert, mentor and develop architects and engineers. Coach and develop skills in modern architecture and engineering practices, related to integration tools and practices, microservices, cloud-native design, containers, AI/ML/GenAI, DevSecOps, and deployment techniques like, Blue-Green, Canary to minimize down-time, enabling A/B testing approaches. Showcase learning and mastery by showcasing experiments internally, speaking at conferences, writing whitepapers or blogs, and leading R&amp;D collaborations with academia and communities. Iterative Value Delivery: Embrace an iterative and incremental approach to implementing new solutions, integration architecture, and the engineering domain as a whole. Apply a leaning-forward approach to navigate complexity and uncertainty. Ensure alignment with customer and business goals through iterative steps and empirical evidence, adjusting integration architecture direction to meet customer needs and business viability. Customer-Centric Problem Solving: Demonstrate a relentless focus on addressing the most critical issues faced by customers, aligning technical solutions with business objectives. Exhibit deep expertise in minimizing unnecessary technical complexities and integration approaches that do not add value (no “overengineering”). Drive teams toward peak performance through continuous learning and improvement. Collaborate, challenge, and own technical decisions being advocated by business or other groups that do not fit or advance the enterprise ecosystem. Expert Proficiency and Continuous Improvement: Possess a keen ability to identify inefficiencies and opportunities for innovation within the technology landscape and the product development lifecycle. Continuously enhance the product engineering operating model to be lean, adaptable, and responsive to changes, ensuring that engineering teams can deliver business value efficiently and effectively. Guide and transform the organization to embrace lean principles and foster a culture of innovation. Tech/Quality Risk Management: Establish and evolve enterprise reference architectures, standards, and best architecture/engineering practices. Identify potential technical risks and develop mitigation strategies via proactive problem-solving and contingency planning to address any issues that may arise during development. Influential Communication: Influence, persuade, and drive decision-making processes. Communicate effectively in both written and verbal forms. Craft clear, structured arguments and technical trade-offs, supported by evidence. Organizational Engagement and Collaboration: Engage stakeholders at all levels of the organization, from team members to middle management to executives. Build collaborative and constructive relationships, co-creating and driving momentum and value across multiple organizational levels. The successful candidate will be able to and/or have: <ul><li>Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care.</li></ul> The team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. Qualifications: Required Qualifications <ul> <li>A bachelor’s degree in computer science, software engineering, or a related discipline</li> <li>12+ years of experience with programming languages, technologies, and frameworks such as Python, C#, Java, Node.js, Golang, .NET Core, Java, XML/JSON, REST/SOAP/GraphQL, SQL/NoSQL, SSO/MFA, and unit testing frameworks.</li> <li>7+ years experience with integrating SAP, SuccessFactors, Costpoint, ServiceNow, and Salesforce with custom product and COTS. Knowledge of SAP S/4HANA &amp; HCM</li> <li>7+ years experience with enterprise integration solutions and iPaaS (e.g., MuleSoft, Boomi, Talend).</li> <li>7+ years of hands-on experience with cloud-native integration services on Azure, AWS, and GCP (e.g., API Gateways, Message Brokers, Queuing Services, Workflow Automation &amp; Orchestration, ETL/ELT, Event Streaming, Real-Time Data Processing).</li> <li>5 years of people leadership experience</li> <li>Limited immigration sponsorship may be available</li> </ul> Preferred Qualifications <ul> <li>20+ years of proven experience with programming languages, technologies, and frameworks such as Python, C#, Java, Node.js, Golang, .NET Core, Java, XML/JSON, REST/SOAP/GraphQL, SQL/NoSQL, SSO/MFA, and unit testing frameworks.</li> <li>5+ years of experience with AI/ML and experience with GenAI</li> <li>Prior software engineering and product architecture/design foundation with deep understanding of Business Context Diagrams (BCD), sequence/activity/state/ER/DFD diagrams, OOP/OOD, data structures, algorithms, code instrumentations, as well as messaging patterns (e.g., routing, transformation, construction, channel, endpoint, adapter, sequencing).</li> <li>Prior experience and understanding of methodologies &amp; tools like, XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube, etc. to deliver high quality products rapidly.</li> <li>An advanced degree (e.g., MS) in computer science, software engineering, or a related discipline is preferred.</li> <li>Deep excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care.</li> </ul> Information for applicants with a need for accommodation: Hyperlink: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $151,400 to $311,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. EA_ITS_ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte Technology | Enterprise Architect

<h3> Position Summary </h3> Senior Video Enabled Technology Coordinator Role Summary Responsible for planning, scheduling, and the technical execution of live meetings occurring in practice offices and virtual/hybrid meetings for Deloitte, where the meeting requires subject matter expertise (SME) to advise and support the meeting technology. This includes advising the meeting host on the technology options and best solution to support entirely virtual or hybrid meetings to meet the specifications and desired outcome of the meeting host; coordinating and securing physical meeting room space for hybrid meetings; and coordinating with national and local team members to ensure other logistical elements are supported. It requires a client-centric, consultative, and solutions-oriented approach and the ability to collaborate effectively with team members. The position is responsible for post-meeting activities, including reservation reports, recordings, and event metrics/analytics data. Works on executive-level, high-profile, and client events, which may include sensitive/confidential information requiring a high level of discretion, effective management, and strong communication skills. Recruiting for this role ends on 15th May,2025 Responsibilities: Supports intake and initial assessment of meeting requests. Ensures understanding of meeting goals, objectives, and requirements with a special focus on the technical aspects of planning and execution. This includes having a consultative discussion for all live and virtual/hybrid meeting requests to identify if facilitation/production is required based on complexity and if the experience is appropriate to the desired meeting outcome. Demonstrates advanced scheduling expertise and demands a significant amount of interaction and communication with local office teams, as well as customers. Provides advanced technology solutions expertise, advising the meeting host on the best options based on existing applications/equipment technology options to achieve the desired outcome for the meeting. Supports aspects of event logistical planning, including options for securing space for events, in-room A/V, and other video/technology needs, and coordinating with other team members on-site for live and hybrid events. Utilizes advanced video conferencing and A/V expertise to produce hybrid/video experiences for meetings successfully. This includes video framing, high-definition video sharing, and technical demands for delivering the desired meeting experience. Ensures strong collaboration, communication, and practical relationship management with the support team and meeting host to support a seamless support experience. Ensures excellent working knowledge/experience with Deloitte meeting technologies and equipment (e.g., Zoom, Polycom Studio) to advise meeting host best and provide day-of meeting support. Performs post-event duties, including event success assessments and post-meeting deliverables (e.g., reservation reports, recordings, meeting data, and analytics details). Supports or provides input in the development of best practices and provides insights into future technology considerations and deployments. Performs other job-related duties as assigned. Required Qualifications: <ul> <li>Minimum 2 years of relevant work experience</li> <li>High school Diploma</li> <li>Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future</li> </ul> An Ideal Candidate will possess <ul> <li>Associate degree preferred.</li> <li>Strong technical skills, including experience with Microsoft Office, productivity software, and other computer applications</li> <li>Proficient in using, configuring, and troubleshooting video conference and collaboration technology (e.g., Zoom) to support virtual/hybrid meetings</li> <li>Experience with event management and/or scheduling software</li> <li>Excellent people skills with a strong focus on customer service</li> <li>Excellent written and verbal communication/interpersonal skills</li> <li>Excellent critical thinking, decision-making, and discretion</li> <li>Effective problem-solving and negotiation skills</li> <li>Strong skills in time management and ability to successfully manage multiple responsibilities</li> </ul> For individuals assigned and/or hired to work in California, Colorado, Hawaii, Jersey City, Nevada, New York state, and Washington State, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California, Colorado, Hawaii, Jersey City, Nevada, New York state, and Washington state and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $40,600 to $83,500. Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> EA_ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Sr Video Enabled Technology Coordinator

<h3> Position Summary </h3> Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte Technology US (DT - US). We are curious and life-long learners focused on technology and innovation. Recruiting for this role ends on 4/3/25. Work you’ll do The AI Security Analyst for GPS Operations will work within Government Public Sector (GPS) Security Operations Center (SOC) to monitor and manage AI enabled solutions and capabilities protecting our Firm and our clients. The AI Cyber Security Analyst for GPS Operations will support monitoring, testing, and the maintenance of AI solutions used to deliver world class cyber security services and capabilities. This role is pivotal in leveraging Data and AI technologies, requiring an advanced understanding of Cyber Security, Governance, Data Science, Statistics, Machine Learning, Generative AI, Large Language Models (LLMs), and Multimodal models. The AI Security Analyst will provide subject matter expertise, insight, and develop cyber models and procedures that will build and sustain Cyber Security excellence in AI. The ideal candidate will be passionate about technology, collaboration, cyber, teaching, governance, and management of industrial AI/ML/Generative AI applications. Experience and problem-solving skills will be essential to monitor the latest AI and Cyber solutions, and improve the AI/ML development, delivery, and operations processes. The AI Cyber Security Analyst role requires an understanding of best practices and industry standards from Cyber Security, Software Engineering, DevOps, MLOps, and LLMOps. The AI Cyber Security Analyst role requires a unique blend of AI technical expertise and the ability to deliver or enhance Cyber Security to Deloitte and our clients. Strategic Alignment and Vision <ul> <li>Support GPS Cyber Operations AI/ML/GenAI technical direction, service delivery, and support alignment to organizational goals and digital transformation efforts.</li> <li>Express operational requirements into realistic technical implementations, while identifying misaligned initiatives and impractical use cases</li> </ul> Engineering Design and Technology Selection <ul> <li>Support the deployment of Cyber Security and AI technologies integrating with existing tools and capabilities.</li> <li>Understand and contribute to MLOps and LLMOps, focusing on operational capabilities and security infrastructure.</li> </ul> Collaboration and Stakeholder Engagement <ul> <li>Collaborate with Application Owners, Developers, and Engineers to deliver security event monitoring.</li> <li>Gather inputs from multiple stakeholders to align technical implementation to known Federal, state, and DoD requirements.</li> </ul> Operational Excellence and Continuous Improvement <ul> <li>Be responsible for the successful execution of AI-powered applications using agile methodology.</li> <li>Audit AI tools and practices across data, models, and software engineering, focusing on continuous improvement and feedback mechanisms.</li> </ul> Risk Management and Ethical Considerations <ul> <li>Work closely with Cyber Security and Application Engineers to foresee and mitigate risks, ensure ethical AI implementation and compliance with established standards, norms, and regulations.</li> <li>Address potential issues such as training data poisoning, AI model theft, and adversarial samples.</li> </ul> Cyber Security and GPS Business Understanding <ul> <li>Help Cyber Security and GPS Stakeholders understand the potential and limitations of AI when reviewing, testing, or integrating AI solutions.</li> <li>Create or review Cyber Security use-cases and broaden our collective understanding of leading AI technologies, analytics methods, tools, and operating models.</li> </ul> The team Deloitte Technology US (DT - US) helps power Deloitte’s success, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. The ~3,000 professionals in DT - US deliver services including: <ul> <li>Cyber Security</li> <li>Technology Support</li> <li>Technology &amp; Infrastructure</li> <li>Applications</li> <li>Relationship Management</li> <li>Strategy &amp; Communications</li> <li>Project Management</li> <li>Financials</li> </ul> Cyber Security Cyber Security vigilantly protects Deloitte and client data. The team leads a strategic cyber risk program that adapts to a rapidly changing threat landscape, changes in business strategies, risks, and vulnerabilities. Using situational awareness, threat intelligence, and building a security culture across the organization, the team helps to protect the Deloitte brand. Areas of focus include: <ul> <li>Risk &amp; Compliance</li> <li>Identity &amp; Access Management</li> <li>Data Protection</li> <li>Cyber Design</li> <li>Incident Response</li> <li>Security Architecture</li> <li>Business Partnership</li> </ul> Required Qualifications: <ul> <li>Bachelor’s degree or equivalent in Computer Science, Computer Engineering, Business Administration</li> <li>Minimum 2 years of experience with Cyber Operations, Security Architecture, or AI Engineering</li> <li>Must be able to obtain US Government security clearance.</li> <li>Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future</li> <li>Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve</li> </ul> Preferred Qualifications: <ul> <li>Advanced degrees preferred.</li> <li>Certifications in AI/ML technologies and Cloud platforms, such as AWS Certified Machine Learning – Specialty, Google Cloud Professional Machine Learning Engineer, Azure AI Engineer, Azure Data Scientist, or Azure Solutions Architect.</li> <li>Experience working with GenAI applications or services.</li> <li>Experience developing or management of Cloud Based Technologies</li> <li>Experience implementing cloud-based AI/ML workloads on any of AWS, Microsoft, and Azure</li> </ul> How you’ll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to help them to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. <a href="http://www2.deloitte.com/us/en/careers/life-at-deloitte.html?icid=top_life-at-deloitte" target="_blank">Learn more about Life at Deloitte.</a> Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. <a href="http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html" target="_blank">Learn more about Deloitte’s impact on the world.</a> Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. <a href="http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte professionals.</a> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $69,400 – $142,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-as…</a> EA_ExpHire RITM8326475 RITM8326457 Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Cyber Engineering Analyst

<h3> Position Summary </h3> Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about. If you are seeking a role that offers you the opportunity to advise Government and Public Services (GPS) clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte’s Human Capital practice. Recruiting for this role ends on April 30th, 2025. Work You'll Do As a UKG WFM Pro Configuration Support Senior Analyst, you will: <ul> <li>Support the documentation of requirements, configuration and testing of the UKG WFM Pro application</li> <li>Work in the full lifecycle of a UKG WFM Pro project or workstream including business analysis, functional specification, system configuration, design, testing</li> <li>Work with the team in requirements gathering, workshops or facilitating client meetings </li> </ul> The team Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, &amp; local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. The HR Transformation offering (HRT) transforms the way HR enables the business and the workforce. In this world of disruption, we believe that HR has an opportunity to take the lead and own enterprise-wide issues for the organization. From the creation of HR strategy using our leading Oracle-enabled HR Transformation labs, the application of design thinking that allows HR to challenge how work gets done today, to navigating the ever-evolving HR technology landscape to determine the right digital solutions to enable transformation, our HR Transformation practice is focused on helping HR take the lead. Qualifications Required: <ul> <li>2+ years of consulting or industry experience delivering Workforce Management (WFM) solutions</li> <li>Knowledge of UKG WFM configurations and best practices</li> <li>Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future</li> <li>Must be able to obtain and maintain the required security clearance</li> <li>Bachelor’s degree</li> </ul> Preferred: <ul><li>UKG Workforce Central 8.1 and UKG Pro WFM Certified</li></ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $77,000 to $143,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-inclusion.html" target="_blank">Learn more about our inclusive culture.</a> Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

UKG WFM Pro Configuration Support Senior Analyst

<h3> Position Summary </h3> Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Blood Bank Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you’ll do/Responsibilities <ul> <li>Responsible for Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution</li> <li>Interacts with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements</li> <li>Maintains high credibility and ownership of system activities within assigned application</li> <li>Works directly with Operations and provides input on system design and capabilities</li> <li>Develops system design, including functional specifications and strategies, based upon the analysis of specific operational needs</li> <li>Analyze operational requirements and system capabilities to propose effective solutions</li> <li>Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities</li> <li>Performs unit, system, and integration testing per standards and documents outcomes</li> <li>Work with Application Team to ensure applications are well supported and implementations are properly executed</li> <li>Follow defined standards, promote best practice principles, and participate in change control process</li> <li>Optimizes, maintains and supports application/system as required</li> <li>Participates effectively as a team member to achieve team goals and objectives</li> <li>Provides on-call support, troubleshoots and resolves production support issues during Activation as applicable</li> <li>Initiates escalation procedures</li> <li>Identify potential issues and refer more complex issues to appropriate level of support</li> <li>Builds rapport and always promotes teamwork by maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles</li> <li>Lead meetings as needed, prioritize tasks, resolve conflicts and manage a project plan</li> <li>Meet application deliverables, project timelines, and delivery weekly status reporting</li> <li>Timely project and data tracking with input of weekly time tracking</li> <li>Performs other related duties assigned by supervisor</li> <li>In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution</li> </ul> The Team Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care &amp; Life Sciences, Digital Banking &amp; Payments, Investment &amp; Wealth Management, Insurance, Telecom, Media and Energy &amp; Resources. Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization. Qualifications Required <ul> <li>Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience</li> <li>5+ years of recent experience with an implementation</li> <li>Must have a current Epic Beaker certification</li> <li>Experience with SafeTrace or SCCLab</li> <li>Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support</li> <li>Demonstrative understanding of technical documentation</li> <li>Limited immigration sponsorship may be available</li> <li>Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve</li> </ul> Preferred <ul> <li>Strong desktop skills including Word, Excel, PowerPoint</li> <li>Work Experience/Direct Knowledge of clinical area or business area to be supported</li> <li>Analytical ability to manage multiple projects and prioritize tasks into manageable work products</li> <li>Can operate independently or with minimum supervision</li> <li>Excellent Written and Communication Skills</li> </ul> Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-inclusion.html" target="_blank">Learn more about our inclusive culture.</a> Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Blood Bank Analyst

<h3> Position Summary </h3> Deloitte is seeking a Lead Financial Analyst in FP&amp;A for our growing Government and Public Services (GPS) practice. In this role, you will help GPS leadership assess, forecast, and drive the financial performance of the business, analyzing a wide variety of firm financial data and deriving actionable insights. You will join a team of experienced financial professionals and help us drive improvements to our financial analysis capabilities. Recruiting for this role ends on March 24, 2025. Role Description The Finance Business Partner organization provides specialized finance-related services in support of the business leaders of the firm. The Finance Business Partner role will support the organization in meeting the financial demands and needs of their designated business. In providing finance-related services to the business: <ul> <li>Manage development of overall GPS national office plan, forecast, and scenario modeling</li> <li>Explain, present, and analyze the financial performance of the business</li> <li>Serve as advisor to leaders on national office financial operations, program spend, and cost structure by sharing insights and recommendations impacting financial performance.</li> <li>Participate in strategy development and risk management with operational teams and business leaders</li> <li>Engage in business-wide financial activities to support operations, drive transformation, and fulfill deliverables across the matrixed organization.</li> </ul> Qualifications Required: <ul> <li>Bachelor’s degree in Finance or similar quantitative subject</li> <li>6+ years of relevant financial analysis experience, preferably in a professional services firm</li> <li>Demonstrated accomplishments in the following areas:</li> <ul> <li>Working with various organization teams and leadership</li> <li>Problem solving skills</li> <li>Quality and risk management</li> <li>Project and change management</li> <li>Business process improvement</li> <li>Formulating and delivering action plans for high profile strategic initiatives</li> <li>Developing innovative solutions to business issues</li> </ul> <li>Experience with SAP Analysis for Office, SAP Business Client and other financial applications</li> <li>Advanced in MS Excel, Powerpoint and Word</li> <li>Must be able to work with a team that is primarily based in east coast time</li> <li>Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future</li> </ul> Preferred <ul> <li>Familiarity with government contracts</li> <li>Familiarity with a matrix organizational structure</li> <li>Professional services financial experience</li> <li>Experience working with offshore and remote teams</li> </ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $49,400 - $91,000 You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation:<a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> EA_ExpHire EA_GPS_ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-inclusion.html" target="_blank">Learn more about our inclusive culture.</a> Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Lead Financial Analyst, GPS Finance Business Partner

<h3> Position Summary </h3> Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Customer Communications Technology Sr. Genesys Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you’ll do/Responsibilities <ul><li>Lead the onshore efforts for the Genesys solution ecosystem, assist in client management, technical grooming, defect resolution, RCA</li></ul> <ul> <li>Understanding of Genesys Engage architecture, interrelation of layers and applications to be able to asses points of failure in order to identify solutions to reported issues.</li> <li>Troubleshooting through logs for inbound, outbound voice (SIP/URS/ORS/IXN/Stat/MCP etc) , E-Services email chat, GMS, outbound campaigns for both Linux and Windows environment.</li> <li>Resolve technical issues, related to the Genesys platform, minimizing downtime, and ensuring service continuity.</li> <li>Installing Genesys Engage applications both Linux and Windows</li> <li>Configure and manage Genesys Engage components, including call flows, queues, and reporting dashboards to optimize performance.</li> <li>Provide ongoing support to contact center staff, addressing technical issues and ensuring effective use of Genesys tools.</li> <li>Conduct training sessions and workshops to educate staff on new features and best practices.</li> <li>Work closely with cross-functional teams, including IT, operations, and customer service, to ensure integration and alignment of systems and processes.</li> <li>Communicate effectively with stakeholders to gather requirements and provide updates on system performance and enhancements.</li> </ul> The Team Our Digital Foundry &amp; Operations works with the Customer &amp; Marketing group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements. Qualifications Required <ul> <li>4 + years of consulting/ industry experience</li> <li>4 + years of experience in Genesys Engage</li> <li>Experience working with agile methodology utilizing Jira</li> <li>Certification Genesys Engage</li> <li>Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience</li> <li>Limited immigration sponsorship may be available.</li> <li>Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve</li> <li>Live near or willing to relocate to Houston, TX. Relocation assistance is available.</li> </ul> Preferred <ul> <li>Genesys Cloud CX/Contact Center domain experience</li> <li>Strong communication, influence, and cross-functional collaboration skills.</li> <li>Strong problem-solving and critical thinking abilities</li> <li>Experience working in a consulting environment.</li> <li>Analytical/ decision making responsibilities</li> <li>Analytical ability to manage multiple projects and prioritize tasks into manageable work products</li> <li>Can operate independently or with minimum supervision</li> <li>Excellent communication skills</li> <li>Ability to deliver technical demonstrations</li> </ul> Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-inclusion.html" target="_blank">Learn more about our inclusive culture.</a> Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Customer Communications Technology Sr. Genesys Engineer

<h1> Senior Actuarial Analyst, Small Commercial Property</h1> Job Locations US-MA-Boston | US-Remote | US-OH-Columbus | US-WA-Seattle | US-IL-Chicago | US-TX-Plano <dl> <dt>ID</dt> <dd> 2025-68548 </dd> <dt>Position Type</dt> <dd> Full-Time </dd> <dt>Minimum Salary</dt> <dd> USD $92,000.00/Yr. </dd> <dt>Maximum Salary</dt> <dd> USD $176,000.00/Yr. </dd> <dt>Typical Starting Salary</dt> <dd> $95,000-$135,000 </dd> <dt>Flexible Time Off Annual Accrual - days</dt> <dd> 20 </dd> <dt>Application Deadline</dt> <dd> 2/28/25 </dd> </dl> <h2> Pay Philosophy </h2> The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. <h2> Description </h2> The Small Commercial (SC) Property/BOP Internal Indication team within US Retail Markets is currently searching for a Senior Actuarial Analyst to play a crucial role in developing Property Indications. This work is essential for understanding loss drivers and supporting both short and long-term business strategies and rate decisions. Additionally, as a Senior Actuarial Analyst, you will have the opportunity to work on and enhance our granular profitability database. The database serves as a foundation for partnering with other internal teams, enabling you to drive insightful analysis. This position offers an exciting opportunity to leverage your communication skills in sharing indication results, analytics skills on the indications, and coding skills in building the database. Initially the work will be focused on Property indications for Liberty Mutual and/or State Auto, but over time there may also be projects on BOP. **This role may have in-office requirements depending on candidate location.** **This is a ranged posting, level offered will be based on candidate credentialing and experience.** Responsibilities: <ul> <li>Drive Property indication process and deliver results to senior leadership and SC Product group.</li> <li>Conduct trend analysis and deep dives on profitability drivers to better understand indication results.</li> <li>Maintains and continuously improves rate indication processes and checks.</li> <li>Writes, maintains, and improves code for granular Property profitability database.</li> <li>Partners with other teams on profitability and trend insights.</li> </ul> <h2> Qualifications </h2> <ul> <li>Proven math and analytical skills, as normally acquired through the pursuit of a bachelor’s degree in Mathematics, Statistics, Economics, Actuarial Science, or related field</li> <li>Commitment to achieving Fellowship in the Casualty Actuarial Society. </li> <li>Passing grades on a minimum of 5 Casualty Actuarial Exams is required. Minimum 3-5 years relevant experience required.</li> <li>Prior experience and solid knowledge of actuarial techniques and standards, as well as other business operations including financial, underwriting, legal, statistics, claims, sales, etc.</li> <li>Solid oral and written and presentation communication skills and ability to interact effectively within and outside the organization. </li> <li>Solid interpersonal skills and the ability to work in a team environment as well as independently. </li> <li>Ability to motivate and mentor peers and motivate and train subordinates. </li> <li>Ability to exercise discretion and apply independent judgment and well-developed critical thinking skills in execution of assignments and projects. </li> <li>Ability to balance multiple projects with minimal direction. </li> <li>Advanced computing skills (MS Office Excel, SAS, etc.).</li> <li>Ability to build models of moderate complexity. </li> </ul> <h2> About Us </h2> As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: <a href="https://lmi.co/Benefits" target="_blank">https://LMI.co/Benefits</a> Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices <ul> <li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-fair-chance-act.pdf" target="_blank">California</a></li> <li><a href="https://bca.lacity.gov/Uploads/fciho/FCIHO-factsheet-2024-03-05.pdf" target="_blank">Los Angeles Incorporated</a></li> <li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2025/01/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf" target="_blank">Los Angeles Unincorporated</a></li> <li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/pa-philadelphia-fair-chance-law.pdf" target="_blank">Philadelphia</a></li> <li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-san-francisco-fair-chance.pdf" target="_blank">San Francisco</a></li> </ul> <h2>Options</h2> <a href="https://careers-libertymutual.icims.com/jobs/68548/senior-actuarial-analyst%2c-small-commercial-property/job?mode=apply&amp;apply=yes&amp;hashed=-1834448064" target="_blank"> Apply NowApply </a><a href="https://careers-libertymutual.icims.com/jobs/68548/senior-actuarial-analyst%2c-small-commercial-property/referral?hashed=-625979090" target="_blank"> Email this job to a friendRefer </a> Sorry the Share function is not working properly at this moment. 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17 IT Jobs in Cincinnati, OH, USA