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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryDirect report to the Aetna Clinical Enablement (ACE) Director - Cross Program Oversight to ensure high quality support is provided to the ACE leadership team for financial, contracts, and overall project management needs.Development and maintainment of internal reporting to meet the needs of the ACE Sr. Leadership Team. This includes data gathering, presentation, and summarization to present to senior leadership.Tracking financial performance to budget / formal estimates, identifying risks and opportunities, summation of at appropriate level to review with senior leadership.Assisting the Director - Cross Program Oversight for all requests coming from Aetna Clinical Solutions (ACS). This includes assessment of, communication to senior leadership, tracking of progress, review prior to presentation to ACE VP, review with ACE VP, and submission to ACSProcess owner for the ACE Change Control Process, assisting colleagues with submission, assessment as to readiness for submission to senior leadership, preparation of agenda, hosting meeting, and tracking of actions / approvals.Process owner for ACE component of ACS Colleague Feedback tool. Includes assessment of submissions, determination as to assignment, working with operations in terms of closure, and status follow-up with submitters.Assessment, submission, and tracking of all ACE external contracts, working closely with ACE contract owners, procurement, and contracts. This include monitoring status through to formal sign-off, purchase requisition / order creation, tracking of utilization and monitoring need for change orders.Working directly with Finance business partner for reporting, forecasting, and ad-hoc requests. Required QualificationsWorking knowledge of problem solving and decision making skillsExperience / knowledge of financial processes such as modeling, forecasting and accruals.Strong knowledge of Microsoft Office products, specifically Excel, PowerPoint, and Word. Preferred QualificationsProject Management Professional (PMP)Experience working within Ariba EducationBachelor's degree preferred/specialized training/relevant professional qualification.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 04/10/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Sr. Analyst Aetna Clinical Enablement - Cross Program Support

Production Support, Principal Associate - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. Job Summary: We are seeking a highly skilled and motivated Production Support Principal Associate to join our Capital One Software Support team in a fast-paced Software as a Service (Saas) organization. As a key member of our technical support group, you will play a critical role in ensuring the reliability, performance, and optimal functionality of our SaaS product. The ideal candidate should have a strong background in system engineering, troubleshooting, and customer support. Responsibilities: <ul> <li> Provide advanced technical support for complex issues, addressing system and application-related challenges.</li> <li>Familiarity with microservices architecture, understanding how to support and troubleshoot microservices-based applications.</li> <li>Proficient in writing and executing SQL script to extract and analyze data.</li> <li>Diagnose and resolve software issues in a timely and efficient manner to meet service level agreements (SLAs).</li> <li>Monitor system performance and proactively identify potential issues before they impact users.</li> <li>Create and maintain comprehensive documentation related to troubleshooting procedures, system configurations, and support processes.</li> <li>Share knowledge with team members and contribute to the development of training materials.</li> <li>Work closely with cross-functional teams, including software developers , product managers and platform engineers to address and resolve complex technical issues.</li> <li>Collaborate with Level 3 support to perform root cause analysis and contribute to long-term solutions.</li> <li>Communicate effectively with customers to understand and troubleshoot issues, providing timely updates and resolutions.</li> <li>Ensure a high level of customer satisfaction through professional and courteous interactions.</li> <li>Identify opportunities for automation to streamline repetitive tasks and enhance efficiency.</li> <li>Contribute to continuous improvement initiatives, suggesting and implementing process enhancements.</li> <li>Participate in on-call rotations to provide 24/7 support for major incidents.</li> <li>Respond promptly to emergency situations, contributing to swift resolution and minimizing downtime.</li> </ul> If you are a highly analytical and collaborative individual with a passion for ensuring the seamless operation of SaaS solutions, we invite you to apply for this challenging and rewarding position. Join us in delivering exceptional support to our clients and contributing to the success of our innovative SaaS products. Basic Qualifications: <ul> <li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li> <li>At least 4 years of system engineering experience</li> <li>At least 3 years of software troubleshooting or software customer support experience</li> </ul> Preferred Qualifications: <ul> <li>1 + year of experience with Snowflake and Databricks</li> <li>Experience with scripting languages (Python, Bash)</li> <li>3 + years of experience in DevOps Engineering</li> <li>3 + years of experience with public cloud technologies</li> <li>2 + years of experience using monitoring tools (AWS Cloudwatch, Splunk, New Relic)</li> <li>AWS Certified Solutions Architect – Associate Certification.</li> </ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $106,700 - $121,700 for Lead Support Specialist Richmond, VA: $106,700 - $121,700 for Lead Support Specialist Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Production Support, Principal Associate - Capital One Software (Remote)

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. ***NOTE: For this role we are seeking candidates who live in California***Position Purpose: The Strategic Client Support Manager manages strategic initiatives for assigned large complex customers. This position manages the business relationship with large employer groups and a variety of customer initiatives across the organization.<ul> <li>Performs key liaison to functions between Health Net and large employer groups on strategic initiatives. </li> <li>Establishes and maintains positive relationships with internal and external parties to assist them in matters relating to the broad scope of Health Net activities</li> <li>Establishes, organizes and directs work teams to accomplish implementation project work including, but not limited to, identification and confirmation of participants, establishment of a project plan, consistent work team engagement and productivity, meeting facilitation, consensus building, communication and tracking of project timelines, milestones, costs and deliverables, and recommendation documentation and implementation oversight</li> <li>Provides support for cross-functional and departmental activities lead by others in support of the customer business initiatives. Represents the customer on enterprise-wide cross-functional projects and implementations</li> <li>Leads impact assessment and business requirements gathering to identify and document impact of an implementation on, for example, existing sales, administrative and operational work streams and systems</li> <li>Identifies, investigates, and validates improvement opportunities</li> <li>Conducts work group and steering committee meetings. Prepares and presents project updates for management and work group</li> <li>Prepares communications and presentations to all levels in the organization and internal and external customers</li> <li>Prepares and analyzes data to support the customer’s programs. Manages ongoing activities such as tracking, monitoring and maintenance of custom contractual obligations for customer, vendor and third-party agreements</li> <li>Handles and resolves customer problems</li> <li>Performs other duties as assigned</li> <li>Statewide travel as required – 10%</li> </ul>Education/Experience: Bachelor’s degree in business or related field or equivalent experience. Minimum five years account or project management experience, which includes leading large complex cross-functional projects. Health care or other relevant industry experience preferred. Experience working with large employers preferred. License/Certification: Possession of a California Department of Insurance: Accident &amp; Health or Sickness and Life licenses or the ability to acquire one within a reasonable period of time preferred.Pay Range: $86,000.00 - $154,700.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Oklahoma Complete Health

Strategic Client Support Manager (Large Group Exp)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary: As the Senior Analyst, Client Benefits, you will champion the strategic documentation, coding, and deployment of our client's prescription benefit plan designs. You will be seen as a client problem-solver and will bring innovation solutions for high-profile clients.You will accomplish this by:• Building relationships with key client partners through a consultative approach to understand client benefit plan design needs• Translating client needs and requirements to internal CVS Health teams such as Benefits Coding and Quality Analysis• Providing timely communications to provide status updates and make decisions relative to client benefit setupYour success will be driven by exceeding client satisfaction score targets as well as working towards reduced service warranty payments to clients. Your healthcare industry knowledge in the areas of Benefits Coding, Formulary Management, Drug Utilization Management, and Reimbursement and Claims Adjudication will also contribute to your success. In this role, you will operate in a fast-paced environment with tight deadlines so your ability to operate autonomously and make key decisions is imperative. The contributions you will make as a Senior Analyst, Client Benefits will position CVS Health as a leader in client satisfaction and service in the Pharmacy Benefit Management marketplace.**This is a hybrid role and requiring on-site presence at least 2 times per week where applicable**Required Qualifications: • 5 or more years of experience in benefit plan design/coding/testing/account management, or related field • Willingness and Ability to Travel up to 10% for client support if neededEducation: • Bachelor’s degree preferred but not required, equivalent work experience may be considered.Pay RangeThe typical pay range for this role is:$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">Benefits | CVS Health</a>We anticipate the application window for this opening will close on: 02/17/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Client Services - Senior Analyst

Sr. Manager, Solutions Architect (Customer Engineering)(Remote)Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Eno). As we uncovered new challenges along the way, we built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders.Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud or migrating to the cloud..The Capital One Software team is looking for experienced and collaborative individual contributors who are technically skilled and can work directly with the customers to engineer, deliver and successfully implement solutions and products within their data ecosystem. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individual contributors who are passionate about learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovators who can look beyond the technology and consider the value our technology creates for our customers, who can help customers embrace the offered technology and solutions, who are obsessed with customer success and can help change how our technology is viewed to enable outcomes.The ideal candidate will have past experience working as a Distinguished Engineers, Solutions Architect, Technology Architect, and a proven track record of hands-on solution implementation in the customer environment and managing and growing customer relationships. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions.Responsibilities:<ul> <li>Prepare and deliver technical engagements with enterprise customers including envisioning business and technical solutions, delivering architectural design and rapid prototypes.</li> <li>Drive architecture/design reviews focused on business and technical requirements.</li> <li>Analyze, define and document requirements for data, workflow, logical processes, hardware, operating system environment and enterprise system integrations.</li> <li>Plan, manage and deliver customer projects.</li> <li>Support architecture governance by providing subject matter expertise.</li> <li>Work with business and product partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Travel to customer locations as needed to implement products and solutions, develop and nurture customer relationships, and manage key stakeholder communication.</li> <li>Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.</li> </ul>Basic Qualifications:<ul> <li>Bachelor's Degree</li> <li>At least 6 years of experience in Software Engineering and Systems Architecture or Technology Solution design</li> <li>At least 2 years of experience creating solutions architectures in a public cloud (AWS, Microsoft Azure, Google Cloud) </li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in Computer Science, Engineering or Information Technology</li> <li>7+ years of experience in software engineering</li> <li>5+ years of experience as a Solutions Architect in large/complex organizations</li> <li>5+ years of experience in building and managing infrastructure, databases, networking and CI/CD Tooling (K8s, Artifactory, Harness, Docker, ECS, etc.)</li> <li>8+ years of experience architecting, designing, and/or delivering delivering scalable and decoupled systems in a heavily regulated technology environment</li> <li>3+ years of experience working with internal and external business clients</li> <li>3+ years of experience with AWS concepts and implementations</li> <li>1+ years of experience working on data management platforms in areas such as Data Discovery, Data Classification, Data Lineage and Data Catalog.</li> <li>1+ years of experience with Cryptography and Quantum Computing.</li> <li>Experience to engaging, influencing and driving initiatives by partnering with technology executives</li> <li>Experience mentoring software engineers or architects</li> <li>Experience in a regulated environment (HIPAA, PCI, Privacy, etc)</li> <li>Ability to communicate at all levels in the organizations with required technical depth and breadth</li> <li>AWS or equivalent certifications (Cloud Practitioner, Solution Architect-Associate, GCP or Azure)</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $204,900 - $233,800 for Sr. Manager, Solution Arch Richmond, VA: $204,900 - $233,800 for Sr. Manager, Solution Arch Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Sr. Manager, Solutions Architect (Customer Engineering)(Remote)

Manager, Solutions Architect (Customer Engineering)(Remote)Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Eno). As we uncovered new challenges along the way, we built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., MSFT). Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud or migrating to the cloud..The Capital One Software team is looking for experienced and collaborative individual contributors who are technically skilled and can work directly with the customers to engineer, deliver and successfully implement solutions and products within their data ecosystem. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individual contributors who are passionate about learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovators who can look beyond the technology and consider the value our technology creates for our customers, who can help customers embrace the offered technology and solutions, who are obsessed with customer success and can help change how our technology is viewed to enable outcomes.The ideal candidate will have past experience working as a Distinguished Engineers, Solutions Architect, Technology Architect, and a proven track record of hands-on solution implementation in the customer environment and managing and growing customer relationships. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions.Responsibilities:<ul> <li>Prepare and deliver technical engagements with enterprise customers including envisioning business and technical solutions, delivering architectural design and rapid prototypes.</li> <li>Drive architecture/design reviews focused on business and technical requirements.</li> <li>Analyze, define and document requirements for data, workflow, logical processes, hardware, operating system environment and enterprise system integrations.</li> <li>Plan, manage and deliver customer projects.</li> <li>Support architecture governance by providing subject matter expertise.</li> <li>Work with business and product partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Travel to customer locations as needed to implement products and solutions, develop and nurture customer relationships, and manage key stakeholder communication.</li> <li>Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.</li> </ul>Basic Qualifications:<ul> <li>Bachelor's Degree</li> <li>At least 4 years of experience in Software Engineering and Systems Architecture or Technology Solution design</li> <li>At least 2 years of experience creating solutions architectures in a public cloud (AWS, Microsoft Azure, Google Cloud)</li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in Computer Science, Engineering or Information Technology</li> <li>5+ years of experience in software engineering</li> <li>3+ years of experience as a Solutions Architect in large/complex organizations</li> <li>6+ years of experience architecting, designing, and/or delivering delivering scalable and decoupled systems in a heavily regulated technology environment</li> <li>3+ years of experience in building and managing infrastructure, databases, networking and CI/CD Tooling (K8s, Artifactory, Harness, Docker, ECS, etc.)</li> <li>2+ years of experience working with internal and external business clients</li> <li>2+ years of experience with AWS concepts and implementations</li> <li>Experience to engaging, influencing and driving initiatives by partnering with technology executives</li> <li>1+ years of experience working on data management platforms in areas such as Data Discovery, Data Classification, Data Lineage and Data Catalog.</li> <li>1+ years of experience with Cryptography and Quantum Computing.</li> <li>Experience mentoring software engineers or architects</li> <li>Experience in a regulated environment (HIPAA, PCI, Privacy, etc)</li> <li>Ability to communicate at all levels in the organizations with required technical depth and breadth</li> <li>AWS or equivalent certifications (Cloud Practitioner, Solution Architect-Associate, GCP or Azure)</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $175,800 - $200,700 for Manager, Solution Architecture Richmond, VA: $175,800 - $200,700 for Manager, Solution Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Manager, Solutions Architect (Customer Engineering)(Remote)

Work from Home Bilingual (Spanish) Senior Customer Service Coordinator - CollectionsMore than just a bank, more than just a career The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good—with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people, to people. . That’s life at Capital One. <h2>Your voice is our voice. We’ll champion you.</h2> It’s important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at Capital One will: <ul> <li>Demonstrate the ability and willingness to learn </li> <li>Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change</li> <li>Demonstrate a strong customer focus that is rooted in empathy</li> <li>Communicate effectively with peers, management and customers, using appropriate methods of communication for role</li> <li>Exercise good judgment and independent decision-making skills</li> <li>Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs</li> <li>Demonstrate exceptional listening, questioning, call control and de-escalation techniques</li> <li>Be proactive, have effective time management and organizational skills</li> <li>Display dependability with a solid attendance record</li> </ul> <h2>Learn about the role</h2> Senior Customer Service Coordinators at Capital One are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customer’s needs, problem solve and deliver a “wow” customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role. <ul> <li>You’ll advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources and experience to ensure you’re up for the challenge!</li> <li>You will investigate customer concerns, help create and implement process improvements and report trending customer issues. </li> <li>You may support other customer service advocates, who will reach out for help with a customer issue or complaint. You’ll guide other associates to the right path to solve customer concerns and provide in-the-moment feedback to ensure the associate is connected to the right resources.</li> </ul> **Successful candidates will need to complete a Language Assessment** Basic Qualifications <ul> <li>High school diploma, GED or equivalent certification</li> <li>At least 3 years of Customer Service or Call Center experience</li> <li>At least 1 year of experience using Google Suite or Microsoft Office</li> <li>Fluent in Spanish and English</li> </ul> Preferred Qualifications <ul> <li>At least 4 years of Customer Service or Call Center experience</li> <li>At least 1 year of experience working in the financial or credit card industry</li> <li>At least 1 year of Collections experience</li> </ul> Work from Home Technology Requirements <ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul> Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. Your wellbeing is our priority Our benefits and total compensation package is designed for the whole person. Caring for both you and your family. <a href="https://www.capitalonecareers.com/benefits" target="_blank">Learn More.</a> <ul> <li>Healthy body, healthy mind — Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support.</li> <li>Save money, make money — Secure your present and plan for your future with a 401K and Stock Purchase Plan.</li> <li>Time, family and advice — Flexible schedule options, paid time off, paid training and development, tuition reimbursement and even backup childcare</li> </ul> We’re united as one Together, we’re on a journey to create a more equitable future for all. We believe that filling the room with unique perspectives and experiences is valuable for everyone. <a href="https://www.capitalonecareers.com/diversity" target="_blank">Learn more.</a> Our next chapter? It’s yours to write. Individually and collectively, we impact millions of people and shape the future of banking. The diverse backgrounds, voices and experiences of our associates rally around a shared sense of purpose–to make banking better for every customer. Learn about our <a href="https://www.capitalonecareers.com/work-and-culture#anchor-impact" target="_blank">values, work and culture</a>. “At Capital One, we strive to attract the best people to give them the opportunity to be great.” - Rich D. Fairbank, Chairman, Founder and CEO At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $49,774 - $49,774 for Sr. Risk Coordinator Richmond, VA: $49,774 - $49,774 for Sr. Risk Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Work from Home Bilingual (Spanish) Senior Customer Service Coordinator - Collections

What you can expect As part of the global expansion of Workvivo, we need the best Customer Success Managers to deliver the ultimate customer experience. You will partner with our customers to deliver a fantastic employee experience, driving business adoption of Workvivo throughout the post-launch journey.About the TeamWorkvivo is a digital experience platform dedicated to amplifying workplace culture and fostering employee inclusion, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, an intelligent collaboration platform, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.Responsibilities <ul> <li>Relationship-building and driving business adoption of the Workvivo product for customers throughout the post-launch journey.</li> <li>Becoming a subject matter expert on employee engagement &amp; internal communications.</li> <li>Owning agendas for weekly/biweekly calls, record cadence via the CRM system.</li> <li>Delivering Executive Business Reviews to key customer stakeholders. Understanding desired customer business outcomes, developing key performance indicators (KPIs).</li> <li>Translating customer feedback into product direction and strategy as ‘voice of the customer'</li> </ul>What we’re looking for <ul> <li>Communicate well verbally, and in one-to-one, group, and formal presentations. Communicate technical problems to non-technical people.</li> <li>Able to think laterally and strategically. Be on the lookout for continuous improvement.</li> <li>Able to produce well-structured and clear customer facing documentation and reports.</li> <li>Have an excellent competency in Customer Success techniques and approaches.</li> <li>Have a proactive approach to problem-solving and be able to think creatively.</li> <li>Able to identify and promote business benefits to a client with consultancy skills.</li> <li>Provide excellent customer service skills –hugely responsive internally and to customers.</li> <li>4+ years of Customer Success experience.</li> </ul>Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Customer Success Manager, Workvivo - Ireland

<h3> Position Summary </h3> Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you’ll do/Responsibilities <ul> <li>Provide support for operations break-fix tickets, standards changes, maintenance and some small projects.</li> <li>Independently drive communications with clients, team members, offshore support team, other cross-functional teams, and third-party vendors daily. Responsibility within all phases of the application support &amp; maintenance including design, build, test, implementation, and maintenance of the application.</li> </ul> The Team Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization. Qualifications Required <ul> <li>Must have a current Epic Willow Inpatient Certification</li> <li>3+ years of recent experience on Epic Support &amp; Maintenance</li> <li>Experience in application design, workflows, build, troubleshooting, testing, and support</li> <li>Great interpersonal and communication skills </li> <li>Remote work with the ability to work on-call evenings and weekends on a rotating schedule. </li> <li>Ability to travel 10% on average, based on the work you do and the clients you serve.</li> <li>Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience</li> <li>Limited immigrations sponsorship maybe available</li> </ul> Preferred <ul> <li>Current Epic Beacon Certification and/or any additional Epic Certifications.</li> <li>Hospital or Clinic operations experience</li> <li>ITIL process knowledge</li> <li>Strong desktop skills including Word, Excel, PowerPoint </li> <li>Analytical /decision making skills</li> <li>Operate independently or with minimum supervision</li> <li>Excellent written and communication skills</li> </ul> Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

Epic Certified Willow Inpatient Support Specialist

What you can expect As part of the global expansion of Workvivo, we need the best Customer Success Managers to deliver the ultimate customer experience. You will partner with our customers to deliver a fantastic employee experience, driving business adoption of Workvivo throughout the post-launch journey.About the Team Workvivo is a digital experience platform dedicated to amplifying workplace culture and fostering employee inclusion, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, an intelligent collaboration platform, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.Responsibilities <ul> <li>Relationship-building and driving business adoption of the Workvivo product for customers throughout the post-launch journey.</li> <li>Becoming a subject matter expert on employee engagement &amp; internal communications.</li> <li>Owning agendas for weekly/biweekly calls, record cadence via the CRM system.</li> <li>Delivering Executive Business Reviews to key customer stakeholders.</li> <li>Understanding desired customer business outcomes, developing key performance indicators (KPIs).</li> <li>Translating customer feedback into product direction and strategy as ‘voice of the customer’.</li> </ul>What we’re looking for<ul> <li>Strong Communications skills in English, as well as one additional language, either French or Spanish</li> <li>Communicate well verbally, and in one-to-one, group, and formal presentations. Communicate technical problems to non-technical people.</li> <li>Able to think laterally and strategically. Be on the lookout for continuous improvement.</li> <li>Able to produce well-structured and clear customer facing documentation and reports.</li> <li>Have an excellent competency in Customer Success techniques and approaches.</li> <li>Have a proactive approach to problem-solving and be able to think creatively.</li> <li>Able to identify and promote business benefits to a client with consultancy skills.</li> <li>Provide excellent customer service skills –hugely responsive internally and to customers.</li> <li>4+ years of Customer Success experience.</li> </ul>Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

18 Customer Service Jobs in Richmond, VA, USA