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Habitat for Humanity International (HFHI) is currently seeking a talented professional for the role of an Associate Director - Donor Support. The Associate Director of Donor Support reports to the Senior Director, Donor Experience and is part of the Donor Experience team in the Resource Development Division of Habitat for Humanity International. The Associate Director, Donor Support plays a pivotal role in advancing the organization’s fundraising effectiveness through strategic program support, resource development, and training. This role supports both day-to-day processes and long-term initiatives that enhance frontline fundraiser success, streamline donor marketing materials, and strengthen organizational readiness for disaster response efforts. The candidate needs to excel in complex project management and must apply continuous improvement methodology from experience. This position requires a resourceful individual with strong emotional intelligence, self-motivation, and strong analytical, and interpersonal skills. This role is a key player in shaping how we engage and inspire donors across the globe. The Associate Director, Donor Support is a key member of the Donor Experience team that contributes to raising funds, donor retention, project coordination, strategic initiatives and collaboration with internal stakeholders. This position will be hybrid based and will require the individual to come into the office on Tuesdays or only if needed 2-3 days out of the week. Key Responsibilities: Strategic Marketing Development for Fundraising Programs &amp; Training: 50% - Responsible for the execution of donor marketing materials and toolkit development in collaboration with U.S. and Global Program subject matters experts and the Global Communications team. - Serve as the point of contact for the creation, distribution, and continuous improvement of fundraising support materials, ensuring consistency and alignment with organizational goals. - Plan, coordinate, and facilitate comprehensive training sessions for frontline fundraisers and cross-functional teams across the Resource Development (RD) division, aligning with fundraising strategies and donor priorities. - Monitor trends and gather ongoing feedback from fundraisers and donors to inform future funding strategies, training needs, and donor stewardship approaches. - Oversee the management of RD’s digital resource hub on SharePoint and the intranet, ensuring that all toolkits, Go-To-Market documents, recorded trainings, and key materials are accessible and up to date. Strategic Planning, Reporting &amp; Operations: 30% - Manage the monthly and quarterly reporting of the funding priority donor pipeline, including tracking key performance indicators and progress toward annual revenue and engagement targets. - Facilitate bi-weekly fundraising pipeline meetings, preparing data-driven updates and supporting materials to drive strategic decision-making and team alignment. - Maintain oversight of project codes and budget alignment for newly launched fundraising initiatives and programmatic campaigns. - Identify and resolve operational inefficiencies across internal teams, developing new collaborative processes that enhance integration and effectiveness between the RD division and programmatic units. Disaster Response Fundraising: 15% - Act as the lead coordinator for Resource Development’s engagement during major disaster responses (Level 3), working in close collaboration with U.S. and Global Program teams to activate and support donor outreach strategies. - Oversee and manage coordinated fundraising efforts for lower-tier (Level 1 and Level 2) disaster responses, ensuring timely information flow and fundraising readiness across teams. - Provide fundraisers with tailored updates, key messaging, and situational briefs during active disasters, enabling them to engage donors effectively and drive critical support. - Contribute to post-disaster reporting and analysis to inform future emergency fundraising strategies and improve donor response time and impact. Support Donor Engagement Events: 5% - Includes virtual events as well as in-person complex, multi-day events, smaller events, and other engagement activities. Key Requirements: - Bachelor’s Degree. - At least five years of experience around soliciting and/or understanding fundraising initiatives to donors with a strong understanding of tools and support that are foundational to a fundraiser’s toolkit. - Requires a keen understanding of the fundraising solicitation cycle and the tools and support that are foundational for a fundraiser’s tool kit. - Skilled in engaging with donors, managing communications, and ensuring a positive and seamless donor experience. - Proven ability to deliver tangible impact while handling competing priorities in a ‘fast paced’ environment and exhibit efficient time management and exceptional organizational skills. - Demonstrated ability to quickly collect information from internal and external sources, synthesize and summarize for senior executive review. - Strong written, presentation and oral communication skills. - Demonstrated business, technology and interpersonal savviness, confidence and relationship management skills to interface with all levels of the global Habitat network. - Unquestionable personal code of ethics, integrity and trust; demonstrable servant leadership. - Strong strategic/financial analysis skills. - Experience in donor and customer relationship management (CRM) software. - Exceptional Microsoft Office skills (Word, Excel, PowerPoint). - Mission-driven; passionate; comfortable communicating about and working within a Christian organization. Active support of HFHI Values &amp; Commitments: - Humility – We are part of something bigger than ourselves - Courage – We do what’s right, even when it is difficult or unpopular - Accountability – We take personal responsibility for Habitat’s mission - Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct. Preferred: - Donor communications or public relations experience. - Prior experience in a large nonprofit environment. The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $79,000 to $93,000. Application Deadline: June 6th, 2025.

Terwilliger Centre for Innovation in Shelter

Associate Director - Donor Support

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileSr Customer Care SpecialistManagement LevelIndividual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %NoWork ShiftDayCompensationHourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionCandidate must live in Phoenix or Atlanta area as this role will become hybrid in office. Key Responsibilities:<ul> <li>Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible</li> <li>Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data</li> <li>Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy</li> <li>Manage high volume of tasks in a timely and efficient manner</li> <li>Identify client needs, research issue and provide solutions and/or alternatives</li> <li>Build sustainable relationships and engage clients by providing best-in-class service</li> <li>Meet and/or exceed established key performance criteria</li> <li>Provide excellent client service and advocacy</li> <li>Work across the organization as needed to resolve client requests</li> <li>Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions</li> <li>Dispatch available vehicles to clients across all regions on an inbound basis</li> <li>Effectively communicate to the client how to use any of our client facing tools</li> <li>Perform other duties as deemed necessary by management</li> </ul>Qualifications<ul> <li>High School Diploma/GED and 5 years' experience in a related field.</li> <li>OR the right candidate can also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field.</li> <li>Auction and/or logistics/transportation knowledge a strong plus</li> <li>Excellent oral and written communications skills, particularly in a phone or email context</li> <li>Attention to detail and follow-through</li> <li>Demonstrated ability to adapt in a changing environment,</li> <li>Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment</li> <li>Demonstrated experience being a customer-focused, service-oriented professional</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Cox Automotive Inc.

Sr Customer Care Specialist (Manheim)

Cox Communications

<h3> Position Summary </h3> Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you’ll do/Responsibilities The Support Specialist will guide the Epic product specific build regarding scheduling and workflows of providers and patients, including enhancing the support models to achieve successful enhancements, expansion, and ongoing support. Additionally, the Specialist performs analysis of workflows, data collection, report details and other technical issues associated with Epic software. Prepares requirement specifications and provides technical assistance in identifying, evaluating, and configuring systems and procedures that meet user requirements. Review and test new releases and document all outcomes of testing and serve as the support contact for the application. This position has responsibility within all phases of the application implementation including design, build, test, installation, and maintenance of the application. Provide outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care. On an as-needed basis, provide on-site support within the organization. Enterprise Epic Implementation; Primarily remote work with scheduled time onsite with the client. Deloitte has been engaged as an Implementation Partner and will operate with a hands on "Coach and Advise" model of support to the client IT Team. We are looking for experienced team leads to support/coach/advise the Project IT Team with tasks throughout the implementation cycle - Design/Workflows, System Build, Testing, Upgrades, and Activation. Recruiting for this position will end on April 20, 2025. The Team Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care &amp; Life Sciences, Digital Banking &amp; Payments, Investment &amp; Wealth Management, Insurance, Telecom, Media, and Energy &amp; Resources. Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization. Required Qualifications <ul> <li>Must have a current Epic Certification (Orders, ClinDoc, or ASAP)</li> <li>6+ years of recent experience on Epic Support &amp; Maintenance</li> <li>Experience in application design, workflows, build, troubleshooting, testing, and support</li> <li>On-call responsibilities for evenings and weekends on a rotating schedule</li> <li>Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience</li> <li>Role is remote</li> </ul> Preferred Qualifications <ul> <li>Hospital or Clinic operations experience</li> <li>Additional Epic Certifications</li> <li>ITIL process knowledge</li> </ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,875 to $130,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards-usdc.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

Epic Orders/ClinDoc/ASAP Support Specialist

4 Customer Service Jobs in Atlanta, GA, USA