field_remote_option

job_industry

field_job_occupational_field_parents_all

job_organization_name

job_upgrade_is_featured

<h1>Organization</h1>Aaron George<h1>Pay</h1>$18.07<h1>Pay Frequency</h1>Hourly<h1>Full Time / Part Time</h1>Full time<h1>Job Summary</h1>Under direction and within the scope of policies and guidelines of the Tulsa County Juvenile Bureau (Tulsa County Family Center for Juvenile Justice), provides transportation and escorts of mechanically restrained and unrestrained youth from Detention to court and other locations outside of the Detention Home by performing the following duties.<h1>Job Description</h1>All candidates conditionally offered transfer, promotion or initial hiring into a DOT/safety-sensitive position shall submit to testing for drugs and alcohol and test negative before performing any job functions that are safety-sensitive or require a CDL. External job applicants with a confirmed positive drug or alcohol test result shall be denied employment and shall be required to wait one year before applying for another position within Tulsa County.ESSENTIAL JOB FUNCTIONS <ul> <li>Review all court dockets and scheduled appointments for youth to determine the schedule of escorts and transports.</li> <li>Secure, according to training and guidelines, youth in mechanical restraints when necessary and as ordered, for transportation outside of the Detention Home.</li> <li>Escort youth to court with the youth's assigned Counselor /OJA Worker.</li> <li>Transport youths, both restrained and unrestrained, outside of the Detention Home in a county vehicle for the purpose of medical, dental, placement or mental health services appointments.</li> <li>Intervene in cases of attempted escape or assault to restrain a youth physically, utilizing the least restrictive forms of intervention.</li> <li>Complete reports regarding any incident that occurs during any transport or escort.</li> <li>Maintain a log of transports and escorts performed.</li> <li>Perform other duties as assigned. </li> </ul><h1>Additional Job Description</h1>QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.REQUIRED SKILLS, KNOWLEDGE, &amp; ABILITIES Skill in understanding the underlying causes of social problems; custody operations procedures and in eliciting pertinent personal information.Knowledge of personal computers; of the principles and practices of sociology applicable to juvenile casework; of county and state regulations pertaining to juveniles' care; of verbal and nonverbal techniques for de-escalation and communicating clear directives; of physical restraint techniques, as well as safe and functional techniques for applying and removing mechanical restraints; and of departmental policies and procedures.Ability to work tactfully with others; to establish effective interpersonal relationships; to gain respect and cooperation of others; to stay alert and vigilant; to handle stressful situations; and to create a constructive atmosphere for crisis problem solving. SUPERVISORY SKILLS This job has no supervisory responsibilities.EDUCATION AND/OR EXPERIENCE Education equivalent to graduation from an accredited four year college or university with a degree in sociology or a closely related field; or any equivalent combination of education and experience, substituting one year of full-time paid employment in juvenile work or a closely related position for one year of the required education for a maximum substitution of four years.LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.CERTIFICATES, LICENSES, REGISTRATIONS Valid OK Driver’s License possessed for at least 6 monthsDefensive driving through Tulsa County within 6 months of hired.First Aid &amp; CPR CertificationCPI Certification or equivalentPHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move more than 100 pounds.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually moderate.EEO STATEMENTTulsa County does not discriminate against any individual because of race, color, sex, age, religion, national origin, ancestry, marital status, disability, or political affiliation (except when such person advocates or belongs to an organization that advocates the overthrow of our constituted government by force or violence) with regard to all terms, conditions, eligibilities, and privileges of employment for all positions in the County.NOTE: Job descriptions are subject to change based on changing business needs and conditions.<h1>Location</h1>Family Center for Juvenile Justice

Tulsa County Law Library

Custody and Control Specialist

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Ready to #LiveCrypto? Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> The Coinbase Compliance Technology Team plays a critical role in achieving our mission. Compliance Technology builds complex systems at a global scale to meet BSA/AML regulations with industry best practices. This role will work within the Compliance Technology team to design, build and maintain metrics and dashboards, as well as being responsible for the production of management and regulatory reports. This role will have a high level of visibility within the organization and will require collaborating cross-functionally. The ideal candidate should have strong data analytics, SQL, and data visualization skills. Prior experience in cryptocurrency and anti-financial crime is beneficial but not required. What you’ll be doing (ie. job duties): <ul> <li>Produce data extracts and metrics via SQL from a variety of sources for regulators and internal governance reporting</li> <li>Translate vague and complex reporting requests into clear and actionable requirements</li> <li>Assist with the creation of globally standardized reporting and robust data governance</li> <li>Build compliance reports working in a cross-functional dynamic environment</li> <li>Work towards multiple deadlines to deliver accurate reports and dashboards</li> <li>Effectively manage workload by prioritizing ad-hoc requests and ongoing BAU commitments</li> </ul> What we look for in you (ie. job requirements): <ul> <li>4+ years of experience in a data analytics or reporting role at a large consulting, financial services, or technology firm</li> <li>Proficient analytical skills; strong SQL and data visualization skills</li> <li>Prior experience in at least one of the following areas: compliance, transaction monitoring, customer and transaction screening, KYC and risk rating, and regulatory/management reporting</li> </ul> <ul> <li>Ability to thrive in a fast paced and dynamic environment; prior experience in a start-up or high growth environment will be a plus</li> </ul> <ul> <li>Ability to independently create plans for projects and a track record of overseeing large / complex analytical projects spanning multiple teams.</li> <li>Strong communication skills, both verbal and written (including writing formal documentation)</li> <li>A quick learner and a team player who enjoys building and doing hands-on work</li> <li>Bachelor's degree in Management Information Systems, Computer Science, Statistics, Accounting, Finance or other related field</li> </ul> Nice to haves: <ul> <li>Domain experience in Risk and Compliance</li> <li>Experience working with external examiners and regulators</li> <li>Experience with GitHub</li> <li>Programming experience in Python</li> <li>Knowledge of cryptocurrencies will be a big plus but not a prerequisite</li> </ul> Job #: P55914 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $127,075—$149,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this <a href="https://docs.google.com/forms/d/1aJ6-BSPwE5X5Dq7fJ9JixWF0_dRiNfrpMnn1NkvdRiA/edit?ts=62901076" target="_blank">intake form</a> to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Associate, Compliance Technology Data Science

See yourself at Twilio Join the team as Twilio’s next Senior Data Analyst - Strategy and Operations Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job This position is in the Enterprise Strategy and Operations team within Twilio. As a senior analyst in this org, you will partner with cross functional teams across Finance, GTM, Marketing, Product, etc. to deliver growth initiatives and operational excellence through data driven projects. You will work closely with engineering teams to build automated datasets, key metrics, provide easy-to-consume reporting and analysis to business stakeholders across the company, and be a key partner in driving Twilio’s operational strategy. Our team has analysts supporting a large variety of departments around the company. Though each team member’s specific projects may differ, our team is built to foster an environment where everyone helps each other, we all grow together, and we empower Twilio with data insights, self service reporting, analytical solutions, and teaching best practices. Responsibilities In this role, you’ll: <ul> <li>Conduct multi-disciplinary analysis to identify insights that help drive revenue growth initiatives and work cross-functionally to get the initiatives implemented</li> <li>Develop data products that improve efficiency of partner teams and identify right key metrics to assess performance for different functional teams</li> <li>Develop data process automation workflows to improve effectiveness of stakeholders analytics processes.</li> <li>Be a true partner to stakeholders, understand real questions behind requests and advocate for the best long term solutions.</li> <li>Be a true self starter who identifies needs, writes documentation for others, and takes ownership over analytic products that may require inputs from multiple stakeholders. </li> <li>Partner with various business units including Finance, Go to Market, Data Engineering etc. on requirements for new datasets and metrics.</li> <li>Work on process automation and optimization across teams in Twilio</li> <li>Mentor junior analysts on the Business Intelligence team, as well as coach business stakeholders to promote a data savvy culture in the organization.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>5+ years of professional experience in developing technical BI and data analytics solutions in a fast paced industry. </li> <li>Extensive experience with Tableau and/or Looker.</li> <li>Proven ability to make strategic recommendations based on data to leadership.</li> <li>Experience working with SQL and relational and multidimensional database schemas and designs.</li> <li>Experienced in machine learning and Data science, particularly advanced forecasting techniques through either R or Python.</li> </ul> Desired: <ul> <li>Familiarity with project management and communicating requirements to Engineering teams.</li> <li>Some experience in data engineering stack. E.g. working with workflow orchestration tools and Spark</li> <li>Awareness of latest updates in industry such as Large Language Models (LLMs), Retrieval Augmented Generation, Robotic Process Automation concepts etc.</li> <li>Experienced in working with dispersed teams located across the globe.</li> </ul> Location This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $92,800.00 (Developing Minimum for Tier 3) - $116,000.00 (Mid for Tier 3).</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $98,320.00 (Developing Minimum for Tier 2) - $122,900.00 (Mid for Tier 2).</li> <li>Based in the San Francisco Bay area, California: $109,200.00 (Developing Minimum for Tier 1) - $136,500.00 (Mid for Tier 1).</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

Senior data analyst (L3)

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.The Powered by Affirm (PBA) team at Affirm builds the APIs and webhooks that power all of Affirm’s integrations with merchants and partners. The PBA sub-team represents the portion of this group that manages partners - large customers such as Shopify that themselves manage multiple merchants. Its job is to create and manage the APIs and other tools that power the experience in the websites of those partners, such as checkout and merchant onboarding, as well as orchestrate the end-to-end integration solution for them. We are looking for a highly motivated and experienced Engineering Manager to join us and help lead this team. The work will be challenging due to the speed at which the market is growing, and the work involved will directly impact the growth trajectory of the Partner network. <h2>What you'll do</h2> <ul> <li> Drive sprint planning, resource allocations, tradeoffs, and prioritization conversations with business and technical stakeholders to define epics in Jira and manage the quality of deliverables to production. </li> <li> Collaborate with Product managers, cross-functional engineering teams, designers, and analysts to define product roadmap and execute a plan to build practical technology capabilities. </li> <li> Participate in quarterly planning and work closely with peers and teams to remove impediments, articulate tradeoffs, and garner resources. </li> <li> Provide tailored coaching, feedback, and mentoring for Engineers and inspire a team of full-stack engineers. </li> <li> Manage on-call processes to respond to performance and reliability issues. </li> <li> Establish best practices for coordinating escalation to resolve issues and minimize risks. </li> <li> Demonstrate humility to admit mistakes, grow from failures, and build a culture of continuous improvement. </li> </ul> <h2>What we look for</h2> <ul> <li> Bachelor's degree or above in Computer Science or a related technical discipline and good communication skills. </li> <li> 2+ years of engineering management experience and ideal experience collaborating with distributed teams in distant time zones. </li> <li> Passion for working with cross-functional teams, including Product, Design, Analytics, and Business. </li> <li> Demonstrated experience in building and scaling platforms and distributed systems that require high availability, resilience, and meeting stringent SLA objectives is required. </li> <li> The ability to leverage observability and tracking tools to gather data for informed decision-making is required. </li> <li>This position requires either equivalent practical experience or a Bachelor’s degree in a related field</li> </ul> Base Pay Grade - P Equity Grade - 13 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $225,000 - $275,000 USA base pay range (all other U.S. states) per year: $200,000 - $250,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the <a href="https://docs.google.com/document/d/e/2PACX-1vRSrHfbqKhhxAsI84tBH5hW85xiwEF4s8MOnfgDFJ5hl4_opeivo6dKc1kbywvVEppRe37UqYYsghB2/pub?urp=gmail_link" target="_blank">Affirm Employment Privacy Policy</a> for applicants within the United States, the <a href="https://docs.google.com/document/d/e/2PACX-1vSy4lvjSR3uff7spzCxGpLDN89u0iNizaBS-MEZM9aujcedmfD1eV70qIwBAkVSRg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Poland)</a> for applicants applying from Poland, the <a href="https://docs.google.com/document/d/e/2PACX-1vTgnNFl4xX9la1x6egS2U5KeTmMPVFJgfW2Zv8kZ-13yuu7MOIBD1o1HRVWFGfRYg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Spain)</a> for applicants applying from Spain, or the <a href="https://docs.google.com/document/d/e/2PACX-1vRHygY5A4IKK7XXd90RgaeCNESSnbu-w1LJRpB5z72rSVYufFKTPhqnPajLQgP6koyH0AbUTGGoSWz9/pub?urp=gmail_link" target="_blank">Affirm U.K. Limited Employee Notice Regarding Use of Personal Data</a> for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Manager, Software Engineering (Partner Interfaces)

Role Value Proposition: MetLife's Intelligent Automation (IA) team’s mission is to leverage automation and artificial intelligence to drive digital transformation within MetLife globally. We leverage best-in-class technologies such as Robotic Process Automation, Conversational AI, Intelligent Document Processing, Workflow and others, to solve business problems, drive efficiencies, improve accuracy while reducing risk, and improve customer and employee experience. IA team has had a massive impact in the past years in US, LatAM, EMEA and Asia, where we have established CoEs, and delivered and supported automation of thousands of processes, that has resulted in tens of millions of dollars in savings and improved experience. As part of our continued focus on driving efficiencies related to platforms and developer productivity, we are looking for an experienced Principal AI engineer to work as part of a multidisciplinary team with the mission to research, develop, and implement responsible use of AI to provide superior customer service and create operational and market differentiating capabilities to further establish MetLife as a global industry leader in the Insurance and Financial Services industry. The Principal AI engineer will utilize deep learning, neuro-linguistic programming, computer vision, chatbots, prompt engineering, and retrieval augmented generation to help us improve various business outcomes and drive innovation. Objectives of this role <ul type="disc"> <li>Manage and direct processes and R&amp;D (research and development) to meet the needs of our AI strategy</li> <li>Understand company and customer challenges and how integrating AI capabilities can help lead to solutions</li> <li>Lead cross-functional teams in identifying and prioritizing key areas of business where AI solutions can drive significant business benefit</li> <li>Analyze and explain AI and machine learning (ML) solutions while setting and maintaining high ethical standards</li> </ul> Responsibilities <ul type="disc"> <li>Advise executives and business leaders on a broad range of technology, strategy, and policy issues associated with AI</li> <li>Work on functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support procedures, in collaboration with an advanced engineering team, internal partners, and executive leadership</li> <li>Articulate and document the solutions architecture and lessons learned for each exploration and accelerated incubation</li> <li>Stay abreast of advancements in the AI and automation market and competitor landscape</li> <li>Research, develop, and test various language models against internal benchmarks to identify the most optimal model for the given use case </li> <li>Architecture: Design and develop scalable and efficient AI architectures that leverage state-of-the-art machine learning algorithms, deep learning models, and data processing techniques to solve complex business problems.</li> <li>Technical Leadership: Provide technical leadership and guidance to the IT software development teams. Drive the adoption of best practices, coding standards, and design principles to ensure high-quality and maintainable AI solutions.</li> <li>Solution Design: Translate business requirements into technical specifications and design AI solutions that align with the organization's overall technical vision and strategic objectives</li> <li>Scope, design, and development of low code applications and automation using Microsoft Power Apps and Power Automate individually and with 3rd Party partners.</li> </ul> Preferred skills and qualifications <ul type="disc"> <li>Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Engineering, or related field.</li> <li>10+ years of experience in full stack engineering, especially in cloud environments, in a large enterprise</li> <li>5+ years of Experience with cloud service providers such as Azure (mandatory), AWS &amp; GCP (preferred)</li> <li>Expertise with the DevSecOps processes and driving improvements to Developer Experience</li> <li>Two or more years of experience in applying AI to practical and comprehensive technology solutions</li> <li>Deep understanding of machine learning and AI technologies, including the ability to design, train, and implement machine learning models and use natural language processing techniques for automation.</li> <li>Knowledge of machine learning algorithms, deep learning frameworks, and AI development libraries.</li> <li>Strong experience developing Power Automate, and Power apps and other low-code no-code solutions</li> <li>Knowledge of generative AI platforms and potential applications, specifically experience with Microsoft Azure OpenAI </li> <li>Experience with ML, deep learning, TensorFlow, Python, NLP</li> <li>Knowledge of basic algorithms, object-oriented and functional design principles, and best-practice patterns</li> <li> Experience in REST API development, NoSQL database design, and RDBMS design and optimizations with a strong background in software development, data science, machine learning, and artificial intelligence</li> </ul>

MetLife

Principal AI Engineer

<h1>Customer Service - Customer Service Team Lead 105-1047</h1> Tulsa, OK, USA Req #646 Thursday, October 10, 2024 JOB SUMMARY: Responsible for providing daily guidance, instruction and training to inspire the team to perform at their optimum. Will work directly with Customer Service Supervisor to create a team that works efficiently together to maximize the team’s potential. Also responsible for interacting with members, providers and other internal customers to resolve elevated problems of a complex nature. May serve as a liaison between Customer Service and other departments. Assists Customer Service Supervisors with monitoring daily queue activity to make staffing adjustment suggestions as needed. Focus on helping the team build necessary skills and knowledge so they can better support customers and the company’s mission. The successful team leader should be supportive, communicative and attentive. KEY RESPONSIBILITIES: <ul> <li>Effectively manage escalated phone calls of the most complex nature involving multiple lines of business utilizing problem resolution skills.</li> <li>Prepare Customer Service Representatives to respond to customer questions and complaints and to troubleshoot problems with services or products.</li> <li>Assist supervisor with communicating regularly to employees any changes that have direct impact on inquiry responses.</li> <li>Assist walk-in members with inquiries.</li> <li>Ability to adapt and assist associates with organizational changes including business processes, systems and technology.</li> <li>Assists in actively managing the day-to-day activities of the team by monitoring call queues and wait times and directing resources as needed.</li> <li>Works closely with supervisors to empower team members to improve their confidence, product knowledge and communication skills.</li> <li>Motivate the team to achieve organizational goals that contributes to the growth of the company.</li> <li>Identify training needs and conduct training of team members as needed to maximize potential.</li> <li>Contribute to the creation of a pleasant working environment that serves to inspire the team.</li> <li>Assist with investigating and solving customer service complaints.</li> <li>Assist Customer Service Supervisor performing additional duties where needed or as directed.</li> </ul> QUALIFICATIONS: <ul> <li>Thorough working knowledge of HMO plans, PPO plans, enrollment, benefits and claims. Medicare knowledge a plus.</li> <li>Proficient knowledge of customer service, and standard office practices and procedures.</li> <li>Possess strong oral and written communication skills.</li> <li>Confidence and skillful negotiating skills</li> <li>Ability to motivate employees and provide feedback that assists in evaluating performance</li> <li>Strong relationship building skills for motivating and inspiring team</li> <li>Proficient in Microsoft applications.</li> <li>Strong organizational and time management skills with attention to detail</li> <li>Bilingual a plus.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Available to work all shifts as needed</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>Bachelors degree preferred</li> <li>Supervisory experience preferred</li> <li>At least 3 years of Customer Service experience required.</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

CommunityCare

Customer Service - Customer Service Team Lead 105-1047

The Team You Will Join This position sits within the Group Benefits Agile Development team supporting our Dental Organization. The role is aligned to the System Team supporting testing efforts across the Agile Release Train with a goal of ensuring we are meeting business expectations and delivering solutions that meet the definition of done. From a reporting standpoint, the individual will be a part of the Shared Services Testing Organization. The Opportunity The Feature Level Test Lead will represent the business and be accountable for validating developed solutions within the ART Team(s) ensuring they meet the business needs. They will be responsible for planning and execution of all (Cross) Team Feature Level testing within the ART through the definition of done, inclusive of one up one down testing and Capability Level Test efforts, ensuring defined success criteria is met with an automation first mindset enabling continuous execution before and after releases. This role will also assist in ensuring release readiness through completion of Team testing activities, participation in Epic and Capability Level test planning and execution, provide demos and make contributions to release checkout preparations. This role will review scope materials, work with Development and Testing partners as well as Product Management Associates and Subject Matter Experts to conduct test planning meetings, document and communicate testing plans for Features as well as manage and report progress of the execution of the plan through completion. The Feature Level Test Lead is an analytical thinker with business process and system testing knowledge, and the ability to interpret this knowledge into business scenarios, data needs and testing plans. Through team interactions and deliverables, you understand the User Stories, Features and Epics that the ART is trying to deliver to the business and ensure the features are properly validated within the Team(s). Leveraging test management and relationship management skills, you bring the right partners to the table from technology, product, business, operations, and other areas, and ensure the timelines for test planning and execution are met. Being you are the most familiar with the testing efforts of what is being released in production, you will be responsible for preparations for release checkout plans including defining validation areas, types of data and resource plans. As a Feature Level Test Lead, you partner directly with the agile team(s), gaining an understanding of the vertical end-to-end solution, a deep understanding of your team’s deliverables and contributions to the overall solution and the direct impacts to the business. You proactively identify and address risks, being empowered to drive the right conversations and the right work.

Feature Test Lead - Dental

Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, there's an elevated level of responsibility in everything we do. We don't take that responsibility lightly and are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system. One of Doximity's<a href="https://work.doximity.com/" target="_blank"> core values</a> is stretching ourselves. Even if you don't check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it! We are hiring a Product Manager for the Commercial Products team. This team works to create engaging physician experiences that drive the lion’s share of revenue for our entire organization. You will be on the forefront of building technology to create better opportunities to reach physicians with clinical, sponsored content that balances results for our clients and overall user experience. Product Managers at Doximity are accountable for roadmap execution, while serving as the bridge between various stakeholders. You’ll work with product, design, data, engineering, marketing, and sales teams to gather requirements, create specs, and lead teams in developing products that matter. How you’ll make an impact: <ul> <li>Support a cross-functional team of data analysts, data engineers, web engineers and more in the development and support of new product initiatives </li> <li>Gather and generate requirements for product evolution based on market analysis and end user interactions and feedback</li> <li>Lead an Agile/Scrum process to establish the product roadmap with cross-functional teams, internal and external stakeholders</li> <li>Write effective user stories that capture feature requirements</li> <li>Prepare detailed specs that meet user needs, create a positive user experience, and ensure the maximum benefit to the business</li> <li>Build consensus on strategy, design, and technical decisions</li> </ul> What we’re looking for: <ul> <li>2+ years of relevant product experience</li> <li>Highly analytical, using data to make decisions while being comfortable defining data sets or gathering them yourself</li> <li>Passion for design and building simple, intuitive user experiences</li> <li>Results oriented. You can cut to the core of a problem, identify what needs to be done and when, and work with the teams to get solutions shipped</li> <li>Solid communication and presentation skills</li> <li>Curiosity with an extreme attention to detail that drives self-audit of your work, with the ability to understand complex systems and simplify topics</li> <li>Ability to clearly and effectively communicate and maintain relationships with a diverse group of internal and external partners</li> <li>Looking for a startup environment that smartly and quickly delivers new features to market</li> <li>Familiarity with relational data models, SQL query skills a plus</li> </ul> **This role is not eligible for visa sponsorship. Compensation The US total compensation range for this full-time position is $120,000 - $150,000 (inclusive of salary + equity). Our ranges are determined by role and level. The range displayed on each job posting reflects the approximate total target compensation for the position across the US. Within the range, individual pay is determined by factors including relevant skills, experience, and education/training. Please note that the compensation listed does not include benefits. Benefits/Perks Doximity is proud to offer industry-leading benefits to our full-time employees. Some of our offerings include: <ul> <li>Medical, dental, vision offerings for you and your family</li> <li>401k with matching program</li> <li>Family planning support, Childcare FSA, and parental leave</li> <li>Life, AD&amp;D, and Disability</li> <li>Generous time off, holidays and paid company trips</li> <li>Wellness benefits…plus many more!</li> </ul> More About Doximity… For the past decade, it’s been our mission to help every physician be more productive so they can provide better care for their patients. We believe that when doctors are connected, the healthcare system works better and patients benefit. Doximity enables our verified clinician members to collaborate with colleagues, stay up-to-date with the latest medical news and research, manage their careers, and conduct virtual patient visits. Today, Doximity is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of all nurse practitioners and physician assistants, and 90% of graduating medical students as members. Joining Doximity means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. We are a team of doers who solve problems everyday by treating obstacles like an adventure, and we love creating technology that has a real, meaningful impact on people’s lives. Doxers are committed to working towards a more equitable world both within and beyond our office walls. This starts by fostering an inclusive and diverse work environment where differences are valued and all employees are encouraged to bring their full, authentic selves to work daily. To learn more about our team, culture, and users, check out our<a href="https://workat.doximity.com/" target="_blank"> careers page</a>,<a href="https://blog.doximity.com/" target="_blank"> company blog</a>, and<a href="https://engineering.doximity.com/" target="_blank"> engineering blog</a>. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us! For more information, visit<a href="http://www.doximity.com/" target="_blank"> Doximity.com</a>. ____________________________________________ EEOC Statement Doximity is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Doximity

Product Manager, Commercial Products

<h1>Customer Service - Supervisor Customer Service 105-4001</h1> Tulsa, OK, USA Req #667 Monday, October 7, 2024 JOB SUMMARY: The Customer Service Supervisor will build a strong team of Customer Service Representatives and shape staff behaviors to accomplish desired results to meet the expectations and needs of our members, providers and internal customers. You will be responsible for providing ongoing coaching to inspire our Customer Service Representatives to deliver exceptional customer service as well as coaching to develop CSRs in their current role or to take on additional responsibilities. You will play a collaborative role in growing and implementing company standards and processes. You will communicate within the department and interdepartmentally and should be analytical, supportive and prepared to act as a resource. You will be responsible for meeting and maintaining performance benchmarks, meeting operational compliance requirements required by CMS regulations, company and departmental policies and managing critical processes. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Be a driver of change and passionate about helping employees adapt to organizational change. KEY RESPONSIBILITIES: <ul> <li>Perform to a high level of accuracy through effective time management, being meticulous and organized. </li> <li>Manage and assess customer service staff activities and provide CSRs with regular performance-related feedback and coaching. </li> <li>Strategizing and monitoring of daily activities of customer service operation and telephone performance standards. Make staff adjustments as required. </li> <li>Hiring, training and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems to successful resolution for our members. </li> <li>Ensure CSRs understand and comply with all contact center objectives, performance standards and policies. </li> <li>Monitor and evaluate CSR performance, provide learning and coaching opportunities and take appropriate corrective action when necessary. </li> <li>Analyze data and collaborate with other supervisors and members of management to maintain contact center results that maximize customer satisfaction. </li> <li>Identify operational issues and seek improvements. </li> <li>Lead and implement change initiatives related to business processes and improvements. </li> <li>Drive adoption and proficiency changes within the organization. </li> <li>Coaches and motivates assigned staff to achieve highest quality and quantity of work and to exceed customer expectations. </li> <li>Responds and resolves member/provider issues/complaints elevated to a supervisory level.</li> <li>Actively participates on company and departmental committees as assigned. Identifies and communicates any new processes or activities that directly impact employees or operations of department. </li> <li>Communicates regularly to employees any benefit, network, or process changes that have a direct impact on inquiry responses. </li> <li>Maintains regularly scheduled meetings to inform and instruct staff of any changes in process or compliance issues.</li> <li>Assist in the development or review of departmental policies and procedures to ensure operational excellence.</li> <li>Other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Thorough knowledge of CMS regulations for MAOs as related to customer service functions.</li> <ul> <li>Proficiency with technology, especially computers, software applications and phone systems.</li> </ul> <li>Excellent problem solving, leadership and customer service skills. </li> <li>Analytical, efficient, and thorough.</li> <li>Demonstrated ability to coach, train and motivate employees and evaluate their performance.</li> <li>Exceptional verbal and written communication skills.</li> <li>Ability to read, analyze and interpret complex documents including health benefit manuals.</li> <li>Ability to remain calm and courteous under pressure and navigate tense situations.</li> <li>Highly organized and attentive to detail.</li> <li>Successful completion of Health Care Sanctions background check.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High School diploma or equivalent; Bachelor’s degree preferred.</li> <li>Three to five years’ previous customer service experience preferably in a call center or healthcare environment or equivalent educational experience.</li> <li>Minimum 1 year in leadership or decision-making role within customer service department.</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Salary </li> </ul> <a href="#"> Apply Now </a>

Customer Service - Supervisor Customer Service 105-4001

<h1>Customer Service - Customer Service Representative 105-1025</h1> Tulsa, OK, USA Req #666 Monday, October 7, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

1,647 Jobs