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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm’s mission is to deliver honest financial products to improve lives. We do this by partnering with top companies to offer responsible financial products at the point of sale. Working jointly with our clients, Affirm co-develops and executes on joint partnership strategies to innovate and grow the business. As a Sr. Business Analyst, you will be responsible for overseeing the entire lifecycle of cases, ensuring compliance with service level agreements (SLAs) and driving continuous improvement within our Service Delivery department. This role is integral to real-time business performance management as well as compliance with established regulatory requirements, as you’ll partner with cross-functional teams to monitor, track, and resolve customer cases. You will provide insights from data analysis, develop actionable recommendations, and collaborate closely with key partners such as Vendor Management, Quality Assurance, Training, Process, and Planning teams. What You’ll Do: Operational &amp; Case Management: <ul> <li>Provide strategic oversight of the end-to-end lifecycle of customer cases, ensuring resolution, accuracy, and high-quality outcomes.</li> <li>Proactively monitor case queues, track aged cases, and drive SLA compliance through data-driven interventions.</li> <li>Collaborate with Workforce Management (WFM) and vendor teams to optimize case assignment, tracking and resolution processes. </li> <li>Perform root cause analysis (RCA) on escalations, recommend corrective actions, and drive process improvements to prevent recurrence.</li> <li>Act as a SME, mentoring junior business analysts and case management teams to improve operational efficiency and decision making.</li> </ul> Data Analysis &amp; Business Insights: <ul> <li>Lead the development of weekly executive summaries and key performance indicator (KPI) reports, delivering actionable insights for leadership.</li> <li>Leverage quantitative and qualitative data to identify trends, operational inefficiencies, and performance gaps, translating findings into strategic recommendations.</li> <li>Develop and maintain advanced dashboards and custom reports to track KPIs related to customer operations, fraud mitigation, and business performance.</li> <li>Provide executive-level insights on operational trends, customer behavior, and process enhancements to drive business outcomes.</li> <li>Guide and mentor junior analysts in data interpretation, storytelling, and visualization best practices.</li> </ul> Process Improvement &amp; Compliance: <ul> <li>Partner with cross-functional stakeholders to lead and drive process improvements, optimizing customer experience and operational effectiveness.</li> <li>Support and/or create documentation of policies, workflows, and training materials to improve operational efficiency.</li> <li>Ensure compliance with regulatory requirements by proactively identifying risks and collaborating with risk and compliance teams.</li> <li>Spearhead initiatives to improve case handling efficiency, reduce resolution time, and enhance agent effectiveness.</li> <li>Provide mentorship to business analysts, fostering a culture of continuous improvement, knowledge sharing, and professional growth.</li> </ul> Minimum Qualifications: <ul> <li>Bachelor’s degree in Business, Finance, Operations, or a related field, or 6+ years of relevant experience in customer operations, business analysis, or compliance.</li> <li>Advanced data analysis skills including proficiency in Excel, SQL, or BI tools (e.g., Tableau, Power BI, Sigma).</li> <li>Experience in customer service, fraud operations, or financial operations within a high-growth or fintech environment.</li> <li>Experience defining requirements and using data and metrics to draw business insights.</li> <li>Proficiency in CRM systems, case management tools, and reporting software.</li> <li>Strong analytical skills with the ability to synthesize complex datasets and extract meaningful business insights.</li> <li>Demonstrated experience mentoring or guiding junior team members in business analysis, data interpretation, or operational strategy.</li> </ul> Preferred Qualifications: <ul> <li>Experience in the fintech, technology, or energy industry.</li> <li>Knowledge of regulatory compliance in customer operations (e.g., consumer protection laws, fraud prevention).</li> <li>Hands-on experience with process automation, operational strategy and business intelligence tools.</li> </ul> Pay Grade - F Equity Grade - 3 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range per year: $80,000 - $100,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Lead Business Analyst, Customer Experience

R10064510 Customer Experience (CX) Representative - Southwest Region (Open)Location:Tulsa, OK - W. 7th St. - Management - Central BSC<h2>How will you CONTRIBUTE and GROW?</h2>The Customer Experience (CX) Representative is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, as well as various other customer issues. The CXR will effectively communicate and support the Division’s collection goals, while providing quality customer service. The CXR will obtain an understanding of Company policies and procedures, and will actively pursue knowledge of skills and tools to be used in all collection efforts. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time sensitive, requiring excellent skills in organization and management of time, efforts, and resources. From time to time, research will be required, the CXR will employ skills and resources to achieve a thorough understanding of information. This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home, after initial training.In particular, you will:<ul> <li>Identify account risks, potential credit problems, spotting AR trends, disputes, and other customer issues. Service oriented, effective communications, follow up skills, critical thinking, team player, conflict resolution skills, adaptability, active listening, decision making, extreme ownership, and empathy.</li> <li>Communicates potential risks to CX Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager). </li> <li>Escalate significant matters to Accounts Receivable Supervisor and up.</li> <li>Contact customers regarding invoices/accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.</li> <li>Review/release/escalate sales on a routine basis throughout the work day.</li> <li>Prioritize portfolio so collection efforts result in maximum benefits. Watch for key indicators when a customer account is falling behind, becoming delinquent.</li> <li>Maintain quality relationships with branch managers, account managers, district managers and AVPs. These relationships can be critical with collection efforts. Involve regional collections managers when possible and keep them informed of issues at all times.</li> <li>Documentation is critical, log conversations, e-mails and other communications. Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.</li> <li>Identify errors and discrepancies on customers’ accounts. Create, investigate, and resolve disputes from beginning to end.</li> <li>General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing</li> <li>Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.</li> <li>Special projects and other duties as assigned.</li> </ul><h2>________________________</h2><h2>Are you a MATCH? </h2><ul> <li>High school diploma or equivalent.</li> <li>Some commercial collection experience is preferred.</li> <li>Experience with SAP and/or ERP systems a plus, basic Excel/Google Sheets experience.</li> <li>A proven track record of success in prior collection roles, a plus.</li> <li>An ability to see the collections operation as a financially oriented customer service function which balances cost control with support for the business.</li> <li>The candidate must be able to problem solve and quickly research solutions</li> <li>The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.</li> <li>Bilingual (Spanish) a plus, but not required.</li> <li>Ability to manage multiple priorities.</li> </ul>​________________________We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children._________________________Your differences enhance our performanceAt Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world._________________________Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click<a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf" target="_blank"> here</a> to view the EEO Know Your Rights poster and<a href="https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank"> here</a> to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at <a href="#">us-accommodationrequest@airgas.com</a>._________________________<a href="http://www.airgas.com/california-privacy" target="_blank">California Privacy Notice</a>

Airgas Incorporated

Customer Experience (CX) Representative - Southwest Region

WHO WE ARERelation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. WHAT WE’RE LOOKING FORThe primary responsibility of the Client Service Specialist is to provide assistance to the Company’s client base by working in partnership with the Sales and Account Management Teams. This is accomplished by accurately handling incoming and outbound calls and emails from clients and participants regarding retirement, life, and annuity investment products. The Client Service Specialist will build relationships with Relation Sales Producers, Account Managers and clients to encourage new and repeat business opportunities. This individual may be the first point of contact between Relation and potential clients; therefore, it is important that the Client Service Specialist be a skilled communicator with the ability to create a positive first impression of the Company.A GLIMPSE INTO YOUR DAY<ul> <li>Develops professional business relationships with Sales Producers, Accountant Managers and clients.</li> <li>Makes calls to qualify prospects and secure initial meetings for Sales Producers.</li> <li>Handles incoming and outbound calls, emails and other inquiries from clients and participants regarding retirement, life, and annuity investment products.</li> <li>Processes invoices in agency management system and manages customer accounts receivables.</li> <li>Assists in the generation and delivery of annual regulatory reports.</li> <li>Performs research for escalated client and/or participant issues.</li> <li>Participates in renewal and prospect discussions with Sales Producers and Account Managers.</li> <li>Assists in generating plan reports with delivery to stakeholders (Sales Producers, Account Managers, and Clients).</li> <li>Assists Sales Producers and Account Managers in preparing quotations, renewal presentations and reports for clients.</li> <li>May assist in the preparation of proposals for potential clients.</li> <li>Participates in a team-based environment to achieve department goals.</li> <li>Performs other projects, duties, and tasks, as assigned.</li> </ul>WHAT SUCCESS LOOKS LIKE IN THIS ROLE<ul> <li>High School Diploma or its equivalent.</li> <li>2-4 years’ Customer Service experience.</li> <li>Experience in the financial services industry preferred.</li> <li>FINRA Series 6 or 7 at time of application and a Series 63 and 65 or 66 within 6 months of hire</li> <li>Basic knowledge related to benefit and/or retirement plans, i.e. deferrals, contributions, distributions, loans, calculations, testing, Form 5500, Safe Harbor, self-funded insurance plans.</li> <li>Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.</li> <li>Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.</li> <li>Must be able to understand written and oral communications and interpret information written within plan documents.</li> <li>Working knowledge of the laws and regulations associated with HIPAA.</li> <li>Ability to prioritize and handle multiple tasks in a demanding work environment.</li> <li>Willingness to adhere to all principles of confidentiality.</li> <li>Ability to work independently and as part of a team.</li> </ul>WHY CHOOSE RELATION?<ul> <li>Competitive pay.</li> <li>A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more. </li> <li>Career advancement and development opportunities.</li> </ul>.Note: The above is not all encompassing of the full position description. Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. .$0.00 - $0.00

Relation Insurance

Client Service Specialist - Wealth

<a href="#">Apply</a> Description Background: Tulsa Innovation Labs LLC (TIL) is a tech-led economic development organization headquartered in Tulsa, OK pioneered by the George Kaiser Family Foundation. The organization is responsible for catalyzing Tulsa’s leadership in advanced industries such as energy tech, advanced air mobility, virtual health, and cyber. We believe that by building a world-class tech hub in America’s heartland, we unlock opportunity for all. The organization was founded in January 2020 and has already experienced significant momentum including its $38.2M Build Back Better Regional Challenge win and recent $51.7M Tech Hubs award from the US Department of Commerce. Now, TIL is emerging from startup-phase and has established itself as a system hub and community leader, requiring additional emphasis on scaling-up operations and organizational capacity. Position Summary: The Director of Industry and Corporate Relationships will lead Tulsa Innovation Labs’ (TIL) efforts to engage national and international corporations in advancing Tulsa’s economic development priorities. This role is pivotal in forging high-impact partnerships that enhance capital access, workforce development, and infrastructure initiatives. Rather than focusing on the quantity of relationships, success in this role hinges on the strategic value and outcomes of these partnerships. The ideal candidate will have a strong grasp of industry dynamics, the ability to navigate corporate structures, and the strategic insight to translate business challenges into opportunities for TIL and the Tulsa region. This individual must be a trusted connector, convener, and influencer—aligning corporate partners with TIL’s mission while ensuring long-term, mutually beneficial collaborations. Key Responsibilities: <ul> <li>Develop &amp; Execute Engagement Strategy – Identify and prioritize corporate targets aligned with TIL’s strategic initiatives. Lead engagement of these companies regularly with a tailored partnership approach. </li> <li>Corporate Relationship Management – Build deep knowledge of each partner’s business model, leadership structure, priorities, and decision-making processes to foster meaningful collaboration, documenting opportunities and sharing insights across the the TIL system. </li> <li>Cross-Functional Collaboration – Work closely with TIL’s executive leadership and initiatives teams to lead the integration of corporate partnerships into broader TIL efforts and economic development strategies. </li> <li>Partnership Development – Identify and cultivate opportunities for external funding, workforce development collaborations, and infrastructure investments that drive TIL’s mission forward.</li> <li>Strategic Influence – Engage senior executives at national and global corporations, navigating complex decision-making environments to build alignment and unlock resources for Tulsa.</li> <li>Programming &amp; Events Integration – Collaborate with TIL’s events and programming team to leverage conferences, networking events, and curated engagements that strengthen relationships with key corporate stakeholders. </li> <li>Thought Leadership &amp; Market Intelligence – Stay ahead of industry trends, investment shifts, and corporate initiatives that could impact Tulsa’s economic landscape. Serve as an internal advisor on emerging business opportunities.</li> <li>Representation &amp; Advocacy – Represent TIL at national industry conferences, executive roundtables, and key forums to position Tulsa as a premier partner for corporate innovation and expansion.</li> </ul> Requirements Ideal Candidate Profile: Qualifications &amp; Competencies: Required: <ul> <li>Bachelor’s degree in business, public administration, economic development, or a related field.</li> <li>8+ years of experience in economic development, corporate engagement, strategic partnerships, or business development.</li> <li>Proven ability to engage senior corporate leaders and drive long-term partnerships.</li> <li>Strong understanding of corporate structures, decision-making, and economic development dynamics.</li> <li>Experience working across cross-functional teams to execute large-scale initiatives.</li> <li>Excellent communication, negotiation, and strategic thinking skills.</li> </ul> Preferred: <ul> <li>Experience with capital attraction, workforce strategy, or innovation ecosystems.</li> <li>Familiarity with CRM and productivity tools (salesforce, asana) </li> </ul> Key Competencies: <ul> <li>Strategic Connector – Ability to identify and link corporate priorities with TIL’s mission.</li> <li>Trusted Influencer – Comfortable engaging C-suite executives and senior decision-makers.</li> <li>Adaptive Problem-Solver – Thrives in ambiguous, evolving environments and proactively drives solutions.</li> <li>Compelling Communicator – Strong ability to articulate complex ideas, craft compelling pitches, and foster engagement.</li> <li>Action-Oriented &amp; Intentional – Demonstrates urgency and proactive execution.</li> <li>Collaborative &amp; Agile – Works effectively across teams, aligning resources to maximize impact.</li> </ul> Physical Requirements: <ul> <li>Communicate: Frequent phone, in-person, and messaging communication via various platforms. Must be able to exchange information effectively and accurately in all elements of verbal and written communication. </li> <li>Operate: Constant operation of computer, phones, and other office productivity tools.</li> <li>Willingness and ability to travel between program and related stakeholder locations, and service provider/vendor offices as required. </li> </ul> Hours &amp; Location: <ul> <li>Position is based in Tulsa within TIL headquarters located at 3 North Cheyenne Ave.</li> <li>Typical work hours are Monday – Friday from 8:00 to 5:00, with flexibility required for various events, meetings, and relevant business needs.</li> </ul> About our Benefits As part of our overall compensation package, we offer work/life flexibility, comprehensive health benefits, paid time off, and a generous retirement contributions designed to support you and your family. Details: <ul> <li>100% employer paid medical, dental, and long-term disability for full-time employees only. Option to add vision and dependents.</li> <li>401K employee and employer contributions.</li> <li>Paid time off to support you while you are out of the office.</li> <li>Paid holidays so our employees can spend time with those they care about.</li> <li>Employer paid AD&amp;D life insurance, with employee options to add supplemental life insurance.</li> </ul>

Tulsa Innovation Labs

Director, Industry and Corporate Relationships

Sr. Manager, Solutions Architect (Customer Engineering)(Remote)Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Eno). As we uncovered new challenges along the way, we built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders.Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud or migrating to the cloud..The Capital One Software team is looking for experienced and collaborative individual contributors who are technically skilled and can work directly with the customers to engineer, deliver and successfully implement solutions and products within their data ecosystem. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individual contributors who are passionate about learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovators who can look beyond the technology and consider the value our technology creates for our customers, who can help customers embrace the offered technology and solutions, who are obsessed with customer success and can help change how our technology is viewed to enable outcomes.The ideal candidate will have past experience working as a Distinguished Engineers, Solutions Architect, Technology Architect, and a proven track record of hands-on solution implementation in the customer environment and managing and growing customer relationships. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions.Responsibilities:<ul> <li>Prepare and deliver technical engagements with enterprise customers including envisioning business and technical solutions, delivering architectural design and rapid prototypes.</li> <li>Drive architecture/design reviews focused on business and technical requirements.</li> <li>Analyze, define and document requirements for data, workflow, logical processes, hardware, operating system environment and enterprise system integrations.</li> <li>Plan, manage and deliver customer projects.</li> <li>Support architecture governance by providing subject matter expertise.</li> <li>Work with business and product partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Travel to customer locations as needed to implement products and solutions, develop and nurture customer relationships, and manage key stakeholder communication.</li> <li>Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.</li> </ul>Basic Qualifications:<ul> <li>Bachelor's Degree</li> <li>At least 6 years of experience in Software Engineering and Systems Architecture or Technology Solution design</li> <li>At least 2 years of experience creating solutions architectures in a public cloud (AWS, Microsoft Azure, Google Cloud) </li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in Computer Science, Engineering or Information Technology</li> <li>7+ years of experience in software engineering</li> <li>5+ years of experience as a Solutions Architect in large/complex organizations</li> <li>5+ years of experience in building and managing infrastructure, databases, networking and CI/CD Tooling (K8s, Artifactory, Harness, Docker, ECS, etc.)</li> <li>8+ years of experience architecting, designing, and/or delivering delivering scalable and decoupled systems in a heavily regulated technology environment</li> <li>3+ years of experience working with internal and external business clients</li> <li>3+ years of experience with AWS concepts and implementations</li> <li>1+ years of experience working on data management platforms in areas such as Data Discovery, Data Classification, Data Lineage and Data Catalog.</li> <li>1+ years of experience with Cryptography and Quantum Computing.</li> <li>Experience to engaging, influencing and driving initiatives by partnering with technology executives</li> <li>Experience mentoring software engineers or architects</li> <li>Experience in a regulated environment (HIPAA, PCI, Privacy, etc)</li> <li>Ability to communicate at all levels in the organizations with required technical depth and breadth</li> <li>AWS or equivalent certifications (Cloud Practitioner, Solution Architect-Associate, GCP or Azure)</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $204,900 - $233,800 for Sr. Manager, Solution Arch Richmond, VA: $204,900 - $233,800 for Sr. Manager, Solution Arch Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Sr. Manager, Solutions Architect (Customer Engineering)(Remote)

Manager, Solutions Architect (Customer Engineering)(Remote)Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Eno). As we uncovered new challenges along the way, we built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., MSFT). Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud or migrating to the cloud..The Capital One Software team is looking for experienced and collaborative individual contributors who are technically skilled and can work directly with the customers to engineer, deliver and successfully implement solutions and products within their data ecosystem. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individual contributors who are passionate about learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovators who can look beyond the technology and consider the value our technology creates for our customers, who can help customers embrace the offered technology and solutions, who are obsessed with customer success and can help change how our technology is viewed to enable outcomes.The ideal candidate will have past experience working as a Distinguished Engineers, Solutions Architect, Technology Architect, and a proven track record of hands-on solution implementation in the customer environment and managing and growing customer relationships. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions.Responsibilities:<ul> <li>Prepare and deliver technical engagements with enterprise customers including envisioning business and technical solutions, delivering architectural design and rapid prototypes.</li> <li>Drive architecture/design reviews focused on business and technical requirements.</li> <li>Analyze, define and document requirements for data, workflow, logical processes, hardware, operating system environment and enterprise system integrations.</li> <li>Plan, manage and deliver customer projects.</li> <li>Support architecture governance by providing subject matter expertise.</li> <li>Work with business and product partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Travel to customer locations as needed to implement products and solutions, develop and nurture customer relationships, and manage key stakeholder communication.</li> <li>Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.</li> </ul>Basic Qualifications:<ul> <li>Bachelor's Degree</li> <li>At least 4 years of experience in Software Engineering and Systems Architecture or Technology Solution design</li> <li>At least 2 years of experience creating solutions architectures in a public cloud (AWS, Microsoft Azure, Google Cloud)</li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in Computer Science, Engineering or Information Technology</li> <li>5+ years of experience in software engineering</li> <li>3+ years of experience as a Solutions Architect in large/complex organizations</li> <li>6+ years of experience architecting, designing, and/or delivering delivering scalable and decoupled systems in a heavily regulated technology environment</li> <li>3+ years of experience in building and managing infrastructure, databases, networking and CI/CD Tooling (K8s, Artifactory, Harness, Docker, ECS, etc.)</li> <li>2+ years of experience working with internal and external business clients</li> <li>2+ years of experience with AWS concepts and implementations</li> <li>Experience to engaging, influencing and driving initiatives by partnering with technology executives</li> <li>1+ years of experience working on data management platforms in areas such as Data Discovery, Data Classification, Data Lineage and Data Catalog.</li> <li>1+ years of experience with Cryptography and Quantum Computing.</li> <li>Experience mentoring software engineers or architects</li> <li>Experience in a regulated environment (HIPAA, PCI, Privacy, etc)</li> <li>Ability to communicate at all levels in the organizations with required technical depth and breadth</li> <li>AWS or equivalent certifications (Cloud Practitioner, Solution Architect-Associate, GCP or Azure)</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $175,800 - $200,700 for Manager, Solution Architecture Richmond, VA: $175,800 - $200,700 for Manager, Solution Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Manager, Solutions Architect (Customer Engineering)(Remote)

Ready to Be a Titan?We are seeking an experienced, dynamic, and hands-on Senior Manager, Business Systems - Platform Support, Operations &amp; Quality to join our Business Technology team. This role is critical in ensuring the stability, scalability, and availability of our core business platforms (Salesforce and Workday). The ideal candidate will have a strong background in production support, QA automation, and platform operations, with a proven track record of defining and operationalizing processes in a global organization.What You'll Do:Strategic Leadership &amp; Team Management<ul> <li>Lead and mentor a team responsible for platform support, QA automation, and operations to ensure stable, scalable, and secure business systems.</li> <li>Establish a global support team in partnership with production support partners, ensuring seamless 24/7 operations.</li> <li>Scale QA automation as a shared service across business systems, driving consistent quality and efficiency.</li> <li>Foster a collaborative and innovative team culture, focused on continuous improvement and customer-centric solutions.</li> </ul>Production Support &amp; Operational Excellence<ul> <li>Define, adopt, and operationalize robust production support processes to deliver high availability and performance of business systems.</li> <li>Manage incident response, root cause analysis, and issue resolution, ensuring minimal impact on business operations.</li> <li>Partner with cross-functional teams to align support strategies with business objectives.</li> <li>Develop and monitor SLAs and KPIs to measure support performance and ensure accountability.</li> </ul>Platform Operations &amp; Scalability<ul> <li>Oversee the scalability, security, and availability of Salesforce, Workday and other core business application platforms, ensuring alignment with organizational growth.</li> <li>Implement best practices for system monitoring, maintenance, and optimization to prevent downtime and enhance user experience.</li> <li>Collaborate with stakeholders to plan and execute platform upgrades, migrations, and integrations.</li> </ul>Quality Assurance Automation<ul> <li>Scale and standardize QA automation frameworks and tools to support all business systems, driving efficiency in testing processes.</li> <li>Develop and implement strategies to ensure comprehensive test coverage and reduce manual testing efforts.</li> <li>Establish metrics to measure and improve the quality of deliverables.</li> </ul>Documentation, Training &amp; Continuous Improvement<ul> <li>Develop and maintain comprehensive technical documentation, including support processes, QA frameworks, and operational guidelines.</li> <li>Provide training and enablement to internal teams, ensuring effective utilization of business systems.</li> <li>Stay updated with emerging technologies and best practices, incorporating them to drive innovation and operational excellence.</li> </ul>What You'll Bring:Education &amp; Experience<ul> <li>Bachelor’s degree in Computer Science, Information Systems, or a related field.</li> <li>10+ years of experience in managing business systems with a focus on Salesforce and Workday platforms.</li> <li>Proven expertise in production support, platform operations, and QA automation within global organizations.</li> </ul>Technical Skills<ul> <li>Strong experience in Salesforce and Workday platform operations, including technical solutions, data security, integration, and scalability.</li> <li>Familiarity with other key business applications (ex. Talkdesk, Salesloft, Gong, Assembled etc.) is a plus.</li> <li>Prior experience with QA automation tools, such as AccelQ, Kainos or similar frameworks.</li> <li>Strong knowledge of ITIL practices, incident management, and operational governance.</li> </ul>Certifications (Preferred)<ul> <li>ITIL Foundation or Practitioner Certification</li> <li>Salesforce Administrator Certifications will be a plus</li> </ul>Leadership &amp; Soft Skills<ul> <li>Demonstrated ability to lead and scale teams in a fast-paced, global environment.</li> <li>Excellent communication and stakeholder management skills, with the ability to bridge technical and business perspectives.</li> <li>Strategic thinker with a problem-solving mindset and a passion for driving operational excellence.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Manager, Business Systems - Platform Support, Operations & Quality

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Interested in joining the Prime Finance team? We are part of the Institutional group that is building a full-service prime brokerage platform with everything that institutions need to execute trades and custody assets at scale. Our team provides comprehensive financing solutions for businesses to deploy institutional trading strategies and enable capital efficiency, including lending, margin and shorting capabilities. We are an experienced group of individuals with many decades of combined experience at top banks and asset managers, and firmly believe that institutional financing services backed by thoughtful risk management programs will usher in new waves of capital and fuel the next crypto expansion. You can be part of this motivated team with a proven track record of delivering innovative and bespoke prime brokerage services to some of the world's leading institutional investors. What you’ll be doing: <ul> <li>Institutional relationship management with strong client service orientation</li> <li>Manage a book of Coinbase Institutional’s highest-priority clients as day-to-day relationship owner </li> <li>Ensure accounts for hedge funds and the institutional financing business are onboarded smoothly</li> <li>Provide a seamless customer experience by partnering with legal, compliance, operations, trading and other cross-functional teams on client issues</li> <li>Understand client needs and help develop product / technology to support</li> <li>Leverage subject matter expertise to help pitch institutional financing products with sales </li> <li>Identify opportunities to match clients with broader institutional product offerings</li> <li>Build and maintain strong relationships with new and existing Coinbase institutional clients</li> </ul> What we look for in you: <ul> <li>3+ years of relevant experience as a relationship or account manager for institutional clients</li> <li>In-depth knowledge of global financial markets, prime brokerage, margin, lending, derivatives, trading platforms, custody, and/or crypto</li> <li>Fantastic communication skills in order to operate seamlessly with clients and partner teams</li> <li>Strong sense of ownership and urgency</li> </ul> Nice to haves: <ul> <li>Experience in data science and programming (Python, SQL, etc.)</li> <li>CFA, CAIA, or other relevant industry designations</li> </ul> Job ID: P62679 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $130,050—$153,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Institutional Financing Client Relationship Manager

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value added customer support. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As the Director, Global Consumer Support Operations you’ll be fully responsible for leading a growing team of experienced customer support professionals to provide a world class experience for our millions of Retail customers. You will be responsible for the quality of our customer support, which entails building, growing and managing a high performing and diverse team across multiple countries and multiple contact channels. You will lead through a team of global leaders, internal stakeholders and outsourced partners to achieve a seamless customer experience and scale in a thoughtful, effective way. Additionally, you will manage our process excellence team, that is taking our processes from good to great by eliminating inefficiencies and introducing technology that enables our agents to focus on the human elements of support. What you’ll be doing (ie. job duties): <ul> <li>Demonstrating resiliency during periods of volatility while leading the support operations team to provide our customers with the most trusted support experience anywhere. </li> <li>Act as a proactive inspiring leader across the wider Customer Experience organization, with a strong bias to action and the ability to contribute to overall organizational strategy and direction.</li> <li>Act with urgency to ensure priority items are progressed through having a bias to action and focusing on the 20% of work that will get us 80% of the impact. </li> <li>Hire, lead and develop a globally distributed, high performing team, setting up the organization for success through investments in career growth.</li> <li>Define and deliver on organizational-level OKR’s and service levels, enabling operational excellence across all aspects of the customer journey.</li> <li>Collaborate closely with partner teams including Program, Analytics, WFM, Quality, Technology, and Learning &amp; Development to ensure you can deliver on your goals.</li> <li>Utilize a laser focused, customer facing team to collect thoughtful feedback by directly gathering “Voice of the Agent and/or Customer” sentiment and feedback.</li> <li>Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.</li> <li>Attend monthly and quarterly vendor business reviews to stay abreast and accountable of performance across all tiers of support.</li> <li>Thoughtfully delegate tactical responsibilities and set performance expectations across the organization.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>15+ years experience leading an increasingly complex (1,000+ headcount) operations and process improvement programs. </li> <li>Simplifier - You can see through the trivial many, identify the meaningful few, and deliver results against key focus areas. </li> <li>Resilient - You can lead through volatility of the market conditions, learn, adapt, and self-motivate. </li> <li>Intelligent and Experienced- You have a breadth of knowledge from experience paired with natural intellectual curiosity. </li> <li>Scrappy and proactive – naturally curious enough to “figure it out”; able to pivot and ruthlessly re-prioritize; bias for action and proposing solutions</li> <li>Expert communicator – ultra clear written and verbal communication; ability to write docs and simplify complex topics for senior audiences</li> <li>Passion – for creating an exceptional experience for Coinbase customers.</li> </ul> Nice to haves: <ul> <li>MBA or higher level degree</li> <li>Crypto, financial services, or other tech-company experience</li> <li>Lean Six Sigma, or green/black belt certification</li> </ul> ID: P68937 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $232,050—$273,000 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Director - Global Consumer Support Operations

Role Value Proposition: MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We’re united by our purpose to help our customers and each other create a confident future; we’re guided by empathy; and we’re inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it’s <a href="http://;/" target="_blank">#AllTogetherPossible</a>. Join us! Responsible for collaborating with partners to promote maximum employee education and enrollment, a customer-centric onsite experience, and achieve overall customer satisfaction. This role coordinates the development, planning, management, reporting, and execution of the onsite events. Provides administrative and customer service to very large group insurance clients. Works with account team to manage customer relationships and satisfaction. Key Responsibilities: <ul type="disc"> <li>Develop an understanding of MetLife’s Group Benefits products, services, and system platforms</li> <li>Build upon service competencies – including communication, customer service, project management and relationship-building skills</li> <li>Manages the delivery of onsite enrollment strategies while supporting various methodologies, print collateral, supply fulfillment, and event logistics</li> <li>Partners with Service Team to develop and deliver moderately complex training materials for onsite resources. </li> <li>Attend onsite customer meetings to discuss key product features of customer – specific plan designs. </li> <li>Reinforce the service team by learning MetLife’s systems and processes to support service team – includes partnering with internal partners and external customers to deliver on customer needs, assisting with problem solving through a consultative approach, and executing on the end-to-end customer experience</li> </ul> <ul> <li>Generate reports to track/report activities, identify trends, progress, and strategies</li> <li>Perform other related duties as assigned or required </li> </ul> Essential Business Experience and Technical Skills: Required: <ul type="disc"> <li>3+ years of equivalent experience within the insurance space.</li> <li>Excellent organizational, interpersonal, and communication and presentation skills, both written and verbal</li> <li>Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.</li> <li>Strong knowledge of Microsoft Excel, Word &amp; PowerPoint</li> <li>Undergraduate degree required </li> <li>Proficient with Microsoft Office software.</li> </ul> Preferred: <ul type="disc"> <li>Preferred Bachelor's degree in related field or equivalent experience</li> <li>Comfortable with onsite in-person meeting</li> <li>Dedication to quality improvement and work product excellence</li> <li>Bilingual is a plus</li> </ul> At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

137 Customer Service Jobs