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<h1>Customer Success Manager, Enterprise (German Speaking)</h1> Sales | Remote, Germany | Remote, Remote | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15651/customer-success-manager%2c-enterprise-%28german-speaking%29/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is looking for an Enterprise Customer Success Manager Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As an Enterprise CSM, you’ll build relationships and and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. To help our teams work together, you will be fully remote, but requires you to work CEST Time Zone hours. You will report to the Regional Head of Customer Success. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. <ul> <li>Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.</li> <li>Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.</li> <li>Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.</li> <li>Manage post-sales activity for your customers through relationship-building, product expertise and execution.</li> <li>Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.</li> <li>Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.</li> <li>Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate.</li> <li>Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers.</li> </ul> <ul> <li>5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio.</li> <li>Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.</li> <li>Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.</li> <li>Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs.</li> <li>Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience</li> <li>Experience balancing a book of business in a customer-facing environment.</li> <li>Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15651/customer-success-manager%2c-enterprise-%28german-speaking%29/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Enterprise Customer Success Manager (DACH)

<h1>Support Engineer, Trello</h1> Support | Remote, India | Remote, Remote | Full-Time <a href="https://careers-apac-atlassian.icims.com/jobs/15995/support-engineer%2c-trello/job?mode=apply" target="_blank">Apply for this job</a> Overview Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a remote position. The Trello team operates globally, with members located in Australia, India, the US, Brazil, the UK, and the Netherlands. Your team Customer support at Trello is different. Trello Support is so much more than just handling tickets. Our Support Engineers are empowered to go beyond the queue and really think about how they can make a difference for our customers. You’ll have the autonomy to shape how you contribute to Support Requests, whether it’s creating a short video to help customers get started, writing a script to assist with API issues, or coming up with new ways to enhance the customer experience. There’s a lot of room for creativity and technical problem-solving. Additionally, support is deeply connected with other teams at Trello, like engineering, marketing, and sales. Your insights from working directly with customers will help guide how we serve them even more effectively, ensuring we constantly improve across the board. Responsibilities In this role you will get to: <ul> <li>Contribute to how we think about and improve our support, by experimenting with new methods to help customers, whether that be with new tools, self-help options, or entirely new channels</li> <li>Develop cross-functional relationships with Product, Design, and Engineering teams, so that Support continues to be a key driver of product improvement/quality and customer insight</li> <li>Engage customers via multiple channels, including email (tickets), social channels, and video calls</li> </ul> And day-to-day, you will: <ul> <li>Resolve customer issues involving troubleshooting, debugging, validation, and root cause analysis</li> <li>Help coordinate release readiness</li> <li>Create and curate internal and external knowledge-base documentation</li> <li>Participate in weekend and holiday, or on-call rotations as required</li> </ul> Qualifications So, on the first day, we’ll expect you to have: <ul> <li>3-6 years of customer or technical support experience</li> <li>Experience providing email support as a primary job responsibility</li> <li>Basic understanding of HTML, CSS, and Javascript</li> <li>Basic understanding of operating systems and databases</li> <li>Familiarity with browser developer tools to help you troubleshoot</li> <li>Some experience with Enterprise-grade SAML configuration and/or troubleshooting</li> <li>A broad creative or technical curiosity</li> <li>The ability to communicate clearly and positively through written and spoken English</li> <li>Experience working independently on tickets as well as related projects and initiatives</li> <li>Some knowledge of Trello, but a genuine interest in learning more about it</li> <li>Enthusiasm for building strong relationships across the team and collaborating with our global team</li> <li>A team-oriented mindset, enjoying social interactions and contributing to a close-knit group</li> <li>The ability to manage remote work responsibly, showing trustworthiness and accountability in a distributed team environment</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15995/support-engineer%2c-trello/job?mode=apply" target="_blank">Apply for this job</a>

Support Engineer, Trello

<h1>Strategic Customer Success Manager (DACH)</h1> Sales | Remote, UK | Remote, Remote | Remote, Germany | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/16201/strategic-customer-success-manager-%28dach%29/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is looking for a German speaking Strategic Customer Success Manager. We are looking to hire eligible candidates for this role who are remotely based in the United Kingdom, the Netherlands, France, Poland, and Germany only. Atlassian Strategic Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a Strategic CSM, you’ll build relationships and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. To help our teams work together, you will be fully remote, but requires you to work GMT / CEST Time Zone hours. You will report to the Regional Head of Customer Success. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <ul> <li>Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.</li> <li>Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.</li> <li>Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.</li> <li>Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs.</li> <li>Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.</li> <li>Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.</li> <li>Develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint.</li> <li>Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate.</li> <li>Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers.</li> </ul> <ul> <li>Fluent in German and English </li> <li>8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.</li> <li>Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.</li> <li>Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.</li> <li>Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs.</li> <li>Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience.</li> <li>Experience balancing a book of business in a customer-facing environment.</li> <li>Problem-solving skills and a customer-centric mindset.</li> <li>Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16201/strategic-customer-success-manager-%28dach%29/job?mode=apply" target="_blank">Apply for this job</a>

Strategic Customer Success Manager (DACH)

<h1>Support Engineer - Compass</h1> Support | Remote, India | Remote, Remote | Full-Time <a href="https://careers-apac-atlassian.icims.com/jobs/15759/support-engineer---compass/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team Our Cloud Support team is passionate about providing support and product expertise to our customers. You will report to a local Support Manager while operating in a global team with colleagues from different regions working to improve our capabilities and service quality for our cloud customers using Compass and Jira Product Discovery (JPD). What you'll do <ul> <li>Resolve customer configuration issues and responding to customer questions, focusing on a positive experience for them using Atlassian Cloud products, Compass and Jira Product Discovery (JPD). You may be asked to help support other Cloud products as the product portfolio evolves.</li> <li>You will guide collaborative discussions within the Team, challenge thought processes, help develop or adopt new team capabilities, and encourage peers to see them through.</li> <li>Use internal technical expertise – including your peers, mentors, knowledge base articles, Community forums, and other tools – to provide the most effective solutions to customer issues.</li> <li>Understand customer use cases, perform troubleshooting, and develop workarounds to product bugs.</li> <li>Periodically collaborate to develop and implement operational improvements. Also, you may be asked to represent Atlassian at events (Technical conferences, Meetups).</li> </ul> Your background <ul> <li>Have at least three (3) years of customer or technical support experience.</li> <li>Have experience in self-guided initiative, and perseverance in a globally distributed support operations team.</li> <li>Is proficient in written English and comfortable providing support through (e.g., email, Slack) and verbal (e.g., video conference, over the phone).</li> <li>Has working experience with Browser Developer Tools</li> <li>Have experience troubleshooting network issues.</li> <li>Experience how REST API works.</li> <li>Experience with Logging tools (e.g., Splunk, Logstash)</li> <li>Jira Software administration and GraphQL skills but not mandatory.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15759/support-engineer---compass/job?mode=apply" target="_blank">Apply for this job</a>

Support Engineer - Compass

<h1>Senior Technical Support Engineering 2</h1> Support | Remote, Americas | Remote, Remote | Austin, United States | San Francisco, United States | New York, United States | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/16081/senior-technical-support-engineering-2/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We are giving priority to candidates who can work PST hours (8 am-5 pm) as we aim to support across multiple timezones. You will be fully remote so If you have the flexibility to adapt to this schedule, we encourage you to apply! About the role If you love solving the deepest and most technical problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has what you’re looking for. Reporting to the Enterprise Support Manager for DevTools, your focus will be our Bamboo customers. You will be responsible for navigating between tickets, mentoring your team, and deescalating difficult situations with customers. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $121,900 - $131,700 Zone B: $109,700 - $118,500 Zone C: $101,200 - $109,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. What You'll Do <ul> <li>Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis</li> <li>Write knowledge-base articles and documentation</li> <li>Technical escalation management</li> <li>Perform case reviews to identify trends and improvement areas and define action plans for support engineers</li> <li>Evaluate active tickets, manage workloads, projects, and monitoring queue health</li> <li>Build relationships with our development and product management teams to communicate the needs of our customers</li> <li>Advocate for our customers and influence product direction through customer feedback</li> </ul> Your background <ul> <li>5+ years in technical support role with Java/J2EE application troubleshooting</li> <li>You have experience configuring and troubleshooting Web application containers such as Tomcat, Jetty, etc.</li> <li>Experience with software development models (Agile, V-model, Waterfall) and methodologies (DevOps, RAD, Scrum, TDD, FDD)</li> <li>Experience with Version Control Systems such as git, Mercurial, and SVN</li> <li>Experience with continuous integration and delivery</li> <li>Advanced experience with relational database with most common RDBMS (Postgres, Oracle, mySQL).</li> <li>Advanced proficiency in operating systems (Linux, OSX, Windows), REST APIs, LDAP</li> <li>Scripting languages (Bash/sh)</li> <li>Networking (protocols, proxies, firewalls, authentication, and authorization)</li> <li>JVM analysis using thread dumps, heap dumps, and garbage collector logs</li> <li>Cloud platforms (AWS, Azure)</li> <li>Containerization (Docker, Kubernetes)</li> </ul> <a href="https://globalcareers-atlassian.icims.com/jobs/16081/senior-technical-support-engineering-2/job?mode=apply" target="_blank">Apply for this job</a>

Senior Technical Support Engineering 2

<h1>Support Engineer - Jira</h1> Support | Remote, India | Remote, Remote | Full-Time <a href="https://careers-apac-atlassian.icims.com/jobs/15757/support-engineer---jira/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities <ul> <li>Own, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency with different teams, maintain updates on the case.</li> <li>Error diagnosis (code review if needed), debugging, validation, and root cause analysis.</li> <li>Enable replication of issues to verify product-related bugs.</li> <li>Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience.</li> <li>Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)</li> <li>Provide technical leadership and mentoring for Support Engineers.</li> <li>Be the primary contact for local escalation management for the expertise acquired within a product domain, and to provide resolution.</li> </ul> Experience <ul> <li>3+ years of experience in Technical Support, Software Services, and system administration for a large end-user community</li> <li>Track record to de-escalate difficult situations with customers, working with executive levels, while working on tickets and mentoring your team.</li> <li>Experience mentoring other support engineers to grow their technical and troubleshooting skills.</li> <li>Have supported customers over email, phone, and screen-shares.</li> <li>Experience working in a high case volume environment</li> <li>Coordinate training for new hires and conducting training using the skill gap analysis.</li> </ul> Must have Skills: <ul> <li>Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.</li> <li>Experience with APIs and REST calls.</li> <li>Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis.</li> <li>Experience working with Splunk searching, monitoring, and analysing machine-generated data via a Web-style interface or similar tools.</li> <li>An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.</li> <li>Understanding Java-based apps, being able to analyse/troubleshoot Java-based exceptions.</li> <li>Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.</li> <li>Familiarity with Cloud technologies</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15757/support-engineer---jira/job?mode=apply" target="_blank">Apply for this job</a>

Support Engineer - Jira

<h1>Sr. Readiness Manager, Customer Success</h1> Sales | Remote, Remote | Remote, Remote | San Francisco, United States | Austin, United States | New York, United States | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15886/sr.-readiness-manager%2c-customer-success/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your Future Team At Atlassian, our Customer Success Enablement team is a dynamic blend of creativity and data-driven insights, designed to empower our post-sales teams to deliver exceptional customer experiences. As a Senior Customer Success Readiness Manager, you'll be an integral part of this team, reporting to the Manager of Sales &amp; Success Readiness. You'll act as a strategic partner, content creator, program owner, and mentor, driving behavioral change to benefit both our business and our customers. Our team excels in designing learning programs, creating e-learnings, async content and training sessions, and supporting transformative initiatives to boost customer satisfaction and retention. What You'll Do <ul> <li>Lead strategic enablement activities to ensure our Customer Success teams master the necessary knowledge, tools, and assets to enhance customer relationships with Atlassian solutions.</li> <li>Develop and oversee engaging learning sessions and training content, working closely with cross-functional teams such as Product, Marketing, Sales, and Customer Support.</li> <li>Identify learning needs and design tailored training sessions, incorporating diverse activities and techniques to enhance the learning experience.</li> <li>Contextualize and refine product and marketing messages to align with customer success strategies.</li> <li>Design dynamic project roadmaps focused on improving customer outcomes, selecting suitable methodologies and developing contingency plans.</li> <li>Collaborate with Customer Success Leadership to foster a coaching culture, improving engagement across Customer Success Managers, Global Renewals, and Advisory Services teams.</li> <li>Utilize tools like Salesforce, Gainsight, and Highspot to align enablement with product updates, customer campaigns, and events.</li> <li>Uphold and share Atlassian's core values across the organization.</li> </ul> Background Experience &amp; Competencies <ul> <li> Experience: A minimum of 5 years in customer-focused roles, including customer success training or support, with at least 2 years in enablement or training at a B2B enterprise tech company. <ul> <li>Proven track record of enhancing customer satisfaction, retention rates, and overall customer experience.</li> <li>Experience in managing customer relationships and achieving retention, growth, and profitability goals.</li> </ul> </li> <li>Skills: Mastery of excellent communication, project planning, and strategic sales planning. Proficiency with tools like Salesforce, Gainsight, and other relevant platforms.</li> <li>Behaviors: Collaborative, customer-centric, data-driven, and goal-oriented, with a strong ability to build cross-functional relationships.</li> <li>Knowledge: Deep understanding of organizational offerings, industry segments, customer lifecycle methodology, and success technologies.</li> <li>Education: Bachelor’s degree required; Master’s degree or equivalent is a plus.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $150,300 - $200,400 Zone B: $135,300 - $180,400 Zone C: $124,700 - $166,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15886/sr.-readiness-manager%2c-customer-success/job?mode=apply" target="_blank">Apply for this job</a>

Sr. Readiness Manager, Customer Success

<h1>Senior Support Engineer 1</h1> Support | Remote, Remote | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/14019/senior-support-engineer-1/job?mode=apply" target="_blank">Apply for this job</a> The Senior Support Engineer (Cloud) provides support to Atlassian product users via email, improving customer experience through preventative projects, technical mentoring, escalation point for support engineers, and troubleshooting. Requires working experience with team members from different support centers. Must work relevant business hours (AMER). You will report to the Manager of the Support team. What's in it for you? <ul> <li>The entire Atlassian team has created a unique business environment -- one of energy, creativity, and collaboration.</li> <li>The atmosphere is fun, casual, and inviting, in keeping with Atlassian's roots as a successful start up.</li> <li>Be the primary contact for local escalation management for the expertise acquired within a product domain.</li> <li>Senior Support Engineer owns Internal and Developer Escalations driving points of friction to resolution, making sure the customer experience is protected.</li> <li>You use your operational experience to identify trends, bring team tactics and contribute to continuous improvement programs.</li> <li>You are a role model of Atlassian values, shaping and inspiring people around them.</li> <li>Provide technical leadership and mentoring for Support Engineers</li> <li>Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis</li> <li>Communication to customer base through necessary means to resolve application issues</li> <li>Help replication and debugging of issues to verify product related bugs</li> <li>Create and curate knowledge-base articles and documentation to help customers self serve</li> </ul> Technical Skills: <ul> <li>Web technologies / Networking</li> <li>SQL</li> <li>Cloud technologies</li> <li>Authentication technology and services (SSO, IdPs, SAML, Oauth).</li> <li>Authorization (access controls, roles, permission) models</li> <li>Scripting / Linux</li> <li>7+ years of experience in Technical Support, Software Services, and system administration for a large end-user community</li> <li>2+ years of experience supporting Enterprise customers</li> <li>Experience with database skills - any expertise to write and update SQL queries</li> <li>Experience with OAuth based authentication, SSL and fair understanding of other authentication mechanisms such SSO/SAML.</li> <li>Experience with APIs and REST calls.</li> <li>An understanding of Network terminologies such as MIB, SNMP, LAN, WAN, TCP/IP, OSI, NAT, DHCP &amp; DNS.</li> <li>Familiarity with Cloud technologies - experience with Atlassian Access and Confluence</li> <li>Experience understanding and supporting Java apps, especially the JVM components</li> <li>Track record deescalating difficult situations with customers, while between tickets and mentoring your team</li> <li>Experience assisting/mentoring other support engineers to grow their technical and troubleshooting skills</li> <li>Support customers over email, phone, and screen-shares.</li> </ul> <a href="https://careers-americas.icims.com/jobs/14019/senior-support-engineer-1/job?mode=apply" target="_blank">Apply for this job</a>

Senior Support Engineer 1

<h1>Senior Support Engineering, Premier On Prem</h1> Support | Remote, Americas | Remote, Remote | San Francisco, United States | Mountain View, United States or Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/13589/senior-support-engineering%2c-premier-on-prem/job?mode=apply" target="_blank">Apply for this job</a> The Premier Support Engineer is apart of our Enterprise Support team, which is focused on providing advanced support and product expertise to our largest customers. This role is a support engineer working on our most important customer accounts and working with global Atlassian team members. You will join a growing team of specialists improving our support capabilities, capacity, and quality for our largest and most sophisticated customers. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $147,600 - $159,900 Zone B: $132,900 - $144,000 Zone C: $122,600 - $132,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. You will be a key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, and building a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging and solving across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life. Are you passionate about collaborating with knowledgeable teams and about providing high-quality service to the world's largest customers? If so, this role could be perfect for you. Apply and become part of our global team of engineers practicing a follow-the-sun methodology with our other offices around the world to deliver the best support possible for our high-priority customers. <ul> <li>5+ years of experience in support, software services, and/or system administration for a large end-user community;</li> <li>Deep understanding of operating systems (e.g. Linux, OS X, and/or Windows);</li> <li>Deep understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, SSL, etc.;</li> <li>Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.);</li> <li>Experience with SQL databases;</li> <li>Experience in critical issue handling;</li> <li>Technology driven;</li> <li>JIra experience is a plus</li> <li>Experience analyzing thread and heap dumps</li> <li>Experience in working with enterprise customers</li> <li>Must be open to occasional weekends</li> <li>Must be able to work 9:00AM - 6:00PM PDT/PST</li> </ul> <a href="https://careers-americas.icims.com/jobs/13589/senior-support-engineering%2c-premier-on-prem/job?mode=apply" target="_blank">Apply for this job</a>

Senior Premier Support Engineer Jira

<h1>Senior Support Engineer</h1> Support | Remote, Americas | Remote, Remote | San Francisco, United States | Austin, United States | Seattle, United States | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15048/senior-support-engineer/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. The candidate must be able to work 9:00 AM - 6:00 PM Pacific time business hours and occasionally during weekends to support business needs. We are looking for customer champion who drives agreement and improvement across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product and team. As part of our Enterprise On-Prem Support team, you will focus on providing advanced support and product expertise to our largest customers and be a senior support engineer working on important customer accounts. You will work with other team members in Atlassian offices globally. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers. You will report to the Manager of the Enterprise On-Prem support team, and perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. You will participate in customer-facing calls communicating progress updates, action plans, and resolution details. <ul> <li>8+ years of experience in Java support, software services, and system administration for a large end-user community</li> <li>Experience with operating systems (e.g. Linux, OS X, and Windows)</li> <li>Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss,) Experience with SQL databases</li> <li>Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL</li> <li>Experience being Subject Matter Expert in multiple Atlassian products </li> <li>Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Synchrony, AWS, Azure)</li> <li>Be a coach to others on how to perform technical, soft skill, and behavioral interviews</li> <li>Be a coach with how to present clear interview feedback for technical, soft skills, and Enterprise Support characteristics in both debriefs and write-ups</li> <li>Communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps</li> <li>Solve complex tickets, summarize cause, recommend solutions and then escalate</li> <li>Be the customer champion by being the voice of the customer</li> <li>Experience in escalation handling Experience working with enterprise customers</li> <li>Be the example that continues to guide until the cause is established with clear plans to resolve the customer issues.</li> <li>Assist your global teammates in driving long-running tickets in your areas of expertise to resolution</li> <li>Challenge others to provide and dig into context and rise to tough occasions</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $121,900 - $152,400 Zone B: $109,700 - $137,100 Zone C: $101,200 - $126,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15048/senior-support-engineer/job?mode=apply" target="_blank">Apply for this job</a>

10 Customer Service Jobs in Oregon