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<h1>Pharmacy Customer Service Associate</h1> Job ID 1596991BR <a href="https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&amp;partnerid=26336&amp;siteid=5014&amp;jobid=1636500&amp;AL=1" target="_blank">Apply</a> <ul dir="ltr"> <li>Models and delivers a distinctive and delightful customer experience.</li> <li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li> <li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li> </ul> Customer Experience<ul dir="ltr"> <li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li> <li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li> </ul> Operations<ul dir="ltr"> <li>Provides customers with courteous, friendly, fast, and efficient service.</li> <li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li> <li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li> <li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li> <li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li> <li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li> <li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li> <li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li> <li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li> <li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li> <li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li> <li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li> <li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li> <li>Has working knowledge of store systems and store equipment.</li> <li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li> <li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li> <li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li> <li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li> <li>Completes special assignments and other tasks as assigned.</li> </ul> Training &amp; Personal Development<ul dir="ltr"> <li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li> <li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li> </ul> Basic Qualifications <ul dir="ltr"> <li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li> <li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li> </ul> Preferred Qualifications <ul dir="ltr"> <li>Prefer six months of experience in a retail environment.</li> <li>Prefer to have prior work experience with Walgreens.</li> <li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li> <li>Prefer good computer skills.</li> <li>Prefer the knowledge of store inventory control.</li> <li>Prefer PTCB certification.</li> </ul> We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here <a href="https://jobs.walgreens.com/benefits" target="_blank">jobs.walgreens.com/benefits</a>. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range $16 - $18 / Hourly <a href="https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&amp;partnerid=26336&amp;siteid=5014&amp;jobid=1636500&amp;AL=1" target="_blank">Apply</a> <a href="#">Back to nav</a>

Walgreens Boots Alliance

Pharmacy Customer Service Associate

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.<h1>Job Summary</h1>This position is responsible to provide care coordination to members via telephonic and/or field-based care management to inform and educate them on health care programs to address their personal health needs, engaging the member in discussion of adherence to personal health goals, responding to inquiries from members, and supporting clinical operations with provider and member activities. This position will be required to complete member telephonic and/or field-based health screenings, comprehensive health assessments and care planning duties which may require visits to members’ homes and/or facilities to support complex and specialty populationsRequired Job Qualifications: <ul> <li>Registered Nurse (RN) with 2 years direct clinical care to the consumer in a clinical setting or , unrestricted Licensed Professional Counselor (LPC, TX), or Licensed Master Social Worker (LMSW, TX), Licensed Clinical Professional Counselor (LCPC, IL) or Licensed Clinical Social Worker (LCSW, IL &amp; NM) Licensed Marriage and Family Therapist (LMFT, IL &amp; NM), Licensed Professional Clinical Counselor (LPCC, NM), Licensed Independent Social Worker (LISW, NM), or Licensed Mental Health Counselor {LMHC, NM) with 2 years of clinical practice experience.</li> <li>Current, valid, unrestricted license in the state of operations (or reciprocity). For compact licensee changing permanent residence to state of operations, you must obtain active, unrestricted RN licensure in the state of operations within 90 days of hire.</li> <li>Plus 3 years’ wellness or managed care experience presenting clinical issues with members/physicians.</li> <li>Knowledge of the health and wellness marketplace and employer trends.</li> <li>Verbal and written communication skills including discussing medical needs with members and interfacing with internal staff/management and external vendors and community resources.</li> <li>Analytical experience including medical data analysis.</li> <li>PC proficiency to include Word, Excel, and PowerPoint, database experience and Web based applications.</li> <li>Current unrestricted driver’s license, transportation and applicable insurance.</li> <li>Ability and willingness to travel within assigned territory.</li> </ul>Additional State Specific Requirements<ul><li> Illinois Only<ul><li> High-needs children:<ul> <li>Bachelor’s degree in nursing, social sciences, social work, or related field</li> <li>(1) year of supervised clinical experience in a human- services field</li> </ul> </li></ul> </li></ul>Qualifications of Certain Care Coordinators Persons who are Elderly Waiver Care Coordinators must meet one (1) of the four (4) following requirements: Registered Nurse (RN) licensed in Illinois Bachelor’s degree in nursing, social sciences, social work, or related field Licensed Practical Nurse (LPN) with one (1) year experience in conducting comprehensive assessments and provision of formal service for the elderly and/or authorizing service provisions, One (1) year of satisfactory program experience, which is defined as assessment, provision, and/or authorization of formal services for the elderly, may replace one year of college education, at least four (4) years of experience replacing baccalaureate degree Persons with Disabilities Waiver Care Coordinators must meet one (1) of the nine (9) following requirements: Registered Nurse (RN) Licensed Clinical Social Worker (LCSW) Licensed Marriage and Family Therapist (LMFT) Licensed Clinical Professional Counselor (LCPC) Licensed Professional Counselor (LPC) Doctor of Philosophy (PhD) Doctorate in Psychology (PsyD) Bachelor’s or master’s Degree prepared in human services related field Licensed Practical Nurse (LPN) Persons with Brain Injury Waiver Care Coordinators must meet one (1) of the seven (7) following requirements: Registered Nurse (RN) licensed in Illinois Certified or Licensed social worker Unlicensed social worker: minimum of bachelor’s degree in social work, social sciences, or counseling Vocational specialist: certified Rehabilitation counselor or at least three (3) years’ experience working with people with disabilities Licensed Clinical Professional Counselor (LCPC) Licensed Professional Counselor (LPC) Certified Case Manager (CCM) Persons with HIV/AIDS Waiver Care Coordinators must meet one (1) of the three (3) following requirements: A Registered Nurse (RN) licensed in Illinois and a bachelor’s degree in nursing, social work, social sciences, or counseling or one (1) years of case management experience. A Social worker with a bachelor’s degree in either social work, social sciences, or counseling (A Bachelor of Social Work or a Master of Social Work from a school accredited by any organization nationally recognized for the accreditation of schools of social work is preferred). Individual with a bachelor’s degree in a human services field (including, but not limited to sociology, special education, rehabilitation counseling) with a minimum of one (1) years of case management experience. In addition, it is mandatory that the Care Coordinator for Enrollees within the Persons with HIV/AIDS Waiver have experience in working with racial and ethnic minorities, as well as one or more of the following: Domestic Abuse The lesbian, gay, bisexual, transgender, queer (LBGTQ+) community Persons living with HIV/AIDS, and Persons with substance use disorders <ul><li> Texas Only:<ul><li>Level 3 children with behavioral health issues-experience in working with children and young adjusts with similar conditions or behaviors in three of the last 5 years </li></ul> </li></ul>Preferred Job Qualifications:<ul> <li>3 years direct clinical experience.</li> <li>Patient education experience.</li> <li>Condition Management experience.</li> <li>Bilingual in English and Spanish.</li> <li>Experience in managing complex or catastrophic cases.</li> <li>Certification in Case Management, Training, Project Management or nationally recognized health care certification.</li> <li>Government Programs experience </li> <li>Population Management</li> </ul>Telecommute: This is a Telecommute (Remote) role: Must reside within 250 miles of the office or anywhere within the posted state.#LI-TELECOMMUTE#LI-AK1#INAKAre you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!Pay Transparency Statement:At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting <a href="https://careers.hcsc.com/totalrewards" target="_blank">https://careers.hcsc.com/totalrewards</a>.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.<h2>HCSC Employment Statement:</h2>We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.<h1>Base Pay Range</h1>$26.37 - $58.19

Blue Cross and Blue Shield of Oklahoma

Government Programs Care Manager III

<h2 id="jobDescriptionHeading"> Job Description </h2> The Oklahoma Heart Institute is hiring a Full-Time PA or ACNP to join our nationally recognized Cardiothoracic/Vascular program in beautiful Tulsa, OK. The position is open to Physician Assistants, Clinical Nurse Specialists, and Acute Care Nurse Practitioners interested in a 4-10 Saturday-Tuesday schedule(with rotating holidays). In this role, you will be providing hospital coverage for at least your first 6 months as part of your training, with the potential for clinic coverage in the future. The ideal candidate can be a new grad, but experience is preferred: they must excel in a fast-paced, busy clinic, be efficient with charting, and be focused on patient care. Position Highlights: <ul> <li>Full-Time Employment</li> <li>Inpatient/Outpatient mixed setting</li> <li>10-Hour Shifts, Saturday-Tuesday, rotating holidays</li> <li>No call coverage requirement (paid call coverage is available on an optional basis)</li> <li>Patient Load: 12-18 in clinic; hospital varies on volume</li> <li>Effective Charting: Epic EMR</li> </ul> Compensation&amp; Benefits Caring for our team members is part of our purpose. We do this by working to provide high-quality, affordable benefits that support you and your family's health and financial well-being. Your recruitment package may include: <ul> <li>Base Salary + wRVU Production Incentive</li> <li>CME/CEU Allowance</li> <li>Sign-On Bonus</li> <li>Medical Debt Assistance + Consultative Services by Navigate Student Loans</li> <li>Relocation Allowance</li> <li>Paid Malpractice Coverage</li> <li>Health Benefits + Retirement Plan</li> <li>Marketing + Practice Growth Assistance</li> </ul> About Us: A part of Hillcrest HealthCare System, Oklahoma Heart Institute (OHI) is the region’s largest and most advanced hospital dedicated to the prevention, diagnosis and treatment of heart disease. Located on the campus of Hillcrest Medical Center, OHI combines the expertise of nationally recognized cardiovascular physicians with the region’s most advanced technology and personalized patient care. From groundbreaking research and first-time procedures to exceptional quality outcomes, Oklahoma Heart Institute has earned a reputation as one of the finest tertiary cardiovascular care programs in the country. About Our Community: Located in northeastern Oklahoma, Tulsa is Oklahoma's second largest city, beautifully situated on the Arkansas River. Home to the University of Tulsa and a population of more than 404,000, residents enjoy a thriving outdoor recreation hub, coupled with a safe metropolitan experience featuring fun eateries in addition to amazing arts and cultural offerings. 122 mi NE of Oklahoma City]]&gt;

Hillcrest Healthcare System

Generous Package + Supportive Team: Cardiothoracic Inpatient/Outpatient Opportunity at OHI

Full Job Descritpion: <a href="https://drive.google.com/file/d/1MQqzgIJcla6c-4uE4V33ntLYGG8a8CUv/view" target="_blank">Bilingual Customer Care Associate</a> Salary/Compensation: Hourly 10 Tulsa Public Schools' existing salary schedules provide career increment adjustments based on education/experience and/or and years of credible service. Additionally, our board of education recently approved salary &amp; benefit increases for qualifying positions. We are currently in the process of updating job descriptions and accompanying salary information. For information about salary and benefits for this specific position, please visit our <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.tulsaschools.org%2Fcareers%2Fcomp-benefits&amp;data=05%7C01%7Chutchsa%40tulsaschools.org%7Cdb58339e5ca94c4a370108db5037be3b%7C3ba516a8acff4799b41e3e5364ddf80a%7C0%7C0%7C638191972561038399%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=E2AQHqxGrYwuPv2XWC5%2Fx5BOgqNidjPzX6nfz%2Bw7l%2F4%3D&amp;reserved=0" target="_blank">Compensation and Benefits website</a>. About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community. Position Summary: Assists with Enrollment and Student Information Department processes to include: student enrollment, student records, transfers, attendance, graduation/credit requirements, transcripts, assessment, suspension, drop-outs/truancy reports, trend data reports, state reports, and surveys for non-English speaking families. Minimum Qualifications: Education: • High School diploma or equivalent. • College credit or degree preferred Experience: • Two (2) years' administrative experience preferred • Prior customer service experience • Two (2) years’ experience in K-12 settings that serve low-income students and communities Specialized Knowledge, Licenses, etc.: • Bilingual in Spanish required • Proficient in Microsoft Office Suite and Google Suite

Tulsa Public Schools

Bilingual Customer Care Associate

J.P. Morgan

Relationship Banker - Jenks - Jenks, OK

Full Job Description: <a href="https://drive.google.com/file/d/1MqeG0B_bzxpB9eQSGuPQ8TVWWAU2CKcr/view?usp=sharing" target="_blank">Manager of Customer Service and Strategic Training</a> Grade: Hourly 16 | H-16 Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the <a href="https://www.tulsaschools.org/about/teams/talent-management/compensation" target="_blank">Salary Schedule</a> for the corresponding Salary Grade (listed above). For more information on our comprehensive benefits packages, please visit: <a href="https://www.tulsaschools.org/careers/comp-benefits" target="_blank">Compensation and Benefits website</a>. Position Summary: Manage Transportation’s Customer Service Center. Trains staff members with new technology for better customer relationships with the schools, parents, and students. Establishes a working relationship with school principals, city leaders, and athletic coaches to facilitate the professional transportation of students. Willing and qualified to work with district leadership as assigned to special programs and critical projects. Organizes and manages transportation services for major events within the district and city of Tulsa. Minimum Qualifications: Education: • High school diploma • Associates degree preferred Experience: • Two years’ supervisor experience • Previous experience driving a school bus Specialized Knowledge, Licenses, Etc.: • Possess or ability to obtain and maintain a CDL Class B with school bus, passenger, and air brake endorsements within first year • Proficient or willing to learn Microsoft Office Suite, Google Office Suite, Zonar GPS, SafeStop, Trip Tracker, IMS, and ByteCurve • Bilingual in Spanish is a plus About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community.

Manager of Customer Service and Strategic Training

Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our customers. In other words, if you like people and technology, you'll fit right in. Customer Success Managers (CSMs) are trusted advisors to our customers. The role proactively focuses on customer contact, training, and driving consistent use of Mitratech’s standard process, support tools/documents, best practices webinars, and suggested solutions to business pain points. The Customer Success Manager is the customer’s go-to point of contact during the entire customer lifecycle and ensures our customers achieve success and increase their utilization of our applications. As a Strategic CSM, you can expect to build a deep understanding of the use of Mitratech industries and solutions to promote better user onboarding, increased user adoption, and ongoing refinement of the solution as needs change overtime. You will work closely with varying other Mitratech roles as the customer makes its way through the customer lifecycle. This role does not require any specific sales targets be met, although customer retention and growth is the overall goal. Essential Duties &amp; Responsibilities: <ul> <li>Representing Mitratech to most strategic our customers through regular, positive, and professional communication</li> <li>Collaborating with cross-functional Mitratech teams to execute on daily customer needs, communicate long term needs, and advising on future customer efforts.</li> <li>Working with marketing to build strong customer advocacy through participating in Mitratech events, thought leadership materials and other activities</li> <li>Proactively driving end user adoption through product focused meetings, Industry thought leadership, and optimization efforts</li> <li>Tracking and documenting customers’ measurement(s) of success throughout the customer lifecycle and demonstrating value back to the customer as these goals are met (specifically conducting Mutual Success Plans for new and selected in journey customers as well as optimization sessions &amp; efforts)</li> <li>Shepherding specified projects to completion, collaborating with the right people at the right times internally in Mitratech, as well as on the customer side, to make sure that projects impacting customers’ success move forward</li> <li>Maintaining regular cadence with sales and account management to communicate insights (positive/negative) that could impact the overall customer relationship and retention effort</li> <li>Managing and responding to product usage metrics and trends</li> <li>Managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with sales team on to closure.</li> </ul> Requirements &amp; Qualifications: <ul> <li>Desire to learn and become a subject matter expert in Mitratech solutions</li> <li>Ability to manage and execute on multiple, critical projects simultaneously while using your strong business acumen and ability to understand and articulate technical concepts and derive solutions to the customers’ problems</li> <li>Working knowledge of Google software suite, Salesfore.com, and Microsoft products, and willing and able to learn software quickly (no coding necessary)</li> <li>Ability to break down complex issues into constituent pieces and tackle them accordingly</li> <li>Excellent interpersonal and professional communication skills, especially over phone and during presentations</li> <li>Ability to “connect the dots” both internally and on behalf of your customers in order to get things done</li> <li>Excellent verbal and written communication skills</li> <li>Works well in a team environment, as well as independently</li> <li>Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge</li> <li>Previous experience in a customer success role, including account management or business analysis is a plus</li> <li>Attention to detail with the ability to multi-task and strong organizational skills</li> <li>Self-motivated and able to work under pressure to deliver high-quality solutions</li> </ul> We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

Mitratech

Strategic Customer Success Manager

See yourself at Twilio. Join the team as our next Technical Support Engineer 2 on Twilio’s Programmable Voice Support Team. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Twilio is looking for a Technical Support Engineer - Voice to join our APAC team supporting our customers’ with their Programmable Voice issues. You will function as the voice of Twilio to our customers and partners and function as a subject matter expert for Twilio’s platform. We’re looking for someone who is excited by solving tough problems and enjoys helping others work through complex technical issues. You’re a strong communicator to both technical and non-technical audiences via phone or email, and you’re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day-to-day challenges, and are able to contribute ideas on how to improve the team’s work. You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. (For example, you’ve implemented, deployed and/or maintained/supported Avaya/Cisco/Open PBX/or similar platforms of significant size in the past). You’ve got strong time management skills, work well in a fast-paced environment, and are efficient at getting work done while still following standard processes and procedures. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job Twilio is looking for new Technical Support Engineers to join our APAC Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications. Responsibilities In this role, you will: <ul> <li>Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat).</li> <li>Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues.</li> <li>Speak with customers in order to guide them through the development of their voice application.</li> <li>Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom.</li> <li>Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.</li> <li>Work with your manager to surface customer problems and assist in process betterments.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required <ul> <li>2+ years of experience in a client-facing, technical role.</li> <li>Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark).</li> <li>1+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX.</li> <li>Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own.</li> <li>Ability to advise on improvements for the Voice product. </li> <li>Ability to make sound decisions quickly and efficiently.</li> <li>Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.</li> <li>Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions.</li> <li>Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: an understanding of WebRTC.</li> <li>Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position.</li> </ul> <ul> <li>You will help customers solve their technical challenges through tickets, phone calls, and chat conversations</li> <li>You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.</li> <li>Twilio provides 24/7 support, requiring availability to work on weekends and holidays from 6:30 AM to 3:30 PM India Standard Time.</li> </ul> Desired <ul> <li>Excellent written and verbal communication skills.</li> <li>Previous experience or knowledge of Twilio products.</li> <li>Previous experience with IP-PBX configuration.</li> <li>Previous experience with JIRA, Zendesk, or similar ticketing systems. </li> </ul> Location This role will be located remote, and based in India. What we offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://www.twilio.org/impact-fund/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank"> please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Twilio

Technical Support Engineer 2

PLEASE NOTE: Unfortunately, we are unable to provide sponsorship or work authorization for this position. If you require sponsorship to work in the United States, we regret that we cannot consider your application at this time. Repair and maintain medical laboratory equipment (including hematology, chemistry, coagulation, etc.) for a leading manufacturer of medical laboratory analyzers. Previous experience in Field Service within the Medical Device industry is highly desirable. Your focus will be on servicing automated robotic lab instrumentation. ** No Relocation. This role is available in the following locations: WASHINGTON DC, ATLANTA GA, DETROIT MI, or CHARLOTTE NC. Requirements: <ul> <li>A Certificate or AAS Degree in electronics or a related discipline is necessary.</li> <li>Demonstrated experience in electronics &amp; electro-mechanical troubleshooting is essential.</li> <li>Frequent overnight travel will be required.</li> <li>At least 3 years of experience as a field service engineer is required.</li> <li>Experience with medical lab analyzers or other medical instrumentation is a plus.</li> <li>All candidates must be fully vaccinated against COVID-19 for this position.</li> </ul> Responsibilities: <ul> <li>Installation, servicing, and preventive maintenance of the instrumentation.</li> <li>Building and maintaining strong customer relationships.</li> <li>Coordinating problem resolution within the Field Support Group.</li> <li>Managing car inventory, including tools and trunk stock (parts).</li> <li>Providing on-site training on the operation of company instrumentation.</li> </ul> Benefits: <ul> <li>Competitive base salary of $65K - $80K based on experience (overtime &amp; performance bonus could add an additional $5K - $15K annually, potentially more).</li> <li>Company-provided vehicle.</li> <li>Laptop and cellphone.</li> <li>Comprehensive family medical coverage at no cost.</li> <li>Dental insurance.</li> <li>Life Insurance.</li> <li>401K retirement plan.</li> <li>Generous vacation, PTO, and paid holidays.</li> <li>Tuition reimbursement program.</li> <li>Annual bonus.</li> </ul>

Ilocatum

Floating Field Support Engineer (Refer job description for locations)

<h1>Customer Service - Customer Service Representative 105-1048</h1> Tulsa, OK, USA Req #791 Sunday, May 11, 2025 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

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