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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: What would you like the power to do? At Bank of America, we ask this question every day of all those we serve. It is at the core of how we live our values, deliver our purpose, and achieve responsible growth. This is an opportunity to join a fast paced team with a huge focus on world class client experience. You can look forward to service, advice, support and manage portfolio of Global Treasury Services MNC, FI and Middle Market clients by providing professional, courteous and high quality customer service in all aspects of domestic, international, trade and cash management services. We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier. We’re also delivering an industry-leading employee experience by investing in operational excellence driven tech that simplifies your workflows, offering exceptional learning experiences, implementing local and global ESAT initiatives, etc So, What would you like the power to do? Responsibilities: Work with Team, Business Partners and Clients to provide and promote quality service resolutions: <ul> <li>Handhold complex and critical Trade transactions for key clients and day to day servicing queries of clients.</li> <li>Investigate and resolve Trade enquiries in a timely/ accurate manner in accordance with service levels.</li> <li>Single point of contact for compliance / regulatory follow-ups, enable resolution of client queries in line with regulatory requirements.</li> <li>Work with team, business partners and clients to provide and promote quality service solutions.</li> <li>Provide consistent service and keep clients informed on status of all outstanding enquiries.</li> <li>Minimize queries flow to trade operations team and provide proactive training / advisory services to clients to minimize input defects and enable faster turn-around.</li> <li>Periodic analysis of client enquiry statistics to identify trends and recurring issues.</li> <li>Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables.</li> <li>Market Trade Service initiatives, successes and strengths to new/existing clients.</li> <li>Provide back up support to the Trade Services team and be a team player.</li> <li>Drive Digitization, self serve, Opex, etc</li> <li>Deliver a world class client experience.</li> </ul> Skills: <ul> <li>Work experience of 8-10 years in a similar profile in a bank</li> <li>Strong persuasion/ client management skills.</li> <li>Track record gained through operational experience within the trade environment.</li> <li><h3> ·Good interpersonal and problem solving skills </h3></li> <li>Good verbal and written communication skills are essential for this role.</li> <li>Ability to thrive on challenges, work in high pressured environment and meet tight deadlines</li> <li>Good time management skills, Strong team player with good work ethics</li> <li>Ability to work independently as part of an elite team</li> <li>Attention to detail, Highly organized, Adapts easily to change</li> <li>Takes personal ownership and accountability of the work assigned</li> <li>Ability to build strong client relationships</li> <li>Friendly outgoing personality to deal with clients / business partners</li> <li>It will help to have an Operational Excellence mindset.</li> </ul>

Bank of America

Assistant Vice President - Client Service Specialist (Trade), Global Banking Operations

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileClient Relationship Manager IVManagement LevelManager - Non People Leader Flexible Work Option Can work remotely anywhere in the specified countryTravel %Yes, 5% of the timeWork ShiftDayCompensationCompensation includes a base salary of $87,200.00 - $130,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job DescriptionThe Client Relationship Manager IV is a proactive and results-driven individual whose responsibility will be to oversee and strengthen relationships within our Finance and Insurance Aftermarket Network (FIAN). This role will the primary point of contact for our partners, focusing on building strategic relationships, conducting ongoing business reviews, and identifying opportunities to enhance revenue and expand our service offerings. This individual will be skilled in client engagement, data-driven analysis, and collaborative problem solving. They will work closely with partners to understand their evolving needs, surface actionable insights, and ensure our products align with their business goals. Additionally, the feedback received from these partners will be critical in guiding our product development efforts to better meet and exceed customer expectations and market demands. The Client Relationship Manager will partner with our FIAN team for the retention and growth of the Finance and Insurance Aftermarket Network. He/She will monitor partner performance, retention, and revenue to identify trends and opportunities for growth. He/She will also support the creation of partner agreements and own their delivery and execution.Primary Responsibilities:<ul> <li>Establish and manage relationships with our Finance and Insurance providers and partners to help them derive maximum value from their partnership with FIAN.</li> <li>Collaborate, working with product, marketing, readiness, sales, billing, and support teams to ensure successful initiative execution, implementation and support delivery.</li> <li>Monitor the financial health of the partners and providers and build strategic plans to retain and grow revenue. They will also closely manage these partners to understand their evolving needs and look to grow additional rooftop and transactional revenue to assist in meeting CAI goals. </li> <li>Provide monthly service reviews to our top providers and partners highlighting service metrics, product enhancements, and KPI/SLA updates.</li> <li>Weekly report out to leadership CAI, program or OEM related wins, challenges, asks and/or program opportunities.</li> <li>Provide CAI leaders feedback on product, financial, operations, and support opportunities for the FIAN product that has been shared by providers/partners.</li> <li>Negotiation of business terms and management for our partners</li> <li>Continually evaluates processes, methodologies and tools as opportunities for innovation and efficiency.</li> <li>Serves as the point of contact for escalations within product and sales around client requests.</li> <li>Create and analyze business cases to determine project viability</li> </ul>Minimum Qualifications:<ul> <li>Bachelor’s degree in technical, business, or management and/or equivalent experience</li> <li>Team player with excellent work habits and interpersonal skills</li> <li>Exceptional organization and prioritization</li> <li>Analytical and Strategic thinking</li> <li>Problem resolution and creative thinking</li> <li>Executive-level communication and interpersonal skills</li> <li>Experience dealing with large partners</li> <li>Demonstrated ability to work with and support cross-functional teams</li> <li>Self-Starter who desires to show ownership and commitment to the job and who can work effectively across departments and/or Cox Automotive entities</li> <li>Ability to travel up to 5% of the time (approximately once/yr)</li> </ul>Preferred Qualifications:<ul> <li>Experience managing 15 partners</li> <li>Salesforce experience</li> <li>Background in Automotive and Finance Operations</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 06/14/2025

Cox Communications

Client Relationship Manager IV

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: • Executes the bank's risk culture and strives for operational excellence • Builds relationships with clients to meet financial needs • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations • Grows business knowledge and network by partnering with experts in small business, lending, and investments • Manages financial center traffic, appointments, and outbound calls effectively • Drives the client experience • Manages cash responsibilities Required Qualifications: • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Is confident in identifying solutions for new and existing clients based on their needs. • Communicates effectively and confidently, and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). • Applies strong critical thinking and problem-solving skills to meet clients’ needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Efficiently manages time and capacity. • Focuses on results, while acting in the best interest of the client. • Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications: • Experience in financial services and knowledge of financial services industry, products and solutions. • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. • Six months of cash handling experience. • Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance. Skills: • Adaptability • Business Acumen • Customer and Client Focus • Oral Communications • Problem Solving • Account Management • Client Experience Branding • Client Management • Client Solutions Advisory • Relationship Building • Business Development • Pipeline Management • Prospecting • Referral Identification • Referral Management Shift:1st shift (United States of America) Hours Per Week: 40

Relationship Banker, Santa Monica Market

Job TitleClient Care ManagerJob Description SummaryThe Client Care Manager serves as the connection between the client delivery teams, platform resources, service lines, advisory groups, and research. The Client Care Manager acts as a trusted advisor, consulting teams on how to tell a clear, consistent, and crafted message to their clients with the intent of strengthening the relationship and growing the business. The Client Care Manager has strong graphic design skills and focuses on client data and analytics, delivering insights through actionable presentations, reports, and dashboards, to increase visibility of gaps, risks and potential growth opportunities. The Client Care Manager is dedicated to fostering a GOS culture focused on sharing of best practices, innovation, and peer collaboration.Job DescriptionResponsibilities <ul> <li>Provide client-facing presentation and communications support to ensure delivery of a clear, consistent, and crafted message</li> <li>Produce content and graphics for client-facing presentations, quarterly business reports, marketing brochures and dashboards</li> <li>Design dynamic PowerPoint templates to be used as “grab and go” materials</li> <li>Ensure client deliverables adhere to corporate identity guidelines</li> <li>Maintain an organized library of inspirational marketing material, including tools and resources, for all GOS employees to use</li> <li>Present during “Office Hour” training sessions to teach account management teams how to use Client Care tools, under the direction of the Sr. CC Manager</li> <li>Partners with GOS account teams to keep client statistics and account data current</li> </ul>Requirements <ul> <li>3-5 years of experience in a related or similar field</li> <li>Marketing, Business Administration, or relevant field of study (or currently in pursuit of)</li> <li>Ability to quickly learn, adapt and produce a high volume of quality materials in a fast-paced environment</li> <li>Strong PowerPoint skills</li> <li>Proficiency with Microsoft Teams and Microsoft Office Suite (Word, Excel), and a working knowledge of the Adobe Creative Suite (InDesign, Illustrator, and/or Photoshop). Experience with email campaign tools a plus.</li> <li>Must be able to quickly troubleshoot and develop solutions to requests from account teams and clients using the resources available</li> <li>Excellent interpersonal skills with high initiative, flexibility, and team approach to work</li> <li>Great collaborator with the ability to work with cross-functional teams as needed.</li> <li>Excellent oral and written communication skills</li> <li>The qualified candidate will be detail-oriented, able to handle multiple projects simultaneously, extremely professional, and customer service oriented</li> </ul> Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $85,000.00 - $100,000.00Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

Cushman & Wakefield

Client Care Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Team The Merchant Services Production Support team is a global group responsible for monitoring and tracking merchant services production systems. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to track and manage all production incidents and to ensure they are properly documented. changes to the production environment. What You Can Expect You will join a global team based in several locations whose primary focus will be on providing front line support for US based merchants ranging from small businesses to large hospital systems. This is an excellent opportunity to join a well-established team; supporting credit card processing and ecommerce applications while partnering with our development team to rollout support for state-of-the-art, real-time, high availability systems developed with cutting edge technologies. What You Will Do <ul> <li>Deliver application support for in-house and cloud deployed applications.</li> <li>Analyze reported issues to engage relevant investigation teams.</li> <li>Access impact of production issues via analysis of logs.</li> <li>Drive discussions with partner teams to identify resolutions to production issues.</li> <li>Clearly document and draft clear, concise, communication on production incidents to share with stakeholders.</li> <li>Identify platform vulnerabilities and opportunities for improvement.</li> <li>Maintain metrics to help drive improvement in all areas of Production Services.</li> </ul> Your Background <ul> <li>Comfortable leading discussions.</li> <li>Excellent communication and documentation skills</li> <li>Experience supporting application in larger production environments.</li> <li>Strong Project and time Management skills.</li> <li>Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes</li> </ul> <ul> <li>Knowledge database concepts and MS Office.</li> <li>Understanding of how data flows through computer networks. </li> </ul> Technical Skills <ul> <li>Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.</li> <li>Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.</li> <li>Credit Card industry and eCommerce experience.</li> <li>Experience with analytics platforms like Splunk, Datadog, CloudWatch, or NewRelic.</li> <li>Experience with monitoring platforms like SiteScope and Dynatrace.</li> <li>Strong knowledge of Cloud technology preferably AWS (EC2, ECS, ALB, NLB, RDS, SQS, CloudWatch)</li> <li>Exposure to Point-of-Sale Technologies like PAX, Clover, Square.</li> </ul>

Vice President, Merchant Services, Application Production Support, Global Technology, Australia

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: • Executes the bank's risk culture and strives for operational excellence • Builds relationships with clients to meet financial needs • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations • Grows business knowledge and network by partnering with experts in small business, lending, and investments • Manages financial center traffic, appointments, and outbound calls effectively • Drives the client experience • Manages cash responsibilities Required Qualifications: • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Is confident in identifying solutions for new and existing clients based on their needs. • Communicates effectively and confidently, and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). • Applies strong critical thinking and problem-solving skills to meet clients’ needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Efficiently manages time and capacity. • Focuses on results, while acting in the best interest of the client. • Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications: • Experience in financial services and knowledge of financial services industry, products and solutions. • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. • Six months of cash handling experience. • Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​ Skills: • Adaptability • Business Acumen • Customer and Client Focus • Oral Communications • Problem Solving • Account Management • Client Experience Branding • Client Management • Client Solutions Advisory • Relationship Building • Business Development • Pipeline Management • Prospecting • Referral Identification • Referral Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Relationship Banker - Long Island East Market

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: The Global Banking application production support team is looking for a senior application support manager to lead the Global Payment support team in India Mumbai to maintain stability of production applications in a constant changing environment. Responsibilities: <ul> <li>Provide leadership to India application support team in delivering SME (expert level) production support for India payment applications.</li> <li>Sets strategic guidance, analysis, operational oversight over the management of India application production environments.</li> <li>Partner with the Global Banking Application Production Support, Application Development, Application Infrastructure Engineering, Platform Engineering/Architecture and other infrastructure teams to design/improve resiliency and stability of end-to-end environment to meet business objectives.</li> <li>Provide consultancy to downstream applications in India branches.</li> <li>Liaison with Business Users in problem determination, communication, and resolution.</li> <li>Performing root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages.</li> <li>Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates.</li> <li>Provide India stability metrics and reporting for global management.</li> <li>Support triage for escalated issues.</li> </ul> Your Background: <ul> <li>Minimum of 10+ years with hands-on experience in application support in the banking and finance industry.</li> <li>Strong background in UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract, Oracle databases and JAVA.</li> <li>Proven leadership experience, ability to motivate teams and drive execution, with performance driven with the necessary intensity and optimism to succeed and deliver.</li> <li>Excellent communication (both written and oral) / interpersonal skills, confident and effective/ calm communicator in both technical and business forums with the ability to influence.</li> <li>Able to work well with people from various background and able to appreciate differences in the diverse environment.</li> <li>Ability to understand complex system interactions and break down into components and interface to enumerate failure scenario.</li> <li>Strong problem root cause diagnosis skills and desire to learn products, applications and technology.</li> <li>Experience in working with technical counterparts from different time zones.</li> <li>Incident management experience and ability to manage senior stakeholders through an issue.</li> <li>Highly motivated, creative, analytical thinker with excellent documentation skills.</li> <li>Strong business partnership skills – Able to build broad-based business relationships across the organization and skillfully influences colleagues to collaborate and promote ideas.</li> <li>Experience using Industry standard monitoring and ticketing tools like Remedy and Dynatrace.</li> </ul> Desired Skills: <ul> <li>Experienced in working with central bank / clearing house technical team is a definite advantage.</li> <li>Experienced in engagement with senior management, ability to shape opinions and actions of key stakeholders, gaining their trust and commitment to the desired outcome.</li> <li>Understanding Payment / Transactional processing.</li> <li>ITIL processes knowledge: Incident Management, Request Management, and Problem Management.</li> <li>Six Sigma / LEAN / Agile / Project management methodology experience will be beneficial but not required.</li> </ul>

Director, Global Banking, Senior Application Support Manager, Application Production Services & Engineering

Rent-A-Center

Customer Account Representative

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: <ul> <li>Identifies Bilingual Spanish client needs and recommends solutions when fraud has been identified</li> <li>Must be speak Spanish fluently and pass a Bilingual Spanish assessment</li> <li>Records data captured during client interactions accurately</li> <li>Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis</li> <li>Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy</li> <li>Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls</li> </ul> Skills: <ul> <li>Must be fluent in Spanish and English</li> <li>Conflict Management</li> <li>Customer and Client Focus</li> <li>Decision Making</li> <li>Fraud Management</li> <li>Oral Communications</li> <li>Active Listening</li> <li>Attention to Detail</li> <li>Data Collection and Entry</li> <li>Issue Management</li> <li>Problem Solving</li> <li>Adaptability</li> <li>Collaboration</li> <li>Critical Thinking</li> <li>Influence</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:2nd shift (United States of America) Hours Per Week: 40

Fraud Client Services Representative - Bilingual Spanish

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description This position will be responsible for supporting Institutional/internal, Intercompany and client business. Close interaction with Trading, Sales, and other Operational support groups will be required. Responsibilities <ul> <li>Providing transaction support for traders to reduce risk and timing delays on both client and proprietary trades processing</li> <li>Providing risk control on client exposure via marks, collateral management and fail support</li> <li>Timely calculation on exposure and break investigation</li> </ul> Performing functions such as: <ul> <li>Intercompany reconciliations</li> <li>Front end trading system to back end system position and cash reconciliations</li> <li>Trade check out, adjustments and settlement resolution</li> <li>Analyzing trade processing opportunities for improved STP</li> <li>Proactively managing client and desk inquiries, as well as improving overall relationships</li> <li>Working closely with the trading desk to ensure all trades are correctly captured and reported in the books and records</li> </ul> Qualifications <ul> <li>Two to three years of industry experience</li> <li>University degree in Business or Finance or a related field</li> <li>Canadian Securities Course an asset</li> <li>Strong computer skills including Microsoft Access and Excel</li> <li>Sound knowledge of Canadian settlement practices, debt and equity markets, and industry regulations</li> <li>Must be able to work in a fast paced and detail oriented environment</li> <li>Strong written and oral communication skills</li> <li>Excellent organizational and time management skills</li> <li>Initiative, good judgment and attention to detail are required in ensuring timely resolution with minimal exposure</li> <li>Adept at problem solving and the ability to handle a variety of tasks simultaneously &amp; efficiently</li> </ul> What Bank of America Offers Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees. Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization. Bank of America is an Equal Opportunity Employer. Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

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