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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryDirect report to the Aetna Clinical Enablement (ACE) Director - Cross Program Oversight to ensure high quality support is provided to the ACE leadership team for financial, contracts, and overall project management needs.Development and maintainment of internal reporting to meet the needs of the ACE Sr. Leadership Team. This includes data gathering, presentation, and summarization to present to senior leadership.Tracking financial performance to budget / formal estimates, identifying risks and opportunities, summation of at appropriate level to review with senior leadership.Assisting the Director - Cross Program Oversight for all requests coming from Aetna Clinical Solutions (ACS). This includes assessment of, communication to senior leadership, tracking of progress, review prior to presentation to ACE VP, review with ACE VP, and submission to ACSProcess owner for the ACE Change Control Process, assisting colleagues with submission, assessment as to readiness for submission to senior leadership, preparation of agenda, hosting meeting, and tracking of actions / approvals.Process owner for ACE component of ACS Colleague Feedback tool. Includes assessment of submissions, determination as to assignment, working with operations in terms of closure, and status follow-up with submitters.Assessment, submission, and tracking of all ACE external contracts, working closely with ACE contract owners, procurement, and contracts. This include monitoring status through to formal sign-off, purchase requisition / order creation, tracking of utilization and monitoring need for change orders.Working directly with Finance business partner for reporting, forecasting, and ad-hoc requests. Required QualificationsWorking knowledge of problem solving and decision making skillsExperience / knowledge of financial processes such as modeling, forecasting and accruals.Strong knowledge of Microsoft Office products, specifically Excel, PowerPoint, and Word. Preferred QualificationsProject Management Professional (PMP)Experience working within Ariba EducationBachelor's degree preferred/specialized training/relevant professional qualification.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 04/10/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Sr. Analyst Aetna Clinical Enablement - Cross Program Support

CompanyCox Automotive - USAJob Family GroupPeople SolutionsJob ProfileEmployee Relations Sr SpecialistManagement LevelIndividual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %Yes, 5% of the timeWork ShiftDayCompensationHourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionThe Employee Relations Support Partner (ERSP) is responsible for providing support to the Employee Relations Team by managing case intake and assignment and other various duties, using independent judgment and established resources to perform daily ER team tasks. The ERSP manages multiple issues, at times for competing stakeholders, in a fast and ever-changing environment.We prefer candidates in the Eastern Time Zone, but will consider Central Time Zone if willing to work Eastern Time.Primary Responsibilities<ul> <li>Follows established processes to prioritize, disposition, and assign cases in the case management system to Employee Relations Business Partners (ERBPs).</li> <li>Coaches and advises employees and managers on the correct interpretation of Employee Relations policies and guidelines.</li> <li>Ensures consistent interpretation of Employee Relations programs, policies, practices and guidelines. </li> <li>Tracks status and resolution of employee / manager questions and issues.</li> <li>Redirects certain cases when needed to various partners.</li> <li>Manage the intake, disposition, assignment, documentation, and closure of matters received via the Company’s hotline. Create corresponding cases in Service Now. Transfer case notes and closure details provided by the ERBP from Service Now to the hotline case.</li> <li>Assist with information gathering/documentation for legal complaints and charges and other matters as needed.</li> <li>Own and manage tier 1 ER matters involving policy questions and other less complex matters.</li> <li>Create cases in the case management system for certain matters.</li> <li>Use tools like Workday, Service Now, and others to research case participants and document needed information in the ER case.</li> <li>Manage the Workday inbox for ER Self Service matters and create/assign corresponding cases in Service Now.</li> <li>Monitor the ER team mailboxes and respond to emails when needed.</li> <li>Maintain the ER team’s absence calendar.</li> <li>Update assorted items in the ER team’s MS Teams channels.</li> <li>Create documents/guides for various ERSP processes.</li> <li>Make first contact with employees when needed for diverse types of ER matters.</li> <li>Prepares data-related reports for management, highlighting trends, inconsistencies and items for consideration.</li> <li>Other duties as assigned.</li> </ul>Minimum Qualifications:<ul> <li>High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field </li> <li>Proficient in Microsoft Office, including Excel, PowerPoint, and Word</li> <li>Strong time management, multitasking, and organizational skills</li> <li>Intermediate knowledge of state and federal employment laws, union avoidance</li> <li>Ability to think, understand, and communicate at all employee levels (exempt, non-exempt, corporate, field)</li> <li>Able to work independently and with a sense of urgency and prioritization</li> <li>Excellent verbal and written communication skills</li> <li>Capable of applying sound judgement and discretion when handling sensitive information</li> <li>Ability to collect, understand, interpret and share data</li> <li>Strong attention to detail and high level of accuracy</li> <li>Ability to work successfully in a quiet, private area 100% remotely, other than periodic travel (5-10%)</li> </ul>Preferred:<ul> <li>Experience with Workday, Service Now/or other web-based case management system preferred</li> <li>Bilingual (English/Spanish) a plus</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Cox Automotive Inc.

Senior Employee Relations Support Partner

Cox Communications

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary: As the Senior Analyst, Client Benefits, you will champion the strategic documentation, coding, and deployment of our client's prescription benefit plan designs. You will be seen as a client problem-solver and will bring innovation solutions for high-profile clients.You will accomplish this by:• Building relationships with key client partners through a consultative approach to understand client benefit plan design needs• Translating client needs and requirements to internal CVS Health teams such as Benefits Coding and Quality Analysis• Providing timely communications to provide status updates and make decisions relative to client benefit setupYour success will be driven by exceeding client satisfaction score targets as well as working towards reduced service warranty payments to clients. Your healthcare industry knowledge in the areas of Benefits Coding, Formulary Management, Drug Utilization Management, and Reimbursement and Claims Adjudication will also contribute to your success. In this role, you will operate in a fast-paced environment with tight deadlines so your ability to operate autonomously and make key decisions is imperative. The contributions you will make as a Senior Analyst, Client Benefits will position CVS Health as a leader in client satisfaction and service in the Pharmacy Benefit Management marketplace.**This is a hybrid role and requiring on-site presence at least 2 times per week where applicable**Required Qualifications: • 5 or more years of experience in benefit plan design/coding/testing/account management, or related field • Willingness and Ability to Travel up to 10% for client support if neededEducation: • Bachelor’s degree preferred but not required, equivalent work experience may be considered.Pay RangeThe typical pay range for this role is:$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">Benefits | CVS Health</a>We anticipate the application window for this opening will close on: 02/17/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Client Services - Senior Analyst

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Develops, assesses, and facilitates complex care management activities for primarily mental and behavioral health needs members to provide high quality, cost-effective healthcare outcomes including personalized care plans and education for members and their families related to mental health and substance use disorder. (Must reside in Washington).<ul> <li>Evaluates the needs of the member via phone or in-home visits related to the resources available, and recommends and/or facilitates the care plan/service plan for the best outcome, which may include behavioral health and social determinant needs</li> <li>May perform telephonic, digital, home and/or other site visits outreach to assess member needs and collaborate with resources</li> <li>Develops ongoing care plans for members with high level acuity and works to identify providers, specialists, and community resources needed for care including mental health and substance use disorders</li> <li>Coordinates as appropriate between the member and/or family/caregivers, community resources, and the care provider team to ensure identified services are accessible to members</li> <li>Monitors care plans/service plans and/or member status and outcomes for changes in treatment side effects, complications and clinical symptoms and provides recommendations to care plan/service plan based on identified member needs</li> <li>Facilitates care coordination and collaborates with appropriate providers or specialists to ensure member has timely access to needed care or services</li> <li>Collects, documents, and maintains member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators</li> <li>Provides education to members and their families on procedures, healthcare provider instructions, treatment options, referrals, and healthcare benefits, which may include behavioral health and social determinant needs</li> <li>Provides feedback to leadership on opportunities to improve and enhance care and quality delivery for members in a cost-effective manner</li> <li>Performs other duties as assigned</li> <li>Complies with all policies and standards</li> </ul>Education/Experience: Requires a Master's degree in Behavioral Health or Social Work or a Degree from an Accredited School of Nursing and 2 – 4 years of related experience. License/Certification: Licensed Behavioral Health Professional or RN based on state contract requirements e.g., LCSW, LMSW, LMFT, LMHC, LPC and RN with BH experience required.Pay Range: $55,100.00 - $99,000.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Oklahoma Complete Health

Care Manager

Imagine yourself growing your expertise and expanding your skillset with every project.At Veralto, our unifying purpose of Safeguarding the World’s Most Vital Resources™ is more than words: it’s a proven path towards positive change, improvement for our planet, and development for yourself.Whether we’re ensuring the continued availability of clean drinking water, protecting our waterways, or enhancing the traceability, color accuracy, and packaging of everyday essentials, the work we do every day contributes to a safer world and a more sustainable future.When you join Veralto’s vibrant global network of 13 operating companies and 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have boundless opportunities to deepen your skillset, pursue your ambitions, and grow your career.We offer: <ul> <li>Bonus pay</li> <li>A flexible, remote-friendly work environment</li> <li> Paid holidays and a permissive paid time off policy emphasizing flexibility and trust</li> <li>Ongoing investment in your career through dedicated training, on-the-job development, and coaching</li> <li>Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards</li> </ul>Reporting to the Senior Vice President and Chief Information Officer, The Director, IT Procurement &amp; Vendor Relationships is responsible for building, developing and maintaining global vendor relationships that support optimal outcomes for both Corporate and OpCo IT Organizations. You will have the opportunity to build and develop skills including leading global, cross-functional teams through complex software, telecommunications, hardware and professional service engagements. You will also be on the forefront of technology shifts in a constantly changing global landscape.This position is part of the Corporate Information Technology department and will be REMOTE optional attached to Veralto Corporate HQ of Waltham, MA.In this role, you will have the opportunity to: <ul> <li>Build, develop and manage complex vendor relationships</li> <li>Lead cross-functional and cross-OpCo teams through a wide range of technology related vendor engagements</li> <li>Provide strategic oversight of global vendor relationships and procurement strategies.</li> <li>Mentor a team of procurement managers and specialists across Veralto. Comfortable in a “player / coach” capacity, this is a hands-on role.</li> <li>Develop and implement long-term procurement strategies that align with corporate goals.</li> <li>Drive innovation in procurement processes and vendor management.</li> <li>Influence purchasing decisions that impact the entire portfolio of OpCo’s</li> <li>Directly impact Core Value Drivers such as Working Capital Turnover and Operating Margin Expansion through the use of Price, Process and Behavior methodologies</li> <li>Work directly with a highly talented and diverse group of global colleagues </li> </ul>The essential requirements of the job include: <ul> <li>Minimum of Bachelor’s Degree in Business, Supply Chain Management, Computer Science or related field of study</li> <li>Minimum of 10 years of IT Procurement / Strategic Sourcing / Vendor Management experience </li> <li>Minimum of 7 years of experience leading cross-functional teams through technology related vendor evaluation, selection, and contracting projects</li> <li>Must be willing to travel up to 10% of the time (primarily domestic with up to 3 international trips per year)</li> <li>Must have demonstrated experience negotiating complex, global agreements with large, multi-national suppliers (Ex. Microsoft, Workday, Oracle, SAP, Salesforce, Amazon Web Services, Dell), including cybersecurity and data privacy requirements for organizations over $3Bn(USD) top line revenues</li> <li>Proficiency with data analytics, executive presentation and communication and project management to support overall procurement and vendor management goals</li> </ul> It would be a plus if you also possess previous experience in: <ul> <li>Advanced degree in Computer Science, Information Technology or Business</li> <li>Experience in driving digital transformation initiatives within procurement functions </li> </ul>With annual sales of $5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS—manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality &amp; Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—protect the world’s food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day. Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide.US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $150,000.00 - $200,000.00 USD per year. This job is also eligible for Bonus Pay.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available <a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">here</a>. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at <a href="#">applyassistance@veralto.com</a> to request accommodation. Unsolicited AssistanceWe do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the <a href="https://www.veralto.com/our-companies/" target="_blank">Veralto companies</a>, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto

Director, IT Procurement & Vendor Relationships

<h3> Position Summary </h3> Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you’ll do/Responsibilities <ul> <li>Provide support for operations break-fix tickets, standards changes, maintenance and some small projects.</li> <li>Independently drive communications with clients, team members, offshore support team, other cross-functional teams, and third-party vendors daily. Responsibility within all phases of the application support &amp; maintenance including design, build, test, implementation, and maintenance of the application.</li> </ul> The Team Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization. Qualifications Required <ul> <li>Must have a current Epic Willow Inpatient Certification</li> <li>3+ years of recent experience on Epic Support &amp; Maintenance</li> <li>Experience in application design, workflows, build, troubleshooting, testing, and support</li> <li>Great interpersonal and communication skills </li> <li>Remote work with the ability to work on-call evenings and weekends on a rotating schedule. </li> <li>Ability to travel 10% on average, based on the work you do and the clients you serve.</li> <li>Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience</li> <li>Limited immigrations sponsorship maybe available</li> </ul> Preferred <ul> <li>Current Epic Beacon Certification and/or any additional Epic Certifications.</li> <li>Hospital or Clinic operations experience</li> <li>ITIL process knowledge</li> <li>Strong desktop skills including Word, Excel, PowerPoint </li> <li>Analytical /decision making skills</li> <li>Operate independently or with minimum supervision</li> <li>Excellent written and communication skills</li> </ul> Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

Epic Certified Willow Inpatient Support Specialist

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The Sr Software Application Support Engineer is responsible for the availability, health, and support of production applications on midrange and in PaaS environments on-premises or cloud-based. Application Monitoring and Standards: The engineer establishes and implements standards for monitoring production applications regarding availability, performance, workload, and infrastructure resilience in multi-cloud environments like AWS, Azure, and GCP. Proactive Management and Troubleshooting: The role involves proactively managing day-to-day application health, addressing anomalies, leading analysis during outages, and troubleshooting incidents to minimize user impact and downtime. Coordination and Process Improvement: The engineer collaborates with application development and infrastructure teams for upcoming releases, identifies monitoring and documentation needs, adheres to change management processes, and seeks process improvements. Please review the responsibilities and requirements closely. This is a Production Software Support Engineer position not a Developer or Programmer. <h2>Location and Schedule</h2> This is a Work from Home position available from any US-based location. Shift is typical daytime business hours. Periodic 7x24 on-call support, some evening, and weekend work required. <h2>The Main Responsibilities</h2> <ul> <li>Establish and implement standards for production application monitoring regarding availability, performance, workload, and infrastructure resilience, especially in a multi-cloud environment including AWS, AZURE, and GCP</li> <li>Proactively review day-to-day health of the applications and address anomalies</li> <li>Investigate issues and troubleshoot incident or major incidents affecting the applications</li> <li>Engage cross-functional application development and infrastructure teams to assist in determining root cause and countermeasures</li> <li>Coordinate with application development teams regarding implementation of upcoming releases involving code and/or configuration changes</li> <li>Identify and address monitoring, process, documentation, and infrastructure needs associated with planned application changes</li> <li>Understand and adhere to standard change and incident management processes</li> <li>Establish and maintain operational documentation for production applications</li> <li>Coordinate with infrastructure teams regarding upcoming maintenance activities</li> </ul> <h2>What We Look For in a Candidate</h2> Knowledge, Skills or Abilities: <ul> <li>Working knowledge of Linux, Unix, and Windows operating systems. </li> <li>Experienced with supporting applications in cloud environments including AWS, AZURE, and GCP. </li> <li>Technical understanding of middleware components and the infrastructure in the environment. </li> <li>Familiarity with applications involving Kubernetes, Docker, Tomcat, Apache, Wildfly, JWS, EAP, FUSE, and WebLogic. Familiarity with applications involving IIS, .NET Framework, and .NET Core. </li> <li>Knowledge of tools such as AppDynamics, Zabbix, BigPanda, ServiceNow, Dimensions, GitHub, Nexus, Morpheus, Microsoft Teams, Excel, SharePoint, etc. </li> <li>Strong troubleshooting skills to independently perform analysis and support of complex midrange application environments. </li> </ul> Preferred <ul> <li>Experience with PowerShell and PowerShell scripting. </li> <li>Strong experience with script writing. </li> <li>Experience working projects with both onshore and offshore resources. </li> <li>Solid understanding of ITIL processes.</li> </ul> Education and Experience: <ul> <li>7+ years of Production Support experience. </li> <li>5+ years managing production and maintenance type projects. </li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI $91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. <a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits*</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> Requisition #: 336889 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/25/2025

CenturyLink

Sr Software Application Support Engineer

<h3> Position Summary </h3> Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about. If you are seeking a role that offers you the opportunity to advise Government and Public Services (GPS) clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte’s Human Capital practice. Recruiting for this role ends on April 30th, 2025. Work You'll Do As a UKG WFM Pro Configuration Support Senior Analyst, you will: <ul> <li>Support the documentation of requirements, configuration and testing of the UKG WFM Pro application</li> <li>Work in the full lifecycle of a UKG WFM Pro project or workstream including business analysis, functional specification, system configuration, design, testing</li> <li>Work with the team in requirements gathering, workshops or facilitating client meetings </li> </ul> The team Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, &amp; local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. The HR Transformation offering (HRT) transforms the way HR enables the business and the workforce. In this world of disruption, we believe that HR has an opportunity to take the lead and own enterprise-wide issues for the organization. From the creation of HR strategy using our leading Oracle-enabled HR Transformation labs, the application of design thinking that allows HR to challenge how work gets done today, to navigating the ever-evolving HR technology landscape to determine the right digital solutions to enable transformation, our HR Transformation practice is focused on helping HR take the lead. Qualifications Required: <ul> <li>2+ years of consulting or industry experience delivering Workforce Management (WFM) solutions</li> <li>Knowledge of UKG WFM configurations and best practices</li> <li>Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future</li> <li>Must be able to obtain and maintain the required security clearance</li> <li>Bachelor’s degree</li> </ul> Preferred: <ul><li>UKG Workforce Central 8.1 and UKG Pro WFM Certified</li></ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $77,000 to $143,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-inclusion.html" target="_blank">Learn more about our inclusive culture.</a> Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

UKG WFM Pro Configuration Support Senior Analyst

<h3> Position Summary </h3> Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Customer Communications Technology Sr. Genesys Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you’ll do/Responsibilities <ul><li>Lead the onshore efforts for the Genesys solution ecosystem, assist in client management, technical grooming, defect resolution, RCA</li></ul> <ul> <li>Understanding of Genesys Engage architecture, interrelation of layers and applications to be able to asses points of failure in order to identify solutions to reported issues.</li> <li>Troubleshooting through logs for inbound, outbound voice (SIP/URS/ORS/IXN/Stat/MCP etc) , E-Services email chat, GMS, outbound campaigns for both Linux and Windows environment.</li> <li>Resolve technical issues, related to the Genesys platform, minimizing downtime, and ensuring service continuity.</li> <li>Installing Genesys Engage applications both Linux and Windows</li> <li>Configure and manage Genesys Engage components, including call flows, queues, and reporting dashboards to optimize performance.</li> <li>Provide ongoing support to contact center staff, addressing technical issues and ensuring effective use of Genesys tools.</li> <li>Conduct training sessions and workshops to educate staff on new features and best practices.</li> <li>Work closely with cross-functional teams, including IT, operations, and customer service, to ensure integration and alignment of systems and processes.</li> <li>Communicate effectively with stakeholders to gather requirements and provide updates on system performance and enhancements.</li> </ul> The Team Our Digital Foundry &amp; Operations works with the Customer &amp; Marketing group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements. Qualifications Required <ul> <li>4 + years of consulting/ industry experience</li> <li>4 + years of experience in Genesys Engage</li> <li>Experience working with agile methodology utilizing Jira</li> <li>Certification Genesys Engage</li> <li>Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience</li> <li>Limited immigration sponsorship may be available.</li> <li>Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve</li> <li>Live near or willing to relocate to Houston, TX. Relocation assistance is available.</li> </ul> Preferred <ul> <li>Genesys Cloud CX/Contact Center domain experience</li> <li>Strong communication, influence, and cross-functional collaboration skills.</li> <li>Strong problem-solving and critical thinking abilities</li> <li>Experience working in a consulting environment.</li> <li>Analytical/ decision making responsibilities</li> <li>Analytical ability to manage multiple projects and prioritize tasks into manageable work products</li> <li>Can operate independently or with minimum supervision</li> <li>Excellent communication skills</li> <li>Ability to deliver technical demonstrations</li> </ul> Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-inclusion.html" target="_blank">Learn more about our inclusive culture.</a> Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

13 Customer Service Jobs in Philadelphia County, Philadelphia, PA, USA