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<h2>Job Details</h2> Job Location Tulsa Headquarters - Tulsa, OK Position Type Full Time Job Category Nonprofit - Social Services <h2>Description</h2> Our work touches the mind, body, heart and ultimately the spirit of those we serve. Some people can’t imagine doing what we do. We can’t imagine not doing it! We are currently seeking a Housing Support Specialist to join our team in Tulsa, OK! Volunteers of America is one of the nation’s largest comprehensive human services organizations with 16,000 mission-driven professionals, dedicated to helping those in need rebuild their lives and reach their full potential. What You Will Do to Change Lives The Housing Support Specialist will cover a set caseload, provide case management, skills training, and referral services for conumers experiencing homelessness or mental health disorders. This position is responsible for completing assessments, service planning, effective coordination of appropriate community services and crisis intervention. In this role you will act as liaison between consumers, their families and service providers. What’s In It For You! <ul> <li>$500 Sign-On Bonus</li> <li>Pay up to $17.00/Hour</li> <li>Medical, dental, and vision insurance</li> <li>Paid time off (PTO), Sick Leave, Paid Holidays </li> <li>Employer paid Short Term &amp; Long Term Disability </li> <li>Employee Assistance Program</li> <li>Retirement plan </li> <li>Ask about qualifying for FEDERAL STUDENT LOAN FORGIVENESS</li> </ul> Essential Duties and Responsibilities: <ul> <li>Will conduct referral, follow-up, monitoring, and advocacy between consumers and community resources.</li> <li>Able to lead individual and group sessions.</li> <li>Transportation of consumers when required.</li> <li>Complete assessment and provide services according to the Individual Services Plan (ISP).</li> <li>Link consumers and/or their families to appropriate community resources, as necessary.</li> <li>Act as landlord liaison, recruiting new landlords and maintaining relationships with current landlords.</li> </ul> <h2>Qualifications</h2> What You Will Bring: <ul> <li>Requires travel, primarily within the Tulsa, OK area. May require occasional travel outside of Tulsa, OK.</li> <li>Ability to be on call 24 hours a day, 7 days a week, including evenings, weekends and holidays.</li> <li>Competent user of all MS Office Suite applications (Outlook, Word, Excel, PowerPoint, etc.) required.</li> <li>Ability to maintain interpersonal relationships with consumers, their family members, landlords, referral sources, the general public and outside agencies.</li> <li>Strong decision making and organizational skills. Must be self-directed/motivated with sound judgment under stressful situations.</li> </ul> Education &amp; Experience Requirements: Bachelor's degree and/or equivalent experience in human services, behavioral health or related field required. Volunteers of America of Oklahoma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply today and come be a part of the passion, the mission and the tradition! Learn more about us and apply at <a href="http://www.voaok.org" target="_blank">www.voaok.org</a>.

Volunteers of America Oklahoma

Housing Support Specialist

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase's Customer Experience (CX) organization plays a critical role in achieving Coinbase’s vision. Our team is dedicated to achieving a world class client experience through customer-first insights, prioritization, and culture. As a CX Program Lead, Voice of Customer, you’ll effectively be building the bridge between our customers and our Product, Engineering, &amp; Design teams. What you’ll be doing (ie. job duties): <ul> <li>Analyze qualitative and quantitative data to formulate actionable insights that help Coinbase improve its suite of products and services</li> <li>Create reports and dashboards that highlight common customer trends and pain points</li> <li>Leverage and power AI-driven solutions to drive best-in-class customer insights</li> <li>Drive influence to Coinbase’s roadmap and strategy by working backwards from our customers’ needs</li> <li>Build strong relationships with team members in Product, Engineering &amp; Design to advocate for improvements to the customer experience</li> <li>Track and monitor product improvements to measure impact on customer experience </li> </ul> What we look for in you (ie. job requirements): <ul> <li>6+ years of work experience in program or project management, customer support, product operations, or strategic consulting.</li> <li>Excellent written and verbal communication skills, including experience meeting with and communicating information to senior management.</li> <li>Exceptional ability to build relationships and influence colleagues inside and outside of your immediate team in a cross-functional environment.</li> <li>Ability to simplify complex topics and adjust delivery for broad audiences. </li> <li>Comfortable working with structured and unstructured data to create visually appealing and digestible presentations, dashboards, and reports.</li> <li>Passionate about providing best-in-class customer experience and ensuring customer trust in Coinbase</li> </ul> Nice to haves: <ul> <li>Familiarity with customer experience management tools such as: Salesforce, Qualtrics, Tethr, Sprinklr.</li> <li>Familiarity with principles of product management or previous experience working directly with product teams</li> <li>Advanced analytical skills or familiarity with SQL or BI tools such as Looker or Tableau.</li> <li>Familiarity with with Coinbase products and/or Web3</li> <li>Passionate about improving the customer experience for Coinbase and the Web3 community.</li> </ul> Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $113,815—$133,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

CX Program Lead, Voice of Customer

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $20.90 - $31.36 Hourly Job Shift Day Job Category Sales <h2>Description</h2> Job Summary: Assign and track XOI calls to technical support specialist to ensure quick and satisfactory resolutions for field related calls. Process RGA including follow ups and billing. Track and report claim numbers processed daily. Essential Responsibilities/Activities: • Consistently deliver a high level of customer service to exceed customer needs. • Follow proper RGA procedures as outlined in training and feedback provided by supervisor. • Communicate clearly with customers to determine needs and find effective solutions. • Develop and implement systems and procedures to maintain positive customer relations and ensure the prompt and thorough resolution of customer inquiries, requests, and complaints. • Provide clear and concise communication when escalation is needed to warranty lead, supervisor or manager as needed. • Providing feedback on the efficiency of the RGA and XOI processes. • Ensure customer satisfaction and provide professional customer support. Other Responsibilities/Activities: • Ability to stay calm when customers are stressed or upset. • Order entry to provide support to other departments as needed. • Ability to process claims in high volume times. • Comfortable using computers. <h2>Qualifications</h2> Education/Experience: • High school diploma, general education degree, or equivalent. • Experience working with customer service. • HVAC industry experience helpful. Essential Mental Functions: • Strong organizational skills. • Strong customer communication and customer service orientation • Ability to execute multiple tasks simultaneously under time pressure. • Professionalism Equipment or Software Knowledge or Skills: • Microsoft Office Suite • Database software • Salesforce Essential Physical Functions: • Lift or move up to 10lbs. • Sit for up to 85 percent of work hours. Travel: Some travel is expected. Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship

Aaon

Warranty Support Specialist I

This is a hybrid position that requires working in the office on Tuesday, Wednesday, and Thursday, while allowing remote work on Monday and Friday.Are you a strategic leader who thrives on building high-performing teams and driving client success? At ConsumerAffairs, we’re looking for a dynamic Director of Client Success to lead our Reputation Management division, empowering our team to help clients maximize value, drive product adoption, and ensure seamless renewals.In this pivotal role, you’ll shape strategies, lead with impact, and foster strong, lasting partnerships with our clients. You’ll be the driving force behind client satisfaction and retention, using your leadership skills to guide your team, influence cross-functional stakeholders, and achieve key business goals.What You'll Do:Define the vision and strategic plan of a world-class Client Success team, driving client satisfaction and long-term growth.Design and implement best practices and scalable business processes that elevate the Client Success team’s impact and efficiency.Deliver exceptional leadership to ensure your team is motivated, engaged, and aligned with the mission and vision of ConsumerAffairs.Recruit, mentor, groom, and inspire a high-performing Client Success team, fostering both personal and professional growth.Develop and execute strategies that boost product adoption, maximize value realization, and secure successful renewals.Work cross-functionally to ensure alignment on strategies, deliverables, and client goals.Effectively communicate key successes, challenges, and insights to leadership, ensuring transparency and collaboration.Define customer segmentation and tailor strategies and tactics to specific client needs across different segments.Drive customer outcomes by focusing on product adoption, client success, and creating an ideal customer journey.Oversee client lifecycle processes, creating impactful materials to support each stage of the journey.Ensure KPI accountability by equipping team members with clear metrics, goals, and a roadmap for success.Establish trusted advisor relationships with key clients to reinforce value and deepen partnerships.Guide the team in uncovering client goals, helping them define and demonstrate the value achieved.Be the escalation point for internal and external issues, ensuring quick resolutions and positive client experiences.Manage renewal cycles effectively, reducing churn, driving growth, and accurately tracking renewal metrics.Identify revenue expansion opportunities through upselling, cross-selling, and new business strategies.Reduce client churn and foster greater client advocacy and referenceability.Maintain data accuracy to achieve operational excellence and inform data-driven decision-making. Bachelor’s degree in Business Administration, Marketing, or a related field.7–10 years of progressive experience in Client Success, with a strong background in leading and managing high-performing client success teams.Demonstrated success in overseeing client portfolios, driving client retention, and achieving growth targets.<h3>Hard/Technical Skills</h3><ul> <li>Proven track record of building and nurturing long-term relationships with large, enterprise clients, ensuring client satisfaction and loyalty.</li> <li>Leadership experience in managing both direct and indirect reports within fast-paced, growth-oriented environments.</li> <li>Expertise in customer experience strategies that drive value realization and enhance client outcomes.</li> <li>Strong understanding of key performance indicators (KPIs), including customer satisfaction, retention rates, and client engagement metrics.</li> <li>Agile negotiation skills with the ability to balance client needs and company objectives in real-time.</li> <li>Proficiency in MS Office and G-Suite, with hands-on experience using CRM platforms (e.g., Salesforce).</li> <li>Familiarity with Customer Success Platforms (e.g., ChurnZero, Gainsight) is highly recommended.</li> </ul><h3>Soft Skills</h3><ul> <li>Exceptional judgment and a strong strategic perspective, coupled with the willingness to experiment, adapt, and pivot as needed.</li> <li>Outstanding communication and negotiation skills, enabling seamless collaboration with internal teams and external stakeholders.</li> <li>Problem-solving mindset with a proactive approach to overcoming challenges and identifying opportunities.</li> <li>Creative thinker who challenges the status quo and drives continuous improvement.</li> <li>Customer-obsessed—passionate about delivering exceptional experiences to both internal and external clients.</li> <li>Takes ownership of decisions and outcomes, demonstrating accountability and transparency, whether results are good or bad.</li> <li>Maintains a results-driven focus, committed to delivering high-impact outcomes while encouraging a growth mindset.</li> <li>Actively seeks feedback to improve processes and performance, fostering a collaborative, solutions-oriented team environment.</li> </ul>If you’re a leader who thrives on building lasting client relationships, driving measurable results, and fostering team success, we encourage you to apply! <ul> <li>Health Care Plan (Medical, Dental &amp; Vision)</li> <li>Retirement Plan (401k)</li> <li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li> <li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li> <li>Family Leave (Maternity, Paternity)</li> <li>Short Term &amp; Long Term Disability</li> <li>Training &amp; Development</li> <li>Hybrid Schedule</li> <li>Free Food &amp; Snacks</li> <li>Equity Plan</li> </ul>

ConsumerAffairs

Director of Client Success

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $22.99 - $34.49 Hourly Job Shift Day Job Category Sales <h2>Description</h2> Job Summary: Provides technical support to AAON representatives and technicians via phone communication during live interactions. Provide written answers in clear and direct communication via emailed interactions from third party representatives and customers. Essential Job Duties and Responsibilities: <ul> <li>Provides live support for field HVAC technicians onsite over the phone. </li> <li>Responds to emails in a professional and courteous manner with detailed information to provide guidance on field related queries.</li> <li>Interprets wiring diagrams to help diagnose issues in house and in field.</li> <li>Performs initial troubleshooting for common issues using available resources and manuals.</li> <li>Escalates any unresolved or complex problems promptly and efficiently.</li> <li>Provides clear and concise communication when escalation is needed to more senior support and/or management.</li> <li>Assesses customer needs and recommend suitable solutions.</li> <li>Provides exceptional customer service. </li> <li>Reviews all technical support related processes and documentation for continuous improvement.</li> <li>Identifies patterns in recurring customer issues and reports them to Tier 2 for further investigation.</li> <li>Maintains and updates personal knowledge of current AAON product offerings and services.</li> <li> Logs results of all calls into job service notes. </li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: High school diploma with a minimum of 3 years’ commercial HVAC experience or equivalent industry experience. Associate’s degree in applied science or a two-year technical degree preferred. Knowledge, Skills, and Abilities: <ul> <li>Fundamental understanding of HVAC related refrigeration operations.</li> <li>Fundamental understanding of wiring diagrams and how to decipher operation of units. </li> <li>Demonstrates a strong customer service mindset and professionalism.</li> <li>Excellent problem solving and technical communication skills, both spoken and written.</li> <li>Logical presentation of complex or simple applications in HVAC.</li> <li>Ability to execute multiple tasks simultaneously under time pressure</li> </ul> Work Environment: <ul> <li>Primarily works in an office environment.</li> <li>Requires sitting/standing for long periods.</li> <li>Work requires periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> <li>Lift and carry up to 10 pounds occasionally.</li> <li> Travel occasionally to job sites and office locations as needed. </li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship

Technical Support Specialist

Customer Solutions Architect - Capital One Software - (Remote)Capital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Capital One Eno).Our teams have built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft, MSFT).Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions.Role OverviewThe Capital One Software team is seeking a customer-centric, energetic, and highly-motivated individual to join our team. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration and creativity.Specifically, we are looking for experienced and collaborative technical pre-sales individuals to partner with technically skilled customers, internal Product and Engineering teams as well as other cross-functional verticals. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individuals who love learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovative individuals who can look beyond the technology and consider the value our technology creates for our customers, and can help change how our technology is viewed to enable outcomes. The ideal candidate will have past experience working as a Customer Solutions Architect, technical pre-sales, or a similar role. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions. Customer Solution Architects must be able to identify customer pain points and desired outcomes and translate them into Capital One Software solutions. You are able to help customers align technical and business outcomes and eliminate ambiguity in a growing software business. Seeking individuals with bold ideas, entrepreneurial in nature and those who enjoy building a startup. We require individuals who can implement internal and external solutions at scale with little to no managerial oversight.Key Areas of Focus for Customer Solutions Architects:<ul> <li>Trusted Advisor: We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements.</li> <li>Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.</li> <li>Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.</li> <li>Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.</li> <li>Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.</li> <li>Pre-Sales &amp; Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.</li> <li>Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.</li> <li>Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.</li> </ul>Key Responsibilities for This Role:<ul> <li>Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.</li> <li>Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.</li> <li>Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.</li> <li>Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..</li> <li>Serves as a knowledge resource and escalation point for coworkers and customers.</li> <li>Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.</li> <li>Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.</li> <li>Leads high customer satisfaction through the use of data and proactive solutions.</li> <li>Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.</li> <li>Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.</li> <li>Develops and maintains technical support procedures and policies.</li> <li>Builds credibility and trust within the team and with our business customers and stakeholders.</li> <li>Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.</li> <li>Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.</li> <li>Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree or military experience</li> <li>At least 7 years of experience in a customer-facing role in an organization or entrepreneurial context.</li> <li>At least 5 years of experience with cloud services (AWS, GCP, Azure), or data clouds (Snowflake, Databricks,), and data manipulation languages (SQL).</li> <li>At least 4 years of experience working with cross-functional teams.</li> <li>At least 3 years of experience with design, implementation, or consulting experience of distributed applications.</li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in Computer Science, Engineering, or Information Technology.</li> <li>High level of comfort communicating effectively across internal and external organizations.</li> <li>Experience in technical consulting and/or architecture engagements with large-scale customers or enterprises.</li> <li>2 + years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.</li> <li>2 + years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $204,900 - $233,800 for Sr. Manager, Solutions Architecture McLean, VA: $225,400 - $257,200 for Sr. Manager, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Customer Solutions Architect - Capital One Software - (Remote)

Senior Director, Customer Support Leader (Remote)Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Senior Director of Customer Support, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. We are seeking an experienced and accomplished Support Leader with a proven track record in operational and/or site reliability engineering to lead our support organization. This executive role demands a deep understanding of system architecture, service delivery, and customer experience. The successful candidate will be responsible for ensuring maximum system uptime, optimizing performance, and leading a team of engineers to deliver world-class support around the clock.The ideal candidate will have a strong background in managing and scaling critical services, and will be adept at developing strategic roadmaps to address complex, large-scale challenges inherent in the technology industry. They will be a visionary leader with a passion for innovation and a commitment to delivering exceptional customer experiences. They will possess a deep understanding of industry best practices and emerging technologies, and will be able to leverage this knowledge to drive continuous improvement and operational excellence.Key Responsibilities:<ul> <li>Lead and inspire a high-performing team of engineers to deliver exceptional support and service.</li> <li>Develop and implement strategies to ensure maximum system availability, reliability, and performance.</li> <li>Drive innovation and continuous improvement in service delivery and support.</li> <li>Develop and execute strategic roadmaps to address complex, large-scale challenges.</li> <li>Stay abreast of industry trends and emerging technologies to ensure the organization remains at the forefront of innovation.</li> <li>Foster a culture of collaboration, accountability, and customer-centricity.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree </li> <li>At least 9 years of experience in customer support, customer success, or operations within a SaaS or technology organization</li> <li>At least 6 years of experience in operational or site reliability engineering</li> <li>At least 5 years of experience in people management roles, with a focus on building, mentoring, and leading high-performing teams</li> </ul>Preferred Qualifications:<ul> <li>Master’s degree in Computer Science </li> <li>6 + years of experience in developing and executing strategic roadmaps to address complex customer and business challenges</li> <li>Demonstrated ability to understand system architecture, service delivery and customer experience</li> <li>Experience designing scalable processes for proactive customer support and self-service solutions</li> <li>Strong leadership skills, communication and interpersonal skills</li> <li>Demonstrated ability to collaborate cross-functionally with product, engineering, and sales teams</li> <li>Experience navigating and leading teams through high-growth, fast-paced, or startup-like environments</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $280,600 - $320,200 for Sr. Director, Solutions Architecture Richmond, VA: $280,600 - $320,200 for Sr. Director, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Senior Director, Customer Support Leader (Remote)

$19/hr starting payrate! Complete benefit package with 33 paid days off 1st year! Certified Community Behavioral Health Clinic (CCBHC) provides integrated medical and behavioral health care to clients in a community based setting. The Peer Recovery Support Specialist (PRSS) provides peer support services, based on an individualized, recovery-focused service philosophy that allows individuals the opportunity to learn to manage their own recovery and advocacy process. The RSS will work to enhance the development of natural supports, coping skills and other skills necessary to function as independently as possible in the community, including, but not limited to assisting re-entry into the community after incarceration, a hospitalization or other institutional setting. The PRSS serves as an advocate and provides information and peer support for consumers in emergency, outpatient or inpatient settings. The PRSS performs a wide range of tasks to assist consumers in regaining control of their lives and recovery processes. Must possess the skills to maintain a high level of professionalism, ethics and interactions with all ODMHSAS stakeholders. *This position is a mix of in office, telehealth and community based services. Requirements <ul> <li>Personal experience in active recovery of mental illness and/or substance use.</li> <li>High School diploma or equivalent required [Bachelor’s degree preferred]</li> <li>Specialized experience as a recipient of mental health services for severe mental illness and experience as a paid or volunteer staff working with adults with severe mental illness.</li> <li>Ability to work with the public, ability to maintain an effective working relationship with agency employees.</li> <li>Ability to maintain a professional manner and maintain confidentiality at all times.</li> <li>Must possess a Driver's License and use personal automobile to travel to locations other than primary office. [Mileage reimbursement provided]</li> <li>Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations is preferred.</li> <li>Ability to document activities, write reports, business correspondence and procedure manual.</li> <li>Ability to effectively present information and respond to questions from colleagues, clients, customers and the general public.</li> <li>Ability to effectively communicate and interact with colleagues, clients, client’s families, public and third party payer personnel. </li> </ul> CCBHC Model of Care Family &amp; Children’s Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction. You will be working in an innovative and dynamic environment using a new transformative model of care Certified Community Behavioral Health Clinic (CCBHC). This model is characterized by innovative, team-based approach and whole person care for adults and children with a range of complex mental health and substance use challenges. Utilizing multi-disciplinary teams, staff work collaboratively to provide a coordinated effort to enhance client recovery. Robust CCBHC services often result in better client outcomes and quality of care due to: <ol> <li>Increased access to care and crisis services</li> <li>Expanded traditional community mental health and substance use services.</li> <li>Added Care Coordination and physical health screening for mental health clients</li> <li>Greater access to Social Services for clients’ economic and social needs</li> <li>Increased specialized services for veterans, those most in need, and those impacted by the opioid crisis.</li> </ol> DRUG FREE WORK PLACE This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Possession of a medical marijuana license will not exclude any applicant; however, all employees are subject to the Family &amp; Children’s Services Drug Free Workplace Policy.

Family & Children's Services

Peer Recovery Support Specialist- Connections

Ready to be a Titan? What you'll do:<ul> <li>Design and develop comprehensive solutions on Salesforce (and integrated applications) to support contact center operations, including agent productivity, customer interactions, and workforce management.</li> <li>Interpret system and business requirements to create detailed technical specifications and design documents, adhering to SDLC, with a focus on integrating with telephony and workforce management platforms.</li> <li>Build and maintain seamless integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc), ensuring accurate and efficient data flow and real-time operational insights.</li> <li>Develop and implement automated workflows and processes to optimize contact center operations, such as call routing, agent scheduling, performance monitoring, and quality assurance.</li> <li>Utilize AI/ML models to predict customer behavior, optimize resource allocation, and improve performance (e.g., predictive routing, agent skill-based routing, forecasting).</li> <li>Enhance existing processes through innovative technical solutions, driving improved customer experience, increased agent efficiency, and reduced operational costs.</li> <li>Collaborate closely with contact center managers, agents, engineers, and business stakeholders throughout all project phases, from design and development to testing and deployment.</li> <li>Provide ongoing support and maintenance for the Salesforce instance and integrated technologies, ensuring optimal performance and addressing evolving requirements.</li> <li>Ensure data quality and integrity across all systems and the Salesforce platform, providing valuable insights into customer interactions and agent performance.</li> <li>Maintain a flexible and proactive approach to adapt to changing project requirements and effectively contribute to the team's success.</li> <li>Leverage AI technologies like conversational AI, machine learning, and natural language processing to enhance customer interactions and improve agent efficiency (e.g., chatbots, sentiment analysis, AI-powered routing).</li> </ul>What you'll need:<ul> <li>BS/BA degree in Computer Science, Engineering, or a related field, or equivalent experience</li> <li>Deep knowledge of Salesforce Service Cloud and Sales Cloud, with a strong focus on features supporting contact center operations (e.g., Service Console, CTI integration, Omni-Channel).</li> <li>5+ years of hands-on Salesforce development experience using Apex, Lightning UI (Aura/LWC), REST/SOAP APIs, Visualforce, JavaScript, XML, JSON, HTML, CSS, and AJAX</li> <li>Solid software design, coding, testing, maintenance, and debugging skills on the Salesforce CRM platform.</li> <li>Expertise in CI/CD tools like Autorabit, Github, Bitbucket, Jenkins, and ANT</li> <li>Salesforce certifications (Platform Developer I/II - required, Service Cloud Consultant - preferred).</li> <li>Strong understanding of Managed Packages, OAUTH2, Caching, Future calls, outlook integration, open CTI and salesforce features.</li> <li>Experience designing and implementing integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc) using standard connectors or APIs.</li> <li>Proven ability to independently lead technical projects from conception to delivery, including solution design and implementation.</li> <li>Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and leadership.</li> <li>Experience with integrating Salesforce and contact center technologies with other applications (e.g., Gong, Calendly, ticketing systems like Zendesk or Freshdesk). Required</li> <li>Demonstrate a strong understanding of key contact center metrics (e.g., handle time, abandonment rate, customer satisfaction, first call resolution) and how to leverage Salesforce and other tools to track and improve these metrics.</li> <li>Experience with integrating AI/ML models into contact center solutions (e.g., routing automation, sentiment analysis, chatbots, speech-to-text, agent assist technologies) preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Salesforce Developer, Customer Support Systems

Ready to be a Titan?We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. While our vision is bold, we always stay humble. Join us. We’re just getting started. We currently have entities in the US, Canada, and Armenia; in addition we have employees and contingent workers in multiple geographies through an EOR/PEO vendor. We are seeking a highly skilled and experienced People/HR Support Operations Manager to join our team. The ideal candidate will be responsible for optimizing and systemizing HR processes, ensuring compliance, managing operational support, leading cross-functional projects, building and developing the People Support Operations team (currently 4 direct reports).What you'll do:Leadership and Team Development<ul> <li>Manage the HR Operations team, fostering a collaborative and high-performing environment</li> <li>Develop ways of working and team structures that support the organization’s goals</li> <li>Continuously assess team capacity and deliverables to ensure alignment with business needs</li> </ul>Optimization and Systemization<ul> <li>Develop and execute best practice global people procedures</li> <li>Find innovative ways to ensure the operationalization of people operations processes and tools to enhance efficiency and effectiveness across the organization</li> </ul>Compliance and Reporting<ul> <li>Ensure compliance with all relevant laws and regulations</li> <li>Conduct regular HR audits to identify areas of improvement</li> <li>Manage compliance support and reporting, ensuring accurate and timely documentation</li> </ul>Operational Support and Incident Response<ul> <li>Handle operational support escalations efficiently</li> <li>Manage incident responses, ensuring quick resolution and minimal disruption</li> </ul>Project Management<ul><li>Contribute to and manage cross-functional HR projects</li></ul>What you'll bring: <ul> <li>7+ years of experience in People Operations and leading a team or a related field</li> <li>Experience and exposure in solving people problems and partnering with people teams as well as key stakeholders such as Finance, IT, Legal</li> <li>Experience procuring, enhancing, optimizing and integrating HR Systems, ideally Workday HCM</li> <li>Experience working with EOR / PEO organizations is an asset </li> <li>Track record of developing and managing internal people programs, policies, processes and teams for scale in a high growth company</li> <li>High level of care for user experience, excellent interpersonal skills and a deep ability to understand what motivates others</li> <li>Excellent organization skills, extremely high level of attention to detail, and ability to prioritize actions</li> <li>Challenges the status quo and discovers and implements better and new ways of working </li> <li>Experience in M&amp;A, integrations, and optimizations is an asset </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $115,000 USD - $165,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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