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Job Description Who We Are: We’re Aspire and FieldRoutes, the leading SaaS providers for the landscaping, commercial cleaning, pest control, and lawn care industries and proud members of the ServiceTitan family since 2021. Our cloud-based business management systems automate all aspects of field service operations for enterprise and small to medium-sized businesses which enables our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platforms and customer base while maintaining our collaborative, tight-knit culture. What We’re Looking For: As a Client Support Specialist, you’ll be responsible for resolving client issues as reported through the formal ticketing system, emails, forums, and phone calls. The position requires a full understanding of the software platform and a superb ability to communicate functionality with clients. Reporting to the Manager of Customer Support, you’ll be part of the team where you’ll identify and provide solutions to client challenges in a dynamic and fast-paced environment. You’ll be responsible for ensuring that we consistently exceed clients’ expectations and anticipate their future needs. What You’ll Do: <ul> <li>Respond to client issues, which may require troubleshooting, training, or other assistance.</li> <li>Provide first-level troubleshooting of client issues to pinpoint causes, establish reproducible conditions, and clearly and succinctly document scenarios.</li> <li>Follow established procedures for ticket management which includes prioritizing, resolving, and documenting client issues.</li> <li>Work independently to test client-identified software bug fixes and enhancements prior to notifying clients of release.</li> <li>Provide timely feedback on product design and functionality issues.</li> <li>Maintain clear, concise communication with clients and within the organization.</li> <li>Minimal travel is expected.</li> </ul> What You’ll Need: <ul> <li>Minimum 1 years of experience in Customer service, client-facing or account management roles, SaaS preferred but not required.</li> <li>Good communication skills working with all levels of an organization. </li> </ul> <ul><li>Experience with Jira and Salesforce or other issue reporting and tracking systems is a plus.</li></ul> Where You’ll Work: Position is fully remote; however, there are office locations across the United States. Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $40,400 USD - $54,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Client Support Specialist

As a Customer Support Principal, you'll be a strategic resource who is responsible for facilitating workflow between Customer Support and other departments, ie. PTG, to prioritize issues and enforce operational level agreements. You’ll be the highest level of subject matter expertise not only on the product, but also on Support processes and customers, allowing you to effectively represent Support as needed with other departments. You’ll navigate highly escalated or complex issues and proactively surface trends to leadership. As an expert you will regularly provide coaching and guidance to tenured resources and proactively consider continuous improvement initiatives. You will regularly coordinate with various resources across Support and other areas of the business on projects, product enhancements, challenges, and goals. What you'll do: <ul> <li>Represent Support as the liaison with PTG, ensuring effective filing and prioritization of defects as well as enforcing OLAs.</li> <li>Assume ownership to oversee Yodlee cases, defects, and meetings.</li> <li>Respond to complex tickets, assisting the team or taking ownership of advanced cases. </li> <li>Provide subject matter expertise for EAPs, preparing Customer Support for new functionality and identifying risks. </li> <li>Author and edit Knowledgebase content using KCS methodologies. </li> <li>Capture case trend data to assist in creating NFRs or business cases to reduce costs. </li> <li>Report service incidents or requests to internal groups, acting as a customer-facing liaison. </li> <li>Stay updated on product changes and rapidly learn new product functionalities. </li> <li>Be responsible for customer issues, collaborating across teams to ensure flawless service integration. </li> </ul>What you'll bring: <ul> <li>4-6 years of experience using, supporting, or consulting on Blackbaud Financial Edge software.</li> <li>Have an accounting background or experience, such as an Accounting degree, experience as accountant or bookkeeper, experience with accounting concepts, or experience with accounting softwares such as Quickbooks, Financial Edge, etc. </li> <li>Are skilled in diplomacy and tact when dealing with diverse individuals. </li> <li>Rapidly learn new concepts and ideas. </li> <li>Ask critical, insightful questions to facilitate problem-solving. </li> <li>Act as a calming influence in tense situations, providing direction and guidance. </li> <li>Integrate unrelated information to develop creative, strategic approaches. </li> <li>Accurately predict behaviors using keen insight into others. </li> <li>Work effectively in continually changing environments. </li> <li>Quickly identify key issues for important decisions. </li> <li>Anticipate obstacles and take timely steps to minimize impact. </li> <li>Create long-term strategies that anticipate customer needs. </li> <li>Have familiarity using or supporting Yodlee or other third-party financial aggregators used for bank feeds and credit card feeds preferred.</li> <li>Understand or have familiarity with APIs (Application Programming Interface) preferred.</li> </ul> #LI-REMOTE Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Blackbaud

Financial Edge NXT Customer Support Principal

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Travel Percentage Up to 25% Job Shift Day Job Category Sales <h2>Description</h2> Job Summary: Responsible for leading AAON’s customer service, warranty, and order-entry teams, ensuring exceptional support experience for our independent sales representatives and their customers. Also responsible for developing customer service procedures, implementing customer satisfaction strategies, and evolving AAON’s warranty program with a strategic focus on cost control and risk mitigation. Essential Job Duties and Responsibilities: <ul> <li>Leads and manages the daily operations of the customer service, warranty, and order entry-teams.</li> <li>Develops and implements customer service policies, procedures, and standards to ensure a consistently high-quality customer experience.</li> <li>Oversees all aspects of the warranty claims process, ensuring timely and accurate resolution while minimizing financial exposure and identifying opportunities for product and process improvements.</li> <li>Monitors customer service and warranty metrics (e.g., response time, resolution rate, satisfaction scores) and identifies opportunities for improvement.</li> <li>Interacts directly with customers and reps to resolve escalated customer concerns or complex issues to ensure prompt and effective resolution.</li> <li>Collaborates with internal teams (e.g., Sales, Operations, Engineering, Quality, Technical Support) to resolve customer issues, improve cross-functional workflows, and translate warranty data into actionable insights that enhance profitability and drive long-term performance improvements.</li> <li>Coaches and develops team members, providing ongoing development opportunities to enhance team capabilities while driving continuous improvement across all functions.</li> <li>Analyzes customer feedback and data to identify trends, root causes, and improvement opportunities, and proposes plans to address issues.</li> <li>Prepares and presents regular reports on customer service performance and warranty metrics to senior leadership.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: Bachelor’s degree in Business Administration, Communications, or related field (or equivalent experience), and 10+ years’ experience in customer service and/or warranty, including at least 3 years in a leadership role. Knowledge, Skills, and Abilities: <ul> <li>Passion for customer service and commitment to delivering outstanding service and building long-term customer relationships.</li> <li>Working knowledge of warranty programs and practices.</li> <li>Demonstrated leadership and problem-solving skills.</li> <li>Proven track record of improving customer satisfaction and operational efficiency.</li> <li>Excellent communication, interpersonal, and conflict-resolution skills.</li> <li>Strong organizational skills and attention to detail.</li> <li>Experience with customer service software and CRM platforms.</li> <li>Ability to multitask, prioritize, and adapt in a dynamic environment.</li> </ul> Work Environment: <ul> <li>Primarily works in an office environment.</li> <li>Periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> <li>Travels occasionally as needed.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Aaon

Manager, Customer Service and Warranty

Job Description: Job Description The APAC Corporate Treasury Trade Support associate will be the front to back contact as it relates to trade structure and process flow within the APAC region. The candidate will be responsible for researching and aligning the various activities performed in the region. Alignment and implementation of activities will be driven by the Treasury Trade Control Single Process Inventory (SPI) and regional regulations and guidelines. The candidate will create and implement an action plan for activities needing migration and will perform such activities thereafter. Such activities in scope for alignment, but not limited to, are metric reporting, trade validation, reconciliations, reporting, end of day controls, trade amendments and new product reviews/approvals. The front to back understanding of the APAC support structure will be required in order for the candidate to sustain the level of customer service required by the APAC Front Office as well as to provide the OpEx/Change team with the needed capabilities required in the region. This role requires the candidate to be flexible in the work performed as the role is comprised of analysis of the activities needed but also performance of such activities once initial review and implementation occur. The candidate must be a self-starter and have the ability to work closely with Front Office, Back Office and other stakeholders to investigate and resolve the needs of the APAC region. The candidate will need to have a high sense of urgency and ability to multi-task and communicate effectively. Responsibilities: •Research and implement activities performed within the APAC process within Treasury Trade Control • Understand Front-to-back APAC support needs and communicate to the OPEX/Change regarding the needed capabilities •Timely and accurate management of trade validation and substantiation • Perform reconciliations and event monitoring for in scope trades. • Perform trade maintenance as required (e.g. lifecycle events, amendments) and ensuring trades feed to downstream systems as expected • Dealing with trade queries – work closely with Front Office, Back Office and other stakeholders to investigate and resolve trade booking issues, breaks and/or failed trades • Perform basic trade analytics to resolve trade queries • Production of daily reports – distribute daily reports to the Trading desk, Business Partners and Senior Management (requiring a high level of attention to detail) • Resolve queries – Investigate any issues raised to the team, liaising with Front Office, Back Office, Finance and/or the client as necessary. • Build and maintain relationships across senior business leads and support partners • Involvement in a broad range of initiatives across multiple platforms driven by both the Business and Trade Control and work to ensure they are effectively implemented and delivered as per the requirements • Metrics management and reporting to supervision/FO Requirements: • Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner • Excellent communications skills and ability to present to an audience • Ability to multi-task and manage time wisely • High Attention to Detail • Ability to work under pressure in a team environment • Ability to liaise with all levels of the firm and people with different experiences and backgrounds • Sense of urgency and understanding of break escalation • Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate Other qualifications: ∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions ∙ Excels in working among diverse viewpoints to determine the best path forward ∙ Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner ∙ Commitment to challenging the status quo and promoting positive change. ∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base ∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Bank of America

Vice President, Global Corporate Treasury Trade Support, Global Markets Operations

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview Join our team as a day shift, full-time, Desktop Support Tech in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better <ul><li> Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. </li></ul> <ul><li> People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. </li></ul> <ul><li> Make Healthcare Better: We use advanced technology to support our team and enhance patient care. </li></ul> Get to Know Your Team: <ul><li>Hillcrest HealthCare System (HHS) is comprised of three hospitals in Tulsa and five regional hospitals, including Hillcrest Medical Center, Hillcrest Hospital South, Tulsa Spine &amp; Specialty Hospital, Hillcrest Hospital Claremore, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor, Bailey Medical Center of Owasso. Hillcrest also provides comprehensive primary and specialty care services through Utica Park Clinic and Oklahoma Heart Institute.</li></ul> Responsibilities <ul> <li>The position for a Desktop Support Technician who works as a self-starter. </li> <li>The positions requires in depth technical knowledge and expertise. </li> <li>Uses best practices and knowledge of business process to improve I.T. services and user experience. </li> <li>Solves complex problems; trouble shooting skills, optimize systems, takes new perspective in identifying solutions. </li> <li>Ability to Support Windows 10/11, Microsoft Exchange/Outlook Client, Microsoft Office Products, Laptop Backup and Encryption, Mobile Iron, Citrix, knowledge of SCCM. </li> <li>Able to do Remote support, Basic Understanding: Active Directory, WINS, DNS, LAN/WAN, TCP/IP, VPN and DHCP, IOS and Android devices and network printing.</li> </ul> Qualifications Job Requirements: <ul><li> Minimum of one year experience in Information Systems / Network Administration.</li></ul> Preferred Job Requirements: <ul> <li>MCP certification</li> <li> Associates' degree in Information Systems / Computer Science or equivalent technical training.</li> </ul>

Hillcrest Medical Center

Desktop Support Tech

The OpportunityResponsible for preparing the donor, donor area and equipment for the pheresis processors.You will report to the Assistant Center Manager.The Role<ul> <li>Prepares the autopheresis machine for the pheresis process. </li> <li>Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. </li> <li>Disconnect the donor when the process is complete. </li> <li>Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. </li> <li>Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. </li> <li>Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. </li> <li>Alerts Group Leader or Supervisor of donor flow issues. </li> <li>Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). </li> <li>Understand the policies and procedures associated with hyper immune programs at the center if applicable. </li> <li>Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety &amp; Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. </li> <li>Maintain confidentiality of all personnel, donor and center information. </li> <li>May be cross-trained in other areas to meet the needs of the business. </li> <li>Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. </li> <li>Perform job-related duties as assigned. </li> </ul>Your skills and experienceEducationHigh school diploma or equivalent required Experience <ul> <li>Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience</li> <li>Will perform basic math calculations</li> </ul>Working Conditions (physical &amp; mental requirements) <ul> <li>Understand, remember and apply oral and/or written instructions</li> <li>Understand and follow basic instructions and guidelines</li> <li>Must be able to see and speak with customers and observe equipment operation. </li> <li>Occasionally perform tasks while standing and walking up to 100% of time </li> <li>Reach, bend, kneel and have high level of manual dexterity </li> <li>Occasionally be required to lift and carry up to 25 pounds</li> <li>Fast paced environment with frequent interruptions</li> <li>Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas</li> <li>Required to work overtime and extended hours to support center operational needs</li> </ul><h2>Our Benefits</h2>For more information on CSL Plasma benefits visit <a href="https://cslbenefits.com/cslp" target="_blank">https://cslbenefits.com/cslp</a>.<h2>About CSL Plasma</h2>CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about <a href="https://www.cslplasma.com/about-csl-plasma" target="_blank">CSL Plasma</a>.<h2>We want CSL to reflect the world around us</h2>As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about <a href="https://www.csl.com/careers/inclusion-and-belonging" target="_blank">Inclusion &amp; Belonging</a> at CSL.<h2>Do work that matters at CSL Plasma!</h2>

CSL Behring

Customer Service - Donor Support Technician

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Global Information Security helps to assess threats and provide scalable and flexible solutions to actively manage these threats and specific risks to the Bank. The Business Support Manager will be part of the APAC GIS COO team providing operational and delivery expertise with a focus on strategy, financials, driving information security awareness and rigor to meet business requirements and goals, while addressing the agreed risk tolerances of the business environment. The successful candidate will be able to work both individually and as part of a team, bringing an organized and disciplined, but creative and energetic enthusiasm to building a best-in–class organization. Responsibilities <ul> <li>Execute responsibilities covering Business Management, Resource &amp; Finance Management and Process Improvements</li> <li>Act as Operational Excellence champion in the region and work closely with the Process Excellence team and senior GIS leaders to facilitate the execution of the Enterprise Process Management Policy</li> <li>Support global and regional ad-hoc/project-based initiatives in execution</li> <li>Analyze and identify gaps for in-region execution of processes and controls with GIS functional teams; ensure remediation of any controls gaps linked to in-region execution</li> <li>Facilitate strategic level discussions under the guidance of the Regional Information Security Office (RISO) leadership team to achieve organizational outcomes</li> <li>Provide regular management business updates on actions plans aligned to strategic goals</li> <li>Be flexible, demonstrate desire to learn and to be able deal with ambiguity and uncertainty.</li> <li>Build effective, capable teams through continuous technical training, coaching and leadership development</li> </ul> Required Skills <ul> <li>A seasoned business manager with exceptional communication skills, attention to detail, and a drive to make time, information, and decision-making more effective.</li> <li>Comfortable in translating complex technical details into simplified presentation proposals to communicate and gain approvals from senior leadership or business representatives;</li> <li>You have experience with a wide range of business management activities and initiatives including but not limited to finance/budgets, key MI metrics and status reporting, stakeholder and internal/external presentations and reporting</li> <li>Ability to work with stakeholders in business and technology groups who are based in various locations as required by the projects;</li> <li>Be assertive, inquisitive, and creative to assure timely outcomes whilst maintaining humility, maturity, and situational sensitivity.</li> <li>You are able to work independently and as part of a team to tight deadlines and changing priorities</li> <li>You will have had exposure to regulatory frameworks and risk management concepts and have ideally supported business continuity management in a technology environment</li> <li>Strong project management, multitasking and organizational skills with enhanced knowledge on productivity suites (e.g. MS Office tools, Confluence, JIRA etc)</li> <li>Applicable knowledge of enterprise cybersecurity policies, regulations and security frameworks.</li> <li>Certifications in Project Management and/or information security highly desirable</li> </ul>

Vice President, Business Support Manager, Chief Operating Office, APAC Global Information Security

Job Description: Essential Job Functions: <ul> <li> We are seeking a highly skilled Customer Service Representative with experience in financial services, insurance, banking, or investments. This role involves providing exceptional customer support, processing account updates, handling inquiries, and ensuring compliance with FINRA regulations. Key Responsibilities </li> <li>Provide inbound customer service support, addressing complex inquiries and escalating cases as needed.</li> <li>Research and resolve customer inquiries in a timely and professional manner.</li> <li>Perform account updates, maintenance, and documentation to ensure accurate records.</li> <li>Process and distribute incoming and outgoing mail for multiple clients per service level agreements.</li> <li>Perform data entry and reconcile documents to maintain up-to-date information.</li> <li>Collaborate with team members, management, and customers to resolve service-related issues.</li> <li>Support escalation processes, service recovery efforts, and customer feedback remediation.</li> <li>Review and recommend improvements to procedures and workflows to enhance efficiency.</li> <li>Assist with training and mentoring less experienced staff.</li> <li>Provide Quality Assurance (QA) support, including enhanced QA reviews for FINRA-registered associates handling variable investment transactions.</li> <li> Qualifications Required: </li> <li>Bachelor’s degree in a related field (preferred).</li> <li>Customer service experience in financial services, insurance, investments, or banking.</li> <li> Active FINRA Series 6 or 7 certification (or U5 status within the 2-year FINRA window, in good standing).</li> <li>Experience working with organizational functions, personnel, and customer support tools.</li> <li>Proficiency in using help desk software, fax machines, and telephone systems.</li> <li>Preferred:</li> <li>Strong analytical and problem-solving skills.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to work independently and follow written/oral instructions.</li> <li>Experience with Lean/Six Sigma methodologies (certification preferred).</li> <li>Work Environment</li> <li>Remote (USA)</li> <li>Standard working hours: Monday to Friday, 8:00 a.m. – 8:00 p.m. CST (8-hour shifts).</li> </ul> If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. <a href="https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&amp;ProductType=OnlineApplicant&amp;SubType=PG" target="_blank">Postings link</a> Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via <a href="#">email</a>. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available <a href="https://nam12.safelinks.protection.outlook.com/?url=https://careers.dxc.com/global/en%23fraud_warning&amp;data=05%7c01%7cjhanda%40dxc.com%7cdfc9200ee54a4a2cbd1e08dbecc892f9%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c638364118427715875%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&amp;sdata=s0zVysf9f4QibEs/xNc7yE0vzT4Ae61CRppkSzWUOGw%3D&amp;reserved=0" target="_blank">here</a>.

DXC Technology

Insurance Customer Support / FINRA Certified (USA Remote)

Acuren

UAV Operations Support SME

At ConsumerAffairs, we’re on a mission to help consumers make smarter buying decisions by collecting real stories from real people. As a Telephone Customer Feedback Specialist, you'll conduct phone interviews with customers of top-rated brands to capture their experiences—both good and bad. These reviews help other consumers navigate major life purchases.This is not a sales role. It’s a people-first position where listening, empathy, and clear communication are the most important skills. You’ll also use AI-powered tools to help streamline your workflow, so being curious and tech-comfortable is required.What You’ll Do:<ul> <li> Conduct professional, phone-based interviews with customers to collect detailed feedback </li> <li> Navigate conversations with empathy and tact—even when customers are frustrated or emotional </li> <li> Maintain high levels of accuracy and quality in every review </li> <li> Manage your daily call volume, reporting, and performance goals with independence </li> <li>We’re looking for AI Natives—people who are curious, tech-comfortable, and always thinking about how to work smarter.</li> </ul> What We’re Looking For:<ul> <li> 1+ year of experience in a customer support, call center, or phone-based role </li> <li> Strong verbal communication skills and the ability to build rapport quickly </li> <li> Resilience and emotional maturity—you're calm under pressure and take feedback well </li> <li> Detail-oriented, organized, and comfortable managing your own metrics </li> <li> Curious and tech-friendly—you’re open to learning and using AI tools </li> </ul> <ul> <li>Health Care Plan (Medical, Dental &amp; Vision)</li> <li>Retirement Plan (401k)</li> <li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li> <li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li> <li>Family Leave (Maternity, Paternity)</li> <li>Short Term &amp; Long Term Disability</li> <li>Hybrid Schedule</li> <li>Free Food &amp; Snacks</li> </ul>

138 Customer Service Jobs in Jenks, OK, USA