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Recruiting: US Remote, United States of AmericaSenior Product Manager, Platform- Capital One SoftwarePlatform Product OwnerCapital One is seeking a product owner to help deliver game-changing Platform solutions to enable our Hybrid SaaS business, Capital One Software. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. As a Product Owner supporting Capital One Software’s Platform, you will be accountable for contributing to and delivering upon the strategic agenda for our core Platform products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in Technology Platforms and systems engineering to drive impactful improvements to our capabilities. <h2>What you’ll do</h2><ul> <li>Communicate the delivery roadmap to our technology teams by inspiring the team through the product vision</li> <li>Clearly articulate and advocate target persona, customer benefit, and value of features across teams</li> <li>Leverage technical knowledge and skills on how systems work and how code is built to effectively support engineering teams in delivering value</li> <li>Utilize strong product &amp; technical background and customer research and insights to represent the voice of the customer to the engineering team(s)</li> <li>Incorporate design thinking and analytics to inform product design</li> <li>Actively participate in research or design sessions for new features</li> <li>Contribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteria</li> <li>Lead internal backlog refinement sessions to refine internal developer and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teams</li> <li>Prioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activities</li> <li>Act as a technical advisor to the product manager, engineering, and other stakeholders</li> <li>Collaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremonies</li> <li>Support teams through escalation and resolution of impediments</li> <li>Drive performance and innovation with data-driven insights</li> <li>Proactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performing</li> <li>Maintain technical and risk credibility with your own team(s) and with partners across our technology organization</li> </ul><h2>About you: </h2><ul> <li>You believe that a core component of the platform is a Product mindset, and to enable the business, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners.</li> <li>You thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities.</li> <li>You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscape</li> <li>You actively seek and solve technical challenges in collaboration with engineering.</li> <li>You are naturally curious and stay on top of emerging trends and technology.</li> <li>You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineers</li> <li>You seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goals</li> <li>You are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity.</li> <li>You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metrics</li> <li>You have strong consulting and analytical skills and a risk management mindset</li> <li>You have the ability to foster collaborative, open working relationships with technology partners and other stakeholders</li> <li>You demonstrate balanced judgment in decisions and incorporate risk factors accordingly</li> <li>You have a strong bias for action</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s Degree or military experience</li> <li>At least 5 years of experience in digital product management </li> </ul>Preferred Qualifications:<ul> <li>Bachelor’s Degree in Computer Science or Engineering</li> <li>MBA or Master’s degree</li> <li>3+ years of experience in Agile product management</li> <li>Experience translating business strategy and analysis into consumer facing digital products</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $168,700 - $192,600 for Sr. Mgr, Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Senior Product Manager, Platform- Capital One Software

CenturyLink

Sales Director

Ready to be a Titan? What you'll do:<ul> <li>Design and develop comprehensive solutions on Salesforce (and integrated applications) to support contact center operations, including agent productivity, customer interactions, and workforce management.</li> <li>Interpret system and business requirements to create detailed technical specifications and design documents, adhering to SDLC, with a focus on integrating with telephony and workforce management platforms.</li> <li>Build and maintain seamless integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc), ensuring accurate and efficient data flow and real-time operational insights.</li> <li>Develop and implement automated workflows and processes to optimize contact center operations, such as call routing, agent scheduling, performance monitoring, and quality assurance.</li> <li>Utilize AI/ML models to predict customer behavior, optimize resource allocation, and improve performance (e.g., predictive routing, agent skill-based routing, forecasting).</li> <li>Enhance existing processes through innovative technical solutions, driving improved customer experience, increased agent efficiency, and reduced operational costs.</li> <li>Collaborate closely with contact center managers, agents, engineers, and business stakeholders throughout all project phases, from design and development to testing and deployment.</li> <li>Provide ongoing support and maintenance for the Salesforce instance and integrated technologies, ensuring optimal performance and addressing evolving requirements.</li> <li>Ensure data quality and integrity across all systems and the Salesforce platform, providing valuable insights into customer interactions and agent performance.</li> <li>Maintain a flexible and proactive approach to adapt to changing project requirements and effectively contribute to the team's success.</li> <li>Leverage AI technologies like conversational AI, machine learning, and natural language processing to enhance customer interactions and improve agent efficiency (e.g., chatbots, sentiment analysis, AI-powered routing).</li> </ul>What you'll need:<ul> <li>BS/BA degree in Computer Science, Engineering, or a related field, or equivalent experience</li> <li>Deep knowledge of Salesforce Service Cloud and Sales Cloud, with a strong focus on features supporting contact center operations (e.g., Service Console, CTI integration, Omni-Channel).</li> <li>5+ years of hands-on Salesforce development experience using Apex, Lightning UI (Aura/LWC), REST/SOAP APIs, Visualforce, JavaScript, XML, JSON, HTML, CSS, and AJAX</li> <li>Solid software design, coding, testing, maintenance, and debugging skills on the Salesforce CRM platform.</li> <li>Expertise in CI/CD tools like Autorabit, Github, Bitbucket, Jenkins, and ANT</li> <li>Salesforce certifications (Platform Developer I/II - required, Service Cloud Consultant - preferred).</li> <li>Strong understanding of Managed Packages, OAUTH2, Caching, Future calls, outlook integration, open CTI and salesforce features.</li> <li>Experience designing and implementing integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc) using standard connectors or APIs.</li> <li>Proven ability to independently lead technical projects from conception to delivery, including solution design and implementation.</li> <li>Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and leadership.</li> <li>Experience with integrating Salesforce and contact center technologies with other applications (e.g., Gong, Calendly, ticketing systems like Zendesk or Freshdesk). Required</li> <li>Demonstrate a strong understanding of key contact center metrics (e.g., handle time, abandonment rate, customer satisfaction, first call resolution) and how to leverage Salesforce and other tools to track and improve these metrics.</li> <li>Experience with integrating AI/ML models into contact center solutions (e.g., routing automation, sentiment analysis, chatbots, speech-to-text, agent assist technologies) preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Salesforce Developer, Customer Support Systems

<h2>Job Details</h2> Job Location Any AAON Location - Tulsa, OK Position Type Full Time Salary Range $111,348.00 - $167,023.00 Salary Travel Percentage More than 50% Job Shift Day Job Category Sales <h2>Description</h2> Job Summary: Responsible for achieving regional sales operational objectives by providing leadership to representatives, strengthening and supporting their businesses and sales teams. Objectives in assigned territory primarily include leading customer acquisition, building strong pipeline of opportunities, accurate forecasts, revenue growth, and increased market share. Duties with represetatives also include understanding customer needs, providing market and technical expertise, and engaging directly with customers alongside reps. Regional Sales Managers engage with fellow leaders and upper management in contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards. Essential Responsibilities: <ul> <li>Under the direction of Director of Sales, leads representatives in assigned territory with close engagement with principals, leaders, and sales teams. </li> <li>Ensures sales financial objectives are met on a monthly, quarterly, and annual basis by preparing an annual financial plan/quota for each representative, inspecting foreasts from reps, and identifying corrective needs, and initiating any corrective actions.</li> <li>Consults with and coaches representative’s principals and leaders in ways to strengthen their businesses and results.</li> <li>Work with AAON representatives to strengthen relationships with owners, engineers, architects, contractors, and consultants.</li> <li>Partner with customers to understand their business needs and objectives.</li> <li>Effectively communicate value propositions to reps and ensure they successufully do so with customers in proposals and presentations.</li> <li>Forecasts monthly sales with representative, ensuring consistent pipeline of opportunity is being built towards annual finanicial plan / quota.</li> <li>Supports representative sales efforts with input on customer coverage plans, and assists with sales and technical strategies on select projects.</li> <li>Provide leadership sponsorship to certain key customers.</li> <li>Expand, develop, and maintains customer-base by counseling representative firms and their salespeople.</li> <li>Provides recommendations on product lines by identifying new product opportunities and features that will increase competitiveness and business results.</li> <li>Implements trade promotions including supporting representative’s customer events. </li> <li>Responsible for working with Applications Engineering, Technical Support and Sales Support Departments to ensure customer satisfaction.</li> <li>Participate in technical training programs such as New Rep Training. Assist in refining these programs to make their region more successful.</li> <li>Responsible for supporting and assisting in the accounts receivable collection process.</li> </ul> Engage upper management in a timely way when assistance is needed to keep the sales &amp; rep leadership processes moving. <h2>Qualifications</h2> . Educational &amp; Experience Requirements: <ul> <li>Bachelor of Science, Bachelor of Arts, or equivalent.</li> <li>Minimum of five (5) years experience in the Heating Ventilation and Air Conditioning (HVAC) industry in manufacturing or construction related fields, or equivalent experience in a similar industry.</li> </ul> Other Skills/Abilities: <ul> <li>Proven sales experience in meeting or exceeding targets.</li> <li>Proven ability to drive the sales process from plan to close.</li> <li>Proven ability to articulate the distinct aspects of products and services.</li> <li>Proven ability to position products against competitors.</li> <li>Demonstrated experience developing client-focused, differentiated, and achievable solutions.</li> <li>Possess ability to write correspondence and effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.</li> <li>Excellent verbal and written communications skills.</li> <li>Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook. </li> <li>Possess the ability to compute rate, ratio, and percent and to draw and interpret graphs.</li> </ul> Essential Mental Functions: <ul> <li>Exhibit good decision making, analytical problem solving, statistical analysis and excellent organizational abilities.</li> <li>Communicate effectively in written and spoken form.</li> <li>Possess excellent interpersonal relationship skills.</li> <li>Demonstrates strong multi-tasking capabilities and organizational skills.</li> <li>Works effectively in a team environment.</li> <li>Works effectively in a fast-paced high-pressure environment.</li> </ul> Essential Physical Functions: <ul> <li>Travel is generally 30%, or more as needed to fulfill objectives.</li> <li>Regular visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> <li>Lift up to 50 pounds.</li> </ul> Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Aaon

Regional Sales Manager

Principal Full Stack Software Engineer - Capital One Software (Remote)Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Principal Full Stack Software Engineer, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. What You’ll Do: <ul> <li>Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies</li> <li>Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal &amp; external technology communities, mentoring other members of the engineering community</li> <li>Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment</li> <li>Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services </li> </ul> Basic Qualifications: <ul> <li>Bachelor’s Degree</li> <li>At least 3 years of experience in software engineering (Internship experience does not apply)</li> </ul> Preferred Qualifications:<ul> <li>5+ years of experience in at least one of the following: JavaScript, Java, TypeScript, SQL, Python, or Go</li> <li>1+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service</li> <li>3+ years of experience in open source frameworks</li> <li>2+ years of experience in Agile practices</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $144,200 - $164,600 for Principal Associate Senior Software Engineer; $144,200 - $164,600 for Senior Software Engineer Richmond, VA: $144,200 - $164,600 for Principal Associate Senior Software Engineer; $144,200 - $164,600 for Senior Software Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Principal Full Stack Software Engineer - Capital One Software (Remote)

Senior Associate - Senior Communications Associate, Customer Channels Performance Solutions Communications (Work From Home)Who we are: The Customer Channels Performance Solutions Communications Team supports the people who support our customers. When customers need help they reach out to a large network of super-talented agents who have to confidently handle anything that is thrown at them. We help those agents to know the best thing to say or do to help our callers and we enable our operations front line leaders to support our agents in this work. Why we need you: We recognize how important having the right information at the right time is in influencing agent performance. You will use your communications expertise to inform, support, provide resources and drive engagement. We need folks like you who are passionate about having exceptional communication practices and who find being critical to the successful delivery of urgent information thrilling! What we value: <ul> <li>Curiosity: You will seek best practices and be driven to learn about emerging communication tools.</li> <li>Collaboration: You will partner across the enterprise to balance urgency and quality and make sure leaders and agents have the information they need at the time they need it.</li> <li>Kindness: Change can be challenging. Leading through change is a critical skill. You will demonstrate empathy and optimism and be a positive change agent.</li> <li>Confidence: You will deliver significant results that will support thousands of associates across our Channels organization. </li> </ul> What you will learn: <ul> <li>Our customers: You will learn about what our customers experience. You’ll know what our agents and agent leaders need to know and when they need to know it.</li> <li>Our agents and leaders: You will learn what our agents do, how they learn, and what challenges they face.</li> <li>Our business: You will learn about how we service customers and about our products and policies.</li> <li>Our partners: You will partner with Product, Tech, Risk, and line of business resources and learn how to support them and deliver high quality results. </li> </ul> What you will do: <ul> <li>Communications Creation: You will leverage technical and creative writing skills to develop content in a variety of formats and mediums in order to engage agents and meet stakeholder needs on large, complex initiatives as well as short-term, urgent issues.</li> <li>Subject Matter Expertise: You will act as a subject matter expert for communications initiatives and work with various partners to understand performance support needs and make recommendations for support.</li> <li>Storytelling: You will utilize your expertise in storytelling by telling a comprehensive and compelling story through verbal and written communication.</li> <li>Experience Design: You will partner to develop the tools and processes that will best meet our agent and business’s needs.</li> <li>Process: You will contribute to the processes established to develop agent messaging and deliver communication materials. </li> <li>Measurement: You will monitor, track and report on content performance, as well as analyze content and campaigns to translate anecdotal or qualitative data into recommendations and plans for improvements.</li> </ul> Critical Skills: Ability to manage multiple projects simultaneously Ability to build relationships with various stakeholders and partners Ability to work collaboratively in a fast-paced environment Ability to adapt and flex to changing priorities Ability to learn quickly and translate complex concepts and materials to meet audience needs Ability to work both independently and as part of a team Excellent written, verbal and visual communication skills Excellent organizational skills and attention to detail Strong technical and creative writing skills Ability to adapt and optimize content for specific channels, audiences and purposes Responsibilities: • Ownership (management and implementation) of strategic projects within the department and involving business stakeholders/customers. • Acting as content subject matter expert and leader within the department. • Writing, editing and optimizing performance support content so that it can be quickly found and understood in an online system. • Working with the management team to develop the strategic direction of the team and take the actions necessary to move toward that strategy. • Identifying solutions for process and content weaknesses and suggesting actionable plans around those solutions. Work from Home Technology Requirements <ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul> Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. Basic Qualifications: - High School Diploma, GED, or equivalent certification - At least 2 years of communications, marketing, or technical writing experience Preferred Qualifications: - Bachelor's Degree or Military Experience - At least 4 years communications, marketing, or technical writing experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $78,400 - $89,500 for Content Manager II Richmond, VA: $78,400 - $89,500 for Content Manager II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Senior Associate - Senior Communications Associate, Customer Channels Performance Solutions Communications (Work From Home)

<h2>Job Description</h2> We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan’s U.S. Private Bank. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. As a Private Banker in the U.S. Private Bank, you are responsible for advising families on building, preserving and managing their wealth. You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition. You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals. Job Responsibilities <ul> <li>Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience</li> <li>Generate business results and acquire new assets, both from existing client base and new client acquisition </li> <li>Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs</li> <li>Partner with internal specialists to provide interdisciplinary expertise to clients when needed</li> <li>Connect your clients across all lines of business of J.P. Morgan Chase &amp; Co. </li> <li>Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach</li> <li>Strictly adhere to all risk and control policies, regulatory guidelines and security measures</li> </ul> Required Qualifications, Capabilities, and Skills <ul> <li>Six plus years of work experience in Private Banking or Financial Services</li> <li>Bachelor’s Degree required</li> <li>Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date</li> <li>Proven sales success and strong business acumen </li> <li>Strong community presence with an established network </li> <li>Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts </li> <li>Focuses on the client experience and works tirelessly on the client’s behalf</li> </ul> Preferred Qualifications, Capabilities, and Skills <ul> <li>MBA, JD, CFA, or CFP preferred</li> <li>Proactive, takes initiative, and uses critical thinking to solve problems </li> <li>Dynamic and credible professional who communicates with clarity and has exceptional presentation skills </li> <li>Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business</li> <li>Experience with and in-depth knowledge of the equity and fixed income markets and alternative investments, including Hedge Funds, Private Equity and Real Estate</li> </ul> <h2>About Us</h2> JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our <a href="https://careers.jpmorgan.com/us/en/how-we-hire/faqs" target="_blank">FAQs</a> for more information about requesting an accommodation. JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans <h2>About the Team</h2> J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​

J.P. Morgan

U.S. Private Bank - Private Banker - Vice President or Executive Director

<h2>About the team</h2>Our Partner Support Team works directly with real estate professionals and internal business partners to provide consultation on Zillow's platform and build a better client experience. You will work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels, including inbound/outbound calls, chat, and email correspondence. We provide support to our Partners Monday-Friday (5 am-5 pm PST); Saturday &amp; Sunday (630 am- 5 pm PST). Our mission in Partner Support is to anticipate our customer needs during conversations and contacts, providing Outstanding Support and becoming an integral part of our Partners’ business. The successful candidate will uphold and contribute to achieving our mission.<h2>About the role</h2><ul> <li>We provide world-class support to Zillow’s Partners and real estate agents; protecting and strengthening our relationship with them, so they can grow their businesses and achieve their goals</li> <li>Consultants work with real estate professionals daily, addressing issues while anticipating our customer’s needs and maintaining a high level of integrity and customer service.</li> <li>As subject matter experts on Zillow’s products, features, and functionality, and strive to resolve their inquiries the first time they contact us</li> <li>This role requires a flexible schedule, and we are looking for individuals that have weekend availability</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $19.60 - $31.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>You have… <ul> <li>1-2 years working in a contact center and work-from-home environment is preferred</li> <li>At least 1-2 years of experience in a customer-facing role understanding the customer is our North Star</li> <li>Demonstrated track record of meeting or exceeding performance targets/goals</li> <li>Experience managing large amounts of customer contacts (inbound and outbound calls, chat, and emails) in a timely manner</li> <li>Proven organizational, and time management skills with the ability to multitask during customer contacts</li> </ul>You are… <ul> <li>Experienced working from home in a designated private space and able to meet the following requirements:</li> <li>You must have access to:</li> <li>A reputable internet provider (ISP) is required; hotspot connectivity is not acceptable</li> <li>Internet speed to support a variety of tools/platforms</li> <li>An Ethernet connection</li> <li>Confident and compassionate with both verbal and written communication</li> <li>Adaptable to ongoing changes in process and structure</li> <li>Supportive of your team and striving to consistently treat everyone with respect, compassion, and appreciation</li> <li>An advocate for our Partners and Zillow who is able to go beyond issue resolution to protect and strengthen the relationship</li> </ul><h2>Transferable Skills</h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Partner Support Consultant

Senior Manager, Product Manager: Shopping, Consumer Product (Remote-Eligible)We are looking for a Product Manager to join our growing Consumer Products team at Capital One Shopping. If you have a remarkable ability to use data to tell a story, form a hypothesis and define metrics to identify the success of product initiatives - this is the role for you! Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.What we are looking for:<ul> <li>A knowledge and passion for emerging technologies (API's, Big Data, Native UI's) to incorporate into building great products</li> <li>Use SQL to build a data-backed strategy, identify insights, and troubleshoot issues</li> <li>Own day to day setting and monitoring of KPIs - requires strong SQL/data analysis skills</li> <li>Someone comfortable with backend products who is not afraid to challenge the norm and do what is right for the team</li> <li>Proficiency in handling large data files using SQL, Python, and/or R</li> <li>Own day to day operations of product, including identifying bugs or leverage opportunities via comprehensive understanding of data</li> <li>A product centric mindset to take a product from ideation to production and continually iterate improvements</li> <li>A customer-first mindset</li> <li>A strategic thought leader who can create a compelling vision and story to present to senior executives and inspire direct and partner teams</li> <li>A strong communicator who can advance initiatives and create consensus through clear, concise, and contextually relevant messaging</li> <li>Creating and maintaining a healthy team culture through thoughtful leadership </li> <li>Results focused and able to manage and prioritize multiple projects simultaneously</li> <li>Identify, prioritize, and launch innovative, merchant focused products that drive revenue and customer value</li> </ul>What you’ll do: <ul> <li>Build and scale a new consumer product for Capital One Shopping</li> <li>Launch tests and analyze results to develop a best-in-class experience that users value</li> <li>Serve as the subject matter expert in your product space with a deep understanding of user values and intent</li> <li>Become an expert on the market landscape, understanding where we stand relative to competitors</li> <li>Own day to day setting and monitoring of KPIs - requires strong SQL/data analysis skills</li> <li>Gather as much data as possible across multiple sources to understand users' journeys, identifying pain points where product improvements can create value</li> <li>Dive deep into the data to analyze user intent, identifying opportunities to reduce friction and create a more seamless experience</li> <li>Collaborate with designers and engineers to bring new experiences to life</li> <li>Develop, manage, and execute a product agenda</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s Degree or military experience</li> <li>At least 5 years of experience in digital product management</li> <li>At least 5 years experience working with SQL</li> </ul>Preferred Qualifications:<ul> <li>Bachelor’s Degree in Computer Science or Engineering</li> <li>MBA or Master’s degree</li> <li>7+ years of experience translating business strategy and analysis into consumer facing digital products</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One is open to hiring a Remote Employee for this opportunity.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Sales Territory: $175,500 - $200,300 for Sr. Mgr, Product Management New York, NY: $210,500 - $240,300 for Sr. Mgr, Product Management Remote (Regardless of Location): $175,500 - $200,300 for Sr. Mgr, Product Management McLean, VA: $193,000 - $220,300 for Sr. Mgr, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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