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<h2>Company Description</h2> We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible. Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us — and will continue to allow us — to grow. The result? Inspired people, amazing designs, and projects with purpose. <h2>Job Description</h2> Olsson provides multidisciplinary design services for mixed-use, commercial, and residential land development projects, along with industrial, sports, schools, and other site development types. As a Lead Civil Designer, you will be responsible for leading quality assurance/quality control for the team, providing senior level design review for the team, and attending client meetings. You will direct and manage project staff on technical aspects of projects. You may also travel to job sites at different stages in construction and work in all types of terrain and weather conditions. Primary Responsibilities will include: <ul> <li>Directs and manages staff on technical aspects of projects including coordination with all disciplines involved on projects.</li> <li>Plans and oversees the quality review process of project deliverables.</li> <li>Provides a consultative resource to clients for project resolution.</li> <li>Strengthens and further develops subject matter expertise in certain design areas.</li> <li>Provides senior-level design review for various projects on the team and acts as a resource for technical issues.</li> <li>May assist in the preparation of project studies by completing drawings, sketching, or acquiring data.</li> <li>Promotes efficiencies in producing quality work.</li> <li>Supervises and reviews assignments of less experienced staff.</li> </ul> Olsson currently has growth opportunities for our Site Design group. This role offers flexible work options, including remote and hybrid opportunities, to accommodate diverse working preferences and promote work-life balance. Candidates can work hybrid schedules, work remotely, or work out of any Olsson office location in these regions/areas. Applicants should have the ability to travel for in-office activities, client and site visits as needed. <h2>Qualifications</h2> You are passionate about: <ul> <li>Working collaboratively with others</li> <li>Having ownership in the work you do</li> <li>Using your talents to positively affect communities</li> </ul> You bring to the team: <ul> <li>Strong communication skills</li> <li>Ability to contribute and work well on a team</li> <li>Associate Degree in Drafting </li> <li>10 years of CAD software experience (AutoCAD Civil 3d)</li> <li>Project Management skills for medium-sized projects</li> </ul> <h2>Additional Information</h2> Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we’re here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it. As an Olsson employee, you’ll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you’ll: <ul> <li>Become an owner in the company after your first year through our Employee Stock Ownership Plan (ESOP)</li> <li>Engage in work that has a positive impact in communities</li> <li>Receive an excellent 401(k) match</li> <li>Participate in a wellness program promoting balanced lifestyles</li> <li>Benefit from a bonus system that rewards performance</li> <li>Have the possibility for flexible work arrangements</li> </ul> Olsson is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status. #LI-DD1

Olsson Associates

Lead Civil Designer

<h3>See yourself at Twilio</h3> Join the team as our next Machine Learning Engineer on Twilio’s Efficiency Engineering team. <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> Twilio is experiencing rapid growth and is seeking a Machine Learning Engineer with a strong Data Engineering, Machine Learning background to expand and enhance our Efficiency Engineering team's AI function. This team is responsible for developing cutting edge solutions leveraging AI &amp; Data Science for external and internal customers. As a Machine Learning Engineer within Efficiency Engineering, you will be instrumental in developing supervised machine learning (ML) propensity models as well as state-of-the-art GenAI/LLM-powered applications. Your solutions will cater to the dynamic needs of Twilio’s diverse verticals and our extensive customer base. This role offers an exciting opportunity to harness the power of advanced machine learning technologies to drive innovation and efficiency. As a member of this team, you will have the opportunity to work on groundbreaking projects that directly impact the efficiency and success of our customers. You will collaborate with talented professionals who are as driven and enthusiastic about AI and Machine Learning as you are. Your contributions will be crucial in shaping the future of AI at Twilio, and you will have the support and resources needed to innovate and excel. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Develop and Deploy AI/ML Models: Build and deploy machine learning models by leveraging NLP, recommendation systems &amp; GenAI-powered applications, to production environments, ensuring they meet the diverse needs of Twilio's verticals and customer base.</li> <li>Collaborate Across Teams: Work closely with product, program, analytics, and engineering teams to implement and refine machine learning, statistical, and forecasting models that drive business outcomes.</li> <li>Utilize Advanced Technical Stack: Leverage our technical stack, including Python, SQL, R, AWS (Sagemaker, Lambda, S3, Kendra, OpenSearch), MySQL, Airtable, and libraries such as Pandas, NumPy, SciKit-Learn, XGBoost, Matplotlib, and Keras, to develop robust and scalable AI/ML solutions.</li> <li>Integrate Enterprise Data Sources: Effectively utilize enterprise data sources like Salesforce and Zendesk to inform model development and enhance predictive accuracy.</li> <li>Harness the Power of LLMs: Apply knowledge of Large Language Models (LLMs) such as OpenAI's GPT models, Claude, Gemini, Llama, Whisper, and Groq to develop innovative GenAI use cases and solutions.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>5+ years of data engineering, applied ML &amp; software engineering experience</li> <li>Develop and Deploy AI pipelines &amp; models: Build and deploy data pipelines &amp; machine learning models leveraging NLP techniques and GenAI-powered applications, to production environments, ensuring they meet the diverse needs of Twilio's verticals and customer base.</li> <li>Collaborate Across Teams: Work closely with product, program, analytics, and engineering teams to implement and refine machine learning, statistical, and forecasting models that drive business outcomes.</li> <li>Utilize Advanced Technical Stack: Leverage our technical stack, including Python, SQL, R, AWS (Sagemaker, Lambda, S3, Kendra, OpenSearch), MySQL, Airtable, Pinecone and libraries such as Pandas, NumPy, SciKit-Learn, XGBoost, Matplotlib, and Keras, to develop robust and scalable AI/ML solutions.</li> <li>Integrate Enterprise Data Sources: Effectively utilize enterprise data sources like Salesforce and Zendesk to inform model development and enhance predictive accuracy.</li> <li>Harness the Power of LLMs: Apply knowledge of Large Language Models (LLMs) such as OpenAI's GPT models, Claude, Gemini, Llama, Whisper, and Groq to develop innovative GenAI use cases and solutions</li> </ul> Desired: <ul> <li>Familiarity with using LLMs (OpenAI, Claude, Gemini, Llama etc.), RAG, Agents, Model Fine-tuning, Few-shot prompting, Prompt Engineering.</li> <li>Experience with Python-specific frameworks such as Llamaindex, Langchain, Streamlit, Gradio, FastHTML, Chainlit etc.</li> </ul> <h3>Location</h3> This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $150,000-$190,000.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $160,000-$200,000.</li> <li>Based in the San Francisco Bay area, California:- $179,000-$224,000.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. . Applications for this role are intended to be accepted until January 25, 2025 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

Machine Learning Engineer

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The Social Media team is looking for a creative and results-driven Social Media Manager to lead Coinbase's online presence across multiple social platforms. We are looking for someone who will be responsible for crafting and executing strategies that engage Coinbase’s global audience, amplify our brand voice, and foster meaningful conversations about crypto, Web3, and financial freedom. This is an opportunity to drive impactful campaigns, build community, and shape the narrative in one of the most exciting industries today. Ideal candidates can balance the need to move fast while thinking strategically, drive social campaigns forward in any situation, excel in project management and show track record for culturally-relevant campaigns that gain media attention and drive consumer engagement through social media. The right individual will bring a balanced combination of ambition, judgment, creativity, flexibility and critical thinking - all with the passion and enthusiasm for building the Coinbase social brand and advancing crypto’s goal of updating the financial system. What You’ll Be Doing: <ul> <li>Create high-quality, engaging content strategically tailored to social media platforms including X, Instagram, TikTok, LinkedIn and Youtube</li> <li>Identify emerging trends in social media content creation, stay ahead of cultural trends in the crypto community, deploy impactful proactive content on Coinbase’s social channels</li> <li>Monitor, respond, and engage with our audience in real time, fostering trust and loyalty within the crypto community</li> <li>Develop and maintain a content calendar: create posts, obtain approvals, schedule, and monitor performance of social media posts</li> <li>Work closely with marketing, comms and other teams to coordinate social media efforts with broader campaigns and ensure consistency</li> <li>Measure and report against the performance of social marketing initiatives; share recommendations to optimize social performance</li> <li>Handling operational social media tasks, including onboarding vendors, quarterly audits, and new account creations</li> </ul> What We Look for in You: <ul> <li>Minimum of 6-8 years Proven experience as a Social Media Manager or similar role, with a strong portfolio showcasing successful campaigns.</li> <li>Proficiency in social media management tools (e.g., Sprinkly, Brandw) and analytics platforms (e.g., Google Analytics, Facebook Insights).</li> <li>Comfortable writing short-form content for a crypto audience</li> <li>Powerful storyteller: written, verbal, and visual</li> <li>Demonstrated track record of creating social campaigns to steer new audience acquisition and deepen engagement</li> <li>Outstanding project management skills</li> <li>Ability to come up to speed on technical topics quickly</li> <li>Self-starter and ability to be ready to roll-up your sleeves and get things done</li> <li>Demonstrated ability to collaborate effectively across multiple team</li> </ul> Nice to haves: <ul> <li>Experience working on crypto products and strong knowledge of crypto</li> <li>Experience writing for executives and spokespeople</li> </ul> ID: P65114 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $161,500—$190,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Manager, Social Media

<h3>About Us</h3> <a href="http://usenourish.com/" target="_blank">Nourish</a> is on a mission to improve people’s health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death. Nourish is addressing this healthcare crisis by helping people eat better, more easily, with our food as medicine platform. We connect people with a telehealth Registered Dietitian, food, and mobile app to improve their nutrition, all covered by health insurance. The Nourish mobile app provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, medically-tailored meal delivery, health progress tracking, personalized content, meal logging, recipes / meal planning, AI chat, and more. We launched two years ago and already have thousands of dietitians and hundreds of thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more. We are live in all 50 states. We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $44M from top-tier VCs including Index Ventures, Thrive Capital, Maverick Ventures, Y Combinator, and Box Group, amongst others. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion. Learn more about us in TechCrunch <a href="https://techcrunch.com/2023/01/20/with-a-focus-on-patients-with-chronic-illness-nourish-hopes-to-help-americans-eat-better/" target="_blank">here</a> and read about our recent Series A <a href="https://www.businesswire.com/news/home/20240327148762/en/Nourish-Raises-35M-Series-A-to-Expand-Access-to-Registered-Dietitians" target="_blank">here</a>. <h3>About the Role</h3> The Provider Experience Associate (PXA) plays a critical role in shaping the journey for new Registered Dietitians (RDs) as they join our team. From the moment a new provider signs their offer, the PXA is directly responsible for ensuring they are supported, confident, and ready to start successfully seeing patients at Nourish. This role is centered around creating an amazing onboarding experience - answering complex questions, problem-solving, and tracking onboarding progress. The PXA is responsible for getting RDs over the finish line so that they can start a successful career treating patients. This person will report to our <a href="https://www.linkedin.com/in/katie-heilman-0b3335104/" target="_blank">Provider Experience Manager</a>. This role is full-time and open to remote or in Nourish’s NYC office in the heart of <a href="https://en.wikipedia.org/wiki/Silicon_Alley" target="_blank">Silicon Alley</a>. <h3>Key Responsibilities:</h3> <ul> <li> Serve as the point of contact for new providers, building a deep knowledge of Nourish’s provider tools and processes to effectively support RDs</li> <li> Manage the onboarding inbox, answering provider questions via email, phone, and chat in a timely and professional manner</li> <li> Track key onboarding metrics, including provider activation rates, satisfaction, and timelines</li> <li> Support the development and enhancement of onboarding materials to help providers quickly learn Nourish’s systems and processes</li> <li> Identify and troubleshoot challenges providers are facing during onboarding</li> <li> Pitch new providers on the value of timely onboarding and why they should complete their setup and start seeing patients</li> <li> Collaborate with cross-functional teams, including customer experience, to ensure all new providers have a great start</li> <li> Ensure providers are fully trained and prepared to start their sessions effectively</li> <li> Make process improvements based on feedback from providers to improve the overall onboarding experience</li> </ul> <h3>You’ll love this role if:</h3> <ul> <li> You’re passionate about helping others. You derive satisfaction from solving problems and making a positive impact on people’s lives through excellent customer service.</li> <li> You thrive in fast-paced environments. You enjoy juggling multiple tasks at once and can handle shifting priorities with ease.</li> <li> You’re a fast learner. You can quickly understand new systems, processes, and products and stay on top of frequent updates.</li> <li> You’re tech-savvy. You’re comfortable using customer service software like Front or Intercom, and you have no trouble troubleshooting basic tech issues for customers.</li> <li> You have excellent communication skills. Whether it’s written or verbal, you know how to convey information clearly, professionally, and with empathy.</li> <li> You have a great attention to detail. You make sure no customer query is left unresolved, and you accurately track interactions and updates in our CRM.</li> <li> You love working in a collaborative team environment. You’re excited about the opportunity to work with multiple teams and contribute to projects that improve our service offering.</li> <li> You’re an excellent multi-tasker. You can easily handle multiple different workstreams and processes at once</li> </ul> <h3>We’d love to hear from you if:</h3> <ul> <li>You have 3+ years of experience in a customer or internal support role, ideally in provider support, customer experience, or internal operations support.</li> <li>You’ve worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key.</li> <li>You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers.</li> <li>You can learn the process and assume ownership quickly, understanding a detailed process right after having it explained</li> <li>You’re a strong problem-solver who can think on your feet and offer creative solutions to customer challenges.</li> <li>You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked.</li> <li>You’re passionate about nutrition or wellness, and you’re excited to help others on their health journey through Nourish’s services.</li> </ul> Please note that you must be legally authorized to work in the U.S. for this position. <h3>More Information</h3> <a href="https://www.notion.so/Mission-Vision-Success-75c1aed3850a4c59b8e7d1df101832ab?pvs=21" target="_blank">Mission &amp; Vision &amp; Success</a> <a href="https://www.notion.so/Nourish-Clinical-Philosophy-7687ecbddc064a5ca5cce0ed780c0ced?pvs=21" target="_blank">Nourish Clinical Philosophy</a> <a href="https://www.notion.so/Values-84cef6ac8c384f4d8f595a8c0061c62c?pvs=21" target="_blank">Values</a> <a href="https://www.notion.so/Why-Nourish-Exists-84442a27abc34e2b95b2ad3d3dfb1214?pvs=21" target="_blank">Why Nourish Exists</a> <a href="https://www.notion.so/Team-c48f74ebc0674f668e20bb1313f0c2eb?pvs=21" target="_blank">Team</a> <a href="https://www.notion.so/Compensation-Benefits-38e34a54930f45cf93f41fd7f7e28a83?pvs=21" target="_blank">Compensation &amp; Benefits</a> <a href="https://www.notion.so/How-We-Work-a461b591089f412dbc2c55ab7167f74e?pvs=21" target="_blank">How We Work</a>

Nourish

Provider Experience Associate

Thermo Fisher Scientific

Data Engineer III, Development

<h2>Job Details</h2> Job Location Global Holdings LLC - Tulsa, OK Position Type Full Time <h2>Description</h2> Job Summary: A CRM Accounts Manager is a results-driven individual who will develop strong relationships with business customers, connecting with key business executives and stakeholders to handle business queries and find innovative solutions for complex problems while collaborating with CRM sales and Technology integration to provide top tier business to business service. Specific Responsibilities May include <ul> <li>Implementation and oversight of software releases and process changes.</li> <li>Configuration management across multiple business accounts.</li> <li>Collaboration with executives and managers to assess and develop strategic goals for CRM Roadmap planning.</li> <li>Establish productive, professional relationships with key personnel on assigned business accounts, monitoring customer expectations and satisfaction.</li> </ul> Essential Duties <ul> <li>Identify and review trends across industry; analyzes and shares this information for growth strategies and future development</li> <li>Assist in production of supplemental training materials for use.</li> <li>Answer queries, handle escalations, and cascade messaging in a clear, concise manner, ensuring the timely and successful delivery of solutions according to customer needs and objectives.</li> <li>When necessary, launch new initiatives and projects that improve upon support-related processes to meet changing customer needs.</li> <li>Oversee day to day CRM support relationships with customers, training of new employees on team, monitoring productivity, addressing issues as they arise to ensure maximum efficiency and consistent service experiences.</li> <li>Responsible for administrative aspects including tracking customer inquiries, creating, and maintaining updated process documentation.</li> <li>Work with the technology team to ensure development requests from their customers are entered into the backlog and the priorities aligned appropriately.</li> <li>Responsible for communicating new product releases to their customers. Includes working with the customer to ensure configuration changes are also updated to support the new technology release.</li> <li>Establish and monitor metrics, leveraging customer feedback to drive continuous improvement of service practices.</li> </ul> <h2>Qualifications</h2> Competencies and Skills <ul> <li>Highly motivated with strong verbal and written communication skills and the ability to work well under pressure.</li> <li>Excellent listening and presentation abilities with strong problem-solving skills</li> <li>Understand usage of CRMS and the product knowledge and platform functionality to deliver focused solutions to customer needs.</li> <li>Demonstrable ability present and influence key stakeholders at all levels of an organization.</li> <li>Sets high standards of performance for self and team; assuming responsibility and accountability for successfully completing assignments or tasks.</li> <li>Adhere to all company policies, procedures, and business ethics codes.</li> </ul> Knowledge Qualifications and Conditions <ul> <li>Availability to work weekends and/or extended hours as required.</li> <li>Position is a hybrid role some remote and in-office work hours are required.</li> <li>Minimum 3 years of relevant B2B customer service. Corporate customer service experience a plus.</li> <li>Proven track record of consistently meeting/surpassing targets and KPIs, with the capability of handling large corporate accounts.</li> <li>Able to understand and translate technical information in terms the customer can understand.</li> <li>Working knowledge of support methods and practices, problem resolution and escalation protocol</li> <li>Strong analytical skills to identify trends and patterns.</li> <li>Proven ability to juggle multiple customer requests at a time, while maintaining sharp attention to detail.</li> <li>Advantageous to have experience in both account management and establishing new business relationships.</li> </ul>

Global Holdings

CRM ACCOUNTS MANAGER

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Our world class Talent team builds the foundation of our success by finding and hiring extraordinary people that share our vision. We are looking for a talent brand program manager to help us optimize the way we attract and engage talent across all of our hiring channels, especially public channels that drive traffic to our Careers page. You will partner across every facet of the Talent team in order to understand where our best hires are coming from and how our hiring channels operate today, and then create a strategy to get even more top talent to join the company. If you thrive through building, experimentation, data-driven decision making, and optimization, this is the role for you! What You'll Be Doing (i.e., Job Duties): <ul> <li>Explore and experiment with new and unconventional sources of onchain talent to strengthen the candidate pool.</li> <li>Enhance and execute Coinbase's talent networking and mapping strategy, building a robust network of potential candidates.</li> <li>Develop and implement innovative lead generation strategies to maintain a strong pipeline of top talent.</li> <li>Manage a referral program to leverage existing employees’ networks, ensuring a steady flow of referred candidates.</li> <li>Oversee and expand a gamified talent attraction program to incentivize external talent to participate in Coinbase’s hiring process.</li> <li>Formulate and execute a strategic plan for job postings across various platforms, ensuring optimal visibility and reach.</li> <li>Participate in candidate research and insight-gathering activities to inform recruitment strategies and enhance candidate engagement.</li> <li>Perform competitive analysis to identify trends, opportunities, and best practices in talent acquisition.</li> <li>Provide metrics analysis support to measure the effectiveness of recruitment strategies and link initiatives to measurable results.</li> <li>Ensure all candidate interactions are consistent, accessible, understandable, actionable, and engaging across all touchpoints.</li> </ul> What We Look For In You (ie. Job Requirements): <ul> <li>5+ years of experience in program management or community building.</li> <li>Bachelor's degree in Human Resources, Business Administration, Marketing, Communications, or a related field.</li> <li>Strong portfolio showcasing professional achievements in talent acquisition and network building.</li> <li>Excellent verbal and written communication skills with a strong attention to detail.</li> <li>Ability to work collaboratively across multiple functions and adapt quickly to changing priorities.</li> <li>Good quantitative and deductive skills, with the ability to support data-driven decisions.</li> </ul> Nice to haves: <ul> <li>Active member and contributor to the web3 community with onchain experience.</li> <li>Proven experience with HR technology platforms and tools.</li> <li>Fluency using common recruiting systems such as Greenhouse, LinkedIn, etc. to pull data and derive insights.</li> </ul> P64800 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $127,075—$149,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Talent Brand Program Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.The Client Architect for Retail and Consumer Goods is a client-facing role to guide our most strategic customers and prospects on their digital transformation journey as they respond to the challenges and opportunities of the 4th Industrial Revolution. Working alongside the sales account team, you will be essential in helping customers translate their business strategy into a technology vision and roadmap, with the result of delivering realisable business outcomes. This will require a combination of business insight, an ability to advise customers on technology (software &amp; digital) solutions with a primary focus on customer and employee experience. Your role will require hands-on technical experience, optimally orchestrating and/or co-leading POCs, technical deep dives, pilots and others, while ensuring a smooth transition of projects from pre-sales to post-sales throughout the customer lifecycle. In this role you are required to bring together a broad vision for our customers, paired with the ability to bring this technically on the ground. This position requires a senior individual with a strong blend of digital transformation, business, enterprise architecture and consultative skills. It is an expectation of the role that this individual will be able to build relevant connections with C-level partners and turn into a trusted advisor to both the client as well as the internal sales team. You will be working with one of our strategic RCG client, recent experience in this industry is thus highly preferred. Key Responsibilities<ul> <li> Technical Advisor: Serve as the technical architect for one strategic account, co-creating the account strategy and co-owning the technology vision and roadmap.</li> <li> Trusted Advisor: Establish and maintain trusted relationships with CIOs, CTOs, Enterprise Architects, and their teams, guiding them through entrepreneurial initiatives to reinvent their business processes.</li> <li> Digital Transformation Expertise: Demonstrate deep knowledge of digital transformation, emphasizing the enhancement of customer and employee experiences and the application of innovative technologies.</li> <li> Enterprise Architecture Leadership: Lead significant architecture engagements within this key account, analyzing the customer's business strategies and technology requirements. Develop tailored solutions that align with their long-term business outcomes.</li> <li> Solution Development: Be responsible for crafting comprehensive case documents, visionary proposals, architectural work you're doing, solution roadmaps, and the delivery of POCs, technical deep-dives, pilots and other.</li> <li> Collaborative Engagement: Operate effectively within a matrix organization, fostering collaboration across various teams and partners to ensure alignment and unified strategies from sales, to pre-sales and post-sales.</li> <li> Mentorship: Provide guidance and mentorship to sales, pre-sales, and customer teams, enhancing their capabilities in strategic opportunities and engagements.</li> <li> Knowledge Sharing: Actively participate in delivering standard processes, industry-specific architectures, and educational sessions to customers, partners, and internal teams, promoting a culture of continuous learning and improvement.</li> </ul> Required Experience/Skills<ul> <li> Technical Experience: Multi-year background in software vendor environments or enterprise architecture fields, supplying to a deep understanding of the strategic application of technology solutions.</li> <li> Technology Solution Expertise: Proven experience in designing, selling, and/or implementing technology-based solutions, with a gooda strong foundationM, customer-focused digital applications, data strategy and functional architecture.</li> <li> Business Value Articulation: Skilled at identifying and optimally communicating the business benefits of technology decisions to partners at all levels.</li> <li> Digital Transformation Proficiency: Well-acquainted with modern digital operating models and transformation programs, emphasizing strategic overhaul and operational agility.</li> <li> Cloud Technology Acumen: Sophisticated knowledge of cloud-based platform principles, and their integration into an organization's IT strategy and overall enterprise architecture.</li> </ul> Desired Skills<ul> <li> Industry Expertise: Deep experience working within one or more specific industries, providing a thorough understanding of industry-specific challenges and opportunities. Expertise in Retail and Consumer Goods is preferred.</li> <li> Architectural Mastery: Experienced in applying architectural frameworks, principles, and tools to develop effective enterprise solutions.</li> <li> Compliance and Security Awareness: Familiarity with the specific data privacy, security, and compliance requirements relevant to cloud solutions within various industries and regions.</li> <li> Innovative Design Capability: Knowledge of design thinking or similar innovative frameworks, enhancing problem-solving and creative solution development.</li> </ul> About Salesforce Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who flourish with delivering success for our customers while also finding time to give back through our 1/1/1 model, which demonstrates 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win.<h2>Accommodations</h2>If you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.<h2>Posting Statement</h2>At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. <a href="http://salesforce.com/" target="_blank">Salesforce.com</a> and<a href="http://salesforce.org/" target="_blank"> Salesforce.org</a> are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.<a href="http://salesforce.com/" target="_blank"> Salesforce.com</a> and<a href="http://salesforce.org/" target="_blank"> Salesforce.org</a> do not accept unsolicited headhunter and agency resumes.<a href="http://salesforce.com/" target="_blank"> Salesforce.com</a> and<a href="http://salesforce.org/" target="_blank"> Salesforce.org</a> will not pay any third-party agency or company that does not have a signed agreement with<a href="http://salesfore.com/" target="_blank"> Salesforce.com</a> or <a href="http://salesforce.org/" target="_blank">Salesforce.org</a>. Salesforce welcomes all.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at <a href="http://www.equality.com" target="_blank">www.equality.com</a> and explore our company benefits at <a href="http://www.salesforcebenefits.com" target="_blank">www.salesforcebenefits.com</a>.<a href="https://salesforce.com" target="_blank">Salesforce</a> is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.<a href="https://salesforce.com" target="_blank"> Salesforce</a> does not accept unsolicited headhunter and agency resumes.<a href="https://salesforce.com" target="_blank"> Salesforce</a> will not pay any third-party agency or company that does not have a signed agreement with<a href="https://salesforce.com" target="_blank"> Salesforce</a>.﻿Salesforce welcomes all.

Salesforce 

Client Architect RCG

Reporting to the Senior Manager, Retirement Benefit Plan Strategy, the Senior Analyst, Retirement Operations is responsible for supporting the operations, administration, strategy, and communications of AMETEK's qualified and non-qualified retirement plans. This includes pension, savings, and executive plans. As many aspects of our benefit plans are outsourced, the ability to manage outside service providers is critical. HOW YOU WILL MAKE AN IMPACT: <ul> <li>Oversee administrative systems, processes, and procedures for efficient management of AMETEK’s retirement plans.</li> <li>Provide ongoing analytical and technical support to vendors, vendor service centers and internal business partners (HRIS, payroll, site HR); resolves data integrity issues, suggests protocols for ongoing administration of plans.</li> <li>Support retirement plan strategy and implement strategic initiatives and plan enhancements.</li> <li>Maintain working knowledge of plan design elements, requirements, and consideration relating to enrollment and eligibility.</li> <li>Provide guidance and support to all locations on various retirement plans.</li> <li>Provide guidance and guidelines to outsourced service centers; ensure integration between AMETEK and all vendors.</li> <li>Monitor processing needs and designs new or modifies existing systems to meet changing requirements.</li> <li>Monitor all interfaces between AMETEK outsourcing partners and vendors.</li> <li>Resolve data integrity issues, suggests protocols for ongoing administration of plans.</li> <li>Ensure HRIS and other technology tools are used effectively and contain accurate, appropriate data.</li> <li>Track department spend for on-demand budget reporting and forecasting.</li> <li>Maintain department online files and archives promoting easy access to plan documents and vendor contracts.</li> <li>Manage 401(k) and pension non-discrimination testing and corrections. </li> <li>Lead audits of the 401(k) plan, working closely with internal and external auditors to ensure timely and accurate completion of the audits.</li> <li>Generate annual pension census and assist with audits related to the pension plans.</li> <li>Approve retirement plan transactions.</li> <li>Responsible for overseeing the reconciliation and funding of weekly 401(k) contributions/loan payments. </li> <li>Serve as key point person for all 401(k) participant issues and site HR inquiries.</li> <li>Assist in the review and amendments of retirement plan documents, SPD and addendums.</li> <li>Coordinate 401(k) education and enrollment meetings with vendor.</li> <li>Confirm Highly Compensated Employees under the 401(k) Plan and coordinate necessary communications. </li> <li>Responsible for the processing and funding pension PBGC filings.</li> <li>Assist in 5500 Reporting – Schedule C data collection.</li> <li>Manage integration of acquisition-related retirement plan activities.</li> <li>Attend quarterly 401(k) Administrative Committee meeting and present plan statistics.</li> <li>Conduct audit of annual 401(k) corporate spend and budgeting.</li> <li>Assist the manager in holding vendors accountable for service levels, quality and timeliness of deliverables. </li> <li>Manage billing process ensuring timely and accurate invoice payment and tracking of retirement plan fees. </li> <li>Lead and support vendor evaluations and vendor change projects.</li> <li>Support Health &amp; Welfare benefits team on special projects, as needed.</li> <li>Other duties as assigned. </li> </ul> WHAT YOU WILL BRING TO THE ROLE: <ul> <li>Bachelor’s Degree in Human Resources, Business Administration, Mathematics, Economics, Finance, or equivalent.</li> <li>CEBS certification or ASPPA designation is beneficial.</li> <li>7+ years related experience, preferably for a plan sponsor in corporate benefits. </li> <li>Prior work in an outsourced environment, system management, knowledge of 401(k), pension, and non-qualified retirement plans are preferred.</li> <li>Solid knowledge of ERISA, HR, benefits and business administration.</li> <li>Technical experience in retirement plan administration required.</li> <li>Leadership, collaboration, and the ability to form and maintain external and internal business partnership are essential to the success of this position. </li> <li>Strong verbal and written communication skills.</li> <li>Self-starter with strong organizational skills, ability to multitask and attention to detail.</li> <li>Ability to communicate with all levels of management including senior executives.</li> <li>Proven ability to work independently as well as in a team environment.</li> <li>Excellent verbal skills.</li> <li>Analytical skills, critical thinking, and problem-solving skills.</li> <li>Tasks accomplished through multiple software and system applications.</li> <li>Proficient in Microsoft Office: Outlook, Word, Excel, and Power Point.</li> </ul> #LI-BLM #LI-ONSITE

AMETEK

Senior Analyst, Retirement Operations

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