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Paylocity

Support Analyst I - Partner Integration - Remote, US

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software exclusively dedicated to powering social and corporate impact , expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.The Senior Business Systems Analyst role supports the Leadership Team of Application Services and will focus on supporting the Customer Success organization by providing systems and processes to ensure successful onboarding, adoption, operational effectiveness, support and retention of Blackbaud customers throughout the customer journey. Examples include data integrations, product usage, customer relationship management, health monitoring and helping identify expansion opportunities for the Blackbaud products. The analyst will work with a team of resources in collection of current policy and procedures, business requirements, discovery of operational efficiency improvements, workflow design, documentation, education, and adherence monitoring work efforts. The analyst will also seek to ensure optimal usage of the existing tools which support the customer operation organization including, Certinia (formally FinancialForce), Coveo, Docebo LMS, and Salesforce ecosystems.What you'll do::<ul> <li>Partner with cross functional departments to uncover business needs and understand how to best leverage our core customer-lifecycle management systems such as Gainsight, Salesforce, Workday, etc.</li> <li>Support business strategy development for the services teams and manage mapping, documenting, and implementing customer success processes </li> <li>Prepares preliminary project documentation pertinent to the business objectives, summarizing the goals of the business process change and expected business benefit, which are then used as inputs to functional design </li> <li>Analyze different technology solutions/approaches, which may include reviews of different market solutions and/or internal solutions; recommend best practice driven approach</li> <li>Develop and prioritize user stories to drive system requirements, aligned with and enabling business process change; able to engage with application team in discussion to ensure technical design meets functional objectives in Azure Dev Ops (ADO)</li> <li>Participates in sprint planning, design reviews and sprint reviews to ensure that business processes are properly supported; responsible for updated proposed workflows </li> <li>Performs Data review / audits, identify specific performance improvement opportunities (system performance, functional performance, user performance, etc.) </li> <li>Facilitate successful testing and launch activities including UAT, Regression testing and internal/external readiness and change management</li> </ul>What you'll bring: <ul> <li>5+ years professional experience in Business Analysis, preferably in a role focused on Customer Success and Enablement utilizing Salesforce-related technologies and solution design </li> <li>Strong understanding and experience with Salesforce and Customer Success technology; Coveo Enterprise Search, Docebo LMS and Gainsight experience preferred </li> <li>Strong understanding or experience with process definition methodologies </li> <li>Familiarity with application tracking analytics and processes (MixPanel, Heap)</li> <li>Knowledge of Azure Dev Ops (ADO) and SAFe, Agile, or Scrum Methodologies.</li> <li>Highly proficient with Microsoft Visio and/or other modeling tools</li> <li>Knowledge of data analysis to support proposed process definition, monitor adherence, and communicate performance results </li> <li>Ability to deliver work which meets minimum standards of quality, security, and operability.</li> </ul>Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $87,700.00 to $114,200.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Blackbaud

Senior Business Systems Analyst, Customer Success

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.The Product Support Analyst II - Revenue Cycle Digital Solutions is a pivotal role at R1, tasked with leveraging technology and analytics to optimize revenue cycle operations for physician group clients. This individual will partner closely with IT, operations management, and client services to develop, implement, and manage cutting-edge digital solutions that drive efficiency and maximize cash collections. Responsibilities include: <ul> <li>Design, develop, and implement software solutions, business intelligence tools, and IT projects that support revenue cycle management. </li> <li>Analyze existing workflows and develop new models to enhance system and people processes, focusing on automation and efficiency. </li> <li>Help manage projects across a complex matrix organization, ensuring timely delivery and stakeholder satisfaction. </li> <li>Provide subject matter expertise, training, and support to end users and stakeholders. </li> <li>Work closely with engineers and product management teams to define and prioritize product features and functionalities, acting as a bridge between technical and non-technical stakeholders. </li> <li>Collaborate with IT to manage Electronic Data Interchange (EDI) transactions, including claims (837), electronic remittances (835), claim status inquiries, and eligibility verifications, to streamline and improve the revenue cycle process. </li> </ul>QUALIFICATIONS <ul> <li>2+ years of relevant experience in revenue cycle operations and/or IT, with a strong focus on revenue cycle management. </li> <li>Strong logic, analytical skills, and attention to accuracy. </li> <li>Excellent communication skills and proficiency in SQL and advanced Excel. </li> <li>Demonstrated project management skills and experience with healthcare platforms (e.g., eClinicalWorks, Meditech, EPIC, Athena, NextGen) preferred. </li> <li>Knowledge of healthcare systems, ambulatory billing, HIPAA, and other relevant regulations. </li> </ul>For this US-based position, the base pay range is $47,237.00 - $78,919.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

R1 RCM

Product Support Analyst II

As a Financial Edge (FE) Customer Support, Senior Specialist you’ll take ownership of advanced, challenging, or complex cases and ensuring swift, effective solutions. You’ll assist with triaging defects and incidents, playing a crucial role in maintaining system reliability and performance. Additionally, you'll create and enhance Knowledgebase content for customer self-service, empowering users to resolve issues independently.Your role balances working on complex or escalated cases and helping peers manage their workload efficiently, ultimately driving team success, enhancing overall support quality and customer satisfaction. As a Senior Specialist you will work closely with leadership, including the Principal to help drive initiatives and achieve outcomes.What you'll do:<ul> <li>Quickly resolving or triaging incidents.</li> <li>Handling complex non-FCR cases, focusing on reducing time-to-close (TTC) and surfacing future enhancements to reduce complexity.</li> <li>Achieving mentor goals for frontline and tenured agents, complementing the Team Lead's coaching efforts. You'll take direction from your manager and help achieve quantifiable targets.</li> <li>Filing defect tickets to Sustained Engineering and RDO, and attending triage meetings to discuss specific defects, in collaboration with the Principal.</li> <li>Serve as a backup to the Principal as needed which may encompass a variety of activities depending on time of year, workloads, and Principal availability.</li> <li>Assisting Team Leads and Managers with projects and initiatives as needed.</li> <li>Actively participating in swarm while using your experience and influence to coach and mentor both tenured and newer resources across all FE resources.</li> </ul>These responsibilities ensure you play a pivotal role in enhancing support quality and driving team success.What you'll bring:<ul> <li>Knowledge of Financial Edge.</li> <li>Experience in a Customer Support Senior level role.</li> <li>Diplomatic and tactful in dealing with diverse people.</li> <li>Quick learner of new concepts and ideas.</li> <li>Critical thinker who asks insightful questions to facilitate problem-solving.</li> <li>Calming influence in tense situations, providing direction and guidance.</li> <li>Creative strategist who integrates unrelated information to develop innovative approaches.</li> <li>Keen insight into predicting behaviors across various situations.</li> <li>Effective strategist for complex cross-organizational projects.</li> <li>Adaptable in situations characterized by continual change.</li> <li>Decisive in quickly identifying key issues for important decisions.</li> <li>Proactive in anticipating obstacles and minimizing their impact.</li> <li>Forward-thinking in creating long-term strategies that anticipate customer needs.</li> </ul>#LI-REMOTEStay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $61,000.00 to $77,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Financial Edge Customer Support, Senior Specialist

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Team Lead, Customer Service, you will help ­­build new projects while assisting with escalated cases. Every day you will, Prepare, analyze, and provide daily, weekly, and monthly productivity metrics. To thrive in this role you must, develop and coach team members in skills and process to promote quality. Here’s what you will experience working as a Team Lead, Customer Service: <ul> <li>Assist in establishing and implementing departmental initiatives.</li> <li>Measure and monitor staffing levels, assign duties and responsibilities as appropriate.</li> <li>Complete performance evaluations, and track time and attendance.</li> <li>Troubleshoot and resolve issues with client concerns with a sense of urgency.</li> <li>Train and educate staff on new process changes.</li> </ul> Required Skills: <ul> <li>High School Diploma or GED.</li> <li>Minimum 3 year’s experience in a call center environment</li> </ul> For this US-based position, the base pay range is $16.88 - $25.51 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Team Lead, Customer Service

Ready to be a Titan?As a Senior Customer Success Manager, Strategic Accounts, you’ll manage the long term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with executive and management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners, aggregate groups, and end users. The ideal candidate will be able to quickly learn new software, proactively manage executive teams and associated accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs.What you'll do: <ul> <li>Develop strong working relationships with corporate contacts in strategic accounts </li> <li>Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users </li> <li>Collaborate with customers and product managers to manage product enhancement requests</li> <li>Act as a subject matter expert on custom product features for strategic accounts</li> <li>Manage initiatives to increase product adoption, customer satisfaction and evangelism</li> <li>Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly </li> <li>Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses</li> <li>Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan</li> <li>Act as an escalation point on customer support tickets</li> <li>Update account and contact records for strategic accounts to ensure accurate reporting</li> <li>Identify areas for improvement in the customer experience, both in our product and processes</li> <li>Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed</li> </ul>What you’ll need:<ul> <li>5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success</li> <li>Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Exceptional account management skills &amp; project management skills with strict attention to detail </li> <li>Demonstrated ability in learning new software programs and identifying opportunities to use their full potential</li> <li>A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues</li> <li>Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions</li> <li>Team player with strong communication and organizational skills, and an ability to “roll with the punches”</li> <li>&lt; 15% travel nationwide (TBD based upon travel restrictions due to COVID-19)</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Customer Success Manager, Strategic

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileTechnical Customer Care Specialist IManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftDayCompensationHourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionThis is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM central time zone (hours subject to change to meet business needs). Currently, 10am-7pm Central is needed. Key Responsibilities <ul> <li>The Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products</li> <li>Handle routine customer questions relating to product usage, as well as technical support issues</li> <li>Maintains expert-level knowledge of Dealertrack Solutions and Products</li> <li>Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function</li> <li>Accurately logs all customer information in the CRM customer ticketing system</li> <li>Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure</li> <li>Follow-up skills</li> <li>Ability to handle and respond to multiple open issues</li> <li>Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely</li> <li>Ability to work required shifts both independently and within a team organization</li> <li>Facilitate communication from Support Team to other departments as needed to complete Cases</li> </ul>Qualifications Minimum:<ul> <li>High School Diploma/GED</li> <li>Generally, less than 2 years of experience</li> <li>Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM central time zone (hours subject to change to meet business needs)</li> <li>Hours are extended and varied must have the ability to accommodate a flexible schedule and work overtime as needed</li> <li> Follow-up/follow-through skills required</li> <li>Ability to handle and respond to multiple open issues</li> <li>Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely</li> <li>Customer-oriented background</li> <li>Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required</li> <li>Excellent oral and written communication skills</li> <li>Experience working in a team environment and assisting others as applicable</li> <li>Requires attention to detail and the ability to adapt to change</li> <li>Ability to type 40+ WPM</li> </ul>Preferred:<ul> <li>Associate's degree or Technical Certification or equivalent work experience</li> <li>Technical background preferred </li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 06/12/2025

Cox Communications

Technical Customer Care Specialist I

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary The Application Support Operations Analyst is responsible for ensuring the business operates efficiently and effectively in meeting our internal customers’ needs through data gathering, reporting, and quantitative and qualitative research, providing insights that advise strategy and decisions for Application Support and other teams. Application Support Operations Analyst is responsible for ensuring the resolution of application and system issues for internal and external users of our proprietary software platform. This role has a customer-first mentality and strives to ensure their team provides the best service in the fastest and most efficient manner. The successful Analyst will use data to optimize internal processes, improve team workflows and drive efficiency. <h3>Essential Job Duties and Responsibilities </h3> <ul> <li>Identify, analyze, and interpret patterns and trends in complex datasets to pinpoint operational issues and improvement opportunities. Translate business questions into analytical and technical methodologies, working with large datasets to derive actionable insight. Distill those insights into compelling data-driven narratives to inform decisions and drive results, utilizing a solid understanding of GoodLeap products and systems.</li> <li>Develop and implement data collection methods, analytics, and other strategies to optimize statistical efficiency and quality. Establish measurement methods of process effectiveness and efficiency. Ensure cleanliness of data by reviewing regular reports and performance indicators to locate and correct errors or enhancement opportunities.</li> <li>Work on projects and tasks as assigned by your manager, regularly providing updates to senior leaders, stakeholders, partners, etc. Effectively tailor communications to the appropriate audience to ensure broad awareness and understanding.</li> <li>Work to understand customer pain points and monitor trends and patterns. Advocate better customer experience and support processes serving Application Support team members, internal customers, and external user.</li> </ul><h3>Required Skills, Knowledge and Abilities </h3> <ul> <li>Proven prior working experience as an Operations Analyst or Business Data Analyst</li> <li>Hands on experience using and interfacing with API’s</li> <li>Hands on proven experience, leveraging SQL, Excel, Tableau and CRM systems, such as Salesforce. </li> <li>Technical background with a keen understanding of broader business needs and strategy</li> <li>Demonstrated understanding and advocacy for knowledge centered support</li> <li>Proven ability to collaborate across all departments, leveraging your technical writing and strong presentation skills </li> <li>Proven ability to deliver projects on-time by leveraging your experience in development processes, work estimation, and optimal resource allocation</li> <li>Ability to juggle multiple projects and prioritize work accordingly </li> <li>Technology exposure to AWS Services like CloudWatch, DynamoDB, Elastic search, Cognito, S3, IAM etc.</li> <li>Critical thinking skills</li> <li>Keen interest in learning proprietary software </li> <li>Bachelor’s Degree or equivalent experience</li> <li>Experience with Loans or FinTech (preferred)</li> </ul>Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

GoodLeap LLC

Application Support Operations Analyst

<h1>We're building a new healthcare clearinghouse</h1>In the healthcare sector, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that all insurance payers exchange transactions such as claims, eligibility checks, prior authorizations, and remittances using a standardized EDI format called X12 HIPAA. A small group of legacy clearinghouses process the majority of these transactions, offering consolidated connectivity to carriers and providers.Stedi is building the world’s only API-first clearinghouse. By offering modern API interfaces alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions.Stedi has lightning in a bottle: engineers and designers shipping products week in and week out; a lean business team supporting the company’s infrastructure; passion for automation and eliminating toil; $92 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more.<h2>What we are looking for</h2>Stedi is an API-first healthcare clearinghouse. By offering a modern API interface for running eligibility checks, processing claims, and ingesting ERAs, healthcare technology businesses are able to exchange transactions with payers without dealing with the EDI protocol or carrier-specific connectivity.We are looking for a Customer Success Engineer to join our growing team. You will work in a fast-paced environment and will be critical to helping our customers realize the full value of our product while representing the voice of the customer internally as we iterate and expand our feature functionality.<h2>Who you are</h2><ul> <li>You have subject matter expertise in revenue cycle management: You understand the full cycle of how healthcare technology companies run eligibility checks, submit claims, and process claim statuses and ERAs. You have several years working at an RCM company or managing the RCM inside of a healthcare organization.</li> <li>You are exceptional at staying on top of many open threads simultaneously. You are hyper-responsive, organized, and thorough. You almost never drop balls.</li> <li>You have deep customer empathy. You can quickly understand a customer’s needs while also having the ability to get into the weeds on technical areas of a product to ensure they’re getting the most value. You keep customers at the center of your work and always prioritize customer relationships.</li> <li>You have a product mindset. You go beyond helping customers with the task at hand. You are able to intuitively understand product gaps and are able to articulate those to the engineering team, and ensure those requirements satisfy the customer's needs.</li> <li>You do what it takes to get the job done. You are resourceful, self-motivating, self-disciplined, and don’t wait to be told what to do. You put in the hours.</li> <li>You have experience in customer facing roles: You have experience in customer facing roles; ideally within customer success, technical support, or adjacent roles.</li> <li>You move fast. We move fast as an organization. Our median response time to customers during business hours is 3.4 minutes. This requires an ability to match our pace and not get lost by responding with urgency (both externally to customers and internally to stakeholders), communicating what you are working on, and proactively asking for help or feedback when you need it.</li> </ul><h2>What you'll do</h2><ul> <li>Support new customers from proof-of-concept through production to ensure they have everything they need to process production claims and eligibility checks as quickly as possible.</li> <li>Collaborate with customers via dedicated Slack channels.</li> <li>Triage requests from customers who need help utilizing our products or understanding payer responses to claims, remittances, and eligibility checks.</li> <li>Identify product gaps and relay those as well-documented issues to our product and engineering teams for review and implementation.</li> <li>Contribute to external documentation and internal runbooks to ensure we are building up a knowledge base of frequently asked questions with the goal of enabling self-service customer adoption.</li> <li>Utilize data to improve our ability to proactively anticipate customer needs, track overall customer health, and improve retention.</li> <li>Capitalize on your RCM expertise to uplevel your peers across sales, solutions engineering, and customer success.</li> </ul>At Stedi, we're looking for people who are deeply curious and aligned to our ways of working. You're encouraged to apply even if your experience doesn't perfectly match the job description.

Stedi

Customer Success Engineer

<h2>About Great Question</h2>Great Question is on a mission to help businesses build better products by making customer research fast, easy, and scalable. We’re a Series A B2B SaaS company backed by top-tier investors and trusted by leading brands like Gusto, Miro, Brex, and Canva.Our all-in-one research platform enables teams to recruit participants, run interviews and surveys, and analyze insights — all in one place. As we enter the era of AI, we’re pioneering automated qualitative analysis to help teams turn customer feedback into actionable insights faster than ever.We’re a remote-first, customer-obsessed team committed to helping product teams deeply understand and serve their users. Learn more at<a href="https://greatquestion.co" target="_blank"> </a><a href="http://greatquestion.co" target="_blank">greatquestion.co</a>.<h2>About the Role</h2>We’re looking for a North America-based Director of Customer Success to lead our post-sale strategy and execution — driving revenue growth, building scalable systems, and guiding our CS team through a new phase of growth.Customer Success is a core pillar of our GTM strategy and essential to achieving our ARR goals. You’ll own the customer lifecycle from onboarding through renewal and expansion, transforming it into a repeatable, measurable engine for Net Dollar Retention (NDR).<h2>What You’ll Do</h2><h3>📍 Commercial Leadership</h3><ul> <li>Own ambitious Net Dollar Retention goals across all segments.</li> <li>Define and execute a segmented NDR strategy (e.g., 120% Enterprise, 110% Self-Serve).</li> <li>Be accountable for renewals, expansion, and churn.</li> <li>Identify and grow new revenue streams, including professional services.</li> <li>Build forecasting, pacing, and attribution models to track revenue impact.</li> </ul><h3>🔁 Customer Lifecycle &amp; Experience</h3><ul> <li>Design and scale repeatable onboarding, adoption, expansion, and renewal playbooks.</li> <li>Identify success patterns among high-performing accounts and standardize those motions.</li> <li>Operationalize usage signals, customer health scores, and churn/risk alerts.</li> </ul><h3>🤝 Cross-Functional Collaboration</h3><ul> <li>Partner with Sales, Product, Marketing, and Ops to build an aligned GTM strategy.</li> <li>Integrate CS into our PLG motion (e.g., in-app success triggers, lifecycle comms).</li> <li>Support adoption of usage-based pricing through training and enablement.</li> </ul><h3>👥 Team Leadership</h3><ul> <li>Hire, coach, and manage a high-performing CS team.</li> <li>Define clear ownership across renewals, expansion, and product adoption.</li> <li>Launch scaled initiatives like champion programs and strategic customer visits.</li> <li>Drive performance through accountability, goal-setting, and feedback.</li> </ul><h2>About You</h2><ul> <li>Proven success leading CS teams in high-growth B2B SaaS environments, ideally having scaled from Series A to Series B/C and beyond</li> <li>Experience serving enterprise customers and ideally managing both enterprise and scaled CS motions.</li> <li>Demonstrated commercial acumen: achieved or exceeded quotas, driven upsells, opened new revenue streams.</li> <li>Systems thinker with strong process-building and performance tracking abilities.</li> <li>Empathetic, high-clarity people leader experienced in hiring, coaching, and managing performance.</li> <li>Cross-functional collaborator who aligns CS tightly with GTM partners.</li> <li>Passionate about the opportunity around AI</li> </ul><h2>Success in First 6–12 Months</h2><ul> <li>Achieving QoQ revenue targets</li> <li>Segmented NDR strategy implemented and tracking to 115%+.</li> <li>Expansion ownership between CS and Sales clearly defined and smoothly operating.</li> <li>Revenue attribution for CS is live, with CSMs confidently executing and hitting quota.</li> </ul><h2>Benefits</h2><ul> <li>Competitive salary and benefits package.</li> <li>Opportunity to work on challenging and impactful projects.</li> <li>Be part of a passionate and supportive team. </li> <li>Make a real difference in the world of customer feedback.</li> </ul><h2>Hiring Process</h2>We endeavor to deliver a great candidate experience, including notifications of your status in the hiring process throughout.The hiring process includes the following steps and typically happens across 2-4 weeks from first interview:<ol> <li>Initial phone screens for shortlisted candidates.</li> <li>Interview with Co-Founder &amp; CEO, Ned Dwyer.</li> <li>Cross-functional collaboration interview with our VP of Sales.</li> <li>Collaboration interview with a member of Customer Success.</li> <li>A take-home assignment and synchronous review.</li> <li>Final leadership interview.</li> <li>Reference checks with a past manager, and if relevant, a person you have managed.</li> </ol>Note - Each interview is sequential, so you’ll only move to the next round if you pass the previous one. After each interview, we’ll aim to notify you if you’re progressing within 3 days of your interview taking place.<h2>How to Apply</h2>If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please submit your resume, making sure it’s a concise representation of your previous work experience. Note, we will only ever contact you over email using a <a href="http://greatquestion.co" target="_blank">greatquestion.co</a> email address.

44 Customer Service Jobs in Wichita, KS, USA