https://talent.intulsa.com/

Member Experience Associate
Operations
Tulsa Oklahoma Full-Time Sep 22, 2021

OUR MISSION

Our company’s mission is to change the way the world treats weight. We’re defining a new category in metabolic health that mirrors what the research shows—that weight reflects our biology, not our willpower. Our program was designed by world leaders in obesity and nutrition science to improve metabolic health and drive long-term weight loss that’s impactful, realistic, and sustainable.  

Obesity is America’s underlying pandemic and largest category of chronic disease, and we are closing the gap in care for 175mm adults in a $600bn market where we spend millions of dollars each year and do not lose millions of pounds. 

To bring our business to everyone who needs it, we’re building the first telemedicine business within the healthcare ecosystem, aligning incentives for consumers, doctors, insurers, and pharmaceutical companies. We’ve built a proprietary Vertical Pharmacy Engine to connect our members to the most efficient path to insurance coverage, paving the way for a new model of chronic disease care. 

Our first product, the One-Year Metabolic Reset, brings decades of clinical research directly to consumers through a virtual program combining FDA-approved prescription medication with intensive lifestyle intervention. The 52-week structured program includes biweekly 1:1 video coaching and curriculum that spans classes, recipes, workouts, and more. A purpose-built app enables daily tracking of food, energy level, weight, and bi-weekly goals and helps members interact with their Coaching and Medical teams, while a members’ group and events calendar create additional opportunities to tap into the community. 

Our recently launched Masters Program keeps members engaged and supported in their metabolic health beyond their first year with the same evidence-based approach that defines our One-Year Metabolic Reset, at a lower cost. The result is a program that sustains and builds on members’ results with improved whole-body health that enables them to embrace a new day-to-day.


ABOUT THE ROLE:

As a member of the Clinical Operations team, you will be focused on member support and outcomes. You will be responsible for preparing patients to see physicians, facilitating lab tests and paperwork as needed, and assisting with clinical and administrative duties as directed. Our number one objective is to deliver an incredible member experience!

Location: this is a fully remote position based in Tulsa, OK

KEY RESPONSIBILITIES:

  • Ensure quality member experiences are consistently delivered following all local, state, and federal guidelines.
  • Proactively reach out to members to ensure they are having a positive experience and seeing results.
  • Respond to inquiries from members in a timely, professional, and empathetic manner.
  • Take initiative to resolve and follow up on any member issues or questions.
  • Work with insurance companies and pharmacies to ensure timely prescription fulfillment.
  • Document all activities and updates across our systems, including our EHR and internal database.
  • Develop and maintain cross-functional relationships through effective and timely communication.
  • Solicit and respond to feedback from internal partners and continually seek opportunities to drive operational efficiency.
  • Leverage data and customer insights to be a champion for our members.

You’re a great fit if you...

  • Are patient, personable, and kind -- in writing, in person, on the phone, or on video.
  • Have creative problem-solving skills that can be leveraged to empower others.
  • Have experience in hospitality, member services, or customer support, ideally at an early-stage startup.
  • Are a quick learner and comfortable using a variety of applications and software, which will include practice management systems, electronic health records, and related software; must be knowledgeable in Microsoft Office, Gmail, Google Drive, and Slack.
  • Are flexible and organized; flexibility to support change and organization to follow through.
  • Have impeccable attention to detail

This is a high-growth opportunity to join a fast-paced startup; we’re looking for someone with a strong work ethic and entrepreneurial spirit. We’re changing the way the world treats weight -- and we need someone who is ready to change the world with us! 


ABOUT OUR TEAM

Our company launched Summer 2020, and in 18 months has raised $127.6mm in funding from leading healthcare and consumer investors, including Founders Fund, Tiger Global, Forerunner Ventures, Threshold Ventures, Optum Ventures, and Redesign Health. Our team helped build businesses at the intersection of technology, consumer, and healthcare, including Athenahealth, Capsule, Flatiron Health, Harry’s, One Medical, Galileo, PillPack, Rent the Runway, and more. Our Clinical Advisors include Donna Ryan, the past President of the World Obesity Federation, and Darriush Mozafarrian, cardiologist and Dean at the Tufts Friedman School of Nutrition Science and Policy.

We are committed to bringing together people from different backgrounds and perspectives to deliver real results for our members. 

 

BENEFITS

We’re committed to our vision of putting our members and our teammates in control of their health. Some of our benefits include:

  • Competitive salary with opportunity for equity in an early stage, high growth business
  • Generous paid time off
  • Company-funded health benefits (medical, dental, vision) - starting at zero cost to you
  • One Medical membership and Teladoc virtual care
  • Fertility, gynecology, and wellness services through Kindbody
  • Therapy on your time with three free months of Talkspace membership
  • Health advocacy and assistance services through Health Advocate
  • Commuter benefits, ClassPass memberships, and gym memberships for post-pandemic life
  • Competitive Paid Parental Leave for parents
 

OUR VALUES

We’re in it together: We have an audacious mission, and we’re building a lot of things for the first time — from the first DTC pharma business within the healthcare ecosystem to the data infrastructure for providing real-world evidence in the largest category of chronic disease. It takes superpowers to build something simple and intuitive within the complex healthcare market, so we identify and work as a team from our individual points of strength. Not everyone has to be good at everything, but we know that when we harness what we’re each great at, we’re unstoppable.

Small wins create big wins: We ground every experience in optimism, recognizing and celebrating successes along the way. We break projects down into smaller components. And we focus on where we have momentum. We always plan for larger goals with the knowledge that our plans will evolve as we achieve smaller milestones.

Real results matter: We’re obsessed with outcomes because when our members win, we win, and the data proves that we’ve built the best metabolic health program on the market. We’re purposeful, optimistic, and relentlessly confident that we can solve the biggest medical issue of the 21st century.

Our company recruits, employs, compensates, and promotes regardless of race, religion, color, national origin, gender identity, disability, age, veteran status, and other protected status as required by applicable law and as a matter of our company values.