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Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed &amp; Mackay rely on Front to deliver game-changing service that wins and retains customers for life. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including <a href="https://www.ycombinator.com/topcompanies" target="_blank">Y Combinator's list of Top Companies in 2023</a>, <a href="https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium" target="_blank">#4 on Fortune’s Best Workplaces in the Bay Area™</a>, <a href="https://www.inc.com/best-workplaces/2022" target="_blank">Inc. Magazine's 2022 Best Workplaces list</a>, <a href="https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7" target="_blank">Forbes Best Startup Employers 2022 List</a>, and <a href="https://www.greatplacetowork.com/best-workplaces/millennials/2022?category=small-and-medium" target="_blank">Best workplaces for Millennials 2022 list</a>.About the role: As our first Channel Partner Manager at Front, you will be responsible for recruiting, onboarding, and managing channel partners, including Technology Services Distributors (TSDs), technology consultants, and MSPs. You will work closely with Front’s Sales and Marketing teams to source and manage channel pipeline and go-to-market activities that generate incremental revenue for Front. In addition, you’ll be an early member of the Front Partnerships team and play an influential role in shaping our partner programs, processes, and strategy as we scale.This position reports to our VP, Partnerships &amp; Business Development.What will you be doing?:<ul> <li>Partner with the VP of Partnerships to develop and implement a comprehensive strategy for growing Front’s presence in the CX ecosystem via TSDs and other channel and ISV/tech partners.</li> <li>Manage our existing partners as well as recruiting and onboarding new partners to drive indirect sales. Serve as the primary point of contact and liaison between organizations.</li> <li>Work closely with partners and our sales team to source new business opportunities and achieve revenue goals.</li> <li>Become a subject matter expert on Front and all of our products, leveraging your expertise to educate, train, and capture mindshare with our partners.</li> <li>Identify, develop, and manage joint marketing and sales activities that drive awareness and pipeline. Travel as needed to support field events (industry conferences, partner events, SKOs, etc.).</li> <li>Monitor, analyze, and report on partnership performance, including KPIs for partner activity, enablement, and pipeline.</li> <li>Stay abreast of industry trends and insights to inform partnership strategy and identify new areas of opportunity for the business.</li> <li> Align internal teams at Front, including sales and marketing, with relevant partners through targeted demand generation, account mapping activities, and co-selling. </li> </ul>What skills &amp; experiences do you need?:<ul> <li>Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment.</li> <li>Strong interpersonal skills with the ability to build rapport and establish trust with partners (pre-existing network of relationships is a plus).</li> <li>Excellent verbal, written, and presentation skills, with the ability to clearly articulate ideas, strategies, and concepts.</li> <li>Comfortable operating in a dynamic environment where you successfully influence internal business partners, company leadership, and senior-level partner prospects at a wide range of organizations. </li> <li>Ability to develop partnership plans and execute them effectively.</li> <li>Experience in analyzing partnership performance metrics and making data-driven decisions.</li> <li>Understanding of the CX &amp; customer support landscape, with a keen insight in navigating TSD &amp; master agent networks.</li> <li>Proven track record of generating partner-sourced pipeline and revenue and exceeding sales quota.</li> <li>5+ years of SaaS experience with at least 3 years in channel management with TSDs, Resellers, and/or Consultants (channel sales, partner development, etc.)</li> </ul>What We Offer:<ul> <li>Competitive salary</li> <li>Equity (we are post-series D &amp; backed by some of the best VCs in the US)</li> <li>Private health insurance, including plan options at no cost to employees</li> <li>Focus Fridays - learn more <a href="https://front.com/blog/flexible-friday" target="_blank">here</a>!</li> <li>Flexibility to work from home 3 days/week (unless posted as a full-remote role)</li> <li>Mental health support with Workplace Options</li> <li>Family planning support with Maven</li> <li>$100 per month Lifestyle Stipend to spend on fitness and other activities</li> <li>Wellness Days - Fronteers get an additional day off on months with no holidays</li> <li>Winter Break - Our offices are closed from Christmas to New Year's Day!</li> </ul>Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the <a href="https://front.com/legal/california-recruiting-privacy-notice" target="_blank">California Recruiting Privacy Notice </a> &amp; <a href="https://front.com/legal/eu-recruiting-privacy-notice" target="_blank">EU Privacy Notice</a>

Front

Channel Partner Manager

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed &amp; Mackay rely on Front to deliver game-changing service that wins and retains customers for life. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including <a href="https://www.ycombinator.com/topcompanies" target="_blank">Y Combinator's list of Top Companies in 2023</a>, <a href="https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium" target="_blank">#4 on Fortune’s Best Workplaces in the Bay Area™</a>, <a href="https://www.inc.com/best-workplaces/2022" target="_blank">Inc. Magazine's 2022 Best Workplaces list</a>, <a href="https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7" target="_blank">Forbes Best Startup Employers 2022 List</a>, and <a href="https://www.greatplacetowork.com/best-workplaces/millennials/2022?category=small-and-medium" target="_blank">Best workplaces for Millennials 2022 list</a>.Front is seeking a dynamic and experienced Marketing Operations Manager to join our growing team! This role requires a blend of project management expertise, marketing knowledge, and technical acumen to support and enhance our marketing operations. This role is crucial in driving our marketing strategy, enhancing our lead generation efforts, and supporting overall business growth. This candidate will have a healthy balance of operations, project management, technical, and analytical experience to design and implement innovative processes and solutions that unlock promising results for our marketing efforts. You will accomplish this by closely partnering with key stakeholders/ teams, while coordinating with cross-functional teams to ensure all aspects of each project are compatible and executed efficiently. If you are passionate about marketing operations and want to join a team that is transforming customer communication, we'd love to hear from you!We are only able to hire in the following states: AZ, CO, CT, FL, IL, MO, NV, NJ, NY, NC, OR, TX, WA, TN.What will you be doing?<ul> <li>Evolve our marketing automation practices, including driving key disciplines within our marketing tech stack, attribution, segmentation, lead scoring, and program execution</li> <li>Ensure all programs Marketing Ops are delivered on time, within scope, and aligned with business objectives.</li> <li>Influence design and implementation of program builds to improve lead quality and conversion rates.</li> <li>Work closely with the sales team to ensure alignment on lead management processes and handoffs.</li> <li>Partner closely with Marketing, Sales, Analytics, Operations, and Product teams to continually improve marketing effectiveness, process scalability, and lead-to-closed won optimization </li> <li>Identify opportunities to streamline and enhance marketing operations processes.</li> <li>Maintain and improve best practices for data management and hygiene across our external facing platforms</li> </ul>What skills &amp; experience do you need?<ul> <li>Experience: 5-7 years of experience in B2B marketing with a focus on marketing automation systems / CRM management</li> <li>Stack Familiarity: You have primary experience using and/or implementing Hubspot or Marketo and working with Salesforce, Outreach LeanData and/or ChiliPiper and project management systems (Asana, Jira, etc)</li> <li>Project Management: Maintain comprehensive project documentation, including plans, reports, and records. Ensure accurate and timely enablement to stakeholders, providing insights into project status and performance.</li> <li>Skilled Collaborator: You excel at cross-functional collaboration and relationship building, and can handle highly complex projects that impact multiple stakeholder groups</li> <li>Growth mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow.</li> <li>Ownership: You are a self-starter, and accept full accountability of your domain, and take initiative to find solutions and focus on what must be done to create success.</li> <li>Excellent Communicator: You have excellent written and verbal communication skills, and excel at making the complex seem simple.</li> <li>Technologist: You constantly evaluate the landscape of marketing tools and systems, always on the lookout for ways we can improve and optimize our stack</li> <li>Grit: You have courage, passion, and the ability to persevere towards challenging goals. You are comfortable in a fast-paced environment, and are agile enough to shift your focus to what is most important for our customers. </li> <li>Proactive positivity: You demonstrate care and awareness for how your actions and words make others feel. You find ways to move forward from challenges stronger and happier. You choose to interpret situations positively rather than negatively.</li> <li>Love Data: Dig deep into the data to provide best-in-class governance, integrity, and accuracy. </li> <li>Reporting: Provide actionable insights into marketing campaign performance to relevant stakeholders.</li> </ul>Bonus<ul> <li>Strong analytical skills and experience with data analysis and reporting tools (e.g., Google Analytics, Omni).</li> <li>Background in HTML/CSS</li> </ul>What we offer<ul> <li>Competitive salary</li> <li>Equity (we are post-series D &amp; backed by some of the best VCs in the US)</li> <li>Private health insurance, including plan options at no cost to employees</li> <li>Focus Fridays - learn more <a href="https://front.com/blog/flexible-friday" target="_blank">here</a>!</li> <li>Flexibility to work from home 3 days/week (unless posted as a full-remote role)</li> <li>Mental health support with Workplace Options</li> <li>Family planning support with Maven</li> <li>$100 per month Lifestyle Stipend to spend on fitness and other activities</li> <li>Wellness Days - Fronteers get an additional day off on months with no holidays</li> <li>Winter Break - Our offices are closed from Christmas to New Year's Day!</li> </ul>Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the <a href="https://front.com/legal/california-recruiting-privacy-notice" target="_blank">California Recruiting Privacy Notice </a> &amp; <a href="https://front.com/legal/eu-recruiting-privacy-notice" target="_blank">EU Privacy Notice</a>

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