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Manager, Solutions Architect (Customer Engineering)(Remote)Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Eno). As we uncovered new challenges along the way, we built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., MSFT). Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud or migrating to the cloud..The Capital One Software team is looking for experienced and collaborative individual contributors who are technically skilled and can work directly with the customers to engineer, deliver and successfully implement solutions and products within their data ecosystem. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individual contributors who are passionate about learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovators who can look beyond the technology and consider the value our technology creates for our customers, who can help customers embrace the offered technology and solutions, who are obsessed with customer success and can help change how our technology is viewed to enable outcomes.The ideal candidate will have past experience working as a Distinguished Engineers, Solutions Architect, Technology Architect, and a proven track record of hands-on solution implementation in the customer environment and managing and growing customer relationships. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions.Responsibilities:<ul> <li>Prepare and deliver technical engagements with enterprise customers including envisioning business and technical solutions, delivering architectural design and rapid prototypes.</li> <li>Drive architecture/design reviews focused on business and technical requirements.</li> <li>Analyze, define and document requirements for data, workflow, logical processes, hardware, operating system environment and enterprise system integrations.</li> <li>Plan, manage and deliver customer projects.</li> <li>Support architecture governance by providing subject matter expertise.</li> <li>Work with business and product partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Travel to customer locations as needed to implement products and solutions, develop and nurture customer relationships, and manage key stakeholder communication.</li> <li>Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.</li> </ul>Basic Qualifications:<ul> <li>Bachelor's Degree</li> <li>At least 4 years of experience in Software Engineering and Systems Architecture or Technology Solution design</li> <li>At least 2 years of experience creating solutions architectures in a public cloud (AWS, Microsoft Azure, Google Cloud)</li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in Computer Science, Engineering or Information Technology</li> <li>5+ years of experience in software engineering</li> <li>3+ years of experience as a Solutions Architect in large/complex organizations</li> <li>6+ years of experience architecting, designing, and/or delivering delivering scalable and decoupled systems in a heavily regulated technology environment</li> <li>3+ years of experience in building and managing infrastructure, databases, networking and CI/CD Tooling (K8s, Artifactory, Harness, Docker, ECS, etc.)</li> <li>2+ years of experience working with internal and external business clients</li> <li>2+ years of experience with AWS concepts and implementations</li> <li>Experience to engaging, influencing and driving initiatives by partnering with technology executives</li> <li>1+ years of experience working on data management platforms in areas such as Data Discovery, Data Classification, Data Lineage and Data Catalog.</li> <li>1+ years of experience with Cryptography and Quantum Computing.</li> <li>Experience mentoring software engineers or architects</li> <li>Experience in a regulated environment (HIPAA, PCI, Privacy, etc)</li> <li>Ability to communicate at all levels in the organizations with required technical depth and breadth</li> <li>AWS or equivalent certifications (Cloud Practitioner, Solution Architect-Associate, GCP or Azure)</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $175,800 - $200,700 for Manager, Solution Architecture Richmond, VA: $175,800 - $200,700 for Manager, Solution Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Manager, Solutions Architect (Customer Engineering)(Remote)

<h3> Position Summary </h3> Position Summary As a Sr. GenAI Engineer, you will actively engage in your engineering craft, taking a hands-on approach to multiple high-visibility projects. Your expertise will be pivotal in delivering solutions that delight customers and users, while also driving tangible value for Deloitte's business investments. You will leverage your extensive GenAI &amp; engineering craftsmanship and advanced proficiency across multiple programming languages and modern frameworks, consistently demonstrating your exemplary track record in delivering high-quality, outcome-focused solutions. Recruiting for this role ends on 4.1.25 Work you’ll do <ul> <li> Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop engineering solutions that solve complex problems with valuable outcomes, ensuring high-quality, lean designs and implementations.</li> <li> Technical Leadership and Advocacy: Serve as the technical advocate for products, ensuring code integrity, feasibility, and alignment with business and customer goals. Lead requirement analysis, contributing to low-level architecture and component design, development, unit testing, integrations, and support.</li> <li> Engineering Craftsmanship: Maintain accountability for the integrity of code design, implementation, quality, data, and ongoing maintenance and operations. Stay hands-on, self-driven, and continuously learn new approaches, languages, and frameworks with significant focus on infusing AI/ML/GenAI where possible/appropriate. Create technical specifications, and write high-quality, supportable, scalable code and review code of other engineers, mentoring them, to ensure all quality KPIs are met or exceeded. Demonstrate collaborative skills to work effectively with diverse teams.</li> <li> Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs. Engage with customers and product teams before, during, and after delivery to ensure the right solution is delivered at the right time.</li> <li> Incremental and Iterative Delivery: Adopt a mindset that favors action and evidence over extensive planning. Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.</li> <li> Cross-Functional Collaboration and Integration: Work collaboratively with empowered, cross-functional teams including product management, experience, and delivery. Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value. Foster a collaborative environment that enhances team synergy and innovation.</li> <li> Advanced Technical Proficiency: Possess deep expertise in modern software engineering practices and principles, including AI/ML/GenAI, Agile methodologies and DevSecOps to deliver daily product deployments using full automation from code check-in to production with all quality checks through SDLC lifecycle. Strive to be a role model, leveraging these techniques to optimize solutioning and product delivery. Demonstrate strong understanding of the full lifecycle product development, focusing on continuous improvement and learning.</li> <li> Domain Expertise: Quickly acquire domain-specific knowledge relevant to the business or product. Translate business/user needs, architectures, and UX/UI designs into technical specifications and code. Be a valuable, flexible, and dedicated team member, supportive of teammates, and focused on quality and tech debt payoff.</li> <li> Effective Communication and Influence: Capable of articulating complex technical concepts clearly and compellingly. Inspire and influence teammates and product teams through well-structured arguments and trade-offs supported by evidence. Create coherent narratives that align technical solutions with business objectives.</li> <li> Engagement and Collaborative Co-Creation: Engage and collaborate with product engineering teams at all organizational levels, including customers as needed. Build and maintain constructive relationships, fostering a culture of co-creation and shared momentum towards achieving product goals. Align diverse perspectives and drive consensus to create feasible solutions.</li> </ul> The successful candidate will have and/or be able to: The ideal candidate will be a dependable team player and mentor, collaborating with cross-functional teams to design, develop, and deploy advanced software solutions. <ul> <li>Understanding and experience in managing big data of various forms to generate insights and create intelligence.</li> <li>Understanding of methodologies &amp; tools like, XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube, etc. to deliver high quality products rapidly.</li> <li>Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care.</li> </ul> The Team US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. Qualifications Required: <ul> <li>Bachelor's degree in computer science, software engineering, or related field.</li> <li>6+ years of engineering experience focused in AI/ML</li> <li>2+ years of recent experience in GenAI utilizing technologies such as: OpenAI, Claude, Gemini, LangChain, Agents, Vector databases and approaches like Prompt Engineering, fine-tuning, etc.</li> <li>Limited immigration sponsorship may be available</li> </ul> Preferred: <ul> <li>8+ years of engineering experience focused in AI/ML</li> <li>Prior experience in Python, R, TensorFlow, PyTorch, Keras, Julia, ML libraries, NLP.</li> <li>Prior experience with Angular, React, NodeJS, Python, Streamlit, C#, .NET Core, Golang, SQL/NoSQL.</li> <li>Prior experience with experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP.</li> <li>Prior experience and familiarity with XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube.</li> <li>Advanced degree (e.g., MS) in computer science, software engineering, or related field.</li> </ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 to $ 210,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: Hyperlink: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> EA_ITS_ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

Manager, GenAI Engineering

Distinguished Engineer - Marketing and Messaging (Remote Eligible)As a Distinguished Engineer at Capital One, you will be a part of a community of technical experts working to define the future of banking in the cloud.You will work alongside our talented team of developers, machine learning experts, product managers and people leaders. Our Distinguished Engineers are leading experts in their domains, helping devise practical and reusable solutions to complex problems. You will drive innovation at multiple levels, helping optimize business outcomes while driving towards strong technology solutions.At Capital One, we believe diversity of thought strengthens our ability to influence, collaborate and provide the most innovative solutions across organizational boundaries. You will promote a culture of engineering excellence, and strike the right balance between lending expertise and providing an inclusive environment where the ideas of others can be heard and championed. You will lead the way in creating next-generation talent for Capital One Tech, mentoring internal talent and actively recruiting to keep building our community.Distinguished Engineers are expected to lead through technical contribution. You will operate as a trusted advisor for our key technologies, platforms and capability domains, creating clear and concise communications, code samples, blog posts and other material to share knowledge both inside and outside the organization. You will specialize in a particular subject area, but your input and impact will be sought and expected throughout the organization.In this role, you will be supporting emerging initiatives for the Enterprise Platforms Technology / Marketing and Messaging organization. You will lead development and implementation that will enable multiple business initiatives, working with other leaders and teams across the enterprise to enable these solutions. If you are ready to provide thought leadership and build engineering excellence across Capital One's engineering teams, come join us in our mission to change banking for good.Key responsibilities:<ul> <li>Articulate and evangelize a bold technical vision for your domain</li> <li>Decompose complex problems into practical and operational solutions</li> <li>Ensure the quality of technical design and implementation</li> <li>Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability</li> <li>Continue learning and injecting advanced technical knowledge into our community</li> <li>Handle several projects simultaneously, balancing your time to maximize impact</li> <li>Act as a role model and mentor within the tech community, helping to coach and strengthen the technical expertise and know-how of our engineering and product community</li> <li>Explore new cloud technologies and identify applications to leverage their potential</li> <li>Develop patterns for cloud to enable emerging business initiatives</li> <li>Collaborate with tech leaders to drive tech strategy</li> <li>Evangelize cloud strategy, solutions and best practices across the enterprise</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s Degree </li> <li>At least 7 years of experience with solution architecture or software engineering</li> <li>At least 2 years of AWS experience </li> </ul>Preferred Qualifications:<ul> <li>Master's Degree in Computer Science or a related field</li> <li>9+ years of experience with solution architecture or software engineering</li> </ul>Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $239,900 - $273,800 for Distinguished Engineer McLean, VA: $263,900 - $301,200 for Distinguished Engineer Plano, TX: $239,900 - $273,800 for Distinguished Engineer Richmond, VA: $239,900 - $273,800 for Distinguished Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Distinguished Engineer - Marketing and Messaging (Remote Eligible)

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary We are looking for a highly experienced Staff Engineer with deep expertise in the software industry with emphasis on application development using Gen AI and Machine Learning. In this role, you will drive the architectural vision for our AI enterprise platform, ensuring we build scalable, reliable, and high-performance systems leveraging LLMs, Machine learning and agentic AI framework. You’ll partner with leadership, product, and engineering teams to shape the technical roadmap, mentor engineers, and solve complex problems that scale our AI systems to support rapid growth. As a Staff Engineer, you will set technical direction, lead critical initiatives, and be a key decision-maker on AI strategies, ensuring our platform stays at the forefront of innovation and security. <h3>Essential Job Duties and Responsibilities</h3> <ul> <li>Lead the design and development of large-scale, mission-critical AI enterprise agentic platform that integrates with other Goodleap systems and services.</li> <li>Architect highly scalable, resilient, and secure systems that can handle large volumes and traffic.</li> <li>Provide technical leadership across teams, guiding decisions on architecture, design patterns, and best practices.</li> <li>Collaborate with product and engineering leaders to align technical solutions with business objectives.</li> <li>Drive cross-functional projects to enhance the integration, reliability and performance of our AI enterprise platform.</li> <li>Ensure compliance with industry regulations, including legal standards.</li> <li>Mentor senior and mid-level engineers, fostering a culture of growth, learning, and technical excellence.</li> <li>Evaluate and implement new emerging technologies and tools to continuously improve our systems and development processes.</li> <li>Contribute to key architectural decisions, including the design of microservices and the adoption of new AI technologies including LLMs, Voice, Image etc.</li> </ul><h3>Required Skills, Knowledge, and Abilities</h3> <ul> <li>8+ years of experience in software engineering, with a strong background in building enterprise platforms at scale with expertise in AI/ML.</li> <li>Experience in designing and deploying real-time LLM systems at scale.</li> <li>Experience in evaluating, monitoring, and iterating on LLM solutions.</li> <li>Experience in ML packages and tools, Tensorflow / PyTorch, Sagemaker, MLFlow, OpenAI API</li> <li>Expertise in Node, TypeScript, and Python. Knowledge of .NET is good to have</li> <li>Strong expertise in designing systems for high availability, fault tolerance, and scalability.</li> <li>Experience in cloud infrastructure (AWS) with a focus on performance, security, and monitoring.</li> <li>Expertise in distributed systems architecture, microservices, and RESTful APIs.</li> <li>Ability to influence technical direction and work cross-functionally with product, engineering, and executive teams.</li> <li>Strong leadership skills, with a proven ability to mentor and lead engineering teams.</li> <li>Strong analytical and problem-solving skills, with an ability to thrive in a fast-paced, dynamic environment.</li> Bonus Points (optional section) <li>Experience with integration of AI/ML solutions with Salesforce &amp; Genesys</li> <li>Experience in building multi-agent solutions and reinforcement learning</li> <li>Experience in FinTech or other highly regulated industries.</li> <li>Strong track record of managing complex technical debt and driving long-term architectural strategy.</li> </ul>Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

GoodLeap LLC

Staff Software Engineer, AI

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary Senior Machine Learning Engineer will work closely with engineering tech leads to deploy LLM models into production, build scalable ML infrastructure, and optimize ML workflows. This role will play a crucial role in defining and scaling ML/AI applications in production, ensuring efficiency, reliability, and automation across model development, training, and evaluation. <h3>Essential Job Duties and Responsibilities</h3> <ul> <li>Collaborate with engineering tech leads to integrate LLM models into production systems.</li> <li>Identify and solve engineering pain points by building scalable, general-use ML platforms.</li> <li>Design and develop scalable infrastructure and pipelines for data/feature processing, model training, and evaluation.</li> <li>Automate ML workflows to improve productivity across training, evaluation, testing, and results generation.</li> <li>Partner with cross-functional teams to define the long-term vision for ML/AI applications and contribute to roadmap planning.</li> <li>Implement ML Ops best practices, ensuring efficient model deployment, monitoring, and versioning.</li> <li>Optimize and manage distributed processing architectures using Spark, Databricks, Airflow, Kubeflow, MLflow, etc.</li> <li>Develop microservices-based architectures for ML applications, including RESTful APIs for model serving.</li> <li>Ensure compliance with scalability, reliability, and security standards in ML production systems.</li> </ul><h3>Required Skills, Knowledge, and Abilities</h3> <ul> <li>Master’s degree in computer science, Machine Learning, or a related field with 5+ years of experience as an ML Engineer or ML Scientist in an industry setting.</li> <li>Strong programming skills in Java, Python, and SQL/MySQL.</li> <li>Hands-on experience in ML Ops, including large-scale ML applications, services, pipelines, and architectures.</li> <li>Solid understanding of system design for ML systems, including design patterns, OOD (Object-Oriented Design), and interface design.</li> <li>Experience with distributed processing architectures and ML/data workflow management platforms (e.g., Spark, Databricks, Airflow, Kubeflow, MLflow).</li> <li>Experience with containerization and orchestration tools like Docker and Kubernetes</li> Preferred Qualifications <li>Ph.D. in Computer Science, Machine Learning, or a related field, or 3+ years of ML Engineering experience in addition to a Master’s degree.</li> <li>Strong theoretical and practical understanding of machine learning models and frameworks (Scikit-Learn, TensorFlow, PyTorch, etc.).</li> <li>Experience working with cloud-based solutions, especially AWS and Databricks.</li> <li>Experience with CI/CD pipelines, automated testing, and test-driven development for ML applications.</li> <li>Knowledge of microservice architectures and best practices for RESTful web services.</li> </ul>Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Senior Machine Learning Engineer

Principal System Administrator (Remote)OverviewEver since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Systems Administrator, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. As a valuable member in this organization, this individual will be responsible for partnering with Product team/Product Owners and Engineering leaders along with Architects to analyze and help derive solutions. Additionally this individual will be responsible for working with business partners to help pave the path forward for the organization in relation to tools and solutions.You will have the opportunity to tackle complex problems while using your expertise to deliver and support our services. Candidates must be able to effectively communicate and influence partners vertically and horizontally throughout the organization. Strong analytical skills, attention to detail, and the ability to integrate into a dynamic environment are essential to succeeding in this role.In this role you will:<ul> <li>Continue to develop and demonstrate a thorough understanding of supported business processes and underlying technologies, ensuring alignment to initiatives and strategy. </li> <li>Communicate across technical, project, and business resources verbally and through written documentation.</li> <li>Collaborate cross-functionally with other tech platforms and partners to engineer integrated, end-to-end solutions across technology layers.</li> <li>Support automated testing efforts required to ensure successful implementation of solutions into production.</li> <li>Communicate with business and technical partners on incidents as they occur when they impact system performance or availability</li> <li>Take an active contributor and lead role in Agile practices, especially leading Story writing, EPIC decomposition and User Story Mapping, especially for very technical requirements. </li> <li>Utilize problem solving and root cause analysis skills including but not limited to, 5 Whys, Cause-Effect/ishikawa diagrams, Value Stream mapping etc.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s Degree </li> <li>Salesforce Admin Certified</li> <li>At least 4 years of experience in Integrating systems</li> <li>At least 1 year experience with a public cloud (AWS, Microsoft Azure, Google Cloud)</li> </ul>Preferred Qualifications:<ul> <li>Master's Degree</li> <li>2+ years of experience in Agile practices</li> <li>Salesforce Certified Developer </li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $115,900 - $132,200 for Senior System Integrator McLean, VA: $127,500 - $145,500 for Senior System Integrator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Principal System Administrator (Remote)

WHO WE ARE At Charles and Lynn Schusterman Family Philanthropies, we strive for a future in which the United States and Israel live up to their highest ideals and achieve more just and inclusive societies. In the U.S., we work to advance racial, gender and economic equity and foster a more joyful and diverse Jewish community. In Israel, we work toward a secure homeland for the Jewish people, a thriving democracy and an inclusive society that cares for its most vulnerable. We aim to drive and support long-term systemic change through investments in leaders, organizations and U.S. public policy. VALUES AND CULTURE Our vision for achieving more just and inclusive societies starts within our organization. Every day, our team members work in partnership to support pathways to greater equity and inclusion for everyone. We look for team members who embody our core values of Equity, Impact, Optimism, Humility and Collaboration, and who are passionate about our mission. You can learn more about our mission and values on our <a href="https://www.schusterman.org/who-we-are/our-mission-and-values" target="_blank">website</a>. THE OPPORTUNITY The Human Resources Business Partner (HRBP) is a valuable member of our team who will assist employees and facilitate communication with vendors regarding leave requests and accommodations requiring specialized attention, particularly those arising under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), state and local leave laws, and short-term or long-term disability plans. The HRBP will collaborate with members of the Talent and Human Resources team, and other stakeholders in service of a high-quality benefits operation that supports all team members and contributes to an inclusive and positive work environment. Who you will work with The HRBP works under the supervision of the Manager, Human Resources, and closely with our Human Resources Team, and supports team members across the organization. Where and how you will work Schusterman employees work a weekly hybrid schedule with a mix of in-office time and work-from-home flexibility. For this role, you’ll need to be based in Tulsa, OK or in Washington, DC. For candidates in Washington, DC, some travel to Tulsa will be required (approximately 6-8 days per year). This is a full-time position. Please note that Schusterman does not cover relocation expenses for this position. WHAT YOU WILL DO (RESPONSIBILITIES) Core Benefits Administration (30%) <ul> <li>Assist with Life Insurance, both company-provided and optional life</li> <li>Assist with annual open enrollment</li> <li>Support 401k administration</li> </ul> Leave of Absence and Additional Benefits Administration (60%) <ul> <li>Leave of Absence administration, including coordinating multi-state leaves</li> <li>Serve as liaison to answer employee benefits questions</li> <li>Administer LSA and reimbursement programs</li> </ul> Administrative Duties (10%) <ul> <li>Support Human Resources team as needed, with opportunities to take on special projects</li> <li>Process invoices and internal reimbursement requests</li> <li>Support event planning and schedule meetings</li> <li>Manage Human Resources email inbox for appropriate distribution of inquiries</li> </ul> WHO YOU ARE We seek team members who are aligned with our organizational values and the core competencies that guide us: Equity, Impact, Optimism, Humility and Collaboration. You may find alignment with a career at Schusterman if you are: <ul> <li> Equity: Consistently striving to develop and act on knowledge of self, the organization and systems that drive equity, diversity and inclusion.</li> <li> Impact: Action-oriented and deliver high-quality work that drives results and long-term impact.</li> <li> Optimism: Open to learning from both successes and setbacks while envisioning possibilities for the future. </li> <li> Humility: Someone who wants to understand, learn and act toward ongoing development. </li> <li> Collaboration: Open to actively advancing shared goals in partnership with others. </li> </ul> Additionally, team members in roles at this level actively contribute to culture building and organizational impact through: <ul> <li> Organizes Work: Executes work effectively by dividing work into steps, monitoring progress along the way, and making adjustments as needed.</li> <li> Direct Communication: Communicates clearly with stakeholders, working to match intent with impact in interactions.</li> </ul> WHAT YOU WILL NEED The following qualifications are representative of the high level of demonstrated skills, maturity, judgement and ability to work with a wide range of constituencies required of Schusterman employees. We encourage you to apply if you can demonstrate many of these skills and competencies. Required Skills and Qualifications <ul> <li>A bachelor’s degree or comparable, relevant professional experience.</li> <li>At least 3 years of relevant experience in human resources and administering benefits, including Leaves of Absence (multi-state coordination), Life Insurance and 401(k) plans.</li> <li>Understanding of compliance with laws and regulations related to Human Resources including Labor Law Postings.</li> <li>Excellent time management and organizational skills, ability to multi-task and strong attention to detail.</li> <li>Resourcefulness to work independently and manage varied workflow with a high level of accuracy.</li> <li>Demonstrated ability to work with highly sensitive, confidential information and to exercise discretion and tact in difficult or confidential situations.</li> <li>Excellent written and verbal communication skills, interpersonal skills necessary to develop effective working relationships, provide timely, responsive support, and exhibit empathy in interactions with team members at all levels across Schusterman.</li> <li>Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint. Experience also using Microsoft Teams SharePoint highly desired.</li> </ul> Desired Skills and Qualifications <ul> <li>Experience with UKG, Culture Amp or other HR platforms.</li> <li>Experience with processing invoices and reimbursement requests for additional benefit programs, including accurate tracking.</li> <li>Understanding of when to communicate with internal team on complex issues.</li> <li>Experience in event planning to support planning and coordinating employee events, with the flexibility to work outside of regular business hours to support event set-up and wrap-up (estimated 4-5 events per year) a plus.</li> <li>Quantitative and qualitative skills desired.</li> <li>Presentation Skills desired.</li> </ul> COMPENSATION AND BENEFITS OF WORKING AT SCHUSTERMAN This role features a competitive hiring range of $80,000-$92,500 based on experience and Schusterman’s commitment to internal equity. We offer a strong benefits package to support employee health and well-being, including medical, dental, vision, retirement and mental health support. Schusterman encourages ongoing professional development and supports activities aligned with one’s individual career growth plan. Charles and Lynn Schusterman Family Philanthropies is an Equal Opportunity Employer. Schusterman promotes diversity and provides equal employment opportunities without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, religious creed, disability, genetic information, age, marital status, sexual orientation, or military and veteran status. We encourage individuals of all backgrounds to apply.

Charles and Lynn Schusterman Family Philanthropies

Human Resources Business Partner (Leave Management & Benefits)

Senior Manager - Client Development, Capital One Shopping (Remote)Capital One Shopping is looking for a Senior Strategic Client Manager to join the Partnerships Team. You’ll be responsible for partnering with our top merchants to help them succeed leveraging Capital One Shopping’s suite of solutions. In this client-facing role, the team is looking for an individual with product, data, and strategic account management experience to help integrate and create bespoke solutions for our top merchants. You’ll act as a key liaison between our clients and internal teams. Key Responsibilities Include:<ul> <li>Partner with key external stakeholders including C-suite level contacts to help grow and cultivate Capital One Shopping</li> <li>Leverage data and analytical methodologies to optimize and grow your book of business</li> <li>Teach, support, and train agencies, industry partners, and other stakeholders on Capital One Shopping</li> <li>Work with Product, Revenue Management, and other constituents to help drive our business</li> <li>Technical skills (utilizing analytic platforms, APIs, and proprietary tools) are a plus</li> <li>Owning a broad portfolio of enterprise relationships; proven ability to influence and build consensus across multiple teams</li> <li>Demonstrated success leveraging data, analytical and communication skills</li> <li>Create and deliver executive level decks &amp; materials </li> </ul>An ideal candidate will possess:<ul> <li>Strong strategic, analytical, and data-analysis skills</li> <li>Demonstrated experience and results in strategic client facing (in-person, phone, email) interactions</li> <li>Experience in identifying, creating, and building strategies to achieve organizational objectives</li> <li>Prior experience in taking full ownership of client relationships and the ability to partner with internal stakeholders to create customized solutions for partners</li> <li>Experience partnering on and creating product roadmaps </li> <li>A strong deference to team culture, collaboration, and open communication</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s Degree or Military experience</li> <li>At least 8 years of experience in a strategic client facing sales or account management roles</li> <li>At least 8 years of experience reviewing or analyzing data</li> </ul>Preferred Qualifications:<ul> <li>MBA</li> <li>7+ years of affiliate, enterprise sales, or perform marketing experience</li> <li>11+ years of experience in a client facing role</li> <li>Experience managing technical sales and integrations </li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $155,300 - $177,200 for Sr. Mgr, Client Development Richmond, VA: $155,300 - $177,200 for Sr. Mgr, Client Development Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Senior Manager - Client Development, Capital One Shopping (Remote)

Customer Solutions Architect - Capital One Software - (Remote)Capital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Capital One Eno).Our teams have built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft, MSFT).Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions.Role OverviewThe Capital One Software team is seeking a customer-centric, energetic, and highly-motivated individual to join our team. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration and creativity.Specifically, we are looking for experienced and collaborative technical pre-sales individuals to partner with technically skilled customers, internal Product and Engineering teams as well as other cross-functional verticals. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individuals who love learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovative individuals who can look beyond the technology and consider the value our technology creates for our customers, and can help change how our technology is viewed to enable outcomes. The ideal candidate will have past experience working as a Customer Solutions Architect, technical pre-sales, or a similar role. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions. Customer Solution Architects must be able to identify customer pain points and desired outcomes and translate them into Capital One Software solutions. You are able to help customers align technical and business outcomes and eliminate ambiguity in a growing software business. Seeking individuals with bold ideas, entrepreneurial in nature and those who enjoy building a startup. We require individuals who can implement internal and external solutions at scale with little to no managerial oversight.Key Areas of Focus for Customer Solutions Architects:<ul> <li>Trusted Advisor: We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements.</li> <li>Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.</li> <li>Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.</li> <li>Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.</li> <li>Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.</li> <li>Pre-Sales &amp; Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.</li> <li>Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.</li> <li>Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.</li> </ul>Key Responsibilities for This Role:<ul> <li>Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.</li> <li>Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.</li> <li>Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.</li> <li>Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..</li> <li>Serves as a knowledge resource and escalation point for coworkers and customers.</li> <li>Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.</li> <li>Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.</li> <li>Leads high customer satisfaction through the use of data and proactive solutions.</li> <li>Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.</li> <li>Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.</li> <li>Develops and maintains technical support procedures and policies.</li> <li>Builds credibility and trust within the team and with our business customers and stakeholders.</li> <li>Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.</li> <li>Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.</li> <li>Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree or military experience</li> <li>At least 7 years of experience in a customer-facing role in an organization or entrepreneurial context.</li> <li>At least 5 years of experience with cloud services (AWS, GCP, Azure), or data clouds (Snowflake, Databricks,), and data manipulation languages (SQL).</li> <li>At least 4 years of experience working with cross-functional teams.</li> <li>At least 3 years of experience with design, implementation, or consulting experience of distributed applications.</li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in Computer Science, Engineering, or Information Technology.</li> <li>High level of comfort communicating effectively across internal and external organizations.</li> <li>Experience in technical consulting and/or architecture engagements with large-scale customers or enterprises.</li> <li>2 + years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.</li> <li>2 + years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $204,900 - $233,800 for Sr. Manager, Solutions Architecture McLean, VA: $225,400 - $257,200 for Sr. Manager, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Customer Solutions Architect - Capital One Software - (Remote)

Senior Director, Customer Support Leader (Remote)Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Senior Director of Customer Support, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. We are seeking an experienced and accomplished Support Leader with a proven track record in operational and/or site reliability engineering to lead our support organization. This executive role demands a deep understanding of system architecture, service delivery, and customer experience. The successful candidate will be responsible for ensuring maximum system uptime, optimizing performance, and leading a team of engineers to deliver world-class support around the clock.The ideal candidate will have a strong background in managing and scaling critical services, and will be adept at developing strategic roadmaps to address complex, large-scale challenges inherent in the technology industry. They will be a visionary leader with a passion for innovation and a commitment to delivering exceptional customer experiences. They will possess a deep understanding of industry best practices and emerging technologies, and will be able to leverage this knowledge to drive continuous improvement and operational excellence.Key Responsibilities:<ul> <li>Lead and inspire a high-performing team of engineers to deliver exceptional support and service.</li> <li>Develop and implement strategies to ensure maximum system availability, reliability, and performance.</li> <li>Drive innovation and continuous improvement in service delivery and support.</li> <li>Develop and execute strategic roadmaps to address complex, large-scale challenges.</li> <li>Stay abreast of industry trends and emerging technologies to ensure the organization remains at the forefront of innovation.</li> <li>Foster a culture of collaboration, accountability, and customer-centricity.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree </li> <li>At least 9 years of experience in customer support, customer success, or operations within a SaaS or technology organization</li> <li>At least 6 years of experience in operational or site reliability engineering</li> <li>At least 5 years of experience in people management roles, with a focus on building, mentoring, and leading high-performing teams</li> </ul>Preferred Qualifications:<ul> <li>Master’s degree in Computer Science </li> <li>6 + years of experience in developing and executing strategic roadmaps to address complex customer and business challenges</li> <li>Demonstrated ability to understand system architecture, service delivery and customer experience</li> <li>Experience designing scalable processes for proactive customer support and self-service solutions</li> <li>Strong leadership skills, communication and interpersonal skills</li> <li>Demonstrated ability to collaborate cross-functionally with product, engineering, and sales teams</li> <li>Experience navigating and leading teams through high-growth, fast-paced, or startup-like environments</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $280,600 - $320,200 for Sr. Director, Solutions Architecture Richmond, VA: $280,600 - $320,200 for Sr. Director, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

172 Jobs in Hyattsville, MD, USA