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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary: As the Senior Analyst, Client Benefits, you will champion the strategic documentation, coding, and deployment of our client's prescription benefit plan designs. You will be seen as a client problem-solver and will bring innovation solutions for high-profile clients.You will accomplish this by:• Building relationships with key client partners through a consultative approach to understand client benefit plan design needs• Translating client needs and requirements to internal CVS Health teams such as Benefits Coding and Quality Analysis• Providing timely communications to provide status updates and make decisions relative to client benefit setupYour success will be driven by exceeding client satisfaction score targets as well as working towards reduced service warranty payments to clients. Your healthcare industry knowledge in the areas of Benefits Coding, Formulary Management, Drug Utilization Management, and Reimbursement and Claims Adjudication will also contribute to your success. In this role, you will operate in a fast-paced environment with tight deadlines so your ability to operate autonomously and make key decisions is imperative. The contributions you will make as a Senior Analyst, Client Benefits will position CVS Health as a leader in client satisfaction and service in the Pharmacy Benefit Management marketplace.**This is a hybrid role and requiring on-site presence at least 2 times per week where applicable**Required Qualifications: • 5 or more years of experience in benefit plan design/coding/testing/account management, or related field • Willingness and Ability to Travel up to 10% for client support if neededEducation: • Bachelor’s degree preferred but not required, equivalent work experience may be considered.Pay RangeThe typical pay range for this role is:$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">Benefits | CVS Health</a>We anticipate the application window for this opening will close on: 02/17/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Client Services - Senior Analyst

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Develops, assesses, and facilitates complex care management activities for primarily physical needs members to provide high quality, cost-effective healthcare outcomes including personalized care plans and education for members and their families.<ul> <li>Evaluates the needs of the member, barriers to accessing the appropriate care, social determinants of health needs, focusing on what the member identifies as priority and recommends and/or facilitates the plan for the best outcome</li> <li>Develops ongoing care plans / service plans and collaborates with providers to identify providers, specialists, and/or community resources to address member's unmet needs</li> <li>Identifies problems/barriers to care and provide appropriate care management interventions</li> <li>Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services</li> <li>Provides ongoing follow up and monitoring of member status, change in condition, and progress towards care plan / service plan goals; collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / unmet needs</li> <li>Provides resource support to members and care managers for local resources for various services (e.g., employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans, as appropriate</li> <li>Facilitate care management and collaborate with appropriate providers or specialists to ensure member has timely access to needed care or services</li> <li>May perform telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources</li> <li>Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators</li> <li>Provides and/or facilitates education to members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits</li> <li>Provides feedback to leadership on opportunities to improve and enhance care and quality delivery for members in a cost-effective manner</li> <li>Other duties or responsibilities as assigned by people leader to meet business needs</li> <li>Performs other duties as assigned</li> <li>Complies with all policies and standards</li> </ul>Must live in NY, with NY RN, and have the ability to obtain additional state licenses.Education/Experience: Requires a Degree from an Accredited School of Nursing or a Bachelor's degree in Nursing and 2 – 4 years of related experience. License/Certification:<ul><li>RN - Registered Nurse - State Licensure and/or Compact State Licensure required</li></ul>Pay Range: $55,100.00 - $99,000.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Oklahoma Complete Health

Care Manager (RN)

Amazon

ML Quality Process Lead - Japanese, Customer Engagement Technology

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The Customer Success Advocate II is a customer-facing role that ensures our small and medium-sized customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers’ perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. <h2>The Main Responsibilities</h2> • Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay &amp; Renew), reinforce ecosystem hand-offs, and empower customers to self-serve • Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metrics • Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates • Know the Lumen portfolio offerings well enough to recognize a potential opportunity for expansion and ask appropriate questions to further qualify the opportunity, partnering closely with sales • Implement revenue management practices, driving accountability and alignment of our operations and financial goals; revenue retention and growth strategies which include value realization, renewal execution, risk management and customer growth/expansion • Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts; handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans) • Partner with sales, delivery &amp; support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes • Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit margins <h2>What We Look For in a Candidate</h2> • Experience: 3+ years customer success or account management experience • Education Level: Bachelor's Degree or equivalent work experience • Experience working with and supporting enterprise customers, evaluating, and responding to needs with empathy and integrity • Excellent communication and interpersonal skills with ability to build relationships within customer accounts • Ability to proactively problem solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf • Technical aptitude to learn data networking technologies, products, and features • A high level of accuracy and attention to detail with good organizational capabilities • Ability to interpret customer data points and insights, prioritize and respond accordingly • Prioritize and manage multiple workstreams and task lists with strong time management skills • Ability to quickly learn various software, web-based platforms, and systems in accessing data • Working knowledge of MS Office suite <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $54,579.00 - $72,765.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $57,309.00 - $76,409.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $60,039.00 - $80,042.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> #LI-JB1 <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 337333 Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/21/2025

CenturyLink

Customer Success Advocate II

ML Quality Process Lead - Portuguese, Customer Engagement Technology

See yourself at Twilio. Join the team as our next Personalized Support Engineer Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help<a href="https://customers.twilio.com/" target="_blank"> companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports<a href="https://www.twilio.com/company/diversity" target="_blank"> diversity, equity &amp; inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job The Personalized Support Engineer (PSE) is a member of the Global Personalized support team supporting our top tier customers. They are responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.) The Global PSE team advocates for our TAMs’ customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue. This position requires working in a shift, APAC 0630-1530 IST and EMEA - 1300-2200 IST. We work 5 days a week, and could include one or both weekend days. (Tue-Sat, Sun-Thur, Mon-Fri etc) Responsibilities: In this role, you will: <ul> <li>BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.</li> <li>WEAR THE CUSTOMER SHOES: Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.</li> <li>EMPOWER OTHERS: Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.</li> <li>RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs).</li> </ul> Qualifications: Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Fluent in English language (both oral and written)</li> <li>4+ years’ experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions.</li> <li>Experience working with top tier customers.</li> <li>Supporting customers with service level agreements (SLAs) of 3 hours or less, utilizing a ticket system such as Zendesk.</li> <li>Excellence in task prioritization and evaluation of situational urgency.</li> <li>Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.</li> <li>Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.</li> <li>Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.</li> </ul> Desired: <ul> <li>Previous exposure or knowledge of Twilio products </li> <li>Experience working with JIRA, Confluence, Airtable and other project tools.</li> <li>Skilled in troubleshooting network connectivity issues</li> <li>Prior telecom (Carrier, SIP, PBX) including reviewing PCAPs/using Wireshark or messaging platform experience.</li> </ul> Location <ul> <li>India</li> </ul> What we offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://www.twilio.org/impact-fund/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank"> please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Twilio

Personalized Support Engineer 3

<h2>DESCRIPTION</h2> The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers and sellers at Amazon. A strong track record of customer centered support and a high level of ownership is required for the role. An SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat, and email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. 1. Requirement of high-speed internet: minimum 25Mbps speed 2. Employees are required to work from a dedicated area within the home (the work space). 3. The work space must provide audible and visual isolation from other occupants such that the computer screen is not visible, conversations are not audible to other occupants of the home, and background noise is not audible to Selling Partner 4. Should have internet and power back up in case of connectivity/power outages. Key job responsibilities 1. Comfortable working in a dynamic contact center environment with the flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills. 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively. 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes the Selling Partner’s needs, then provides appropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals. 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service. 8. Actively seeks solutions through logical reasoning and data interpretation independently. 9. Ability to effectively communicate with other internal departments to jointly resolve inquiries and relay the information to the selling partner in a clear and concise manner. 10. Fosters a positive and cooperative team environment, focusing on strengthening the team knowledge base to improve overall performance. 11. Demonstrates Enthusiasm for learning and commitment to continuous improvement. <h2>BASIC QUALIFICATIONS</h2> - 1. High school Graduate - 2. Fluent in English and Korean Language with written and verbal communication skills - 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel) - 4. Typing skills of 30 words per minute with an accuracy of 93% - 5. Must have (or be able to obtain prior to start) high speed internet with up to 10Mb download and 5Mb upload This must be hardwired to your computer via Ethernet Cable (not provided). - 6. Must have a dedicated private workspace, free of distractions and noise. Access to your work area by non-Amazon individuals is strictly prohibited <h2>PREFERRED QUALIFICATIONS</h2> - 1. 1+ years of customer service experience with 6months+ working in a Phone or chat B2B or Technical customer service environment. - 2. Business acumen in areas of e-commerce and retail is advantageous. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $64,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Korean Selling Partner Support Associate, SP-Support

Utica Park Clinic

Generous Package + Supportive Team: Cardiothoracic Inpatient/Outpatient Opportunity at OHI

JOB DUTIES AND RESPONSIBILITIES: <ul> <li> Utilizing their knowledge, skills and abilities the CPRSS will: <ol> <li>Teach and mentor the value of every individual’s recovery experience.</li> <li>Model effective coping techniques and self-help strategies.</li> <li>Assist service recipients in articulating personal goals for recovery.</li> <li>Assist service recipients in determining the objectives needed to reach his/her recovery goals.</li> </ol> </li> <li> Utilizing ongoing training the CPRSS may:</li> </ul> <ol><li> <ol> <li>Proactively engage consumers and possess communication skills/ability to transfer new concepts, ideas and insight to others.</li> <li>Assist in setting up and sustaining self-help (mutual support) groups.</li> <li>Support consumers in using a WRAP – Wellness Recovery Action Plan.</li> <li>Utilize and teach problem solving techniques with consumers.</li> <li>Teach consumers how to identify and combat negative self-talk and fears.</li> <li>Support the vocational choices of consumers and assist him/her in overcoming job-related anxiety.</li> <li>Assist in building social skills in the community that will enhance quality of life. Support the development of natural support systems.</li> <li>Assist other staff in identifying program and service environments that are conducive to recovery.</li> <li>Attend treatment team and program development meetings to ensure the presence of the consumer voice and to promote the use of self-directed recovery tools.</li> </ol> </li></ol> <ul> <li>Possess knowledge about various mental health settings and ancillary services (i.e., Social Security, housing services and advocacy organizations).</li> <li>Maintain a working knowledge of current trends and developments in the mental health field by reading books, journals and other relevant material.</li> <li>Attend continuing education assemblies when offered by/approved by Grand Lake Mental Health Center, Inc.</li> <li>Develop and share recovery-oriented material with other CPRSS’s approved at consumer specific continuing education trainings.</li> <li>Serve as a CPRSS by:</li> </ul> <ol><li> <ol> <li>Providing and advocating for effective recovery-oriented services.</li> <li>Assist consumers in obtaining services that suit that individual’s recovery needs.</li> <li>Inform consumers about community and natural supports and how to utilize them in the recovery process.</li> <li>Assist consumers in developing empowerment skills through self-advocacy.</li> <li>Facilitate wellness activities, groups and individual sessions to promote healthy living.</li> </ol> </li></ol> <ul><li>CPRSS are encouraged to develop specific competencies which will enhance their work skills and abilities. Identified tasks include (but are not limited to):</li></ul> <ol><li> <ol> <li>Pursue Wellness Coach Certification</li> <li>Becoming a trained facilitator of Wellness Recovery Action Plan (WRAP).</li> <li>Pursue Certified Behavioral Health Case Management Level I when/if qualified</li> </ol> </li></ol> <ul> <li>Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.</li> <li>Employee must be willing and able to perform all job related travel normally associated with this position.</li> <li>Participates in staff meetings.</li> <li>Must be willing to submit ODMHSAS Code of Ethics and Training Application, be approved by ODMHSAS to attend such training and meet ODMHSAS requirements before employment begins.</li> <li>Regular and predictable attendance is an essential job requirement.</li> <li>Must meet “satisfactory” expectations at any scheduled job performance evaluation.</li> <li>Quality of work will be evaluated through training, skill, or special purpose. Must be competent and adequate.</li> </ul> Must perform the specific job duties as listed above to meet position expectations. In addition, must possess skill in working cooperatively and effectively with clients, staff, management and other professional groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively; both orally and in writing. EDUCATION AND EXPERIENCE: High School Diploma or equivalent and must be in recovery from a behavioral health and/or substance abuse disorder or nicotine recovery. One year of experience and participation in local or national consumer advocacy or knowledge in mental health recovery, preferred. An expectation of core competencies in relation to individuals with co-occurring disorders.

GRAND Mental Health

Certified Peer Recovery Support Specialist

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The Customer Success Advocate Sr is a customer facing role aligned to our Inside and Mid-Market Customer Segment. Revenue retention for the Inside/Mid-Market customer base will be at the forefront of this role, along with strict adherence to activity metrics to ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also require the successful individual have the ability to act in a mentor/leadership capacity, and ensure they are prepared to actively engage and participate to solidify and grow those skills. <h2>The Main Responsibilities</h2> <ul> <li>Subject Matter Expertise - Act as a subject matter expert on a specific topic or process and provide insight and review for the team members, including specific opportunities to present in regional and all hands discussions and to leadership. This SME responsibility would be documented and reviewed with leadership as part of performance.</li> <li>Mentor/Training/Coaching Expectations – The Customer Success Advocate Sr will participate in an active mentorship either on their own team or peer team for new hires and/or select Customer Success Advocates. Assignment as mentor would be documented and reviewed with goals and expectations to gauge effectiveness. Training opportunities will be presented to the Customer Success Advocate Sr to advance presentation and growth for both the individual and team members. </li> <li>Project Based Activity - Engagement in an ad hoc project(s) as required to showcase analytical and or ability to provide valuable feedback to CS ecosystem or leadership. </li> <li>Account Based Activity - Lead CS Engagement on a high interaction account (DSR, for example) that requires daily intervention, meetings, customer, and sales facing requests, etc.</li> <li>Handles highly complex renewal and upgrade / upsell opportunities and other requests with little to no input or assistance from management or peers.</li> <li>Completes all required training activity in a timely manner without additional follow up</li> <li>Escalation Management as part of individual base of accounts or team when additional assistance is required </li> <li>Timely manage all activity parameters (i.e., Gainsight) to ensure Customer Success objectives are clearly met. Utilize health indicators to proactively address relevant issues with customers. </li> <li>Complex account base mix – The Customer Success Advocate Sr will have responsibility for accounts that require higher touch/complexity level (i.e., accounts billing &gt;10K will be scaled toward Customer Success Advocate Sr, while Inside accounts will be fewer)</li> <li>Implement Customer Success Plans and Identify and qualify opportunity for expansion with partnership with Sales as necessary</li> <li>Implement Revenue Retention and growth strategies and execute repeatable, consistent renewal and MAC methodology, month over month </li> <li>Manage risk to Customer’s success by identifying root causes and protect revenue by churn and disconnect mitigation, timely rerate/renewal of expired contracts, as well as billing credit mitigation </li> </ul> <h2>What We Look For in a Candidate</h2> 5+years of customer success or account management experience Experience managing Inside and/or Mid-Market accounts Ability to manage accounts end-to-end without intervention from Sales counterparts (i.e., CS Only accounts) Ability to meet stated targets (Retention, MRR, Write-down, Gainsight activity) consistently Ability to manage a robust funnel of Retention, Product Migration, and MAC opportunities; as well as keeping funnel managed and cultivated month over month Education: Bachelor’s degree in related field (Marketing, Sales, Business Admin, Communications, Telecom, etc.) or commensurate experience <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $62,843 - $83,790 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $65,993 - $87,980 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $69,132 - $92,169 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> #LI-JB1 <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 337390 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/25/2025

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