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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryWe are currently recruiting top talent for our CST &amp; MST time zones for Medicare Retiree Solution Customer Service Centers.<ul> <li>Pay: $18.00 per hour non-negotiable.</li> <li>Training: 11 weeks, Monday - Friday 9:30am - 6:00pm CST (100% attendance required)</li> <li>Shift hours: Monday - Friday 9:30am - 6:00pm in their local time zone (CST or MST) for 1 year post training. Once that time is completed, the candidate will enter into the shift bid process and will be working an 8 hr.</li> <li>If you move out of your time zone, you will need to work the call center schedule that you were hired in. </li> <li>All moves need a 30-day notice.</li> </ul>Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy, and patience.Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts - Utilizes compliant documentation standards - Provides empathetic and member centric service - Exceeding our member’s expectations is our standard - Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved Required Qualifications<ul> <li>Must live and work CST or MST Time Zone</li> <li>1+ years of Customer Service experience</li> <li>Basic computer, typing and telephony skills or equivalent military experience.</li> <li>Demonstrated ability to be empathetic and compassionate</li> <li>Ability to apply patience</li> <li>Adaptability</li> </ul>Preferred Qualifications<ul> <li>Customer Service experiences in a healthcare environment</li> <li>Microsoft Office Suite Experience</li> </ul> Education<ul><li>School diploma, G.E.D. or equivalent experience</li></ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 05/16/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Customer Service Representative (CST and MST Time Zones)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary This individual would assist brokers with the contracting/certification process, enrollments, answer specific product questions and assist with escalated issues. This role would report to the Broker Service Department in but be dedicated to the appropriate market. Required Qualifications<ul> <li>Health insurance related experience, supporting Brokers 2-3 years is REQUIRED</li> <li>Insurance/Life and Health Insurance License is desired (must license within 6 months if there is no license at time of hire).</li> <li>Will travel to broker meetings upon request ( up to 25% ).</li> <li>Must live in Pacific or Mountain time zone. Pacific time zone preferred.</li> </ul>Preferred Qualifications<ul> <li>Experience in a production environment.</li> <li>Medicare Advantage.</li> <li>Customer Service experiences in a transaction based. environment such as a call center or retail location preferred.</li> </ul>Education<ul> <li>The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.</li> <li>-Insurance/Life and Health Insurance License is desired (must license within 6 months if there is no license at time of hire).</li> </ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 06/07/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Sales Support, Existing Business

<h2>The Opportunity</h2>Reporting to the Sr. Director, Digital Products and Services, as the Product Owner-Plasma Donor and Marketing Customer Relationship Platform, you will accountable for leading the CRM (Salesforce platform) for CSL Plasma. You will lead the development and execution of digital initiatives across the CRM portfolio. You will work directly with the CSL business and members of the applications teams, they will ensure the core services products are managed and maintained in a compliant way, though when appropriate can allow flexibility in meeting business needs. You will provide leadership for support of the CRM platform across both CSL and Managed Service Provider resources. You will provide leadership and knowledge expertise in the process at both the global and local level. As a process champion, they will analyze business and technical processes to ensure reduction of risk and exposure on behalf of the CSL I&amp;T organization, and beyond. This is a hybrid role, which offers a combination of an onsite and remote work schedule. #LI-hybrid<h2>The Role</h2>Product Vision &amp; Roadmaps<ul> <li>Collaborate with stakeholders to define and communicate the product vision and strategy.</li> <li>Develop, maintain, and prioritize the product backlog to ensure alignment with business objectives.</li> <li>Create and manage product roadmaps that outline key milestones and deliverables.</li> </ul>Stakeholder Engagement<ul> <li>Act as the primary point of contact for internal and external stakeholders.</li> <li>Gather and analyze customer feedback to identify opportunities for product improvement.</li> <li>Translate business requirements into clear, actionable user stories and acceptance criteria.</li> </ul>Development Collaboration<ul> <li>Work with development teams to ensure clear understanding of requirements and priorities.</li> <li>Participate in sprint planning, daily stand-ups, and retrospectives to guide the agile development process.</li> <li>Address and resolve any blockers affecting the progress of the development team.</li> </ul>Quality Assurance and Performance Monitoring<ul> <li>Define and validate product acceptance criteria to ensure high-quality deliverables.</li> <li>Collaborate with QA teams to conduct testing and resolve any identified issues.</li> <li>Measure and analyze product performance metrics to assess success and identify areas for improvement.</li> <li>Deliver regular updates on product progress, challenges, and achievements to stakeholders.</li> </ul>Market Analysis<ul> <li>Conduct competitive analysis and market research to ensure the product remains competitive and relevant.</li> <li>Stay informed about industry trends and latest technologies.</li> </ul>Resources &amp; Leadership<ul> <li>Lead a team of direct reports to deliver the process/service, potentially including both internal and contract resources.</li> <li>Lead, motivate and manage the team and other associated resources, direct or indirect.</li> <li>Foster and promote strong collaboration within the team, wider IT and the broader business.</li> </ul><h2>Your skills and experience</h2><ul> <li>Bachelor's degree required with a preferred focus in in Business, Computer Science, or related field.</li> <li>8+ years' relevant experience in IT, systems/platform architecture within a life sciences, services company or related consulting firm.</li> <li>Experience leading solution/product technology functions and digital initiatives at a global level.</li> <li>Proven experience in SDLC methodologies (Waterfall, Agile, SCRUM, other).</li> <li>Experience converting business requirements and functional requirements to use cases and user stories with acceptance criteria.</li> <li>Demonstrated ability to engage both technology professionals and business partners to achieve target outcomes.</li> <li>Removes cultural or process barriers to the usage of common components and functionalities.</li> <li>Outstanding ability to influence senior leadership, peers, and other internal and external stakeholder groups, and communicate in a clear, concise and effective manner.</li> <li>Applied experience with <a href="http://Salesforce.com" target="_blank">Salesforce.com</a> (SFDC) development and configuration, internal and external integrations (Informatica ETL and API web services), SQL/PL-SQL procedures and Java framework.</li> <li>Knowledge and skills managing simple to complex analytics through dashboards.</li> <li>Experience with database design concepts, middleware concepts, user interface development, and information security engineering.</li> <li>Familiarity with <a href="http://Salesforce.com" target="_blank">Salesforce.com</a> (SFDC) platform technical limitations and common technical design patterns, integration patterns and business application development patterns.</li> <li>Knowledge of computer system testing/validation required.</li> <li>Excellent problem solving and analytical capabilities with the ability to understand commercial business information, logically structure them into IT elements that build practical solutions, identify root causes of issues, conduct troubleshooting, and perform impact analysis.</li> <li>Project, Resource, and Budget management skills.</li> <li>Excellent written and verbal communication skills.</li> <li>Preferred 7+ Years of working in the Pharmaceutical &amp; Life Sciences industry.</li> <li>Preferred knowledge of Related product certifications (ex: SFDC).</li> <li>Preferred knowledge of SFDC Communities development and/or technical support.</li> <li>Preferred Quality Management System experience.</li> <li>Preferred knowledge of regulations such as 21CFR part 11, 210, 211 and cGMP.</li> </ul>The expected base salary range for this position at hiring is $170,000 - $200,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation and equity.<h2>Our Benefits</h2>CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.Please take the time to review our <a href="https://www.cslbenefits.com/csl/candidates" target="_blank">benefits site </a>to see what’s available to you as a CSL employee.<h2>About CSL Behring</h2>CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about <a href="https://www.cslbehring.com/our-company" target="_blank">CSL Behring</a>.<h2>We want CSL to reflect the world around us</h2>As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about <a href="https://www.cslbehring.com/careers/diversity-and-inclusion" target="_blank">Diversity &amp; Inclusion</a> at CSL.<h2>Do work that matters at CSL Behring!</h2>

CSL Behring

Product Owner - Plasma Donor and Marketing Customer Relationship Platform

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Must live in Central Time Zone Training Schedule: M-F 8am-430pm CST ; 19 weeks of trainingPost Training Schedule: Must be available to work an assigned 8 hour shift between 7am and 530pm CSTPosition SummaryCustomer Service Representatives are the face and support the overall operational effectiveness of the MHBP Service Operations team, so all members and providers experience the same exceptional level of service. CSRs engage, consult, and educate members and providers based upon the callers’ unique needs, preferences, and understanding of the MHBP plans and resources. Customer inquiries are basic and at time complex in nature.Customer Service Representatives will be expected to: - Answer questions and resolve issues with individualized customer service based on phone calls from members and providers. - Utilize multiple applications and available resources to ensure prompt member and provider satisfaction. - Document and track contacts with members, providers, or any additional callers. - Complete outbound calls to members or providers to provide education and/or assist with escalations. - Be empathetic and compassionate. Build a trusting relationship with our members by engaging and providing education to support them in managing their health and guiding them along a clear path to care. - Provide end to end accountability for the member or provider by anticipating needs and providing information to answer the unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc. - Guide the member through their plan benefits, policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Required Qualifications<ul> <li>1-2 years previous call center experience.</li> <li>Ability to handle calls efficiently in a high paced call center environment.</li> <li>Strong verbal and written communication skills.</li> <li>Must be focused, detail oriented and quality driven.</li> <li>Strong critical thinking skills.</li> <li>Supports individual, team, and business goals and initiatives.</li> <li>Must demonstrate member centric customer service and the drive to be fully our members’ champion by managing each call with the purpose of first call resolution</li> </ul> EducationHigh School or GED equivalent.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 06/09/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Customer Service Representative

<h3> Position Summary </h3> Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you’ll do/Responsibilities The Support Specialist will guide the Epic product specific build regarding scheduling and workflows of providers and patients, including enhancing the support models to achieve successful enhancements, expansion, and ongoing support. Additionally, the Specialist performs analysis of workflows, data collection, report details and other technical issues associated with Epic software. Prepares requirement specifications and provides technical assistance in identifying, evaluating, and configuring systems and procedures that meet user requirements. Review and test new releases and document all outcomes of testing and serve as the support contact for the application. This position has responsibility within all phases of the application implementation including design, build, test, installation, and maintenance of the application. Provide outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care. On an as-needed basis, provide on-site support within the organization. Enterprise Epic Implementation; Primarily remote work with scheduled time onsite with the client. Deloitte has been engaged as an Implementation Partner and will operate with a hands on "Coach and Advise" model of support to the client IT Team. We are looking for experienced team leads to support/coach/advise the Project IT Team with tasks throughout the implementation cycle - Design/Workflows, System Build, Testing, Upgrades, and Activation. Recruiting for this position will end on April 20, 2025. The Team Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care &amp; Life Sciences, Digital Banking &amp; Payments, Investment &amp; Wealth Management, Insurance, Telecom, Media, and Energy &amp; Resources. Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization. Required Qualifications <ul> <li>Must have a current Epic Certification (Orders, ClinDoc, or ASAP)</li> <li>6+ years of recent experience on Epic Support &amp; Maintenance</li> <li>Experience in application design, workflows, build, troubleshooting, testing, and support</li> <li>On-call responsibilities for evenings and weekends on a rotating schedule</li> <li>Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience</li> <li>Role is remote</li> </ul> Preferred Qualifications <ul> <li>Hospital or Clinic operations experience</li> <li>Additional Epic Certifications</li> <li>ITIL process knowledge</li> </ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,875 to $130,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

Epic Orders/ClinDoc/ASAP Support Specialist

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential. What We’re Looking For: The Faculty Relationship Management Team is responsible for the overall faculty teaching experience. We’re the central point of contact and the “glue” that connects faculty-facing teams, instructional staff, and school leadership. We advocate on behalf of faculty, school leadership, and internal stakeholders to drive both immediate solutions and a long-term holistic faculty experience. We understand the unique needs of each university partner, and empower faculty to leverage 2U resources with confidence. Ultimately, our work clears the way so faculty can focus on what really matters: delivering world-class student outcomes. In this role you will be responsible for supporting the educator experience across your assigned portfolio of programs (3+ programs) by leveraging extensive professional knowledge, business expertise, and the ability to balance both ground-level and high-level stakeholder needs in conjunction with 2U/EdX’s mission. Your role will involve onboarding faculty, creating new best practices, communicating platform and learning updates, providing guidance and routing on learning and content requests, proactively managing risks across your assigned portfolio, and handling escalations with a solution-oriented approach. This role overall has a high level of complexity. A successful candidate will value and enjoy the challenge of building relationships with multiple stakeholders in a complex organization, and thinking critically about finding opportunities to support faculty. They can successfully balance multiple competing priorities, and possess the agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities. Responsibilities Include, But Are Not Limited To: <ul> <li>Portfolio Relationship Management <ul> <li>Manage a portfolio of 3+ university programs, cultivating a seamless faculty experience that delights partners and improves the student learning experience.</li> <li>Employ tailored outreach strategies to facilitate meaningful interactions with faculty of all levels and tenure. </li> <li>Respond quickly and appropriately to address faculty needs. De-escalate faculty who are frustrated, building trust and confidence in 2U’s services and tools.</li> <li>Collaborate with cross-functional teams and 3rd party vendors to escalate as needed to promptly resolve faculty concerns.</li> </ul> </li> <li>Faculty Readiness <ul> <li>Track and manage progress and key milestones to ensure faculty readiness prior to each term start, effectively prioritizing tasks and responsibilities based on importance and relative timing.</li> <li>When risks to faculty readiness arise, identify root causes and investigate potential solutions. Escalate appropriately to resolve concerns.</li> </ul> </li> <li>Problem Solving <ul> <li>Demonstrate expertise in 2U’s platforms, tools, and processes.</li> <li>Track resolution of technical and content-related issues and liaise effectively with internal stakeholders to understand root causes and push for resolution.</li> </ul> </li> <li>Internal Stakeholder Management <ul> <li>Actively participate in cross-functional meetings to represent the faculty experience and collaborate on strategic programmatic improvements.</li> <li>Ensure partner and internal stakeholders are aligned and prepared to ensure faculty success. Drive solutions to identified risks.</li> <li>Create program-specific action plans to address concerns and proactively mitigate future risks.</li> </ul> </li> </ul> Things That Should Be In Your Background: <ul> <li>Bachelor degree required; relevant Masters degree preferred. </li> <li>At least 3+ years of experience in account management, higher education or education technology. 5+ years experience preferred. </li> <li>Tech-savvy and comfortable with new technologies, particularly Zoom, Salesforce, and industry standard learning management systems. </li> <li>Ability to quickly learn and acclimate to new technologies and systems.</li> <li>Strong organizational and communication skills (written and oral) and proven ability to communicate effectively with a wide range of stakeholders</li> <li>Problem solver capable of identifying root causes and recommending solutions with keen attention to detail. </li> <li>Self-starter who can take ownership of initiatives to deliver high quality results. </li> <li>Exceptional customer service orientation, ability to tailor approach for different audiences</li> <li>Agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities</li> </ul> Benefits &amp; Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S.benefits include: <ul> <li>Medical, dental, and vision coverage</li> <li>Life insurance, disability, and 401(k) employer match</li> <li>Free snacks and drinks in-office</li> <li>Generous paid holidays and leave policies, including unlimited PTO</li> <li>Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break</li> </ul> The anticipated base salary range for this role is ($61,000 - $68,000), with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired. 2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: <a href="#">recruitingaccommodations@2u.com</a>. About 2U LLC For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com. About edX edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org. Learn more at <a href="https://2u.com/careers/" target="_blank">https://2u.com/careers/</a> #NoBackRow The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

2U Inc.

Faculty Relationship Manager

Customer Solutions Architect - Capital One Software - (Remote)Capital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Capital One Eno).Our teams have built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft, MSFT).Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions.Role OverviewThe Capital One Software team is seeking a customer-centric, energetic, and highly-motivated individual to join our team. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration and creativity.Specifically, we are looking for experienced and collaborative technical pre-sales individuals to partner with technically skilled customers, internal Product and Engineering teams as well as other cross-functional verticals. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individuals who love learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovative individuals who can look beyond the technology and consider the value our technology creates for our customers, and can help change how our technology is viewed to enable outcomes. The ideal candidate will have past experience working as a Customer Solutions Architect, technical pre-sales, or a similar role. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions. Customer Solution Architects must be able to identify customer pain points and desired outcomes and translate them into Capital One Software solutions. You are able to help customers align technical and business outcomes and eliminate ambiguity in a growing software business. Seeking individuals with bold ideas, entrepreneurial in nature and those who enjoy building a startup. We require individuals who can implement internal and external solutions at scale with little to no managerial oversight.Key Areas of Focus for Customer Solutions Architects:<ul> <li>Trusted Advisor: We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements.</li> <li>Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.</li> <li>Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.</li> <li>Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.</li> <li>Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.</li> <li>Pre-Sales &amp; Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.</li> <li>Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.</li> <li>Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.</li> </ul>Key Responsibilities for This Role:<ul> <li>Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.</li> <li>Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.</li> <li>Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.</li> <li>Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..</li> <li>Serves as a knowledge resource and escalation point for coworkers and customers.</li> <li>Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.</li> <li>Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.</li> <li>Leads high customer satisfaction through the use of data and proactive solutions.</li> <li>Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.</li> <li>Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.</li> <li>Develops and maintains technical support procedures and policies.</li> <li>Builds credibility and trust within the team and with our business customers and stakeholders.</li> <li>Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.</li> <li>Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.</li> <li>Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree or military experience</li> <li>At least 7 years of experience in a customer-facing role in an organization or entrepreneurial context.</li> <li>At least 5 years of experience with cloud services (AWS, GCP, Azure), or data clouds (Snowflake, Databricks,), and data manipulation languages (SQL).</li> <li>At least 4 years of experience working with cross-functional teams.</li> <li>At least 3 years of experience with design, implementation, or consulting experience of distributed applications.</li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in Computer Science, Engineering, or Information Technology.</li> <li>High level of comfort communicating effectively across internal and external organizations.</li> <li>Experience in technical consulting and/or architecture engagements with large-scale customers or enterprises.</li> <li>2 + years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.</li> <li>2 + years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $204,900 - $233,800 for Sr. Manager, Solutions Architecture McLean, VA: $225,400 - $257,200 for Sr. Manager, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

7 Customer Service Jobs in Harrisburg, PA, USA