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J.P. Morgan

Treasury Sales Associate - Commercial Banking

<h2>RN Hospice - PRN</h2> Primary Location: Broken Arrow, Oklahoma Req ID: 2025-130569 Requisition Type: Hospice Patient Coverage Area: Muskogee <a href="https://careers-ehhi.icims.com/jobs/130569/rn-hospice---prn/job/login" target="_blank">Apply now</a> <h1>Transcript</h1> There are many rewarding aspects of my job as a home health nurse, from a patient becoming confident in a new diagnosis and overcoming their concerns in their treatment plan, as well as seeing wounds heal from a stage four pressure wound to a newly healed wound. We really get to see a lot of rewards and the biggest thing is the reward of having that one-on-one relationship with our patient and them having the trust and the confidence in us in helping them in their own environment overcome these obstacles of their health. 00:00 00:00 Video length: 34 seconds0:34 Chelce P., RN Registered nurse What is the most rewarding part of being a home health nurse? <h2>Overview</h2> Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health &amp; Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We’re committed to expanding what’s possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what’s next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: <ul> <li>30 days PDO – Up to 6 weeks (PDO includes company observed holidays)</li> <li>Continuing education opportunities</li> <li>Scholarship program for employees</li> <li>Matching 401(k) plan for all employees</li> <li>Comprehensive insurance plans for medical, dental and vision coverage for full-time employees</li> <li>Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees</li> <li>Flexible spending account plans for full-time employees</li> <li>Minimum essential coverage health insurance plan for all employees</li> <li>Electronic medical records and mobile devices for all clinicians</li> <li>Incentivized bonus plan</li> </ul> <h2>Responsibilities</h2> Perform admission visits and properly establish the relationship between the patient, their family, and the company. Perform services in accordance with the physician’s orders and the established plan of care (POC). <h2>Qualifications</h2> <ul> <li>Must be a graduate of an approved school of clinical education. </li> <li> Must be licensed in the state where they currently practice. </li> <li>Must have at least one year experience as a licensed professional.</li> <li>Must have basic demonstrated technology skills, including operation of a mobile device.</li> </ul> Education and experience, preferred <ul> <li> Experience as a licensed professional may be deferred with a review and approval from the regional and executive service line clinical leadership. </li> <li>Medicare home health or hospice experience is preferred.</li> </ul> Requirements <ul> <li>Must possess a valid state driver license</li> <li>Must maintain automobile liability insurance as required by law</li> <li>Must maintain dependable transportation in good working condition</li> <li> Must be able to safely drive an automobile in all types of weather conditions</li> <li>Must possess CPR certification for the healthcare provider</li> </ul> <h2>Additional Information</h2> Enhabit Home Health &amp; Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary. <a href="https://careers-ehhi.icims.com/jobs/130569/rn-hospice---prn/job/login" target="_blank">Apply now</a>

Enhabit Home Health & Hospice

RN Hospice - PRN

Macy's

Core Trainer, Tulsa - Full Time (2061)

Jenks Public Schools

Speech Language Pathologist

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. What you’ll be doing (i.e., job duties): <ul> <li>Own all facets of a product area from crafting the vision and strategy to executing</li> <li>Own the end-to-end vision for Coinbase’s DeFi products working from early concept through final implementation.</li> <li>Define OKRs for multiple teams and drive collaboration with cross functional partners during product development to achieve these goals</li> <li>Lead efforts to identify, define, collect, and track appropriate metrics (both quantitative and qualitative) for new or existing products areas </li> <li>Effectively balance and prioritize across all stakeholder objectives</li> <li>Secure buy-in, rigorously prioritize, and drive development for a multi-year product vision that crafts an overall product narrative and direction</li> </ul> What we look for in you (i.e., job requirements): <ul> <li>8+ years of Product Management experience</li> <li>3+ years of experience launching successful products in fintech, DeFi, or similarly complex domains.</li> <li>Ability to influence and shape strategic decisions/discussions on onchain topics</li> <li>Experience working with and balancing the needs of a wide variety of stakeholders</li> <li>User-focused and is able to understand a wide range of user personas</li> <li>An entrepreneurial mindset with the ability to succeed in a fast-paced environment</li> <li>Aptitude for learning and ability to ramp quickly on new and potentially complicated domains</li> <li>Demonstrated passion for cryptocurrency, financial markets, and the Coinbase mission</li> </ul> Nice to haves: <ul> <li>Experience in expanding onchain ecosystem with developers, creators, or consumers</li> <li>Existing network within crypto communities</li> <li>Crypto-forward experience, including familiarity with onchain activity such as interacting with Ethereum addresses, using ENS, and engaging with dApps or blockchain-based services.</li> </ul> ID: P71000 *Answers to crypto-related questions may be used to evaluate your onchain experience *For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Your interview responses, in the form of a voice recording and/or transcript will be assessed in terms of the job qualifications and characteristics listed in the position description above by a human recruiter. For other select roles, Coinbase is piloting BrightHire, an AI interview intelligence platform, to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. Depending on your role and stage in the application process, you will be informed of the specifics regarding which tool(s) will be used as part of the interview process. These interview tools enable us to give a greater number of candidates an initial interview who meet our mandatory hiring criteria. The above pilots are for testing purposes and Coinbase will not use AI to make an employment decision. To request a reasonable accommodation due to disability, please contact <a href="mailto:accommodations@coinbase.com" target="_blank">accommodations@coinbase.com</a>. #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $243,865—$286,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Group Product Manager - Consumer Onchain

SUMMARY Application Analyst III is a senior technical position that is responsible for maintaining, supporting, and upgrading existing systems and applications. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide the team on the operations, testing, and deployment of mission-critical information and software systems. The Application Analyst will provide production support and operational activities necessary to maintain the applications that support the business. This position is responsible for ensuring that the applications and all necessary interfaces operate according to defined requirements and service level agreements. This role works closely with respective application teams, business groups, vendors, and other IT support groups. This role leverages the individual’s technical knowledge and analytical skills to support the delivery and ongoing operations of IT projects and initiatives into the operating environment. This position can be based remotely within the US and requires 5% travel. ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul> <li>Provides excellent service and technical support to customers across multiple departments in support of specified applications.</li> <li>Conducts routine monitoring, administration, and continual improvement of application within the production environment while providing high level technical support to customers. </li> <li>Responds to production issues by reporting, logging, escalating, and tracking issues through resolution in ticketing system and functions as technical escalation resource to Help Desk.</li> <li>Analyzes and troubleshoots applications and interfaces to ensure problems do not recur and root cause is identified.</li> <li>Generates various reports by querying application databases when requested. </li> <li>Facilitates and/or participates in monthly maintenance activities as they relate to production applications.</li> <li>Controls and monitors user access to applications. </li> <li>Develops and maintains system and application documentation required to support and maintain applications and their production schedules. </li> <li>Ensures data integrity of systems and proactively monitors applications and corresponding interfaces for issue indicators or production impacts. </li> <li>Functions as a technical subject matter (SME) for support of applications in production environment and act as a technical resource in organizational projects.</li> <li>Provides testing of applications, upgrades, and patches prior to introduction to production environment.</li> <li>Interfaces with third party service providers to coordinate maintenance, upgrade schedules, or to initiate/follow-up on tickets relevant to their services. </li> <li>Analyzes processes, recommends process improvement, and writes formal documentation.</li> <li>Supports various areas of the environment by automating processes, troubleshooting problems with internal departments, and configuring and maintaining software platforms. </li> <li>Participates and can lead team meetings, provide status reports, exception reports, prioritization of business requests, and definition of any new requirements or enhancement requests. </li> <li>Provides training on production issues and new application functionality to team members and customers as needed. </li> <li>Other duties as assigned by management.</li> </ul> MINIMUM REQUIREMENTS:<ul> <li>Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or similar field or equivalent work experience.</li> <li>6+ years’ related work experience.</li> <li>Ability to work independently as well as in a fast paced, team-oriented environment.</li> <li>Must have excellent interpersonal, communication and listening skills.</li> <li>Ability to execute and resolve multiple project deliverables and problems.</li> <li>Well organized.</li> <li>Strong analytical, assessment and problem-solving skills.</li> <li>Must be detail-oriented and can work proactively and effectively on multiple tickets with minimal supervision. </li> <li>Familiarity with a wide variety of technologies including SQL Server, SQL coding, Windows server, data integration, integrating APIs (REST/SOAP) to support data synchronization, web development technologies (HTML, CSS, JavaScript, XML, Drupal CMS), SOA, etc.</li> <li>Develop and maintain automated scripts (using PowerShell, Python, or Bash)</li> <li>Build and support automation pipelines for ETL processes, data cleansing, and nightly import/export</li> <li>Understands SDLC process / ITIL / COBIT best practices.</li> <li>Demonstrated knowledge with relational database systems, networking, and Internet technologies as it pertains to an application in production.</li> <li>Understanding of requirements for support in SaaS environments.</li> <li>Ability to automate operational procedures via a variety of shell scripting languages.</li> <li>Proficient with systems, applications, and database monitoring tools and techniques.</li> <li>Proficient with scheduling, starting/stopping, and restarting application processes.</li> <li>Ability to handle conflict resolution and priority issues with customers.</li> <li>Experience working with all levels of the organization and with technical and non-technical users.</li> <li> Active support of HFHI Values:<ul> <li>Humility – We are part of something bigger than ourselves.</li> <li>Courage – We do what’s right, even when it is difficult or unpopular.</li> <li>Accountability – We take personal responsibility for Habitat’s mission.</li> </ul> </li> <li>Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.</li> </ul> PREFERRED – IN ADDITION TO MINIMUM:<ul> <li>Experience with CRM Systems such as Blackbaud CRM, Luminate Online and Marketing Data Systems such as Merkle and RedPoint.</li> <li>Some application and web developmental familiarity or experience. (ASP.NET, Web Services, XML, and SOA).</li> <li>Experience with JIRA ticketing system.</li> <li>Knowledge and experience with Skilled Agile Framework (SAFe) and continuous improvement methodology such as LEAN Six Sigma.</li> </ul> The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $86,700 to $102,000. #LI-RM1 #LI-Remote

Terwilliger Centre for Innovation in Shelter

Application Analyst III

WHO WE ARE GivePower’s mission is to electrify the world with clean energy, and provide greater health, economic and educational opportunities to developing regions that need it most. Our growing team is made up of passionate, creative problem-solvers who value community, vision, and impact. We focus on building and operating projects that provide solar-powered solutions for improving education, water access, food production, and conservation. We also provide life-changing voluntourism treks for donors and teams wishing to be a part of the impact they’re making. If you crave an opportunity to meaningfully improve the lives of those in need, come join the charge! The Marketing Manager will be instrumental in translating GivePower’s mission and stories of impact into omni-channel copy that inspires stakeholders to action. This role works with a diverse set of internal and external teammates to develop GivePower’s voice and ensure its consistent use. This role will engage GivePower’s current and potential digital community members with humility, gratitude, expertise and resourcefulness that’s integral to GivePower’s culture. Your love of information will inspire your development and use of campaign performance reporting that assists the marketing team in refining its efforts.<h3>Essential Job Duties and Responsibilities:</h3> <ul> <li>Work closely with the Sr Director of Marketing to write compelling copy for all presentations, social media, website, email, newsletter and other marketing assets</li> <li>Develop and interpret marketing analytics reporting that showcases campaign effectiveness</li> <li>Coordinate all external and internal communication and marketing materials with respective departments to ensure proper preapprovals are secured</li> <li>Monitor, respond and publish thoughtfully to social media posts across platforms, engaging internal subject matter experts as needed to ensure accuracy</li> <li>Collaborate with graphic design and video specialists to ensure that visuals support key messages</li> <li>Partner with leadership team members and vendors to support GivePower’s participation in trade shows, speaking engagements, etc.</li> <li>Complete additional tasks, as needed</li> </ul><h3>Required Skills, Knowledge and Abilities</h3> <ul> <li>Bachelor’s degree</li> <li>Minimum 3 years of experience as a marketing manager, nonprofit experience preferred</li> <li>Strong skills in Outlook, SharePoint, PowerPoint, Word and Excel; Slack a plus</li> <li>Experience using Hootsuite and/or Sprout Social a strong plus</li> <li>Excellent work ethic with ability to be productive in a remote work environment</li> <li>Expert copywriting and editing skills</li> <li>Ability to manage multiple projects simultaneously while maintaining focus on key priorities</li> <li>Strong interpersonal skills while having the ability to work with diverse cultural backgrounds</li> <li>Demonstrated command of all social media technology and operation</li> <li>Positive attitude with professional, engaging demeanor and mature sense of discretion</li> </ul>Compensation: $75,000 - $85,000 / Annually Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

GoodLeap LLC

Marketing Manager

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As part of the Platform org, the Payments team at Coinbase is key to our mission to create an open financial system for the world. The Payments team powers all fiat money, or cash, moved in and out of our products, allowing our users to easily and safely connect into the crypto economy. In this role you will help take our Payments team to the next level, enabling new use cases for the business and enhancing the experience for our customers using bank-based payment methods to fund their accounts. As part of the Platform org, the Payments team at Coinbase is key to our mission to create an open financial system for the world. The Payments team powers all fiat money, or cash, moved in and out of our products, allowing our users to easily and safely connect into the crypto economy. In this role you will help take our Payments team to the next level, enabling new use cases for the business and enhancing the experience for our customers using bank-based payment methods to fund their accounts. We are looking for an entrepreneurial, self-motivated Product Manager who thrives in a fast-paced startup environment. You will be comfortable dealing with ambiguity, able to think through complex challenges, and expert at aligning cross-functional teams effectively to set priorities and launch products. Knowledge and experience in payments products, data platform technologies, and/or crypto products are value-adds for this role. What you’ll be doing (ie. job duties): <ul> <li>Define and build out Coinbase’s Payments roadmap, including integrations, new experiences, and the platforms that serve all our users globally</li> <li>Own full product lifecycle from conception to launch, usage, and optimization</li> <li>Identify and collaborate with banking partners to unlock new regions and capabilities</li> <li>Collaborate cross-functionally with engineering, design and teams across all Coinbase products to develop and steer the product roadmap</li> <li>Align teams on a shared vision and steer execution on that vision</li> </ul> What we look for in you (ie. job requirements): <ul> <li>5+ years of product management experience</li> <li>Previous experience managing software products, knowledge of payments is preferred</li> <li>Exceptional interpersonal communication, relationship management and organizational skills</li> <li>An entrepreneurial mindset with the ability to succeed in a fast-paced environment</li> <li>Deep analytical, prioritization and problem solving skills</li> <li>Demonstrated passion for cryptocurrency, financial markets, and the Coinbase mission</li> </ul> Nice to haves: <ul> <li>Fintech and/or crypto experience, including onchain and payments-related experience.</li> <li>Crypto-forward experience, including familiarity with onchain activity such as interacting with Ethereum addresses, using ENS, and engaging with dApps or blockchain-based services.</li> </ul> ID: GPPM06US *Answers to crypto-related questions may be used to evaluate your onchain experience Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $201,450—$237,000 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Senior Product Manager - Platform Payments

As a Financial Edge (FE) Customer Support, Senior Specialist you’ll take ownership of advanced, challenging, or complex cases and ensuring swift, effective solutions. You’ll assist with triaging defects and incidents, playing a crucial role in maintaining system reliability and performance. Additionally, you'll create and enhance Knowledgebase content for customer self-service, empowering users to resolve issues independently.Your role balances working on complex or escalated cases and helping peers manage their workload efficiently, ultimately driving team success, enhancing overall support quality and customer satisfaction. As a Senior Specialist you will work closely with leadership, including the Principal to help drive initiatives and achieve outcomes.What you'll do:<ul> <li>Quickly resolving or triaging incidents.</li> <li>Handling complex non-FCR cases, focusing on reducing time-to-close (TTC) and surfacing future enhancements to reduce complexity.</li> <li>Achieving mentor goals for frontline and tenured agents, complementing the Team Lead's coaching efforts. You'll take direction from your manager and help achieve quantifiable targets.</li> <li>Filing defect tickets to Sustained Engineering and RDO, and attending triage meetings to discuss specific defects, in collaboration with the Principal.</li> <li>Serve as a backup to the Principal as needed which may encompass a variety of activities depending on time of year, workloads, and Principal availability.</li> <li>Assisting Team Leads and Managers with projects and initiatives as needed.</li> <li>Actively participating in swarm while using your experience and influence to coach and mentor both tenured and newer resources across all FE resources.</li> </ul>These responsibilities ensure you play a pivotal role in enhancing support quality and driving team success.What you'll bring:<ul> <li>Knowledge of Financial Edge.</li> <li>Experience in a Customer Support Senior level role.</li> <li>Diplomatic and tactful in dealing with diverse people.</li> <li>Quick learner of new concepts and ideas.</li> <li>Critical thinker who asks insightful questions to facilitate problem-solving.</li> <li>Calming influence in tense situations, providing direction and guidance.</li> <li>Creative strategist who integrates unrelated information to develop innovative approaches.</li> <li>Keen insight into predicting behaviors across various situations.</li> <li>Effective strategist for complex cross-organizational projects.</li> <li>Adaptable in situations characterized by continual change.</li> <li>Decisive in quickly identifying key issues for important decisions.</li> <li>Proactive in anticipating obstacles and minimizing their impact.</li> <li>Forward-thinking in creating long-term strategies that anticipate customer needs.</li> </ul>#LI-REMOTEStay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $61,000.00 to $77,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Blackbaud

Financial Edge Customer Support, Senior Specialist

Acuren

Business Development Manager - UAV Services

3,497 Jobs in Tulsa, OK, USA