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Tulsa City County Library

Customer Service Assistant

At H&amp;P, our people are our strength.Position: International Operations Support Engineer, Principal; Helmerich &amp; Payne Management, LLC, Tulsa, OK.Duties: Provide engineering and technical solutions to problems or inquiries raised by the international operations ranging from rig operation, rig equipment specifications, use and maintenance, and industry operational standards and practices; Manage and support operational/engineering upgrades or improvements performed to rigs in International Operations; Manage the deployment of additional drilling rigs for new and existing International Operations. Supervise the preparation and commissioning of rigs shipped to International Operations; Organize and manage the transfer of drilling rig assets between international locations and/or the U.S. facilities/locations. Supervise the certification process for rig assets; Manage the Management of Change process for International Operations when changes to existing procedures or equipment are requested from business units outside United States; Evaluate and respond to customer’s (external and internal) technical requirements; Evaluate technical requirements/specifications and prepare engineering and technical documentation for international bidding process; Provide technical assessments and support to the International Sales Team to ensure that drilling abilities are clearly communicated to the international oil and gas drilling marketplace; Support company objectives to take leadership in the energy recovery as an outcome provider with a robust International Operations Department.15% domestic and 5% International travel as needed.Requirements: Bachelor’s degree in Petroleum Engineering or Mechanical Engineering plus 6 years of experience in Drilling Rigs – Engineering and Maintenance; 3 years of experience on International Drilling Rigs Operations/Management; 6 years of experience working with DC (conventional) and AC drilling rigs; 5 years of experience working with Conventional and Unconventional drilling; 5 years of experience working with Oil Industry Operational Standards and Practices (API); 5 years of experience working with Well Control Equipment and Procedures; 1 year of experience working with software, rig tools and technology for drilling optimization; 3 years of experience working with Asset Management System and Preventive Maintenance Programs.Thank you for your interest in joining our team!

Helmerich & Payne

International Operations Support Engineer, Principal

Ducommun

Team Engineer - Customer Focus

Full Job Description: <a href="https://drive.google.com/file/d/19_XQVsdGYi9sIlfKg5qumPP4eTB0dhaC/view" target="_blank">Desktop Support Analyst</a> Grade: Hourly 16 | H-16 Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the <a href="https://www.tulsaschools.org/about/teams/talent-management/compensation" target="_blank">Salary Schedule</a> for the corresponding Salary Grade (listed above). For more information on our comprehensive benefits packages, please visit: <a href="https://www.tulsaschools.org/careers/comp-benefits" target="_blank">Compensation and Benefits website</a>. About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community. Position Summary: Installation and support of district hardware and software at administrative and school sites. Interface with vendors on third party support or maintenance agreements. Troubleshoot advanced hardware and software problems. Assist in making recommendations for District hardware and software support levels. Minimum Qualifications: Education: • High school diploma or equivalent Experience: • Three (3) years PC and peripheral support and troubleshooting experience Specialized Knowledge, Licenses, Etc.: • CompTIA A+ certification or equivalent education/experience • Microsoft or Apple OS certification or equivalent education/experience • Dell hardware certification or equivalent education/experience • Understanding of Active Directory and DNS • Strong knowledge of Microsoft Windows 11 • Familiarity with Apple OS • Experience with Chrome OS and device repair • Bilingual in Spanish preferred • Possess or ability to obtain an Oklahoma Driver’s License Physical Requirements: • Ability to lift up to 50 lbs. unassisted and up to 100 lbs. assisted • Ability to bend and stoop

Tulsa Public Schools

Desktop Support Analyst

<h1> Customer Service Supervisor</h1> Job Locations US-OK-Tulsa <dl> <dt>ID</dt> <dd> 2025-5791 </dd> <dt>Category</dt> <dd> Customer Service </dd> <dt>Position Type</dt> <dd> Regular Full-Time </dd> </dl> <h2> About HireRight </h2> HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. This is a hybrid role with 3 days on-site required at the Tulsa OK office <h2> Overview </h2> Role Purpose <ul> <li> Responsible for managing the day-to-day activities of the Customer Service team members. </li> <li> Manage and monitor work queues, ensuring adherence to SLA’s for responsiveness and turn-around time for customer issues and requests. </li> <li> Working with the Quality team, participates in and oversees the process of ensuring that completed service requests, delivered to HireRight client companies, are consistent with HireRight policies, procedures and quality standards. </li> <li> Handle escalated client issues and provide feedback and guidance to the CSR’s during and following live customer interactions. </li> <li> Responsible for using business communication skills to clearly communicate escalated customer issues to management. </li> <li> Tracks and manages team members’ performance, productivity, attendance and schedule adherence. </li> <li>Manages team member performance issues.</li> </ul> <h2> Responsibilities </h2> Responsibilities: <ul> <li>Responsible for team of 10-15 CSR’s.</li> <li> Provides supervision to team members in attaining Customer Service. performance, and productivity goals including completion of email, online-chat and telephonic service and support of HireRight customers. </li> <li> Effectively and clearly convey performance issues to management, team leads and the Customer Service team members. </li> <li> Effectively resolve and/or escalate customer issues to management, Account Managers and Sales, resulting from service failures or misaligned customer expectations. </li> <li> Oversees the day-to-day duties of the CSR’s using real-time monitoring tools and methodologies to ensure. </li> <li>Proper adherence to client or general guidelines.</li> <li>Training (New Hires and ongoing CSR Certification).</li> <li>Interact with internal and external clients daily.</li> <li>Analyze and evaluate performance, productivity and quality data.</li> <li> Participate in resolution of escalated issues as they relate to Customer Service and overall. </li> <li> Demonstrates proficiency in client guidelines and HireRight product knowledge and procedures. </li> <li>Performs daily performance and productivity monitoring on team members.</li> <li>Provides performance and disciplinary feedback to team members as required.</li> <li> Monitor work environment to ensure that work area is conducive to a safe, professional, satisfying environment. </li> <li> Implement and maintain morale events to promote team camaraderie and job satisfaction. </li> <li> Recommends performance and/or disciplinary actions and provides written and verbal feedback to the team members as required. </li> <li> Leadership Responsibilities: This job has daily, hands-on responsibility to provide leadership, training and coaching to team members. </li> </ul> <h2> Qualifications </h2> Qualifications <ul><li>College degree preferred, High School Diploma or equivalent required.</li></ul> Experience: <ul> <li> Prior leadership in a customer service, call center or production environment is preferred. </li> <li>Prior experience in a customer service management position beneficial.</li> </ul> Knowledge &amp; Skill: <ul> <li>Has knowledge of sub-unit or subfunction as well as technical discipline.</li> <li> Has basic understanding of the roles of the relevant groups within the function or business unit. </li> <li>Has basic supervisory knowledge and skills.</li> <li> Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Adept at composing and documenting notes and correspondence. Very effective at speaking professionally and persuasively to customers / individuals on the telephone, and to team members as required to give suggestions, feedback, or instructions. </li> <li> Reasoning Ability: Above-average ability to apply understanding to carry out instructions furnished in written, oral, or diagram form. Above-average ability to deal with problems involving several concrete variables in standardized situations, and to assist others in doing so. </li> <li> Computer Skills: Proficient in the use of all HireRight proprietary operating and reporting systems and available tools. Should have knowledge of MS Excel, PowerPoint and Word software; Previous experience with CRM / Case ticket logging tools and Automated Call desired; must be effective at use of the Internet </li> </ul> <h2> What do we offer </h2> In exchange for your expertise, HireRight offers an excellent employee benefit package which includes: • Medical • Dental • Vision • Paid Life/AD&amp;D Insurance • Voluntary Life Insurance • Short- &amp; Long-Term Disability • Flexible Spending Accounts • 401K • Generous Vacation and Sick Program • 10 Paid Holidays • Education Assistance Program • Business Casual Attire • Generous Referral Program • Employee Discounts and Rewards • And much more! *All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee. <h2>Options</h2> <a href="https://careers-hireright1.icims.com/jobs/5791/customer-service-supervisor/job?mode=apply&amp;apply=yes&amp;hashed=-1834417471" target="_blank"> Apply for this job onlineApply </a><a href="#">Share</a><a href="https://careers-hireright1.icims.com/jobs/5791/customer-service-supervisor/referral?hashed=-625948497" target="_blank"> Email this job to a friendRefer </a> Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. 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HireRight

Customer Service Supervisor

<h3> Position Summary </h3> Deloitte Services LLP is seeking a high performing candidate to pursue and develop strategic relationships within the National Reconnaissance Office (NRO) Client Business Unit. Candidates should have strong relationship management skills to open doors and build new client relationships that are deep and durable. Candidates should have a proven track record in selling professional services, an entrepreneurial spirit, and relevant industry experience (preferably with either Defense, or other Federal clients). In this role, candidates will have responsibility for relationship and business development, as well as sales for the wide range of services offered by Deloitte's US subsidiaries. The individual is responsible for building the relationship between Deloitte and the client, helping to market Deloitte's services and capabilities, as well as the planning and penetration of target areas within the client's organization. Recruiting for this role ends on May 31, 2025 As the Client Relationship Executive, you will: <ul> <li>Build trusted advisor relationships with key client executives through content-driven discussions aligned to the client's priorities and relevant trends.</li> <li>Develop a broad understanding of Deloitte’s capabilities to bring the best Deloitte resources to address client issues.</li> <li>Demonstrate valuable industry/sector perspective with consideration of the client’s mission and translating those insights into opportunities.</li> <li>Identify creative ideas for new products and services for the client.</li> <li>Establish relationships with other businesses and product vendors within the client’s ecosystem to drive additional "sell with" and "sell through" opportunities.</li> <li>Lead strategic processes and discussions based on the client history, organization challenges, regulatory, and decision processes.</li> <li>Identify and influence key decision-makers at all levels within the client organization.</li> <li>Navigate the sales cycle, from opportunity identification, through solutioning and storyboarding, identifying contract vehicles, coordinating teaming/alliance partners, aligning on price to win, to close and warm hand-off to the delivery team.</li> </ul> The Team Transparency, innovation, collaboration, inclusion, sustainability: these are the hallmark issues shaping government initiatives today. Deloitte’s GPS practice is passionate about making an impact with lasting change. Carrying out missions in the GPS practice requires fresh thinking and a creative approach. We collaborate with teams from across our organization to bring the full breadth of Deloitte, its commercial and public-sector expertise, to best support our clients. Our aspiration is to be the premier integrated solutions provider in helping to transform the Government marketplace. Required Qualifications: <ul> <li>At least 10 years’ experience as a relationship and/or business development manager (specifically with in the Intelligence Community and/or the National Reconnaissance Office)).</li> <li>At least 10 years’ experience with strong professional services sales management knowledge.</li> <li>At least 5 years’ experience with a proven track record doing capture and sales.</li> <li>At least 5 years’ experience directly driving business growth at the National Reconnaissance Office.</li> <li>Working knowledge of the National Reconnaissance Office’s competitive and teaming landscape; proven ability to assemble teams, teaming relationships.</li> <li>Bachelor’s Degree.</li> <li>Expertise in driving call plans and developing value propositions.</li> <li>Experience in relationship building that increases account penetration and leads to increased revenue opportunities with new and existing clients.</li> <li>Demonstrable ability to leverage pre-existing network of clients or contacts in the marketplace.</li> <li>Ability to influence and lead cross-functional teams in client pursuits.</li> <li>Strong background in crafting and delivering proposals.</li> <li>Excellent spoken, written communication, interpersonal, and relationship building skills.</li> <li>Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve</li> <li>Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future</li> <li>Active TS Clearance with CI Polygraph</li> </ul> Preferred Qualifications: <ul> <li>MBA or Masters Equivalent</li> <li>Experience working with Intelligence Community clients with a focus on the National Reconnaissance Office (NRO) mission and the respective mission towers</li> <li>Serving in a leading role within an account team framework (i.e., working effectively with Account Leaders, Offering leaders, practitioners and other business development professionals).</li> <li>Helping to drive a culture of capture and selling across our account and driving new business growth within the NRO mission.</li> </ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $186,500.00 - $252,400. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> EA_ExpHire EA_GPS_ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-inclusion.html" target="_blank">Learn more about our inclusive culture.</a> Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

Client Relationship Executive, DISC

APPLICATIONS SUPPORT DEVELOPER Join Momentum3 as an Applications Support Developer and be part of a dynamic, fast-paced support team! In this role, you’ll focus on maintaining and supporting complex, large-scale applications using C#/.NET while helping to troubleshoot and resolve technical challenges. This isn’t about building from scratch—your mission will be to ensure stability, identify and fix issues, and keep systems running smoothly. You’ll handle support requests, perform maintenance tasks, and contribute to the upcoming upgrade to .NET 10. We’re looking for someone who loves problem-solving, embraces collaboration, and thrives in a customer-focused environment. With a supportive team, exciting challenges, and plenty of opportunities to grow, Momentum3 is the perfect place to apply your skills, have fun, and make an impact. Ready to join the team? What You’ll Do: <ul> <li>Perform programming and testing for computer-based applications with a focus on maintenance, support, and implementation.</li> <li>Follow pre-established guidelines and utilize a structured Software Development Lifecycle (SDLC).</li> <li>Debug and troubleshoot software issues, utilizing strong problem-solving and technical reasoning skills.</li> <li>Measure and analyze software problems to identify root causes and develop solutions to reduce recurrence.</li> <li>Document resolutions, feedback, and support trends in tracking systems to improve processes.</li> <li>Create and maintain user support documentation for troubleshooting and training.</li> <li>Provide excellent customer service while resolving technical issues.</li> <li>Collaborate with internal teams to address and prioritize support requests.</li> <li>Support product lifecycle by contributing to user story reviews, technical documentation, and product delivery.</li> <li>Assist with planning and implementing product upgrades, ensuring alignment with coding standards and architecture.</li> <li>Utilize knowledge of multiple programming languages (e.g., C#, .NET) and database concepts for system support tasks.</li> <li>Ensure adherence to quality and security standards during maintenance and support.</li> </ul> What You’ll Need: <ul> <li>High school diploma or equivalent with coursework in application development languages.</li> <li>Degree in MIS, Computer Science, or a related technical field from a college, junior college, or technical school.</li> <li>5+ years of application development, including system architecture and design.</li> <li>5+ years of professional application development experience.</li> <li>Proficiency in application development across front-end, back-end, and relational databases. Strong problem-solving, time management, and communication skills. Familiarity with IT concepts, practices, and procedures.</li> <li>Expertise in C#, .NET, HTML, JavaScript, and Microsoft SQL Server or related technologies.</li> </ul> Highlights of Momentum3’s Total Compensation and Benefits: <ul> <li>Competitive salary with defined bonus structures.</li> <li>Comprehensive benefits, including health, dental, vision and 401k plans.</li> <li>Employee stock incentive plan to share in our success.</li> <li>Flexible vacation policy to support work-life balance.</li> <li>Opportunities to define your role and work style in a fast-paced environment.</li> <li>Professional growth and development opportunities.</li> <li>A supportive, customer-focused culture that values flexibility and innovation.</li> <li>A chance to tackle exciting challenges and make a meaningful impact.</li> </ul> Our corporate websites are: <a href="http://www.momentum3.biz" target="_blank">www.momentum3.biz</a> (Tulsa office) <a href="http://www.momentum3growth.com" target="_blank">www.momentum3growth.com</a> (Tulsa marketing team) Momentum3 provides competitive compensation, which includes a base salary and the potential for quarterly bonuses. The final base salary offered will be determined by factors such as your skills, education, experience, and/or geographic location. The salary range provided reflects the full scope for this position, offers are not typically made at or near the top of the range. Work Location: Hybrid to Tulsa, OK. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ethnicity, ancestry, gender, national origin, disability, race, size, religion, sexual orientation, socioeconomic background, or any other status prohibited by applicable law.

Momentum3

Application Support Developer

$13.00/hour Monthly Commission Opportunity Shift Premium may ApplyImmediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You’ll Do:This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service.Perks You’ll Get:<ul> <li>Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)</li> <li>On the job training</li> <li>Paid time off</li> <li>Medical, dental and other insurance</li> <li>Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses</li> <li>Retirement benefits (401k)</li> <li>Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars</li> </ul>* Above perks may vary based on full-time/part-time status and locationWhat We’re Looking For:<ul> <li>Valid Driver’s License</li> <li>Basic computer skills (typing, data entry)</li> <li>Effective verbal communication skills</li> <li>Willingness to work outdoors</li> <li>Flexibility to work all shifts</li> <li>Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles</li> <li>Must be 18 years of age and legally authorized to work in the United States</li> <li>This position requires regular, on-site presence and cannot be performed remotely</li> <li>6 months retail customer service experience in a fast-paced environment is a bonus!</li> </ul>Who We Are:Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.TulsaOklahomaUnited States of America

Avis Budget Group

Customer Service Representative - PT

<h1> Customer Service Spec II</h1> Job Locations US-SC-Chapin | US-OK-Tulsa <dl> <dt>ID</dt> <dd> 2025-5766 </dd> <dt>Category</dt> <dd> Customer Service </dd> <dt>Position Type</dt> <dd> Regular Full-Time </dd> </dl> <h2> About HireRight </h2> HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. <h2> Overview </h2> The Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures. <h2> Responsibilities </h2> Responsibilities: • Work in multi-channel support environment of phone, emails, and/or online live chat. • Field and resolve issues of low to moderate complexity; escalate more difficult issues • Handle routine support activities such explain results (for a credit report, driving record, etc.) to clients or applicants, instruct users on entry into online applications, perform ad hoc data entry, build reports, perform basic account administration functions, make requests for additional items to support an investigation, distribute mail and faxes, and other functions as assigned • Provide great customer service to ensure every contact feels they are important. • Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems. • Identify and send new sales leads (such as current client referrals) to a Business Development Manager. <h2> Qualifications </h2> Education: • H.S. Diploma Required Associates Degree or Higher Preferred In addition to clearing a pre-employment background check, this position will require additional security clearances including fingerprinting. Experience: • Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry • Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications. • Excellent written and verbal communication skills in English including proper grammar. • Typing at 30 WPM • Listening Skills • Strict Confidentiality Standards • Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments. • Demonstrated ability to provide a high level of quality customer service Knowledge &amp; Skill: • Entry level for support roles with no or very little prior experience. • Works on simple and repetitive routines in standardized work. • Acquiring basic skills of basic routine operations, following step-by-step procedures requiring little or no previous experience. • Daily supervision is required. • Does not need to know about the organization in order Scope of Impact: • Works under direct supervision and follows standard procedures to accomplish assigned tasks. • Follows step-by-step routines or has careful oversight by others. Strategic Planning: • Uses existing procedures to solve routine problems; has very limited opportunity to exercise discretion. • Decision making is very limited; duties are clearly defined, and methods and tasks are described in detail • Receives close supervision. Customer Focus: • Responds to standard requests from internal or external customers. • Has routine contacts with others, which consist of furnishing and obtaining basic facts and information. <h2> What do we offer </h2> In exchange for your expertise, HireRight offers an excellent employee benefit package which includes: <ul> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>Paid Life/AD&amp;D Insurance</li> <li>Voluntary Life Insurance</li> <li>Short &amp; Long Term Disability</li> <li>Flexible Spending Accounts</li> <li>401K</li> <li>Generous Paid Time Off Program</li> <li>10 Paid Holidays</li> <li>Education Assistance Program</li> <li>Business Casual Attire</li> <li>Generous Referral Program</li> <li>Employee Discounts and Rewards</li> <li>And much more!</li> </ul> *All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee <h2>Options</h2> <a href="https://careers-hireright1.icims.com/jobs/5766/customer-service-spec-ii/job?mode=apply&amp;apply=yes&amp;hashed=-1834417471" target="_blank"> Apply for this job onlineApply </a><a href="#">Share</a><a href="https://careers-hireright1.icims.com/jobs/5766/customer-service-spec-ii/referral?hashed=-625948497" target="_blank"> Email this job to a friendRefer </a> Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. 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Customer Service Spec II

<h1> Customer Service Spec - Hybrid - Tulsa, OK</h1> Job Locations OK-Tulsa <dl> <dt>ID</dt> <dd> 2025-5772 </dd> <dt>Category</dt> <dd> Customer Service </dd> <dt>Position Type</dt> <dd> Regular Full-Time </dd> </dl> <h2> About HireRight </h2> HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Hybrid Position - Tulsa, OK <h2> Overview </h2> The Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures. <h2> Responsibilities </h2> Responsibilities: • Work in multi-channel support environment of phone, emails, and/or online live chat. • Field and resolve issues of low to moderate complexity; escalate more difficult issues • Handle routine support activities such explain results (for a credit report, driving record, etc.) to clients or applicants, instruct users on entry into online applications, perform ad hoc data entry, build reports, perform basic account administration functions, make requests for additional items to support an investigation, distribute mail and faxes, and other functions as assigned • Provide great customer service to ensure every contact feels they are important. • Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems. • Identify and send new sales leads (such as current client referrals) to a Business Development Manager. <h2> Qualifications </h2> Education: • H.S. Diploma or Equivalent Required • Associates Degree or Higher Preferred Hours of Availability: M-F 7:00 AM - 7:00 PM CST Location: Training on-site - Office in Eastgate Metroplex - Tulsa, OK Regular work schedule hybrid - 3 days on-site at the Tulsa office Experience: • Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry • Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications. • Excellent written and verbal communication skills in English including proper grammar. • Typing at 30 WPM • Listening Skills • Strict Confidentiality Standards • Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments. • Demonstrated ability to provide a high level of quality customer service Knowledge &amp; Skill: • Entry level for support roles with no or very little prior experience. • Works on simple and repetitive routines in standardized work. • Acquiring basic skills of basic routine operations, following step-by-step procedures requiring little or no previous experience. • Daily supervision is required. • Does not need to know about the organization in order Scope of Impact: • Works under direct supervision and follows standard procedures to accomplish assigned tasks. • Follows step-by-step routines or has careful oversight by others. Strategic Planning: • Uses existing procedures to solve routine problems; has very limited opportunity to exercise discretion. • Decision making is very limited; duties are clearly defined, and methods and tasks are described in detail • Receives close supervision. Customer Focus: • Responds to standard requests from internal or external customers. • Has routine contacts with others, which consist of furnishing and obtaining basic facts and information. <h2> What do we offer </h2> In exchange for your expertise, HireRight offers an excellent employee benefit package which includes: <ul> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>Paid Life/AD&amp;D Insurance</li> <li>Voluntary Life Insurance</li> <li>Short &amp; Long Term Disability</li> <li>Flexible Spending Accounts</li> <li>401K</li> <li>Generous Paid Time Off Program</li> <li>10 Paid Holidays</li> <li>Education Assistance Program</li> <li>Business Casual Attire</li> <li>Generous Referral Program</li> <li>Employee Discounts and Rewards</li> <li>And much more!</li> </ul> *All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee <h2>Options</h2> <a href="https://careers-hireright1.icims.com/jobs/5772/customer-service-spec---hybrid---tulsa%2c-ok/job?mode=apply&amp;apply=yes&amp;hashed=-1834417471" target="_blank"> Apply for this job onlineApply </a><a href="#">Share</a><a href="https://careers-hireright1.icims.com/jobs/5772/customer-service-spec---hybrid---tulsa%2c-ok/referral?hashed=-625948497" target="_blank"> Email this job to a friendRefer </a> Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. 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56 Customer Service Jobs in Oklahoma