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<h2>The Opportunity</h2>Reporting to the Sr. Director, Digital Products and Services, as the Product Owner-Plasma Donor and Marketing Customer Relationship Platform, you will accountable for leading the CRM (Salesforce platform) for CSL Plasma. You will lead the development and execution of digital initiatives across the CRM portfolio. You will work directly with the CSL business and members of the applications teams, they will ensure the core services products are managed and maintained in a compliant way, though when appropriate can allow flexibility in meeting business needs. You will provide leadership for support of the CRM platform across both CSL and Managed Service Provider resources. You will provide leadership and knowledge expertise in the process at both the global and local level. As a process champion, they will analyze business and technical processes to ensure reduction of risk and exposure on behalf of the CSL I&amp;T organization, and beyond. This is a hybrid role, which offers a combination of an onsite and remote work schedule. #LI-hybrid<h2>The Role</h2>Product Vision &amp; Roadmaps<ul> <li>Collaborate with stakeholders to define and communicate the product vision and strategy.</li> <li>Develop, maintain, and prioritize the product backlog to ensure alignment with business objectives.</li> <li>Create and manage product roadmaps that outline key milestones and deliverables.</li> </ul>Stakeholder Engagement<ul> <li>Act as the primary point of contact for internal and external stakeholders.</li> <li>Gather and analyze customer feedback to identify opportunities for product improvement.</li> <li>Translate business requirements into clear, actionable user stories and acceptance criteria.</li> </ul>Development Collaboration<ul> <li>Work with development teams to ensure clear understanding of requirements and priorities.</li> <li>Participate in sprint planning, daily stand-ups, and retrospectives to guide the agile development process.</li> <li>Address and resolve any blockers affecting the progress of the development team.</li> </ul>Quality Assurance and Performance Monitoring<ul> <li>Define and validate product acceptance criteria to ensure high-quality deliverables.</li> <li>Collaborate with QA teams to conduct testing and resolve any identified issues.</li> <li>Measure and analyze product performance metrics to assess success and identify areas for improvement.</li> <li>Deliver regular updates on product progress, challenges, and achievements to stakeholders.</li> </ul>Market Analysis<ul> <li>Conduct competitive analysis and market research to ensure the product remains competitive and relevant.</li> <li>Stay informed about industry trends and latest technologies.</li> </ul>Resources &amp; Leadership<ul> <li>Lead a team of direct reports to deliver the process/service, potentially including both internal and contract resources.</li> <li>Lead, motivate and manage the team and other associated resources, direct or indirect.</li> <li>Foster and promote strong collaboration within the team, wider IT and the broader business.</li> </ul><h2>Your skills and experience</h2><ul> <li>Bachelor's degree required with a preferred focus in in Business, Computer Science, or related field.</li> <li>8+ years' relevant experience in IT, systems/platform architecture within a life sciences, services company or related consulting firm.</li> <li>Experience leading solution/product technology functions and digital initiatives at a global level.</li> <li>Proven experience in SDLC methodologies (Waterfall, Agile, SCRUM, other).</li> <li>Experience converting business requirements and functional requirements to use cases and user stories with acceptance criteria.</li> <li>Demonstrated ability to engage both technology professionals and business partners to achieve target outcomes.</li> <li>Removes cultural or process barriers to the usage of common components and functionalities.</li> <li>Outstanding ability to influence senior leadership, peers, and other internal and external stakeholder groups, and communicate in a clear, concise and effective manner.</li> <li>Applied experience with <a href="http://Salesforce.com" target="_blank">Salesforce.com</a> (SFDC) development and configuration, internal and external integrations (Informatica ETL and API web services), SQL/PL-SQL procedures and Java framework.</li> <li>Knowledge and skills managing simple to complex analytics through dashboards.</li> <li>Experience with database design concepts, middleware concepts, user interface development, and information security engineering.</li> <li>Familiarity with <a href="http://Salesforce.com" target="_blank">Salesforce.com</a> (SFDC) platform technical limitations and common technical design patterns, integration patterns and business application development patterns.</li> <li>Knowledge of computer system testing/validation required.</li> <li>Excellent problem solving and analytical capabilities with the ability to understand commercial business information, logically structure them into IT elements that build practical solutions, identify root causes of issues, conduct troubleshooting, and perform impact analysis.</li> <li>Project, Resource, and Budget management skills.</li> <li>Excellent written and verbal communication skills.</li> <li>Preferred 7+ Years of working in the Pharmaceutical &amp; Life Sciences industry.</li> <li>Preferred knowledge of Related product certifications (ex: SFDC).</li> <li>Preferred knowledge of SFDC Communities development and/or technical support.</li> <li>Preferred Quality Management System experience.</li> <li>Preferred knowledge of regulations such as 21CFR part 11, 210, 211 and cGMP.</li> </ul>The expected base salary range for this position at hiring is $170,000 - $200,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation and equity.<h2>Our Benefits</h2>CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.Please take the time to review our <a href="https://www.cslbenefits.com/csl/candidates" target="_blank">benefits site </a>to see what’s available to you as a CSL employee.<h2>About CSL Behring</h2>CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about <a href="https://www.cslbehring.com/our-company" target="_blank">CSL Behring</a>.<h2>We want CSL to reflect the world around us</h2>As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about <a href="https://www.cslbehring.com/careers/diversity-and-inclusion" target="_blank">Diversity &amp; Inclusion</a> at CSL.<h2>Do work that matters at CSL Behring!</h2>

CSL Behring

Product Owner - Plasma Donor and Marketing Customer Relationship Platform

Habitat for Humanity International (HFHI) is currently seeking a talented professional for the role of an Associate Director - Donor Support. The Associate Director of Donor Support reports to the Senior Director, Donor Experience and is part of the Donor Experience team in the Resource Development Division of Habitat for Humanity International. The Associate Director, Donor Support plays a pivotal role in advancing the organization’s fundraising effectiveness through strategic program support, resource development, and training. This role supports both day-to-day processes and long-term initiatives that enhance frontline fundraiser success, streamline donor marketing materials, and strengthen organizational readiness for disaster response efforts. The candidate needs to excel in complex project management and must apply continuous improvement methodology from experience. This position requires a resourceful individual with strong emotional intelligence, self-motivation, and strong analytical, and interpersonal skills. This role is a key player in shaping how we engage and inspire donors across the globe. The Associate Director, Donor Support is a key member of the Donor Experience team that contributes to raising funds, donor retention, project coordination, strategic initiatives and collaboration with internal stakeholders. This position will be hybrid based and will require the individual to come into the office on Tuesdays or only if needed 2-3 days out of the week. Key Responsibilities: Strategic Marketing Development for Fundraising Programs &amp; Training: 50% - Responsible for the execution of donor marketing materials and toolkit development in collaboration with U.S. and Global Program subject matters experts and the Global Communications team. - Serve as the point of contact for the creation, distribution, and continuous improvement of fundraising support materials, ensuring consistency and alignment with organizational goals. - Plan, coordinate, and facilitate comprehensive training sessions for frontline fundraisers and cross-functional teams across the Resource Development (RD) division, aligning with fundraising strategies and donor priorities. - Monitor trends and gather ongoing feedback from fundraisers and donors to inform future funding strategies, training needs, and donor stewardship approaches. - Oversee the management of RD’s digital resource hub on SharePoint and the intranet, ensuring that all toolkits, Go-To-Market documents, recorded trainings, and key materials are accessible and up to date. Strategic Planning, Reporting &amp; Operations: 30% - Manage the monthly and quarterly reporting of the funding priority donor pipeline, including tracking key performance indicators and progress toward annual revenue and engagement targets. - Facilitate bi-weekly fundraising pipeline meetings, preparing data-driven updates and supporting materials to drive strategic decision-making and team alignment. - Maintain oversight of project codes and budget alignment for newly launched fundraising initiatives and programmatic campaigns. - Identify and resolve operational inefficiencies across internal teams, developing new collaborative processes that enhance integration and effectiveness between the RD division and programmatic units. Disaster Response Fundraising: 15% - Act as the lead coordinator for Resource Development’s engagement during major disaster responses (Level 3), working in close collaboration with U.S. and Global Program teams to activate and support donor outreach strategies. - Oversee and manage coordinated fundraising efforts for lower-tier (Level 1 and Level 2) disaster responses, ensuring timely information flow and fundraising readiness across teams. - Provide fundraisers with tailored updates, key messaging, and situational briefs during active disasters, enabling them to engage donors effectively and drive critical support. - Contribute to post-disaster reporting and analysis to inform future emergency fundraising strategies and improve donor response time and impact. Support Donor Engagement Events: 5% - Includes virtual events as well as in-person complex, multi-day events, smaller events, and other engagement activities. Key Requirements: - Bachelor’s Degree. - At least five years of experience around soliciting and/or understanding fundraising initiatives to donors with a strong understanding of tools and support that are foundational to a fundraiser’s toolkit. - Requires a keen understanding of the fundraising solicitation cycle and the tools and support that are foundational for a fundraiser’s tool kit. - Skilled in engaging with donors, managing communications, and ensuring a positive and seamless donor experience. - Proven ability to deliver tangible impact while handling competing priorities in a ‘fast paced’ environment and exhibit efficient time management and exceptional organizational skills. - Demonstrated ability to quickly collect information from internal and external sources, synthesize and summarize for senior executive review. - Strong written, presentation and oral communication skills. - Demonstrated business, technology and interpersonal savviness, confidence and relationship management skills to interface with all levels of the global Habitat network. - Unquestionable personal code of ethics, integrity and trust; demonstrable servant leadership. - Strong strategic/financial analysis skills. - Experience in donor and customer relationship management (CRM) software. - Exceptional Microsoft Office skills (Word, Excel, PowerPoint). - Mission-driven; passionate; comfortable communicating about and working within a Christian organization. Active support of HFHI Values &amp; Commitments: - Humility – We are part of something bigger than ourselves - Courage – We do what’s right, even when it is difficult or unpopular - Accountability – We take personal responsibility for Habitat’s mission - Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct. Preferred: - Donor communications or public relations experience. - Prior experience in a large nonprofit environment. The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $79,000 to $93,000. Application Deadline: June 6th, 2025.

Terwilliger Centre for Innovation in Shelter

Associate Director - Donor Support

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary This individual would assist brokers with the contracting/certification process, enrollments, answer specific product questions and assist with escalated issues. This role would report to the Broker Service Department in but be dedicated to the appropriate market. Required Qualifications<ul> <li>Health insurance related experience, supporting Brokers 2-3 years is REQUIRED</li> <li>Insurance/Life and Health Insurance License is desired (must license within 6 months if there is no license at time of hire).</li> <li>Will travel to broker meetings upon request ( up to 25% ).</li> <li>Must live in Pacific or Mountain time zone. Pacific time zone preferred.</li> </ul>Preferred Qualifications<ul> <li>Experience in a production environment.</li> <li>Medicare Advantage.</li> <li>Customer Service experiences in a transaction based. environment such as a call center or retail location preferred.</li> </ul>Education<ul> <li>The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.</li> <li>-Insurance/Life and Health Insurance License is desired (must license within 6 months if there is no license at time of hire).</li> </ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 06/07/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Sales Support, Existing Business

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryWe are currently recruiting top talent for our CST &amp; MST time zones for Medicare Retiree Solution Customer Service Centers.<ul> <li>Pay: $18.00 per hour non-negotiable.</li> <li>Training: 11 weeks, Monday - Friday 9:30am - 6:00pm CST (100% attendance required)</li> <li>Shift hours: Monday - Friday 9:30am - 6:00pm in their local time zone (CST or MST) for 1 year post training. Once that time is completed, the candidate will enter into the shift bid process and will be working an 8 hr.</li> <li>If you move out of your time zone, you will need to work the call center schedule that you were hired in. </li> <li>All moves need a 30-day notice.</li> </ul>Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy, and patience.Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts - Utilizes compliant documentation standards - Provides empathetic and member centric service - Exceeding our member’s expectations is our standard - Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved Required Qualifications<ul> <li>Must live and work CST or MST Time Zone</li> <li>1+ years of Customer Service experience</li> <li>Basic computer, typing and telephony skills or equivalent military experience.</li> <li>Demonstrated ability to be empathetic and compassionate</li> <li>Ability to apply patience</li> <li>Adaptability</li> </ul>Preferred Qualifications<ul> <li>Customer Service experiences in a healthcare environment</li> <li>Microsoft Office Suite Experience</li> </ul> Education<ul><li>School diploma, G.E.D. or equivalent experience</li></ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 05/16/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Customer Service Representative (CST and MST Time Zones)

Regent Bank

Analyst, BSA-CRB Customer Success

Job Description Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Job Description 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety &amp; Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings. If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. CSL offers the following benefits for this part-time position: Paid sick leave; and the option to participate in CSL’s 401(k) Savings Program.<h2>Our Benefits</h2>For more information on CSL Plasma benefits visit <a href="https://cslbenefits.com/cslp" target="_blank">https://cslbenefits.com/cslp</a>.<h2>About CSL Plasma</h2>CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about <a href="https://www.cslplasma.com/about-csl-plasma" target="_blank">CSL Plasma</a>.<h2>We want CSL to reflect the world around us</h2>As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about <a href="https://www.cslplasma.com/careers/diversity-and-inclusion" target="_blank">Diversity &amp; Inclusion</a> at CSL.<h2>Do work that matters at CSL Plasma!</h2>

Medical Screener - Reception Technician (Customer Service)

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.Great Place to Work® Top 100 Most Loved Workplace® Forbes Best-in-State EmployerCustomer Service Advisor - NightshiftCustomer Service Advisor - NightshiftBe the calm voice claimants rely on to get their lives back on track. Job Location: UK wide, hybrid Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications plus 20% uplift for unsociable working hours.As part of our incident response team, you will be the first point of contact for customers who are at the start of their claim journey. Your calls could be in relation to either a home emergency (requiring instant remedy) or more substantial damage that could lead onto a property claim on their insurance.This role would suit individuals coming from motor FNOL roles, insurance administrators or coordinators who are looking to move into property claims handling, anyone from an insurance background looking to move into property or individuals with a keen interest in getting into the industry. The skills you will have when you apply: <ul><li>Experience dealing with insurance claims.</li></ul><ul><li>Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. </li></ul>The skills that will be developed once working: <ul><li>We will provide all the Sedgwick specific training you need to thrive in this role </li></ul> What we’ll give you for this role: Remuneration &amp; more <ul><li>Competitive salary taking into account skills, experience and qualifications plus 20% uplift for unsociable working hours</li></ul><ul><li>A Self Invested Personal Pension Scheme (SIPP) </li></ul><ul><li>Holiday allowance of 25 days plus bank holidays </li></ul><ul><li>Flexible working from our office or your home </li></ul> Health &amp; Support <ul><li>Private healthcare plan (including pre-existing conditions) </li></ul><ul><li>Life assurance </li></ul><ul><li>Group Income Protection </li></ul>Other benefits <ul><li>Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications </li></ul><ul><li>Employee assistance programme for employee wellbeing </li></ul><ul><li>Discounts on various products and services </li></ul>This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance. Next steps for you: Think we'd be a great match? Apply now – we want to hear from you.If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick Claims Management Services

Customer Service Advisor - Nightshift

J.P. Morgan

Relationship Banker - Oklahoma North Market - Tulsa, OK

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileSr Customer Care SpecialistManagement LevelIndividual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %NoWork ShiftDayCompensationHourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionCandidate must live in Phoenix or Atlanta area as this role will become hybrid in office. Key Responsibilities:<ul> <li>Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible</li> <li>Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data</li> <li>Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy</li> <li>Manage high volume of tasks in a timely and efficient manner</li> <li>Identify client needs, research issue and provide solutions and/or alternatives</li> <li>Build sustainable relationships and engage clients by providing best-in-class service</li> <li>Meet and/or exceed established key performance criteria</li> <li>Provide excellent client service and advocacy</li> <li>Work across the organization as needed to resolve client requests</li> <li>Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions</li> <li>Dispatch available vehicles to clients across all regions on an inbound basis</li> <li>Effectively communicate to the client how to use any of our client facing tools</li> <li>Perform other duties as deemed necessary by management</li> </ul>Qualifications<ul> <li>High School Diploma/GED and 5 years' experience in a related field.</li> <li>OR the right candidate can also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field.</li> <li>Auction and/or logistics/transportation knowledge a strong plus</li> <li>Excellent oral and written communications skills, particularly in a phone or email context</li> <li>Attention to detail and follow-through</li> <li>Demonstrated ability to adapt in a changing environment,</li> <li>Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment</li> <li>Demonstrated experience being a customer-focused, service-oriented professional</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Cox Automotive Inc.

Sr Customer Care Specialist (Manheim)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Must live in Central Time Zone Training Schedule: M-F 8am-430pm CST ; 19 weeks of trainingPost Training Schedule: Must be available to work an assigned 8 hour shift between 7am and 530pm CSTPosition SummaryCustomer Service Representatives are the face and support the overall operational effectiveness of the MHBP Service Operations team, so all members and providers experience the same exceptional level of service. CSRs engage, consult, and educate members and providers based upon the callers’ unique needs, preferences, and understanding of the MHBP plans and resources. Customer inquiries are basic and at time complex in nature.Customer Service Representatives will be expected to: - Answer questions and resolve issues with individualized customer service based on phone calls from members and providers. - Utilize multiple applications and available resources to ensure prompt member and provider satisfaction. - Document and track contacts with members, providers, or any additional callers. - Complete outbound calls to members or providers to provide education and/or assist with escalations. - Be empathetic and compassionate. Build a trusting relationship with our members by engaging and providing education to support them in managing their health and guiding them along a clear path to care. - Provide end to end accountability for the member or provider by anticipating needs and providing information to answer the unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc. - Guide the member through their plan benefits, policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Required Qualifications<ul> <li>1-2 years previous call center experience.</li> <li>Ability to handle calls efficiently in a high paced call center environment.</li> <li>Strong verbal and written communication skills.</li> <li>Must be focused, detail oriented and quality driven.</li> <li>Strong critical thinking skills.</li> <li>Supports individual, team, and business goals and initiatives.</li> <li>Must demonstrate member centric customer service and the drive to be fully our members’ champion by managing each call with the purpose of first call resolution</li> </ul> EducationHigh School or GED equivalent.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 06/09/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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