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Overview This is a remote role that may be hired in several markets across the United States. The Senior Application Support Analyst is responsible for the support and health of all Direct Bank applications. Duties include, but are not limited to, monitoring and supporting Direct Bank infrastructure such as load balancers, servers, databases, network, firewall and B2B partner connections working individually or with support from other teams. Performing application updates as supplied by the vendors, updating certificates, validating server and end user patching. Provide Production Support for Direct Bank applications and responsible for responding to or inputting and updating Service Now tickets, analysis of the issue root cause, managing the incident through resolution, and communicating progress to interested parties. Review and remediate Direct Bank infrastructure vulnerability records as they are reported. Provide system monitoring and event management. Direct Bank application support will include application code and/or configuration updates that may involve implementation of new software or software features on servers and desktop environments, defining test cases, testing, and roll-out. Provide assistance with release management and building test cases using Azure DevOps. Provides support for internal procedures including risk governance, audits, access management reviews. Responsibilities This position will be responsible to provide support for all Direct Bank applications. <ul> <li>Provide front-line support for consumer banking applications and respond promptly to all reported issues.</li> <li>Knowledge and understanding of application IT infrastructures (servers, load balancers, firewalls, etc.) Not build/configure, but understanding with the ability to engage engineers responsible for build/configurations/patching.</li> <li>Ability to work in a fast-paced, dynamic workplace. Maintain availability while working on multiple tasks.</li> <li>Provide release management assistance in Azure DevOps environment.</li> <li>Provide clear and timely communications to management, other IT staff, and business users as appropriate. No external customer contact.</li> <li>Strong analytical skills and ability to stay focused on multiple tasks during the resolution of critical errors or outages that may be highly visible within the organization.</li> <li>Strong oral and written communication skills while interfacing with internal peers, managers, and vendors.</li> <li>Comfortable working with technical and non-technical issues. Aptitude for learning in a technical environment.</li> <li>Coordination of planned disaster recovery testing.</li> <li>Flexibility with after hours and/or weekend availability if needed on an on-call rotation basis.</li> </ul> Qualifications Bachelor's Degree and 2 years of experience in Computer Science or Analytics OR High School Diploma or GED and 6 years of experience in Computer Science or Analytics <ul> <li>Minimum 5 years experience working with consumer banking core applications. </li> <li>Strong banking operations knowledge and/or technical skills.</li> <li>Understanding of application infrastructure and experience with requesting Windows servers, SQL databases, load balancers, DNS entries, certificates, firewall rules, etc.</li> <li>Experience using monitoring tools such as DynaTrace and Splunk</li> <li>Managing the remediation of server vulnerabilities</li> <li>Experience supporting in-house developed and SaaS hosted applications</li> <li>Experience with Azure DevOps, and familiarity with CI/CD Pipelines and release management processes.</li> <li>SQL database skills including debugging and writing/running queries.</li> <li>Experience with ServiceNow – add/update/resolving tickets. Familiar with CMDB inventory.</li> <li>Experience with providing customer service for internal business and technical partners</li> <li>Understanding of User Access management including an understanding of applications roles and entitlement relationships.</li> <li>Ability to work with cross-functional teams</li> <li>High attention to detail</li> <li>Adept with all computer systems such as Outlook, Microsoft Word and Excel, and comfortable navigating corporate portals.</li> <li>Proactive self-starter with proven ability to quickly learn new applications, processes, and procedures.</li> </ul> If hired in New Jersey, the base pay for this position is generally between $109,800 and $140,100. If hired in California, the base pay for this position is generally between $114,600 and $152,800. If hired in North Carolina, the base pay is generally between $95,500 and $127,300. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necesary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Senior Application Support Analyst - Infrastructure (Remote)

Overview This is a remote role that may only be hired in North Carolina. The role is an integral part of the Community Affairs team working directly with the head of Philanthropy to execute the CRA Grant Allocation and CRA Services plans which support the Bank’s CRA and Community Benefit Plan commitments. The role administers the operational control processes involved in the grant lifecycle to ensure compliance with grant provisions, CRA and other relevant regulations, as well as Bank policies and standards. Maintains governance documentation including grant and services related standard and procedures ensuring alignment with regulatory guidance. Administers processing of volunteer service hours to ensure appropriate and timely CRA qualification to meet the bank’s service commitment. Supports the platform in which grants and services are managed to ensure efficient, complete, and consistent processing. Identifies opportunities for improvement. Mitigates risk in both the grants and services processes through checks and balances in a manner acceptable to Audit, Compliance and CRA exam review. Collaborates with cross department team members, including but not limited to CRA Community Development Officers, to successfully process grants. Analyzes progress against business goals, drafts management reports and presents analysis to department leadership. Responsibilities <ul> <li>Underwrites grant applications for approximately $20M annually. Collaborates with Community Development Officer’s to confirm/clarify necessary documentation for CRA and risk evaluation. Recommends approval or denial for each application summarizing appropriate conclusions and motivating factors behind the recommendation. Ensures quality check is executed by CDO or relevant designate to prepare for management approval. Assists with identifying opportunities for process improvement as applicable.</li> <li>Volunteer Services Evaluation- Evaluates submitted services/events for CRA qualification. Responds and/or corrects service submissions as a result of regular quality check process. Assists with identifying opportunities for process improvement as applicable. Reporting – Facilitates regular reports to various audiences including Community Affairs leadership, Date Integrity Reporting, Finance and other departments that need to have regular awareness of grant and service activity and budgeting.</li> <li>CRA Grant/Service System Administration Support – May assist with configuration support of grants and services system as necessary.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Community Leadership, Compliance, or Financial Services OR High School Diploma or GED and 10 years of experience in Community Leadership, Compliance, or Financial Services License or Certification Type: Valid driver's license Required Additional Preferred Skills: Familiarity with the Community Reinvestment Act and qualifying criteria for grants/services and examination procedures. Experience with grant administration. Knowledge of the Community Reinvestment Act and key components of the lending, investment and service tests. Knowledge of government assistance programs for first time or affordable home buyers, small businesses, and community development projects. Communication skills - interpersonal. Experience with MS Office Suite to aid in analysis of data and management presentations. Keen sense of urgency with the ability to organize and manage multiple priorities and projects. Detail oriented. Computer skills - software. Ability to travel frequently to other offices, Bank clients, etc. in personal mode of transportation. This job posting is expected to remain active for 3 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at <a href="https://jobs.firstcitizens.com/benefits." target="_blank">https://jobs.firstcitizens.com/benefits.</a>

Community Development Officer

<h3> Position Summary </h3> Deloitte Services LLP is seeking a high performing candidate to pursue and develop strategic relationships within the National Reconnaissance Office (NRO) Client Business Unit. Candidates should have strong relationship management skills to open doors and build new client relationships that are deep and durable. Candidates should have a proven track record in selling professional services, an entrepreneurial spirit, and relevant industry experience (preferably with either Defense, or other Federal clients). In this role, candidates will have responsibility for relationship and business development, as well as sales for the wide range of services offered by Deloitte's US subsidiaries. The individual is responsible for building the relationship between Deloitte and the client, helping to market Deloitte's services and capabilities, as well as the planning and penetration of target areas within the client's organization. Recruiting for this role ends on May 31, 2025 As the Client Relationship Executive, you will: <ul> <li>Build trusted advisor relationships with key client executives through content-driven discussions aligned to the client's priorities and relevant trends.</li> <li>Develop a broad understanding of Deloitte’s capabilities to bring the best Deloitte resources to address client issues.</li> <li>Demonstrate valuable industry/sector perspective with consideration of the client’s mission and translating those insights into opportunities.</li> <li>Identify creative ideas for new products and services for the client.</li> <li>Establish relationships with other businesses and product vendors within the client’s ecosystem to drive additional "sell with" and "sell through" opportunities.</li> <li>Lead strategic processes and discussions based on the client history, organization challenges, regulatory, and decision processes.</li> <li>Identify and influence key decision-makers at all levels within the client organization.</li> <li>Navigate the sales cycle, from opportunity identification, through solutioning and storyboarding, identifying contract vehicles, coordinating teaming/alliance partners, aligning on price to win, to close and warm hand-off to the delivery team.</li> </ul> The Team Transparency, innovation, collaboration, inclusion, sustainability: these are the hallmark issues shaping government initiatives today. Deloitte’s GPS practice is passionate about making an impact with lasting change. Carrying out missions in the GPS practice requires fresh thinking and a creative approach. We collaborate with teams from across our organization to bring the full breadth of Deloitte, its commercial and public-sector expertise, to best support our clients. Our aspiration is to be the premier integrated solutions provider in helping to transform the Government marketplace. Required Qualifications: <ul> <li>At least 10 years’ experience as a relationship and/or business development manager (specifically with in the Intelligence Community and/or the National Reconnaissance Office)).</li> <li>At least 10 years’ experience with strong professional services sales management knowledge.</li> <li>At least 5 years’ experience with a proven track record doing capture and sales.</li> <li>At least 5 years’ experience directly driving business growth at the National Reconnaissance Office.</li> <li>Working knowledge of the National Reconnaissance Office’s competitive and teaming landscape; proven ability to assemble teams, teaming relationships.</li> <li>Bachelor’s Degree.</li> <li>Expertise in driving call plans and developing value propositions.</li> <li>Experience in relationship building that increases account penetration and leads to increased revenue opportunities with new and existing clients.</li> <li>Demonstrable ability to leverage pre-existing network of clients or contacts in the marketplace.</li> <li>Ability to influence and lead cross-functional teams in client pursuits.</li> <li>Strong background in crafting and delivering proposals.</li> <li>Excellent spoken, written communication, interpersonal, and relationship building skills.</li> <li>Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve</li> <li>Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future</li> <li>Active TS Clearance with CI Polygraph</li> </ul> Preferred Qualifications: <ul> <li>MBA or Masters Equivalent</li> <li>Experience working with Intelligence Community clients with a focus on the National Reconnaissance Office (NRO) mission and the respective mission towers</li> <li>Serving in a leading role within an account team framework (i.e., working effectively with Account Leaders, Offering leaders, practitioners and other business development professionals).</li> <li>Helping to drive a culture of capture and selling across our account and driving new business growth within the NRO mission.</li> </ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $186,500.00 - $252,400. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> EA_ExpHire EA_GPS_ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-inclusion.html" target="_blank">Learn more about our inclusive culture.</a> Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

Client Relationship Executive, DISC

Overview This is a remote role that may be hired in several markets across the United States. The Business Architect, Planning and Support Consultant provides support for the strategic analysis, planning, and implementation of business process enhancements and improvements required to drive scale and meet Bank objectives. Works directly with leadership, team leaders. Internal business partners and stakeholders to project manage, implement business processes and initiatives along with resource and financial management that will enable the business unit to increase and enhance production, while satisfying financial, regulatory, and compliance reporting requirements. Responsibilities <ul> <li>Business Strategy - Supports current plans, processes, and requirements that identify factors negatively affecting the business unit. Aids in the delivery of strategies and solutions that address identified issues, coordinating business efforts to achieve success. Provides support in creating internal communications for the business.</li> <li>Project Management - Supports and Leads projects, serving as a resource to the business unit or organization. Utilizes expertise to provide guidance, feedback, and direction on complex matters. Aids in the communication of performance results and expected behaviors.</li> <li>Reporting - Produces reports based on analysis, industry trends, and process capabilities. Identifies patterns, problems, and areas of improvement, and tracks effectiveness of implemented enhancements. Creates specifications, project plans, and other documentation in support of business initiatives.</li> <li>Data Analysis - Sources, compiles, and interprets data. Performs data analysis, effectively communicates and providing analysis output.</li> </ul> Qualifications Required: Bachelor's Degree and 6 years of experience in Project Planning, and Financial Services industry OR High School Diploma or GED and 10 years of experience in Project Planning, and Financial Services industry. Preferred: <ul> <li>Bachelor’s degree in Business Administration, Management, Information Systems, or a related field and/or a Master’s degree or MBA.</li> <li>Minimum of 6 years of experience in business architecture, strategy, or a related field, with a strong background in banking or financial services.</li> <li>Exceptional communication (verbal and written) and collaboration skills, with the ability to build consensus.</li> <li>Proven experience in leading and managing cross-functional teams, business transformation, and process optimization. </li> <li>In-depth knowledge of banking operations, financial products, and regulatory environments. </li> <li>Understanding of the economics underpinning the bank.</li> <li>Experienced in supporting strategic planning with an ability to link the strategy to the business and technology.</li> <li>Experience conducting feasibility &amp; situation analysis to support decisions.</li> <li>Experience with enterprise architecture frameworks (e.g. BIAN, BIZBOK, TOGAF) and business process modeling tools (e.g. BPMN). </li> <li>Strong understanding of digital transformation initiatives and technologies (e.g. AI, automation, cloud). </li> <li>Exceptional communication, problem-solving, and interpersonal skills. </li> <li> Ability to manage complex projects and competing priorities in a fast-paced, dynamic environment across diverse teams and stakeholders. </li> <li>Strong analytical and problem-solving skills, with the ability to translate complex data into actionable qualitative and quantitative business insights.</li> <li>A track record of building trust through performance, relationship-building, and stakeholder management.</li> <li>Knowledge of financial services regulations, compliance standards, and industry best practices.</li> </ul> Other Qualifications <ul> <li>Certification in Business Architecture or Enterprise Architecture (e.g. BIAN, BIZBOK, TOGAF). </li> <li>Experience with financial services technology (e.g. core banking systems, CRM, ERP). </li> <li>Familiarity with agile methodologies and project management tools, including JIRA. </li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in Phoenix, Arizona the base pay for this position is generally between $121,395 and $164,241. If hired in Raleigh, North Carolina, the base pay for this position is generally between $110,345 and $149,291. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

4 Customer Service Jobs in Virginia