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Twilio

Senior Solutions Engineer, East Coast

Overview This is a remote role that may only be hired in the following location(s): AZ, CA, NC, NJ ,TX We are looking for a hands-on Senior Appian Developer who provides technology solutions and integration services for automating and improving processes within: Core banking, Credit/Charge/Debit Cards, Merchant Services, Payments (US, UK), Foreign Exchange, and Trade Finance. The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors, and business stakeholders. They must be able to move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short- and long-term strategic view when deciding on the best technical approach. They must be able to develop Appian code and effectively oversee distributed development team members. Responsibilities As a Senior Appian Developer, primary responsibility will be towards the development and support of applications that support the Core banking (lending and deposit domains), Payments, Cards, Foreign Exchange or Trade Finance solutions/systems. This role will be responsible for all software aspects within the team including research, design, technology insertion, development, testing and supporting them. <ul> <li>Provide leadership, technical guidance, and best practices to the solution design process and to other team members.</li> <li>Ability to drive change through collaboration, influence, and demonstration of POCs.</li> <li>Responsible for all aspects of the software development lifecycle, including design, coding, Code review, integration testing, deployment, documentation and maintenance.</li> <li>Establish and enforce quality standards in designing software architectures and principles.</li> <li>Focus on scalability, maintainability, testability, security, and performance.</li> <li>Ability to work in a fast-paced, dynamic workplace.</li> <li>Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error</li> <li>Working closely with Product Managers to execute on the business requirements</li> <li>Learning new things and go above and beyond the call of duty</li> <li>Always working to improve yourself and constructively support the team around you </li> </ul> Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance <ul> <li>Expert in leading delivery teams and building technical design documents</li> <li>Expert in Appian 24.X, Oracle DB/SQL, Web Services</li> <li>Experience Appian system administration and management</li> <li>Experience in Appian component implementation, SAIL UIs, Custom Data Types (CDTs), Records, Dashboards, Sites</li> <li>Experience with Appian Forms, Process Modelers, Rules &amp; Expressions, Document Knowledge Center, Data Management through Complex Data Types, XSD's, and SQL queries</li> <li>Solid understanding of the online security both infrastructure and application side including but not limited to LDAP, Active Directory, Certificates etc.</li> <li>Experience is cross functional delivery across other IT teams to integrate the Appian applications with other existing platforms</li> <li>Experience with distributed systems architecture and design</li> <li> Hands-on experience must include:<ul> <li>Design of UI SAIL Forms for Site and Tempo environment.</li> <li>Design of CDTs that interact with external databases o Design of role-based access control Appian components.</li> <li>Development of Records and Reports using SAIL.</li> <li>Use of Appian Plugins for use in SAIL and process models o Ability to traverse logs to determine system and development errors.</li> <li>Build/consumption of web services in Appian.</li> <li>Design of expression rules, constants, and query rules.</li> </ul> </li> <li>Experience with complex enterprise integration services/solutions</li> <li>Post-delivery experience in assisting client teams in supporting the live application and perform hand-off and knowledge transfer activities, positioning our clients for long term success.</li> <li>Experience and exposure to API gateways</li> <li>Implementation experience with SAAS/PAAS based solutions.</li> <li>Knowledge of Banking Services, Payments, Risk/Fraud, BSA/AML, KYC etc.</li> <li>Experience implementing solutions using Agile/Kanban delivery methodologies</li> </ul> If hired in California, the base pay for this position is generally between $115,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>

SVB Financial Group

Senior Software Engineer - Appian

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Salesforce Professional Services is looking to grow the Public Sector Experience Services team. In this role you’ll be collaborating with cross-disciplinary teams to bring experiences to life. We leverage human-centered design, business value expertise, and the power of the Salesforce Platform to build transformational experiences that unlock value for our customers and our customers’ customers. You’ll have the opportunity to shape the user experience for both customers and employees in meaningful and ethical ways, on a variety of Enterprise-level customer engagements in the Public Sector.At Salesforce, we bring meaning to our High Performance Culture and Salesforce Values by creating a culture of Trust, Inclusivity, Accountability, and Recognition to attract, develop, support, and retain our people and leaders. And, we do so in an environment built on a foundation of diversity, equality, and inclusion. We look to hire great leaders who embody “Better Together” and who effectively onboard and support high performers. Guided by our #1 value of Trust, High Performance Culture is how we make Salesforce the destination company for individuals, leaders, and teams to do their best work and build lifetime careers at the #1 AI CRM.Responsibilities<ul> <li> Lead, coordinate and/or manage one or more tracks of work and/or a project team independently or in conjunction with key project team members</li> <li>Collaborate with internal team members to structure project work, plan, and complete customer engagements</li> <li>Lead changes in project scope, identify potential issues, and adjust when necessary</li> <li>Lead and drive key experience design activities throughout a project’s lifecycle including research, workshops, conducting interviews and synthesizing, preparation of design work for collaboration with functional and technical counterparts, developing an experience vision and identifying key features and capabilities needed</li> <li>Develop and manage a project design plan, considering key tasks, activities, and dependencies needed for desired outcomes</li> <li>Produce user flows, wireframes, prototypes, and/or design specs following human-centered methods</li> <li>Multi-task and perform well under pressure in a constantly evolving environment with key stakeholders and teams</li> <li>Work with multi-disciplinary teams and consistently promote active collaboration, co-creation and continual alignment while building close relationships with customers and key stakeholders</li> <li>Engage and partner with external clients and other partners when required</li> <li>Understand and guide research, interaction, and visual design across the Salesforce platform, creating designs that adhere to and extend the existing Salesforce platform guidelines - promoting configuration best practices before custom solutions</li> <li>Conduct design validation and/or user testing with end-users</li> <li>Identify and resolve and/or escalate issues and conflicts within the project team</li> <li>Promote active collaboration, co-creation and continual alignment</li> <li>Present concepts clearly and support design decisions</li> <li>Provide leadership and guidance to other designers</li> <li>Create inclusive designs for all users; advocate for accessibility</li> <li>Continually strive to raise the bar for the overall quality of design and design artifacts</li> <li>Help evolve the Experience Design team by contributing domain/industry expertise</li> <li>Own all facets of day-to-day management of your team and promote our High Performance Culture, which includes shared goals; diversity, equality, and inclusion; deep listening and feedback; career growth; and sustained customer outcomes as the foundation of our High Performance Culture </li> </ul>Experience/Skills Required<ul> <li>At least 5-7 years relevant industry experience and 1-3 years people management experience</li> <li>5+ years of experience designing and delivering exceptional experiences from start to finish, as part of a cross-functional team</li> <li>Deep understanding and experience of design thinking as well as agile methodology and best practices</li> <li>Ability to thrive in a fast-paced, collaborative, agile environment while managing high expectations and tight deadlines</li> <li>Proactive, self-sufficient and professional, with strong organizational, time management and communication skills</li> <li>Self-motivated; ability to produce results both independently and as part of a team</li> <li>Experience leading teams of designers and/or tracks of work - leading and/or driving key design activities</li> <li>Strong communication and active listening skills, with an ability to build and develop close, trusting relationships</li> <li>Experience using multiple approaches, including analytics and user research, to drive decisions and develop design iterations</li> <li>Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges</li> <li>Ability to influence, refine and iterate based on the learnings and being open to offer and receive constructive feedback</li> <li>Ability to leverage a wide range of product design, information design, interaction design, and visual design skills in order to deliver world-class experiences and solutions</li> <li>Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge</li> <li>Ability to understand the interconnectedness and constraints of underlying enterprise eco systems and leverage that to design scalable, integrated solutions that work as a platform</li> <li>Experience working with design systems (for eg. Salesforce Lightning Design System)</li> <li>Ability to communicate ideas to a wide variety of stakeholders, lead discussions and creative activities, and build consensus while dealing with ambiguity</li> <li>Ability to present and share the rationale behind the proposed solutions using appropriate medium (sketches, schematics, wires, click-throughs, storyboards, high-fidelity mocks, rapid prototyping and end-to-end narratives)</li> <li>Ability to build trust and authenticity, display emotional intelligence and engage in courageous conversations</li> <li>Knowledge or experience using Salesforce products and solutions</li> <li>Experience with Microsoft Dynamics, Oracle, SAP or other commercial off-the-shelf enterprise software</li> <li>BA/BS or MA/MS in design-related field, or equivalent experience</li> <li>Experience working with Public Sector customers in the Federal Civilian, Defense, State &amp; Local Government, Nonprofit, and Education sectors</li> <li>Candidates must be a United States citizen</li> </ul>Please submit a résumé with links to your portfolio. Submissions without portfolios or work samples will not be considered.Our Investment In You:<ul> <li>World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!</li> <li>Exposure to executive thought leaders with a passion for living our values</li> <li>Clear path to promotion with accelerated leadership development programs</li> <li>Weekly 1:1 coaching with your leadership</li> <li>Fast Ramp mentorship program</li> <li>Week-long product bootcamp</li> <li>Sandler Sales Training</li> </ul> Volunteer OpportunitiesHave you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.We have a public-facing website that explains our various benefits for:<ul> <li>Health benefits</li> <li>Financial benefits and perks</li> <li>Time off and leave policies</li> <li>Parental benefits</li> <li>Perks and discounts</li> <li>Visit<a href="https://www.salesforcebenefits.com/" target="_blank"> https://www.salesforcebenefits.com/</a> for the full breakdown.</li> </ul>*LI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at <a href="http://www.equality.com" target="_blank">www.equality.com</a> and explore our company benefits at <a href="http://www.salesforcebenefits.com" target="_blank">www.salesforcebenefits.com</a>.<a href="https://salesforce.com" target="_blank">Salesforce</a> is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.<a href="https://salesforce.com" target="_blank"> Salesforce</a> does not accept unsolicited headhunter and agency resumes.<a href="https://salesforce.com" target="_blank"> Salesforce</a> will not pay any third-party agency or company that does not have a signed agreement with<a href="https://salesforce.com" target="_blank"> Salesforce</a>.﻿Salesforce welcomes all.For Washington D.C based roles, the base salary hiring range for this position is $151,800 to $208,800.

Salesforce 

Experience Architect

Maher & Maher

Project Associate, Knowledge Management Initiative

<h2>#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused. </h2>JOB SUMMARYThe IT Commercial Applications - Refined Internal Experience Team partners with internal stakeholders to drive continuous process automation and workflow optimization across the refined commercial suite of applications, empowering ONEOK's internal teams to increase productivity, respond quickly to changing business needs, and operate with greater agility. A successful I.T. Applications Professional in the IT Commercial Applications - Refined Internal Experience Team derives personal satisfaction from advancing business objectives, adding value to the company, and providing excellent service to internal business partners and external customers. This position will be a key contributor within a dynamic, highly motivated team focused on creating, improving, maintaining, and supporting the systems critical to the success of ONEOK's Refined Products and Accounting Business Teams. The I.T. Applications Professional will have the opportunity to be a part of the entire development life cycle of highly complex systems to ensure the various aspects of the refined products business are effective and efficient to provide the best possible service to ONEOK’s customers. The I.T. Applications Professional will be independently motivated and deliberately collaborative. In addition, the I.T. Applications Professional will have extensive analytical and technical design skills to solve business problems utilizing technology, serve as a change agent for the organization, and be willing to learn as needed to solve real-world problems continuously. RESPONSIBILITIES - Works independently with limited supervision and within a team environment. - Proactively participates in business analysis and technical design activities with technical and non-technical stakeholders to resolve issues and ensure viable and consistent solutions. - Implements computer system requirements by defining and analyzing system problems and designing and testing standards and solutions. - Tests, maintains, and recommends software improvements to ensure strong functionality and optimization. - Works with team members to conduct root cause analysis of issues, review new and existing code, and perform unit testing. - Provides comprehensive support to internal customers; resolves outstanding problems or issues. - Ensures application design, development schedule, and implementation meet or exceed documented application scope/timeline. - Accurately estimates the time needed to complete various development and maintenance tasks. - Monitors progress and reports on the status of tasks and deliverables, escalating risks and issues promptly. - Conducts in-depth code reviews to ensure architecture code quality and application architecture consistency. - Troubleshoots technical issues. - Documents specifications, system guidelines, and technical manuals for new and legacy systems. - Performs hands-on code development for simple to complex initiatives, both on a large and medium scale. - Stays up-to-date with current technologies and technical developments. - Communicates effectively and professionally in all forms of communication with internal and external customers. - Multi-tasks and changes from one task to another without losing efficiency or composure. MINIMUM QUALIFICATIONS Must have solid and demonstratable skills in the following competencies: - Action-Oriented – Takes on tough challenges with urgency, high energy, and enthusiasm. - Manages Open-Ended Requirements – Can collaborate with stakeholders who may still be determining their own needs towards actionable expectations. - Collaborative – Builds partnerships and works collaboratively with others to meet shared objectives. - Communicates Effectively – Develops and delivers multi-modal communications catered to the unique needs of different audiences. - Manages Complexity – Makes sense of complex, high-quantity information to solve problems effectively. - Decision Quality – Relies on a mixture of analysis and wisdom when making decisions. - Organizational Savvy – Maneuvers comfortably through complex policy in a heavily regulated industry. - Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals. - Resilient – Uses setbacks and mistakes as learning opportunities and shares that growth with others. - Drives Results – Consistently achieves results, especially under challenging circumstances. - Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations. - Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, focusing on continuous improvement. Must be able to demonstrate experience working in Scrum Agile and familiarity with tools commonly used in Scrum Agile environments, such as Jira or Azure DevOps. Must have solid and demonstratable skills in the following: - At least one modern object-oriented language (C#/Java/Python/etc.) - Git - SQL (bonus for PL/SQL) - Relational database design - Manage complicated projects, initiatives, and processes through the entire system development life cycle (SDLC) - Desire and ability to research and analyze complex technical environments - Desire and ability to develop deep knowledge of ONEOK business segments - Ability to follow defined change control and compliance procedures associated with software development, including all required documentation and governance standards QUALIFICATIONS CONSIDERED A PLUS - .NET/C#/ASP.NET - Blazor - Entity Framework - Microsoft Visual Studio - Microsoft Visual Studio Code - HTML - CSS - Telerik Controls - JavaScript - jQuery - React - ServiceNow - Azure - Azure DevOps - AWS - Service Bus / Message Bus (RabbitMQ, Azure Service Bus, etc.) - SQL Server Databases - Scripting Languages (PowerShell) - REST API Development - SOAP Web Services - XML - Postman - Jenkins - Containers - IIS Administration - Appeon PowerBuilder - Visio - ADFS - Microservices Architecture - Basic Networking - Previous experience in the Oil &amp; Gas industry - Oracle Developer Certifications - Microsoft Certifications - Scrum Alliance Certifications - PMI Certifications - Experience working in an environment with hybrid and full-time remote teammates - Excellent presentation skills with a high degree of comfort speaking with business partners, managers, directors, and developersThis position is eligible for remote work in one of the following states: Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Virginia, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.Job Profile Summary Responsible for, with limited supervision, all aspects of the software development lifecycle for both package and custom developed applications, including in software design, development, testing, deployment and maintenance activities.Essential Functions and Responsibilities<ul> <li>Works independent with limited supervision to design, develop, test, deploy and maintain software solutions as prioritized by the business including creating and updating system documentation and training materials</li> <li>Design, development, testing, maintenance and documentation of reliable and scalable software solutions, as prioritized by the business, according to facts, policies and practices that will support user requirements</li> <li>Manage projects and processes through entire system development life cycle</li> <li>Gather and document business requirements to determine the capabilities that need to be delivered. Consult with the users on the priorities, complexities and other impacts of the requirements. Provide time and cost estimates for proposed changes</li> <li>Coordinate and communicate development activities with other team members, infrastructure personnel, vendors and management</li> <li>Follow defined change control and compliance procedures associated with software development, including all required documentation and governance standards</li> <li>Identify opportunities to deploy existing solutions in other business areas</li> <li>Interact with business users via consulting and training to ensure effective use of technology solutions</li> <li>Collaborate with key process owners on the documentation of difficult, sometimes complex application defects, enhancements and/or projects</li> <li>Coach and review work of lower level professionals</li> <li>Solves difficult, sometimes complex problems</li> </ul>Education<ul><li>Bachelor's Degree in MIS, computer science, mathematics, or other related field, or an equivalent combination of formal education and the following job related experience</li></ul>Work Experience<ul> <li>Experience with multiple development languages and/or platforms</li> <li>Experience with software development and programming concepts/techniques</li> <li>Experience with database management systems</li> <li>Experience with all aspects of the software development lifecycle methodology and basic project management concepts</li> <li>Experience with basic infrastructure concepts and how those concepts are impacted by development activities</li> </ul>Knowledge, Skills and Abilities<ul> <li>Skills in: use and function of office equipment including computers and applicable software</li> <li>Ability to: apply math, algebra, and statistical methods.</li> <li>Ability to: interact, advise and communicate effectively</li> <li>Ability to: develop information, conduct meetings and make presentations</li> <li>Ability to: read and write fluently in English</li> <li>Ability to: communicate and/or exchange information or instruction; conduct oral presentations and/or meetings</li> </ul>Licenses and Certifications<ul><li>None required</li></ul>Strength Factor Rating - Physical Demands/Requirements<ul><li>Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.</li></ul>Strength Factor Description - Physical Demands/Requirements<ul> <li>Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)</li> <li>Walking: Moving about on foot (Frequently)</li> <li>Sitting: Remaining in a seated position (Constantly)</li> <li>Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)</li> <li>Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)</li> <li>Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)</li> <li>Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)</li> <li>Climbing: Ladders, Stairs (Occasionally)</li> <li>Balancing: Maintaining body equilibrium to prevent falling (Occasionally)</li> <li>Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)</li> <li>Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)</li> <li>Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)</li> <li>Crawling: Moving about on the hands and arms in any direction (Occasionally)</li> <li>Reaching: Extending hands and arms in any direction (Constantly)</li> <li>Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)</li> <li>Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)</li> <li>Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)</li> <li>Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)</li> <li>Hearing: Perceiving the nature of sound by the ear (Frequently)</li> <li>Tasting/Smelling: (Occasionally)</li> <li>Near Vision: Clarity of vision at 20 inches or less (Constantly)</li> <li>Far Vision: Clarity of vision at 20 feet for more (Frequently)</li> <li>Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)</li> <li>Vision: Color - The ability to identify and distinguish colors (Constantly)</li> </ul>Working Conditions/Environment<ul><li>Employee is subject to inside environmental conditions</li></ul>Working Conditions<ul> <li>Well lighted, climate controlled areas (Constantly)</li> <li>Frequent repetitive motion (Constantly)</li> <li>CRT (Computer Monitor(s)) (Constantly)</li> </ul>Travel<ul><li>None required,</li></ul>Driving<ul><li>Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license</li></ul>ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email <a href="mailto:HRSolutions@ONEOK.com" target="_blank">HRSolutions@ONEOK.com</a> or call 1-855-663-6547​. #LI-RemoteExpected Salary Range$100,000.00 - $150,000.00

ONEOK

IT Applications Professional III

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.About SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Role DescriptionThe Senior Solution Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong social skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.Senior Solution Consultants are strong presenters that are able to obtain customer acceptance by demonstrating solutions and an understanding of the client's vision. They can identify key risks or issues and are confident in handling difficult conversations with their team and customer to address them. They interact with customer product owners, business process owners and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. They supply thought leadership and standard processes, both internally in their Community and externally in the marketplace.Your ImpactSalesforce Professional Services is looking for a Senior Solution Consultant. You will be serving as a strategic advisor and Salesforce product and platform guide to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails -<ul> <li>Serve as a trusted advisor to the client</li> <li>Participate as a part of a team working on internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise</li> <li>Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value</li> <li>Work collaboratively and having very strong communications skills, especially in guiding complex concepts, and creative, prescriptive thinking</li> <li>Identify and proactively handle risk areas and commit to seeing an issue through to complete resolution</li> <li>Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners</li> <li>Review and correct key artifacts to keep projects on track and solutions extendable and maintainable going forward</li> <li>Work closely with Delivery Managers, Solution Architects, Technical Architects, and directly with clients to design technology solutions to meet client needs</li> <li>Contribute to the creation of a program vision/case creation and justification, and be responsible for the monitoring and delivery of these elements throughout the program's lifecycle while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform</li> </ul>Minimum Requirements<ul> <li>3+ years of relevant experience, including enterprise consulting experience, in a mid-to large-sized organization in positions of growing responsibility</li> <li>Demonstrated experience with Service Cloud and Experience Cloud</li> <li>Strong presentation skills; able to successfully present a point of view and clearly articulate the rationale to a variety of collaborators</li> <li>Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies</li> <li>Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience</li> <li>A great listener with the ability to connect with people in diverse roles</li> <li>Consistent track record to analyze, design, and optimize business processes via technology and integration</li> <li>Resourceful and high-reaching thinker who can work through and solve problems</li> <li>Ability to acquire Public Trust Security Clearance (or higher)</li> <li>Travel is an integral part of this role, and will be based on individual customer needs. 25% travel.</li> </ul>Preferred Requirements<ul> <li>Experience working with clients within the Public Sector industry</li> <li>Bachelor’s degree in a Technology, Engineering (any field) or a related quantitative subject area. Equivalent validated work experience in lieu of a degree will be considered</li> <li>Confirmed results translating business user stories into technical requirements documents</li> <li>Confirmed results leading customer and/or partner success</li> <li>Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended</li> <li>Knowledge of Agile methodology</li> </ul>NOTE: By applying to the Solution Consultant posting, recruiters and hiring managers across the organization hiring Technical Consultant will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at <a href="http://www.equality.com" target="_blank">www.equality.com</a> and explore our company benefits at <a href="http://www.salesforcebenefits.com" target="_blank">www.salesforcebenefits.com</a>.<a href="https://salesforce.com" target="_blank">Salesforce</a> is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.<a href="https://salesforce.com" target="_blank"> Salesforce</a> does not accept unsolicited headhunter and agency resumes.<a href="https://salesforce.com" target="_blank"> Salesforce</a> will not pay any third-party agency or company that does not have a signed agreement with<a href="https://salesforce.com" target="_blank"> Salesforce</a>.﻿Salesforce welcomes all.

Solution Consultant/Senior Solution Consultant- Public Sector

Overview This is a remote role that may be hired in several markets across the United States. This Senior Risk Analyst position is within First Citizens Bank’s Model Risk Management (MRM) team, with a primary focus on conducting validations of the Bank's AIML marketing, operations, and other uses. The AIML Center of Excellence model inventory encompasses a diverse range of models, including both machine learning, optimization, rules-based systems, among others. To provide an effective challenge, subject matter expertise is essential. A successful candidate must possess strong knowledge of AI/ML, Risk, and have a thorough understanding of the bank workflows and marketing value. Responsibilities <ul><li> <ul><li> Conduct independent model validations to ensure AIML models align with business objectives and design objectives. Verify that models are performing as expected. Identify potential limitations, which includes assessing potential impact. </li></ul> <ul><li> Write detailed model validation reports that present the results from executing a thoughtful and thorough model validation plan. </li></ul> <ul><li> Manage internal and external teams performing model validations. </li></ul> <ul><li> Communicate the model validation findings to model owners, senior management, and regulatory agencies as required. </li></ul> <ul><li> Perform annual reviews and review the on-going monitoring reports to ensure that the models are performing as intended. </li></ul> <ul><li> Interact with all key stakeholders including model users, model owners, vendors, Model Risk Governance, and other Validators throughout the model lifecycle including validation, ongoing performance evaluation. </li></ul> <ul><li> Suggest enhancements to the existing AIML validation process including Validation templates, on-going monitoring of models, automation of repetitive tasks. </li></ul> <ul><li> You may be asked to help guide junior team members on model validations. </li></ul> </li></ul> Qualifications Bachelor's Degree and 4 years of experience in Risk management, or financial analysis, or statistical modeling, or high school and 10 years of risk management, or financial analysis, or marketing analytics. Preferred Qualifications Advanced degree (master’s or Ph.D.) in a quantitative field (e.g., Data Science, Operations Research, Finance, Applied Statistics, or a related quantitative discipline). Minimum 7+ years of experience in model development and implementation or model validation within the financial industry. Minimum 5+ years of AIML models and analytics experience with software (such as Python, SAS, R). <ul><li> Experience developing or validating AIML, Marketing, and operations models (lifetime value, scoring, classification, deep learning, large language models, fraud, anomaly detection, etc.) </li></ul> <ul><li> Experience with Large language model use cases, prompt engineering, and metrics. </li></ul> <ul><li> Experience maintaining or validating vendor developed models. </li></ul> <ul><li> Good writers of technical reports. </li></ul> <ul><li> Strong analytical skills and ability to find patterns in transactional data. </li></ul> <ul><li> Well-versed with various performance metrics and the use cases </li></ul> <ul><li> Advanced programming skills in Python, SQL, SAS, or R. </li></ul> <ul><li> Experience using SQL to pull data from enterprise warehouse databases. </li></ul> <ul><li> Experience developing and/or validating AI/ML models and rule-based models. </li></ul> <ul><li> Exceptional understanding of the banking industry and business lines. </li></ul> <ul><li> Experience communicating validation standards and technical concepts to key stakeholders. </li></ul> <ul><li> Good understanding of federal guidance related to model risk management (SR 11-7, OCC 2011-12). </li></ul> The base pay for this position is generally between $120,000.00 and $175,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Senior Risk Analyst, Model Validator - Artificial Intelligence & Machine Learning (Remote)

SMB Account Executive- Acquisition (Based in Delhi NCR)What you can expectZoom is looking for a hunter and prospector to create opportunities to sell our Zoom solutions. This team focuses on working with growing organizations with 11~500 employee accounts in India.About the TeamYou will empower existing mid-market organizations to discover additional solutions that will help expand their modern team collaboration. You will advocate the innovative power of our platform to make organizations more productive, collaborative, and mobile. Your opportunity is to delight customers by doing what’s right for their business, to meet them where they are at in their cloud journey and to provide them with the best solutions for innovation.What we’re looking for<ul> <li>2+ years of Account Executive experience in SaaS/ IT company</li> <li>Experience with Customer Relationship Management (CRM) tools and other sales applications (Outreach and Zoominfo)</li> <li>Understand KPIs that drive execution</li> <li>Possess BA/BS or equivalent experience</li> </ul>Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Account Executive - SMB(Based in Delhi NCR)

Overview This is a remote role that may be hired in several markets across the U.S. Spearhead audit projects on the bank’s internal information security and technology operations. Review IT areas and process for improvement identification and control assessments. Determine appropriate IT scope by assessing significant risks and controls. Document and evaluate IT internal controls. Ensure compliance with regulatory requirements including Sarbanes-Oxley. Develops and executes audit procedures, performs complex analysis, using appropriate general and audit-specific technology. Provides sufficient evidence to conclude on the adequacy and effectiveness of the internal control system. Ensures compliance with applicable laws, regulations, policies, and procedures. Compiles all relevant business, process, and system information for audits. Supervise audit activities and support external audit efforts. Qualifications Position requires a Bachelor’s degree in Technology, Computer Science, Information Systems, or a related field of study plus four (4) years of experience in the job offered or four (4) years of experience as a Senior IT Auditor, Lead Auditor, or Senior Risk Assurance Associate. Requires one of the following certifications: Certified Internal Auditor (CIA), Certified Bank Auditor (CBA), Certified Information Systems Auditor (CISA), or Certified Public Accountant (CPA). Requires experience in Banking IT auditing. Requires experience planning and executing IT audits. Requires experience with risk mitigation and project management. This is a remote role that may be hired in several markets across the U.S. The base pay for this position is generally between $140,000 to $163,800 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a> To Apply: Go to <a href="https://jobs.firstcitizens.com/jobs" target="_blank">https://jobs.firstcitizens.com/jobs</a> and submit your resume to Job #26694. #EJC and #LI-DNI

Audit Project Manager I

Overview This is a remote role that may be hired in several markets across the United States. This position leads the development and support of the Bank's network infrastructure. Serves as a technical resource for project planning and problem resolution. Presents technical alternatives and solutions to management that are reliable, scalable, secure and cost-effective. Leads technical teams on assigned projects and collaborates effectively across the organization. Provides consultative guidance to associates, management, and business units through expertise in multiple technologies. Responsibilities <ul> <li>Consultation: Provides consultative direction and technical advice relating to the Bank's network infrastructure, addressing reliability, availability, scalability, security, and recovery. Supports all areas of Technology and Operations. </li> <li>Analysis: Evaluates the performance of existing and proposed system components in delivering solutions for technology, operations, and business needs. Analyzes hardware platforms, operating systems, applications, and network components. Provides key insight into new system software, hardware, and network integration. </li> <li>Support: Implements, upgrades, and supports network hardware and software. Coordinates new technologies spanning hardware platforms and different operating systems that require network communication. Coordinates network communication and data integration methods for new technologies. Performs planning and documentation throughout support activities. Resolves complex technical problems and automates tasks for improved efficiencies. </li> <li>Technical Expertise: Maintains a strong knowledge base to effectively consult and direct others on technical matters. Communicates effective and clear technical information across platforms.</li> </ul> #LI-IK1 Qualifications Bachelor's Degree and 8 years of experience in Installation and support of complex systems OR High School Diploma or GED and 12 years of experience in Installation and support of complex systems Preferred Area of Experience: <ul> <li>Large Enterprise Network Design and Support</li> <li>Advanced Routing (BGP, EIGRP, OSPF, VRF)</li> <li>Cloud Connectivity/Cloud Networking</li> <li>Advanced Routing (BGP, EIGRP, OSPF, VRF)</li> <li>Cisco ACI / Leaf and Spine SDN technology</li> <li>Enterprise Cisco Viptela SD-WAN</li> <li>Enterprise Aruba/Cisco Wireless</li> </ul> Principle Accountabilities: 60% - Design, consulting and project support 20% - Vision, roadmaps and strategy 10% - Implementation, testing and build out 10% - Tier 4 support escalation This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $120,783 and $185,200. If hired in Florida, the base pay for this position is generally between $132,196 and $200,000. If hired in New Jersey, the base pay for this position is generally between $138,00 and $213,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

62 Jobs in Alexandria, VA, USA