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At H&amp;P, our people are our strength. Since 1920, Helmerich and Payne has been the industry’s most trusted partner in drilling productivity and reliability. As the world changes, so does our approach. We are changing the landscape of drilling by using cutting-edge rig technologies and drilling solutions to build upon a century of success, all while continuing to deliver better outcomes for our customers. At H&amp;P, our people are our strength. We strive to continually lead with our Core Values that enable employees to develop on their H&amp;P Journey. We believe that doing the right thing means creating a more diverse, equitable, and inclusive workplace that empowers our people to bring their authentic selves to work every day. Some companies offer career paths. We offer a Journey of a Lifetime. Let's go far, together. Hear directly from our employees, and leaders about their <a href="https://www.helmerichpayne.com/about/journey" target="_blank">unique journeys at Helmerich and Payne</a>. <h2>At a Glance:</h2> Are you hungry and ready for the next step in your drilling career? H&amp;P’s Information Technology team presents the perfect opportunity for growth and career advancement on your H&amp;P Journey. The Service Desk Specialist, Senior is primarily responsible for answering all incoming calls to the H&amp;P Service Desk with minimal supervision to solve routine to moderate computer hardware and software problems. The Service Desk Technician demonstrates proficiency in technical support for internal clients and acts as an informal resource for less senior teammates. Work Type: Onsite Location: Tulsa, OK Weekend Work Schedule: Friday - Sunday 6:30pm - 7:00am and one 4 hour day during the week #LI-Onsite <h2>What you will do: </h2> <ul> <li>Provide answers and fixes to IT related questions and problems through phone calls, email response, chat, and self-service requests within first-call resolution</li> <li>Provides solutions to unique problems presented through client interactions using organizational context, job expertise, and sound judgment</li> <li>Support software ranging from Windows OS, O365 applications, browser support and internal H&amp;P applications</li> <li>Maintain ownership and provide status updates to the user while following up with 2nd level support team until resolution when unable to resolve problems within the first call</li> <li>Provide documentation of incoming calls within the ServiceNow ticketing system with detailed problem descriptions, troubleshooting notes and resolution details</li> <li>Create documentation and knowledge base articles for issues in which documentation doesn’t already exist; Review existing documentation to ensure integrity of processes, updating if inaccurate</li> <li>Proactively follow up with the appropriate technical team if cannot be resolved by the Service Desk Specialist</li> <li>Proactively provide updates on the status to the end-user until the issue is fully resolved</li> <li>When necessary, visiting end-users within H&amp;P HQ to perform hands on troubleshooting of issues</li> <li>Become a Subject Matter Expert (SME) in specific areas and be the point person within the Service Desk for questions specific to that area</li> <li>Follow ITSM best practices defined by H&amp;P</li> </ul> <h2>What you need:</h2> <ul> <li>High School Diploma or GED Equivalent</li> <li>1-3 years of experience in a Service Desk or a customer facing role</li> <li>Proven problem solving, conceptual thinking, and analytical abilities</li> <li>Proven ability to communicate technical subjects with non-technical users</li> <li>Proven experience of understanding the needs of the end user and providing solutions to these needs in a timely fashion</li> <li>Ability to prioritize tasks, and work both independently and collaboratively within a team setting</li> <li>Ability to follow ITSM best practices while still focusing on Service Attitude</li> <li>Strong ability to work cross functionally</li> </ul> <h2>Not a must, but a plus</h2> <ul> <li>Experience with ServiceNow or other IT ticketing systems</li> <li>Ability to establish and maintain cooperative working relationships</li> <li>Excellent communication skills – both verbal and written</li> <li>Excellent interpersonal and collaboration skills; Strong customer service skills and focus</li> <li>Ability to troubleshoot and problem solve while simultaneously communicating with customers</li> <li>Ability to quickly learn and is eager to learn new things</li> </ul> <h1>What we offer:</h1> At H&amp;P, our commitment to our people is at the forefront, and that includes benefits that provide employees a sense of health and financial security. We know that life continues outside of employment and actively caring of our people is our priority. <ul> <li>Comprehensive medical, dental, vision, and life insurance </li> <li>Flexible Spending or Health Savings Accounts</li> <li>401k match </li> <li>Paid Leave Plans</li> <li>Parental &amp; Adoption Benefits</li> <li>Disability Coverage</li> <li>Employee Assistance Program </li> <li>Educational Assistance </li> <li>Learning &amp; Development Opportunities </li> <li>Flex-scheduling available for qualifying positions to achieve work-life integration</li> </ul>H&amp;P is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.Thank you for your interest in joining our team!

Helmerich & Payne

Overnight Service Desk Technician

At H&amp;P, our people are our strength.At H&amp;P, our people are our strength. Since 1920, Helmerich and Payne has been the industry’s most trusted partner in drilling productivity and reliability. As the world changes, so does our approach. We are changing the landscape of drilling by using cutting-edge rig technologies and drilling solutions to build upon a century of success, all while continuing to deliver better outcomes for our customers. At H&amp;P, our people are our strength. We strive to continually lead with our Core Values that enable employees to develop on their H&amp;P Journey. We believe that doing the right thing means creating a more diverse, equitable, and inclusive workplace that empowers our people to bring their authentic selves to work every day. Some companies offer career paths. We offer a Journey of a Lifetime. Let's go far, together. Hear directly from our employees, and leaders about their <a href="https://www.helmerichpayne.com/about/journey" target="_blank">unique journeys at Helmerich and Payne</a>. At a Glance:The Manager of IT Risk and Controls is a highly motivated and experienced manager capable of implementing new initiatives and aligning teams and corporate strategy. This individual will develop and execute the plan to transform our IT Risk and General Controls processes and team. The role will be accountable for the successful execution of year-round SOX compliance activities. Additionally, the Manager of IT Risk &amp; Controls will lead the IT Risk practice, ensuring that H&amp;P’s IT Risks are identified, tracked, and mitigated. The manager will develop data-driven reporting and dashboards to ensure alignment and communication with key stakeholders.Location: Tulsa, OKWork Type: Hybrid#LI-Hybrid<h2>What you will do:</h2>Strategy Development and Execution:<ul> <li>Develop and execute a comprehensive strategy to transform IT Risk and General Controls processes.</li> <li>Lead and mentor the IT Risk &amp; Controls team to achieve strategic goals.</li> <li>Foster a culture of continuous improvement and innovation within the team.</li> </ul>SOX Compliance:<ul> <li>Oversee the successful execution of year-round SOX compliance activities.</li> <li>Ensure all General IT Controls (GITC) are documented, , and compliant with regulatory standards.</li> <li>Collaborate with internal and external auditors to facilitate SOX audits and reviews.</li> </ul>Data-Driven Reporting and Dashboards:<ul> <li>Develop and maintain data-driven reporting and dashboards to monitor IT Risk and General Controls.</li> <li>Ensure accurate and timely communication of risk and control status to key stakeholders.</li> <li>Utilize analytics to provide insights and recommendations for risk mitigation and control improvements.</li> </ul>IT Risk Management:<ul> <li>Lead the IT Risk practice, ensuring that IT Risks are identified, tracked, and mitigated.</li> <li>Develop and maintain an IT Risk Register, ensuring risks are prioritized and addressed.</li> <li>Conduct regular risk assessments and provide guidance on risk mitigation strategies.</li> </ul>Stakeholder Engagement:<ul> <li>Build and maintain strong relationships with key stakeholders and leaders across the organization.</li> <li>Communicate IT Risk and General Controls strategies, progress, and outcomes effectively.</li> <li>Collaborate with other departments to ensure alignment and integration of risk and control activities.</li> </ul><h2>What you need:</h2><ul> <li>Bachelor’s degree in Information Technology, Business Administration, or a related field.</li> <li>Minimum of 7 years of experience in IT risk management, IT controls, and SOX compliance.</li> <li>2 years of experience in leading similar teams and/or prior H&amp;P experience in a similar line of work</li> <li>Proven track record of developing and executing IT Risk and General Controls strategies.</li> <li>Strong knowledge of SOX compliance requirements and IT risk management frameworks.</li> <li>Excellent leadership and team management skills.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Exceptional communication and interpersonal skills.</li> <li>Ability to work in a fast-paced, dynamic environment and manage multiple priorities.</li> <li>Highly motivated, self-starting individual</li> </ul><h2>Not a must, but a plus:</h2><ul> <li>Professional certifications such as CISA, CRISC, or similar.</li> <li>Experience with data analytics tools and platforms.</li> <li>Knowledge of regulatory requirements and industry standards related to IT risk and controls.</li> </ul> <h2>What we offer:</h2> At H&amp;P, our commitment to our people is at the forefront, and that includes benefits that provide employees a sense of health and financial security. We know that life continues outside of employment and actively caring of our people is our priority. <ul> <li>Comprehensive medical, dental, vision, and life insurance </li> <li>Flexible Spending or Health Savings Accounts</li> <li>401k match </li> <li>Paid Leave Plans</li> <li>Parental &amp; Adoption Benefits</li> <li>Disability Coverage</li> <li>Employee Assistance Program </li> <li>Educational Assistance </li> <li>Learning &amp; Development Opportunities </li> <li>Flex-scheduling available for qualifying positions to achieve work-life integration</li> </ul>H&amp;P is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.Thank you for your interest in joining our team!Thank you for your interest in joining our team!

2 Helmerich & Payne Jobs