field_remote_option

job_industry

field_job_occupational_field_parents_all

job_organization_name

job_upgrade_is_featured

<h2>The Opportunity</h2>Reporting to the Sr. Director, Digital Products and Services, as the Product Owner-Plasma Donor and Marketing Customer Relationship Platform, you will accountable for leading the CRM (Salesforce platform) for CSL Plasma. You will lead the development and execution of digital initiatives across the CRM portfolio. You will work directly with the CSL business and members of the applications teams, they will ensure the core services products are managed and maintained in a compliant way, though when appropriate can allow flexibility in meeting business needs. You will provide leadership for support of the CRM platform across both CSL and Managed Service Provider resources. You will provide leadership and knowledge expertise in the process at both the global and local level. As a process champion, they will analyze business and technical processes to ensure reduction of risk and exposure on behalf of the CSL I&amp;T organization, and beyond. This is a hybrid role, which offers a combination of an onsite and remote work schedule. #LI-hybrid<h2>The Role</h2>Product Vision &amp; Roadmaps<ul> <li>Collaborate with stakeholders to define and communicate the product vision and strategy.</li> <li>Develop, maintain, and prioritize the product backlog to ensure alignment with business objectives.</li> <li>Create and manage product roadmaps that outline key milestones and deliverables.</li> </ul>Stakeholder Engagement<ul> <li>Act as the primary point of contact for internal and external stakeholders.</li> <li>Gather and analyze customer feedback to identify opportunities for product improvement.</li> <li>Translate business requirements into clear, actionable user stories and acceptance criteria.</li> </ul>Development Collaboration<ul> <li>Work with development teams to ensure clear understanding of requirements and priorities.</li> <li>Participate in sprint planning, daily stand-ups, and retrospectives to guide the agile development process.</li> <li>Address and resolve any blockers affecting the progress of the development team.</li> </ul>Quality Assurance and Performance Monitoring<ul> <li>Define and validate product acceptance criteria to ensure high-quality deliverables.</li> <li>Collaborate with QA teams to conduct testing and resolve any identified issues.</li> <li>Measure and analyze product performance metrics to assess success and identify areas for improvement.</li> <li>Deliver regular updates on product progress, challenges, and achievements to stakeholders.</li> </ul>Market Analysis<ul> <li>Conduct competitive analysis and market research to ensure the product remains competitive and relevant.</li> <li>Stay informed about industry trends and latest technologies.</li> </ul>Resources &amp; Leadership<ul> <li>Lead a team of direct reports to deliver the process/service, potentially including both internal and contract resources.</li> <li>Lead, motivate and manage the team and other associated resources, direct or indirect.</li> <li>Foster and promote strong collaboration within the team, wider IT and the broader business.</li> </ul><h2>Your skills and experience</h2><ul> <li>Bachelor's degree required with a preferred focus in in Business, Computer Science, or related field.</li> <li>8+ years' relevant experience in IT, systems/platform architecture within a life sciences, services company or related consulting firm.</li> <li>Experience leading solution/product technology functions and digital initiatives at a global level.</li> <li>Proven experience in SDLC methodologies (Waterfall, Agile, SCRUM, other).</li> <li>Experience converting business requirements and functional requirements to use cases and user stories with acceptance criteria.</li> <li>Demonstrated ability to engage both technology professionals and business partners to achieve target outcomes.</li> <li>Removes cultural or process barriers to the usage of common components and functionalities.</li> <li>Outstanding ability to influence senior leadership, peers, and other internal and external stakeholder groups, and communicate in a clear, concise and effective manner.</li> <li>Applied experience with <a href="http://Salesforce.com" target="_blank">Salesforce.com</a> (SFDC) development and configuration, internal and external integrations (Informatica ETL and API web services), SQL/PL-SQL procedures and Java framework.</li> <li>Knowledge and skills managing simple to complex analytics through dashboards.</li> <li>Experience with database design concepts, middleware concepts, user interface development, and information security engineering.</li> <li>Familiarity with <a href="http://Salesforce.com" target="_blank">Salesforce.com</a> (SFDC) platform technical limitations and common technical design patterns, integration patterns and business application development patterns.</li> <li>Knowledge of computer system testing/validation required.</li> <li>Excellent problem solving and analytical capabilities with the ability to understand commercial business information, logically structure them into IT elements that build practical solutions, identify root causes of issues, conduct troubleshooting, and perform impact analysis.</li> <li>Project, Resource, and Budget management skills.</li> <li>Excellent written and verbal communication skills.</li> <li>Preferred 7+ Years of working in the Pharmaceutical &amp; Life Sciences industry.</li> <li>Preferred knowledge of Related product certifications (ex: SFDC).</li> <li>Preferred knowledge of SFDC Communities development and/or technical support.</li> <li>Preferred Quality Management System experience.</li> <li>Preferred knowledge of regulations such as 21CFR part 11, 210, 211 and cGMP.</li> </ul>The expected base salary range for this position at hiring is $170,000 - $200,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation and equity.<h2>Our Benefits</h2>CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.Please take the time to review our <a href="https://www.cslbenefits.com/csl/candidates" target="_blank">benefits site </a>to see what’s available to you as a CSL employee.<h2>About CSL Behring</h2>CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about <a href="https://www.cslbehring.com/our-company" target="_blank">CSL Behring</a>.<h2>We want CSL to reflect the world around us</h2>As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about <a href="https://www.cslbehring.com/careers/diversity-and-inclusion" target="_blank">Diversity &amp; Inclusion</a> at CSL.<h2>Do work that matters at CSL Behring!</h2>

CSL Behring

Product Owner - Plasma Donor and Marketing Customer Relationship Platform

<h3> Position Summary </h3> Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you’ll do/Responsibilities The Support Specialist will guide the Epic product specific build regarding scheduling and workflows of providers and patients, including enhancing the support models to achieve successful enhancements, expansion, and ongoing support. Additionally, the Specialist performs analysis of workflows, data collection, report details and other technical issues associated with Epic software. Prepares requirement specifications and provides technical assistance in identifying, evaluating, and configuring systems and procedures that meet user requirements. Review and test new releases and document all outcomes of testing and serve as the support contact for the application. This position has responsibility within all phases of the application implementation including design, build, test, installation, and maintenance of the application. Provide outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care. On an as-needed basis, provide on-site support within the organization. Enterprise Epic Implementation; Primarily remote work with scheduled time onsite with the client. Deloitte has been engaged as an Implementation Partner and will operate with a hands on "Coach and Advise" model of support to the client IT Team. We are looking for experienced team leads to support/coach/advise the Project IT Team with tasks throughout the implementation cycle - Design/Workflows, System Build, Testing, Upgrades, and Activation. Recruiting for this position will end on April 20, 2025. The Team Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care &amp; Life Sciences, Digital Banking &amp; Payments, Investment &amp; Wealth Management, Insurance, Telecom, Media, and Energy &amp; Resources. Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization. Required Qualifications <ul> <li>Must have a current Epic Certification (Orders, ClinDoc, or ASAP)</li> <li>6+ years of recent experience on Epic Support &amp; Maintenance</li> <li>Experience in application design, workflows, build, troubleshooting, testing, and support</li> <li>On-call responsibilities for evenings and weekends on a rotating schedule</li> <li>Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience</li> <li>Role is remote</li> </ul> Preferred Qualifications <ul> <li>Hospital or Clinic operations experience</li> <li>Additional Epic Certifications</li> <li>ITIL process knowledge</li> </ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,875 to $130,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

2 Customer Service Jobs in Miami, FL, USA