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Ready to be a Titan? ServiceTitan is looking for a Senior Business Analyst with strong communication, organization, and critical thinking skills to join the Revenue Solutions team within the Revenue Operations organization. In this role, you’ll help deliver results focusing on optimizing and automating current processes. You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics. The ideal candidate is a strategic thinker with a strong background in business/revenue system analysis, project management and excellent communication skills. They thrive on solving complex problems within a dynamic, growing, and fast-paced environment.What you'll do:<ul> <li>Partner cross-functionally with Leadership, Operations, Enablement, and Business Technology teams to design, optimize, and scale business processes—primarily within Salesforce—to address key business challenges.</li> <li>Actively participate in all phases of the Software Development Lifecycle (SDLC), including daily stand-ups, sprint planning, reviews, demos, and User Acceptance Testing (UAT).</li> <li>Own and drive high-impact initiatives from ideation through execution and iteration—translating business requirements into scalable technical solutions, providing regular stakeholder updates, and ensuring on time delivery.</li> <li>Analyze and document current and future state workflows using process mapping to identify areas for efficiency and automation.</li> <li>Develop clear and comprehensive user stories, use cases, and functional specs to effectively communicate requirements to development teams.</li> <li>Lead UAT efforts to ensure solutions meet business needs and function as intended.</li> <li>Collect user feedback and analyze post-launch usage data to inform ongoing enhancements and drive adoption.</li> <li>Apply and advocate for best practices in designing and implementing solutions across Salesforce and integrated applications to maximize efficiency and process effectiveness.</li> <li>Define and track KPIs to evaluate the success of implemented solutions, leveraging data-driven insights to drive continuous improvement.</li> <li>Collaborate with Business Technology teams to align system development with the broader business roadmap, capacity planning, and prioritization efforts.</li> <li>Manage ad-hoc and Business-As-Usual (BAU) requests from stakeholders, ensuring timely and effective resolution by evaluating priority, impact, and level of technical effort—while providing good, better, best solution options to guide decision-making.</li> </ul>What you'll bring:<ul> <li>Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related technical or business field.</li> <li>3+ years of relevant experience, ideally within SaaS business operations, with a strong understanding of the customer journey.</li> <li>Proven experience in creating process maps, writing technical user stories, documenting business requirements, and leading User Acceptance Testing (UAT).</li> <li>Excellent cross-functional communication skills (both written and verbal), with the ability to explain complex problems clearly to stakeholders at all levels.</li> <li>Strong project management and organizational skills, with the ability to effectively prioritize across shifting priorities, recurring responsibilities, and high-impact projects.</li> <li>Analytical mindset with the ability to interpret business information and make sound decisions in areas of expertise.</li> <li>Deep understanding of business systems and the ability to apply best practices to drive process and system improvements aligned with organizational goals.</li> <li>Self-starter with critical thinking skills, strong problem-solving ability, and the ability to work independently with minimal supervision.</li> <li>Hands-on experience with Salesforce Sales Cloud, with a strong understanding of core functionality and best practices; experience with CPQ and Service Cloud is a plus.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $93,800 USD - $125,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Business Analyst

Zeeco

Drafter/Designer

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Company: Oak Street Health Title:Center Medical DirectorSalary: $250,000 - $260,000Location: 11511 E 31st St, Tulsa, OK 74146Role Description: The purpose of the Center Medical Director role at Oak Street Health is to lead the clinical team at their center in providing the best patient care and a great place to work in order to keep patients happy, healthy and out of the hospital. The Center Medical Director will practice primary care in our clinics alongside their provider colleagues at 80% clinical time and 20% administrative time. The CMD will have mission-critical leadership responsibilities, which include setting an example for how thoughtful primary care is practiced, serving as a formal mentor, coach, and advisor to providers in Oak Street clinics, and participating in critical organizational-wide strategic initiatives. Core Responsibilities:The Center Medical Director is the medical leader for his/her OSH center. In this role the CMD will have the following responsibilities:Support of Organizational Strategy<ul> <li> Work in tight collaboration with the Practice Manager and Outreach Manager/Director to achieve our organizational objectives: <ul> <li>Best Care Anywhere</li> <li>Unmatched Patient Experience</li> <li>Exceptional Growth</li> <li>Great Place to Work and Leader in DE&amp;I</li> </ul> </li> <li>Drive implementation of OSH strategic initiatives.</li> <li>Follow direction from regional leadership (regional medical director or senior medical director) in collaboration with CMDs in the region to implement regional priorities and reach regional objectives.</li> <li>Cascade both organizational information to care team members as well as escalate care team concerns and ideas to the rest of the organization.</li> </ul>Provider Management <ul> <li>Help coordinate and lead the onboarding of new providers at the center.</li> <li>Model excellent medical care, implementation of the care model, and success in metrics.</li> <li>Support consistent and robust OSH care model implementation by ensuring care teams are effectively preparing for and executing daily huddles, patient care planning and management, admission prevention work, and clinical documentation workflows. </li> <li>Ensure that the medical care provided by each provider and care team is appropriate evidence based care that keeps patients healthy and out of the hospital.</li> <li>Understand, teach and implement Oak Street’s clinical guidelines at both the individual provider and center level. </li> <li>Support each care team and the center to provide the highest quality (primary and secondary) preventative care. </li> <li>Educate and provide ongoing support for providers in implementation of the value based full risk model of care.</li> <li>Assess and address root causes when center metric goals are not reached.</li> </ul>Leadership and Coaching<ul> <li>Create and maintain a culture of coaching up and growth of providers and care teams.</li> <li>Listen to feedback from care team members and address concerns with constructive problem-solving.</li> <li>Conduct performance reviews and discuss provider goals and help develop plans to achieve these goals.</li> </ul>Culture<ul> <li>Acknowledge and celebrate successes of care team members and communicate opportunities for improvement. </li> <li>Achieve triad best practices.</li> <li>Support a positive, Oaky culture of joy in practice. </li> <li>Other duties as assigned. </li> </ul>What are we looking for?Ideal candidates will be:<ul> <li>M.D., D.O., or A.P.N or P.A. graduates.</li> <li>Board certification in Internal Medicine or Family Medicine required for M.D. or D.O., Board certification in Family, Adult, or Gerontology for A.P.N.</li> <li>Experience in clinical leadership roles, leading and coaching providers to be the best they can be for their patients and their colleagues.</li> <li>Experience using a metrics-driven approach to the provision of medical care and/or quality projects. </li> <li>Passionate about their work and motivated to be a part of a fast growing organization.</li> <li>Aware of their leadership skills and potential for impact and eager to share those with a fast-growing, energetic team on the leading edge of healthcare innovation.</li> <li>Commitment to older adults and to low-income patients.</li> <li>Comfort with ambiguity and a love for problem solving.</li> <li>Ability to remain calm in the midst of the storm, guiding others to smart, effective solutions.</li> <li>5+ years of experience in outpatient practice preferred.</li> <li>Fellowship training in Geriatrics, other professional degrees (e.g., M.B.A., J.D., M.P.H.), and prior executive roles welcomed but not required.</li> </ul><ul> <li>US work authorization</li> <li>Someone who embodies being “Oaky”</li> </ul>What does being “Oaky” look like?<ul> <li>Radiating positive energy</li> <li>Assuming good intentions</li> <li>Creating an unmatched patient experience</li> <li>Driving clinical excellence</li> <li>Taking ownership and delivering results</li> <li>Being relentlessly determined</li> </ul>Why Oak Street Health?Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.Oak Street Health Benefits: <ul> <li>Mission-focused career impacting change and measurably improving health outcomes for medicare patients</li> <li>Paid vacation, sick time, and investment/retirement 401K match options</li> <li>Health insurance, vision, and dental benefits</li> <li>Opportunities for leadership development and continuing education stipends</li> <li>New centers and flexible work environments</li> <li>Opportunities for high levels of responsibility and rapid advancement</li> </ul> Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. Learn more at <a href="http://www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health" target="_blank">www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health</a> Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$174,070.00 - $374,920.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 04/03/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Center Medical Director

Broken Arrow Public Schools

Art Teacher	

Principal Secretary	

Principal Secretary 2025-2026 SY	

<h2>Posting Details</h2> Position Information Position Title Teaching Assistant Professor of Biological Science Job Description The Faculty of Biological Science at The University of Tulsa invites applications for Teaching Assistant Professor level positions (9-month appointment, non-tenure track) beginning in August of 2025. We seek creative and interactive individuals to teach lectures and/or laboratories in one or more of our high enrollment majors and service courses (Introduction to Organismic and Evolutionary Biology; Introduction to Molecular and Cell Biology, Genetics; Human Anatomy; Human Physiology). In addition, these faculty would develop, organize, and teach undergraduate courses in one or more of the following upper division subjects: Endocrinology, Embryology, Immunology, Protein Structure and Function, Parasitology, Mycology, or Plant Biology. The positions have no expectations for research productivity, but successful candidates will be encouraged to engage in scholarly activity that has the potential to involve undergraduate students. Additional responsibilities may be assigned based on expertise and departmental needs. The successful candidates will be expected to supervise student workers, teaching assistants, and contribute to the administrative responsibilities of the department. Fringe benefits include health, life, and disability insurance, and retirement. For detailed information about The University of Tulsa and the Oxley College of Health and Natural Sciences, go to the link: <a href="https://utulsa.edu/academics/health-natural-sciences/" target="_blank">https://utulsa.edu/academics/health-natural-sciences/</a> Application Information Review of applications will commence immediately. To ensure full consideration, applications must be received by April 11th. Interested candidates should submit an application package that includes: (1) letter of interest, (2) statement of teaching interests, (3) a curriculum vita, and (4) the names and contact information for three professional references. Required Qualifications Preferred Qualifications Minimum Qualifications: Doctoral degree in an area of relevance to our instructional needs coupled with evidence of effective teaching at the collegiate level. Physical Demands Minimal physical demands. Posting Detail Information Posting Number F196P Open Date 03/04/2025 Close Date Open Until Filled Yes Special Instructions to Applicants Advertising Summary <h2>EEO Statement</h2> EEO Statement Eeo Statement Summary The University of Tulsa seeks to recruit and retain talented students, faculty and staff from diverse backgrounds. The University of Tulsa is an affirmative action/equal opportunity employer and encourages qualified candidates across all group demographics to apply. The University does not discriminate on the basis of personal status or group characteristic including, but not limited to race, color, religion, national or ethnic origin, age, sex, disability, veteran status, sexual orientation, gender identity or expression, genetic information, ancestry, or marital status. The University of Tulsa is an Equal Opportunity Employer including Disability/ Veteran. <h2>Supplemental Questions</h2> Required fields are indicated with an asterisk (*). <ol> <li> How did you hear about this employment opportunity? <ul> <li>Indeed</li> <li>Internal Job Posting</li> <li>Agency Referral</li> <li>LinkedIn</li> <li>Personal Referral</li> <li>Website</li> <li>Other</li> </ul> </li> </ol> <h2>Documents Needed To Apply</h2> Required Documents <ol> <li>Current Curriculum Vitae</li> <li>Letter of Interest</li> <li>List of three (3) References</li> <li>Statement of Teaching Philosophy</li> </ol> Optional Documents

University of Tulsa

Teaching Assistant Professor of Biological Science

Requisition Number2234829 Description &amp; Requirements Our firm provides assurance services that go beyond the compliance function. Alongside the rest of our team, you will bring credibility to our client's financial picture, communicate information objectively and clearly, and provide insight to help clients improve their businesses. If relationships are important to you and you identify with the People First culture at Forvis Mazars, we would like to hear from you! How you will contribute: <ul> <li>Review audit engagement procedures performed by the audit team in a timely and professional manner</li> <li>Perform detailed audit procedures over various income statement and balance sheet accounts when necessary</li> <li>Understand client service relationships and how to utilize firm resources to provide unmatched client service to existing clients</li> <li>Use technology tools proficiently in regular assignments and demonstrate a commitment to improving work processes through the use of technology</li> <li>Demonstrate your ability to recognize problems and propose sensible solutions with an appropriate balance between client needs and the firm's risk</li> <li>Meet assigned deadlines or budgets and provide advance warning of any variances</li> <li>Assist with managing, developing, and coaching professional staff</li> <li>Participate in board and audit committee meetings and presentations</li> <li>Build personal referral sources and clientele while actively participating in team marketing opportunities</li> </ul> We are looking for people who have Forward Vision and: <ul> <li>Experience managing multiple client engagements simultaneously</li> <li>Advanced analytical and reasoning skills</li> <li>Ability to travel to serve clients</li> <li>Ability to prioritize and work independently in a fast-paced environment</li> <li>Ability to communicate effectively with people of diverse backgrounds and experience levels, both verbally and in writing</li> <li>Ability to maintain professional client relationships</li> <li>A high level of knowledge ofcurrent audit and accounting concepts</li> <li>A desire to provide mentorship and training to other professionals</li> </ul> Minimum Qualifications: <ul> <li>Bachelor's degree in Accounting or a related field</li> <li>5 years of relevant audit experience</li> <li>CPA license</li> <li>Proficiency in Microsoft Office Suite</li> <li>Interest and/or experience in at least one of the following industries: Financial Services (Banking or Insurance), Nonprofit, Higher Education, Public Sector, Commercial Services, Healthcare</li> </ul> #LI-OKC, #LI-TULSA #LI-KH3 With a legacy spanning more than 100 years, Forvis Mazars is committed to providing a different perspective and an unmatched client experience that feels right, personal and natural. We respect and reflect the range of perspectives, knowledge and local understanding of our people and clients. We take the time to listen to deliver consistent audit and assurance, tax, advisory and consulting services worldwide. We nurture a deep understanding of our clients’ industries, delivering greater insight, deeper specialization and tailored solutions through people who listen to understand, are responsive and consult with purpose to deliver value. About Forvis Mazars, LLP Forvis Mazars, LLP is an independent member of Forvis Mazars Global, a leading global professional services network. Ranked among the largest public accounting firms in the United States, the firm’s 7,000 dedicated team members provide an Unmatched Client Experience® through the delivery of assurance, tax, and consulting services for clients in all 50 states and internationally through the global network. Visit forvismazars.us to learn more. Forvis Mazars, LLP is an equal opportunity/affirmative action employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, gender identity, or other protected classifications. It is Forvis Mazars, LLP standard policy not to accept unsolicited referrals or resumes from any source other than directly from candidates. Forvis Mazars, LLP expressly reserves the right not to consider unsolicited referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services, and recruiting agencies. Forvis Mazars, LLP further reserves the right not to pay a fee to a recruiter or agency unless such recruiter or agency has a signed vendor agreement with Forvis Mazars, LLP.Any resume or CV submitted to any employee of Forvis Mazars, LLP without having a Forvis Mazars, LLP vendor agreement in place will be considered the property of Forvis Mazars, LLP.

Forvis Mazars

Audit Manager | Various Industries

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Ready to #LiveCrypto? Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> Security is a primary competency at Coinbase, and the Security Operations team keeps a watchful eye over every aspect of it. Every day, we go to battle against some of the most sophisticated attackers in the world to protect billions of dollars worth of digital assets and ensure that our customers and employees can enjoy a safe, trusted experience. As Coinbase scales globally, our team is scaling along with it, using a blend of tooling, automation, and strategic team growth to ensure that we’re well-equipped to protect the next billion users of crypto. What you’ll be doing (ie. job duties): The Security Operations group is a multi-functional organization that includes our CSIRT, Trust &amp; Safety, Threat Intelligence, and Insider Threat. While no two days will end up looking the same, generally-speaking you’ll be responsible for the following things: <ul> <li>Building and implementing detections, preventions, security controls, and automations to not only deter insider threats but improve holistic security posture</li> <li>Testing and maintaining security tooling, particularly for endpoint detection and investigation</li> <li>Collaborating cross-functionally with Security, Infrastructure, IT, and Legal to obtain necessary technical information and to evaluate and advise them of downstream impacts of their builds/deployments</li> <li>Linking disparate information such that it can be aggregated, visualized, and interpreted for indications of threat (via query builds, table joins, etc.) </li> <li>Assisting with investigations as needed (this may involve rapidly building tools or extending capabilities to aid response efforts). </li> </ul> What we look for in you (ie. job requirements): You’ll be much more likely to be successful in this role if these bullet points seem like a good description of you: <ul> <li>You have experience designing and implementing Insider Threat technologies (such as Security Information Event Management - SIEM, User Behavioral Analytics - UBA, Data Loss Prevention - DLP) and an understanding of investigations and/or the intelligence cycle</li> <li>You are comfortable manipulating logs, tables, and data lakes to engineer custom detections and dashboards </li> <li>You’ve mastered SQL and coding languages like Python and regularly manipulate logs to create custom alerts and automations with SOAR</li> <li>You are comfortable working cross-functionally with infrastructure, IT, and response teams to design and implement technical controls </li> <li>You are actively aware of the insider threat landscape, and understand the legal, regulatory, and ethical considerations of working with sensitive information and situations</li> <li>You are discreet, thoughtful, and seek to coordinate systemic, cross functional solutions to mitigate risk</li> <li>You are adept at translating complex problems into ‘byte-sized’, readily implemented (and preferably automated) solutions</li> <li>You have excellent verbal and written communication skills. Other team members ask for your input to communicate clearly and concisely and you are comfortable composing briefs and assessments consumed by leadership and training others</li> <li>You prefer to play as a team and are equally comfortable as the ‘novice’ or the ‘expert’ </li> <li>You know that people aren’t stupid, but everyone makes mistakes. Your high degree of empathy means that your coworkers trust you to help tackle their security problems, because you never come across as judgmental or condescending.</li> <li>You are a unicorn who is equally comfortable behind the keyboard or in front of security leaders</li> <li>You bring 5-10 years or more of combined experience in security/technology or other analytic roles</li> </ul> Nice to haves: <ul> <li>Unicorns welcome! You would bring a diverse perspective to the team: for example, maybe you took an unconventional route to get into your current security career.</li> <li>You’re familiar with blockchains, cryptocurrency, and onchain projects (or at least a good story about how you thought about investing in Bitcoin in 2014 but decided not to).</li> <li>You love crafting metrics that make the intangible tangible</li> <li>You’ve got experience in one or more of the following areas: incident response, data protection, risk management, counterintelligence, fraud detection, intellectual property theft, access and identity management, or IT engineering</li> </ul> PID: P59473 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $211,650—$249,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Senior Detection Engineer, Insider Threat

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:<ul> <li>What’s the most valuable transformation I can offer my customer?</li> <li>What’s the fastest way I can deliver that value to them?</li> <li>How can my communication make their life easier?</li> <li>How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?</li> </ul> What you'll do:<ul> <li>Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts</li> <li>Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution</li> <li>Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders</li> <li>Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions</li> <li>Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence</li> <li>Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)</li> <li>Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty</li> <li>Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,</li> <li>Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community</li> <li>Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes</li> <li>Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions</li> <li>Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities</li> <li>Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.</li> <li>Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.</li> </ul> What you'll bring: <ul> <li>2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Highly skilled in written and verbal communication</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> <li>Self-motivated and able to work effectively in a remote setting</li> <li>Highly organized and detail-oriented</li> <li>Project management skills and experience are a plus.</li> <li>Exceptional organizational and time management skills</li> <li>Empathetic with a customer-focused approach</li> <li>Passion for phone-based customer interactions</li> </ul> Preferred Skills and Experience<ul> <li>Project management</li> <li>Sales</li> <li>Data or Business performance analytics</li> <li>Operational use of SalesForce, Gainsight, and Tableau</li> <li>Highly proficient in ServiceTitan workflows and best practices</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $58,400 USD - $78,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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