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Overview This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests. This is a remote role that may only be hired in the following location(s):CA, TX, AZ, CO (West Coast Applicants only) Hours are 11-8pm EST Responsibilities Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations. Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Service &amp; Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution. Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. Qualifications High School Diploma or GED and 2 years of experience in Operations, or Support, or Customer Service Preferred Skills-College degree with 1 year of experience in banking/finance/client facing experience If hired in [CA/CO], the base pay for this position is generally between $20.51 and $31.38. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 10 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Bank Business Support Specialist (REMOTE CA,TX,CO,AZ)

CommunityCare

Customer Service - Customer Service Representative 105-1020

City of Tulsa

CUSTOMER ACCOUNT REPRESENTATIVE II (FINANCE)

J.P. Morgan

Relationship Banker - Owasso - Owasso, OK

HireRight

Customer Service Spec - Hybrid - Tulsa, OK

Ready to be a Titan?We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong. Our team's success directly correlates with our clients' success, as we are responsible for guiding them through the entire implementation process, from initial setup to full-scale utilization of our platform's capabilities. By meticulously understanding their unique business needs and objectives, we tailor our implementation strategies to optimize efficiency, enhance productivity, and drive measurable outcomes. What you'll do:<ul> <li>Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high quality customer experience and on-time activations. </li> <li>Manage Stakeholder relationships to ensure that each phase of a customer’s implementation is delivered on-time while ensuring long-term customer success and positive sentiment.</li> <li>Consistently update all internal and customer stakeholders on any progress and/or roadblocks to maintain alignment and transparency, while continually driving the project forward to meet established deadlines. Communicate key information on upcoming milestones and execution plans in a clear, concise format leveraging project management artifacts such as (RAID Logs, Project Status Templates) </li> <li>Lead discovery sessions to understand business requirements to deliver a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices.</li> <li>Conduct training with clients to enable them on the different functions within the software and ensure their Go-Live readiness.</li> <li>Proactively identify and mitigate escalate customer risks, and collaborate with product, leadership, and/or supporting resources to develop and communicate potential solutions while maintaining on-time activations and customer retention rates.</li> <li>Collaborate with cross-functional data, telecom, fintech, and product teams to continuously improve our service and product for the markets we serve.</li> <li>Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure customers utilize most current features.</li> <li>Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

SMB Implementation Manager

Jenks Chamber of Commerce

Administrative Support Specialist

<h2>Job Details</h2> Level Experienced <h2>Description</h2> Clary Sage College is seeking a professional to work the busy front desk as a Customer Relations Specialist (CRS)! The CRS will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Answer multi-line phone systems, assist clients in scheduling services, operate the salon register, and uphold excellent cash-handling skills. Interact daily with students (customers), management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College. Must have a minimum of two years in customer service. Ability to answer multi-line phones, computer skills, professional appearance. Applicant needs to be extremely welcoming, friendly and have a clear concise phone voice. Beauty industry knowledge is a plus. Full-time with great benefits. Hours of work will be Mon. through Fri. from 7:30 am to 4:30 pm. General Responsibilities: <ul> <li>Greet all visitors entering and exiting the building</li> <li>Answer multi-phone lines, transfer calls, retrieve and take messages</li> <li>Operate Meevo salon software/register. Conduct transactions, cash handling, and drawer balancing procedures.</li> <li>Maintain communication with the maintenance and housekeeping departments</li> <li>Sort incoming and outgoing correspondence, distribute received faxes</li> <li>Organize materials and data appropriately in both hard and electronic formats</li> <li>Executing special projects as assigned</li> <li>Interact daily with students, salon/spa clients, management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College</li> <li>Serve as a resource for general product knowledge to all customers.</li> <li>Report complaints to the Customer Relations Manger or Campus Director</li> <li>Complete incident/accident/compliant forms when needed for HR</li> <li>Resolve customer issues and requests in an efficient and quick manner</li> <li>Participate in a minimum of two professional developments per year</li> <li>Other duties as assigned</li> </ul> Benefits: <ul> <li>Health, Dental, Vision, Life Insurance</li> <li>Generous paid time off policy</li> <li>Paid holidays, Birthday, Bereavement, and Volunteer Day</li> <li>Educational Assistance Program</li> <li>401k retirement plan and 4% match</li> <li>Free monthly student services at Clary Sage College and Community Care College</li> </ul> Who We Are: Community HigherEd Institute is Oklahoma’s only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through each of its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College. Established in 1995, The College’s mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike: courtesy, accountability, respect, excellence, and success. <h2>Qualifications</h2> Skills &amp; Abilities: <ul> <li>Must have high regard for personal hygiene and professional appearance</li> <li>Welcoming, friendly, positive outgoing personality</li> <li>Must excel in customer service</li> <li>Clear, concise communication skills</li> <li>Excellent multi-tasking and organizational skills</li> <li>The ability to maintain confidentiality is a must</li> </ul> Education &amp; Experience: <ul> <li>High School Diploma or equivalent (required)</li> <li>Minimum of two years of customer service experience (required)</li> <li>Two years of front desk/administrative experience (preferred)</li> </ul> Physical Requirements: <ul> <li>While performing the duties of this job, the employee is regularly required to work in a seated position, stand up, walk, reach with hands and arms, stoop, kneel, and crouch. Must regularly lift and move up to 25 lbs.</li> </ul>

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