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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. **This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.** One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: • Executes the bank's risk culture and strives for operational excellence • Builds relationships with clients to meet financial needs • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations • Grows business knowledge and network by partnering with experts in small business, lending, and investments • Manages financial center traffic, appointments, and outbound calls effectively • Drives the client experience • Manages cash responsibilities Required Qualifications: <ul> <li>Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client</li> <li>Collaborates effectively to get things done, building and nurturing strong relationships</li> <li>Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives</li> <li>Is confident in identifying solutions for new and existing clients based on their needs</li> <li>Communicates effectively and confidently and is comfortable engaging all clients</li> <li>Has the ability to learn and adapt to new information and technology platforms</li> <li>Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)</li> <li>Applies strong critical thinking and problem-solving skills to meet clients' needs</li> <li>Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations</li> <li>Efficiently manages time and capacity</li> <li>Focuses on results while acting in the best interest of the client</li> <li>Can be flexible to work weekends and/or extended hours as needed</li> </ul> Desired Qualifications: <ul> <li>Experience in financial services and knowledge of financial services industry, products and solutions</li> <li>One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals</li> <li>Six months of cash handling experience</li> <li>Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​</li> </ul> Skills: • Adaptability • Business Acumen • Customer and Client Focus • Oral Communications • Problem Solving • Account Management • Client Experience Branding • Client Management • Client Solutions Advisory • Relationship Building • Business Development • Pipeline Management • Prospecting • Referral Identification • Referral Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC and Loan Originators. Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Relationship Banker - LA North Orange

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: • Executes the bank's risk culture and strives for operational excellence • Builds relationships with clients to meet financial needs • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations • Grows business knowledge and network by partnering with experts in small business, lending, and investments • Manages financial center traffic, appointments, and outbound calls effectively • Drives the client experience • Manages cash responsibilities Required Qualifications: • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Is confident in identifying solutions for new and existing clients based on their needs. • Communicates effectively and confidently, and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). • Applies strong critical thinking and problem-solving skills to meet clients’ needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Efficiently manages time and capacity. • Focuses on results, while acting in the best interest of the client. • Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications: • Experience in financial services and knowledge of financial services industry, products and solutions. • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. • Six months of cash handling experience. • Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​ Skills: • Adaptability • Business Acumen • Customer and Client Focus • Oral Communications • Problem Solving • Account Management • Client Experience Branding • Client Management • Client Solutions Advisory • Relationship Building • Business Development • Pipeline Management • Prospecting • Referral Identification • Referral Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Relationship Banker - Long Island East Market

Relationship Banker - Flushing NY Area *Bilingual Mandarin required

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Overview This role is part of the Global Markets Change Management (GM CM) team. The Global Markets Change Management (GM CM) team is responsible for the business planning and delivery of complex, front-to-back change for Global Markets. We are a diverse, high-performing team that partners with Trading, Sales, Operations, Technology, Legal, and Compliance to implement sustainable solutions across the Global Markets organization. We manage global programs with multi-jurisdictional impacts, ensuring alignment with regulatory requirements and strategic business goals. The team also supports the strategic business planning process for Global Markets where careful preparation and planning are required to ensure the department and business priorities are aligned and funded appropriately for the continued success of the business. Team members act as thought leaders, business analysts, project managers, and change agents who thrive in fast-paced, dynamic environments. The ideal candidate will have experience leading large, complex business initiatives and an understanding of Global Markets products/functions. The ability to partner and effectively communicate across the organization is an important factor in successfully delivering projects. Key Responsibilities As a Change Manager/Project Lead within GMCM, you will: <ul> <li>Manage and deliver regulatory and strategic change initiatives from inception to implementation.</li> <li>Support the Business Planning process through coordinating the submissions, reviews and communication throughout the process.</li> <li>Develop and execute program/project roadmaps, including discrete workstreams and dependencies.</li> <li>Collaborate with Business, Legal, Compliance, Operations, and Technology to develop project objectives, risks, and execution strategies.</li> <li>Review legal and regulatory requirements to assess business impact, and formulate appropriate action plans in response.</li> <li>Facilitate governance routines and steering committees to ensure project transparency and issue escalation.</li> <li>Coordinate cross-border and cross-legal-entity implementation efforts to maintain alignment and consistency.</li> <li>Lead or support the development of training materials and communications to support regulatory readiness.</li> <li>Document project decisions, deliverables, and process walkthroughs to ensure a robust audit trail.</li> <li>Drive clear and effective communication across workstreams and produce high-quality documentation, including project plans, project decisions, business requirements, and training materials.</li> <li>Proactively escalate issues and facilitate senior management decision-making as needed.</li> <li>Identify, track and resolve issues and risks related to the initiative.</li> <li>Review and track financial costs related to the Global Markets initiatives.</li> <li>Utilize data analytics to drive business insights, inform decisions, and report on program progress and impact.</li> </ul> Preferred Qualifications <ul> <li>Strong comfort and familiarity with GM businesses (FICC, Equities, PB, F&amp;O, etc.)</li> <li>Strong understanding of AMRS Regulations, such as CFTC, SEC and FINRA rules</li> <li>Program/project management experience with demonstrated ability to build project roadmaps, manage several key stakeholders and take ownership for delivery.</li> <li>Excellent verbal and written communication skills with ability to simplify complex information into messages targeted to various levels of leadership. Speaks clearly, concisely, and knows the audience. Can recognize when less is more, and when more is needed and adjust real-time.</li> <li>Excellent critical thinking/problem solving skills with the ability to analyze complex data from multiple sources and objectively make reasoned judgment. Additionally, able to present outcome or results of the analysis in a clear and understandable manner.</li> <li>Takes initiative and demonstrates a focused desire to understand responsibilities and drive/implement improvements.</li> <li>Strong attention to detail</li> <li>Able to adapt to changing business/regulatory environments.</li> <li>Experience working with technical teams and translating technical concepts to business audiences.</li> <li>Must be able to work well in collaborative team environment, but also independently run initiatives.</li> <li>Excellent time management skills. Understands dependencies and the difference between critical path deliverables and those that are not. Understands the impacts of schedule delays on financials, risk, and strategy and can balance the need for escalation with non-impacting schedule misses and escalate appropriately when necessary or manage it independently when escalation is not needed.</li> <li>Proficiency in Excel, Word, and Power Point</li> <li>Proficient in data aggregation, integration, and analysis </li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

26 Customer Service Jobs in Hartford, CT, USA