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Director, Customer Solutions Architect- Capital One Software (Remote)-Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Solutions Architect, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market.Key Areas of Focus for Solutions Architects:<ul> <li>Trusted Advisor: We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements.</li> <li>Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.</li> <li>Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.</li> <li>Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.</li> <li>Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.</li> <li>Pre-Sales &amp; Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.</li> <li>Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.</li> <li>Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.</li> </ul>Key Responsibilities for This Role:<ul> <li>Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.</li> <li>Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.</li> <li>Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.</li> <li>Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..</li> <li>Serves as a knowledge resource and escalation point for coworkers and customers.</li> <li>Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.</li> <li>Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.</li> <li>Leads high customer satisfaction through the use of data and proactive solutions.</li> <li>Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.</li> <li>Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.</li> <li>Develops and maintains technical support procedures and policies.</li> <li>Builds credibility and trust within the team and with our business customers and stakeholders.</li> <li>Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.</li> <li>Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.</li> <li>Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.</li> </ul>Basic Qualifications: <ul> <li>Bachelor’s degree or Military experience</li> <li>At least 5 years of experience with design, implementation, or consulting experience of distributed applications</li> <li>At least 3 years of experience in infrastructure architecture, database architecture and Data Security </li> <li>At least 3 years of experience with cloud platforms (AWS,GCP, Azure)</li> </ul> Preferred Qualifications: <ul> <li>Master’s Degree in Computer Science, Engineering, or Information Technology </li> <li>Strong working knowledge of Kubernetes.</li> <li>Working knowledge of software development tools and methodologies</li> <li>Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers </li> <li>High level of comfort communicating effectively across internal and external organizations </li> <li>Ability to understand API design and integration</li> <li>Demonstrated ability to adapt to new technologies and learn quickly </li> <li>Experience working within software development or Internet-related industries</li> <li>History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises </li> <li>Ability to understand B2B sales process and client relationship management</li> <li>Ability to understand security frameworks (NIST, ISO)</li> <li>Ability to understand cryptography and data encryption methodologies</li> <li>Demonstrated ability to understand tokenization and data security technologies</li> </ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $239,900 - $273,800 for Director, Solutions Architecture Richmond, VA: $239,900 - $273,800 for Director, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Director, Customer Solutions Architect- Capital One Software (Remote)-

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.<h1>Job Summary</h1>This position is responsible to provide care coordination to members via telephonic and/or field-based care management to inform and educate them on health care programs to address their personal health needs, engaging the member in discussion of adherence to personal health goals, responding to inquiries from members, and supporting clinical operations with provider and member activities. This position will be required to complete member telephonic and/or field-based health screenings, comprehensive health assessments and care planning duties which may require visits to members’ homes and/or facilities to support complex and specialty populationsRequired Job Qualifications: <ul> <li>Registered Nurse (RN) with 2 years direct clinical care to the consumer in a clinical setting or , unrestricted Licensed Professional Counselor (LPC, TX), or Licensed Master Social Worker (LMSW, TX), Licensed Clinical Professional Counselor (LCPC, IL) or Licensed Clinical Social Worker (LCSW, IL &amp; NM) Licensed Marriage and Family Therapist (LMFT, IL &amp; NM), Licensed Professional Clinical Counselor (LPCC, NM), Licensed Independent Social Worker (LISW, NM), or Licensed Mental Health Counselor {LMHC, NM) with 2 years of clinical practice experience.</li> <li>Current, valid, unrestricted license in the state of operations (or reciprocity). For compact licensee changing permanent residence to state of operations, you must obtain active, unrestricted RN licensure in the state of operations within 90 days of hire.</li> <li>Plus 3 years’ wellness or managed care experience presenting clinical issues with members/physicians.</li> <li>Knowledge of the health and wellness marketplace and employer trends.</li> <li>Verbal and written communication skills including discussing medical needs with members and interfacing with internal staff/management and external vendors and community resources.</li> <li>Analytical experience including medical data analysis.</li> <li>PC proficiency to include Word, Excel, and PowerPoint, database experience and Web based applications.</li> <li>Current unrestricted driver’s license, transportation and applicable insurance.</li> <li>Ability and willingness to travel within assigned territory.</li> </ul>Additional State Specific Requirements<ul><li> Illinois Only<ul><li> High-needs children:<ul> <li>Bachelor’s degree in nursing, social sciences, social work, or related field</li> <li>(1) year of supervised clinical experience in a human- services field</li> </ul> </li></ul> </li></ul>Qualifications of Certain Care Coordinators Persons who are Elderly Waiver Care Coordinators must meet one (1) of the four (4) following requirements: Registered Nurse (RN) licensed in Illinois Bachelor’s degree in nursing, social sciences, social work, or related field Licensed Practical Nurse (LPN) with one (1) year experience in conducting comprehensive assessments and provision of formal service for the elderly and/or authorizing service provisions, One (1) year of satisfactory program experience, which is defined as assessment, provision, and/or authorization of formal services for the elderly, may replace one year of college education, at least four (4) years of experience replacing baccalaureate degree Persons with Disabilities Waiver Care Coordinators must meet one (1) of the nine (9) following requirements: Registered Nurse (RN) Licensed Clinical Social Worker (LCSW) Licensed Marriage and Family Therapist (LMFT) Licensed Clinical Professional Counselor (LCPC) Licensed Professional Counselor (LPC) Doctor of Philosophy (PhD) Doctorate in Psychology (PsyD) Bachelor’s or master’s Degree prepared in human services related field Licensed Practical Nurse (LPN) Persons with Brain Injury Waiver Care Coordinators must meet one (1) of the seven (7) following requirements: Registered Nurse (RN) licensed in Illinois Certified or Licensed social worker Unlicensed social worker: minimum of bachelor’s degree in social work, social sciences, or counseling Vocational specialist: certified Rehabilitation counselor or at least three (3) years’ experience working with people with disabilities Licensed Clinical Professional Counselor (LCPC) Licensed Professional Counselor (LPC) Certified Case Manager (CCM) Persons with HIV/AIDS Waiver Care Coordinators must meet one (1) of the three (3) following requirements: A Registered Nurse (RN) licensed in Illinois and a bachelor’s degree in nursing, social work, social sciences, or counseling or one (1) years of case management experience. A Social worker with a bachelor’s degree in either social work, social sciences, or counseling (A Bachelor of Social Work or a Master of Social Work from a school accredited by any organization nationally recognized for the accreditation of schools of social work is preferred). Individual with a bachelor’s degree in a human services field (including, but not limited to sociology, special education, rehabilitation counseling) with a minimum of one (1) years of case management experience. In addition, it is mandatory that the Care Coordinator for Enrollees within the Persons with HIV/AIDS Waiver have experience in working with racial and ethnic minorities, as well as one or more of the following: Domestic Abuse The lesbian, gay, bisexual, transgender, queer (LBGTQ+) community Persons living with HIV/AIDS, and Persons with substance use disorders <ul><li> Texas Only:<ul><li>Level 3 children with behavioral health issues-experience in working with children and young adjusts with similar conditions or behaviors in three of the last 5 years </li></ul> </li></ul>Preferred Job Qualifications:<ul> <li>3 years direct clinical experience.</li> <li>Patient education experience.</li> <li>Condition Management experience.</li> <li>Bilingual in English and Spanish.</li> <li>Experience in managing complex or catastrophic cases.</li> <li>Certification in Case Management, Training, Project Management or nationally recognized health care certification.</li> <li>Government Programs experience </li> <li>Population Management</li> </ul>Telecommute: This is a Telecommute (Remote) role: Must reside within 250 miles of the office or anywhere within the posted state.#LI-TELECOMMUTE#LI-AK1#INAKAre you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!Pay Transparency Statement:At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting <a href="https://careers.hcsc.com/totalrewards" target="_blank">https://careers.hcsc.com/totalrewards</a>.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.<h2>HCSC Employment Statement:</h2>We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.<h1>Base Pay Range</h1>$26.37 - $58.19

Blue Cross and Blue Shield of Oklahoma

Government Programs Care Manager III

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileCustomer Care Specialist IIManagement LevelIndividual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the weekTravel %NoWork ShiftDayCompensationHourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionCANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH.Key Responsibilities:<ul> <li>Proficient in all knowledge base requirements.</li> <li>Manage high volume of inbound calls, emails and SMS.</li> <li>Identify client needs, research issue and provide solutions and/or alternatives.</li> <li>Meet and/or exceed quality guidelines and key performance criteria.</li> <li>Work across the organization as needed to resolve client requests.</li> <li>Effectively communicate how to use any of our customer facing tools.</li> <li>Perform other task and duties as requested by management.</li> <li>Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data.</li> </ul>Skills:<ul> <li>Excellent oral and written communications skills, particularly in a phone, email or chat context.</li> <li>Attention to detail and follow-through.</li> <li>Demonstrated ability to adapt in a changing environment.</li> <li>Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.</li> <li>Demonstrated experience being a customer-focused, service-oriented professional.</li> </ul>Qualifications:<ul> <li>High School Diploma / GED Required</li> <li>2 years experience with customer service and/or contact center.</li> <li>2 years automotive industry and/or logistics experience preferred.</li> <li>Working knowledge and proficiency with Microsoft Office products.</li> <li>Must have flexibility to work evenings, weekends, holidays as required.</li> <li>Ability to handle multiple projects/tasks at a time.</li> <li>Servant team member with ability to build strong trusted relationships.</li> </ul>Work Environment:<ul><li>Remote position with 1 day in office</li></ul>Disclaimer:The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.About Cox Automotive: Cox Automotive is a leading provider of vehicle remarketing services and digital marketing and software solutions for automotive dealers and consumers. Cox Automotive, a subsidiary of Atlanta-based Cox Enterprises, includes Manheim, <a href="http://AutoTrader.com" target="_blank">AutoTrader.com</a>, Kelley Blue Book, vAuto, NextGear Capital, and a host of global businesses and brands serving clients such as auto dealers, manufacturers and financial institutions. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 team members in over 150 locations worldwide. The company partners with more than 40,000 dealers, as well as most major automobile manufacturers, and touches over 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. Cox Automotive unites more than 20 brands in this space, providing an end-to-end solution to transform the way people buy and sell cars every day.Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Cox Communications

Customer Care Specialist II

Paylocity

Support Analyst I - General Ledger - Remote,US

Union Public Schools

Future Support Positions

Regent Bank

Analyst, BSA-CRB Customer Success

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryWe are currently recruiting top talent for our CST &amp; MST time zones for Medicare Retiree Solution Customer Service Centers.<ul> <li>Pay: $18.00 per hour non-negotiable.</li> <li>Training: 11 weeks, Monday - Friday 9:30am - 6:00pm CST (100% attendance required)</li> <li>Shift hours: Monday - Friday 9:30am - 6:00pm in their local time zone (CST or MST) for 1 year post training. Once that time is completed, the candidate will enter into the shift bid process and will be working an 8 hr.</li> <li>If you move out of your time zone, you will need to work the call center schedule that you were hired in. </li> <li>All moves need a 30-day notice.</li> </ul>Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy, and patience.Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts - Utilizes compliant documentation standards - Provides empathetic and member centric service - Exceeding our member’s expectations is our standard - Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved Required Qualifications<ul> <li>Must live and work CST or MST Time Zone</li> <li>1+ years of Customer Service experience</li> <li>Basic computer, typing and telephony skills or equivalent military experience.</li> <li>Demonstrated ability to be empathetic and compassionate</li> <li>Ability to apply patience</li> <li>Adaptability</li> </ul>Preferred Qualifications<ul> <li>Customer Service experiences in a healthcare environment</li> <li>Microsoft Office Suite Experience</li> </ul> Education<ul><li>School diploma, G.E.D. or equivalent experience</li></ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 05/16/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Customer Service Representative (CST and MST Time Zones)

Technical Support Specialist I - Custom Reports/Custom Calculations - Remote, US

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary This individual would assist brokers with the contracting/certification process, enrollments, answer specific product questions and assist with escalated issues. This role would report to the Broker Service Department in but be dedicated to the appropriate market. Required Qualifications<ul> <li>Health insurance related experience, supporting Brokers 2-3 years is REQUIRED</li> <li>Insurance/Life and Health Insurance License is desired (must license within 6 months if there is no license at time of hire).</li> <li>Will travel to broker meetings upon request ( up to 25% ).</li> <li>Must live in Pacific or Mountain time zone. Pacific time zone preferred.</li> </ul>Preferred Qualifications<ul> <li>Experience in a production environment.</li> <li>Medicare Advantage.</li> <li>Customer Service experiences in a transaction based. environment such as a call center or retail location preferred.</li> </ul>Education<ul> <li>The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.</li> <li>-Insurance/Life and Health Insurance License is desired (must license within 6 months if there is no license at time of hire).</li> </ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 06/07/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Sales Support, Existing Business

<h2>The Opportunity</h2>Reporting to the Sr. Director, Digital Products and Services, as the Product Owner-Plasma Donor and Marketing Customer Relationship Platform, you will accountable for leading the CRM (Salesforce platform) for CSL Plasma. You will lead the development and execution of digital initiatives across the CRM portfolio. You will work directly with the CSL business and members of the applications teams, they will ensure the core services products are managed and maintained in a compliant way, though when appropriate can allow flexibility in meeting business needs. You will provide leadership for support of the CRM platform across both CSL and Managed Service Provider resources. You will provide leadership and knowledge expertise in the process at both the global and local level. As a process champion, they will analyze business and technical processes to ensure reduction of risk and exposure on behalf of the CSL I&amp;T organization, and beyond. This is a hybrid role, which offers a combination of an onsite and remote work schedule. #LI-hybrid<h2>The Role</h2>Product Vision &amp; Roadmaps<ul> <li>Collaborate with stakeholders to define and communicate the product vision and strategy.</li> <li>Develop, maintain, and prioritize the product backlog to ensure alignment with business objectives.</li> <li>Create and manage product roadmaps that outline key milestones and deliverables.</li> </ul>Stakeholder Engagement<ul> <li>Act as the primary point of contact for internal and external stakeholders.</li> <li>Gather and analyze customer feedback to identify opportunities for product improvement.</li> <li>Translate business requirements into clear, actionable user stories and acceptance criteria.</li> </ul>Development Collaboration<ul> <li>Work with development teams to ensure clear understanding of requirements and priorities.</li> <li>Participate in sprint planning, daily stand-ups, and retrospectives to guide the agile development process.</li> <li>Address and resolve any blockers affecting the progress of the development team.</li> </ul>Quality Assurance and Performance Monitoring<ul> <li>Define and validate product acceptance criteria to ensure high-quality deliverables.</li> <li>Collaborate with QA teams to conduct testing and resolve any identified issues.</li> <li>Measure and analyze product performance metrics to assess success and identify areas for improvement.</li> <li>Deliver regular updates on product progress, challenges, and achievements to stakeholders.</li> </ul>Market Analysis<ul> <li>Conduct competitive analysis and market research to ensure the product remains competitive and relevant.</li> <li>Stay informed about industry trends and latest technologies.</li> </ul>Resources &amp; Leadership<ul> <li>Lead a team of direct reports to deliver the process/service, potentially including both internal and contract resources.</li> <li>Lead, motivate and manage the team and other associated resources, direct or indirect.</li> <li>Foster and promote strong collaboration within the team, wider IT and the broader business.</li> </ul><h2>Your skills and experience</h2><ul> <li>Bachelor's degree required with a preferred focus in in Business, Computer Science, or related field.</li> <li>8+ years' relevant experience in IT, systems/platform architecture within a life sciences, services company or related consulting firm.</li> <li>Experience leading solution/product technology functions and digital initiatives at a global level.</li> <li>Proven experience in SDLC methodologies (Waterfall, Agile, SCRUM, other).</li> <li>Experience converting business requirements and functional requirements to use cases and user stories with acceptance criteria.</li> <li>Demonstrated ability to engage both technology professionals and business partners to achieve target outcomes.</li> <li>Removes cultural or process barriers to the usage of common components and functionalities.</li> <li>Outstanding ability to influence senior leadership, peers, and other internal and external stakeholder groups, and communicate in a clear, concise and effective manner.</li> <li>Applied experience with <a href="http://Salesforce.com" target="_blank">Salesforce.com</a> (SFDC) development and configuration, internal and external integrations (Informatica ETL and API web services), SQL/PL-SQL procedures and Java framework.</li> <li>Knowledge and skills managing simple to complex analytics through dashboards.</li> <li>Experience with database design concepts, middleware concepts, user interface development, and information security engineering.</li> <li>Familiarity with <a href="http://Salesforce.com" target="_blank">Salesforce.com</a> (SFDC) platform technical limitations and common technical design patterns, integration patterns and business application development patterns.</li> <li>Knowledge of computer system testing/validation required.</li> <li>Excellent problem solving and analytical capabilities with the ability to understand commercial business information, logically structure them into IT elements that build practical solutions, identify root causes of issues, conduct troubleshooting, and perform impact analysis.</li> <li>Project, Resource, and Budget management skills.</li> <li>Excellent written and verbal communication skills.</li> <li>Preferred 7+ Years of working in the Pharmaceutical &amp; Life Sciences industry.</li> <li>Preferred knowledge of Related product certifications (ex: SFDC).</li> <li>Preferred knowledge of SFDC Communities development and/or technical support.</li> <li>Preferred Quality Management System experience.</li> <li>Preferred knowledge of regulations such as 21CFR part 11, 210, 211 and cGMP.</li> </ul>The expected base salary range for this position at hiring is $170,000 - $200,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation and equity.<h2>Our Benefits</h2>CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.Please take the time to review our <a href="https://www.cslbenefits.com/csl/candidates" target="_blank">benefits site </a>to see what’s available to you as a CSL employee.<h2>About CSL Behring</h2>CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about <a href="https://www.cslbehring.com/our-company" target="_blank">CSL Behring</a>.<h2>We want CSL to reflect the world around us</h2>As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about <a href="https://www.cslbehring.com/careers/diversity-and-inclusion" target="_blank">Diversity &amp; Inclusion</a> at CSL.<h2>Do work that matters at CSL Behring!</h2>

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