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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Summary: Client Protection is looking for an experienced analytical leader to join the digital commerce fraud strategy team. This is an exciting opportunity given the constantly evolving nature of digital adoption and attacks in marketplace as well as in money movement. The incumbent will be responsible for managing a team focused on fraud and scam prevention strategies for key digital money movement channels. Responsibilities will include, working across multiple lines of business; partnering with product, technology, operations, vendors, and others; responsibility for the overall first party fraud loss line; and evaluating various internally developed and vendor provided machine learning tools to maximize client experience while managing fraud most effectively. As a Fraud Strategy Manager with the Client Protection organization, you will capitalize on technical abilities and strategic thinking to solve business challenges and seek opportunities for improvement. You will join a team of fraud professionals who are dedicated to stopping criminals and protecting customers. In the role you will spend time analyzing difficult problems as we try to stay one step ahead of the fraudsters. You will develop complex defenses designed to minimize the impact to good customers while maximizing fraud loss avoidance. You will work across multiple partner organizations and represent our team as a subject matter expert. We are looking for someone with strong communication skills, sound business judgement, results oriented with a track record of thriving in a fast-paced entrepreneurial environment. The role will be responsible for several key areas: • Develop and implement robust third-party fraud and scam detection program rooted in digital space to safeguard the organization against financial fraud. • Provide recommendations on mitigation efforts, ensuring monitors are in place, and will self-create initiatives as needed. • Lead a team of fraud analysts in the identification, investigation, and mitigation of fraud activity. • Collaborate with cross-functional teams to integrate fraud detection measures into existing systems and processes. • Stay abreast of industry trends, emerging threats, and technological advancements to continuously enhance fraud prevention methodologies. • Analyze data and conduct investigations to identify patterns, trends, and anomalies indicative of potential fraud. • Identifying new sources of data (internal or vendor-provided) that can enrich our existing detection processes, be added to our decision systems, and allow for new detection strategies to be developed. Will require close coordination with partners in Fraud Technology. • Drive the development of new models designed to detect fraud activity. • Ensuring proper risk controls are deployed, while adhering to best practices. • Provide oversight on defect reviews of 3rd party/scam loss cases to identify any gaps in Fraud strategy and/or procedural adjustments. • Providing fraud requirements, testing, and development of strategies for new project and endeavors • Lead the team to Develop, implement, and continuously improve fraud detection algorithms and systems. Perform regular audits and analysis of transaction data to detect new fraud trends. • Guiding team to Develop new fraud strategies using statistical and analytical techniques. Goal will be to identify and mitigate new and emerging fraud threats. • Design and monitor key fraud metrics and KPIs to evaluate the effectiveness of fraud prevention. • Monitor Strategy performance and Optimization of existing detection strategies to determine areas where rules can be adjusted to decline fewer false positives and improve the ROI and overall performance of our fraud strategies. • Systems Integration: Integrate fraud detection systems with core banking and transaction processing systems using APIs and middleware solutions. Collaborate with IT and software development teams to ensure seamless integration and functionality of fraud management systems. Manage and optimize the performance of fraud detection systems and tools. • Policy and Strategy Development: Stay updated with the latest fraud trends, regulatory requirements, and best practices. Lead the creation and refinement of fraud detection and prevention strategies. • Work closely with compliance, legal, risk management, and other relevant departments to align fraud management efforts with organizational goals. Conduct training sessions and workshops to educate staff on fraud detection techniques and policies. • Identify process improvements and efficiencies via data analysis. • Deliver accurate metrics related to fraud and claim activity. Validate the integrity and quality of data required for performing analysis. • Partner with claims, policy, strategy, and product teams to deliver data insights and analysis that inform critical decisions and help achieve goals. Required Qualifications: • 3+ years of experience in advanced to expert level in SQL and SAS • Minimum 7 years of work experience in large financial institution with specialization in data analytics • Minimum 5 years of experience in managing teams. Desired Qualifications: • The candidate must be at an advanced to expert level in SAS and SQL. Should also have familiarity with other programming languages such as Python, R, or Java. Knowledge of data extraction tools such as Hive or Hue will be useful. • Experience in Statistical model utilization • 3+ years of decision tree development • Experience in managing fraud for digital products (Zelle, Wires, ACH, Bill pay) • Expertise in fraud detection and management platforms, specifically SAS Fraud Management and creation of user defined variables for rule development. • Ability to work in a fast-paced, dynamic environment is critical. • Must have exceptional organizational, project management and communications skill. • Candidate must have a proven track record of building and deploying analytical solutions that have resulted in material financial results. • Ability to work independently as well as effectively work in teams with individuals with a variety of skills and backgrounds. • Advanced analytical and quantitative skills with demonstrated ability in using data and metrics to identify root causes. • Basic understanding of 1st and 3rd party fraud (claims to charge-off timing, chargeback recovery rights, etc.) • Proven strong analytical and communication skills. • Experience in working with tools like SAS E-miner and use machine learning models to identify patterns and anomalies in transaction data indicative of fraudulent activity. • Bachelor’s degree, preferably in a quantitative discipline such as mathematics, statistics, operations research, engineering, computer science, finance, or business. Skills: <ul> <li>Analytical Thinking</li> <li>Business Analytics</li> <li>Data Mining</li> <li>Fraud Management</li> <li>Business Process Analysis</li> <li>Critical Thinking</li> <li>Influence</li> <li>Relationship Building</li> <li>Strategy Planning and Development</li> <li>Business Case Analysis</li> <li>Issue Management</li> <li>Leadership Development</li> <li>Process Performance Measurement</li> <li>Recruiting</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Fraud Analytics and Innovation Senior Leader - Client Protection

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The ServiceNow Platform Administrator will play a key role in maintaining the ServiceNow platform as defined by the Product teams. This role will provide hands-on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. You will participate in the various phases of the application lifecycle, including plan, server build and software installation, release implementation, continuous improvement, and decommission. At these early stages of our ServiceNow deployment, sharing knowledge and developing a documentation library as a team will be essential to our success. This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Responsibilities: <ul> <li>Maintain and support the ServiceNow platform while adhering to bank policies and standards</li> <li>Manage ServiceNow code quality control processes and routines</li> <li>Respond to incidents for application availability issues as part of on-call duties</li> <li>Respond to incidents/pages for application functional issues or questions as part of daily duties</li> <li>Use your technical knowledge to triage service availability issues and restore service</li> <li>Research and resolve system defects, lead root cause analysis, and drive permanent resolution</li> <li>Ensure appropriate monitoring is in place and maintained to ensure application availability</li> <li>Participate in software release implementation meetings</li> <li>Participate in and coordinate maintenance activities</li> <li>Prepare and maintain application support/process documentation</li> <li>Develop management jobs, automation routines, or deployment scripts</li> <li>Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities</li> <li>Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives</li> <li>Participates and helps with resource interviews and onboarding processes</li> <li>Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes</li> <li>Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems</li> <li>Mentors other team members and provides technical leadership</li> <li>Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment</li> <li>Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications</li> <li>Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly</li> <li>Provides release support when needed and manages engagement across audiences</li> <li>Provides full lifecycle management of the infrastructure and application environments</li> </ul> Required Qualifications: <ul> <li>Minimum of 5+ years of experience a ServiceNow administration with emphasis on platform management</li> <li>Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification</li> <li>Proven experience as an administrator in highly regulated environments</li> <li>Experience in maintaining multiple ServiceNow environments</li> <li>Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle</li> <li>Experience supporting ServiceNow integrations for security, risk, and compliance</li> <li>Experience with ServiceNow instance cloning and management</li> <li>Experience maintaining both Windows and Linux MID servers</li> </ul> Desired Qualifications: <ul> <li>ServiceNow certified implementation specialist (CIS)</li> <li>ServiceNow certified application developer (CAD)</li> <li>Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards</li> <li>Experience leveraging MID servers for integration and automation</li> <li>Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets</li> </ul> Skills: <ul> <li>Systems Administration</li> <li>Result Orientation</li> <li>Risk Management</li> <li>Solution Design</li> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Influence</li> <li>Solution Delivery Process</li> <li>Architecture</li> <li>Automation</li> <li>DevOps Practices</li> <li>Project Management</li> <li>Stakeholder Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

ServiceNow Platform Administrator

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Summary This job is responsible for reviewing and interpretating large datasets to uncover revenue generation opportunities and ensuring the development of effective risk management strategies. Key responsibilities include working with lines of business to comprehend problems, utilizing sophisticated analytics and deploying advanced techniques to devise solutions, and presenting recommendations based on findings. Job expectations include demonstrating leadership, resilience, accountability, a disciplined approach, and a commitment to fostering responsible growth for the enterprise. This job is responsible for supporting advanced analytics technical development and the pathway to optimality, scalability, and sustainability in close partnership with Bank of America Technology. This work closely integrates with business efforts to improve portfolio risk, profitability, performance forecasting, and operational performance for customer products and related divisions such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics and independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with counterparts within the Line of Business, across the technology organization, and risk teams. Client Protection Shared Services – Advanced Analytics is looking for a seasoned and energetic data science leader to join our team as a Lead Data Scientist and help us deliver data science products to the production environment especially for scalable graph analytics. In this role, you will be expected to work on large and complex data science projects. Collaborating with internal strategy, technology, product, and policy partners to deploy advanced analytical solutions with the goal of reducing fraud losses, lowering false positive impacts, improving client experience, and ensuring the Bank minimizes its total cost of fraud. Responsibilities: <ul> <li>Enables business analytics, including data analysis, trend identification, and pattern recognition, using advanced techniques to drive decision making and collection data driven insights</li> <li>Applies agile practices for project management, solution development, deployment, and maintenance</li> <li>Develops and reviews technical documentation, capturing the business requirements, and specifications related to the developed analytical solution and implementation in production</li> <li>Manages multiple priorities and ensures quality and timeliness of work deliverables such as quantitative models, data science products, data analysis reports, or data visualizations, while exhibiting the ability to work independently and in a team environment</li> <li>Delivers presentations in an engaging and effective manner through in-person and virtual conversations that communicates technical concepts and analysis results to a diverse set of internal stakeholders, and develops professional relationships to foster collaboration on work deliverables</li> <li>Supports the identification of potential issues and development of controls</li> <li>Maintains knowledge of the latest advances in the fields of data science and artificial intelligence to support business analytics</li> <li>Manages a roadmap of data science use cases for technical development and implementation to the production environment in close partnership with Bank of America Technology</li> <li>Manages relationships with multiple technology platform and development team leaders including alignment of roadmaps, managing projects, and managing risks</li> <li>Engages business and technology senior leaders on reporting of project/deliverable statuses, opportunity identification, and planning efforts</li> <li>Oversees development, delivery and quality assurance for data science use cases delivered to the production environment and other areas of the line of business</li> <li>Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance</li> <li>Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics</li> <li>Identifies business trends based on economic and portfolio conditions and communicates findings to senior management</li> <li>Supports execution of large scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics based insights</li> <li>Link Analysis/Graph analytics to find and mitigate densely connected fraud networks</li> <li>Developing and tuning graph algorithms to maximize detection of fraud</li> <li>Assist with the generation, prioritization, and investigation of fraud rings </li> </ul> Required Qualifications • Minimum of 4 years of experience in data and analytics • Must have familiarity with Graph databases (e.g. TigerGraph, Neo4J) and graph query languages • Must be proficient with SQL and one of SAS, Python, or Java • Critical problem-solving skills including selection of data and deployment of solutions • Proven ability to manage projects, exercise thought leadership and work with limited direction on complex problems to achieve project goals while also leading a broader team • Excellent communication and influencing skills • Thrives in fast-paced and highly dynamic environment • Intellectual curiosity and strong urge to figure out the “whys” of a problem and come up with creative solutions • Expertise handling data across its lifecycle in a variety of formats and storage technologies (e.g., structured, semi-structured, unstructured; graph; hadoop; kafka) • Expertise in data analytics and technical development lifecycles including having coached junior staff Desired Qualifications • Advanced STEM (Science, Technology, Engineering, Math) degree (Masters or PhD) • 7+ years of experience; work in financial services is very helpful, with preference to fraud, credit, cybersecurity, or other heavily quantitative areas • Deep understanding of graph databases, graph algorithms, and experience developing graph schemas • Understanding of advanced machine learning methodologies including neural networks, ensemble learning like XGB, and other techniques • Proficient with H2O or similar advanced analytical tools • Experience managing multi-year roadmaps, engaging technical and non-technical stakeholders, and leading large cross-functional formal projects • Experience influencing mid to senior (executive) level leaders • Experience managing risk and issue remediation • Understanding of computer science topics like automation, code versioning, computational complexity, parallel processing, requirements gathering, testing methodologies, and development lifecycle models like Agile Skills: <ul> <li>Agile Practices</li> <li>Application Development</li> <li>DevOps Practices</li> <li>Technical Documentation</li> <li>Written Communications</li> <li>Artificial Intelligence/Machine Learning</li> <li>Business Analytics</li> <li>Data Visualization</li> <li>Presentation Skills</li> <li>Risk Management</li> <li>Adaptability</li> <li>Collaboration</li> <li>Consulting</li> <li>Networking</li> <li>Policies, Procedures, and Guidelines Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Data Scientist  II  - Graph Data Platform - Client Protection

Job Description: Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Our Specialized Product Sales team is part of the Bank of America Global Payments Solutions organization which provides our clients with best in class innovative cash management and payments solutions. The Specialized Product Sales team is accountable to deliver our payables solutions to the Bank’s corporate, commercial, and business banking clients as well as financial institutions, non-bank financial institutions and public sector entities. This Specialized Product Sales role is responsible for performing proactive lead generation and business development engagements via client engagement and partner collaboration. The candidate will lead formal client engagements for the Bank’s payables offering including sourcing, RFP responses, pricing strategy, formal pitches, software demonstrations, and formal presentation. The candidate will have in depth knowledge of our payables offering across the Global Payments Solutions platform, including Corporate Travel and Purchasing Cards, Virtual Payables, Comprehensive Payables and other B2B payables products. <ul> <li>Own the sales efforts through proactive prospect lead generation and the development and nurturing of client relationships</li> <li>Engage in continuous education to maintain status as a best-in-class subject matter expert with deep understanding of product functionality, value proposition, industry trends and the competitive landscape</li> <li>Write RFI/RFP responses and deliver best and final presentations to clients and their leadership team</li> <li>Create and drive routines with all key business partners such as Product Management, Treasury Sales, Relationship Management, Implementations, Customer Service, Product Sales, and executive leadership</li> <li>Brief senior leaders on sales efforts, deal overview and strategy to win</li> <li>Be the voice of our clients to drive innovation and enhancements to our product offering on a regular and formal basis</li> <li>Partner with the broader bank organization to gain access to senior level contacts within prospects/client</li> <li>Conduct and lead client presentations to all levels of client organizations, including senior treasury, finance, purchasing and travel management teams via video conferencing and collaboration sites, by phone or in-person</li> <li>Perform platform/technology demonstrations and communicate features and benefits to clients</li> <li>Price deals and lead pricing and contract negotiations with clients</li> <li>Develop and deliver internal training sessions on products, services and value propositions to Treasury Sales and Relationship Management Teams, and other business partners</li> <li>Represent the organization at internal and external client conferences and trade shows, and generating new leads for Card and Comprehensive Payables business</li> </ul> *Required Skills: “Must” have these skills to be minimally qualified. <ul> <li>BA/BS Degree or equivalent work experience</li> <li>Minimum 3 years of experience in the payables marketplace, with an understanding of the competitive landscape and regional marketplace variations</li> <li>Global Commercial Card &amp; Comprehensive Payables subject matter expertise, in sales, account management or product role</li> <li>Sales experience within a large, global financial institution</li> <li>Knowledge of treasury management and card and comprehensive payables services</li> <li>Project management skills</li> <li>Experience in Accounts Payable</li> <li>Proven ability to work in a demanding, fast-paced global environment</li> <li>Experience working within a highly matrixed organization</li> <li>Strong communication skills, both verbal and written</li> <li>World-class presentation skills</li> <li>Proven leadership skills across multiple organizations</li> <li>Ability and desire to think creatively to deliver business results, both independently and as part of a team</li> <li>Experience leading technology demonstrations and discussions</li> <li>Ability to manage multiple projects simultaneously</li> <li>Skilled in working with Microsoft Office applications</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Treasury Product Sales Manager  - Global Payments Solutions

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting multiple security engineering efforts to deliver enterprise security capabilities. Key responsibilities include supporting the design, development, and implementation of systems contributing to the protection of systems, devices, and sensitive data. Job expectations include delivering milestones on engineering initiatives, partnering with cross-functional teams to identify opportunities for collaboration, and solving complex issues within one or more security domains with moderate oversight. The Ping / ForgeRock Engineer will be responsible for the design, implementation, and maintenance of Identity and Access Management (IAM) solutions. This role will be critical to ensuring the security and efficiency of our digital identity systems. Responsibilities: <ul> <li>Design, implement, customize, and maintain Ping / ForgeRock IAM solutions in a large corporate financial environment.</li> <li>Collaborate with cross-functional teams to integrate Ping / ForgeRock solutions with existing systems and applications.</li> <li>Develop and implement strategies for identity management, single sign-on (SSO), and access management.</li> <li>Ensure high availability and disaster recovery capabilities for IAM services.</li> <li>Conduct performance and capacity assessments and implement necessary improvements.</li> <li>Provide technical guidance and support for IAM issues, including troubleshooting and resolving issues with synchronization and integration.</li> <li>Implement and maintain the automation of software upgrades and patches using standard Continuous Integration and Continuous Development (CI-CD) tools.</li> <li>Stay updated with the latest developments in IAM technologies and security trends.</li> <li>Document all IAM architectures, designs, and related procedures.</li> </ul> Qualifications: <ul> <li>Minimum of 5 years of experience in implementing, configuring, and managing Ping / ForgeRock IAM solutions in a large corporate environment (Ping IDM, Ping DS, RCS).</li> <li>Ability to understand and analyze Ping / ForgeRock logfiles for diagnostics.</li> <li>Experience in migrating and onboarding workflows to Ping /ForgeRock IAM Solutions.</li> <li>Strong understanding of identity and access management principles and protocols, SSO, OAuth, SAML, OpenID Connect, MFA, RBAC, ABAC.</li> <li>Strong understanding of directory services (Active Directory and LDAP).</li> <li>Proficiency in scripting languages like Groovy, Python.</li> <li>Familiarity with DevOps tools and methodologies (Jira, Git BitBucket, Jenkins, Ansible, Celestial).</li> <li>Excellent problem-solving skills.</li> <li>Strong communication and collaboration skills.</li> </ul> Desired: <ul> <li> Bachelor’s degree in Computer Science, Information Technology, of a related field. </li> <li>Certifications in Ping, ForgeRock or other IAM technologies.</li> <li>Hands on experience with SailPoint IdentityIQ</li> <li>Proficiency in PowerShell.</li> <li>Knowledge of Windows Server, Red Hat Linux and Shell Scripting.</li> <li>Experience with monitoring tools (SPLUNK, Dynatrace, and Prometheus).</li> <li>Knowledge of deploying software to container platforms</li> </ul> Skills: <ul> <li>Collaboration</li> <li>Influence</li> <li>Result Orientation</li> <li>Solution Design</li> <li>Technical Strategy Development</li> <li>Critical Thinking</li> <li>Cyber Security</li> <li>Information Systems Management</li> <li>Solution Delivery Process</li> <li>Stakeholder Management</li> <li>Access and Identity Management</li> <li>DevOps Practices</li> <li>Financial Management</li> <li>Risk Management</li> <li>Test Engineering</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Ping / ForgeRock Engineer

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages and provides strategic and technical leadership on one or more significant areas of coverage and/or a portfolio of related insurance underwriting. Typically collaborates with one or more insurance specialists, and is responsible for insurance expense control (with a significant amount of expenditure authority). Responsible for accuracy of budgets for his area of responsibility. May individually manage complex and sensitive projects that can involve other business units. Interfaces with, and gives strategic insurance coverage advice to various business units. Bank of America’s Enterprise Insurance Management (EIM) team utilizes insurance to protect the bank’s assets and reduce corporate and line of business risk in support of our responsible growth strategy and risk management framework. EIM is looking for a dynamic professional to join our team as an Insurance Manager. Responsibilities: <ul> <li>Support management on a broad portfolio of property/casualty, professional management liability, specialty, and surety underwriting coverages</li> <li>Provide consulting as subject matter expert to resolve insurance inquiries for senior management and business units quickly and accurately</li> <li>Work with external brokers, insurers and third party administrators</li> <li>Interface with various lines of business across the firm to research, gather and analyze exposure, loss, and trend information</li> <li>Utilize relevant underwriting and claims knowledge to thoroughly analyze product availability, coverage, and pricing to provide recommendations on specific product purchases, structures and counterparties</li> <li>Have responsibility for collecting, reviewing and maintaining policy documentation, monitoring insurer credit quality, and providing appropriate management reporting of insurance programs</li> </ul> Required Qualifications: <ul> <li>Minimum 3 years’ experience in Insurance Risk Management and/or Commercial Insurance underwriting experience</li> <li>Demonstrated analytical skills, intellectually curious</li> <li>Resourceful/Research information - problem solver</li> <li>Excellent communication skills, teamwork and business partnering</li> <li>Proven strong communication and writing skills to all different levels</li> <li>Intermediate to advanced experience with Microsoft computer programs: Word, Excel, Access and Outlook</li> </ul> Desired Qualifications: <ul><li>BS/BA degree (Insurance &amp; Risk Management/Finance preferred) or related insurance work experience</li></ul> Minimum Education Requirement: <ul><li>High School Diploma / GED / Secondary School or equivalent”</li></ul> Skills: <ul> <li>Financial Forecasting and Modeling</li> <li>Underwriting</li> <li>Risk Analytics</li> <li>External Resource Management</li> <li>Vendor Management</li> <li>Analytical Thinking</li> <li>Financial Analysis</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Reporting</li> <li>Collaboration</li> <li>Claims Management</li> <li>Policies, Procedures, and Guidelines</li> <li>Problem Solving</li> <li>Record Keeping</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Insurance Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: At Bank of America, each day brings innovation and opportunity. We are dedicated to turning technology advances into treasury solutions for our clients globally. We are looking for highly motivated self-starters who can advocate for our clients in providing liquidity management, payments and receipts, trade and supply chain finance, FX and commercial card services, by complementing high tech with a personalized touch. Challenge the status quo and influence peers with diverse points of view. Forward thinkers with ability to see what's next in treasury management. The future of treasury management is here at Bank of America. Powered by people. Driven by technology. The Global Transactional FX, Cross-Border RTP, &amp; Clearing team seeks a driven, highly communicative junior leader to spearhead the development and growth of the U.S. &amp; International variations of the FI FX product suite--both standalone and as a settlement method within the anniclary services and product overlays such as FX Trade and Pay--and to power the refinement and execution of the FI FX Product strategy, in partnership with the Head of FI FX Product and with the Global Clearing team. As a GPS FX Product Associate, candidate will be responsible for partnering with FX Specialized Product Sales, GPS Sales, Client Coverage, eFX Sales, and TFX Trading to grow GPS and TFX revenue aligned to the products managed. Job responsibilities: * The development and execution of strategies aligned to the management of the Transactional FX product suite •Helping to develop the multi-year go-forward strategy across the product suite, in addition to helping to define and execute on the cross-product multi-year investment strategies and approach • Helping to drive revenue and notional value growth through the creation of growth strategies, including marketing campaigns, sales collateral, and internal/external product education • Representing Bank of America as a firm and GPS as a business at industry conferences and acting as a practitioner during product webinars and lunch &amp; learn sessions • Developing analytics by client, country, region and product as well as performing research to understand industry trends • Developing and executing product roadmap in partnership with regional Product, Technology and Operations • Development of business cases (revenue/cost reduction/market share) to invest in product enhancements/product extensions • Working closely with FX Sales and GPS Sales partners to design sales pitches, attend sales calls, and provide detailed product expertise • Working with Sales and Product colleagues across regions to promote cross-currency payments capabilities and pursue marquee deals, including coordination with regional product partners in developing, implementing, and promoting required capabilities • Playing an active role in the management &amp; maintenance of the risk framework across the FI FX product portfolio Required skills: - Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and are quick-thinking, flexible, and continually learning and sharing knowledge -Exhibit the foundation for a breadth of understanding of the business challenges facing the bank’s clients, as they relate to cross-border payments and FX. An ability to translate this knowledge into smart business &amp; process decisions that deepen client relationships and increase market &amp; wallet share. • Ability to analyze, determine, drive and build solutions, both independently and in collaboration with team management and across GPS Product, Platform, &amp; Sales teams. • Propensity to develop strong grasp of critical principles of risk management, including compliance &amp; operational risk. Results Orientation • Track record of developing and executing on product growth plans and strategies or of accomplishing comparable objectives • Demonstrates ownership mindset grounded in intellectual curiosity and desire to add value Relationship Building and Influence • Recognized as a person of impact, engendering trust and loyalty in cross-functional initiatives as well as with clients &amp; stakeholders. • Have the ability to converse and make impact across varying levels of a client’s organization. • Analytical skills sufficient to identify trends/opportunities within financial/market data and to locate/interpret competitive information. • Strong written and verbal presentation skills, particularly in synthesizing large amounts of information into concise messaging for executive management &amp; key stakeholder consumption. Desired skills: • Strategic, logical, and clear thinker. • Highly motivated and tenacious; perseverant and resilient in pursuing objectives despite challenges. • Patient, as internal negotiation/prioritization is required. • Organized and attuned to / curious about detail. • Solid command of Microsoft office software: PowerPoint/Excel/Word Shift:1st shift (United States of America) Hours Per Week: 40

Global Transactional FX Product Associate

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description Details: In Global Payments Solutions our purpose is to develop and deliver a robust set of payment solutions in support of our eight lines of business so consumers and businesses choose us for their financial transaction and cash management needs. Work with us at the confluence of responsible growth, risk management and exceptional client care as a critical part of the Contract Management team. The team closes contractual negotiations with Bank of America clients around the world as quickly and efficiently as possible, reducing time to revenue and minimizing legal costs, while protecting both the client relationship and BofA’s risk position. The Contract Manager serves as an internal “business consultant” regarding all contract matters and performs the most complex work associated with client contracting services for the organization. That work includes drafting, negotiating, reviewing and administering complex, high-value, multifaceted contracts, while working closely with business stakeholders and external clients. Responsibilities: <ul> <li>Apply experience, industry standards and knowledge of treasury management products, corporate formation documents, and Bank of America policies to address related credit, risk, compliance, legal, operational, and business issues with our clients in the United States and Latin America. The broader contract management team supports all GPS cash management business which includes trade services, card products, and deposit account control agreements.</li> <li>Draft, negotiate, review and administer complex, high-value, multifaceted contracts, working closely with business stakeholders and external clients.</li> <li>Facilitate communications among sales, implementation, product, operations, compliance, risk, credit officers, legal staff, and client managers to promptly resolve documentation issues</li> <li>Perform analytic, legal and business reviews of contractual language in contracts, schedules and amendments and develop general, special and operational provisions in contracts to ensure maximum benefit to the company and to limit risk.</li> <li>Apply strong verbal and written communications skills to represent Bank of America in negotiations and communications with clients, stakeholders and internal/external counsel at all levels of management.</li> <li>Conduct contract administration duties including contract request receipt, contract documentation, execution and record-keeping, ensuring the smooth flow of contract execution and administration.</li> <li>Develop strategies to resolve and manage potential problems on major contracts to effectively meet organizational goals and objectives.</li> <li>Assess and advise business personnel of contractual issues and business risks associated with contracts to eliminate unnecessary liability, ensure compliance and reduce legal entanglements.</li> <li>Serve as an expert resource, reinforcing, advising and instructing company personnel on corporate policy, compliance and legal requirements, documentation standards and options and procedures related to developing contractual arrangements.</li> </ul> Required Qualifications: <ul> <li>Strong communicators who value giving and receiving feedback, can easily build relationships and who are quick thinking, flexible and always learning and sharing knowledge</li> <li>Broad knowledge of and comfort working with complex legal documentation (contracts)</li> <li>Conduct negotiations effectively, balancing competing objectives to achieve optimal results</li> <li>Handle a full workload with tight deadlines and manage competing priorities</li> <li>Manage numerous competing, complex documentation assignments.</li> <li>Exercise sound judgment and independent decision-making, including knowing when to escalate contract matters and issues to managers and/or attorneys when appropriate.</li> <li>Maintain objectivity in balancing bank risk with client needs and satisfaction</li> <li>Reliability, discretion and ability to handle sensitive information and maintain confidentiality</li> </ul> Desired Qualifications: <ul> <li>Previous financial services industry experience in corporate or commercial banking</li> <li>Previous legal experience a plus</li> <li>Company legal structures, e.g., sole proprietorships, partnerships, limited partnerships, LLCs, corporations, trusts, etc. knowledge</li> <li>Transaction banking products experience</li> </ul> Minimum Educational Requirements: Undergraduate/graduate degree required with Juris Doctorate degree, paralegal/technical contract training or equivalent work experience preferred (minimum three years) Skills: <ul> <li>Analytical Skills</li> <li>Verbal Communication Skills</li> <li>Written Communications Skills</li> <li>Negotiation Skills</li> <li>Organizational Skills</li> <li>Prioritization Skills</li> <li>•Strong project management and process skills, able to</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Contract Manager I

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The DLP Operations Response Manager is responsible for optimizing and managing Data Loss Prevention (DLP) operations, ensuring that security events are effectively triaged, investigated, and responded to in alignment with enterprise security objectives and regulatory requirements. This leader will oversee a team of DLP response analysts, drive process efficiency and automation, and ensure that DLP controls are operating effectively across cloud, endpoint, and network environments. Operating within a Follow-the-Sun model, this role will collaborate with regional operations leads to standardize workflows, improve detection accuracy, and enhance response times. The DLP Operations Response Manager will also develop executive-level presentations and reports, providing key stakeholders with insights into operational performance, emerging risks, and areas for improvement. This position requires a proactive, hands-on leader who can balance high-level operational oversight with direct engagement in event management, process optimization, and tool enhancements. This role may require occasional on-call weekend schedule Must be onsite in Charlotte - Ballantyne, not open to other locations Manages a team or teams accountable for providing cybersecurity defense across multiple disciplines. Leads the analysis, implementation, execution and ongoing improvement of proactive security controls to prevent external threat actors from infiltrating company information or systems. Utilizes experience and deep knowledge of IT platforms, tools, and concepts to ensure cybersecurity protection is integrated at all layers of defense. Leads alert responses and problem solving workgroups across multiple functions with a focus on the enterprise risk framework. Typically has over 10 years of relevant experience including managing teams. Key Responsibilities <ul> <li>Oversee DLP operational effectiveness, ensuring that events are triaged, analyzed, and responded to in a timely and consistent manner.</li> <li>Manage and mentor a team of DLP response analysts, providing guidance on event investigation, remediation, and continuous process improvement.</li> <li>Drive efficiency and automation in DLP response workflows to improve alert fidelity, reduce false positives, and enhance detection accuracy.</li> <li>Act as a key liaison between regional DLP operations leads, driving consistency and standardization in event handling and response.</li> <li>Partner with DLP Engineering, Security Operations, and Governance, Risk &amp; Compliance (GRC) teams to optimize workflows and enhance automation.</li> <li>Monitor operational KPIs and identify trends to improve response time, incident handling, and overall DLP program maturity.</li> <li>Ensure regulatory compliance with internal policies and external standards (e.g., FFIEC, GDPR, CCPA, NIST).</li> <li>Serve as the primary escalation point for high-priority DLP incidents, ensuring that response actions are well-documented and effectively managed.</li> <li>Develop and deliver executive-level presentations and reports, translating operational data into actionable insights for senior leadership.</li> <li>Continuously assess and improve DLP controls, ensuring they align with evolving business and security requirements.</li> </ul> Required Qualifications <ul> <li> 10+ years of experience in cybersecurity operations, data protection, or risk management, with a focus on DLP event management and response.</li> <li>Experience leading and managing teams in a security operations or DLP environment.</li> <li>Proven ability to optimize event triage and incident response workflows, improving detection and remediation capabilities.</li> <li>Experience managing global, 24/7 security operations within a Follow-the-Sun model.</li> <li>Strong knowledge of DLP technologies, security monitoring, and event correlation across cloud, endpoint, and network environments.</li> <li>Hands-on experience with DLP tools (e.g., Symantec, Microsoft Purview, Forcepoint) and SIEM/SOAR platforms.</li> <li>Experience developing executive-level reports and presentations to communicate DLP performance, risks, and improvements.</li> <li>Knowledge of regulatory and compliance requirements (FFIEC, GDPR, CCPA, NIST).</li> <li>Strong analytical and problem-solving skills with a proactive approach to process optimization.</li> <li>Ability to manage multiple projects and priorities, ensuring DLP operations run efficiently and effectively.</li> </ul> Preferred Qualifications <ul> <li>Experience in financial services or other highly regulated industries.</li> <li>Industry certifications such as CISSP, CISM, or CISA.</li> <li>Familiarity with machine learning, automation, and AI applications in DLP event management.</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Data Loss Prevention Operations Response Manager - East

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation. We are seeking a Senior Manager, Program Management to drive strategic execution and operational excellence across multiple complex programs. This role requires a strong leader with deep expertise in program governance, business transformation, and cross-functional collaboration. The ideal candidate will be responsible for aligning program execution with business objectives, optimizing processes, and ensuring the seamless delivery of high-impact initiatives. Key Responsibilities Strategic Program &amp; Portfolio Leadership <ul> <li>Lead and manage a portfolio of programs, ensuring alignment with organizational strategy, business priorities, and financial objectives.</li> <li>Drive end-to-end program execution, from planning and stakeholder alignment to delivery, implementation, and post-launch optimization.</li> <li>Collaborate with cross-functional teams across Product, Engineering, Operations, Finance, Legal, and Marketing to drive strategic initiatives.</li> <li>Establish and enhance governance frameworks, ensuring visibility into program performance, dependencies, and risks.</li> </ul> Business Transformation &amp; Process Optimization <ul> <li>Champion continuous improvement, identifying opportunities to streamline processes, reduce complexity, and enhance operational efficiency.</li> <li>Utilize data-driven insights to optimize program execution, monitor KPIs, and drive strategic decision-making.</li> <li>Oversee change management efforts, ensuring smooth adoption of new processes and systems across the organization.</li> <li>Promote end-to-end thinking and risk mitigation strategies across individual projects and the broader portfolio.</li> </ul> Stakeholder Engagement &amp; Executive Communication <ul> <li>Serve as a trusted advisor to senior leadership, providing strategic recommendations and ensuring business objectives are met.</li> <li>Prepare and present program updates, performance reports, and risk assessments to executive stakeholders.</li> <li>Lead enablement, release strategies, and go-to-market execution, ensuring smooth transitions from development to operations.</li> </ul> People Leadership &amp; Organizational Development <ul> <li>Mentor and develop program managers, fostering a high-performance culture focused on execution excellence.</li> <li>Define and implement best practices in program management, governance, and reporting.</li> <li>Support resource planning, talent development, and team enablement initiatives to strengthen program execution capabilities.</li> </ul> Basic Qualifications <ul> <li>10+ years of experience in program management, portfolio management, or business transformation, with a strong background in software, technology, or services industries.</li> <li>Proven track record of leading large-scale programs, driving operational efficiency, and delivering high-impact business outcomes.</li> <li>Strong process improvement and change management expertise, with a focus on governance and execution excellence.</li> <li>Experience working in matrixed, cross-functional environments, collaborating with senior stakeholders across business and technology teams.</li> <li>Data-driven decision-maker with expertise in KPI monitoring, reporting, and executive communication.</li> </ul> Preferred Qualifications <ul> <li>Master’s degree in Business, Engineering, or a related field.</li> <li>Industry certifications such as PMP, PgMP, Certified Scrum Master (CSM), or AWS Cloud Practitioner.</li> <li>Experience with enterprise transformation, SaaS platforms, and cloud-based solutions.</li> </ul> Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $114,200 - $212,000. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology is an <a href="https://dxc.com/content/dam/dxc/projects/dxc-com/us/pdfs/careers/Equal-Employment-Opportunity.pdf" target="_blank">Equal Opportunity/Affirmative Action employer</a>. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. <a href="https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&amp;ProductType=OnlineApplicant&amp;SubType=PG" target="_blank">Postings link</a> Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via <a href="#">email</a>. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available <a href="https://nam12.safelinks.protection.outlook.com/?url=https://careers.dxc.com/global/en%23fraud_warning&amp;data=05%7c01%7cjhanda%40dxc.com%7cdfc9200ee54a4a2cbd1e08dbecc892f9%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c638364118427715875%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&amp;sdata=s0zVysf9f4QibEs/xNc7yE0vzT4Ae61CRppkSzWUOGw%3D&amp;reserved=0" target="_blank">here</a>.

160 Jobs in Charlotte, NC, USA